Customer Reviews for U-Haul Moving & Storage at Mapleton
Pour nous contacter
Moncton, NB E1C2T3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
u haul is the best compare to other rental trucks.ALEJANDRO T.
Le client n'a pas laissé de commentaire.JOEY J J R.
Le client n'a pas laissé de commentaire.ANDREE L B.
Le client n'a pas laissé de commentaire.PIERRE JOSEPH C.
Well maintained , normal ware and tear of a used trailer but there was dirt in the trailer, which made no difference to my job. All done in-house: Quick to process my reservation and quick to collect. Polite and well mannered people. MerciPAUL RODERICK M.
Le client n'a pas laissé de commentaire.Claudette D. | Expérience générale
Le client n'a pas laissé de commentaire.GABRIEL BRUNO B.
Provide quick truck operators introduction. Eg. Control panel and controls.MARY JOYCE S.
Le client n'a pas laissé de commentaire.MATHIEU JEAN PAU L.
Your assistant manager when above and beyond to help us out during this timeMARC L.
Le client n'a pas laissé de commentaire.vic O.
Truck not available as per my reservation for the first day.. It was available for day 2 of my reservation.SERGE LEO L.
Le client n'a pas laissé de commentaire.WILLIAM CHARLES D.
Le client n'a pas laissé de commentaire.RENE BENOIT R.
Le client n'a pas laissé de commentaire.Jessica R. | Expérience générale
Do not over book. I booked big truck and I got mid sized truck.PAYMON A T.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.JOHN P W.
Numerous schedule changes after we were guaranteed a truck, had to postpone our plans by 3 hours, truck was clean but very loud, squeaky and needed a tune-up and check on the steering as it was loud whenever you moved the wheel.CHANTAL ELYSE R.
Le client n'a pas laissé de commentaire.Sharon C. | Expérience générale
Le client n'a pas laissé de commentaire.Mohammed RÃ©da T.
Le client n'a pas laissé de commentaire.LINDA S M.
Bathrooms clean and stocked, hand sanitizer available.JORDAN L.
Great staff.JOS GARY CHARLES M.
One of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.Jordan L. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA TATUM A.
Everything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.Joel R. | Expérience générale
Much better than Shediac. That guy cheats on the gas. He writes down one thing and even if you show photo proof, he denies the evidence. Never use him again.MARK G J.
Le client n'a pas laissé de commentaire.M SUZANNE L.
The only negative comment is that I asked for a smaller truck a week before and when I came to get it there was any available. This was a long trip and cost a lot of money on gaz.JOSEPH YVES ROLA L.
Not recommend the storage space. So so disappointed. First was expecting the one you pull up the door outside, easy in, easy out. But no ! It was inside and had to use trolly to bring stuff in. Took longer, more work and trouble. Beside that for renting trucks was fine !GEORGETTE D.
as always, the service was perfect emEGBERT M.
Le client n'a pas laissé de commentaire.RICHARD GARY B.
Can't suggest anything. It's the way to move!!! The ramp is with its weight in gold.JOSEPH F L.
Le client n'a pas laissé de commentaire.Mark H.
I was riped off yesterday and im very upset. I rented a truck for 4 days at a daily rate and brought it back in 3 and was not credited one day. he was very quick to charge me the extra charges for kms , but did everything he could not to credit me that day. I want someone to call me about this and he kept all my paperwork.PETER W D.
The truck I reserved wasn't available so I was upgraded at the same price but I really just wanted the small truck I reserved.ANGELA DAWN H.
I would like to know why I was charged for 42miles if I just drove for 29,1km? Could somebody explain why there is almost the double of mileage on my receipt than I drove? The feeling right now is that someone is robbing me!TIAGO P.
Le client n'a pas laissé de commentaire.James J. | Expérience générale
Le client n'a pas laissé de commentaire.MARIE SYLVIA D.
On paper milage was 161 miles lower then on odometer and i ended up payer overage fees as well as the gas level being off other then that it was goodMATTIEU ROGER C.
Le client n'a pas laissé de commentaire.LARRY FREDERICK S.
Manager and staff go above and beyond to help customers.CODY LEE G.
Le client n'a pas laissé de commentaire.KENNY GERARD B.
Le client n'a pas laissé de commentaire.Dwayne R.
Le client n'a pas laissé de commentaire.MARC JOSEPH P.
