Customer Reviews for U-Haul Moving & Storage at Macarthur Rd

7 009 évaluations

3001 MacArthur Rd   Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr, next to WaWa and across form Whitehall Diner)

(610) 770-0240

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(610) 770-0240

3001 MacArthur Rd
Whitehall, PA 18052
(Rt 145 N/ MacArthur Rd intersection of MacArthur Rd and Glenside Dr, next to WaWa and across form Whitehall Diner)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Exellent

WILSON LAMOUR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Roberts 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey MacHose 
Évaluation :
5

The staff were helpful and very professional. This is my 2nd time to get the 3rd time I had a service at this location.

OSCAR MITRA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey Gray 
Évaluation :
3

The cargo trailer I rented leaked pretty bad and my furniture got wet.

Michael Buchmoyer 
Évaluation :
5

always very helpful

Christopher Gambler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Trinkle 
Évaluation :
5

I had reserved at another location but they wore closed I was sent to a second location and it was also closed the one on McArthur rd was open and very nice I was told I would get a 50 refund hope that’s true for the inconvenience

Neisha Orta Cardona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah muthard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar Valerio 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john knight 
Évaluation :
5

The whole process went very smoothly. Keep doing what you're doing!

david kutz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Warner  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Figured 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl Tetreau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Angel Ortiz 
Évaluation :
5

Fast, easy, excellent customer service

Anne Sandova 
Évaluation :
3

I asked for help to explain the component of the hitch. It was expected I knew everything and didn't need a 2 min demonstration.

ronak modi 
Évaluation :
5

They did a great job. Were very patient as we worked thru problem with our card. Will continue to rent from this location

brenda house 
Évaluation :
2

Not enough personnel working when I visited/returned. Had to wait approximately a half an hour for service total between pickup/return. Pick up personnel had ear buds in while working, and cleaning person was rude.

Anthony DeVita 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Hixson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Lindor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Rosales Romero 
Évaluation :
5

Staff was great. Friendly and helpful

Christophe Moughan 
Évaluation :
3

The van we rented smelled like manure. The online check-in was a hassle. It's easier to just go in the store

SUSAN WESTON 
Évaluation :
3

That I order furniture pads but never got them. That should be something more taken care of.

Dana McGonigal 
Évaluation :
1

Originally made my reservation for a 15" truck at 3001 MacArthur Rd at 12pm on 3/7/24. Not sure why, but at 11:00am on 3/7/24 I got a call from (484)224-3806 asking if I could pickup at 2240 MacArthur Rd instead. So I agreed, but when I arrived on time at 2240 MacArthur Rd AKA Sterling Auto Sales & Service, no one was there to assist me. I waited about 10-15 minutes, then I called customer service, who after some back and forth advised me to go back to 3001 MacArthur Rd? I don't understand why U-Haul would send me to another location to pickup a rental, where no one can help me. So I had drive back to 3001 MacArthur Rd to get my rental, and as a result I was late to where I needed to be.

JASON MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Strickland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason stockmal 
Évaluation :
5

Great install and extremely fast. 10:/10

Yash Ashar 
Évaluation :
5

Great service, everyone was so nice

VICKI BEVERIDGE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA DEUTSCH  |  Expérience générale 
Évaluation :
4

The truck overheated and caused problems and the solution they gave me was that I had to call the emergency room. They got out of the problem and I had to delay my move because they never solved it for me.

jose jimenez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor lapadula 
Évaluation :
5

Quick, clean & easy. Very clean installation and completed in less time thank expected.

Peter Koenig 
Évaluation :
5

Very helpful gentleman at the desk. Quick and easy check-in process. I don't care for the whole cell phone check-in drill, but that's the way of things now, I guess, whether I like it or not. Again, when dealing with the desk human being I felt like I was well taken care of. The truck was adequate for the job.

Dennis Strong 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yahaira Toucet 
Évaluation :
5

Your associate named Raven was so helpful, friendly and seemed experienced at her job. Thank you U-Haul.

Corena Oslin 
Évaluation :
5

We used SWIFT MOVERS and we were very impressed with their professionalism, hard working ethic, reasonable rate, and organized. We didn't have to worry about a thing....the move went so smooth and worry free. I would most definitely hire them again for our move.

cheryl spadt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Macklin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Frank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Supplee III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ROSA-RIVERA  |  Expérience générale 
Évaluation :
2

I did the in town rental with unlimited miles, Safe move insurance, and it said it would be $165. We ended up paying over $200 and had to pay for a mileage overage.

