The 10 bed truck was new and that was nice, however I picked the truck up after hours, and they forgot to put in the hand dolly that I had ordered and paid for, as well as the fact that the truck came with NO ramp! I understand that, while it may be common knowledge in this business that trucks under a certain bed size do not come with ramps, but there is no way the average public would know that! I had to PURCHASE a hand dolly for 88 $at home depot because they failed to put one in the truck. I could not rent one from Home Depot because this was a one way rental from Orlando to Key West and there was no way for me to be able to return the dolly, so I was forced to purchase one! There was no gas in the truck either, like less than 1/8 of a tank. The fact that there was no ramp pretty much crippled the entire purpose for renting the truck. I had numerous heavy boxes, bins and furniture that was impossible to load without a ramp. If something of a refund for a portion of the amount I paid, nearly 500 $can not be refunded I am going to do a chargeback on my credit card for the entire amount.John I.
Customer Reviews for U-Haul Moving & Storage at Maitland Blvd
Pour nous contacter
Orlando, FL 32810
(N Of Rose Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I could not see anythinggeorge A.
Le client n'a pas laissé de commentaire.jose R. | Premières impressions
Le client n'a pas laissé de commentaire.ISIDRO R. | Premières impressions
The Girls Were Amazing Both Jamie and I Believe is Brandy ! Great costumer service, Very On Point and Also super understanding. Thank you ladies for your time ! Will deff be doing business in the future their.KEVIN D.
Tommy went above and beyond to ensure I had what I neededClaudia G. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya H.
They have a good customer serviceDina R. | Premières impressions
It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. MerciEvns C. | Premières impressions
Le client n'a pas laissé de commentaire.BRIDGET W. | Expérience générale
Second storage thereGlenda G. | Premières impressions
Le client n'a pas laissé de commentaire.ISAIAS V.
Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!Richard H. | Online Move In
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Chris N. | Expérience générale
Le client n'a pas laissé de commentaire.DENISE W.
When I came to pick up the trailer on 5/7 they had no clue about it. I reserved it online on 5/3 for 24hrs but got a call from Jennifer (very nice) on 5/5 that my initial location Winter Park didn't have it available, so I was transferred to the Lockhart location. I picked up on 5/7 and employee named Tommy had no interest in answering my questions and I didn't double check, but he changed my reservation to less than 24 hrs and when I returned before my 24hr reservation on 5/8 at 1pm. They charged me a 2nd time on my credit card, bc they did not check it in till Sunday 5/9. That location acts very fishy and will not go to that location again.MANSOOR K.
Le client n'a pas laissé de commentaire.Amanda B.
Le client n'a pas laissé de commentaire.Mellisa B. | Expérience générale
Brandy was able to help me out when I needed the rental for another day. She saved me roughly 3 $g. I would definitely recommend her to anyone. Thanks ðŸ'CARL G.
We received the wrong trucks twice and they drive twice to our location to switch trucks which mad our move an hour past schedule for the movers Nd cost us a 100 late start fee. They took the dolly back to the store in error and we paid to have it die to the wrong trucks bei g issued it was a mess.Andrea D.
Le client n'a pas laissé de commentaire.ERIC E. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL N.
All computers were down and I was informed that I could not be checked in until they were working again. After 20 minutes of waiting, I just left the key.Michael M.
Great serviceROBERT D.
Le client n'a pas laissé de commentaire.PAUL V. | Expérience générale
Le client n'a pas laissé de commentaire.DENISE P. | Expérience générale
Le client n'a pas laissé de commentaire.Andre D.
Le client n'a pas laissé de commentaire.OSVALDO B.
Le client n'a pas laissé de commentaire.TERRENCE G.
I was charged for fuel, even though I had replaced the fuel I used. The man who checked the truck in said he would have the manager call me to arrange a refund, That did not happen.ALLEN Q.
Le client n'a pas laissé de commentaire.Jimy Q.
Very friendly and helpfulJIMMY H. | Premières impressions
Le client n'a pas laissé de commentaire.Matt S. | Expérience générale
Le client n'a pas laissé de commentaire.GABOR M.
I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.Lee R.
Le client n'a pas laissé de commentaire.Patrick D.
Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.Brian B.
Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffinterry g. | Expérience générale
Le client n'a pas laissé de commentaire.EDGAR M.
if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!Wilbur B.
