Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

13 423 évaluations

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service à la clientèle

TROY E. 
Évaluation :
1

everyone in that building had the worst attitude, what makes you think im going to recommend/ use the business again when me and the people i were with were very uncomfortable and overall disgusted with the faculty you have hired.

Cali B. 
Évaluation :
3

Good and bad staff mixed. A bad staff kept my key and never return to the system and told me I am all set. I will receive an email. but I didn't. when I was so busy with the moving I have to worry about returning the truck was not done (over 24 hours) and I have to be there 3 times to finally find a good staff who help to find the bad staff and get the key submitted and then do all bad staff's jobs to clear out the case, it was really really stressful ... U haul shall do somthing retrain your bad staff...or get them out off jobs if they don't perform..

Fow-Sen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARRIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARROW P. 
Évaluation :
5

The manager Kyle and the staff were incredibly friendly and accommodating! When the truck I was supposed to rent was not returned in time, Kyle helped to resolve issue ASAP and helped me to leave with a new truck right away. Couldn't be more thankful for Kyle and his whole team!

Tyler P. 
Évaluation :
1

The truck was great, the reason that made me give a 1 star is because of the customer service that was really bad, I was attended by Kyle, he was really rude towards me, when I asked questions he acted like I was supposed to know everything, it was my first time there I never dealt with any type of rentals, of course I need to ask questions, most of the time he didn't pay attention to what he was doing and kept talking to his colleagues, the only thing that would make me go back is if I have no other option. If he had time to talk to his colleagues about things not related to work then he would have time to answer to my questions.

Claudio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana R. 
Évaluation :
1

waited in line for an hour not very good

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian S. 
Évaluation :
1

The whole storage facility is infested with mice. Some of my belongings got damaged. The rodent problem is alarming

YESENIA A.  |  Expérience générale 
Évaluation :
4

Other wise rat infestation and bad odor through out the facility as tho a dead animal. I don't oilfield recommend to a family/friend.

DIANA G.  |  Expérience générale 
Évaluation :
2

The equipment/truck was fine and the people there were fine. The location and storage unit I found to be poorly kept. there was also a miscommunication about after hours access and i was left stranded without a place to store my things overnight.

Gabrielle C. 
Évaluation :
3

Have more than one person checking ppl in and out. Shouldn't have to wait so long in such a long line. Bad way to start the day.

Scott N. 
Évaluation :
3

The first employee told me I was all set to just leave , he'd process my return later. No tanks- I will start taking my own pictures while I wait. He decided he would complete the return now too. When asked about returning a day early and receiving a credit back he said NO it is a final rate-no credits. I offered to return on Monday because I paid until then. He said NO the transaction is already complete and that is not an option either. He handed me to the boss who agreed No credit for an early return. Too bad uhaul chooses to take advantage of customers who have been loyal to using their services.

Donna R. 
Évaluation :
1

Do not overcharge for a one day rental

Darryl L. 
Évaluation :
3

When I walked up to the desk I was told just leave the key in the truck I went out did that and went back inline waiting for final check out document , not knowing it was going to be emailed . That should have been said the the first time I got to the desk .

Rose M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jhon M. 
Évaluation :
3

Faster customer service/check-out experience.

Brent P. 
Évaluation :
3

Side mirrors were broken Rude staff at the frontdesk making the experience very unpleasant

Kwon Soo K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Boris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahlet M. 
Évaluation :
2

Check-in process was WAY too slow. Waited over 45 min in line despite pre-reserving my vehicle and submitting all license / emergency contact / etc. information. Facility should have more check-in staff and/or a "fast lane" for people who have already submitted their documents. The staff was friendly and helpful though, they were just overwhelmed. Vehicle was also in very rough shape.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
4

The customer parking spaces needs to be extended more . I'm handicapped but there's only one handicap parking spot. I had to park down the street and walk to the office. Would be nice to have another handicapped spot

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria T. 
Évaluation :
5

The Truck I was giving was had many issues from engine light turning on while I was on the highway. Steering wheel not being aligned. Outside the truck severely scratch, dent and major rust.

