Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

12 960 évaluations

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

When the box was taken to area in Boston, man from that location called me for credit card to pay. Told him I already paid. He insisted I didn't. Then in Florida, box arrived at different location. Tried calling them and did not answer phone, had to go there. Told me box would be put on trailer that day for mover help to pick up at 7Am. Got call from that location as moving help there and was told no trailers available and not sure when and the pickup time was 12. Not true. Told representative what I was told the day before. She said she would check and call me back. She did not call back but I got a text with pictures of the box so I knew it would be on the way.

Janet J. 
Évaluation :
3

Staff not friendly compared to the other locations and why do they call like if I'm going to steal their vehicles they have my credit card information.

CARMELITA S. 
Évaluation :
1

Been renting since the pandemic started, you guys called us threatening to report both trucks stolen because we did not go exchange it on time. Just unreal

VICTOR R. 
Évaluation :
5

Truck was dirty had sugar all on seat and floor

laron D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

This location is the worst. Always long lines, sketchy people, and poor service.

Henrik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUZ R. 
Évaluation :
1

Truck was falling apart. Had to get it towed due to the right front tire falling off. Terrible customer service experience to get help. The truck was also dirty.

Jessica T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G. 
Évaluation :
5

The storage unit facility on Mass. Ave in Boston was great. So clean and well lighted. Private enclosed garage for unloading. Lots of carry carts for moving stuff to and from your vehicle to your unit. Staff worked fast to get us checked in and helped us drop off our rental trailer. Was a positive experience. .

Michael H.  |  Premières impressions 
Évaluation :
5

The employees for checkout and return were great - friendly and helpful. I rented a trailer, and they had moved it to the front of the parking area for easy hookup BEFORE my arrival time. I didn't have to wait. The checkout was also very quick and the return was easy and fast as well. This might be my new "goto" location for renting uhaul equipment.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnathan N.  |  Expérience générale 
Évaluation :
5

Great job by the on-site team and the website team as I was able to expedite my pickup by doing in online the day before.

William C. 
Évaluation :
5

Great staff.

Kerrick J. 
Évaluation :
5

Deane was very helpful. Great guy.

ASHLEY K. 
Évaluation :
5

Enoc really took care of everything. He was pleasant to work with. When there was an issue that arose regarding unavailability of the size truck I had rented, he went out of his way to make it right. I really appreciate the customer service I received.

Stephanie V. 
Évaluation :
1

POOR CUSTOMER SERVICE, RETURNED MY RENTAL AFTER HOURS AND UNABLE TO COMPLETE THE RETURN AS THE UHAUL PLATFORM SYSTEM COULD NOT LOCATE MY LOCATION FOR THE RETURN. TRIED SEVERAL TIMES ON MULTIPLE DEVICES AND RECORDED MY ATTEMPTS, THE INSIDE/OUTSIDE OF THE VAN AND THE RETURN OF THE KEY TO PROTECT MYSELF. AFTER TRYING FOR 35MINS AND WAITING FOR A REP TO ANSWER FOR 45 MINS I LEFT AS I HAVE A FAMILY TO CARE FOR AS THE SYSTEM WAS NOT WORKING PROPERLY. FOLLOWED THE INSTRUCTIONS FOR IOS AND ENSURED THAT UHAUL WAS ALLOWED TO ACCESS MY LOCATION WHICH IS RECORED. A CLIENT SHOULD NOT BE PENALIZED FOR A SYSTEM DEFECT. I HAVE RETURN A VEHICLE BEFORE AT THE SAME LOCATION WITH NO ISSUES AND NEVER COMPLAINED ABOUT UHAUL BEFORE. BEING A LOYAL CUSTOMER, HOW LONG SHOULD ONE WAIT ON HOLD BEFORE EVEN BEING ASKED A CALL BACK NUMBER TO COMPLETE A RETURN AFTER HOURS WHILE THE LOCATION IS CLOSED AND ITS COLD IN MY STATE.

ANTHONY B. 
Évaluation :
1

The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.

Egan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY P. 
Évaluation :
4

Professional, efficient and clean site.

DEBORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesselyna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Big issues with the app.

