Customer Reviews for U-Haul Moving & Storage at Mesa Rd

1 565 évaluations

8801 Mesa Rd   Houston, TX 77028
(Ley Rd & Tidwell)

(713) 631-2344

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(713) 631-2344

8801 Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Deben de explicar bien a los clientes,a mí me cobraron 267 dólares por entregar el camión con el tanque de gas vacío.No me dijeron nada solo me sacaron este dinero de mi cuenta cuando con la mitad de ese dinero se le llena el tanque de gasolina al camión

YURISANDER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYN M. 
Évaluation :
5

Staff is very Friendly and courteous. Place is very clean inside.

DUSKIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean T.  |  Premières impressions 
Évaluation :
5

Great customer service! U-haul empowering women!

KATHRYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ezell m.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

SARA R. 
Évaluation :
5

The manager was very professional

CARLOS M. 
Évaluation :
3

CUSTOMER SERVICE WASNT FRIENDLY AT ALL, THEY ACTED LIKE THEY WERE DOING ME A FAVOR TO EVEN WAIT ON ME... WHEN I DROPPED OFF THE TRUCK IT SAID MY MILEAGE WAS 144 YET I WAS CHARGED FOR 200 MILES, CAN YOU TELL ME WHY THAT IS?

JOSEPH M. 
Évaluation :
5

Thanks to all staff ,

Pitre C.  |  Expérience générale 
Évaluation :
2

Make sure that the truck is clean with no trash left in the back of it; verify the the correct mileage and fuel amounts before renting out; Explain better the breakdown and costs of services; Better courtesy of staff toward customers; TRASH the U-Haul app; do not make customers feel as if it will cost them extra to come snide the store to get face to face customer service

KAREN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick P. 
Évaluation :
5

Just stay with the same attitude at all times

ARBELIO R. 
Évaluation :
5

Great & efficient service!

VENOLA T. 
Évaluation :
5

Staff was really nice and we were pleased with their friendliness and professional service.

ALBERT M. 
Évaluation :
5

Keith, was extremely, professional & helpful.

KEDEGRA B. 
Évaluation :
3

I received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional 15 $late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.

albert b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR G. 
Évaluation :
5

Great 👍

WILLIE E. 
Évaluation :
5

Heidi and Kevin customer service was incredibly refreshing

Ashley B.  |  Premières impressions 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE FRIENDLY, PROFESSIONAL AGENTS

DONNA GAIL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRAIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

My experience was awesome.

GWENDOLYN B. 
Évaluation :
1

Check in was unorganized and lacked your customer service expectations…..return was worse….. had to park trailer and unhook the trailer from my vehicle after no one acknowledged my arrival in the return area ….. trailer was beat to hell and look d terrible…. Dirty…. Old straps still attached to D rings inside had been cutoff and left

KYLE B. 
Évaluation :
5

The thing I love most is not only was the van we rented in excellent condition but the people who waited on us were very friendly and helpful. I highly recommend them for your rental needs.

MONA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATRECEIA HAYES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony T.  |  Expérience générale 
Évaluation :
5

It took a minute for ac to begin working, maybe you can make sure they are operated regularly

DEMETRA L. 
Évaluation :
2

The lady that work there was real rude to me and gave me a dirty unit.

Qynne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIKA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY ALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevoski J.  |  Expérience générale 
Évaluation :
1

Truck was dirty. The app for "express" check in is horrible! It took over 45 minutes and I still had to go inside to get the key. This was the worst purchase/rental experience I have had since...the last time I rented from uhaul.

Patrick W. 
Évaluation :
5

The representatives at the Mesa location were cordial, PROFESSIONAL, caring and wonderful. It was my first time pulling any trailer with my jeep and trailering my motorcycle. I was very apprehensive about the entire process. I wasn't sure of myself but they made it EASY. Very kind. This location is underrated. They need a SUBSTANTIAL bump in pay (financial raise). I will be renting a trailer from them often. EXCELLENT EXCELLENT customer service and KNOWLEDGE. @UHAUL MESA: Thank you for making my experience calming and a success!

TREINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICCARDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELO B. 
Évaluation :
1

As a first time customer, I feel it is very bad practice to charge customers for days not being used. I recently purchased 5 day rental but things changed and I only needed the uhaul for 2 days. I was forced to keep it for 4 days before returning it back to uhaul.

MICHAEL G. 
Évaluation :
4

Staff was very friendly

ROBBIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
4

The service I received was excellent from making the last minute reservation with Ava to my service inside the business with Krystopher was Excellent thanks for your assistance.

