Customer Reviews for U-Haul Moving & Storage at Melrose

1 037 évaluations

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Pick-up U-Haul assistance was incredible. I believe his name was Chris (Melrose location, Sunday, 1/23 around 2PM). He helped me change the reservation to fit our needs after booking online. He went above and beyond by cranking the car so it was ready and warm in this icy, cold weather. My car was safe overnight. My drop off process was quick and smooth so I could get right to work. Overall, 10/10 experience.

MOLLIECRAWFORD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
5

I liked this location much better than the Herschberger location. The employees were not in a rush, knowledgeable, helpful, and kind.

DEANDRA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANPATRICK C. 
Évaluation :
5

Keep doing what you are doing

JERRYWAYNE J. 
Évaluation :
5

The employee, Christopher that helped us at the Melrose location went above and beyond in customer service! He even let my husband borrow his gloves to use during our move! He deserves recognition from uhaul as a stand up employee!

Desirea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTLEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
4

The checkout guy was not very friendly or helpful. The checkin guy went out of his way to be friendly and helpful.

MARKBROWN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIADINGUS W. 
Évaluation :
5

Not a thing! It was perfect!

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANORANDREWS L. 
Évaluation :
3

Verify that the equipment is clean, and that all additional items are available and with the truck upon pickup (different location than scheduled).

Timothy T. 
Évaluation :
5

The gentleman handling the store was Awesome to work with on this rental. He was knowledgeable, courteous and very helpful, He is an asset to your team !

JOHNNYLAMAR G. 
Évaluation :
3

Truck rental was not good as it smells like smoke

REGINALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELCLARK U. 
Évaluation :
5

Very friendly staff!!!! AWESOME!

Christina K. 
Évaluation :
5

The staff there was above everything GREAT especially the lady Kim. Will was too. Thankful for their service . A+ job

Rosa T. 
Évaluation :
5

Easiest rental I've ever experienced Professional service, clean store and equipment Busy holiday weekend and no problem with UHaul whatsoever. Thank You -G. John, Salem, VA

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny A. 
Évaluation :
5

More notice should be given when time is changed, my schedule had to be adjusted due to this and I was unable to finish everything due to the delay in start. Chris was wonderful, very nice and very helpful. He is a great guy!

Tammy B. 
Évaluation :
1

Our bill was not correct! We were charge over $100 more than what was expected and our second rental was not even checked in!! This is the worse uhaul location in Roanoke. And the manager is awful! GO SOMEWHERE DIFFERENT, trust me.

SHIANNFAWN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACIELEA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACIELEA W. 
Évaluation :
4

Have trucks delivered to the location of choice if don't have one on grounds for reservations?

SHERRICKSEMENYA J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Very professional.

DEANNA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina R. 
Évaluation :
3

make sure the copy machine work's, was not given a copy of rental return.

GlendonJarrett L. 
Évaluation :
4

Thank you for your automated "Thank you ". It's more than I recieved from the guy who reluctantly checked me in after I dropped off the truck.

TIMOTHYWAYNE H. 
Évaluation :
4

Van was only passably clean, but OK for my use. Customer Service Rep Tyler Slash was outstanding!

DAVIDWILLIAM E. 
Évaluation :
5

Quick and easy check in. Tire pressure indicator was on but truck ran well. Self return after hours a little confusing for a tech challenged gen xer. Overall very pleased

BJORNALEXIS L. 
Évaluation :
5

Everything was perfect. Easiest rental I have done. Ty

ROSELLACAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALLHUNTER W. 
Évaluation :
4

Returning the equipment online is not compatible with IOS even with the instructions given. I tried for about 25 minutes to return in and wound up having to download chrome to my phone to do so

CARTERELLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERRUDOLF E. 
Évaluation :
5

It's been years since I've needed a rental truck. But after this experience, my first choice will be U-Haul. These folks have been great and very accommodating due to certain circumstances like losing my reservation papers and moving a mother-n-law from another state. Outstanding service!

Bernardo D. 
Évaluation :
5

Keep doing what you are doing that's great

JERRYWAYNE J. 
Évaluation :
1

Fully disclose all billing procedures up front. Be professional in your dealing with customers.

LYNETTERENAE S. 
Évaluation :
3

The handle broke on the strap on dolly when I went to strap my vehicle down. I decided to now use the dolly due to the equipment being faulty. I ended up using a friends trailer to tow vehicle. I brought up the issue with the advisor at U-Haul when returning equipment. Was told he would “take care of me” since I was cut by the handle when it broke and didn't even use it. Just got a final receipt for the full amount. Kinda wish the equipment was in better shape. Chris

Christian V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIAMARIE W. 
Évaluation :
5

Just keep giving the good service at the local level as well as the national level. Your cargo van helped my small business get the products out efficiently and safely. Hats off to U-Haul! Bill Hunter

WILLIAMPERRY H. 
Évaluation :
5

Great service. Easy to do business with.

LEJUANAALICE M. 
Évaluation :
5

Staff were friendly and personable. Worked with me to get the sized truck that fit move best. Took time to educate on return process after hours. This location and staff rocked! I'll be back!

JULIE B. 
Évaluation :
5

The two gentlemen that were working in there were excellent.

BRIANKEITH H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALANMEYER K. 
Évaluation :
5

The gentleman that helped me did a good job.

