The employees were very friendly and very respectful i will recommend this location to all friends and family, The guy at the return location was really nice to me and really made me feel welcomed when i came to return the pickup truck I really appreciated a lot and i will be coming back to this location in the near future. Thank you very much Sincerely, Jason Otero 5/08/2021JASON O.
Customer Reviews for U-Haul Moving & Storage at Main St
Pour nous contacter
Hartford, CT 06120
(Btwn Tower & Cleveland Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Franklin S.
It was hard to find the truck- written instructions incorrect, but inside there were two very helpful and cheerful employees who helped.SARAH B.
You really couldn't do anymore to make the process any better.April was so nice and accommodating. Very friendly yet professional.JONATHAN V.
Le client n'a pas laissé de commentaire.DAISY M.
APRIL IS AMAZING, SHE WAS SO HELPFUL!CAMILA C.
Everyone was very nice and they did an awesome job thoroughly cleaning between customers! Merci.LINDSEY W.
Le client n'a pas laissé de commentaire.VATHSALAPRIYANGI W.
The lady at the desk was amazing. Well doneJosiah L.
Le client n'a pas laissé de commentaire.LISA H.
The manager went above end beyond to help with my moving needs. Very professional and customer We friendly.SUSAN T.
Nothing. Thank youSONIA A.
Le client n'a pas laissé de commentaire.JONATHAN W.
Le client n'a pas laissé de commentaire.JACLYN F.
I was not provided the services I reserved. Management would not come to the phone when I called to inquire abt having my uPod loaded by the workers.Denisha B.
Staff was very welcoming and friendly.JACK M.
Agent was Professional and went above and beyond to help with the rental. It was a STRESSFUL situation on my end and she really saved the day.AMY H.
Le client n'a pas laissé de commentaire.KENNETH W.
Le client n'a pas laissé de commentaire.FRANCESCA D.
The store manager was very helpful, suggested we get a bigger vehicle which saved our move!Diane W.
Le client n'a pas laissé de commentaire.Marcel G.
Fix the automatic drop off process so that it is easier and stop charging 20 $if your system is not understandable by senior citizens and others. If not., you are going to get a bunch of old people and non technological people bringing trucks in during the day. FIX that return system and do a video for every step of the return system in different langusges until you simplify the system. Do not sutomaticakly charge anyone who returns the truck full of gas and clean. It is wrong. I am an attorney and I sue for discrimination. This is a discriminatory practice.CYNTHIA J.
Le client n'a pas laissé de commentaire.ALICE T.
April and Ricky are a great team!JONATHAN H.
Staff was patient & Proffesional! Amazing experience at this location!PATRICK K.
The women csr at the time was extremely rude. She snatched the key out of my hand. And what all because I followed the online checkout instructions and Parked the truck in a spot instead Of up front. If the online check out and the store has different policies it should be clearly Posted or explained when you get the key.Alicia H.
No changes required. Excellent Service.DEBBIE W.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.SHORMIN A.
Not sure, they're outstanding ðŸ‘ Very nice store manager, they go's over and beyond for the customer, makes you feel good working with them.LANYTE D.
Le client n'a pas laissé de commentaire.KELVIN M.
Le client n'a pas laissé de commentaire.LAQUASHA T.
This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.GEORGE F. | Premières impressions
Bro buy the dudes new computers it kept screwing them over at paymentCALLIE H.
I will never recommend U-Haul ! Kudos to the staff here ...to work for an organization that delivers poor leadership in operations and maintenancePaul R.
Le client n'a pas laissé de commentaire.JOSEPH B.
The customer service was excellent!Beulah W.
Le client n'a pas laissé de commentaire.Cleopatra A.
The employee who helped us was polite and knowledgeable of the rentals. She assisted us with putting the trailer on the back of the truck.Florence L.
Excellent customer service!ROXANN B.
I was so thankful for the young woman that checked me out with the truck telling me about the stealing of the catalytic converter's and that way I was conscious of it could happen to the truck I had thank goodness it did not but I was watchful of the vehicle even at night when I woke up to use the bathroom I looked out my window to make sure the truck was ok and no one was around it. I thank her for informing me and letting me know ahead of timeBARBARA T.
Le client n'a pas laissé de commentaire.Gerald D.
The young lady that was working there was too busy trying to have a conversation with two people in front of me one of them was not even able to rent a vehicle he was on a no rent vehicle list and it took them forever to figure out a number for him to be able to rent a vehicle and drive off with that vehicle even though he's not allowed to rent vehicles very bad experienceRegina S.
Le client n'a pas laissé de commentaire.DEBRA G.
Everything was great, and the people friendly and very helpful. Was a pleasant experience.JAMESF K.
All is ok so farROBERT M.
You guys are in need of more staff other than that mrs Soto was great to talk to and very professionalEDUARDO B.
Everyone is nice and helpful at this locationLESTEL D.
Le client n'a pas laissé de commentaire.Sarah B.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.GERALD D.
Le client n'a pas laissé de commentaire.AQUANNA H. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE D.
Both computer used to check out should be do dual transactions cash and cards. The community this store is located in uses cash as main transactions. My wait was awhile because everyone in front of me and I'm included used cash at least this day that when I was thereMark W.