Sabrina S. 
Évaluation :
5

Wonderful facility; will certainly recommend.

JUSTIN C. 
Évaluation :
5

The general manager was great very helpful and very welcomed of the customers

DEQUANTA E. 
Évaluation :
5

Customer service was above and beyond professional. Ava was courteous and has a positive attitude, excellent front person for your company. Kristifer is the young man that check the trailer when I returned it. Very conscientious employee. Thank your team for a positive transaction.

RODNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
5

Other location rented truck I had reserved wanted me to take larger one. Neighbor told me about this location. Clean, friendly.

BRENDA J. 
Évaluation :
2

I was given the wrong paperwork for the truck that I rented. Then after I got home I checked the oil and there was no oil on the dipstick, I had to buy oil to put in the truck. I checked the transmission and it was low. When I returned the truck they was to email my receipt, I had to go back to the place to have them print it out.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison O. 
Évaluation :
5

Add free ratchet straps for Movers

BLAIR K. 
Évaluation :
5

Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.

Sydnee B.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

CONNIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahogany R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH W. 
Évaluation :
5

The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.

Dovie F.  |  Premières impressions 
Évaluation :
5

The facility was fine. The reservation made by uhaul was not kept. The facility did not have my space available. I paid mire money for a non climate control unit

PHILIP C. 
Évaluation :
5

There's not much that can be improved. It was a 1st time experience meeting this exceptional team. Quentin (Rep.) was sooo knowledgeable about this whole process. Whereas I felt overwhelmed about this process he along with Ms. Ava (ðŸ'¯) was phenomenally fantastic. I had some issues with U-haul, like other Reps. through Customer Service told me that they couldn't help me & I had to go to Dayton or Kountze Texas to get the Truck of my choice BUT I called this Uhaul Company with Ms. Ava & she told me she could help me. Once I came in, the ease of a hectic move was felt. They DID have a Truck for me & everything that i needed. She is such a great Supervisor (???) & very smart. I would recommend this U-haul to everyone that comes my way for a Move. It was a far trip for me but sooo worth the trip. Kudos to Ms. Ava & her Team.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
4

Change wiper blades

RORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Johnesha A.  |  Expérience générale 
Évaluation :
5

It's great to see a young lady able to hitch a trailer to my truck. Equal opportunity is in full affect at the U-Haul location on Mesa Rd.

CEDRIC J. 
Évaluation :
5

Good attitude always

ARBELIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISHA C. 
Évaluation :
5

This is the best place to go to very hardworking and helpful

TYLER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Customer Service Representative Ava was very Professional and Proficient. She Tirelessly Assisted Me.

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA S. 
Évaluation :
2

Unsatisfied as I was told that my rental would be extended, but not advised that the extensions included the charges for an additional day. Will not be using this location or service again

ENRIQUE C. 
Évaluation :
5

Nothing I can think of everything looked and workers help me ASAP

Malissa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thronda K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISHELYA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Awesome service (Ava and Dominique). Excellent knowledge about u haul services.

Shaquita Taylor T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHNESHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE P. 
Évaluation :
4

The Dominique and Ava was very helpful. Customer service skills and knowledge was excellent. I love their wellness to help and go beyond to ensure customers are getting efficient service. Great job!

SHAQUITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NED K. 
Évaluation :
4

Everything went well, the young lady that helped me was very pleasant and helpful.

PURSEY C. 
Évaluation :
1

Gas tank was not on the amount that employees indicated on a paperwork, I did take pictures of the gas amount and click disputed to the link that was provided to me upon droping off the truck. I notified an employee by the last name of Humphrey that the gas was not actually on the amount that was indicated on the paperwork and I showed him the picture of before and after he indicated that he would take care of it but he did not and I ended up being charged.. I spoke with an employee by the last name of Crump.. she told me that it's nothing that she can do about it, upon me obtaining information to contact upper level management to get this issue resolved Miss Crump had a friend up there hanging out with her, he was upset that I was asking for the corporate number and her names so that I can get the issue resolved... he began forcibly telling me the same thing she told me which I understood when she told me... I proceeded to ask him if he work there and he told me " does it look like I work here" then this guy that was holding a bag that appeared to have a weapon inside of it.. also he did not have any facial covering on him and we are in a middle of a pandemic, he started walking towards me and I told him "do not come towards me" he began to get father upset and told me that he's going to be outside waiting for me.. when this guy left the employee Crump stated that she knows him. Absolute worst experience I've experienced in my life.. and I think it's only fair for me to receive all of my money back due to the inconvenience of you all not honoring the first reservation I had to be sent to a different location and ended up having to go through the experienced the worst experience I've ever experienced. Also the truck was not blowing cold in the AC and a moving experience was awful.