I rented a 10â€ truck a month ago and was only charged 11 $. I rented one yesterday and was charged 52 $for a van. Ripping people off now. It had a full tank and under the kms I first said. Extremely upset and tried using your email service and they kept saying the same non sense that meant the same thing I was talking about. Next I need to move stuff i have to go with someone else as this was unfair. Last time I booked it under my hubby's name this time it was under mine.MELISSA JOY W.
Charged me gas when the gas was above what I received when I rented it. Don't be so foolish when gas is expensiveCHRISTOPHER LEE C.
Le client n'a pas laissé de commentaire.DENIS A.
Help the first one betterPete W.
Le client n'a pas laissé de commentaire.JEAN-MARC L.
Vehicle had not been cleaned after prior rental. Found empty coke bottle behind seat and windshield was very dirty.BRIAN PETER L.
Le client n'a pas laissé de commentaire.Jeffrey Ross H. | Expérience générale
The staff here were awesome in accommodating my changes in pick up dates, and extra days needed. Nothing was too much trouble. Also, helped us save money!Mark John V.
My trailer that i had book a week prior was almost half a day late when I went there for pickup, was not impressed ,but they help me out with a good discount, then all was goodGary C.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.COLIN GLEN S.
Le client n'a pas laissé de commentaire.David C. | Expérience générale
There is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!CAROLINE B. | Expérience générale
The truck had not been swept out before we received it .Not a big deal but was unexpected.THEORA ANNE F.
Le client n'a pas laissé de commentaire.BRITCAN C.
Every thing was good!!!MARK MURRAY A.
Everything at the location was great. The customer service was top notch. Trying to order the vehicle on the phone was a challenge, the person I dealt with made things quite frustrating. Still, I got the vehicle, so all's good...but it shouldn't be that difficult.DERRICK CURTIS S.
Le client n'a pas laissé de commentaire.DEBORAH Y C. | Expérience générale
The truck was at a quarter tank when I picked it up, and had to gas quite early in the day. This is not a deal breaker by any means, but would be nice to have at least a half tank so a bit more â€œmovingâ€ can get done prior to refilling. Apart from that, great location and service. I will continue to rent u-haul for many more years to come.VINCENT JOSEPH L.
Le client n'a pas laissé de commentaire.NICHOLAS ABEL G.
Was charged 10,00 $ for fuel even though it wasn't even a full tick below the half line, and I just put 25 $in the tank, and the guy who gave me the truck said â€œas long as it's around half you're fineâ€. Just trying to rip people off.Kristen Brooke S.
Everything with u-haul was great. However, I used the link to pay for help with movers, paid ahead for 2 helpers for 3 hours. Two days prior, they called to say they had an emergency (sick mom) and would not be able to come and to hire someone else. I could not find anyone on such short notice and we were actually ok moving wise. But now I am trying to get my money back as they did not provide the service. I called ricks moving and left a message, no answerâ€¦ it just sucks that I have to chase for my money back. Not uhauls fault but the refund should have been done automatically.CHRISTOPHER TERR B.
Le client n'a pas laissé de commentaire.MARCEL DONALD P.
I was very disappointed with the processes surrounding reserving a truck. This had nothing to do with the location and everything to do with corporate process. I knew I was moving a month ago. I booked a 26' van on Sept 29 for 8am. I expected to have a van on that date, at that time. I had to check a box acknowledging so.eone would contact me closer to the date and the location may change for pickup. Fine, there are multiple locations in my area. However, I asked 2 weeks prior to the date if it was confirmed, I was told, don't worry they will call soon. I asked a week prior and was told so.eone would call a few days before, I asked at 1630 the day before and was told, someone will call by 6 pm. Well, when someone called at 1945 the night before my move and told me I couldn't have a truck until 1800 after I booked for 800. I was livid. And all anyone would tell me is "there is no guarantee" seriously? I did my part. I booked Well in advance, I am not impressed with this. I booked the day off work to move. The manager, Corey was able to get me a truck at 1100, but only because I would not except 1800. This is a ridiculous policy and need sto be addressed.KELLY PATRICIA R.
Le client n'a pas laissé de commentaire.JOS JEAN CLAUDE C.
All the staff are knowledgeable and helpful. The manager is amazing! Fortement recommandé!MONICA MARGARET C. | Premières impressions
They are very helpful. Just ask and they will help.Shahram S.
Easy breezyâ£ï¸PAULINE GISELE G.
Le client n'a pas laissé de commentaire.CODY LEE R.