GABRIEL P. 
Évaluation :
2

This was a bad experience from the moment we arrived at U-Haul. First, neither the furniture pads or furniture dolly we reserved were available. The employee checking us in said “we haven't had furniture pads in over a month” which means they weren't even available when I booked them. The person who called to confirm the day before my booking didn't mention it, so I was stuck on moving day without two things I needed to move. I ended up improvising with towels and throw blankets but a lot of my furniture still ended up damaged in the truck. The truck itself smelled like cigarettes and was very dirty in the back. Since we had no furniture pads, a lot of this dirt got on our stuff. Super disappointing all around and I'll do whatever I can to avoid U-Haul in the future.

ALEXANDER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL H. 
Évaluation :
5

Thanks very much there’s workers was very helpful people

mireille G.  |  Expérience générale 
Évaluation :
1

We found used syringes in the back and marijuana in the cab.

Catherine P. 
Évaluation :
4

When I need an upgrade it was done with no wait.

Kimberly D.  |  Premières impressions 
Évaluation :
2

I was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.

CLAUDIO N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMENIC C. 
Évaluation :
1

the women at the service counter was very rude and was not helpful when trying to switch payment methods, she said its too late and didn't respond when I asked other questions.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEILA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesco P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliot S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANISCIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neelofer A. 
Évaluation :
4

It was one way rental and I got different responses from various uhaul reps when I inquired about drop off location. This should be made clear at time of reservation

SYLVESTERROBERT C. 
Évaluation :
5

Bien

FRANCISCO S. 
Évaluation :
5

I will be using them again Thank you

ANNETTE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prem N. 
Évaluation :
5

Get rid of the traffic near Boston Medical Center? Everyone who helped me was professional and pleasant. The van ran well, although it had the "check oil" light come on near the end of my trip. I'll try to let a human being know that....

NANCY W. 
Évaluation :
5

Have available more unites so that the reserved unite isn't changed.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
3

Regular maintenance on your trucks and regular cleaning at least to the inside of the truck.

BRENT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA M. 
Évaluation :
5

The women at the front desk were all very friendly and accommodating!

Ebonee T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARFIELD H. 
Évaluation :
4

Clean the cab of the truck. Everyone was nice and patient a rarity in Boston. Good service, dirty truck.

ROBERT P. 
Évaluation :
5

Staff at Mass Ave are excellent - at the desk, with advice, at the trailer. They show you everything. With a great attitude.

GEOFFREY H. 
Évaluation :
2

Pick up was scheduled for 9:00- facility didn't open until 9:15. The gentleman preparing vehicles was there at 8:39!when I arrived but the two women who were supposed to open arrived at 9:15 & 9:30- they were efficient once there but I did not receive my vehicle until 9:48- unacceptable!! No explanation or apology- I also reserved a furniture dolly and moving blankets- neither of which were available. When I returned my vehicle- the young gentleman receiving returned vehicles sat inside paying attention to his phone screen for the next 10 minutes while I sat in the vehicle before attending to me- he never put down his phone or stopped paying attention to his screen to attend to my situation and seemed bothered or couldn't be bothered to share Any information or answer any questions regarding the process of returning vehicles….

DANIEL F. 
Évaluation :
2

I had to wait for over 30 minutes in line to pick up my reservation but as rushed out when my checkout was complete. I was rushed off the lot while i was checking my truck. While the mileage was correct the gas was incorrect. it was given to me at a little less than the 1/8 mark. Paperwork was recorded as a 1/4. I noticed when I was about miles away and the lo fuel light came on. If i wasn't directed to move off the lot i could have reported his and fully inspected the rental. Upon my return I explain and showed I'd driven less than 10 miles and the gas wasn't recorded correctly. The man who took my guys just said I should have told them before and i probably left the car running idle and thats how the gas was used up. I left and charged me for the gas they never had.

ANDIRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
1

They charge to much money when return the truck.

OCINY M. 
Évaluation :
5

I only have a concern about invoices process in some situations Uhaul said I leave truck o van after hours, ( that never like this). They all time lie me and charge me 20 dollars.

ELVYN P. 
Évaluation :
1

Costumer service lady innthe desk very rude. She didnt even intruduce herselft.

JUAN V. 
Évaluation :
4

let people know its easier to go inside to pick up but the app is convenient if there are long lines.