Carlos F. 
Évaluation :
5

closing fee of $20 charge to me even though u haul employee was there at location and directed me to put key in box...not good..he could have waived fee.

williams B. 
Évaluation :
2

Filled the tank with at least $50 more than recieved. $150 in gas and still charged for mileage. Amusez-vous!

Jacob K. 
Évaluation :
5

improving your box containers. They seem a bit weak.

Jimmy M. 
Évaluation :
5

Rien

ARRIN B. 
Évaluation :
4

Even though the U-Box has a latch and lock on one side, other side of the latch can easily be opened with a screw driver there-by compromising security. This was pointed out by the movers which caused some anxiety that while the u-boxes are in storage that the content could be compromised. I'd highly suggest sufficient measures are taken that the uboxes cannot be tampered easily.

Suresh V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianka P. 
Évaluation :
5

I had to buy a lock even though a lock was on the truck. Safety issue. The dangling lock on the chain. Hit me in the head a few times

Darryl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
1

Reception and cashier are bad for customer services! The app for pictures on drivers license fails to take a picture and she sad to me the my driver was fake!! Bad bad bad bad bad people for customer services.

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Staff was very attentive and made picking up the vehicle quick.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elena I. 
Évaluation :
3

I'm assuming customer service isn't a priority for this location. I'm not expecting people to be overly friendly but a smiling face and a nice greeting goes a long way. People behind the counter weren't very friendly. Also, I booked a one-way rental and I specified a drop off location. To be told I couldn't drop off the equipment at the location I had asked for was a surprise. UHaul should make it clear that the place you want to drop off your equipment may not take it. Very confusing

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siyang X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurent-Philippe G. 
Évaluation :
1

I took the van at 3/8 in gas tank, and return at 3/4 cuz i couldnt stop to fill it up and got charge $84 for gas. That was a rip off. Would not rent from this location again.....

Arianny P. 
Évaluation :
2

Trailer was in good condition. I was charged "after hours service fee" of $20. When I called about it, both reps said it's because I didn't use the app to check back in. I was told at the U-Haul location to just leave it return lane. No one told me I had to check it in to avoid a fee. The reps said I agreed to the contract, and terms and condition. No contract/terms and conditions was ever presented to me, therefore I never signed anything. The reps said my agreement to the contract is implied. THERE IS NO SUCH THING AS A IMPLIED AGREEMENT THAT'S WHY THERE SUCH THING AS A CONTRACT AND IT WAS NEVER PRESENTED TO ME! All this nearly doubled the cost of my rental.

DAVID L. 
Évaluation :
1

Took over 1 hour to check in due to lines even thought complete check in done online. The van had much exterior damage that was unmarked that took many photographs to document.

David A. 
Évaluation :
1

I had reserved containers for the Brighton location and was told I had to load instead in Boston just two days prior. This meant my drive went from the 10 minutes I was expecting up to 25 minutes. The service at the 985 Massachusetts Ave. location was also absolutely awful. People were short with me and it seemed like an inconvenience to the staff each time I had to have them open the warehouse door so I could get into my U-Boxes. It would take 15 minutes sometimes while I waited on the street. No one informed me that the warehouse, where I was loading my U-Boxes had shorter hours than the rest of the location so one of my trips was completely in vain. When I asked those in the store up front where the warehouse folks were and if they could assist they looked at me like that was a completely unreasonable request. Moving is already stressful and I did everything I could in advance to ensure this would be as smooth as possible. It felt like U-Haul, particularly this location, was doing everything it could to make it more difficult for me to accomplish my move.

David B. 
Évaluation :
5

In and out pickup. Easy return. Final bill was what I thought it would be. Survived Boston traffic! No damage or accidents!

