Évaluations des clients U-Haul Moving & Storage at Macarthur Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Macarthur Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

David K. le

Évaluation :

I had a 7 am appointment to have my hitch installed. It was the first available install for the day since they open at 7am. so I thought it would be a quick appointment. My car wasn't taken to the garage until 7:30 am. When I arrived and the doors opened I was greeted by being asked rudely "what do you need?". At 7:20 am when my car hadn't moved, I inquired about the delay and asked when they would start. The clerk pointed to the other person at the counter and said, "when he is done at the counter". So the install person helped wait on everyone that came in after me before starting on my car. No apology was given by either person for the delay. I think you need to send all your people to Customer Service Training.

Josue P. le

Évaluation :

Fast and friendly staff. Immediate service.

dan m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frederick R. le

Évaluation :

Le client n'a pas laissé de commentaire.

R Frank H. le

Évaluation :

Attendant was a super nice guy

Farhad M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Oliver N. le

Évaluation :

Extra staff to deal with first-thing in the morning rush.

Victoria J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Heidi B. le

Évaluation :

Le client n'a pas laissé de commentaire.

MIKE D. le

Évaluation :

Can't think of any issues the facility is perfectly designed. The service representatives and management are very courteous and respectfull, it one of the best facilities, I've encountered.

Anthony M. le

Évaluation :

The speedometer is off, the side view mirror was broken and the wheel alignment is 100% off. Worst time driving.

Richard B. le

Évaluation :

It was raining and the truck was leaking in the corner

Norma L. le

Évaluation :

The guy that took care of us was great on eveything he did with the rental and took care of everything thaks alot the this guy who took care of everything thanks

dominic m. le

Évaluation :

I have no complaints!

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Khalid A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dana M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd S. le

Évaluation :

Whitehall team members helped hook-up and remove trailer with a smile, even in the 90+ degree heat. Great service-minded attitudes, with a couple of jokes along the way. Thanks for making a rough move, easier!

Chris D. le

Évaluation :

Le client n'a pas laissé de commentaire.

victor m. le

Évaluation :

Everything was great. Jeffrey installed my hitch, had to do a few adjustments and was good to go. On time and everything explained. He was a pleasure to deal with.

CLIFFORD H. le

Évaluation :

be honest about your mileage rate and how they work.

Edgar B. le

Évaluation :

Chuck, the young man who helped us w/ the rental, was very friendly and knowledgeable. Made the experience vey easy.

Zachery E. le

Évaluation :

Nothing. Team was friendly and hitch install was fast. Just what I was looking for. Good job guys.

Paul F. le

Évaluation :

I was very happy with my rental experience. I had originally reserved your smallest trailer that I was going to use to transport a freezer. The gentleman that was waiting on me said that loading it in that small trailer could be difficult. He suggested that I rent a small motorcycle trailer since it has a loading ramp and is the same price as the trailer I had reserved. He was right!! The ramp make the process extremely easy. I can't thank him enough for the advice.

Ramon P. le

Évaluation :

Le client n'a pas laissé de commentaire.

nadem l. le

Évaluation :

Personnel could be as good as at the receiving location.

Estelle P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn G. le

Évaluation :

Excellent customer service. I received a call the day before verifying the reservation. Truck was ready and all went as planned. Great place.

Teta K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter S. le

Évaluation :

Line was out the door when I arrived, I felt sorry for the two workers. I made my time at the counter as quickly as possible. But was told it's like this every Sunday, but it was worse because it was the last day of the month too. It still would of been nice if three were working, two checking in people and one outside attaching trailers or getting trucks.

Craig C. le

Évaluation :

I’ve always had a good experience at the Whitehall, PA store through the years.

Jennifer P. le

Évaluation :

The drop off location was well-lit, near a gas station, and had a drop box. This was a welcome sight after a long move. Great location and planning.

MICHAEL B. le

Évaluation :

Under staffed for the traffic. Waited well over an hour in line to just get waited on even though the rental and pre check in were done on line. Should have a dedicated fast check-in line for customers who reserved on line to expedite their rental pickup

Brandy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Constance B. le

Évaluation :

I was charged a $6.38 easy fuel charge when I have pictures of when I pick the vehicle up are used at a total of 7 miles returned it did put as much gas as it would let me put into it and have pictures of both the mileage and gas gauge pick up and arrival. I should not have been charged anything for an easy fuel because there was nothing that could be put into it. I was told over the phone to download the pictures in the media section and I have no idea how to get to that because I seen a media section when I go into the U-Haul app. Please contact me. I would like a refund for the fuel charge. I can send pictures upon request. 484-505-0614 is my phone number

Adolph A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ralph M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chauncey L. le

Évaluation :

Truck had garbage in it and your service reps are stoners and a joke

Matthew M. le

Évaluation :

I hired moving help through simplicity solutions and U-Haul. Simplicity failed to answer or return 17 calls and 7 voicemails made to schedule and they never showed up. Also I was charged 14.88 for fuel even though I returned it at the same level.