The worcet experience ever, first truck i rented, trailer lights were not working, even though they new that i have a trailer to be towed, it was night and the trailer was with no lights, in darkness drove to there location, took me all night for just few kilometres with my 3 kidds in the truck, and no one was there to help, next day truck delivered, forgot my personal things in the truck and i was all the time with the kidds in the parking lot hard not to see us, waiting for the other truck which was supposed to be available at 12:30 pm, we received it at 4:45 pm and of course lights werew not working when i got to MontrÃ©al, the uhaul worker was surprised of the condition of the gear rented. With difficulties i got home. Just horrible experience, i believe it's a shame on Uhaul to have such a dealerABDELRAHMAN H.
Fast and efficient service for pickup and return of vehicle. Very clean inside the office area with lots of room to socially distance from other customers.KIMBERLY ERICA Y.
Le client n'a pas laissé de commentaire.SUSAN KATHERINE K.
The two gentlemen that work there took very good care of me. Awesome customer service !EDWARD JOHN W.
Le client n'a pas laissé de commentaire.Francois C.
Le client n'a pas laissé de commentaire.ROGER BLAYNE M.
Le client n'a pas laissé de commentaire.wilf R.
I would give the personnel 10 stars if I could. Extremely helpful, relaxed and accommodating after my long trek. Thanks from my entire family!Daniel M.
I Can't say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km's and needing to store it. Thanks to all the great staff *thumbs up!!Daniel M. | Premières impressions
I was a little disappointed in the truck,it had cigerette butts in the ash tray,garbage behind the seats,the tail light on the car dollies fell out,I have pictures if you want to see,the strap on the dollie was very difficult to use,the service was excellentKATHY ELAINE F.
You have a severe problem with US/Canada relations when dealing with moneyDENNIS B.
Nothing!! Great service! Young man very helpful!Marie Anne H.
When I got in the system was down, I'm not sure if the manager didn't communicate to staff that they already charged but I was double charged, had to go in to fix it, I'm pretty positive I still got overcharged by atleast 10$ I tried to explain to the worker what happened and even showed him the two different charges and I wasn't even refunded for a full charge. I'm immno compromised and the workers weren't wearing their masks. It was a horrendous experience.DANIELLE ELIZABE F.
The truck was clean but it had a bad vibration, also they had not given me the appliance dolly so had to go back the next day to get it and they had none so had to go to a different location to get one, although they did remove the charges for it, it was a huge inconvenience and it did not work properly, but all staff was friendly thank you for that.Carl F.
Le client n'a pas laissé de commentaire.JOSEPH LEO MICHE C. | Expérience générale
i was a bit confused by someone who claimed to be an employee when i returned my vehicle after hours. he wasn't wearing any indicating he worked for uhaul so i got suspicious and ended up locking the truck before completing my online checkin. i wasn't able to take pictures of the interior for example. if he is an employee then i recommend providing him with a hat of jacket that indicates he works for uhaul. if he's not then maybe warn customers that there is no uhaul employees on the premises after hours.BRADLEY L B.
i was charged for fuel after i dropped vehicle off.i had to go in and tell them they misread fuel gauge.i was right and i was reimbursed but it was i haf to drive bacl in and i live half hour away.trucl fuel gauge should have been chevked when i turned in truck and it would have been verfied then.when you add charges after customer leaves it can upset themexpecially when uhaul made a mistakeBruce K L.
My locker was far from the door. And the reservation date was wrong.SHAWN CLIFFORD R B. | Premières impressions
Le client n'a pas laissé de commentaire.CAROLE L.
Le client n'a pas laissé de commentaire.Curtis I M.
Web site a little hard to navigate, but manageableArt B.
Keep up the good customer service and friendly service ðŸ‘GERALD R.
Le client n'a pas laissé de commentaire.M L ANDREA L.
The staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.Lindsay Fawn H. | Premières impressions
I was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Excellent service à la clientèle. Very friendlySCOTT GUILLES M. | Premières impressions
Great service. Never had any problems renting from UHaul but this latest transaction was the easiest to date.Frederick Charle M.
Le client n'a pas laissé de commentaire.CECIL AUGUSTINE M.
No improvements needed absolutely fabulous experience walked in the like up went super quick the music was great grabbed the truck did what I had to do returning it was a breeze and even cost less than expected 5 stars ðŸ‘ŒðŸ‘ŒðŸ‘ŒðŸ‘ŒJAMES TAYLOR L.