Best rates for storage! Professional and pleasant staff!CHERYL P. | Expérience générale
Le client n'a pas laissé de commentaire.EDGAR M.
Le client n'a pas laissé de commentaire.Jude P. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS B.
The key was not in lock box, had to get it from front desk.An N.
Le client n'a pas laissé de commentaire.JERRY D.
would not recommend to anyone this location cuz of the manager and the issues ive had with her.Kamil T. | Expérience générale
This time everything was good at U-Haul at this locationWillie M.
Le client n'a pas laissé de commentaire.Nikolaos A.
When I picked up the van it was dirty inside and out...I pointed this out and advised the agent the purpose of my rental....no time to change it but the other one was just as dirty outside...pulling up to my clients i was so embarrassed at how dirty it was. I've been coming to this location for over 12 years sometimes 4 times a month and I am very disappointed in the overall service I received....Very! What is going on! I would LOVE to hear from uHaul in these regards.wanda W.
Everybody did amazing. From Sherry, Amanda, and Marquita in the scheduling office to the young man (didnt catch his name) that rented to us. Thank you everybody for everythingMICHAEL S.
Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.Juan L. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD H.
There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.Claudia P. | Expérience générale
Quick and easy. Staff was helpful.Dennis V. | Premières impressions
Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.William W.
Le client n'a pas laissé de commentaire.CREILIN A.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.sherry N.
Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock itSTEVEN J. | Premières impressions
I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.CARL S. | Expérience générale
I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!Jeffrey d. | Premières impressions
Not at all everything is A-OKRafael C.
It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.Kane C.
Le client n'a pas laissé de commentaire.Nya J.
Very convenient and easy to useKIMMIE R. | Expérience générale
Le client n'a pas laissé de commentaire.Eric V.
Le client n'a pas laissé de commentaire.MIGUEL Y.
Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.Marsheila R.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.KATHRYN D.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Maryori R.
Le client n'a pas laissé de commentaire.Bebes Baby Boiutique I. | Expérience générale
Le client n'a pas laissé de commentaire.Mary N.
Le service à la clientèle était génial. They assisted with all of my needs.keith W.
Le client n'a pas laissé de commentaire.Valeria G.
Le client n'a pas laissé de commentaire.Jim S.
Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.FABIO E.
I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.holly H. | Expérience générale
Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.Jeffrey F.
Thank for all your great servicesantos c. | Premières impressions
Le client n'a pas laissé de commentaire.ALCIDES S.
Le client n'a pas laissé de commentaire.APRIL G. | Expérience générale
When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other locationMENDELSSON L.
Staff were friendly, helpful and accommodating. Merci.Cecilia R. | Expérience générale
The customer service was amazing !!ALEXANDRA C.
Keep up the good work rental pick up & service was fast professional & courteous. Great value for my time & money Thank youPatricia C.
Le client n'a pas laissé de commentaire.Amanda C.
Le client n'a pas laissé de commentaire.Eve F.
Very unprofessional, rushed out of equipment so they could rent it to someone else. Uhaul has always been good to me, but would definitely not recommend this location. Save your self the frustration and drive a bit further to the next location.Marco V.
It was greatDEBORAH K.
Nothing everything was clean ,organized and has good priceENRIQUE G.
The truck was pulling to the right. Could be misaligned or sticking brakes. There was also hot air blowing on my foot because of a heat vent was stuck openMichael V.
They told me to wait at the drop off point in the truck on return and somebody would come out shortly! After 5 minutes waiting I had to go in to let them know that a truck was there to check out for return.Kenneth D.
Le client n'a pas laissé de commentaire.LARRY C. | Premières impressions
Le client n'a pas laissé de commentaire.Olga B.
The worst. They said your First month was free a lie . Would never recommend at allKENNETH S. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.BENJAMIN J.
Staff had great customer service, answered all my questions and were professional. I will definitely come back for any moving/storage needs!Elyse P.
Le client n'a pas laissé de commentaire.Christopher B.
The counter staff was very courteous and helpful.Kenneth C.
I'll be backBenjamin J.