Linda E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC L.  |  Expérience générale 
Évaluation :
2

Better costumer service them little girls in the front desk were so rude & unprofessional laughing really loud & just being ignorant, never again I will go to this location. I had an argument with the one who attended me & she kept going back & forth & wouldn't shut up ughhh this is very embarrassing

IRIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

personnel was helpful when you actually got to talk to them......... there was only 1 cashier so I waited for an hour in line to get my reserved truck. had a reservation for 11 didn't actually get in the truck until 11:10. Merci.

DANIEL M. 
Évaluation :
1

Staff were slow and unhelpful, and changed the terms of my rental without telling me. Only one register was open on a Sunday morning, and the line took an hour and a half. Van had a number of mechanical and electrical problems. The pads that I rented were dirty. I rented a 26' van and when I came back at night to return it there were no spaces big enough to leave it in the designated drop-off zone.

Henry H. 
Évaluation :
1

Employees were rude, and mostly roaming around the lot talking on their phones and ignoring customers. Person at the desk barely acknowledged me, didn't explain anything and basically made me feel like I disrupting her day by checking in to pick up the trailer I rented. The trailer was of questionable road worthiness. The lights were finicky and unreliable even with a new harness. After some trial an error they were able to tape the light harness together in such a way that it seemed to work. I was sent off to hope and pray it continued to work during my use. When I returned I again waited for at least 15-20 minutes while a saw several employees just stand around and do nothing. I won't be coming back to this location.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rakesh M. 
Évaluation :
2

We were on the phone for 30 min since the receptionist couldn't tell us the clearance height of the truck and we drive in the boston area. Additionally, one is the pads was missing of the dozen. And lastly, the dolly we requested was not available when we showed up even though I requested it 2 weeks ahead of time.

Yanina B. 
Évaluation :
2

Big line at 9 am , I received my reservation rental at 9:50 .

SEBASTIAN T. 
Évaluation :
3

My pickup time was 9:00 (the location opened at 9). When I arrived, the line was almost out the door and only one person was working the counter. I waited over 45 minutes to pick up the truck, which caused me to be late to meet the movers (also booked through Uhaul). I had reserved furniture pads and asked for when when I was given the keys to the truck, however they were not in the truck when I arrived at my destination and had to them drive back to the Uhaul location to pick up the furniture pads, further delaying the movers from losing the truck. I understand that everyone is short staffed and the staff was nice when I returned for the furniture pads, but if you have limited staff then Uhaul should find a way to limit the number of reservations that c CBC and be made within a specific time block.

Christianne G. 
Évaluation :
3

For customers who rent every other month and have never damaged a vehicle or returned unclean or with short gas. Try not to give them the bottom of the barrel trucks , when others are available. A previously damaged truck should be properly repaired before being rented out.

MYRON L. 
Évaluation :
4

The only issue I had is I made a reservation, received confirmation and instructions, got there and it was canceled and I never received any text or email informing me of any cancellation. I've been renting with you for 26 years and don't recall any prior issues. The great thing is the young lady took care of it immediately, which is why I continue to rent from this location.

Rosemary S. 
Évaluation :
5

Helpful and great

Tara E. 
Évaluation :
1

We found a used needle, condom and blood in the back. We had to disinfect the truck before using it. It was too late to come back and get a different truck. I understand things happen given the location but there is no reason why trucks shouldn't be inspected and cleaned after use.

Estefania P. 
Évaluation :
5

I've had to use your facility twice in the past 15 years and have been fully satisfied Thank You

Thomas K.  |  Expérience générale 
Évaluation :
1

I was not told to check out with my phone when I return the rental truck, the driver windshield came out of place while I was driving on the expressway, I had to pull to the side and tied it to able to continue. I recorded it .

Merlinda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Expérience générale 
Évaluation :
1

They damaged my brand new car installing my hitch. They were horrible and rude to deal with and said it wasn't their fault as they were understaffed. I expect resolution.

Janis L. 
Évaluation :
4

The truck always felt as though it was struggling with transmission issues.

TROY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
1

I was overcharged via a manually entered transaction several days after renting the uhaul. I logged a case on uhaul.com, received automated email saying “your case will be handled shortly”. Now I have further manual transactions from uhaul on my card - this is fraud and my credit card company is pursuing this.

