Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

13 297 évaluations

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

20 ft truck I reserved was not available at pickup. I was told they over booked and had to settle for a 15 ft truck. Which led to more increase in mileage charges due to the several more trips during my move. This is overall not good when one makes a reservation in advance. I should be reimbursed.

Nicholas Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
4

I request a dolly in my order and was not given one for my truck.also, when I received the uhaul the gas almost empty. I put half a tank in (about $75) I also just got charged an amount I am confused by! So while the folks there are lovely and helpful, im just confused by the other parts that have occurred.

Rhea B. 
Évaluation :
2

The light switch on the panel of that truck had fallen out of the dashboard even though the lights were working there were no emergency flashers and the truck was not clean

LOUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINH P. 
Évaluation :
2

Offered very little help and info on return of truck… tried to return unused zUHaul boxes and they said they couldn't take them back.. DC office site said we could .. people were not very nice..

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor F. 
Évaluation :
5

Overall a good experience, the staff were super friendly, no line I walked in and got a key and went and drove off, under 5 minutes. The return process was a little more convoluted, the entrance to the parking lot is really poorly signed so I had to circle the block twice, and then the return lane was just full of abandoned vans with no staff around so I eventually went and self returned online and parked it back where I got it from. For first time renters I would recommend improving the return signage, but beyond that it was a great experience and the staff were super friendly despite me lack of experience. I realized I left something in my van about 10 minutes after drop off and they let me run back and grab it which was a lifesaver.

Edward O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
4

Hire more people in the morning. Long line

Roberto B. 
Évaluation :
3

Customer service was slow. What's the point of booking online when you have to wait in line when you get there and answer all the same questions that you did online. It was pointless and a waist of time on either end. Also, as the staff was nice, they were too busy talking to each other about the music they were playing and getting off of work than hurrying the line.

Shemeka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruby H. 
Évaluation :
5

Very good

SHARIF A. 
Évaluation :
1

Reserved at one location. Went to pickup and it was closed and no one in customer service would help me. Ended up going to another location to wait 20 mins in line to start a new reservation. Went to drop off and was given an attitude. Second time dealing with this and won't be renting again!

Amarildes A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxwell Y. 
Évaluation :
1

Staff members I dealt with (both women) were extremely rude/aggressive. The men dealing with the trucks were great.

Emily S. 
Évaluation :
5

Nothing did very well

sarah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise V. 
Évaluation :
5

Inside of vehicle was spotless. Windshield was caked with grime and wipers were in bad shape.

evan L. 
Évaluation :
5

The staff is always friendly and professional, especially the manager.

DARLENE M. 
Évaluation :
5

I am so pleased. This was the best experience ever. Thank you guys very very much.

DIANE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
1

The truck was not ready at the requested time and the location was not well maintained (glass on the ground, not inviting, dirty, etc.)

Grant Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro F. 
Évaluation :
2

The passenger side seatbelt didnt work at all.

Mark M. 
Évaluation :
3

We were disappointed that the truck only had 1/4tank of gas when we picked it up and were scheduled for a one way trip to NJ. Past rentals have always had a full tank of gas.

John D. 
Évaluation :
2

Overall uhaul process was an inconvenience and hard to get a hold of anyone for customer support. And once we got a hold of costumer support they could not help us and rather advise us to go back to the location we picked up the uhaul.

Anthony T. 
Évaluation :
3

Staff was mediocre. First u haul needed repairs. Swapped us into a good one. About an hour wait.

Christopher E. 
Évaluation :
3

It was frustrating that I had made online reservations and the drop-off location was still listed wrong. I was thankful for all the help that the individual who contacted me from the wrong drop off location gave me in getting the right drop off location figured out.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Genesis P. 
Évaluation :
3

No comment

MARILYN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anildo M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lena T. 
Évaluation :
1

My location pickup was changed 3 times to the final address above. It was in the absolute worst and dangerous location in Boston. I didn't want to go back for the drop off until the unfriendly representative on the phone informed me I would be charged double. I waited nearly 30 minutes in line to get the rental and then the gentleman didn't properly hook up the trailer to the car. The lights didn't work because he didn't know how to hook it up properly. It wasn't until a supervisor came over and he hooked it up properly. Very unhappy with the customer service and location. As for the trailer, it worked perfectly for our move.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney D. 
Évaluation :
1

The uhalel had rented it kept shutting off on my 3 times. I called for help it put me on hold. I brought uhale back to same location. I explained situation to manger or supervisor he tell me nothing he can for me. The company put same truck back on the road and rent it out too some one, same problem l had. The company didn't check out truck make it was okay.. This uhale truck was unsafe and dangerous…..

Robin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

assata J. 
Évaluation :
2

Not a very trustworthy place. Not helpful

Garrett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZAR F. 
Évaluation :
1

It took and hour to get my rental because this location was so disorganized and chaotic. They ran out of the truck I reserved and gave me a van which made moving more difficult.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior A. 
Évaluation :
1

My reservation was for 4 hours from 10am to 2pm. There was a long line when I got there at 9:45am and I didn't actually get my rental until 11am. There seemed to be a lot of employees just standing around. Also, when asked about extending my rental and extra hour due to not being able to get it until 11am, I was told I would be charged. While the staff was friendly, the entire operation was inefficient at best.

Danica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ursel H. 
Évaluation :
1

I left HandyPlac by Accident due to distraction .at the Return of Truck Very long Truck line & very Long Line. people....I The Manager and Staff showed Absolutely No Concern. He basically told me that the HandyPlac was not important.and his Staff probably threw it in the Trash! Also Then it felt like he pretended to call the Customer Matthew who Rented after me..The reason I don't believe him is because he kept laughing and saying it isn't a Joke. Also he walk away from me , to talk in private.It sounded as though he knew the person. There was zero Customer Service Consideration. Please call me, Because I need that Property. H Israel

HANNAH BAHT I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOLITA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaojose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica O. 
Évaluation :
5

Not thin you guys are great

BLADIMIL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erikson R. 
Évaluation :
3

desk person seemed upset that they were busy.

Thomas T. 
Évaluation :
5

Aucun

Larry F. 
Évaluation :
5

Everything went well there were no hitches. Everyone was professional.

WALTER M. 
Évaluation :
5

The van I have received wasn't clean in the cargo area. Do to the large item left in the cargo area I wasn't able to pick up all of my furniture. Plus the large item left in the back kept shifting around .and it ended up damaging my furniture.

Alen Z. 
Évaluation :
5

Communication between office and outside employers because they didn't give me the contract when I went to bring back they took to long to resolve gaz problem because I took picture of gaz they have more gaz on the system but they fixed all good the rest but it's ok thanks

ANGELO T. 
Évaluation :
1

I never rent again with you too spensy and the equipment are terrible.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

Bien

CRISTOBAL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

I reserved a 10' box truck. Staff hardly found my reservation, and said 10 footer unavailable. Had to take a van and make two trips at larger expense.

PERKUNS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZAR F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

felix P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
5

The rent is too expensive for a student.