David B. 
Évaluation :
1

They LIED about fuel tank level and charged me $69 extra (on top of the $16 I already put in it before returning the truck. Such a scam

Jake S. 
Évaluation :
5

Very impressive,with the fast and friendly service.

Patricia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell Max R. 
Évaluation :
4

Please install hooks in the bathroom to hang up coats, etc. So we do not have to place outer clothing on the floor. Merci.

Rich G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marcelo V. 
Évaluation :
1

I waited more than 50 minutes to have my van and they considered it into my time!!

Nathaly Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Was ok

Devon J. 
Évaluation :
4

Truck was not immediately checked in, still receiving calls to confirm truck return the day after I had already dropped the truck off.

Megan R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brooke F. 
Évaluation :
3

Very long line inside for pick up, delayed our moving start time over an hour. Either need more staff, or more managed reservations time for that location. It seemed like 20+ people were told they can pick up at 7am, all arriving and waiting in a long line frustrated.

Brooke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Excelente servicio. Muy agradecido con su apoyo.

gabriel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anura P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISHA R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK C.  |  Premières impressions 
Évaluation :
5

With all the stress of moving it was nice to have UHaul come threw with flying colors. AAAAA+++++ ALL THE WAY.

JOSE H. 
Évaluation :
5

Amazing service! Above and beyond

sara isabel G. 
Évaluation :
5

The equipment smelled like smoke, which is not the fault of the staff. The staff were great and accompanying. The after hour drop off was full but I parked in the back and there were no issues that I found.

Annie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vikas W. 
Évaluation :
5

For the first time (rented here 3 times in past few months), the line took almost 1 hour to check out. When you expect high volume, you should add customer service people at the register desks.

Timothy F. 
Évaluation :
3

Pickup location for one way rental was way too far to travel. One day out I was told that I had to travel 70 miles to pick up my trailer. After 45 minutes on the phone they were able to give me a location 20 miles away even though I had numerous haul locations much closer.

Matthew P. 
Évaluation :
1

My reservation to pick up a UHAUL was at 9:30AM. I waited in line for 1,5 hours because there were about 20 people in line. I didn't get to the front of the register till 11AM. I think you should reimburse the next customer for their whole trip next time this happens.

Thanh Hoa B. 
Évaluation :
5

there was to long of a line just to have two people behind the counter need more people of front

Michael B. 
Évaluation :
3

Show the customer the contract when they are checking out to confirm all the items. I was charged for a few items which I did not need or receive and am now stuck trying to resolve this via customer support. Will be interesting to see how that goes.

Sanjay M. 
Évaluation :
1

There was a lock on the back of my uhaul and I was not given the word code for it. I could not reach the location I rented from on the phone or by chat. After 30 minutes on hold I was advised by a corporate rep to return the uhaul.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elvis M. 
Évaluation :
1

I waited for over an hour in line even though I had made a reservation and filled out the pre-check in online. The van was good when I got it but upon returning it a few minutes late I was charged for a full second day with insurance and had to call UHaul to get the charges reversed.

Laura Catherine O. 
Évaluation :
1

I had to wait in line for an hour to pick up my vehicle due to poor staffing or slow work speeds. I also reserved a van online, put in all the information to “speed up the process” yet had to provide all the same things over again. On top of that, I explicitly did not ask for the $20 insurance coverage when I booked online yet I was charged with it at the shop, effectively taking $20 from me. This, coupled with the slowest u-haul process I've ever experienced, would not make me want to go there again.