Sean Wiesner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Stine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Moor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Beegle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rohan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Nunez  |  Premières impressions 
Évaluation :
5

Thanks you everything good 👍 ☺️ 🙏

WILLIAM ROSARIO 
Évaluation :
5

This was super easy and affordable! Will definitely recommend!

Christina Barbati 
Évaluation :
2

Better customer service and pay attention to detail

wesley johnson 
Évaluation :
5

Do not change anything. Everything was perfect. The young lady that waited on me was excellent. She should get a big raise.

Fred Kitchen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Smack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Harris 
Évaluation :
5

It would be nice to have a place for waiting, rather than having to cross a busy road and go to the diner to wait. Luckily the install took under 90 minutes.

Norman Schmitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor Yarosh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Barbosa 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Pfeiffer Jr 
Évaluation :
2

Staff were not helpful or friendly

Stephen Sell 
Évaluation :
5

Check engine light was on, and I was charged for more mileage when I put more gas in the tank. I think I should be reimbursed the extra $25 I put in and had to maneuver due to Wawa being OUT OF GAS next door.

Sherilyn Glose 
Évaluation :
5

Friendly staff! No improvement needed.

Mark Schoemaker 
Évaluation :
4

Insulation is falling down in my unit - the only thing preventing Office and sales area is clean and well organized Staff was great… friendly and helpful

CHRISTINA DEUTSCH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas DeLong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Breidenbach 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby Ehrig 
Évaluation :
4

I do believe I should get a small refund cause I only kept the truck until 2:30pm not 4:00pm

richard egrie 
Évaluation :
5

Inform people it takes longer to do the online check in than just going in the store since you have to go in the store regardless

Joshua Iachini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Cintron 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Grasser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Healy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Timm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Calderon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM BEDICS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Otto 
Évaluation :
5

Fast easy and I like the service everyone was friendly

Christopher Haefele 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Del Rosario 
Évaluation :
5

I had a trailer hitch installed which I won't be using for a couple of months. Hopefully, it works well. The people and efficiency of the installation was outstanding.

clark Kuntz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Turner 
Évaluation :
5

Bien

Alejandro Pimentel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brant Kloiber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias Hazim 
Évaluation :
5

Accident employees

Maria Vega 
Évaluation :
5

Mr. Ghasab and his crew run an excellent center! They understand service recovery and excellent customer appreciation.

Greg Mollo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

desiree crawford 
Évaluation :
5

Person who I reserved the equipment with was much more helpful than the person who was at the desk when I picked up the equipment. I said that I was moving a refrigerator and I needed straps. I asked for help with purchasing the correct size. Offered No help and I ended up purchasing too small size and had to go to Lowe's to purchase the correct size. Should not have happened. I wasted $18. Gas tank on paperwork said 1/2 tank. Backed out of the parking spot and gauge dropped below 1/2 tank.

suzanne wary 
Évaluation :
5

nothing else

dominic molinari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom rubino 
Évaluation :
5

Staff was courteous and patient. As I am a first time customer. My salesperson took his time to explain everything. The only thing I suggest is to have gas checked in vehicle before rental. My cargo van was on E. Which caused a delay in making it on time to and from my destinations.

lisa glose 
Évaluation :
2

When you know that the customer intends to drive a long distance (in my case, estimated 200 miles), do not give him the truck with 5/16 of tank of gas when there are multiple other trucks of the same size that are available and probably had more gas. Also, when equipment is rented (in my case, 20 furniture pads), have the equipment in the truck and ready for the customer as promised on your website. Finally, it'd be considerate if the $30 fee/penalty for returning the truck with a 3/16 gallon tank would be waived considering the truck had only a 5/16 tank to start.

Roger Nanovic 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen Handy 
Évaluation :
3

The truck was old, the engine was loud, and it had an exhaust leak. Fumes came into the cabin whenever it was not moving.

Bernard Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latosha Woodard  |  Online Move In 
Évaluation :
1

The truck was not ready for us, there was no windshield washer fluid, the check engine lights would flash every time I stepped on the brakes, and the entire truck was filthy and needs serious mechanical work (multiple check engine lights were on at various times)

Jennifer Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeimy Caberera 
Évaluation :
4

Everything went very smooth. Would def recommend.

Diana Stahley 
Évaluation :
5

Great customer service and very clean location.

Allison Wanamaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Adair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bruch 
Évaluation :
5

All good 💯

maritza cruz 
Évaluation :
4

easier/quicker rental procedure

ed czaplicki 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY TROXEL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Valente 
Évaluation :
3

Make certain that the trucks are full of fuel. I left with a three quarters of a tank of fuel which cost me an extra 33 dollars of fuel.