Kae-Yang H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ella M. 
Évaluation :
4

I put no insurance on my reservation. Arrive to location, rep asked if I want to add insurance. I said "no" and he nodded. Few minutes later we get to total balance and it's $50 more than quoted when I made reservation online. I ask why there is a difference and he said because of insurance. I repeated that I didn't want it and he corrected to remove insurance. Situation seemed shady like he was trying to pull one over.

Trevor O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIR L. 
Évaluation :
5

great

LYSANDRO R. 
Évaluation :
4

Parking is a bit confusing unless you have been there before. more signage might help. Staff was Great!

WIlliam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milca N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Ellen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSEL K. 
Évaluation :
3

You could make sure your vehicle has and oil change. And give a receipt and final payment at the end of contract. Also have ur outside workers not be s rude. And explain to customers before pick the personal vehicles are not allowed on property.

Marjorie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Driver Callie great help keep her and more people like her on your team .

Michael T. 
Évaluation :
3

In a location far from public transportation

saajdah A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abderrahmane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
4

More knowledge on the pos system for customers when they have questions.

VASHTI M. 
Évaluation :
5

Best Haul experience I've ever had. Rented vehicles throughout the United States. Very friendly and helpful staff. Will recommend to everyone i know, keep up the great work. THANK YOU.

Christopher J. 
Évaluation :
1

Better customer service

EFRAIN F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

daychel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

There is a guy there about 5'3”, (short) about 35 years old, 140 pounds, little mustache, black curled hair, black skin. That seats on the left side when one goes in to the serving area. That guy shouldn't work there. He doesn't have people skills. He is a detriment to the company.

Rafael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yajaira P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLIFORT C.  |  Expérience générale 
Évaluation :
5

Exxxxxxcellent customer service at this location. I will definitely refer to friends n family. My overall experience renting a van, then a truck n my storage space was perfect.

Patricia S.  |  Expérience générale 
Évaluation :
5

As friendly and efficient an experience as anyone can hope for on this planet. Outstanding !

Aron K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria F.  |  Premières impressions 
Évaluation :
3

Sad the storage unit $ $104 was not after making a reservation for one ended up but my step in the unit that cost $139 a month which is unfair

BENJAMIN K.  |  Premières impressions 
Évaluation :
5

Love the staff super helpful and efficient

james p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott L.  |  Expérience générale 
Évaluation :
2

My customer service representative that booked my storage unit wasn't helpful at all!! He never offered to scan my license until after 40 minutes of me telling him I couldn't take a picture of my license with my phone. He didn't offer me a card key to get in facility which I didn't know I needed. He rudely took on another customer while he wasn't finished with me and me not knowing what else to do besides tell him to please finish with me first because I was not done yet and had been there for a very long time without help.

jose m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERBIN C.  |  Premières impressions 
Évaluation :
5

Thank you Nicole!!!

trae p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sy S.  |  Expérience générale 
Évaluation :
3

Only complaint I have was the price changing every 3 months

Rayshaun C.  |  Expérience générale 
Évaluation :
3

Did not receive working hours until We were at the storage facility. A truck load of storage and less than 1 hour to unload and store

DENISE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Summyyah J.  |  Expérience générale 
Évaluation :
4

The storage was great. My locker was in a perfect location. The tall gentleman who spoke little to no English / Maybe Dominican was the ABSOLUTE BEST AND KINDEST SOUL . He was always super friendly and kind. He would always come by my storage unit and say hello. The lines inside made it unbearable to rely on. The garage door to get to the unit was a nightmare and always being blocked by actual UHAUL trucks made no sense . The Staff at front desk did not seem appreciated by upper management, as their motivation to be friendly wavered and depended on who was working. From my own experience in their position they need support and to be treated better because it show that they are clearly not. The turn over seems low but their energy seems even lower which implies a level on distain for their employer. That someone isn't listening to them not appreciating their efforts in showing up. The pandemic has changed our work culture and perhaps because UHaul is doing well they maybe getting greedy and forgetting to support their staff because it shows.

Rebecca W.  |  Expérience générale 
Évaluation :
5

IAM VERY PLEASED WITH UHAUL, also with a rental car.

MATILDO M.  |  Premières impressions 
Évaluation :
5

U-Haul Rocks!

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly A.  |  Premières impressions 
Évaluation :
5

Nice

Mark J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE E.  |  Premières impressions 
Évaluation :
5

I still have my storage facility, not moving yet, maybe in the future, but not for now. Thanks for have my belongings in this location. have a good day

NOEIMI M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M.  |  Premières impressions 
Évaluation :
5

Just a nice staff they know what they are doing. Oh you had all the supplies I needed. Oh and my brother Kevin said he met the owner and he is a cool dude.

diana q.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emerson j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathelina C.  |  Premières impressions 
Évaluation :
1

Set up my unit, was told they would change the lock in about a week to a circle lock and they would put the key in the managers office. Came back to get my things out a month or so later and they had lost the key. Some of the staff was very nice, but the assistant manager was not. He kicked us out for asking if we could break the block or if there was anything we could do.

Chaney M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTOINE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH P.  |  Expérience générale 
Évaluation :
5

Bianca Baez is very knowledgeable, U haul is fortunate to have her as an employee.

Claribel S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Curtis S.  |  Expérience générale 
Évaluation :
1

So they people that work there were not helpful like 6 employees were just laying around literally all over the store. On their phones. They all stared as I walked in no one wanted to help me. One young woman reluctantly got up and gave me the card needed. At that point she sat back down and finished her phone conversation. Once I found the unit I had no idea there were stairs to use I then walked back over. She said it's stairs in there asked one of the other associates to assist and they completely ignored me. I personally don't take the time to do these type of surveys but the customer service aspect was HORRENDOUS to say the least

Erica J.  |  Online Move In 
Évaluation :
5

Thanks for storage services

Othuman N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICKI F.  |  Premières impressions 
Évaluation :
1

Horrible customer service

Jamina S.  |  Expérience générale 
Évaluation :
3

When I went in to empty my storage I noticed that the pipes have been leaking on to my stuff and more than five items had been damaged with mold. Yet I paid for the extra amount for cleaning expenses. So I'm not that happy . Their was no top to my storage so all the pipes could leak in.

aramarie c.  |  Expérience générale 
Évaluation :
4

The unit was great. Very secure and dry, no water, moisture or rodent damage to anything in there despite it being in there for 1,5 years untouched. Had some very valuable art in there and zero issues. Access is easy, lots of carts and space. Rented a truck there as well, had some hickups with the pick up but the truck was clean and very well maintained, drop off in Canada very easy and no extra charges.

Haydee C.  |  Expérience générale 
Évaluation :
5

The storage unit facility on Mass. Ave in Boston was great. So clean and well lighted. Private enclosed garage for unloading. Lots of carry carts for moving stuff to and from your vehicle to your unit. Staff worked fast to get us checked in and helped us drop off our rental trailer. Was a positive experience. .

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnathan N.  |  Expérience générale 
Évaluation :
1

The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.

