Customer Reviews for U-Haul Moving & Storage at Melrose

837 évaluations

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All transactions went very well. I can not recommend any changes

MARVINRICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria R. 
Évaluation :
5

Very easy and quick check out which is great after a long trip and move. The representative was super sweet.

Paige R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUGEN F. 
Évaluation :
5

Great staff

JOHNWESLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDREDLOIS M. 
Évaluation :
5

Really great staff at this location. Keep up the good work!

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBELIAELOUISE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBELIAELOUISE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
5

Kim has excellent customer service experience

BOBBY H. 
Évaluation :
5

Staff members were very helpful.

SAMUELLOUIS S. 
Évaluation :
5

Can you send few Tow Dolly to New Castle U-Haul agent, Carper Quick Mart & Supply?

JOSEPHG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVANNAHOPE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

My gas was almost on e when I picked up that sucked

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline T. 
Évaluation :
4

everything i expected from a rental company, keep up the good service

Randy R. 
Évaluation :
5

Very easy to work with and super nice employees!!

Emerald G. 
Évaluation :
1

We are a business and rent trucks frequently from your competition. After we returned this truck I was charged 78 $for damage we did not do. There was no inspection made at pick up or at drop off nor were we informed that we needed to respond to an email about pre-existing damage. I have disputed this charge with the manager at the location but got no help. I hope you enjoy your 78 $because it's the last you will ever see from my company. Dan Ryan 540-589-2418

JOSHUADANIEL S. 
Évaluation :
2

Truck we originally reserved had a dead battery so we got an "upgrade" to a larger truck. Everything seemed fine at first. It wasnt until the truck was fully packed that we realized that the back door would not close. After several frustrating moments we called the rental location assuming they would be able to do something about it. We were told we would have to call the roadside assistance number. Several calls and 6 hours later, the truck could not be repaired but the tech could cut the part keeping the door open. Long story short, we will never be renting from here again.

GUILIANNAIRENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESAGIBSON W. 
Évaluation :
4

I turned my trailer in after business hours.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEROBERT N. 
Évaluation :
5

I had a great experience. The person I dealt with was very friendly and courteous. I will definitely return next time I need anything relative to your business. Thanks much..

TREVORASHLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

The lady that was working there that day was so nice and was very knowledgeable about the job she was doing

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel W. 
Évaluation :
5

I have worked with four Uhaul locations over the course of this move. The ladies (Kelsey and Laura) at the Melrose location in Salem are the best. They go out of their way to make sure everything is hooked up correctly. The open early and stay open much later thank the other Uhaul locations.

KAY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDCOLWELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERIOK C. 
Évaluation :
5

Laura and Kelsie are phenomenal. They have taken extra time to walk me through the process in hopes of making my move as simple as possible. They really go the extra mile in making people feel welcome.

KAY N. 
Évaluation :
4

A little bit more attention to detail, as far as the interior of the truck inspection. The passenger side visor was broken and cigarette damage to the center console was not recorded. Made me feel like I might be responsible. Other than that, vehicle ran well and the store personnel were amazingly friendly.

DOUGLASLYLE G. 
Évaluation :
4

Don't charge for something inexplained

Mario V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEDIDIAHOMAR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Excellent customer service I've used them twice in the last couple of months and will continue to do so we needing anything for moving!

JAMESMATTHEW C. 
Évaluation :
3

When someone reserves a truck, don't rent it out and make them drive across town to pick up a replacement

GERALDWAYNE D. 
Évaluation :
2

Very disorganized.

Taylor H. 
Évaluation :
5

It was a very good experience. Staff were friendly and helpful!

FRANKTUPPER G. 
Évaluation :
5

I was using the app to see which location had the size truck I needed & on the day I needed it. When I went to the location the employee seemed confused as to why I thought they would have the truck. So after she looked & saw she could help me, it was ALL positive & a great experience after that. But I would suggest you never say to a paying customer, "I don't know why you were told to come to this location". That statement made me want to just leave & go somewhere else, but then I thought "no she needs to help me right here". So glad I stayed.

DARYLEUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMBOYD C. 
Évaluation :
5

Le personnel était amical et serviable. I will always go to Melrose in the future.

RICKYDALE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHTERRY D. 
Évaluation :
1

Make customers aware of their rental selections. I was not aware I had unknowingly reserved a one-way rental resulting in charges being nearly double the rate of a in town reservation.