Bruce Trout 
Évaluation :
5

Fantastic experience...Thank you

Alfred Hartl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Gonzalez  |  Online Move In 
Évaluation :
5

Love the communication and friendly staff

James Robinson  |  Premières impressions 
Évaluation :
4

the door to the storage unit was sticky. I used some WD40 but it did not help.

SEAN DEMPSEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia San Martin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Hartung  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY GONZALEZ  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO RODRIGUEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIAN YARTECH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jan Merkel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE CALDERON  |  Premières impressions 
Évaluation :
3

I am disabled and there is no elevator. Getting to my storage unit on the 2nd floor was very difficult. I would not recommend this place.

David Geuss  |  Expérience générale 
Évaluation :
5

I always had friendly and fast service when I went to the storage.

Patti Starr  |  Expérience générale 
Évaluation :
3

The roof was falling down and my furniture got wet. Not to mention the price was out rages

JOANN ZIEGLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas OBrien  |  Expérience générale 
Évaluation :
5

I would use again

Frances Burgess  |  Expérience générale 
Évaluation :
4

I was hoping for a first level storage unit. Unfortunately we got 2nd floor one. Taking a heavy front load washer upstairs was not easy. Otherwise facilities were clean.

Melissa Witkowski  |  Premières impressions 
Évaluation :
5

The staff took care of me as soon as I came in. The attendant helped me set up a storage unit. I had trouble completing the process on line. He showed me the location of the unit and gave me my gate card. Very friendly and patient.

Patti Starr  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy Donton  |  Expérience générale 
Évaluation :
5

Facility was always clean and well maintained. easy to get in and out of. Great service

kyle martnick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD ONEILL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Migdalia Oquendo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardino garcia  |  Premières impressions 
Évaluation :
4

The only concern was that every once in awhile the strip on the card to open the gate would go bad and I couldn't access the storage unit. I would have to get a new card in the office. This happened more than once. This issue obviously was not related to the customer service by the employees. MB

michele bernardich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Alvarezx  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Ahart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORA DELONG  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD ONEILL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio Gonzalez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert young  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Kern  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian dennis  |  Expérience générale 
Évaluation :
4

The prices are high but all in all U-Hauls the best.

Tashia Monroe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes Maxwell  |  Expérience générale 
Évaluation :
4

I used you guys before. The service and cleanliness is impeccable. Good rates too. I would say the only complaint I have is that I need friends to get a storage space. A secondary contact, an emergency contact. I am a loner and I travel light lol. It's lucky I have a family member to put down...

MATTHEW DEIST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derett Jepson  |  Premières impressions 
Évaluation :
5

Excellent customer services, and good prices on its rental.

Jenny Polanco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN MURRAY  |  Expérience générale 
Évaluation :
5

Everything was amazing, they just closed so early we couldn’t do much or nothing at all most of the time after getting out of work when first moving in

Johnique Coston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret MOYEr  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doreen Bassett  |  Premières impressions 
Évaluation :
5

The management and staff at this facility is excellent. Over the past 8 years every employee has been courteous and helpful in some way, I always left the facility with a positive experience. A special mention to Wayel G for he went above and beyond to assist in my package deliveries to ensure I received a phone call in a timely manor. Wayel is truly a professional and a tremendous asset to the UHaul management team.

ALINA PERINOTTI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris Torres  |  Expérience générale 
Évaluation :
5

Great service, great value. I can't quite remember the name of the nice woman who helped us out with the storage unit move-in, but she was amazing, super helpful and friendly. She walked us all the way to our unit and answered questions before I was even able to ask! She should be recognized and praised for her excellent customer service skills! Overall a very great experience!

KAYLA ALBERTS  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danelis Soto  |  Expérience générale 
Évaluation :
5

Very nice friendly and easy process

Laura Allen  |  Expérience générale 
Évaluation :
4

Prices can be more reasonable

Sarah Colon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Allen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Cruz  |  Premières impressions 
Évaluation :
5

Very helpful and friendly.

Clarence Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Bankos  |  Expérience générale 
Évaluation :
5

Love uhaul they are family.

Victor Figuereo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelsida Almonte  |  Premières impressions 
Évaluation :
5

Extremely helpful staff. If you give them a heads-up, they will work with you if something comes up.

Esteban Rosado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Torres  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Kageni  |  Expérience générale 
Évaluation :
2

Female staff was rude and hung up when being asked some specific questions concerning my account that was paid up but charged a late fee. She refused to give her name while the male staff member refuse to give her name when i called back to report the event. He also refused to give his name. I closed my account the next day and found another place for $50 cheaper & staff is nicer…so far.