Egan B.  |  Expérience générale 
Évaluation :
5

Thanks very much there’s workers was very helpful people

mireille G.  |  Expérience générale 
Évaluation :
4

When I need an upgrade it was done with no wait.

Kimberly D.  |  Premières impressions 
Évaluation :
2

I was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.

CLAUDIO N.  |  Expérience générale 
Évaluation :
5

I will be using them again Thank you

ANNETTE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The women at the front desk were all very friendly and accommodating!

Ebonee T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC L.  |  Expérience générale 
Évaluation :
5

I've had to use your facility twice in the past 15 years and have been fully satisfied Thank You

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Expérience générale 
Évaluation :
4

It was an overall pleasant experience. I'm grateful. Thank you kindly! :)

Tamarsha W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee w.  |  Premières impressions 
Évaluation :
5

Great time. Fun. Great energy.

CLAUDIO N.  |  Premières impressions 
Évaluation :
5

The young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin

ANNETTE G.  |  Premières impressions 
Évaluation :
3

Issues with locks and communication with staff. Don't change locks without communicating clearly to me that a new lock will be there when I arrive and my old key will not work. However, staff was often every helpful and understanding.

Samantha L.  |  Expérience générale 
Évaluation :
5

I've been there for a long time I have no complaints good job

DAVID F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Iesha W.  |  Expérience générale 
Évaluation :
4

The only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !

Carmen M.  |  Premières impressions 
Évaluation :
1

The rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear

lisa d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce A.  |  Premières impressions 
Évaluation :
4

The manager was extremely helpful in arranging a second unit for us when needed during move in. I do with the facility's hours were a bit later, as it can be tough to get off work, go get my car, and then get to the U-haul facility to move stuff out before 7pm.

Kyle G.  |  Expérience générale 
Évaluation :
2

I won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.

lucretia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette T.  |  Expérience générale 
Évaluation :
4

In general this location is a great place to safely and securely store your items.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
1

Waited in line for an hour only to receive the news that the key put on my storage unit by uhaul was lost and could not be cut because only one person had the ability to do so. Had to extend a rental car and had no access to any of my furniture and college supplies. Terrible experience and would not recommend. Issue was "resolved" after uhaul credited the amount of the bribery we had to pay a worker to cut the lock on the unit back to me.

Elizabeth D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katarnut T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eugenia G.  |  Expérience générale 
Évaluation :
2

The number of times I had to clean off rat drops from around my unit was unacceptable. The top floor isn't climate controlled as advertised, and I will never use that part of the facility again

onat u.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEI Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raye M.  |  Premières impressions 
Évaluation :
1

First of all, it is not clear where to check in for storage facilities. We were yelled at by several employees when we drove onto the uhaul Lot. We asked for assistance on where to park and where to go and no one would help. We circled the block a couple times and after parking on the street, found our way back to the office, right where we had been told we couldn't park! We had a confirmed reservation for a storage unit, but we were told they were all sold out and our reservation meant nothing. What a joke. Horrible experience! Unprofessional rude staff. We read the Yelp reviews and added our poor rating to the dozens of other. We should have read them ahead of time

greg l.  |  Premières impressions 
Évaluation :
1

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  Premières impressions 
Évaluation :
3

Well the representative for customer service was helpful on phone Not in store. I will not bring my service there anymore.

Anna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN F.  |  Expérience générale 
Évaluation :
2

The staffs are rude, took so long to check in because I was supposed to wait for one guy to bring me to my storage. ended up the rude girl in the register brought me there.

Bianca N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schaida C.  |  Premières impressions 
Évaluation :
3

Too long to get someone to answer the phone.

Nabil H.  |  Premières impressions 
Évaluation :
3

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOONHO L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle s.  |  Premières impressions 
Évaluation :
1

Really poor customer service. The two girls were friendly and nice but the gentleman was rude and wasn't helpful. May be I am Asian with brown skin. That's what he made me feel like. When I went to ask something about the rental, he wanted me to go back to end of line and wait 30 minutes. The storage I got is really small even though I wanted a storage to fit one bedroom room apartment.

RAJARATNA R.  |  Premières impressions 
Évaluation :
1

I didn't know I had to pay for mice in my storage unit

GLENDORA B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
1

I was charged for a month that my things weren’t in storage for

Demarria L.  |  Expérience générale 
Évaluation :
5

DJ went above and beyond. If you have an employee recognition, he definitely should receive it. He was kind and efficient. He walked us to our storage unit, explained where we should unload, and helped out when another customer was unpleasant to us. He handled the issue completely professionally and apologized for the inconvenience. Thank you DJ for your assistance o. July 31st.

Margaret C.  |  Premières impressions 
Évaluation :
5

Manager was really helpful in getting us another small unit when we needed extra storage space.

Kyle G.  |  Premières impressions 
Évaluation :
1

I didn't like the way manger handle the situation. We gave him proof that we have a month free: to reimburse the money back to the account. He just walked around and keep saying I'll get to it, and said ooh we don't have unit for free here. We spoke to customer service and they did say we can get our refund, they even asked us to speak to the manager there. It turns out it's the same manager giving us hard time. The young lady was not helpful. I stay there literally for an hour waiting for the manager to get back to me. He still didn't get to it. So this is my last time coming to this U-Haul place. I'll take my business somewhere else. The young lady also keep repeating that I should go to Brockton where I picked up the truck to have them given me a unit in Brockton not there unit.

Anna M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel L.  |  Expérience générale 
Évaluation :
2

Need better staff

Sharon M.  |  Premières impressions 
Évaluation :
5

Convenient and clean. Staff was always eager to help. Merci

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Markeya W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan C.  |  Expérience générale 
Évaluation :
3

Storing my stuff was easy but the process to get a Storage room took way too long. The staff were extremely impatient rude and Unaccommodating.

Divya B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris c.  |  Premières impressions 
Évaluation :
3

My overall experience was good until the apparent mouse infestation. Everything was covered with mouse droppings, and I basically threw everything away. I was very surprised by that, because it was otherwise fine. It makes it hard to say yes to recommendation. But I probably would with a word of caution.

CECELIA Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L.  |  Expérience générale 
Évaluation :
1

Mice poop and yellow stains on my clothes.

Latonya A.  |  Expérience générale 
Évaluation :
5

The staff there is so friendly helpful and Bianca is a very helpful and amazing person Latisha

Latisha G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aaron M.  |  Premières impressions 
Évaluation :
4

Staff was extremely helpful! Really appreciated all the help and the space. The door being broken did make unloading difficult but overall good experience!

Kayla P.  |  Premières impressions 
Évaluation :
1

We canceled the contract to get refund

Stephen D.  |  Premières impressions 
Évaluation :
5

Even though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!

ANGELA Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas H.  |  Premières impressions 
Évaluation :
1

The unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.

Mary P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas R.  |  Expérience générale 
Évaluation :
5

Great people and service

WALTER W.  |  Expérience générale 
Évaluation :
1

I rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed

Regina A.  |  Premières impressions 
Évaluation :
4

The front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.