LOUISKEVIN L. 
Évaluation :
5

Great customer service here at this location & will most definitely be my whole family's go to spot for future needs

MONICAJEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce W. 
Évaluation :
5

Will was patiently working with the network connection that prevented the completion of the order. He kindly discounted the mileage for me due to the delay. The truck was not clean from previous customer and there were only 4 uhaul blankets instead of 6. Kim kindly refunded the blanket charge and offered an additional refund due to the non cleaned truck and the cab smelled like cigarette/cigar smoke. Both very professional and customer friendly. Kudos to them!

CURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL JAMES D. 
Évaluation :
5

The manager was great. Easy and courteous! I know where to go again if I need to rent a truck!

GEORGIAR M. 
Évaluation :
5

workers were excellent. truck was rough driving, but got the job done.

ROYTEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

The mobile app would not work for me when I returned the truck so was charged an extra fee. The cleaner/disinfectant used in the truck cab had a disagreeable smell. Kimberly Evans, who checked out the truck to me, was exemplary. She was friendly, helpful, and explained everything completely, walked me through the complex rental process, and stayed with me until I was satisfied with the process and equipment.

CARLAMARIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
5

Very friendly and treated very well.

JOHNDAVID N. 
Évaluation :
5

The lady was very nice and I had a great experience.

AMANDAIRENE P. 
Évaluation :
5

This was my first time renting from this location, but as I have come to expect from U-Haul, the equipment was in good condition, and the service was wonderful. Everyone friendly and helpful.

ROLANDWILLETT B. 
Évaluation :
1

Everything was great with this location and the rep, until I received my email receipt. I returned the truck on FULL, when I got the receipt it said it was empty, and had almost $200 in fuel charges. The rep had been so nice at pick up and drop off, I just assumed it was an error, so I called - her tone was immediately different when I asked her about it, and she said "YES MAM IT WAS EMPTY". I firmly told her, NO, it was full, I filled it up just a few blocks away from the store. She was huffy and said "when I looked at it said empty, IF when I go turn it on it says full, I'll reverse the charge." Based on her complete tone change, I feel like this is a scam and she waits to see if you notice - it didn't even have to be on full, I had just happened to fill it up. There was never an apology, a polite "When I looked it showed empty but I will look again and call you back" - nothing, she was hateful, accusatory, and rude. If there is any other store in Roanoke that has a truck next time I need one, I will go there, because I don't have confidence in the integrity - or I will do before/after hours and photograph everything.

PAMELADAWN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron L. 
Évaluation :
5

Great customer service during check in and check out!! No wait time!! Very knowledgeable and helpful!

JANETCHILDERS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDALLEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBELIAELOUISE H. 
Évaluation :
5

Everything was quick and easy.

Bruce P. 
Évaluation :
5

The employee that helped me when I picked up the truck was very polite and helpful. ( I THINK KIM). She answered my questions without getting annoyed. The employee that helped me when I returned the truck, also treated me in the same manner. I really do appreciate just the common courtesy as a customer. I will go back and refer that location for truck rentals.

WANDALOMAX C. 
Évaluation :
4

These two employees are always on their game when I rent. They get right to work getting me on my way and are professional.

ELIZABETHJEAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE L. 
Évaluation :
5

Kim was professional answer all my questions and had a friendly attitude very caring and understanding. Thak you kim. Company need more people like her. It's stressful to move she made it easy for me.

YUVONNDAMARIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAURUSVALDEZ B. 
Évaluation :
5

Kim is an asset! She was welcoming, knowledgeable and so very helpful! Pleasant experience all around!

Cynthia M. 
Évaluation :
5

Great customer service!

Jeremy C. 
Évaluation :
3

I would have appreciate if I was told I can keep the van for 24h instead of making me feel I need to bring it after 4 hours

ANTOINE F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHUGH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCYANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISRIVERA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Will, the manager of Melrose U-Haul and his staff are very customer service oriented. Will and his staff are friendly and professional as they make sure that everything having to do with your rental and purchase of supplies is correct. I am in the process of moving out of state so may not need their services again (have used them twice in recent months). But, I can not say enough good things about them and the service they provided to us!!!

ELIZABETHGORDY B. 
Évaluation :
5

Hope this truck was gear, it is often inconsistent, especially its older truck. Overall, great service!

VICTOR M. 
Évaluation :
5

Ensure that the location on Salem Turnpike puts the keys in the lockbox, so you can pick it up after hours! Thank goodness for Kim at the Melrose store. She really saved my bacon, and deserves a bonus!!!!

BRADLEYDUANE C. 
Évaluation :
5

Well Done.. very professional and easy experience.

Stuart R. 
Évaluation :
5

The drop off was fast and easy. The service was a good good example of what customer service should be everywhere. Merci!

ira G. 
Évaluation :
4

Everything was nice and everyone was very nice

Pamelia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELCRAIG F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLEDWARD F. 
Évaluation :
5

Nice store.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Everything was just perfect

Sherry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISRIVERA A. 
Évaluation :
5

Excellent service à la clientèle

PATRICKBOUVIER C. 
Évaluation :
5

The staff was extremely helpful and friendly.

TERESA R. 
Non les évaluations ont été soumises pour cet établissement.

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