I had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I'm really not happy. The storage was great minus the mice. Nicolle firstname.lastname@example.org 506-380-3913Nicolle T. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Claudette D. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
The person who helped me provided best service I EVER had with u haul . The trailer I rented had a Radial tire on with Bias Ply which concerned me, air pressures not even between 4 tires , dispite this worked great.Glenn David G.
I had to rent a truck because my truck was broken on the highway, the truck they gave me had not working lights for the trailer, couldn't drive, it was night, with three children in the truck, no one was able to help, when i could drive to the location, after 5 hours of waiting on the phone and three hores of driving to get to the location with extreme danger and risk to have the lights fixed, no one was there, it was almost morning, i lost the time to get to the mechanic to get help with my stranded on the highway truck , next day they told me to come take the other truck at 2;30 pm, so we parked the broken lights truck and we forgot some personal stuff in the truck, after 15 minutes i remembered the things, i asked the cleaning guys, they said they didn't see anything and the truck was already dispatched, surprisingly i was with my children 10 feet from them all the time and my kidds were in the parking lot visible to anyone. Past 5 pm i could take the other truck, i got to Montreal, the U-Haul worker was checking out the trailer and the truck, and i noticed that the hooks of the safety chains were dangerously in a very bad shape. After all what happened, i was surprised that they changed me for the first truck which I was only trying to get it to their location almost all the time that was rented. It was the worst experience I ever had in my life, i talked to my lawyer about what happened, unfortunately this shouldn't have happened, it was undescribable experience.ABDELRAHMAN H.
Le client n'a pas laissé de commentaire.Kelly C. | Expérience générale
Le client n'a pas laissé de commentaire.NEIL WAYNE H.
Le client n'a pas laissé de commentaire.JAMES ARTHUR M.
Never had a bad experience yet the trucks always allow us to do exactly what we need to do. Drop off super easyJEFFREY ARNOLD G.
Le client n'a pas laissé de commentaire.BLAINE ROGER L.
Brakes on unit were soft. I kept getting past over by other customers that jumped ahead of me. I rented a 26' truck the previous week from Main st Moncton that cost me 64 $however this location for a 15' cost me over 120 $. And I only added 16km at 0,89 cents a km, the math does not add up. Both trucks went to the same location. I was not very happy. I use Uhaul a lot but I may change to Penske or Ryder for future trucks.SHAWN DONALD L.
Incredible staff, thank youMICHEL G D.
Dropped off after hours so the mobile phone app worked great.LEE CHRISTOPHER C.
Le client n'a pas laissé de commentaire.Jeremy L. | Expérience générale
Le client n'a pas laissé de commentaire.Matteo M. | Online Move In
Everything was terrific. Thank youjanice c. | Expérience générale
Le client n'a pas laissé de commentaire.James V. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey Ross H. | Premières impressions
24h access would be very convenient in general. Even more so for people moving.Gabriel P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.Luc L. | Expérience générale
Le client n'a pas laissé de commentaire.Ivans A. | Expérience générale
Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.ROGER K R. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin M. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin M. | Expérience générale
Would have preferred 24h access to be the default to allow for late night move.Gabriel P. | Premières impressions
I payed for the month of September in advance and didn't get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren't enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.Mikayla C. | Expérience générale
The service was great and nonissues.CHRIS SYDNEY C. | Premières impressions
They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.Veronique B. | Premières impressions
My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.Hannah L. | Premières impressions
The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.GARY S H S. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELE C. | Premières impressions
I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.DENIS R. | Premières impressions
Le client n'a pas laissé de commentaire.Ivans A. | Premières impressions
The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don't arrive expecting what they booked and have to leave with nothing.Shirley S. | Premières impressions
Clean and dry storage facility, well-protected and easy to accessDavid J. | Premières impressions
Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!MICHAEL G F. | Premières impressions
Quality staff and servicesGrant F. | Premières impressions
Professional and friendly staff. Very helpful and I am very pleased .myah s. | Premières impressions
Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.Ed S. | Premières impressions
Always friendly, answers all questionsWILLIAM RICHARD D. | Premières impressions
Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.devon b. | Premières impressions
Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.Wayne J. | Premières impressions
Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!A JR S. | Premières impressions
The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.Nancy V. | Premières impressions
Le client n'a pas laissé de commentaire.Emmah P. | Premières impressions
Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.Mary Ann P. | Premières impressions
The lady who helped me by phone was excellent and the staff at the location were amazing!!!nathalie d. | Premières impressions
Le client n'a pas laissé de commentaire.Oleksandr R. | Premières impressions
I was very impressed with the service we received as soon as we walked in the doors.Betsy B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!