Le client n'a pas laissé de commentaire.Thomas K.
Customer Reviews for U-Haul Moving & Storage at Macarthur Rd
Pour nous contacter
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gentleman I made the reservation with and that assisted my while picking up the trailer was friendly and professional. I believe his name is Brad.Andrea A.
Need more people To long of a wait in line to be helpCathleen S. | Premières impressions
This was the most ridiculous negative U-hail experience I've ever had. Feel free to call me for details. 484-794-2999. Courtney RussellCOURTNEY R.
Dropped vehicle off after hours so no personnel interaction however the facility/grounds looked great.Nicholas G.
As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.VIDA E. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo R.
More staff to handle the lines of people waiting to pick up I witnessed two people leave because they couldn't wait any longerNicholas L.
Le client n'a pas laissé de commentaire.Mavel M.
Le client n'a pas laissé de commentaire.Chad W.
Le client n'a pas laissé de commentaire.Abigail F.
While your employees where great, ESPECIALLY the woman who helped me,the store was completely understaffed for a Saturday. She said only 2 cashiers at a time as per company policy. I saw 4 terminals. Maybe take down the display of the storage areas and spread out the cashier terminals. As for your website, after I reserved my vehicle, there were many pages asking me if I need this or that. Can we put that all on 1 page? Instead of me flipping through multiple pages of things I don't went or need. That being said, equipment was well maintained and the few employees I interacted with were friendly, although over worked. Will Irent from UHaul again? Absolutely. But not from a corporate location, from an independent storage facility.Michael B.
Le client n'a pas laissé de commentaire.Brenda O.
Le client n'a pas laissé de commentaire.Jennifer R.
I wish all UHaul locations were like this one. Excellent service à la clientèle.Douglas S.
The location and the people at it are great. Your app is trash. I arrived @ 9:03am, tried to sign in to the app and kept getting â€œsite is down for routine maintenance â€œ. Didn't leave the location until 9:43am. because of itAndrew J.
First of all, gas tank didn't start filled to 7/8, and they told me to fill it to 7/8. One person told me to return the keys to front and keybox, but then when I finished using the truck, the guy had an attitude and told me to leave it in the car. I asked him like "r u sure? The girl up front said leave it with her or in keybox" and he was like "no, I already told you to leave it in the truck" with an attitude. I was so pissed. I was ready to yell at this fucker if he kept talking like that. The line was super long too and I was waiting there for like 30 mins even though I did mobile pick up and filled everything out. I felt this was such a waste of time doing that.Taras D.
Le client n'a pas laissé de commentaire.Milton B.
Le client n'a pas laissé de commentaire.Richard H.
Be mindful of what the customer says. Uhaul is not always right!Robert D.
He quoted 29 $and change and I was billed 38 $and change. Wait time was over 20 minutes each time I called to clear it up.clara H.
Le client n'a pas laissé de commentaire.Mateusz D.
Fix the website issue with location. I was charged 20 $because I could not return the equipment after hours with an iPhone.William L.
Le client n'a pas laissé de commentaire.Tiffany B.
Truck was full of u haul truck parts when I opened the rear door at home. Why wasn't this truck cleaned and checked before my pickup. Also, the location was changed ,why. I had scheduled pickup at plaza hardware, last minute the pickup got changed to mccaurther rd. I had to unload junk truck parts, then put them in my personal vehicle to take back to u haul for disposal. My entire cost of this rental should be refunded. I will not use uhaul againMARK P.
nothing everything was perfect wanda agosto help me with my reservation and im gonna recommend this location because she is AwesomeJonathan R.
Le client n'a pas laissé de commentaire.Doralba D.
I was going to use the mobile check-in, but Wanda was so helpful and friendly and had me checked in a matter of moments.Tina R.
Le client n'a pas laissé de commentaire.luca P.
Awesome customer service. I drive out of my way to come to this location just because of the service I receive. Keep up the great work!Amy H.
Le client n'a pas laissé de commentaire.Brandon C.
no improvement neededdominic M.
Le client n'a pas laissé de commentaire.Stephanie M.
Le client n'a pas laissé de commentaire.Lakia F.
Difficile à joindre par téléphone. Kept sending me to national number.Kevin C.
Le client n'a pas laissé de commentaire.Frank R.
The guys are great and helpful.Norka B.
