Staff was very friendly and honestSHANNON W.
Customer Reviews for U-Haul Moving & Storage at Main St
Pour nous contacter
Bloomington, IL 61701
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NIALL M.
Le client n'a pas laissé de commentaire.WENDEL P.
Le client n'a pas laissé de commentaire.Ronald B.
Le client n'a pas laissé de commentaire.WAYNE S.
Le client n'a pas laissé de commentaire.CLARENCE W.
I got charged for things that I did not have or use. I got charged for two dolly's when there was only one. I got charged for blankets when the plastic tab was not even opened. I was told I would be contacted regarding the issue but was not.Sonya S.
The guest service representative was outstanding. Showed excellent customer service and was very courteous.TROY N.
Le client n'a pas laissé de commentaire.Jeffery S.
Le client n'a pas laissé de commentaire.Erick V.
Employees should initate contact immediately when a customer is waiting. At least acknowledge you know they are there and will wait on them ASAP. Hell one employee was just sitting there not doing anything but staring a CPU screen, did not acknowledge any of the customers, While I watched a women standing there with boxes in hand to purchase. Very poor people skills. The parking lot was a mess, litter on the ground. Store was not very well organized,Bill R.
Le client n'a pas laissé de commentaire.Patrick H.
There is a message that says check engine oil and I wanted you to be aware that it was on there when we got in.Kayla L.
The trim above the window leaked water down my back while it rained for about 60 miles until I could get pulled over to stuff a napkin up there. Other than that awful part uhaul was top notchJEREMIAH F.
Le client n'a pas laissé de commentaire.Valerie G.
Le client n'a pas laissé de commentaire.JEFFERY W.
Train the employees that if they see someone pulling in with equipment to drop off as they are closing to let them know that they just closed and to let them know how to do the online drop off.Timothy P.
Le client n'a pas laissé de commentaire.SHANNON R. | Premières impressions
Exceptional service!!TOUFEEQ S.
Had to use front facing camera on phone to photograph license and passport. (Assuming the back camera was just high enough resolution to increase the size and make it not upload right.) Literally everything else was great; seamless experience afterwards.Zachary R.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.MARIA G.
Le client n'a pas laissé de commentaire.JOSEPH K.
Prompt. Professional. Effective and efficient.ABBIE G.
Le client n'a pas laissé de commentaire.Aaron L.
My credit card was charged twice.... calling customer service line there are long wait lines. Not happy with the serviceSACHIN T.
Le client n'a pas laissé de commentaire.RAYMOND R.
Le client n'a pas laissé de commentaire.Austin C.
Le client n'a pas laissé de commentaire.Brian B.
Get more employeesTammy H.
Less talk and sarcasm. More professionalism. Very nice though. Hard to get in and out of this one also.PAUL M.
Thank you as always! I would come to this location again, and have used it for all of my movesJACOB W.
Le client n'a pas laissé de commentaire.DEBORAH C.
Le client n'a pas laissé de commentaire.Andrew C.
The two employees I dealt with were excellent - there simply were not enough of them. Both times I went in, I ended up waiting a really long time, despite doing what I should have ahead of time, because both times there were just one, very effective, but bedraggled looking employee trying to help too many customers. Hire some more people. If you don't pay enough for people to want to work there, pay more.AARON R.
I lost my worker's because you have two locations in Bloomington on Main Street 3 miles apart One worker it took him 40 minutes to get to me to tell me I was at the wrong locationSYLVESTER W.
i know finding staff is tough right now but having someone behind the desk talking about â€œbreaking homeless people's skullsâ€ if they sleep in an unlocked truck might not be the best moveMatthew N.
Have the truck that I reserved.JOSEPH B.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Coty D.
Le service à la clientèle était génial. The equipment was very well maintained and clean. We will definitely recommend you to other family and friendsJohn M.
Le client n'a pas laissé de commentaire.PHILIP W.
Le client n'a pas laissé de commentaire.Robert J.
Excellent serviceMichelle R S. | Premières impressions
Matt was really great with us. His customer service delivery was exceptional. Rented from him before and had similar experience.NORMAN R.
Le client n'a pas laissé de commentaire.CAMILLE H.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.LILLIE D.
Very helpful even though it was crazy busy.ROBERT G.
Everything was great expect that I did not receive a dolly which I had purchased and when I called about it, I got the run around and it has yet to be resolved.Amanda P.
No suggestion.JOHN S.
Matthew & Rich provided excellent customer service. We highly-recommend this location. Our return, due to the previous customer, was late but both gentlemen accommodated us as best as they were able. We plan to visit this location again & recommend it to others.DOUGLAS J.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.MICHAEL H.
The guys here have always been great to work with.Lewis W.
Le client n'a pas laissé de commentaire.Mason B.
Le client n'a pas laissé de commentaire.Garrett C. | Premières impressions
Le client n'a pas laissé de commentaire.BRUCE H.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.Rex L.
charged me a 7 $fuel charge but we went 11 miles total and had already put in 8 $worth of gas? WTF! thieves! hate uhaul dealers that do that to make money its BSJEREMY B.
