Customer Reviews for U-Haul Moving & Storage at Mcphillips

4229 évaluations

175 McPhillips St   Winnipeg, MB R3E2K1
(Mchphillips and Notre Dame-Beside Winnipeg U-Drive)

(204) 987-9518

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(204) 987-9518

175 McPhillips St
Winnipeg, MB R3E2K1
(Mchphillips and Notre Dame-Beside Winnipeg U-Drive)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
1

The women working there was so rude. I would never ever recommend you guys to anyone. Very bad customer service and left a rude message on my phone. Not impressed.

STEFANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheikh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iury A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Excellent service à la clientèle

Linda D. 
Évaluation :
2

I was overcharged for mileage. I used the truck to go once to the dump. Return distance for the trip is approximately 40 km. I was charged for 105 km which is absolutely impossible! Unfortunately the vehicle display indicated an oil change was overdue, so the mileage indicator wasn't displayed so I couldn't verify. Don't trust this operator!

Brenda F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anotnio M. 
Évaluation :
5

MY ORIGINAL RESERVATION WAS SUPPOSED TO BE AT THE IN AND OUT CONVENIENCE STORE ON NESS AND MY TRUCK WASNT THERE BECAUSE THE PREVIOUS USER DIDNT RETURN IT FOR THE THIRD DAY IN A ROW. I SHOULD HAVE BEEN NOTIFIED THE DAY BEFORE. I AM NOT IMPRESSED. There was no issues with the mcphillips location however. Great service.

Kayla E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH S. 
Évaluation :
3

Would be nice to have a location in the South of the city.

Christa C. 
Évaluation :
3

Don't confirm reservation time and then call day before and tell me not available at that time

Ed F. 
Évaluation :
1

Said there was a full tank when there wasn't upon picking the van up. 25 $bucks on the re-fuel to go to St. James and back. Then you charged me an additional 10 $claiming I did not fuel the van up which I did. Then you said you'd refund me the 10 $on the re-fuel and send me a confirmation of this. Almost 1 week later and no confirmation. Now I have to chase you for 10 $out of principal which doesnt even cover the extra gas I put in your van. I will never use this location again. I will tell everyone to avoid this place as you clearly don't give a shit.

Matthew B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hyun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDMUND J. 
Évaluation :
5

Amazing service and products. Please start selling your trailers.

Danny F. 
Évaluation :
4

Friendly, accommodating staff. I only wish the check-in process was a little quicker at the reception, but due to the pandemic and some technical difficulties, it is reasonable. Overall, good experience. Would definitely consider this business again in the future.

Cynthia X. 
Évaluation :
5

Keep up the good work!

John M. 
Évaluation :
4

Very good overall. Larry

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

samantha S. 
Évaluation :
5

The 24/7 drop off is better be done with a lockbox outside or at the door, already sanitized, instead of being handed over by staff at the counter

Gary M. 
Évaluation :
5

It is good if you could extent the office hours at least up to 9 because the online booking procedure is very complicated.

Albin K. 
Évaluation :
4

Honor your original contract pricing so as not to delay and hassle the customer and make sure that all parts of the truck are in working order, if for no other reason- SAFETY.

JOHNRK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMI H. 
Évaluation :
4

The truck ran well. Easy to drive. My only complaint is the cab smelled of smoke!

Ruth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIHAI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl J. 
Évaluation :
5

I hope to never have to deal with U-Haul again, by far the worst service that I have ever received over and over that caused so much stress and frustration!

JOHANNE A. 
Évaluation :
3

Let me know there is no USB connection.

ROBERT N. 
Évaluation :
4

The location was able to provide service when both online and customer service center screwed up my online booking and over the phone booking.

Matthew E. 
Évaluation :
5

Bien

JARNAIL S. 
Évaluation :
1

I was given the keys of different truck as the invoice showed the number of different truck. I didnt notice the difference and trusted the miles and fuel reading provided by uhaul. Very disappointed of the service and their mistake.

Abdul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara J. 
Évaluation :
5

Rien

Awet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ancil J. 
Évaluation :
5

They were able to meet my moving requirements. When they thought they didn't have a rental for me they called other locations. They managed to find time for me to use a 10 foot for a couple hours since that's what I needed!! A huge thanks and gratitude to the McPhillips team for making a move easier!

ALANA G. 
Évaluation :
4

Rent frequently from this location always good

Dale D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YATIN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene C. 
Évaluation :
2

The experience at return was not great. The cost of gas was disputed because they said I had more gas in the truck than I really had. If it were not for me taking a photo of the dash readings - I would have been over-charged. The attendant did adjust the bill but only because I took it upon myself to find the error. Left with a bad taste in my mouth.

Michael E. 
Évaluation :
5

Impecable and Mesmerizing

Dylan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
2

The clerk was terrible, answered calls on a cell phone while supposed to be providing service to me

CHRISTOPHER Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ravinder R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARISSA P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Make sure the staff member remembers to tighten the ball hitch lock before he says your all good and you drive away so when your driving down the road you don't get a phone call saying to pull over and tighten it lucky the trailer didn't fall off my truck

Scott M. 
Évaluation :
4

Only negative was took 30 minutes to check in due to only one person working

Bonnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damyan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

No improvement required. Service was excellent.

Kerry L. 
Évaluation :
5

Great experience as usual made moving a pleasure don't know how it would be accomplished without your business

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Passenger window was inoperable.

Randall W. 
Évaluation :
3

The rachets needed to be cleaned up. Excellent customer service.

Danielle W. 
Évaluation :
2

Last time I rented ,you gave me a one way price ,went to beausejour and back. Put more gas as required. He did give me a 20. Discount but still was more pricey then I though

barbara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson T. 
Évaluation :
5

Excellent service à la clientèle.

