Very smooth process. No problems. Very nice and helpful employeesLAVILLIA S.
Customer Reviews for U-Haul Moving & Storage at Mesa Rd
Pour nous contacter
Houston, TX 77028
(Ley Rd & Tidwell)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
just make sure the customer before me make sure back door is lockedCATHY WASHINGTON J.
Le client n'a pas laissé de commentaire.YOLANDA M.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.HAROLD D.
One of the workers told me she is one person. When you are engaging in customer service the customer should be a priority. Don't make the customer feel like she's going out her way to do her job.kechia C.
Le client n'a pas laissé de commentaire.ALBERTA W.
The staff at this location was the best I ever received!!!PHILLIP C.
Le client n'a pas laissé de commentaire.STEPHANIE M.
Le client n'a pas laissé de commentaire.ZELVIN J.
Management is very professional and extremely helpfulMICHAEL V.
Le client n'a pas laissé de commentaire.LEESHAWN b. | Premières impressions
Le client n'a pas laissé de commentaire.TOUVOISIA M.
Keep doing a great job. This location is the bombFRANKIE B.
The manager was very professional and Curtis she made you feel she was there to help youSARAH EDMONDS G. | Premières impressions
Ms. Ava and the staff are Awesome and serve their customers with excellent careBELINDA T. | Premières impressions
Enjoyed the friendliness of Ava.CLEMETENE S.
Le client n'a pas laissé de commentaire.SOCRATES D.
Le client n'a pas laissé de commentaire.KIMBERLY L.
Le client n'a pas laissé de commentaire.RONALD G.
I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...katherine t. | Expérience générale
I don't know what else you can do.LARRY H.
Le client n'a pas laissé de commentaire.Tangela F. | Expérience générale
It was nothing that needed improving. I also had a number of trucks to choose from and the staff was very professional. They were quick about their work by not letting customers wait to long. Over all it was a good experience. And the building was clean. Keep up the good work!Kevin M.
Le client n'a pas laissé de commentaire.PAMELA B.
Le client n'a pas laissé de commentaire.VERNA J.
Fix computer system.Leroy T.
Mannnn...Ms. Ava is the Best. I came in needing a truck & was stressed...she took time w/ me by talking me down from being stressed. Ms. Ava ..walked me through the process & I left in a different state of mind..than I was in upon arrival to UHaul.GLORIA T.
I could not reach anyone via phone or email after hours That's the only reason I gave 4 stars...The Lady Ava was great through the whole process!!EMANI T.
Everything was Great...... Stellar customer serviceROBERT BURNS JR G.
I felt forced to take the ins. Based on your policy the I would have to pay entire cost of any truck damage immediately whRUBY D.
Merci de votre coopération.Gertie T.
personal was really friendly and equipment was ready.RICHARD D.
Le client n'a pas laissé de commentaire.ANDRA E.
Can not think of anything at this time. Keep up the good workColetta S.
No commentdorothy J.
Le client n'a pas laissé de commentaire.Briana D.
Le client n'a pas laissé de commentaire.LESLIE S.
Le client n'a pas laissé de commentaire.GERSON JOEL G.
They every nice and helpfulIESHA LACOLE B.
Le client n'a pas laissé de commentaire.OLIVIA T. | Premières impressions
Le client n'a pas laissé de commentaire.CAFFERY B.
Le client n'a pas laissé de commentaire.GERARDO S C.
Le client n'a pas laissé de commentaire.DENNIS T.
Le client n'a pas laissé de commentaire.Henry B.
Le client n'a pas laissé de commentaire.ROGER C.
Le client n'a pas laissé de commentaire.SHONDRA S.
Le client n'a pas laissé de commentaire.DOMETRI W.
The staff was very helpful and went out of the way to make sure I was satisfiedduncan s. | Premières impressions
Keep being friendly and helpfulDUNCAN S.
The location was shorthanded and the reservationists was rudeDENNIS T.
Le client n'a pas laissé de commentaire.ARNEZ J W. | Premières impressions
Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome Lawanda G. | Premières impressions
How long does it take uhaul to refund the difference back to my card ending in 0267. Uhaul owes me a refund of 75.00. Thankyou, waiting on my refund please?? S.JoynerSHIRLIE J.
Le client n'a pas laissé de commentaire.PRAKASH B.
Well I was given my credit refund in a timely manner versus the last time I waited. But the online rental wasn't available when I got to this location as was completed and I gave reference number and had to go through again even though it was supposed to be reserved but they did have the size truck I neededLINDA F.
Le client n'a pas laissé de commentaire.MONICA H.