I was supposed to pick the truck up at 9am then it changed to 2pm I did not get until after 4pm the wind shield was so dirty I could not see out of it everyone I talked to was rude the truck should have never left the state the brakes were metal to metal the transmission started grinding and not wanting to shift about 150 miles from our destination overall it was the worse rental I have every had and would not rent from u-haul again or have anyone I know rent from u-haulDONALD D.
Le client n'a pas laissé de commentaire.ELIZABETH H.
Van was very dirty and smelled of gas. Had to clean the inside of it before using and get an air freshener.WENSLEY H.
Le client n'a pas laissé de commentaire.BRITANIE H.
Gave me run around about issues with the truck and stated. They're just there to rent them and anything else is above their pay grade. RIDICULOUS. Literally unbelievable. If you're looking for a sign to NOT rent with this company THIS IS YOUR SIGN. Save yourself the TROUBLE. literally.Kuanus H.
The staff is great, I just wish they wore masks. The customers are required to, why aren't they?BARBARA S.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Rachel S.
Le client n'a pas laissé de commentaire.GARY P.
This experience fucking sucked, and it's nothing you guys did, but I do find it odd that every second after I rented a u-haul my day got exponentially worseJackson A.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Tammy H.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.DAVID C.
Would like to hear back from someoneLAUREN S.
Great Service at a reasonable price.GERALD M.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.ANGELA M.
Average rating stems from advice received on the original rental return location. The original location was the Quick Stop Food Pantry in Elk Grove, IL. The Bloomington location indicated The Elk Grove site had an after hours drop box. It DID NOT. I called and was placed on hold, then transferred and back on hold. Before Uhaul finally picked up my call, a passer by told me of the the Uhaul location in Schaumburg, IL. By the time we arrived at the alternate, Uhaul finally picked up my call. The new site was then updated to my Uhaul record and I proceeded through the online/after hours return protocol. We ended up losing 1,5 hours of our time correcting the drop off location. Not at all happy about this.P C.
They charged me two days fee for 10 hours usage. Very bad, I didn't expect that.SAZZAD M.
The truck was covered in dead bugs. Took us three days of scrubbing windshield every time we got gas before we could get it completely clean. It was disgusting. Two days into the trip truck became un-driveable because alignment was very bad. Perhaps I hit a pothole, but I still feel truck should have been checked out and setviced before it was allowed to go. We sat around all day in a hotel lobby in Cheyenne Wyoming waiting for repair to be finished. This really set our schedule back. We ended up driving until 1am in order reach our planned destination for the day. I was hoping to visit with family before moving on, but wasn't able to because repair set us back. Extremely disappointing.MEGAN B.
Le client n'a pas laissé de commentaire.ANGELA M.
Le client n'a pas laissé de commentaire.dawn A.
Easy online reservation, quick in house service once on site. Super friendly and helpful. Will definitely use again in the future.Bob B.
Le client n'a pas laissé de commentaire.MEGAN B.
Bigger lot for returning vehicles. I had to circle the block several times until there was space to park my rental. Person at checkout was nice and friendly, gave us gas saving tips.Jack B.
Le client n'a pas laissé de commentaire.Kaylee L.
Le client n'a pas laissé de commentaire.Candid O.
Le client n'a pas laissé de commentaire.KAMI S.
Le client n'a pas laissé de commentaire.RAYMOND W.
Le client n'a pas laissé de commentaire.Lora W.
It needs a more hands on check in/out. I was not instructed to compare mileage when I left. I believe I was overcharged for about 20 miles.JAMES S.
The man who helped us was awesome! Kind, courteous, and knowledgeable! Merci.RONALD G.
Le client n'a pas laissé de commentaire.TYRESHA S.
Everything and everyone was great. It worked just the way it was suppose to. Thank you for the great service.Herbert B.
Rented a car dolly. Equipment sits outside. The ratchets for the tire straps and pivot points should be lubricated more often.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.FRANK B.
Very satisfied. Great customer service provided by your associate Andrew.Mark M.
Lady behind the desk was extremely rude. She has no business in customer service. Do not come to this U-Haul location.Javier M.
Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.Angel F. | Expérience générale
Le client n'a pas laissé de commentaire.Ian D. | Expérience générale
Le client n'a pas laissé de commentaire.Samina H. | Premières impressions
Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.Kenneth A. | Premières impressions
Le client n'a pas laissé de commentaire.Emma I. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa V. | Expérience générale
Le client n'a pas laissé de commentaire.Jane K. | Expérience générale
Matt is Very knowledgeable and friendly! :)Cathi S. | Online Move In
Friendly and willing to walk you through the storage units to find the best size.Charles M. | Premières impressions
staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.Greg W. | Expérience générale
The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.bryan e. | Expérience générale
excellent service easy to work withAnna P. | Expérience générale
They were helpful and made my moving experience real smoothMariah B. | Premières impressions
The service was great! No hassle! The staff was awesome!Manesha m. | Premières impressions
Great people fast linesMarcia H. | Premières impressions
I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.keith b. | Expérience générale
very helpful staffBojan P. | Premières impressions
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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