Eric J. 
Évaluation :
5

The service is excellent. I believe the movers you choose is the make or break it of this service (in my opinion). I chose the full delivery Ubox pickup and drop off service and it was the best decision. The movers dropped off the Ubox on the same day, loaded it with my already packed items and dropped it off at a Ubox center. The movers who picked up my Ubox helped me dis-assemble my bed and exercise bike. I asked them ~2 days in advance and they said yes! My Ubox with other uboxes where shipped to their long distance location. The Ubox arrived almost 2 weeks earlier than I expected. I did not need to pay for extra storage. My Ubox was picked up from my long distance location by the movers and brought into my apartment on the agreed date. Make sure to get your personal padlock for the Ubox. Also remember to keep the key to this padlock in a safe place (you remember and easily have access to) because you will need to open your Ubox. Depending on the state you reside in, you may or may not need a parking permit for the Ubox (during the time of loading). If you live in an apartment complex and there is a parking dock, you may not need it. Ubox will let you know if you need a parking permit. The Ubox is big! It can comfortably hold the items that make up a one bedroom (and even a 2 bedroom apartment). All my items came in tact. I packed my things in a duffle and packing extra large light weight duffle bags you can get on Amazon: https://www.amazon.com/gp/aw/d/B09Q1XNBB4?psc=1&ref=ppx_pop_mob_b_asin_title This helped to conserve space.

Loretta A. 
Évaluation :
4

Can't believe that I had to rent a truck when I only needed a van to move a box spring and mattress! Bank cards aren't enough no matter how much money in the bank ?

CRAIG C. 
Évaluation :
5

Thank you for great customer service

Javan T. 
Évaluation :
4

Wait time for the pick up was a little longer than I expected

MARK G. 
Évaluation :
1

Person waiting on me was very rude. Your business is so short of employees that they are very overworked and then take their stress out on innocent customers. Hire more employees!!

Gloria S. 
Évaluation :
2

Hire more employees! Your employees are so overworked because the stores are understaffed. And please train these employees regarding Uboxes. It was a nightmare, trying to get answers to my questions. It seems that ONLY your store managers know how to access information regarding Uboxes. I was given misinformation many times. Hire more employees so UHaul gets back it's good reputation!

Gloria S. 
Évaluation :
2

Staff seemed reluctant to acknowledge me when I arrived. Tired to add items to Ubox during regular business hours and was told that I xouldn't be helped because it was too close to closing.

Luke N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Algirdas V. 
Évaluation :
3

We arrived without a reservation. After asking for a box van, a woman in the lot (not the one who helped us at the counter), said rudely, "it isn't going to happen. We'll have to go to another town to get one." We immediate went on line because we saw many trucks in the lot and got a truck that was in the lot. She was lazy and would have had us driving all over when we clearly did not need to. The woman who helped us at the counter was helpful and courteous.

Mark K. 
Évaluation :
1

Got ripped off for $81. Brought the truck back at 5:30 pm, 90 minutes from closing, and they waited 14 hours to check out the truck. They added 10 miles we didn't go and had us using an extra 1/8 tank of gas we didn't use, all for about $81 in fake charges. It's my fault for not taking a pic to prove this but who expects to be ripped off? I'm a long time regular customer, giving Uhaul thousands of dollars every year for over a decade, so getting ripped off really pisses me off. Someone is crooked at this location. Best to avoid it.

Russell L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry G. 
Évaluation :
3

The truck was dirty and at less than an 1/8th of gas. It was fine, it just would have been nice if it was more thoroughly looked over first.

Maria L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachaya L. 
Évaluation :
5

Everything was easy and smooth. Thank you.

Mohamed U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn C. 
Évaluation :
3

Although I made a reservation for 1pm, I received the car at 2:15. I reached the location at 12:30 but had to wait for almost 2 hours to get the van.

Pratik P. 
Évaluation :
4

Long line to check in was the only negative.

Caroline E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

However, my credit card was charged $70,85 and the final receipt is for $53. This dampens the experience.

Jose S. 
Évaluation :
4

The cost was not explained correctly and I feel over charged. Also there is not proper response for taking the vehicle.