Excellent service à la clientèlePRINCESS A.
Le client n'a pas laissé de commentaire.Victor S.
Le client n'a pas laissé de commentaire.KIMBERLY J.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.LOURDES F.
Le client n'a pas laissé de commentaire.Winston W.
Customer Service Ava(Eva) is an excellent employee, I would rate her a 10+ and also I spoke with Lucreasa in the call center and she gave top rated service.PRECILLA S.
Le client n'a pas laissé de commentaire.EDGAR G.
Le client n'a pas laissé de commentaire.J. Grant T.
N/ aANTHONY F.
AWESOME!!Shanita F. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA S.
Excellent service.Ava is great.BETTY H.
Le client n'a pas laissé de commentaire.LUIS P.
Le client n'a pas laissé de commentaire.LOUIS W.
Everything was explained to me real clear and I really appreciate it the way to customer service WorthTravis S. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra G. | Premières impressions
Le client n'a pas laissé de commentaire.Tanesha S. | Premières impressions
Good peopleLEE S. | Premières impressions
Le client n'a pas laissé de commentaire.BARBARA J. | Premières impressions
No commentsHARVEY T. | Premières impressions
I would recommend everyone anyone to U-Haul StorageSERITA J. | Premières impressions
Demetrius and his staff is always been very cordial and helpful.barbara d. | Premières impressions
Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!Jean M. | Expérience générale
Le client n'a pas laissé de commentaire.Breanna G. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.MARCUS W.
Inform the customers about what they are spending their money on. Very simple. Basic customer service 101.LUISANTHONY U.
I paid 85 $. For 43.. mileDAMON H.
Le client n'a pas laissé de commentaire.Gloria H. | Expérience générale
You had one girl trying to run everything. She was so amazing. No internet connection in the building due to the metal roofing. So really had trouble with upload of drivers license. She had 3 more people behind me. The location was also out of dollies which luckily my strength made up for it in my single person move. But the girl was amazing.TIMOTHY B.
I was over charged on my credit card. Once i called to ask about it. The lady Ms. Ava Davis was very rude and disrespectful. Wasn't helpful at all.kimberly B.
Le client n'a pas laissé de commentaire.ROBERTA V.
Todo bien graciasLYDIA C. | Expérience générale
Le client n'a pas laissé de commentaire.DARRIN L.
Ava was very helpful and she has great customer service!!Tasia G. | Premières impressions
You can hire more employees like Ava Davis.ADDISON I.
The cargo trailer I had rented had been stolen from the lot, but the two ladies working there were very helpful and got me into another vehicle.WENDY T.
Great service keep it that wayAndres H.
I would recommend my any one here. They need a whole new staff they are rude unprofessional and ghetto. They need to shut it down and start over, Keeping none of them. Especially the managerJason H.
The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was helpBrandi T. | Premières impressions
Quinton is a new hire. He was very helpful and courteous.Karen T. | Premières impressions
Ave she is superANGELA C. | Premières impressions
Le client n'a pas laissé de commentaire.ricky H.
Le client n'a pas laissé de commentaire.DAWN HANNAH P.
New employees, Retraining , customer service skillsAFOLARIN A.
Le client n'a pas laissé de commentaire.JOE H.
Le client n'a pas laissé de commentaire.Jeremy G. | Expérience générale
Truck had chicken crumbs and clearly wasn't sanitizedSharonda J.
Le client n'a pas laissé de commentaire.TONJI J.
Le client n'a pas laissé de commentaire.James F.
Not lie about the return mileage. I took a picture of odometer before I turned off the truck. The person who processed the check-in added miles to the reading. When I asked the young lady at the counter to go double check she would not and told me to talk to management the next day. This is the second time a uhaul company added mileage to my turn in. I made it a habit to have proof by snapping the picture of before and after. Sad because I will not return to this location due to the dishonesty. Even though my rental and reservation was handled with up most courteous employees, one spoiled the whole experience for me.CORDELL B.
Le client n'a pas laissé de commentaire.Rita A. | Premières impressions
No changes needed.LONNIE C.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.Marcus B.
follow thru with the correct cleaning and sanitizing the equipmentWILLIE P.
Keep up with the good seLAWRENCE M.
Personal for pick up, and return were very cordial, and accommodating. 5 Stars!!!!REGINALD H.
Le client n'a pas laissé de commentaire.DANNY H.
Reserved a dolly for my move. Did not get the dolly. Requested that the charge be removed since I did not get it. Manager advised that he'd remove the charge but it was not removed.Shawna C.
Le client n'a pas laissé de commentaire.Mary K.