Miguel R. le

Évaluation :

Excellent service.

Willoughby A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. le

Évaluation :

Needed last minute one way truck, no reservation. Went to store and were told there were no trucks available and to check online. Using website about 30 minutes later were able to book a truck at the location we had been at. There's no way in less than an hour they had another truck come in/be available, employee just didn't want to rent truck for some reason.

James P. le

Évaluation :

Nothing. Great experience

Carl B. le

Évaluation :

The gentleman that helped me was very polite very helpful a very nice gentleman

Maura D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian N. le

Évaluation :

The representative I worked with there was friendly and helpful. A very good experience.

Joseph G. le

Évaluation :

Professional and breathless customer service!

Peter S. le

Évaluation :

Guy who took care of me must of been having a off day, after he hooked up the trailer I asked him for my contract receipt and he told me you already have it. I said no, you never gave it to me. I followed him back in and he just handed me two papers from the printer and never gave me the outside folded Uhaul flyer. He never even took the garbage out of the trailer before I left, I had to throw it away when I got home and dry the spilled coffee from the cup.

Zachary S. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL M. le

Évaluation :

The guy who checked me in was delightful. I believe his name was Ron. He was very patient as I backed the trailer into the drop off spot and was very pleasant to deal with .

eric c. le

Évaluation :

While the customer service was friendly, courteous and very professional. The moving truck had a leak in it you could tell someone tried to patch it. A bunch of my antique Christmas decorations with original boxes that were in good shape got wet ruining the value.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

John V. le

Évaluation :

Le client n'a pas laissé de commentaire.

erik r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

Superior to all other options. Terrific experience.

Michael L. le

Évaluation :

Le client n'a pas laissé de commentaire.

LISA R. le

Évaluation :

All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

David L. le

Évaluation :

Le client n'a pas laissé de commentaire.

deb C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lorie F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luis M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

Nothing, everything went smooth

Shawn J. le

Évaluation :

Love the employees.

Ralph M. le

Évaluation :

Quick return everyone very courteous and helpful

Jeffrey J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike P. le

Évaluation :

Le client n'a pas laissé de commentaire.

roy m. le

Évaluation :

Nothing. I believe his name was Chad. Was very helpful and had great knowledge of all the equipment.

Donna S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chaka R. le

Évaluation :

Nothing

Paulette K. le

Évaluation :

Nothing that I can think of. I got in quickly when I called for a hitch. Willy did excellent work and we're very happy with our overall experience. Thank you!

Michael H. le

Évaluation :

The trailer came off the hitch while driving on the highway. It was obviously never installed properly. Luckily no one was injured there was no damage to my truck. And the trailer at that point was empty. If there is a next time, I will be sure to check the installation before I leave the lot and not assume the rep has done it properly. Unreal.

Desrine W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roshun S. le

Évaluation :

I was incorrectly charged for an extra day of rental and I have photographic proof. Please refund the charges to me immediately.

Vickie J. le

Évaluation :

Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

Michael m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Belica R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jenielle T. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael r. le

Évaluation :

Le client n'a pas laissé de commentaire.

CANDICE R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melanie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel r. le

Évaluation :

This was the third Uhaul place I had to go to for a uhaul, even with a reservation. Apparently no one had any trucks. It was a big inconvenience. Staff was giving me a hard time as well at this location when I told them about the rebate for having a reservation when there was no rental available. Gas, time wasted. By the time I got a truck o didn't get it for as long as I needed it for. I went to the first uhaul at 11am, didn't get one until almost 1pm.

CANDICE R. le

Évaluation :

Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

WILLIAM H. le

Évaluation :

friendly staff

jim c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maureen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shayna F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott G. le

Évaluation :

Returning was a pain. Broke my phone and tried to night return using a friend's and customer service was a bitch. Couldn't complete return payment and support refused to do anything to look up contact or figure out why payment wouldn't go through. Kept insisting I had to stand out in the pouring rain at midnight to keep taking pictures till they went through, which they never did. Whitehall Pa location is great but your call center support sucks big time. Call me if you want more information. 484-347-9873.

carol c. le

Évaluation :

everything was great and went very well. very helpful people!!

Michele I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dave N. le

Évaluation :

For easier drop off maybe have signs out letting people know not to park in front of trailer parking spots so people bringing back trailers drop and go. Other than that everything went well.

Keshia A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christine S. le

Évaluation :

Show the damaged to the truck online so I don't need to take the time to dispute it and take additional pictures prior to taking the truck.