Gokul Narain N. 
Évaluation :
5

I like the professionalism and knowledge Well done

ABDELKADER A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

daychel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLIFORT C.  |  Expérience générale 
Évaluation :
5

Exxxxxxcellent customer service at this location. I will definitely refer to friends n family. My overall experience renting a van, then a truck n my storage space was perfect.

Patricia S.  |  Expérience générale 
Évaluation :
5

As friendly and efficient an experience as anyone can hope for on this planet. Outstanding !

Aron K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Premières impressions 
Évaluation :
3

Sad the storage unit $ $104 was not after making a reservation for one ended up but my step in the unit that cost $139 a month which is unfair

BENJAMIN K.  |  Premières impressions 
Évaluation :
5

Love the staff super helpful and efficient

james p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L.  |  Expérience générale 
Évaluation :
2

My customer service representative that booked my storage unit wasn't helpful at all!! He never offered to scan my license until after 40 minutes of me telling him I couldn't take a picture of my license with my phone. He didn't offer me a card key to get in facility which I didn't know I needed. He rudely took on another customer while he wasn't finished with me and me not knowing what else to do besides tell him to please finish with me first because I was not done yet and had been there for a very long time without help.

jose m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERBIN C.  |  Premières impressions 
Évaluation :
5

Thank you Nicole!!!

trae p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sy S.  |  Expérience générale 
Évaluation :
3

Only complaint I have was the price changing every 3 months

Rayshaun C.  |  Expérience générale 
Évaluation :
3

Did not receive working hours until We were at the storage facility. A truck load of storage and less than 1 hour to unload and store

DENISE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Summyyah J.  |  Expérience générale 
Évaluation :
4

The storage was great. My locker was in a perfect location. The tall gentleman who spoke little to no English / Maybe Dominican was the ABSOLUTE BEST AND KINDEST SOUL . He was always super friendly and kind. He would always come by my storage unit and say hello. The lines inside made it unbearable to rely on. The garage door to get to the unit was a nightmare and always being blocked by actual UHAUL trucks made no sense . The Staff at front desk did not seem appreciated by upper management, as their motivation to be friendly wavered and depended on who was working. From my own experience in their position they need support and to be treated better because it show that they are clearly not. The turn over seems low but their energy seems even lower which implies a level on distain for their employer. That someone isn't listening to them not appreciating their efforts in showing up. The pandemic has changed our work culture and perhaps because UHaul is doing well they maybe getting greedy and forgetting to support their staff because it shows.

Rebecca W.  |  Expérience générale 
Évaluation :
5

IAM VERY PLEASED WITH UHAUL, also with a rental car.

MATILDO M.  |  Premières impressions 
Évaluation :
5

U-Haul Rocks!

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly A.  |  Premières impressions 
Évaluation :
5

Nice

Mark J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E.  |  Premières impressions 
Évaluation :
5

I still have my storage facility, not moving yet, maybe in the future, but not for now. Thanks for have my belongings in this location. have a good day

NOEIMI M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M.  |  Premières impressions 
Évaluation :
5

Just a nice staff they know what they are doing. Oh you had all the supplies I needed. Oh and my brother Kevin said he met the owner and he is a cool dude.

diana q.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emerson j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathelina C.  |  Premières impressions 
Évaluation :
1

Set up my unit, was told they would change the lock in about a week to a circle lock and they would put the key in the managers office. Came back to get my things out a month or so later and they had lost the key. Some of the staff was very nice, but the assistant manager was not. He kicked us out for asking if we could break the block or if there was anything we could do.

Chaney M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTOINE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH P.  |  Expérience générale 
Évaluation :
5

Bianca Baez is very knowledgeable, U haul is fortunate to have her as an employee.