Danielle K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY H.  |  Expérience générale 
Évaluation :
1

Staff was rude, bad attitude, not friendly, and definitely would not recommend this location to anyone.

Devina A.  |  Expérience générale 
Évaluation :
5

Staff was very helpful!! Especially the young man, who helped remove the security lock. He also gave me a hand moving something…truly doing above n beyond!! Thanks again

Addis W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

drew r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIE S.  |  Premières impressions 
Évaluation :
2

Not well informed and often rude.

nisrine k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

becky h.  |  Premières impressions 
Évaluation :
1

The staff was very rude, cursed a couple times and accused me of wasting her time.

Rosa A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edgar w.  |  Premières impressions 
Évaluation :
2

Was never given an access card and when I was given one it didn't work. Climate controlled area is extremely hot and there are flies everywhere. The entire time I was unloading my truck there were sketchy people entering and exiting without swiping their card. I still don;t have my access card.

Shikhar J.  |  Premières impressions 
Évaluation :
2

There were two dead mice, one of which was in a bag of winter clothes, the other on the floor. I left behind a couple of bags of sneakers because I'm terrified of mice and didn't want to find anymore in the unit..

ROBIN P.  |  Expérience générale 
Évaluation :
2

Not a hit on the store direct, nearly as much as Uhual as a coorperation. there seems to be a repetetive issue with coorperate not communicating with any of the store branches when you call them. And when i say this, I mean they book things with 0 % contact to make sure the store has whatever it is your looking for. This strings deeper than one interaction with them, My company uses them all the time, and we have ultimately decided to never use them again because of the lack of communication between branches. If I had to guess, Id say out of 20 times we use uhaul, about 9 of those times goes negative in some way shape or form, mostly due to communication.. If you just have a personal move though, they should be fine

Kyle R.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LILLIAN K.  |  Premières impressions 
Évaluation :
5

This place and staff is amazing. I only have one question about switching strange units

April S.  |  Premières impressions 
Évaluation :
1

The employees at the UHaul at Mass Ave in Boston were incredibly rude, disrespectful and made me feel unsafe. Yelling at me saying they did not have a unit for me, even after showing my confirmation email, was unsettling. I asked for a refund and will never return to that uhaul location again.

Donna F.  |  Expérience générale 
Évaluation :
2

The staff were rude and did not know what was going on. Although explaining many times that I had a free month of storage they still charged me for my unit. The facilities also did not feel safe. We were also not informed that we had to exit the "24 hr" facility by 7pm. We ended up getting locked into the facility which took 20 min to get someone to let us out.

Marcus L.  |  Premières impressions 
Évaluation :
5

Bianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!

Thomas B.  |  Premières impressions 
Évaluation :
2

Staff were extremely rude and stupid

Divya B.  |  Premières impressions 
Évaluation :
5

The staff was phenomenal with everything. They place was crazy but everyone was polite and courteous and helpful. Cannot say enough about how good they all were.

WALTER W.  |  Premières impressions 
Évaluation :
1

Y'all have a bad customer service. Whenever people tries to call y'all never pick up the phone, and make people waiting on line for hours. Last time I went there the lady gave atitude, she has no potential for work.

Anilsa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addis W.  |  Online Move In 
Évaluation :
2

This facility always has homeless people hanging out. They wait for the bathroom even with the card access reader required. The stay in the office make you feel like you are not there. You wait in line forever. When you approach the counter you are not greeted.,the last time I was there, when an employee freed up at the counter, I walked over and stared at her while she was doing something. The day I cleared out my unit I waited in line for a long time and left because the wait was so long. I left and called and was in the queue for over 25 minutes! Overall, the experience there over the past seven years has been negative. I dreaded going there.

DENNIS T.  |  Expérience générale 
Évaluation :
5

Excelente 👌

cinthia d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noam K.  |  Online Move In 
Évaluation :
2

Our service with Jasmine was excellent. She was friendly, knowledgeable, and very helpful to us. However, after I came back a few hours after checking in to store some boxes there was an awful smell coming from a storage until down the hall from me. I believe it was #3501. There were fruit flies everywhere and the gentleman I saw opening that storage until was carry dirty empty bottles which the cause of the fruit flies. He was also yelling. I noticed the later hours inside the storage until is not safe. There's a lot of random people inside the storage unload area that were not unloading. I felt unsafe when I was there. Frankly I'm disappointed and will be taking my stuff out in the next week. Best, Loc

Loc T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isabella P.  |  Premières impressions 
Évaluation :
5

I didnt leave i got a bigger storage

jody m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Q.  |  Expérience générale 
Évaluation :
3

The Massachusetts ave location never answers the phone. They say a 20 minute wait and I have sat on the phone for longer than that and still never received the help I needed.

Niquel F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL P.  |  Expérience générale 
Évaluation :
5

There was a ceiling leak outside of our unit , C1092, making a puddle of water outside of our unit. I would really like this to be taken care of quickly, so no water gets into our storage unit! Thanks)

Elizabeth S.  |  Online Move In 
Évaluation :
4

Expensive

Enright M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL M.  |  Expérience générale 
Évaluation :
1

The customer service was very bad. If u don't have a good customer service u don't have no business.

marie t.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bianca N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammara B.  |  Expérience générale 
Évaluation :
5

You can't improve on perfection.

freda w.  |  Premières impressions 
Évaluation :
5

Nothing out of the ordinary very modest and prompt service. Can't complain

patrick b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron A.  |  Premières impressions 
Évaluation :
3

Hi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.

Mark Y.  |  Premières impressions 
Évaluation :
4

Need to change prices on some of the storage

Ronald L.  |  Premières impressions 
Évaluation :
5

Thank you so much for helping me with this storage unit. You all have always been polite and going extra miles and I truely appreciate your help. I will be back again next time for my moving and storage needs.

NICOLE M.  |  Expérience générale 
Évaluation :
5

I enjoy my experience at UHAUL in particular the access card available to me to enter the premises where my property was stored.

WARREN H.  |  Expérience générale 
Évaluation :
2

Homeless people sleeping in the storage units. Terrible place no parking to get into storage units. Just the worst.

Celeste D.  |  Premières impressions 
Évaluation :
3

The hours really got to me, but other than that it’s a 5/5 experience.

Harish V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J.  |  Expérience générale 
Évaluation :
5

It fit our needs when we needed it!

Diane W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonita g.  |  Expérience générale 
Évaluation :
2

Had two speakers stolen after leaving them unattended (my fault) for 5 min. The manager states that the vid camera wasn't working and that there weren't any people/cars around and didn't see anything. This statement leads me to believe he didn't bother checking the video, because the place was super crowded (mass exodus from Boston), lots of people and cars were in and out while we were there. He didn't bother to check. (It was too busy for him to check right after it happened - too many people at the counter. He wasn't able to check the video when I asked him about it right after it happened. They were SLAMMED with people trying to store there stuff and get out of Boston (Covid). So when I followed up with pictures of the exact location the speakers weee stolen, etc. he said there was no one around that day and the cameras didn't show anyone.) Leaving the cameras out at the corner right by my storage unit when they fell off the cart wa MY FAULT. Just wish I would have received more help from the manager.