Le client n'a pas laissé de commentaire.Renee H. | Premières impressions
I was very pleased with the service I got from Wanda Agosto at this location. She was able to get me a bigger truck at the last minute that they told me they weren't going to have, and I was very pleased with that! I had no trouble with them at all and I would recommend them to a friend, plus I would definitely come back as a repeat customer if I ever need a U-Haul in my future. Sincerely, Neil FegleyNeil F.
Le client n'a pas laissé de commentaire.Renee H.
Le client n'a pas laissé de commentaire.Ramon P.
Everyone was nice and friendly people make you want to come back to the business.Nathaniel B. | Premières impressions
The manager (Juan I believe) is extremely unprofessional and talks to customers horribly he also was treating the other employees like trash in front of customers. He uses foul language openly when even when 3 yr old children at present. Very unprofessionalGinasia B.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.CHRISTOPHER L.
Le client n'a pas laissé de commentaire.Jazahn H.
Le client n'a pas laissé de commentaire.Kevin E.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Beatriz R.
Whitehall pa Muy profesional la seÃ±ora que me atendiÃ³ Lo mejor habla espaÃ±ol muy amable GraciasNatalia A.
Le client n'a pas laissé de commentaire.Sergio H.
Le client n'a pas laissé de commentaire.JOSEPH K.
The centralized reservation model is terrible.... trucks that are reserved are not available at the reservation time. I saw this happened to 2 other customers when I was there....thankfully my truck was available but I was holding my breath...it makes me hesitant to use the service againMark C.
Le client n'a pas laissé de commentaire.Trevor H.
Le client n'a pas laissé de commentaire.Scott R.
I said no to the equipment being clean because the inside smelled like cigarette smoke and felt dirty.RICHARD R.
Le client n'a pas laissé de commentaire.Elias G.
Customer service is the worst.Jorge T.
This is a joke 19,99 and you can rent you a truck from U-Haul that is false I rented a truck paid for 200 Miles I paid for the insurance on the truck that was another like 13,00 $ I didn't realize when I left a lot the truck had a spare tire on the passenger front wheel it was no other spare tire underneath the truck so if I were to get a flat instead of taking 15 minutes to swap a tire I'm sure I would have had to wait 45 minutes to an hour or more longer for someone to come out and bring me a tire I brought this to the attention to the gentleman behind the counter when I returned the truck and he said well that's what that 800 number is for. As far as I know in my book time is money besides acting friendly to you and being nice to you I wouldn't recommend this place to anybody it's a ridiculous jokeMichael W.
Le client n'a pas laissé de commentaire.scott H.
Don't Change!dominic M.
I was over charged for my rental, i was suppose to be issued a refund for the over payment but that has yet to be refunded even after receiving a refund confirmation receipt . Impossible to get ahold of assistance without waiting 30mins. The customer service was nonexistent. I will not be using this company again!Cerese F.
The UHAUL phone number leaves you on hold for over 20mins. Terrible! 1-800-Go UhualTia P.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.Ed S.
Le client n'a pas laissé de commentaire.Rachel H.
The truck I rented hadn't been cleaned. I think it had just been returned. No big deal. It did the job I wanted it to. The pick-up and drop-off process were easy. I am a satisfied customer.David M.
Le client n'a pas laissé de commentaire.Thomas D.
Knowledgeable and friendly staff.Erin W.
Le client n'a pas laissé de commentaire.Sayra I.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.Carrie K.
Le client n'a pas laissé de commentaire.Mariama B.
Le client n'a pas laissé de commentaire.Manzoor Q.
Le client n'a pas laissé de commentaire.David G.
I never received final billing. I paid for 2 days up front and returned the truck after one day only and never received adjusted bill... Very poor customer serviceRafael P.
Le client n'a pas laissé de commentaire.Angel A.
We got there to pick up our van and we had to wait like 30 mins before someone was available to help us. The self check in feature didn't work. We left and realized we weren't provided with the dolly we had paid for. So I had to go back and wait another 45 mins before I was finally helped. I shouldn't have to wait well over an hour just to get the equipment I had reserved.aaron B.
The truck really needed an alignment and the interior was dirty. But it got us thereJustin W.
I was charged 14 miles extra, never using this companyEmmanuel R.