Claribel S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Curtis S.  |  Expérience générale 
Évaluation :
1

So they people that work there were not helpful like 6 employees were just laying around literally all over the store. On their phones. They all stared as I walked in no one wanted to help me. One young woman reluctantly got up and gave me the card needed. At that point she sat back down and finished her phone conversation. Once I found the unit I had no idea there were stairs to use I then walked back over. She said it's stairs in there asked one of the other associates to assist and they completely ignored me. I personally don't take the time to do these type of surveys but the customer service aspect was HORRENDOUS to say the least

Erica J.  |  Online Move In 
Évaluation :
5

Thanks for storage services

Othuman N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICKI F.  |  Premières impressions 
Évaluation :
1

Horrible customer service

Jamina S.  |  Expérience générale 
Évaluation :
3

When I went in to empty my storage I noticed that the pipes have been leaking on to my stuff and more than five items had been damaged with mold. Yet I paid for the extra amount for cleaning expenses. So I'm not that happy . Their was no top to my storage so all the pipes could leak in.

aramarie c.  |  Expérience générale 
Évaluation :
4

The unit was great. Very secure and dry, no water, moisture or rodent damage to anything in there despite it being in there for 1,5 years untouched. Had some very valuable art in there and zero issues. Access is easy, lots of carts and space. Rented a truck there as well, had some hickups with the pick up but the truck was clean and very well maintained, drop off in Canada very easy and no extra charges.

Haydee C.  |  Expérience générale 
Évaluation :
5

The storage unit facility on Mass. Ave in Boston was great. So clean and well lighted. Private enclosed garage for unloading. Lots of carry carts for moving stuff to and from your vehicle to your unit. Staff worked fast to get us checked in and helped us drop off our rental trailer. Was a positive experience. .

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnathan N.  |  Expérience générale 
Évaluation :
1

The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.

Egan B.  |  Expérience générale 
Évaluation :
5

Thanks very much there’s workers was very helpful people

mireille G.  |  Expérience générale 
Évaluation :
4

When I need an upgrade it was done with no wait.

Kimberly D.  |  Premières impressions 
Évaluation :
2

I was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.

CLAUDIO N.  |  Expérience générale 
Évaluation :
5

I will be using them again Thank you

ANNETTE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The women at the front desk were all very friendly and accommodating!

Ebonee T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC L.  |  Expérience générale 
Évaluation :
5

I've had to use your facility twice in the past 15 years and have been fully satisfied Thank You

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Expérience générale 
Évaluation :
4

It was an overall pleasant experience. I'm grateful. Thank you kindly! :)

Tamarsha W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee w.  |  Premières impressions 
Évaluation :
5

Great time. Fun. Great energy.

CLAUDIO N.  |  Premières impressions 
Évaluation :
5

The young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin

ANNETTE G.  |  Premières impressions 
Évaluation :
3

Issues with locks and communication with staff. Don't change locks without communicating clearly to me that a new lock will be there when I arrive and my old key will not work. However, staff was often every helpful and understanding.

Samantha L.  |  Expérience générale 
Évaluation :
5

I've been there for a long time I have no complaints good job

DAVID F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Iesha W.  |  Expérience générale 
Évaluation :
4

The only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !

Carmen M.  |  Premières impressions 
Évaluation :
1

The rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear

lisa d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce A.  |  Premières impressions 
Évaluation :
4

The manager was extremely helpful in arranging a second unit for us when needed during move in. I do with the facility's hours were a bit later, as it can be tough to get off work, go get my car, and then get to the U-haul facility to move stuff out before 7pm.

Kyle G.  |  Expérience générale 
Évaluation :
2

I won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.

lucretia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette T.  |  Expérience générale 
Évaluation :
4

In general this location is a great place to safely and securely store your items.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
1

Waited in line for an hour only to receive the news that the key put on my storage unit by uhaul was lost and could not be cut because only one person had the ability to do so. Had to extend a rental car and had no access to any of my furniture and college supplies. Terrible experience and would not recommend. Issue was "resolved" after uhaul credited the amount of the bribery we had to pay a worker to cut the lock on the unit back to me.