ALYSON R.  |  Expérience générale 
Évaluation :
1

Human capital for this branch needs a revision.

Hong T.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and polite. The information was explain with confidence. They made you feel welcome.

Carnell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL G.  |  Premières impressions 
Évaluation :
5

Had no problems

Gwendolyn C.  |  Expérience générale 
Évaluation :
3

The place wasn’t bad but I had rust on my lamps and there was rat droppings on my things.

Princess C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D.  |  Premières impressions 
Évaluation :
5

storage facility is very clran and secure and the staff is very friendly and helpful.

MARTHA A.  |  Premières impressions 
Évaluation :
4

I would have given and excellent score, but I was locked out 3 times (last night at 9pm during my move out) even though I had 24 hour access which I paid for. **But I would definitely give an excellent score for the staff who were always friendly and helpful.**

David C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mella j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Expérience générale 
Évaluation :
5

the auto-move out thing is great. I thought I'd have to do more paperwork after emptying the storage space, but you guys ended the contract automatically. AWESOME!!!

Jessica D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eladio b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
5

thank you!

Zachary S.  |  Expérience générale 
Évaluation :
3

While my storage unit was well secured and the staff was super helpful, when I emptied out my unit I found that mice had been living in it. I found mice fecal matter all around and on/in my stuff, and several of my books were damaged because mice got into my boxes and chewed on them. I did not have any food in my storage unit. I thought U-Haul and future customers may want to know this.

Kendall C.  |  Expérience générale 
Évaluation :
3

Interactions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.

Lindsey N.  |  Premières impressions 
Évaluation :
2

I received multiple notices for late payments, despite my banks statements telling me otherwise and multiple phone calls to U-Haul. The statements I got were in accurate, and credited me with over $624 000 in payments, which unfortunately was not true.

PAUL H.  |  Expérience générale 
Évaluation :
5

Overall everything was excellent. There was minor concern over the homeless hanging out in there all day. Some of the storage bins have clothes in them that need a severe washing. I would still rate my overall satisfaction at a ten.

jack g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sebastian V.  |  Expérience générale 
Évaluation :
3

I didn’t appreciate how you went up on the price after the 1st month ..That’s the real reason Why I got my things n left..U could of told me that the price was going up..😞

john r.  |  Expérience générale 
Évaluation :
5

The Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !

Jo-Ann N.  |  Premières impressions 
Évaluation :
5

Could you guys sell your U haul clothing I like the Art

Geraldo R.  |  Expérience générale 
Évaluation :
1

To be fair, the office was overcrowded so the employees were overwhelmed. That said, I was given completely unclear directions. I was told that I would not be able to access my locker past 5pm, while the web and subsequent emails have all claimed 24 hour access as a feature of the storage. Being forced out at 5pm meant I was unable to complete my unload and friends and loved ones who had offered to help me were badly inconvenienced. Thank you for considering this feedback, and all the best.

Robert W.  |  Premières impressions 
Évaluation :
5

Staff was amazing. I was keeping my things for a little over a month in the storage facility and there was an issue with billing me for two months, and the staff settled everything and was incredibly helpful.

Harrison H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kamisha b.  |  Premières impressions 
Évaluation :
5

Thank you. U Haul for your great experience 😊 you guys are very outstanding👍👍.

michelle r.  |  Expérience générale 
Évaluation :
5

the staff was very friendly and helpful

Brad S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie H.  |  Premières impressions 
Évaluation :
1

Many homeless people lived out of the units. I was accosted whenever I entered the facility. The staff didn't seem to really care

Ryan S.  |  Expérience générale 
Évaluation :
2

Blatantly unfriendly staff. Unreasonable check in processes.

Iordanis Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timothy h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter m.  |  Expérience générale 
Évaluation :
1

Your system was down. The customer service person behind the desk (young man with a beard) took forever to register us. The young lady working next to him served 2 or 3 groups of customers in the time it took him to serve us. We waited 25-30 minutes to check out a rental van and register for a storage space. The attendant did not speak clearly and proceeded to eat his breakfast in front of us while we patiently waited for him to finish. Then after waiting that long, he hand wrote some scribbled info on a half sheet of paper, tore it off and handed it to use so we could be on our way. Not once did he apologize for the lengthy delay or thank us for our business. My experience with previous rentals at other locations has been fine. This was incredibly poor. I have a future rental booked at this location already that I am thinking of canceling.

Mark T.  |  Premières impressions 
Évaluation :
1

Horrible customer service. They were very rude and unhelpful. Staff did not care about you. I have used this storage before and after this time I DO NOT RECOMMEND

Victoria P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
1

The staff here is awful and one time an employee was screaming at me to move my car even though it was parked legit. The manager of the facility didn't seem to care what I went to him about the issue, neither did the regional manager. They charged the wrong CC one also and were unable to process a refund and simply put on the right CC, Otherwise the staff here is alway pretty rude and unhelpful.... I'd go out of my way to tell people to avoid this place...

JESSE B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tamara S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance A.  |  Expérience générale 
Évaluation :
2

I've never in my life seen so many mice droppings all over my storage. Disgusting!

Lanadya S.  |  Expérience générale 
Évaluation :
5

She was very nice 💯

Sheila F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Welington M.  |  Expérience générale 
Évaluation :
4

Lighting needed in storage units if possible

ALAN M.  |  Expérience générale 
Évaluation :
1

Horrible and unprofessional staff at this location. Heavy crime and loitering activity.in area.

Denise C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia D.  |  Premières impressions 
Évaluation :
5

Customers Service rep was nice and very knowledgeable. He direction was on point.

Latoya J.  |  Premières impressions 
Évaluation :
5

Matt was very helpful for renting the unit and telling me exactly what I needed. Merci.

Brianna J.  |  Premières impressions 
Évaluation :
5

The saleswoman who helped me was friendly, extremely helpful, knowledgeable, excellent service!!!

Robin L.  |  Premières impressions 
Évaluation :
3

So, this was a convenient option for quick storage. The manager specifically does a great job taking care of lots of people and employees, not all of whom are always in great moods. A few things I would improve include time from intake to checkout (it took a while), and the fact that my storage unit didn't have a full wall up to the ceiling, so an enterprising thief could get in and out without needing to pick a lock.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon g.  |  Expérience générale 
Évaluation :
5

Very friendly and patient. Thank you.

John R.  |  Premières impressions 
Évaluation :
5

Excellent service and great employe

HOWARD E.  |  Expérience générale 
Évaluation :
4

Thanks for your service. One less bill to worry about.

LATOYA C.  |  Expérience générale 
Évaluation :
4

Other U Hauls have a test swipe in the office to see if the card works. That would increase customers convenience and your efficiency. An observant staffer helped me out The elevator is a terror!.

ANNE L.  |  Expérience générale 
Évaluation :
5

The people who work there are very kind and accomidating . I loved the service I was provided. I give a 5 star all day , I feel like my things are safe and i just love the accomidations thank you!!!!!