The rate I was quoted DID NOT match the rate I was charged. This is a serious flaw. When I received my quote after inserting the mileage, the quote gave a much lower price than when I went into the store to pick up the equipment. It was a â€œBAIT AND SWITCHâ€ deal. Needless to say, â€œFIX YOUR WEBSITE TO REFLECT THE CORRECT QUOTED RATE INFORMATION THAT MATCHES THE SAME RATE INFORMATION WHEN VEHICLE IS PICKED UP!â€ Otherwise, these surveys can reflect negative feedback! Unhappy CustomerArthur H.
Le client n'a pas laissé de commentaire.Wesley Y.
Le client n'a pas laissé de commentaire.ciavon W.
Le client n'a pas laissé de commentaire.Sammy V. | Premières impressions
Excellent customer service. Quick and easy, in and out.Nicole B.
Check out took a while and the clock was 30 minutes into the 4 hrs allocated for the rental. I did some of the check in on lineAllan H.
Le client n'a pas laissé de commentaire.Kiara K.
I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..Glenisha W. | Expérience générale
Nothing. I was thoroughly impressed with the site and customer service. The General Manager Mario was exceptionally!!Sheila F.
Le client n'a pas laissé de commentaire.Carlletta W.
Le client n'a pas laissé de commentaire.Angel B.
Staff always nice and efficient. Appreciated that. Good customer service.DIANE F. | Expérience générale
Everything was great. Thank you!Joseph M.
Everyone I interacted with was great! They displayed awesome customer service & professionalism.Takia R. | Expérience générale
Le client n'a pas laissé de commentaire.Steven R.
I reserved a cargo van at another location, when I went to pick it up, they told me my reservation was at this location. Thank God this location has slower in business than the other one and they had my vehicle ready, 'cause you would probably be reading more criticism for creating reservations at the wrong location, or at least, moving reservations to other locations without warning your customers!rodney B.
Le client n'a pas laissé de commentaire.Fariborz S.
An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.Adrienne L. | Expérience générale
Le client n'a pas laissé de commentaire.Don H.
Nothing. Great guyscolleen I.
Le client n'a pas laissé de commentaire.Jorge G.
It provided what I neededDREW W. | Expérience générale
Le client n'a pas laissé de commentaire.Gustavo M.
Parking is exttremely inconvienient, office location is not clearly marked at all, felt like I was keeping the customer service agent awake.louis M.
Le client n'a pas laissé de commentaire.Lothian A.
Le client n'a pas laissé de commentaire.John F.
O will use this location from now on. Excellent service à la clientèle. It felt trustworthy.Pamela B.
Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.Lamar S.
The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.Ashley R. | Expérience générale
Very good service!Carlie L.
Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!LAURA P. | Expérience générale
Le client n'a pas laissé de commentaire.darius W.
Le client n'a pas laissé de commentaire.Shawnette J.
The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.Shaun H. | Expérience générale
Account was closed but they kept calling about it.Stephenie M. | Expérience générale
Great serviceMelissa P. | Premières impressions
Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay! Overall experience a 10 / 10.Dorothy H. | Expérience générale
They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyoneCarlos R. | Expérience générale
Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.BRAD E. | Expérience générale
The Staff Was Very Professional. Peaceberlinda j. | Premières impressions
i cancel in february but you continue charge me after just check because i send many email for cancelyan l. | Expérience générale
Thank you for the excellent service, greatly appreciated it.David D. | Expérience générale
The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...Victor D. | Expérience générale
Great experience very friendly staff was in and out with no issues thank you very muchwilliam s. | Premières impressions
Everyone at this location was helpful and willing to go above and beyond the call of duty.Kevin L. | Premières impressions
I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.Ted S. | Premières impressions
ThanksSUE C. | Expérience générale
Front desk associates were unknowledgeable and rude.Naomi C. | Expérience générale
polite and prompt serviceRODNEY R. | Premières impressions
Very friendly and accommodating! Excellent service!Ammorree S. | Premières impressions
Wonderful staff and excellent service. I would definitely use that facility again!lisa b. | Expérience générale
Very good customer service. This is my second time returning as a customer.John D. | Premières impressions
based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seenTara W. | Expérience générale
I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!Arlene G. | Expérience générale
Staff was always friendly. Kept facility very clean and presentableJennifer H. | Expérience générale
My experience was good.Camille P. | Réservation
Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,YVONNE T. | Réservation
MerciCINDY B. | Expérience générale
Good service Friendly staffDeborah L. | Réservation
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