Kevin F. 
Évaluation :
5

Staff was very professional rented Cargo Van was clean and drove nicely which I drove 1300 miles round trip. Delivered to Nora one of my Sellers which I had listed her home here in Roanoke ,VA moved out of State, REALTOR that works for You! Hazel Harmon MKB REALTORS, Roanoke VA

Hazel H. 
Évaluation :
3

Fix the headlights, dash lights, and windshield wipers on the van. High beams didn't work, dash lights didn't work, windshield wipers sucked.

scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
5

Prompt, professional and courteous service. Rented 10' GMC box truck. It was comfortable, smooth and not bad on gas.

WILLIAMBOYD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keivan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

conner W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDSTUART S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR LOUIS MCH W. 
Évaluation :
4

Overall I was very happy with with the rental. My one criticism is the tires were not properly inflated and on tire was extremely bald. I would appreciate a little more attention to maintenance. As I was taking the car hauler 600 miles, tire under inflation could've caused a blowout. One tire only had 25 psi they all should have been 65 none were over 40 psi. Not a big deal though. I brought my pressure gauge and inflated the tires myself.

jason L. 
Évaluation :
5

I forget his name but attendant was very helpful and provided excellent customer service. He Was very patient with me when I did not understand some things.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Great service at counter.

CHARLES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAMJOHN B. 
Évaluation :
4

The service was done well. However, I brought back the trailer 20 mins late and was charged an entire day. I'm not happy about this at all!!!

JAMES S. 
Évaluation :
3

The staff was more than helpfull and professional. The credit card machice wasnt working properly and had to do it 4 times in order to get the transaction to go through. Then the tire blew own on way back from destination. so we had tire replaced nad had purchased the upgraded insurance plan . We need to be compensated for that. I realize problems arrise however Uhaul just needs to make this reight!!

WILLIAMCHRISTOPH N. 
Évaluation :
5

Excellent customer service and support.

CAROLANN S. 
Évaluation :
5

Super helpful with all my needs and bent over backwards to solve all my problems. Great experience!

conner W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lavena L. 
Évaluation :
5

Fast friendly service. When picking up and dropping off....great first experience

KENNETH ALVIN R. 
Évaluation :
5

Very good customer relations. Very professional personnel

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Everything was great. I would do it again if ever need your service.

ARNALDOLUIS M. 
Évaluation :
3

-I am very displeased with the rental process. I reserved your trailer to be picked up/dropped off a location convenient to me 4+ weeks in advance of needing it. Days prior to pickup you notify me to tell me I have to go to another location 30 miles away (round trip)! That is for YOUR CONVENIENCE and not the CUSTOMERS. You had plenty of time to ensure the equipment I requested/reserved was at MY DESIRED pick up location. POOR SERVICE. On drop off day I promptly returned the trailer at the same hour of pickup but one day early. Your customer technician was with other customers and yet quickly/politely disconnected it ensuring I'd receive a receipt via email. I did but it was for the entire requested rental period AND represented I dropped it off 30 minutes later. I sent an email to the contact (921002_GM@uhaul.com) and stopped by the drop off location the next day without resolution. I contacted Helena Williams, E-Customer Service Agent at Uhaul.com who was extremely helpful and initiated my one-day refund. This should have happened on drop off day.

brian T. 
Évaluation :
4

I know this is not Melroses fault,but when i set this up online it changed location,and sent text that pickup location was Lynchburg now i know i put the correct address as pickup,I shouldnt have to but i had to look it up,,so the website is doin somthn funky u need to look into it

JAMES ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE S. 
Évaluation :
3

I was disappointed when I picked up the truck with half a tank of gas. When I called to make reservations I ask could I pay cash or do I have to pay with a card. I wasn't told that with cash I had to pay 300.00, but with a debt card I could pay whatever the price was given to me. I was so angry and mad because I had cash and my husband had to use his debt card to purchase the truck. You all need to let customers be aware of the options while the are making there reservations.

GLORIA DEAN D. 
Évaluation :
4

2nd time in last 3 weeks used this location. Extremely satisfied and very happy with employee Isiah. He was very professional and very happy with my rental.

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDSELRAY C. 
Évaluation :
4

Lot was completely full. Had to park at the business next door. Certainly not the attendants fault!

Sallie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry M. 
Évaluation :
5

Very happy George manager personable an very reassuring Asiah checked me in excellent BEST EXPERIENCE WITH UHAUL IN YEARS I rented another van for this weekend

brenda M. 
Évaluation :
4

Make sure the employees check the lot for the return of the vehicle instead of calling about 3 hours after it was due back to inquire where it is. I rented the vehicle at 1:00 p.m. on Sunday August 23 I dropped the vehicle back off around 9:30 p.m. the same night August 23 and on August 24th around 4:p.m. I get a call reminding me I need to return the vehicle. I informed him the vehicle was in the lot parked behind 3 other vehicles an it had been there since the night before.