Christine C.  |  Premières impressions 
Évaluation :
4

The was lots of mouse droppings in the unit..but the unit was clean otherwise

Michaela B.  |  Expérience générale 
Évaluation :
5

Great service, good space and conditions.

Octavio C.  |  Premières impressions 
Évaluation :
5

Excellent operation

FREDERICK C.  |  Expérience générale 
Évaluation :
5

The customer service there was fabulous,,, I highly recommend others to use your services

Natalie H.  |  Premières impressions 
Évaluation :
4

Cost and hidden fees are ridiculous. I will never use these services again and encourage others to do the same.

John A.  |  Expérience générale 
Évaluation :
5

They helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it

Hector V.  |  Premières impressions 
Évaluation :
5

The young lady was very pleasant and helpful

Recey W.  |  Premières impressions 
Évaluation :
5

This review is regarding self storage - facility is clean, doors at dock for truck were out of service on a sunday; overall customer service with Kayla was wonderful - she was super helpful and kind

Sarabeth H.  |  Premières impressions 
Évaluation :
2

I had been renting from UHAUL from Feb. of '18!!!It seems like their was a bias or racial presented from a staff member(Sarkatis)Was even assaulted (police report),which led to Judgemental Eviction!!!

Fitzroy B.  |  Expérience générale 
Évaluation :
2

First day system went down and waited for it to come back while movers on the clock. Next time I was there elevator broke while movers on the clock.

Marlon P.  |  Expérience générale 
Évaluation :
5

Customer service was really great! I was given all the information I needed to know and was given just the right amount of storage space. They made it really easy and flawless. Thank you so much Uhaul

Ana T.  |  Premières impressions 
Évaluation :
5

My move out process went excellently thanks to the help of a lovely team member, Bonita! She helped me conduct everything flawlessly while I was out of state.

Tabitha M.  |  Expérience générale 
Évaluation :
1

Saw rodents in facility. Staff poorly informed about unit availability. Took FOREVER to rent a simple unit. Anyone could get into storage area without swipe card. Confused employees.

Alison L.  |  Expérience générale 
Évaluation :
5

Thank you very much for all your support.

Beverly L.  |  Expérience générale 
Évaluation :
2

Broken elevators - very difficult to move items using the stairs. Unresponsive and unhelpful staff - didn't call the maintenance guy to fix the elevators.

Branimir S.  |  Expérience générale 
Évaluation :
3

I did not appreciate the harassment emails after I moved out of the unit. I followed exact instructions when moving out so I do not understand why I was emailed several times about a late payment.

jasmine t.  |  Expérience générale 
Évaluation :
1

Was rudely disrespected and given a hard time by th supervisors. I took th storage do to a emergency but if needed now i know i need to find a friendier place.

ALEJANDRO C.  |  Expérience générale 
Évaluation :
3

My experience was good. Small rodent problem. Other than that, everything was fine.

CHINA J.  |  Expérience générale 
Évaluation :
3

I do not remember the access hours, but overall service at the Roxbury U-Haul facility is always friendly and professional and efficient.

Deborah C.  |  Expérience générale 
Évaluation :
3

I have send an email in several ocassion to Mr.Luis Cardona in regard the mistake in the rental of the truck..i havent receive no answer..my account has been charge twice for one day rental truck

irma b.  |  Expérience générale 
Évaluation :
2

The staff appeared to be in patient with customers. Key cards did not work properply some items were stolen and a resolution was not offered.

CAROLYN C.  |  Expérience générale 
Évaluation :
4

I am writing a comment because the program will not let me submit a review unless a write a comment. These computer generated surveys are becoming more and more annoying.

Bernard C.  |  Expérience générale 
Évaluation :
3

Because I'm handicap I would have preferred to have had a locker on the floor. Otherwise it's just right for what I need..

Ruth T.  |  Premières impressions 
Évaluation :
3

ad

Sanjeev M.  |  Expérience générale 
Évaluation :
3

Unfortunately, the freight elevators were not functional when we were moving our items from storage.

STEVEN H.  |  Expérience générale 
Évaluation :
1

I had to use an elevator, both were not working, no one came to fix the issue for ~45 min, I had to transport all of my stuff (including carts) down cramped stairwell because of employee negligence.

magnus j.  |  Expérience générale 
Évaluation :
2

Rats got into my stuff and destroyed my mattress pad as well as some of my school books and other things. I ended up throwing a lot of my stuff out. Not great for a college student living on a budget.

Alexis T.  |  Expérience générale 
Évaluation :
2

I came after move in date and my storage unit was not available anymore. I thought that I had it for one month. They charged me double the price to book a new storage unit.

Branimir S.  |  Premières impressions 
Évaluation :
1

I reserved a storage unit and they had the reservation but did not have the unit. I had to get a smaller unit and it could not hold all my stuff so I had to throw some things out. Very frustrated.

Robert D.  |  Premières impressions 
Évaluation :
1

Poor customer service the 1-800 and the office have total different rules the 800 number tells you one thing and then ypu go into the office and its a different story all staff have bad attitudes!!

jose m.  |  Expérience générale 
Évaluation :
4

Thanks!.

Kelvin C.  |  Expérience générale 
Évaluation :
3

Your staff was excellent and very helpful. I'd rate them excellent. My issue is with your key card entry system. The key card consistently failed to work properly even after it was re-programmed.

Bernard C.  |  Premières impressions 
Évaluation :
5

The ladies that were there, were more than helpful their customer service skill should be rated as 5 star. Being a manger at some of the best hotels, and restaurants in the city.

Alver M.  |  Expérience générale 
Évaluation :
5

Really nice staff

Laudys P.  |  Expérience générale 
Évaluation :
5

Service was excellent - my reservation got mixed up and they were able to help me out and put me in a temporary storage unit.

Christina W.  |  Premières impressions 
Évaluation :
5

The young lady was very good explaining in deal tail everything and took time to get what I needed.

terry g.  |  Premières impressions 
Évaluation :
5

Great customer service always!

DENISE P.  |  Premières impressions 
Évaluation :
5

Moved my son from the dorm and that being a stressful time being in a place I didn't really know the area. This process was not stressful. Staff was very helpful. Move in access was very easy.

oneida m.  |  Expérience générale 
Évaluation :
3

6/18 Please fire Juanita R, worst customer experience evr, short tempered, angry and mean, didn't give me all storage unit info 7/18 please promote Shatora B so helpful and nice, also helped on 6/18

Madison M.  |  Expérience générale 
Évaluation :
3

Waiting over a half hour in line and then a half hour at the counter is unacceptable. Accomplished the goal though, but timing was rough for me.

Douglas H.  |  Expérience générale 
Évaluation :
5

Super helpful and supportive of my needs

Jonathan B.  |  Premières impressions 
Évaluation :
5

I can't recall her name, but the woman who helped me saved my life. She is incredible and her willingness to help made a huge difference!!!