PHILIP O. 
Évaluation :
1

Truck was not safe!!! I will definitely report to bbb. I was desperate and needed a truck so i had to take it, but door did not have grasp bar to close, it was all torn off, tire was flat and I had to talk to the guys 4 times before they agree to put air into it. They didn't even look at it and brushed it off by saying it's fine, just light malfunction when if you just look can see the tire is low on air. The inside was definitely Not Sanitized at all cause there were stains all over. It was a nightmare rental.

Jeanie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANDE JESUS D. 
Évaluation :
5

Great crew!

James B. 
Évaluation :
4

It was an overall pleasant experience. I'm grateful. Thank you kindly! :)

Tamarsha W.  |  Premières impressions 
Évaluation :
4

Do not charge the 20 $After Hours Service Fee to customers who try to use the UHaul provided link to return the vehicle after store hours, but cannot because the link did not work to pull in the specific UHaul location.

JOHN M. 
Évaluation :
5

They Did A Great Job & Was Very Promped

Tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELDY S. 
Évaluation :
5

Vehicle needs maintenance service rough ride when running all fluid low vehicle was not running smooth. Very hard when automatic transmission switch up?

Willerme F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
1

Make sure your vans are clean first off. The van was nasty there were stains throughout on the windows, seats were sticky, the passenger mirror was broken. I was also charged double due to someone not checking the vehicle back in in a timely manner. The issue was resolved however it should have never happened if people were doing their jobs properly and efficiently. So no I would not recommend this location nor will I be using it again I don't care how close it is to me I will drive the extra miles to go to a location that has their act together.

Ngesti S. 
Évaluation :
5

Nothing, just please pay your team well because they are fantastic at the Mass Ave location! Lots of nice, helpful people there.

Carole W. 
Évaluation :
5

Nothing. Your staff is fantastic. I went to load my UBox 3 times and they were always fabulous, especially Ronice (I think everyone calls her Ronny) The only issue was the first box shipped before I was finished loading it, not because of the folks at Mass Ave but because of a communication problem with the shipper. But you have a great bunch of young people at that location.

Carole W. 
Évaluation :
2

Generally speaking this is a hard review to provide. We don't have many immediately close-by UHAUL options to go to in downtown Boston. We return to this location because of convenience and because there are always rentals available when we need them, but this is the only location in the immediate downtown Boston area where propane tanks can be filled, so it's our only option. The staff at this location - no matter the time of day or day of week - seem miserable and really unhappy. It's hard to see that as a customer, and I spent YEARS working in a similar customer-facing service industry (on-the-floor staff as well as management), so I understand how trying direct customer support and service can be, and feel like I have a higher-than-normal tolerance for customer service. I don't know if pay needs to be increased, or better staff morale training and support needs to be provided by UHAUL regional/corporate staff, but your team seems so unhappy and that comes off in how they interact with customers. This is not a one-time thing from our most recent rental experience, but one that has been repeated over the 7 or so years that we have been coming to this location for propane fill ups, moving supply purchases, or van/truck rentals. The location of the UHAUL is a very tough one with everything that has transpired in the Mass & Cass area. I would love to see UHAUL corporate take better care of their staff (again, training and increased compensation would go a long way) so that the employees can provide reasonably pleasant and somewhat professional experience for customers.

Robert O. 
Évaluation :
1

Maybe not charge me for 20 miles over what I spent. This U-Haul location has always done stuff to take more money away from me I've received trucks twice that were already dirty and was charged for it but was able to get a refund. And mow I get a clean car but I get charged 20 miles over what I used.

Juan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BERTRUM J. 
Évaluation :
5

Great time. Fun. Great energy.

CLAUDIO N.  |  Premières impressions 
Évaluation :
5

Great service

BERHANU H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

julie M. 
Évaluation :
5

Very Professional, I believe the woman's name (LaTonya) that delivered the Box originally. then picked it up and also delivered it to Nh and again Picked up the empty box and moving pads from there was outstanding, Very accommodating, friendly, over all great work Thank you JMK

James K. 
Évaluation :
5

Great team! Fun and informative!

CLAUDIO N. 
Évaluation :
4

Just did after hours drop off. It was a good service. The youtube video was helpful.

James K. 
Évaluation :
5

The young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin

ANNETTE G.  |  Premières impressions 
Évaluation :
3

Issues with locks and communication with staff. Don't change locks without communicating clearly to me that a new lock will be there when I arrive and my old key will not work. However, staff was often every helpful and understanding.