Reginald Exum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david Delle Donne  |  Expérience générale 
Évaluation :
5

Muy amable pendientes Verdaderamente me lleve muy buena atención y servicio Volvería a contar con Uhaul. Fue tan buena experiencia que olvide poner el lock y el personal puso uno provisional y cuidó de mis pertenencias Excelente. La empatía en momentos difíciles

NICANOR CLEMENTE RIOS  |  Expérience générale 
Évaluation :
5

Very friendly staff

Jimmy Donton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle maicks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle smokes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shatoyta kelly  |  Premières impressions 
Évaluation :
4

Thanks ever so much for your kindness and happiness shown me during my time with you. You took me to be your valuable customer . You understood my problem that keeps me from being able to make my payment on time. My delay was due to the open heart Bypass Surgery that I had at the Lehigh Valley hospital. Again I'am kindly asking you to please consider me for business anything in the future if I'am back to work and able to handle my payment. Thanks. My Best Regards to all of your mostly to my friend Jackie who's kindness I will never forget. Best wishes to you all. Rev. Jackson D. Pyne Sr.

jackson pyne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Christman  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natasha Swanger  |  Expérience générale 
Évaluation :
5

I love U Haul!

AlmaV Merriman  |  Premières impressions 
Évaluation :
5

Is Very Good

Erich Kalkhorst  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Ambrister  |  Premières impressions 
Évaluation :
4

Everyone was professional exce o t, one female, older, light colored wavey hair. She was rude, intureupted into a transaction she had no business to say a word, she said "oh congratulations" a very stupid thing to say, when I asked where my 2nd lock was she again intrumpeted and says "we don't allow 2 locks" I was not aware of that fact...I wanted my $16 lock back, you could have asked me to remove it. She did not allow the man assisting me to do his job, she is rude and speaks loudly! She was the same person that emailed me a month or 2 back on the first of the month saying my payment was late and if I don't pay my unit will be forfeited. My was due on the 2nd of the month.. when I called she was unavailable.

renee lee  |  Expérience générale 
Évaluation :
5

Counter help and orientation was excellent

Douglas sammak  |  Premières impressions 
Évaluation :
1

I had a horrible experience here and I will not be coming back or recommending you guys to anyone . Unfortunately the staff had lack of communication all around when it came to my vehicle being stored here . My vehicle was in an accident so I needed to store it. It was here for 2 years until you guys called me asking me to get a car cover for it because the front was off and to move my car over because it was slightly over the line when the tow truck pushed it in the spot . I went to put the cover on and a nice employee with you guys helped me and also said she didn't know who called me to come in and do all that but the car was fine in the spot and didn't need to be moved. Well after that you guys called me numerous times and one of the times I was sick with covid and you guys demanded me to come take my car out the lot because it wasn't movable and you guys need the title which I don't have because I still have a loan on my car. So I was told the policies changed which is ridiculous because I'm paying you guys. But the problem with that is I spoke to a guy on the phone and told him to put a note on my account the date I was available to pick up my car and that same week and he was fine with that. I got called 3 more times about my car that same week which is just crazy and annoying like you guys must not communicate at all because I had multiple different ppl call me . So the day I go to pick up my car my car cover I paid $70 for was missing I was told some blew off and someone claimed them and that my car never had one when I had one of your employees help me put it on . Of course the manager of storage couldn't compensate me or do anything but say sorry ! You guys are just so unprofessional and full of excuses and I would never in my life come here again . Thank you for taking my money and giving me a headache !

jalisha miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Edelman  |  Expérience générale 
Évaluation :
5

I'd like to commend Brad for the en tire experience.... the facility was terrific and the staff was cooperative and respectful.... Thanks Brad and Uhaul

Ronald Grapsy  |  Expérience générale 
Évaluation :
5

Muy buena atención,

CARLOS CAMACHO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathrine cerrate  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela Astacio  |  Expérience générale 
Évaluation :
5

Except that I'm a senior and the storage unit that was given to me was upstairs but I understand they said that that was all that was available. LaHaina Kameha

Lahaina Kameha  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Richerson  |  Premières impressions 
Évaluation :
5

The staff at this facility were always cheerful and helpful.

David Schnaars  |  Expérience générale 
Évaluation :
5

There was a little bit of a snafu with me gaining access to my account online, however I knew that that was a national and not a local problem. Any time that I contacted the Whitehall office directly, everything was taken care of smoothly and efficiently, I never had any problems.