David U.  |  Premières impressions 
Évaluation :
5

No comments

Emilio R.  |  Expérience générale 
Évaluation :
5

The only issue i had was trying to locate the representative when i returned her call, she gave me a call to let me know that they received a check from my bank after i moved out and my.

CYNTHIA R.  |  Expérience générale 
Évaluation :
1

Staff and management at the location are horrible. Nobody wants to do their job and they are all very rude.

COLIN H.  |  Expérience générale 
Évaluation :
5

The facility was always clean and safe

Anthony M.  |  Expérience générale 
Évaluation :
5

The Young lady who attended me (in which i forgot her name臘‍♂️) was sweet and very informative towards my vist at uhaul. Thanks again and look forward to doing business again in the near future.

FRANCIS R.  |  Premières impressions 
Évaluation :
5

Jorge was very helpful with the whole process thank you

Margo P.  |  Premières impressions 
Évaluation :
4

Jorge was amazing. We had a lot of questions and he kept show us solutions. Came for boxes and left with a van rental and storage unit!

Daniel B.  |  Premières impressions 
Évaluation :
5

Aucun

GILBERT O.  |  Expérience générale 
Évaluation :
1

The woman who helped me was very nice, but also incompetent and unprofessional. Halfway through, she accidentally deleted all of my information. Her manager could not give us the attention we needed

Brock H.  |  Premières impressions 
Évaluation :
5

The staff was very nice thank you all

Cecelia A.  |  Expérience générale 
Évaluation :
5

Thank you for your service I will recommend friends and family service is great I will come back againj

Stephanie F.  |  Expérience générale 
Évaluation :
2

The Freight elevator knob has been very tight for the past few months; there is almost always-- NO ONE who is around to help; so we need to call the front desk - which is always busy with customers--

CHANDRASE N.  |  Expérience générale 
Évaluation :
1

Did noy let me see space first just assigned anf also I wasn't expecting STAIRS...

Taronna B.  |  Premières impressions 
Évaluation :
5

I found the people they're very helpful and I'm glad I became a customer

Paul R.  |  Premières impressions 
Évaluation :
5

Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

April S.  |  Premières impressions 
Évaluation :
5

I have no problems with U-Haul I think this is an amazing storage place the access to it the cleanliness you in the bathroom to spotless

STEVEN T.  |  Premières impressions 
Évaluation :
1

Mice droppings everywhere. Nasty I took videos I will post on social media disgusting

tanesha s.  |  Expérience générale 
Évaluation :
1

Last night the staff was extremely rude for no reason and they had attitudes. I am happy I closed out my unit. They laughed at my frustrations which angered me. I will use different locations now on.

Lethia E.  |  Expérience générale 
Évaluation :
2

There’s mice and rats in the storage units please tell people who rent your units to not put any food of any kind in the storage units

Monica J.  |  Expérience générale 
Évaluation :
3

Mice and rat problem inside the storage bins,it needs to be addressed.

sheryl w.  |  Expérience générale 
Évaluation :
3

the floors in the storage facility were immaculate, bathroom ceilings not good concerns: looking over my shoulder as I swiped access card having to slam door fast before someone comes in behind me.

Bonita A.  |  Expérience générale 
Évaluation :
2

My storage unit was broken into from the inside. I need a customer with uhaul for about 5 years and nothing like this has ever happened

RICKEY M.  |  Expérience générale 
Évaluation :
2

RATS IN STORAGE UNIT. Health hazard

Vignesh M.  |  Expérience générale 
Évaluation :
4

Aucun

Janice Q.  |  Expérience générale 
Évaluation :
1

Staff was rude and not delightful to interact with

Katherine C.  |  Expérience générale 
Évaluation :
5

Great customer service.i will recommend mass ave u-haul locations it was very easy to rent the truck and the storage space the staff were great and very friendly.keep up the great service

ana v.  |  Expérience générale 
Évaluation :
4

When I would go to my storage to pick something Up i would see people drinking or doing drugs.. other than that everything else was decent. Coustomer service was always on point ! Merci.

RAYMOND C.  |  Expérience générale 
Évaluation :
5

.

Jessica d.  |  Premières impressions 
Évaluation :
5

Sandy was AMAZING. My mover canceled last minute and she found a new mover all over the phone for me.

Olivia D.  |  Expérience générale 
Évaluation :
3

Move out process was easy with plenty of carts for loading up. Unfortunately they do NOT prorate. So, don't plan on getting any money back even if you move out a few days into your month.

Rebecca J.  |  Expérience générale 
Évaluation :
4

I would recommend letting people know about taking a picture of the unit when they are checking out up front. Also if you could walk people to their unit when the first get it to show how to check in

Terry E.  |  Expérience générale 
Évaluation :
1

Staff scream and swear at customers in the parking lot. I asked for a storage unit for a 3 br apt and was given a unit that was much too small and it resulted in me losing some of my furniture and bel

Michael K.  |  Expérience générale 
Évaluation :
5

Perfect experience!

Shawn O.  |  Expérience générale 
Évaluation :
5

merci

Alexis G.  |  Expérience générale 
Évaluation :
5

Thanks

Jenny R.  |  Expérience générale 
Évaluation :
2

Someone attempted to break in my storage unit. The latch on my unit was grinded using a power tool. I reported it and they said they would call me to replace the latch. No call. Next day I moved out.

Jimmy V.  |  Expérience générale 
Évaluation :
3

There were mouse droppings all throughout my storage unit. I moved out shortly after. Also was very frustrated that I paid for a full month on 11/22 and moved out 3 days later and got no refund

Trey S.  |  Expérience générale 
Évaluation :
4

We have been able to unload our belongings from the Ubox and fill up the rented truck easily and inside (a treat when the weather is bad).

Sandrine Q.  |  Expérience générale 
Évaluation :
3

professional

Wayne A.  |  Réservation 
Évaluation :
4

I found the staff here to be very nice and helpful. Service is slow, not their fault, but they are nice to work with.

Robert T.  |  Expérience générale 
Évaluation :
5

Staff is friendly and respectful.

Esther V.  |  Expérience générale 
Évaluation :
4

Some of my boxes have been found with mouse droppings in the bottom of them, and some boxes and bags had chew holes. Other than that, it was a good experience. Reservation desk staff are very polite

Alissa R.  |  Expérience générale 
Évaluation :
1

I was incorrectly charged for my first month of storage, I called multiple times and spoke to both customer service and the storage facility. No one fixed the situation until we went in person to clos

Gabrielle T.  |  Expérience générale 
Évaluation :
5

All was great!

Alexandro G.  |  Expérience générale 
Évaluation :
5

Every one there was very nice and helpful will come again

Cheryl P.  |  Réservation 
Évaluation :
5

Storage manager was very helpful!

Ken K.  |  Expérience générale 
Évaluation :
5

Everyone at the location was super friendly and helpful, helping me attach and detach my U-Box from the rental truck. Many thanks!

David H.  |  Réservation 
Évaluation :
4

Faster wait times.

Chad V.  |  Expérience générale 
Évaluation :
3

Merci

DREWCELL S.  |  Expérience générale 
Évaluation :
5

Everyone was attentive and helpful. A well run and clean facility.