Dawn B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda H. le

Évaluation :

Staff went above and beyond to help me! Moving is very stressful, but their excellent customer service helped lighten the stress. Thank you gentlemen!!

Joe D. le

Évaluation :

The first person I talked to at the Easton pa location was of no help at all. Said to start heading to that location the dolly was there and he would call within the hour to confirm. I was 1 and a 1/2 hours away. Got to within a mike of place tried to call several times no answer. Then I received a text for a confirmation at another location over a half hour away in the other direction. That guy Brian pizzo?? Was fantastic. All info in computer was a mess he redid everything and got me on my way and apologized for the other location. Not his fault. I am not happy with Easton location and would like a refund

gary v. le

Évaluation :

I will be utilizing this location in the future for my rental needs. Thank you

Amy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward h. le

Évaluation :

Some confusion over how to wire. Finished sooner than was told, a good thing.

Beatriz R. le

Évaluation :

I was charged for gas when I had filled up the truck with 75.00 gas stopped on its own and so we figured the gas gage was messed up only to find out I was charged another 31.50

carmen d. le

Évaluation :

Nothing. The service provided was outstanding, clear and concise. Thanks.

Bryan G. le

Évaluation :

Installer (I think Jeff) was excellent and walked me through several topics including the shield on my 2015 Honda CRV that had to be cut or removed, and installation of my bike rack.

Michelle E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew P. le

Évaluation :

Not this guys fault, but they didn't have the truck ordered. Had to drive to a different location.

Matthew A. le

Évaluation :

Le client n'a pas laissé de commentaire.

gary h. le

Évaluation :

Le client n'a pas laissé de commentaire.

deborah e. le

Évaluation :

whitehall location is always prompt, helpful, responsive, respctful.

dominic m. le

Évaluation :

It already is a great experience!

WILLIAM H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

change out the chain fasteners to screw on carabiners, ,so i dont have to take off my hitch lock,in order to get it thru the tiedown area,of my hitch

Timothy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

David z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas K. le

Évaluation :

Awful communication on the phone even worse in person, took roughly an hour to do the paper work and hook up the trailer which is way to long, employee (chuck) is awful i give him a 0/10

Harry D. le

Évaluation :

Check equipment for safety features before booking it

Kim R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary B. le

Évaluation :

Keep doing a great job.

Stacey C. le

Évaluation :

Customer service was superb! They team really went out of their way to be helpful.

MARK K. le

Évaluation :

I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they

shahriar n. le

Évaluation :

Impressive professional operation

Paula M. le

Évaluation :

Signed up for express checkin where I wouldn't have to go into bulding. Checked in online at my schedules time and said vehicle was not assigned. Had to.go.in amyway. Took 20 extra minutes.

Michael H. le

Évaluation :

I have used this location many times in the past and it has been excellent. This was the first time I have had an issue. When I returned the truck no one came out. Eventually I went in, ( pouring rain ) the only person inside was eating and didn't even acknowledge me. Eventually a second person walked in from across the street at WaWa with food, put down his food asked if I wanted an email or paper bill. I said paper he shrugged then went out to check in the truck. Then I told him the breaks we're an issue he said he would note it down, but just went back to eating. This bad experience does not change my feelings that this is a great place to rent a truck. The guy who runs this location is excellent, but he was away this particular day.

brian s. le

Évaluation :

Professional staff,clean facility,I like this place

Gregory O. le

Évaluation :

I returned the truck with more gas than it came with. I was a few miles over my limit and they charged me a couple of dollars. I would have thought that since I put more gas we could have just called it even. We had to go this location even though there was one about a mile from the house. If we had been able to drop the truck at the closer location we wouldn't have exceeded or mileage

Tina R. le

Évaluation :

I love being able to skip the line and use the mobile checkout/check-in option. Chuck was very informative!

Megan R. le

Évaluation :

The guys working made it very obvious they didn't want to be there. It was actually ridiculous. A line of 6 customers waited over 15 minutes for someone who worked there to appear in the store. Sorry guys, but your customer service barely deserves one star.

Laura D. le

Évaluation :

The gas overcharge is ridiculous!!

Paul C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris S. le

Évaluation :

Great experience friendly staff

Tisha S. le

Évaluation :

Person that helped us at the desk was friendly and helped us hook up the trailer as well as took it off the vehicle when we returned it! Super helpful! Customer satisfaction here!