Michael A Gardner  |  Expérience générale 
Évaluation :
4

Staff was very helpful. I had an issue and it was resolved quickly.

MARGARET HAGER  |  Expérience générale 
Évaluation :
5

Very nice attendant she was polite and sweet . Thank you for your assistance mam.

Dennis Bargher   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Rodriguez  |  Premières impressions 
Évaluation :
3

I have two issues with my experience. 1. You charged me an after-hours drop off fee of $20 when I had to do was drop the keys into a drop box so that you could process the return in the morning when it is convenient for you. Its not like you are paying anyone extra to be there for me. I have a big prob with this. Your taking advantage of a mutually beneficial option. This is the kind of thing that would keep me from using you again on principle. 2. My online account did not have my space included so I could not manage the termination through it. Minor issue compared to the prior.

Robert Cordes  |  Expérience générale 
Évaluation :
5

The people at Uhaul were very helpful in explaining how to access my unit. They even created me a card, so I wouldn't have to punch in the access code.

Mark Hutterer  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra Miller  |  Online Move In 
Évaluation :
5

Brad was extremely helpful. he mentioned that the door of the unit was recently repaired and so I'd also like tosay Thank You to the maintenance man for having the unit ready for us to use.....

Ronald Grapsy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Kassab  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren schleicher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL PEREZ-OCASIO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Fisher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Dougherty  |  Online Move In 
Évaluation :
4

My only complaint was that I hired a UHaul truck with a storage unit, which was way too small for what I described as one bedroom one living room. I ended up leaving furniture outside storage to be picked up the next day as it did not fit in such a small unit. I should have received a bigger unit after renting the truck

MARGARET HAGER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA STEIGERWALT  |  Expérience générale 
Évaluation :
5

The person that helped me was super helpful and very friendly!

Annette Bauer  |  Premières impressions 
Évaluation :
5

The General Manager was extremely helpful with my move in and my move out. He truly made the experience a breeze and was very easy to work with.

ginny gaydon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Johnson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne Altieri  |  Expérience générale 
Évaluation :
5

The manager at the Whitehall, PA location is extremely personable and pleasant to deal with. He is very calm and friendly, and made my experience much easier to deal with.

jeanette zack  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE NANCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Schnaars  |  Premières impressions 
Évaluation :
5

Friendliest customer service I've received in a long time. Extremely helpful. That guy deserves a raise .

elizabeth quinn  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYANN HARTMAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Colon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gif Sander  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A Gardner  |  Premières impressions 
Évaluation :
5

I not paying for the unit that I don’t have my stuff in

jack williamaon  |  Expérience générale 
Évaluation :
1

There were problems throughout my entire experience. Even though I reserved the unit the afternoon before and I had purchased a disc lock and paid for it and set up an 11am appointment for the next morning, NOTHING was ready. My unit was not available, I didn't get my lock until after I moved my items into the storage unit, and then my key card did not work at all. I had an extremely negative experience, and on top of that while I waited at least 30-40min for me to get my unit it was raining outside and I made it very clear to the UHaul employee that my mattress was getting wait and how much longer this would take. I was ready to buy another piece of tarp to put over my mattress but when I asked how much it was he said he couldn't tell me unless he exited out of the screen he was on (which I was afraid if he did that the whole process of trying to get me assigned to a unit would start all over). I will never rent a storage unit from this location ever again. Extremely poor service.

jenny mccauley  |  Premières impressions 
Évaluation :
4

I had a wonderful experience overall! Bradley Moharter is the man, a cool dude!  The only not so good thing is the temperature in the storage unit area. Its so hot and the amount of sweat, in just 15 minutes isn't healthy so I couldn't stay as long as I desired one Saturday, to go through and prepare items for movers. Otherwise, I really have no negative complaints, I had a good experience and my items were safe! Thanks U-Haul! 

teya renwick  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy Audenried  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Kernahan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph boyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tisha HEIDELMARK  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny Pilat  |  Premières impressions 
Évaluation :
2

My truck wasn't ready. I drove 14 hours to be told I owed $189. but nobody knew why. Then I drove another 15 hours to Whitehall pa to find out there was no storage unit available that was supposed to be included in the payment. Lucky that the man in Pa was so helpful. Exceptional service in Pa.

elizabeth quinn  |  Premières impressions 
Évaluation :
5

I found this perfect people were very nice and it worked out perfectly for as long as I needed it.

Lucia De Marco  |  Expérience générale 
Évaluation :
5

Really a great place to store items that your home can not! The owner is a great guy and has a wonderful attitude. Helpful and cooperative! If I need storage again, will definitely use this facility.. He went out of his way to make our use of his facility easy and safe.