Rosa B.  |  Réservation 
Évaluation :
2

I used the services for storage of a Ubox. My Ubox was lost and was not returned to me for 4 weeks. The staff and management had poor communication about the situation.

Erica A.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. Clean facility.

Barbara B.  |  Expérience générale 
Évaluation :
5

I would recommend others to get a storage unit at the location in South Boston.

Wayne L.  |  Expérience générale 
Évaluation :
1

The black man with the scarf on his head at the front desk was very rude to me when I requested to speak to the manager about my damaged bag and called the police when I insisted and threatened me.

Erica W.  |  Expérience générale 
Évaluation :
5

U Box service is very helpful to my moving.

Xinlong D.  |  Expérience générale 
Évaluation :
1

Regardless of the condition of this facility, the staff made it much worse. The staff was not in a good mood and were treating other clients (along with me) with impatience and rudeness.

georgina m.  |  Expérience générale 
Évaluation :
3

I was double charged for my order on August 30, 2018. I used a pickup truck and uhaul box. I was charged $42,66 and $55,18 for the same pickup truck. I would like this resolved immediately.

Morgan B.  |  Expérience générale 
Évaluation :
5

The staff there at 985 Mass ave are great and very helpful. Shatora, Shakira and Jeanelly are awesome. The Guys handling the trucks are the best.

Jonathan P.  |  Expérience générale 
Évaluation :
5

Staff was excellent and very helpful.

David M.  |  Expérience générale 
Évaluation :
2

I waited 2 hours to get my U-Box while the employees were not communicating with each other and forgot to find my box. It took many reminders from me to the staff before I finally got it.

flavia m.  |  Expérience générale 
Évaluation :
5

Due to high demand, availability was very low but once I found an available truck., everything went smooth. Im very satisfied.

Stacy R.  |  Réservation 
Évaluation :
1

This interaction was terrible, and am very unlikely to give my business to uhaul ever again. I had multiple vans cancelled on me and never received any credit like your company claims.

derek v.  |  Réservation 
Évaluation :
3

After my experience with uhaul, I would never use uhaul again. Very hard to get in touch with, never able to sign my contract due to it being in Spanish, had doubts I would ever see my ubox again

Sarah S.  |  Expérience générale 
Évaluation :
3

Manager would not issue me a refund for 21 unused rental days or issue a credit for future rental. Not great customer service regarding this issue. Otherwise I was satisfied.

jackie m.  |  Expérience générale 
Évaluation :
5

the lines were long, but it was the busy season and the staff kept them moving

Bryan s.  |  Expérience générale 
Évaluation :
5

Thank you the storage place was good

Thelma S.  |  Expérience générale 
Évaluation :
5

I had a wonderful customer services, very professional. Services was fast and pleasant. Wonderful job!

WENDY V.  |  Expérience générale 
Évaluation :
3

Upper level storage bin. The door couldn't open all the way bc there was an obstruction on the ceiling.

Enright M.  |  Réservation 
Évaluation :
1

The information online doesn't match the information they adhere to at the location like the hours or phone numbers. There is a HUGE disconnect as to what the process is for receiving a U-Box.

Lisa J.  |  Expérience générale 
Évaluation :
5

All my stuff was in great condition and the staff were so nice!

Diana D.  |  Expérience générale 
Évaluation :
3

The only thing was I wanted 24 he access and they wouldn't let me..

Debra L.  |  Expérience générale 
Évaluation :
4

Need some air conditioner in the building.

george q.  |  Expérience générale 
Évaluation :
5

I had the best experience with this company on mass ave. The bosses treat me great and went over and beyond to help me with my situation.

Andre M.  |  Expérience générale 
Évaluation :
1

SpokeWithCallCenterReps(HannahDeborahLiz)ConfirmingOverTheMonthThatTruckAndStorageWouldBeAvailableGivenConfirmationNumber.Showed up,NoStorageAvailableAndPadLockStillOnTruckWhenDrivenToMove.HadToGoBack

colin d.  |  Réservation 
Évaluation :
3

The pick up and drop locations were great, My only problem is that I needed to pick up my one-way rental trailer almost an hour away if it was better explained could have picked it up on my up north.

daniel a.  |  Réservation 
Évaluation :
5

Thanks

Chris F.  |  Expérience générale 
Évaluation :
5

Excellent!

Chris F.  |  Expérience générale 
Évaluation :
5

Staff was very nice and helpful!

Kirsten G.  |  Expérience générale 
Évaluation :
5

The crew at the mass Ave Boston u-haul facility are super nice, work very well together, and provide a positive customer experience.

Chris F.  |  Expérience générale 
Évaluation :
1

poor service

Yichen L.  |  Expérience générale 
Évaluation :
1

Terrible, worst experience I've ever had. General Manager is completely incapable. Staff who tried to "help" were clueless. Never coming back.

Matthew L.  |  Expérience générale 
Évaluation :
5

Easy to access, good elevators, always clean

RICKY A.  |  Expérience générale 
Évaluation :
4

Staff very helpful and accommodating

MICHAEL M.  |  Expérience générale 
Évaluation :
4

Terrible neighborhood !!

tom r.  |  Expérience générale 
Évaluation :
5

If I ever need to store anything ,I would come back.

KAREN L.  |  Expérience générale 
Évaluation :
5

No additional comments

Adam C.  |  Expérience générale 
Évaluation :
5

Great service.

Warren S.  |  Expérience générale 
Évaluation :
3

Ridiculous that you won't pro-rate a storage box. $75 to use the box for four days after paying you guys thousands of dollars is ridiculous.

Michelle B.  |  Expérience générale 
Évaluation :
1

My experience was about as poor as it could possibly be. The wrong U-Box was shipped to Nashville, my box was completely lost, I cancelled my entire shipment, got my own contractors & was still billed

Marc H.  |  Expérience générale 
Évaluation :
5

No comment

Jean M.  |  Expérience générale 
Évaluation :
4

I was satisfied with the service I received over the past 4 years. I would definitely recommend this particular U-Haul site to friends.

DIANE S.  |  Expérience générale 
Évaluation :
5

Great staff! Very helpful.

Abigail S.  |  Expérience générale 
Évaluation :
3

It was okay.

VALARIE S.  |  Expérience générale 
Évaluation :
5

I really happy when rent a store from U- Haul

Alex P.  |  Expérience générale 
Évaluation :
3

Everything was definitely clean. But I had a lot of trouble getting my card to work earlier this month, and the people at the Mass Ave location are impossible to reach via phone.

Bernice C.  |  Expérience générale 
Évaluation :
4

Lines can be Extremely Long, but the service was good

Corin L.  |  Expérience générale 
Évaluation :
5

Thanks for your service...at a time when I needed it the most. The price was more reasonable than other storage facilities in the area.

donna a.  |  Expérience générale 
Évaluation :
3

I saw a rat in the basement , and there was oil from a unit that leaked under the wall and onto the floor of my basement unit. In my unit on the second floor, we found a rat's nest under my sofa.

Eric J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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