Samantha L.  |  Expérience générale 
Évaluation :
5

I've been there for a long time I have no complaints good job

DAVID F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Iesha W.  |  Expérience générale 
Évaluation :
4

The only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !

Carmen M.  |  Premières impressions 
Évaluation :
1

The rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear

lisa d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce A.  |  Premières impressions 
Évaluation :
4

The manager was extremely helpful in arranging a second unit for us when needed during move in. I do with the facility's hours were a bit later, as it can be tough to get off work, go get my car, and then get to the U-haul facility to move stuff out before 7pm.

Kyle G.  |  Expérience générale 
Évaluation :
2

I won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.

lucretia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette T.  |  Expérience générale 
Évaluation :
4

In general this location is a great place to safely and securely store your items.

Mary W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Expérience générale 
Évaluation :
1

Waited in line for an hour only to receive the news that the key put on my storage unit by uhaul was lost and could not be cut because only one person had the ability to do so. Had to extend a rental car and had no access to any of my furniture and college supplies. Terrible experience and would not recommend. Issue was "resolved" after uhaul credited the amount of the bribery we had to pay a worker to cut the lock on the unit back to me.

Elizabeth D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katarnut T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eugenia G.  |  Expérience générale 
Évaluation :
2

The number of times I had to clean off rat drops from around my unit was unacceptable. The top floor isn't climate controlled as advertised, and I will never use that part of the facility again

onat u.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jessie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEI Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raye M.  |  Premières impressions 
Évaluation :
1

First of all, it is not clear where to check in for storage facilities. We were yelled at by several employees when we drove onto the uhaul Lot. We asked for assistance on where to park and where to go and no one would help. We circled the block a couple times and after parking on the street, found our way back to the office, right where we had been told we couldn't park! We had a confirmed reservation for a storage unit, but we were told they were all sold out and our reservation meant nothing. What a joke. Horrible experience! Unprofessional rude staff. We read the Yelp reviews and added our poor rating to the dozens of other. We should have read them ahead of time

greg l.  |  Premières impressions 
Évaluation :
1

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schaida C.  |  Premières impressions 
Évaluation :
3

Too long to get someone to answer the phone.

Nabil H.  |  Premières impressions 
Évaluation :
3

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle s.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Manager was really helpful in getting us another small unit when we needed extra storage space.

Kyle G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A.  |  Premières impressions 
Évaluation :
2

Need better staff

Sharon M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris c.  |  Premières impressions 
Évaluation :
5

The staff there is so friendly helpful and Bianca is a very helpful and amazing person Latisha

Latisha G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aaron M.  |  Premières impressions 
Évaluation :
5

Even though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!

ANGELA Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas H.  |  Premières impressions 
Évaluation :
1

The unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.

Mary P.  |  Premières impressions 
Évaluation :
1

I rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed

Regina A.  |  Premières impressions 
Évaluation :
4

The front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.

Danielle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

becky h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edgar w.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LILLIAN K.  |  Premières impressions 
Évaluation :
5

This place and staff is amazing. I only have one question about switching strange units

April S.  |  Premières impressions 
Évaluation :
5

Bianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addis W.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noam K.  |  Online Move In 
Évaluation :
5

You can't improve on perfection.

freda w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron A.  |  Premières impressions 
Évaluation :
3

Hi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.

Mark Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D.  |  Premières impressions 
Évaluation :
5

storage facility is very clran and secure and the staff is very friendly and helpful.

MARTHA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin T.  |  Premières impressions 
Évaluation :
3

Interactions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.

Lindsey N.  |  Premières impressions 
Évaluation :
5

The Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !

Jo-Ann N.  |  Premières impressions 
Évaluation :
5

She was very nice 💯

Sheila F.  |  Premières impressions 
Évaluation :
5

Customers Service rep was nice and very knowledgeable. He direction was on point.

Latoya J.  |  Premières impressions 
Évaluation :
5

Great service, good space and conditions.

Octavio C.  |  Premières impressions 
Évaluation :
5

They helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it

Hector V.  |  Premières impressions 
Évaluation :
5

The young lady was very pleasant and helpful

Recey W.  |  Premières impressions 
Évaluation :
5

Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

April S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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