Matthew B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah W. le

Évaluation :

Le client n'a pas laissé de commentaire.

timothy h. le

Évaluation :

Le client n'a pas laissé de commentaire.

donald b. le

Évaluation :

The truck ran excellent, however the cab of the truck Reeked of Cigarette smoke an the utility box between the 2 seats had a lot of Ashes in it obviously not cleaned. After my 1.5 hr drive my clothes smelled of cigarettes. Very Dissappointed

Von G. le

Évaluation :

better signage for the alternate entrance

Timothy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

dominic m. le

Évaluation :

I had a great experience.

joe A. le

Évaluation :

I have nothing but praise for your professional yet friendly staff… Starting from the manager to the gentleman that work alongside of him… Everyone made this trying moving experience back from college extremely positive

breanna b. le

Évaluation :

I thought they were great. My time was till 4 called to make it till 5 and again to make it to 530 cause I was running late. And they did with no problem.

dave h. le

Évaluation :

When I was getting my rental I thought I would be paying 19.95 for the day considering it was for local use. less than 10 miles but boy is your advertising misleading it does not mention your hidden fees which brought my total to almost 50.00 I needed the truck to move my furniture so I had no choice. So needles to say I will not ever recommend Uhaul to any of my friends. It is deplorable to charge these rates.

samantha d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy R. le

Évaluation :

Le client n'a pas laissé de commentaire.

samantha Z. le

Évaluation :

When I came to pick up my rental the wrong equipment was on hold. The gentleman who assisted me did his best to still make sure I was able to have a comparable rental to suite my needs. The customer service was very good at this location!

Dennis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amanda P. le

Évaluation :

the online process SUCKS! Uhaul changed my reservation further and further away everyday with no one to talk to. This site had helpful and friendly staff.

Ken W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erik W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly C. le

Évaluation :

Nothing! Fantastic service Charles was the best! Excellent customer service! Put me at ease;) wonderful overall experience Moving was tough, but his recommendation made it so much better! Thanks!!!

frank r. le

Évaluation :

Worst customer service

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cedric S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ed E. le

Évaluation :

Very friendly and helpful with my rental. Good experience.

Inge G. le

Évaluation :

Had an experience after two rentals of the 9 ft cargo vans. Staff was very friendly, helpful and efficient. Vans were clean and really easy to drive. Totally recommend this site for UHauls!

Karen F. le

Évaluation :

We returned the truck with the door opened because we could not get the door down. The guy was rude and treated us like we were stupid and said it was our fault.

Christina A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa R. le

Évaluation :

Chuck and Kev were excellent, very helpful.

William A. le

Évaluation :

The Guy that waited on us was the rudest, most unhelpful service employee we have ever dealt with. We could not believe that anyone could be like he was! He was not nice - but most of all his answers felt like he was talking to us as if we were an animal. Horrible! Check him out! Sure wish I had his name - but he didn't tell me & didn't have a name tag. There was a friendly guy there, but he didn't wait on us. too bad!

Melissa R. le

Évaluation :

Less wait time on the line. But overall chuck and Kev were excellent customer service reps .

pedro g. le

Évaluation :

Great experience

Edward Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy H. le

Évaluation :

Fast service. Pleasant employees.

Mirta P. le

Évaluation :

We had a great experience returning the truck and the attendant was very polite.

David J. le

Évaluation :

Excellent

christine r. le

Évaluation :

The service was very helpful and professional. I will use this uhaul again

Corey E. le

Évaluation :

The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.

MARLENE P. le

Évaluation :

Everyone has been kind and helpful since my integration to this location.

magda m. le

Évaluation :

ure prices for the units are to high when their tiny and not worth the price

Ursula G. le

Évaluation :

Great service!

MARK W. le

Évaluation :

Brad and entire staff are terrific. Service was excellent. Would recommend this facility to all

Holly F. le

Évaluation :

I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.

PATRICIA C. le

Évaluation :

Very easy to rent a unit, very helpful staff.

ann w. le

Évaluation :

very disappointed my unit had water in it and was very dirty when i went to check it.

Lucmigdaly T. le

Évaluation :

Great experience

Adeshkumar V. le

Évaluation :

I would recommend to use this facility

carldene h. le

Évaluation :

The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!

michelle m. le

Évaluation :

This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)

lisa t. le

Évaluation :

Unit suited my needs. Manager was pleasant and accommodating in service.

tia g. le

Évaluation :

Thanks

Akillah J. le

Évaluation :

The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!

DEBRA B. le

Évaluation :

Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.

Dawud A. le

Évaluation :

Very good customer service!

Justin N. le

Évaluation :

There expensive and have storage unit places they have under contract that arnt any better..

Claude L. le

Évaluation :

I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I’m glad And happy with all the services

Stephanie K. le

Évaluation :

I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.

Nobuko Y. le

Évaluation :

Thanks, Bradley, for taking care of my things for a year.

Derek M. le

Évaluation :

Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.

Jazmin C. le

Évaluation :

Every staff i encountered was friendly

Amber H. le

Évaluation :

*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.