Danny F. 
Évaluation :
5

Awesome rep in wpg went above and beyond. Merci

louise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joao G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Hardware should be lubricated, it was very hard to tie down the strap

Michael D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shayla K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin I. 
Évaluation :
5

No one in yard when returning trailer. I manuvered the trailer back to place, unhooked and pushed to final placement. Lots of time for some help to arrive. If you were a small person, impossible!

Douglas G M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raiden V. 
Évaluation :
5

Worker had to spend 10 minutes thawing the hitch so it could lock on to my vehicle. Totally due to weather.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal W. 
Évaluation :
5

Y'all did great. Dude at the counter was nice , vehicle was perfect size for job , all went well

Dakotah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aidan R. 
Évaluation :
5

Fantastic people. Very professional everyone I dealt with.

john H. 
Évaluation :
5

Had a good experience, though it was a cold day Tariq helped by warming up the truck and also solved my queries with regards to final amount as it was confusing. From pick up to drop off, overall a pleasant experience. Will visit this location again.

Harsh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest R. 
Évaluation :
4

No comment at the present time . Thanks

Reginald S. 
Évaluation :
5

More staff at checkout and check in

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Pick up and drop off both had amazing customer service. They warmed up the van for me when I arrived. So kind and friendly. Will definitely be back

Luciana D. 
Évaluation :
4

Please do not use industrial air freshener in the cab, it was over bearing And made my eyes water.

D'arcy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prasanth J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail D. 
Évaluation :
4

This is the 2nd 16ft trailer that a friend and I have rented. Both trailers were missing a D-hook tie downs and what was there for D-hooks is not very strong. We had to remove and relocate the D-hook in the trailer to properly haul what we were transporting. I did let the guy know when we dropped it off and I really think that as far as it went. Trailer was filthy dirty and if there was damage on it before we picked it up or dropped it off nobody would know. This location helped me out big time as the Inkster location booked an open trailer for me and I requested an enclosed 16 foot. Location was helpful and staff was good.

Garry R. 
Évaluation :
5

Very please, answered all my questions. Very helpful.

Beverly Sue S.  |  Expérience générale 
Évaluation :
5

Very pleased.

Beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga M. 
Évaluation :
5

Just keep delivering excellent service like this!

Aituaje E. 
Évaluation :
5

Clean the inside of the windshield

Chandel S. 
Évaluation :
5

Moving is a stressful circumstance at the best of times. Being tasked to move yourself within a one day window and in the midst of this COVID crisis had me dreading every step as the one that would derail my plans. Fortunately my day kicked off with Ms. Becky, GM of the McPhillips location. I don't know how many rentals she handles in a day or in a month or in a year... but she made me feel as though I was her first and only customer. Too often we allow the poor attitudes of others to undermine our own reality, but I experienced the exact opposite on this occasion. Becky's attitude changed my day and everything went better than expected as a result. I rented a truck for a reasonable rate. But I got confidence and peace-of-mind thrown in for free, and that was not at all expected. Thanks U-Haul. And thank-you Ms. Becky.

Robert B. 
Évaluation :
3

The door on the storage compartment was too small and door broken. The staff was awesome though

Glen D.  |  Premières impressions 
Évaluation :
4

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

amanda m.  |  Expérience générale 
Évaluation :
5

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Shiana T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carmen m.  |  Expérience générale 
Évaluation :
1

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Mark R.  |  Premières impressions 
Évaluation :
5

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

George c.  |  Premières impressions 
Évaluation :
5

The guy that helped me was very friendly and helped me get what I needed.

Shiana T.  |  Premières impressions 
Évaluation :
2

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Heather S.  |  Expérience générale 
Évaluation :
5

l.love.everthing.thanks

Bernard C.  |  Expérience générale 
Évaluation :
2

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

larry j d.  |  Expérience générale 
Évaluation :
4

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Charles S.  |  Expérience générale 
Évaluation :
3

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Charles S.  |  Premières impressions 
Évaluation :
4

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn't. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Zara D.  |  Premières impressions 
Évaluation :
2

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

TAMMY G.  |  Expérience générale 
Évaluation :
3

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

George H.  |  Expérience générale 
Évaluation :
5

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

NICK P.  |  Expérience générale 
Évaluation :
5

I only stopped renting from you because I had received a free year somewhere else.

Elsa D.  |  Expérience générale 
Évaluation :
5

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Joey N.  |  Expérience générale 
Évaluation :
5

The manager at this location is amazing! Thanks for all that you do!

Valerie R.  |  Expérience générale 
Évaluation :
4

We liked our experience there.

NATHAN R.  |  Expérience générale 
Évaluation :
4

Would recommend to friends and family

JOSHUA M.  |  Expérience générale 
Évaluation :
5

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Joey N.  |  Premières impressions 
Évaluation :
4

Very helpful

Ashleigh M.  |  Expérience générale 
Évaluation :
3

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Kyle B.  |  Expérience générale 
Évaluation :
5

The staff where very helpful and polite

Lucy P.  |  Premières impressions 
Évaluation :
5

A very pleasant experience, helped by very knowledgeable staff

Newton B.  |  Premières impressions 
Évaluation :
5

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Lawrence F.  |  Premières impressions 
Évaluation :
5

.

Adam C.  |  Expérience générale 
Évaluation :
4

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Cheryl S.  |  Expérience générale 
Évaluation :
3

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

RACHEL Q.  |  Expérience générale 
Évaluation :
2

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Lynda R.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond and were so accommodating.

Leah B.  |  Expérience générale 
Évaluation :
1

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Kyle B.  |  Réservation 
Évaluation :
5

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

jean francois v.  |  Expérience générale 
Non reviews have been submitted for this location.

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