Lidia Vieman  |  Expérience générale 
Évaluation :
5

Very friendly and helpful in the office.

DAVID GREENBERG  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teca Easy  |  Expérience générale 
Évaluation :
1

Need more people To long of a wait in line to be help

Cathleen Sell  |  Premières impressions 
Évaluation :
5

As I mentioned before, I have used uhaul, for many years, truck rental and storage, as well as the professional staff. "F" for friendly. Thanks.

VIDA ELSAYED  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee Henning  |  Premières impressions 
Évaluation :
5

Everyone was nice and friendly people make you want to come back to the business.

Nathaniel Bannerman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Hariegle  |  Premières impressions 
Évaluation :
5

Everyone was very helpful. Thank you

tammy clader  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel Irizarri  |  Expérience générale 
Évaluation :
4

Store front gentemen was extremely helpful

WENDY KEIM  |  Premières impressions 
Évaluation :
5

The bathroom can use more attention for the customer experience

Sharon Howard  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful

Gladys Vasquez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette figueroa  |  Expérience générale 
Évaluation :
5

Excellent Service...Thank You...

LARRY MAYO  |  Expérience générale 
Évaluation :
5

Got there just in time, they were friendly and checked me in quickly

CARRIE KEARNS  |  Premières impressions 
Évaluation :
5

Everything was great. Super Charles...so nice.

Katie Heffelfinger  |  Premières impressions 
Évaluation :
3

Wish you can get a respond online and also on the phone. The waiting sucks badly

valerie ebner  |  Expérience générale 
Évaluation :
5

Thank you for a great experience of renting the storage unit!! It was very clean, well maintained, and the staff was always helpful and friendly!! Would definitely recommend Uhaul to rent a storage unit!! Thank you!!

steven labarre  |  Expérience générale 
Évaluation :
4

Staff was always helpful. Storage area always clean and easily accessible.

ALICE ROTH  |  Expérience générale 
Évaluation :
5

Excellent Service Thank You Very much!!

LARRY MAYO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene Alexis  |  Expérience générale 
Évaluation :
5

I had been a customer for 10 years and your manager Brad worked with me several times over the years. Had a pleasant experience. I only left because a new storage facility opened up a mile from my apartment.

THOMAS OBRZUT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Kessler  |  Expérience générale 
Évaluation :
4

Overall very happy with my experience. The staff for the most part were helpful and friendly and the units and facility was clean and well lit

john semonich  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie Ebner  |  Online Move In 
Évaluation :
5

The man at U-Haul was as nice and and as helpful as anyone I have ever known in a business. After a long drive, I was rather surprised! He made certain that I saw the storage bin which I had chosen online, and I ended up needing to change it to a more suitable one. He clearly explained every detail.

RUSSELL PATTERSON  |  Premières impressions 
Évaluation :
5

The dude with the captain's beard is cool.

Brian Bonacci  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Wolf  |  Expérience générale 
Évaluation :
5

Good service. Thank you so much.

Maribel Irizarri  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Shelly  |  Expérience générale 
Évaluation :
5

So far so good! Thanks

Jason Rocco  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Wilkinson  |  Expérience générale 
Évaluation :
2

Disgusting, nobody ever answered the phone. rats and mice eat through my belongings even though THE STORAGE facility put poison in each storage box.

Brooke Culp  |  Expérience générale 
Évaluation :
5

Chuck is very knowledgeable about what fits where. He made the difference. Brad, Chuck and the entire staff were kind and attentive.

Colleen Reph  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christina cornelius  |  Expérience générale 
Évaluation :
3

Check in process for storage took over 45 minutes.. after I had reserved via phone prior. The storage unit lock mechanism doesn't work properly, you have to stand on the doors pull down handle to get the slide to work. The unit had something very greasy stored prior that was never cleaned. We covered in an old blanket. The exterior of the storage is littered with current/previous tenants broken glass and misc litter.

amy hillegass  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ralph howe  |  Expérience générale 
Évaluation :
4

Everything was explained well only issue I had was the sales person should have walked to the access gate and show how to open it and not show from a distance. So then that gives the customer a better understanding of how it operates.

Susan Hudak  |  Premières impressions 
Évaluation :
5

Chuck is fantastic! Very helpful and goes out of his way to help customers. He deserves a good raise.