Unfortunately, this was NOT a good experience! I rented a car hauler and when the young man came out to hook it up ( after an hour wait in line) he came out with a sandwich in one hand while texting in the other hand, while talking with his mouth full , and hooking up the trailer, he told us how his girlfriend left him and his car was broke. Mean while , as HE HOOKED UP THE TRAILER AND SAID GOOD TO GO..... we left , when we got to our destination and started too load our car, the trailer hitch jumped and UNHOOKED !!! Popping up in the air at the hitch..... we called had to get back he checked it and said ...... that's the wrong size ball as he smiled ..... He hooked it up !!!! Why didn't he say anything LUCKILY NO ONE WAS HURT AND NO DAMAGE, when I explained that this was costing me 60,00 $ because of lost time He sheudded hi shoulders smiled and said â€œ well your set now..... I THINK YOU WILL BE OK !!! ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ two and a half hours for a trailer and pretty much blown off by this employee!!!! Not a great day by the time we got started ....... down pour came the rain I had a reservation for 8am , by 10:30 am we were leaving the parking lot for the SECOND TIME !!!! Aj FrankinoAlfred F.
Very friendly service. Thank you!Karen W.
Le client n'a pas laissé de commentaire.Danielle M. | Expérience générale
Le client n'a pas laissé de commentaire.Wanda R.
Air out vehicle. Strong smoker smell in van.Matthew P.
Le client n'a pas laissé de commentaire.Alexander G.
Le client n'a pas laissé de commentaire.Mark F.
None...dropoff was smoothKENNETH P.
Le client n'a pas laissé de commentaire.Scott R.
Customer service was great, something you don't see as much any moreErnest D.
Van was not clean inside or out try to relay that on the online service but could not navigate service correctly got charged 25 extra dollars at return in Mechanicsburg Pennsylvania that I should not have to pay website would not let me navigate easily for night drop tracking downClinton B.
Le client n'a pas laissé de commentaire.Robert Y.
Le client n'a pas laissé de commentaire.MIGUEL C.
Le client n'a pas laissé de commentaire.JOHN K.
Organize the showroom better. The current covid 19 precautions are very sloppy.Richard S.
Very helpful and knowledgeable techsAkeem M.
Le client n'a pas laissé de commentaire.Ceferino T.
Answer the phone and/or staff the chat portion of the website properly, 30 plus minutes of hold is unacceptable and 23 minutes without any communication via chat is also unacceptable.Jaime P.
Le client n'a pas laissé de commentaire.MICHAEL C.
Truck was old had bald muddy tiresJoseph K.
Was very helpful with they way things went with my rental. Was very thankful that Jeff called me to let me know that I dropped my license in the store.Brian T.
It wasn't the store itself, but rather your customer service people.... the lady I talked to in the phone to set things up was nice, but she told me some wrong information so when I went to the store quite q few things I was told were incorrect or incomplete. You NEED to better train your customer service people IRT how things are @ different locations; prices, policies, etc... The store people were a bit miffed b/c I was pissed about the wrong info. Get it right Management!Peter V.
Le client n'a pas laissé de commentaire.Bernard T.