JAMES M. 
Évaluation :
4

Faster process. Shorter time waiting

FLOR G. 
Évaluation :
1

Educate and train employees better, have employees check equipment and trucks frequently, and improve mobile app features.

KRISTEL DASHAUN H. 
Évaluation :
5

Each and every employee that I encountered was friendly, helpful and courteous! I will definitely use this location for future moving purposes.

CONSUELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY M. 
Évaluation :
5

This location especially Domique goes above and beyon for renters.

VIVIAN W. 
Évaluation :
5

The ladies were sweet and friendly

Alean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKKI K. 
Évaluation :
4

The only issues that I experienced was, the timing in which customers were taken care of .There was no urgency. At other locations it's a rule to make sure the customers are processed in a timely manor. EVERYONE IS ON A SCHEDULE AND THAT should always be in the employees mind. It was as if nothing mattered and when I get to it I will kind of attitude. But other than that it was a good experience. The employee was polite.

TERICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Towanda H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

Ava was a great company rep

JEFFREY K. 
Évaluation :
5

Just a great experience all around!!!

BRANDON T. 
Évaluation :
5

Mrs Ava and Mr.Marvin were so wonderfully professional and polite. They made sure that my husband and I were well taken care of .I must admit that I was hesitant about this location at first,but they quickly changed my mind . Thank you both for being who you are and providing the care and concern that you did to my husband and I. God Bless

TERICIA B. 
Évaluation :
5

Excellent service

ALFREDIA W.  |  Premières impressions 
Évaluation :
5

I can say that this site really knows how to handle irate clients. I watched a female worker firmly handle a demanding male. She asserted several times that she needed to get approval. He was not happy that she did not take his word. The General Manager did some research and then approved the transaction. I felt proud for the worker who maintained her stance.

JERELYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWANDA B. 
Évaluation :
2

Made reservations on Wednesday July 28, 2021 my pick-up July 31, 2021 #!. the intake person could not spell my name, I spelled it three times and he still got it wrong. My name is Arthur not Aurther Never heard of spelling that way in 78 years. I waited on the email he was suppose to send me it never came.i called back got someone to check my email address it was still wrong i ask her to correct it she found and said she corrected it i got the email and name still wrong. on Friday i got two callos telling me that I could pick up my truck that evening, no extra cost I said no. later that evening I got anothr call telling thei truck i requested was not at pick up location i needed to go to another location on mesa i did and they did not have the truck i order so i had to take a 15 foot, and they had no dolly, i was sent to 57080Little York spent done hour and being there finally a man comes out and said they had only a broken dolly. so upset the run around was sickened from poor customer service. called Mesa and told them this dolly is not good. take it off my request.. it was a hecked day and a lesson i paid for and poor customer service is a shame to your company and I had to pay for their mistakes. I will never use Ul-Halul again I should be asking for my money back for such a poor customer service no planning and too to many calls from your customeer sefrvice and I did not get compansated for the hour they chafrded me for runing aroung town looking for a borken dollyh his name was Keith.

ARTHUR W. 
Évaluation :
5

Ms. Ava- manger and Sheronica Crump provided top notch seevice. Even tho things were busy as customer I was priority thank you both for great customer service.

Latoya M. 
Évaluation :
4

Tire monitor system was on in vehicle,other than that everything was good, vehicle,service, reservation, return process. Very good experience thank you

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Very Good 👍

sidney w.  |  Premières impressions 
Évaluation :
5

Nice quick friendly service

Sellie S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnesha A.  |  Premières impressions 
Évaluation :
5

Best staff ever. Polite. Very detail about instructions. Clear communication.

Bertano C.  |  Premières impressions 
Évaluation :
5

The manager was very professional and Curtis she made you feel she was there to help you

SARAH EDMONDS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNEZ J W.  |  Premières impressions 
Évaluation :
5

Everything was explained to me real clear and I really appreciate it the way to customer service Worth

Travis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G.  |  Premières impressions 
Évaluation :
5

Good people

LEE S.  |  Premières impressions 
Évaluation :
5

I would recommend everyone anyone to U-Haul Storage

SERITA J.  |  Premières impressions 
Évaluation :
5

The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was help

Brandi T.  |  Premières impressions 
Évaluation :
5

Quinton is a new hire. He was very helpful and courteous.

Karen T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita A.  |  Premières impressions 
Évaluation :
4

Thanks for the great customer service ..

Felecia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doretha B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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