Christine Bays  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Delgado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA SORRENTINO  |  Expérience générale 
Évaluation :
5

From the first day to the day that I move my stuff out Staff was excellent Very helpful nice and friendly I would definitely use the place again And recommend it to a lot of people

Michael Lighting  |  Expérience générale 
Évaluation :
4

Nothing specal about this place. The facility is always clean and the gate is somewhat secure becasue anyone can come in or out after you once the gate opens.

christina patton  |  Expérience générale 
Évaluation :
5

Brad and his team has always gone above and beyond for me the last 5 years. My first time was getting my hitch installed on my Kia, every time after that was always 5 stars.

Peter Solotruk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasir Hajratalli  |  Expérience générale 
Évaluation :
4

My experience was as expected. Nothing more and nothing less. Clean and organized. Location is convenient. Staff is not very friendly and some speak very little English.

Jason Bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane landis  |  Premières impressions 
Évaluation :
1

i specifically told the guy i needed to store a motorcycle. we do all the paper work. shows us the unit then says oh u putting a bike u can’t. he forced us to buy a lock when we already had one also.

Marcus Marmolejos  |  Expérience générale 
Évaluation :
5

Excellent

nadine donahue  |  Premières impressions 
Évaluation :
5

Brad Moharter was very accommodating, friendly and knowledgeable. Would reccomend this facility to anyone!

Jamie Munsey  |  Expérience générale 
Évaluation :
5

Bradley was extremely helpful and accommodating especially when my reservation from Dec 19th was not in the system. He worked with me, showed me the different sizes and found the perfect unit.

Kaylee Kauffman  |  Premières impressions 
Évaluation :
5

We enjoyed our use of this facility. My only complaints are with the online portal. It was frustrating it didn't save my CC number for easier payment and the email reminders around payment we're bad.

Tanya Mazsa  |  Expérience générale 
Évaluation :
5

Everyone was so helpful, understanding, and kind.

Natalie Aponte  |  Expérience générale 
Évaluation :
5

Chuck was very helpful.

Ryan Craig  |  Premières impressions 
Évaluation :
5

The Staff and Facility is always great!!

Brian Sutton  |  Expérience générale 
Évaluation :
5

Very easy to store items. No complicated procedures.

Jaqueline Joya  |  Expérience générale 
Évaluation :
5

Very customer friendly!

Dawud Abdur Rahkman  |  Expérience générale 
Évaluation :
1

Everything from truck reservations to Storage unit was messed up. Every month had issues with Storage unit. Could not wait to be done with them Customer service not polite . Empoyees seems bothered

denise rahaley  |  Expérience générale 
Évaluation :
5

All the guys there are amazing very helpful . They made everything a breeze. This will always be my goto location.

Kenya Hughes  |  Expérience générale 
Évaluation :
5

Every time I needed anything Mr. Brad was always helpful!

Vickie Jones  |  Expérience générale 
Évaluation :
5

No complaints. This location is amazing. Great people, great service.

Kenya Hughes  |  Premières impressions 
Évaluation :
4

On-site staff were kind in person.. Upon checkout there was a challenge where the staff really didn't seem to believe we had removed our lock. I wish they had checked internally before blaming us.

Beth Halpern  |  Expérience générale 
Évaluation :
3

Process slow to check out due to other customers ahead of me with much longer transactions.

Peter Collier  |  Expérience générale 
Évaluation :
5

Always felt safe at the facility and my storage unit secure. Would recommend this facility and would use uhaul company again if needed.

lisa tillman  |  Expérience générale 
Évaluation :
5

As usual, I received great customer service from this store. The staff is always extremely friendly and helpful

diane peters  |  Expérience générale 
Évaluation :
1

Pd my monthly fee as usual. Moved my things out 6 days later to move into my apt. UHaul doesn't prorate. So they keep my money while renting the unit & collecting more money. Not good business.

michael rieker  |  Expérience générale 
Évaluation :
5

Thank you all for everything. Brad you are an angel in disguise. God bless you always and forever. Thank you deeply from the bottom of my heart

melissa martinez  |  Expérience générale 
Évaluation :
5

The entire Whitehall. PA U-Haul Team were very helpful and accommodating; would highly recommend them to family and friends...Thank you all!

Annette McCans  |  Premières impressions 
Évaluation :
5

It was a very clean place and the staff was very helpful

Carmelo Lebron  |  Expérience générale 
Évaluation :
5

All there were always friendly, caring and helpful. Brad, the manager, was especially awesome. Trust this location.

LISA RAGER  |  Expérience générale 
Évaluation :
5

Great Customer Service! From Amanda at the Call Center making my reservation, to Brad at the Site, taking time to answer questions and shows us around! Great Experience!