DEBORAHPERRIGAN B. 
Évaluation :
2

Have not received my final contract statement I feel I have been overcharged Not sure why I cannot get any kind of invoice

MASONDOUGLAS C. 
Évaluation :
3

I originally reserved my auto transport at the Hershberger Road Uhaul. The man working the counter told me I had to wear a mask and I didn't have one. I pulled my shirt up but that wasn't good enough. I was told to leave and use my phone to pick up the trailer. I don't use a smart phone and couldn't do that. He didn't care. A woman had to intervene for us and when all was said and done, he still refused to wait on me and transfered my reservation to the Melrose location. When there, the employee asked me why I had been "difficult" with the last guy. Apparently I have absolutely no privacy from store to store and can be badgered by any employee. If this had only happened once I would take it at face value, but this is the THIRD time I have had trouble with Uhaul. I am EXTREMELY disappointed with the services of this company. Last time I picked up an auto transport, the tire was flat and the jack didn't work. They sent me 70 MILES out of my way to pick one up, then tried to charge me TWICE. Very over this company and thinking about using Penske or someone else.

DANIELFRANCIS H. 
Évaluation :
5

The employee at the Melrose location was gracious enough to get us a truck and tow dolly even though our reservation was with a nearby location that had a sign on the door at 4:55 saying they'd gone to lunch and would be back by 5:45 when our pickup time was 5:00.

BRIGITTER H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristina W. 
Évaluation :
1

The hatch was open, it was a 26 foot truck, parked on the back corner. The guy working had to get it out and to do that he had to hit this giant wooden box with the bumper to move it out of the way. Did this twice. Glad he did it so it wasn't us that got blamed for any damage. There was small damage at the top of the trailer and we couldn't see it where it was parked and all of the trees because of this the drop off location tried to blame us for it. Not their fault as they did know but still. We thanked the guy for moving it. Wouldn't even speak to us or anything. Very rude. I use this location Everytime we need uhaul which has been 5+ times in the last 6 years. Never have I had someone as rude as he was. He was even late getting there. Also they didn't record the most recent milage so we also got charge for 300 miles when we only went 100 miles. Overall this was the worst I've ever had with uhaul.

Jerry G. 
Évaluation :
5

Excellent service, customer service rep was very helpful

TIM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian R. 
Évaluation :
2

The trailer was not the size it was advertised to be and upon returning to switch out for the correct or larger size trailer the manager had to come in to correct the paper work for the switch and he was very rude, inpatient and completely unprofessional telling me he didn't have time for this today when I tried to explain the trailer was not the size it was advertised to be. He just rushed me into the sales area did a couple clicks on the computer just put thru a charge for the larger trailer which didn't match the listed prices and when I asked about that he just said it was because they one he had available had a ramp gate and at no time did he offer any kind of discount or apology for the error and me having to return the trailer to swap out or that I had to wait for him to arrive back at the store for the transaction to be completed. He was just in a rush and seemed totally inconvenienced by the entire process. When we went to hook up the larger trailer it did not take the 2” hitch that Uhaul recommends u having so I had to switch out to a smaller hitch on my truck. Then once I was done with the correct size trailer which I noticed had barb wire pieces in it when I went to put my lawn mower in it, the attendant was talking on his personal phone barely giving me any directional help while trying to back the trailer up to where they wanted it, between 2 other trailer. Then he continued on his phone while I took care of disconnecting the trailer and putting the jack down on the trailer and at no time offered any assistance. The manger of this location shows no interest in customer service and by his example neither do his employees. I will never be renting from this facility again

JAMESBRADLEY S. 
Évaluation :
2

The trailer that was reserved was not available.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANEMURPHY L. 
Évaluation :
4

While this has nothing to do with the dropoff location, it was VERY POOR SERVICE to text and call me after I had picked up my trailer that I would have to drop it off 40 minutes away from where I requested dropoff. Next time I will not rent unless I know in advance I am not this inconvenienced and with an additional expense.

Mark L. 
Évaluation :
2

poor management, understaffed (only 1 staff on duty) for a very busy Saturday morning, wait time 30 minutes, unacceptable. Young man on duty was very good but by himself.

Frank Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MACONC P. 
Non reviews have been submitted for this location.

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