Thanks for the great customer service ..Felecia J. | Premières impressions
Staff wasn't helpful and assured me they closed in 7mins while I struggled with an online reservation. Would not rent here again. The equipment was dirty and not maintained properly. Did not feel safe at highway speedsDEVIN H.
Customer service was great ðŸ‘harold H.
Demetrius provided us with an awesome experience and I will recommend this experience to my circle.Taelor B. | Premières impressions
First of all, when I arrived on time for my rental there wasn't a key in the box tht I was given,(2) I was given combernation to three other boxes Which two of them the combination didn't work and the other one also NO KEYS. So I ordered a Lyft to get to the location, no keys, I had to order ANOTHER LYFT to get back to my home and again to return to the location once they were open 60 $in Lyft charges tht I should not have had to do. (3) The truck tht they TRIED to give me had standing water in it as well as trash. Now as we speak I've yet to get my 50 $from y'all for not having my RESERVATION in order for me. Now bcuz of the fact that my truck wasn't ready, I had to spend an additional 40 $that I NEVER SHOULD HAVE HAD TO DO bcuz UHUAL wasn't PREPARED for my reservation...Derek C.
Le client n'a pas laissé de commentaire.Willie J.
When someone pay, unlock storage immediately.TONJA c. | Expérience générale
The GM at this location ROCKS!!! He will go up & beyond for you! Always willing to go the EXTRA MILE for you in any way possible. If you walk in this place â€œgrumpy â€œ you'll leave out filling amazing. He'll try his best to fix the situation (if there's a issue) & all will fall in place.LATRICHIA H.
Le client n'a pas laissé de commentaire.Pedro J.
Le client n'a pas laissé de commentaire.Vincent A.
Le client n'a pas laissé de commentaire.tazra u. | Expérience générale
Le client n'a pas laissé de commentaire.James U. | Premières impressions
Le client n'a pas laissé de commentaire.Felecia J. | Premières impressions
Le client n'a pas laissé de commentaire.nicole t. | Premières impressions
The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!Cindy C. | Premières impressions
Le client n'a pas laissé de commentaire.Tangela F. | Premières impressions
Le client n'a pas laissé de commentaire.Anna G. | Expérience générale
Le client n'a pas laissé de commentaire.Moris L. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia H. | Expérience générale
Le client n'a pas laissé de commentaire.Doretha B. | Premières impressions
MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESSOCEANIOUS G. | Expérience générale
Over charged at times,and refuse to give refund!GABRIEL N. | Expérience générale
Cooljanice d. | Expérience générale
Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!Alyssa G. | Expérience générale
My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn't have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I'm out of furniture & clothes with a newborn baby and they don't even care to replace nothingDanviel C. | Expérience générale
The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!Taunya P. | Expérience générale
Le client n'a pas laissé de commentaire.OCEANIOUS G. | Premières impressions
I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friendFefi J. | Premières impressions
There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.Taunya P. | Premières impressions
They went above and beyond for us. Thank you all.Lisa C. | Premières impressions
I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...John J. | Premières impressions
Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alotBrandi T. | Premières impressions
Lexis was very helpful but the manager was horrible. She don't even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.Porschia L. | Expérience générale
with a guest feel employee shouldn't answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of meandrea f. | Premières impressions
The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.Darrell T. | Expérience générale
The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.Erica a. | Expérience générale
Waited in line for 15 minsTRACY T. | Expérience générale
I was satisfied.Ramona S. | Premières impressions
There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.Pamela B. | Expérience générale
The manager was awesome great customer service.Erica a. | Premières impressions
I would recommend uhaul storage to friends and familyJacalyln M. | Expérience générale
The staff was very polite and helpful. Great experienceDarrell T. | Expérience générale
The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.Darrell T. | Premières impressions
Great serviceChelsea B. | Premières impressions
My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.Dominique D. | Expérience générale
They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.mahogany r. | Expérience générale
The facility is well kept, very clean. The service I received was excellent.Peggy B. | Expérience générale
I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.timothy h. | Expérience générale
Great customer service, clean facility.Tony B. | Premières impressions
I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..takeitha m. | Expérience générale
Was told that the unit 1418 would be clean and it wasn't. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.Kendra J. | Expérience générale
The manager Micheal Billings Jr., was not helpful choose another storage facility. They don't care about you property all they care about is the money they make off of you.Phillip and Chastity E. | Expérience générale
The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my thingsChastity E. | Expérience générale
Excellent customer servicemadilyn m. | Réservation
Nice experiencejazarnique o. | Expérience générale
Very good customer service.Octavia B. | Expérience générale
My delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.Kari T. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!