Vickie Jones  |  Premières impressions 
Évaluation :
5

Everyone there was wonderful and accommodating! We rented a unit there for over a year and never had any issues or problems. Recently rented a One way truck and Charles went above and beyond for us!

CANDICE REMALY  |  Expérience générale 
Évaluation :
1

I was forced out or more like in my eyes bullied out of my storage unit after 6 and 1/2 + years I paid 156 for 6 years then they jumped it up to 2:31 all the sudden then the next month after that they

MARK KUGLER  |  Expérience générale 
Évaluation :
5

Professional staff,clean facility,I like this place

brian sutton  |  Expérience générale 
Évaluation :
5

Chuck and Kev were excellent, very helpful.

Melissa Rios  |  Premières impressions 
Évaluation :
5

Great experience

pedro gonzalez  |  Premières impressions 
Évaluation :
5

The service was very helpful and professional. I will use this uhaul again

christine raysley  |  Premières impressions 
Évaluation :
3

The equipment was great truck was perfect. But being told online free month of rental storage unit to having to pay was bs. Waiting in line for 35 mins was ridiculous.

Corey Edelman  |  Premières impressions 
Évaluation :
5

Everyone has been kind and helpful since my integration to this location.

MARLENE PEREZ  |  Premières impressions 
Évaluation :
3

ure prices for the units are to high when their tiny and not worth the price

magda martinez  |  Expérience générale 
Évaluation :
4

Great service!

Ursula George  |  Expérience générale 
Évaluation :
5

Brad and entire staff are terrific. Le service a été excellent. Would recommend this facility to all

MARK WASMER  |  Expérience générale 
Évaluation :
5

I was new to utilizing uhaul storage. I told the 2 gentlemen at the counter what I would need and why. They were accomodating, personable, professional, efficient and made this process much easier.

Holly Fulmer  |  Expérience générale 
Évaluation :
5

Very easy to rent a unit, very helpful staff.

PATRICIA CHRISTENSON  |  Expérience générale 
Évaluation :
3

very disappointed my unit had water in it and was very dirty when i went to check it.

ann whipple  |  Expérience générale 
Évaluation :
5

Great experience

Lucmigdaly Tellado  |  Expérience générale 
Évaluation :
4

I would recommend to use this facility

Adeshkumar Vegda  |  Expérience générale 
Évaluation :
5

The gentleman that waited on me was so pleasant, I decided not to switch to a facility that was closer, because of his kindness!

carldene hunte  |  Expérience générale 
Évaluation :
5

This place is great!! Everyone is super helpful and friendly. Jeff is amazing, goes above & beyond to help. Moved out on Thanksgiving - who wants to do that - but the guys there made it almost fun! :)

michelle montera  |  Expérience générale 
Évaluation :
4

Unit suited my needs. Manager was pleasant and accommodating in service.

lisa tillman  |  Réservation 
Évaluation :
5

Thanks

tia gaston  |  Expérience générale 
Évaluation :
1

The two guys at the front desk need a course in customer service. Very unprofessional, unpleasant and not helpful at all! Their attitudes are poor, and they should not even interact with the public!

Akillah Jemmott  |  Réservation 
Évaluation :
5

Every was good had my unit siince 2018. Paid uhaul alot of money. Brad mohater was great to see courteous and helpful. You gave a great employee in him. Only thing he never returns calls.

DEBRA BURGER  |  Expérience générale 
Évaluation :
5

Very good customer service!

Dawud Abdur Rahkman  |  Expérience générale 
Évaluation :
2

There expensive and have storage unit places they have under contract that arnt any better..

Justin Nagy  |  Expérience générale 
Évaluation :
5

I never had an experience like this in my life. This the first time in my life I walk to a business I was greeted with respect and answered all my questions. I'm glad And happy with all the services

Claude Lordeus  |  Expérience générale 
Évaluation :
5

I've used this facility for a truck for two moves and had pleasant experiences. I rented a storage unit this time, but had to change plans, and the associate was very helpful with the cancellation.

Stephanie Karpeuk  |  Réservation 
Évaluation :
5

Thanks, Bradley, for taking care of my things for a year.

Nobuko Yamasaki  |  Expérience générale 
Évaluation :
5

Excellent staff. Both the move in and move out process was very efficient. Very well run U-Haul facility.

Derek Mossey  |  Expérience générale 
Évaluation :
5

Every staff i encountered was friendly

Jazmin Cotton  |  Expérience générale 
Évaluation :
2

*Door was too bent out of shape to put a lock on, couldnt give us a different unit so we rigged it up. *My unit I reserved was unavailable, had to get a smaller unit.

Amber Holloway  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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