Le client n'a pas laissé de commentaire.Dan H. | Premières impressions
Everyone was very helpful. Thank youtammy c. | Premières impressions
Le client n'a pas laissé de commentaire.Maribel I. | Expérience générale
Store front gentemen was extremely helpfulWENDY K. | Premières impressions
The bathroom can use more attention for the customer experienceSharon H. | Expérience générale
The staff was very friendly and helpfulGladys V. | Premières impressions
Le client n'a pas laissé de commentaire.annette f. | Expérience générale
Excellent Service...Thank You...LARRY M. | Expérience générale
Got there just in time, they were friendly and checked me in quicklyCARRIE K. | Premières impressions
Everything was great. Super Charles...so nice.Katie H. | Premières impressions
Wish you can get a respond online and also on the phone. The waiting sucks badlyvalerie e. | Expérience générale
Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!steven l. | Expérience générale
Staff was always helpful. Storage area always clean and easily accessible.ALICE R. | Expérience générale
Excellent Service Thank You Very much!!LARRY M. | Premières impressions
Le client n'a pas laissé de commentaire.Charlene A. | Expérience générale
I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.THOMAS O. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald K. | Expérience générale
Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well litjohn s. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.RUSSELL P. | Premières impressions
The dude with the captain's beard is cool.Brian B. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie W. | Expérience générale
Good service. Thank you so much.Maribel I. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah S. | Expérience générale
So far so good! ThanksJason R. | Expérience générale
Le client n'a pas laissé de commentaire.Dale W. | Expérience générale
Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.Brooke C. | Expérience générale
Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.Colleen R. | Expérience générale
Le client n'a pas laissé de commentaire.christina c. | Expérience générale
Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.amy h. | Premières impressions
Le client n'a pas laissé de commentaire.ralph h. | Expérience générale
Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.Susan H. | Premières impressions
Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.Christine B. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Premières impressions
Le client n'a pas laissé de commentaire.DIANA S. | Expérience générale
From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of peopleMichael L. | Expérience générale
Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.christina p. | Expérience générale
Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.Peter S. | Expérience générale
Le client n'a pas laissé de commentaire.Nasir H. | Expérience générale
My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.Jason B. | Expérience générale
Le client n'a pas laissé de commentaire.jane l. | Premières impressions
i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.Marcus M. | Expérience générale
Excellentnadine d. | Premières impressions
Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!Jamie M. | Expérience générale
Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.Kaylee K. | Premières impressions
We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.Tanya M. | Expérience générale
Everyone was so helpful, understanding, and kind.Natalie A. | Expérience générale
Chuck was very helpful.Ryan C. | Premières impressions
The Staff and Facility is always great!!Brian S. | Expérience générale
Very easy to store items. No complicated procedures.Jaqueline J. | Expérience générale
Very customer friendly!Dawud A. | Expérience générale
Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothereddenise r. | Expérience générale
All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.Kenya H. | Expérience générale
Every time I needed anything Mr. Brad was always helpful!Vickie J. | Expérience générale
No complaints. This location is amazing. Great people, great service.Kenya H. | Premières impressions
On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.Beth H. | Expérience générale
Process slow to check out due to other customers ahead of me with much longer transactions.Peter C. | Expérience générale
Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.lisa t. | Expérience générale
As usual, I received great customer service from this store. The staff is always extremely friendly and helpfuldiane p. | Expérience générale
Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn't prorate. So they keep my money while renting the unit & collecting more money. Not good business.michael r. | Expérience générale
Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heartmelissa m. | Expérience générale
The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!Annette M. | Premières impressions
It was a very clean place and the staff was very helpfulCarmelo L. | Expérience générale
All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.LISA R. | Expérience générale
Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!Vickie J. | Premières impressions
Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!CANDICE R. | Expérience générale
I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that theyMARK K. | Expérience générale
Professional staff,clean facility,I like this placebrian s. | Expérience générale
Chuck and Kev were excellent, very helpful.Melissa R. | Premières impressions
Great experiencepedro g. | Premières impressions
The service was very helpful and professional. I will use this uhaul againchristine r. | Premières impressions
The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.Corey E. | Premières impressions
Everyone has been kind and helpful since my integration to this location.MARLENE P. | Premières impressions
ure prices for the units are to high when their tiny and not worth the pricemagda m. | Expérience générale
Great service!Ursula G. | Expérience générale
Brad and entire staff are terrific. Le service a été excellent. Would recommend this facility to allMARK W. | Expérience générale
I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.Holly F. | Expérience générale
Very easy to rent a unit, very helpful staff.PATRICIA C. | Expérience générale
very disappointed my unit had water in it and was very dirty when i went to check it.ann w. | Expérience générale
Great experienceLucmigdaly T. | Expérience générale
I would recommend to use this facilityAdeshkumar V. | Expérience générale
The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!carldene h. | Expérience générale
This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)michelle m. | Expérience générale
Unit suited my needs. Manager was pleasant and accommodating in service.lisa t. | Réservation
Thankstia g. | Expérience générale
The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!Akillah J. | Réservation
Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.DEBRA B. | Expérience générale
Very good customer service!Dawud A. | Expérience générale
There expensive and have storage unit places they have under contract that arnt any better..Justin N. | Expérience générale
I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I'm glad And happy with all the servicesClaude L. | Expérience générale
I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.Stephanie K. | Réservation
Thanks, Bradley, for taking care of my things for a year.Nobuko Y. | Expérience générale
Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.Derek M. | Expérience générale
Every staff i encountered was friendlyJazmin C. | Expérience générale
*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.Amber H. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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