Elizabeth D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katarnut T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eugenia G.  |  Expérience générale 
Évaluation :
2

The number of times I had to clean off rat drops from around my unit was unacceptable. The top floor isn't climate controlled as advertised, and I will never use that part of the facility again

onat u.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEI Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raye M.  |  Premières impressions 
Évaluation :
1

First of all, it is not clear where to check in for storage facilities. We were yelled at by several employees when we drove onto the uhaul Lot. We asked for assistance on where to park and where to go and no one would help. We circled the block a couple times and after parking on the street, found our way back to the office, right where we had been told we couldn't park! We had a confirmed reservation for a storage unit, but we were told they were all sold out and our reservation meant nothing. What a joke. Horrible experience! Unprofessional rude staff. We read the Yelp reviews and added our poor rating to the dozens of other. We should have read them ahead of time

greg l.  |  Premières impressions 
Évaluation :
1

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  Premières impressions 
Évaluation :
3

Well the representative for customer service was helpful on phone Not in store. I will not bring my service there anymore.

Anna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN F.  |  Expérience générale 
Évaluation :
2

The staffs are rude, took so long to check in because I was supposed to wait for one guy to bring me to my storage. ended up the rude girl in the register brought me there.

Bianca N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schaida C.  |  Premières impressions 
Évaluation :
3

Too long to get someone to answer the phone.

Nabil H.  |  Premières impressions 
Évaluation :
3

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOONHO L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle s.  |  Premières impressions 
Évaluation :
1

Really poor customer service. The two girls were friendly and nice but the gentleman was rude and wasn't helpful. May be I am Asian with brown skin. That's what he made me feel like. When I went to ask something about the rental, he wanted me to go back to end of line and wait 30 minutes. The storage I got is really small even though I wanted a storage to fit one bedroom room apartment.

RAJARATNA R.  |  Premières impressions 
Évaluation :
1

I didn't know I had to pay for mice in my storage unit

GLENDORA B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
1

I was charged for a month that my things weren’t in storage for

Demarria L.  |  Expérience générale 
Évaluation :
5

DJ went above and beyond. If you have an employee recognition, he definitely should receive it. He was kind and efficient. He walked us to our storage unit, explained where we should unload, and helped out when another customer was unpleasant to us. He handled the issue completely professionally and apologized for the inconvenience. Thank you DJ for your assistance o. July 31st.

Margaret C.  |  Premières impressions 
Évaluation :
5

Manager was really helpful in getting us another small unit when we needed extra storage space.

Kyle G.  |  Premières impressions 
Évaluation :
1

I didn't like the way manger handle the situation. We gave him proof that we have a month free: to reimburse the money back to the account. He just walked around and keep saying I'll get to it, and said ooh we don't have unit for free here. We spoke to customer service and they did say we can get our refund, they even asked us to speak to the manager there. It turns out it's the same manager giving us hard time. The young lady was not helpful. I stay there literally for an hour waiting for the manager to get back to me. He still didn't get to it. So this is my last time coming to this U-Haul place. I'll take my business somewhere else. The young lady also keep repeating that I should go to Brockton where I picked up the truck to have them given me a unit in Brockton not there unit.

Anna M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel L.  |  Expérience générale 
Évaluation :
2

Need better staff

Sharon M.  |  Premières impressions 
Évaluation :
5

Convenient and clean. Staff was always eager to help. Merci

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Markeya W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan C.  |  Expérience générale 
Évaluation :
3

Storing my stuff was easy but the process to get a Storage room took way too long. The staff were extremely impatient rude and Unaccommodating.

Divya B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris c.  |  Premières impressions 
Évaluation :
3

My overall experience was good until the apparent mouse infestation. Everything was covered with mouse droppings, and I basically threw everything away. I was very surprised by that, because it was otherwise fine. It makes it hard to say yes to recommendation. But I probably would with a word of caution.

CECELIA Y.  |  Expérience générale 
Évaluation :