Le client n'a pas laissé de commentaire.Roland S.
Le client n'a pas laissé de commentaire.Deneysha W.
The customer care service provided is excellent. Merci.William J.
Le client n'a pas laissé de commentaire.Susan H.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.victor T.
Le client n'a pas laissé de commentaire.Wanda G.
Le client n'a pas laissé de commentaire.John W.
The associate was courteous and very helpfulLorraine I.
Le client n'a pas laissé de commentaire.TYKISHA W.
Very friendly and cleaned the truck, well done recommendedgina M.
Le client n'a pas laissé de commentaire.alice T.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Robin K.
Keep up the good workandrea M.
Everything was quick and easy but they should mark down any damage already there and do a walk around with you. Luckily I checked it myself and found a few scratches. I don't want to be blamed. Otherwise great service!Steven M.
The representatives that assisted me were great. Very patient and helpful!Dylan R.
Le client n'a pas laissé de commentaire.Venetta M.
Le client n'a pas laissé de commentaire.Hector P.
A better system of communication would be nice because the shift that I first went to to rent the truck was not present ect after I returned which is expected but the staff upon returning wasn't the most fimilar with the systemJoshua L.
Le client n'a pas laissé de commentaire.terry C.
Have better front desk attendants. The male worker was extremely unprofessional however the lady was very pleasant.elijah M.
Le client n'a pas laissé de commentaire.Daisy F. | Premières impressions
Very friendly and helpful!!!Barry O.
Excellent service! Courtesy call was received notifying that the trailer and pickup truck was available prior to original scheduled time. Merci.Richard M.
Le client n'a pas laissé de commentaire.Peter F.
Honestly my experience awesome. Ricky the guy that helped me load the trailer was very thorough and helpful, very nice guy. Will for sure be returning to this location.chadi N.
Le client n'a pas laissé de commentaire.MARSHA R.
Le client n'a pas laissé de commentaire.Henri A.
Le client n'a pas laissé de commentaire.Kristoffer V.
Seems things is working fineSydney N.
Le client n'a pas laissé de commentaire.Chanon G.
To manage time for services waited for more than half an hrs for services.JONE S.
Le client n'a pas laissé de commentaire.Jaznay D.
Get new employees, count by gallons and not a line to prevent customer issues make sure the workers go out and check the gas in vehicle. Also make sure they pay attention while they are handling paper workBenedicte A.
No changes neededLORI P.
Do maintenance on your vehicles. I was stuck with a truck that had no heat on a 35 degree day. The alignment was horrible it didn't feel safe to drive. I honestly feel like a crack head owned that truckDONYALE N.
We were charged for damages that we did not make on the vehicle. We submitted pictures showing with time stamp at the time we picked up the vehicle that the damages were already there. We were charged for fuel however we filled the truck to the same place in the fuel gage and submitted a receipt of the fuel. We only used the truck for 10miles. This is completely dishonest and unprofessional.JULIO L.
Just keep doing what you're doingWillie R.
I picked up the trailer at this location and they gave me a trailer that my truck couldn't fit on. I had to drive from Springfield to Hartford to return the equipment and the charged me even though it wasn't my fault. How could you charge me for your mistake???Appreneata N.
Le client n'a pas laissé de commentaire.SHaULASSIE M. | Expérience générale
Le client n'a pas laissé de commentaire.LATASHA B.
The young ladies at Main Street Hartford ,ct location r awesome. They go the extra mile to ensure customer service . If I ever need another truck of any sort I'll def be doing business with this location.ALLISON M.
Le client n'a pas laissé de commentaire.Alan R.
Replace Kat the employee with someone friendly who actually wants to be there.MONICA B.
Le client n'a pas laissé de commentaire.Paul V.
The vehicle was dirty. There was a beverage spilled in there. The floor was wet and the windshield was dirty as well. Unfortunately during a pandemic one would think they would at least clean vehicles in between uses.JESSICA L.
The manager was so kind, gracious and very helpful with me. Merci.ZIANNI S. | Premières impressions
Great place will use again someday thank youGregg H. | Expérience générale
Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!Karima W. | Expérience générale
Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.Laura R. | Premières impressions
Excellent service à la clientèleEmmanuel O. | Premières impressions
Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!Aaron G. | Premières impressions
Staff was very helpfulAndre S. | Premières impressions
I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.andrea k. | Expérience générale
I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also inGLENFORD H. | Expérience générale
The service was goodCarolyn L. | Expérience générale
Excellent staff and managers great place to store.Alfonso Z. | Expérience générale
The staff was very nice and helpful to me especially Heidi she is very much appreciated. Merci Darrek K. | Expérience générale
It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank uJoy B. | Expérience générale
I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.ariana g. | Réservation
Everything was very clean and the truck was there on time.dawn p t. | Expérience générale
I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged 106 $and 5 $for additional month storage....I called uhaul representatives four times to raise concern.Suman R. | Expérience générale
The people that take reservations didn't do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay 111,00 $ more.dawn p t. | Réservation
I had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOUKAREN G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!