Évaluations des clients U-Haul Moving & Storage at Mesa Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Mesa Rd

Cote générale :

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HARVEY T. | Premières impressions |
Évaluation :

No comments

SERITA J. | Premières impressions |
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I would recommend everyone anyone to U-Haul Storage

barbara d. | Premières impressions |
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Demetrius and his staff is always been very cordial and helpful.

Jean M. | Expérience générale |
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Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!

Breanna G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Linda M.
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Le client n'a pas laissé de commentaire.

MARCUS W.
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Le client n'a pas laissé de commentaire.

LUISANTHONY U.
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Inform the customers about what they are spending their money on. Very simple. Basic customer service 101.

DAMON H.
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I paid $85. For 43.. mile

Gloria H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TIMOTHY B.
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You had one girl trying to run everything. She was so amazing. No internet connection in the building due to the metal roofing. So really had trouble with upload of drivers license. She had 3 more people behind me. The location was also out of dollies which luckily my strength made up for it in my single person move. But the girl was amazing.

kimberly B.
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I was over charged on my credit card. Once i called to ask about it. The lady Ms. Ava Davis was very rude and disrespectful. Wasn't helpful at all.

ROBERTA V.
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Le client n'a pas laissé de commentaire.

LYDIA C. | Expérience générale |
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Todo bien gracias

DARRIN L.
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Le client n'a pas laissé de commentaire.

Tasia G. | Premières impressions |
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Ava was very helpful and she has great customer service!!

ADDISON I.
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You can hire more employees like Ava Davis.

WENDY T.
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The cargo trailer I had rented had been stolen from the lot, but the two ladies working there were very helpful and got me into another vehicle.

Andres H.
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Great service keep it that way

Jason H.
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I would recommend my any one here. They need a whole new staff they are rude unprofessional and ghetto. They need to shut it down and start over, Keeping none of them. Especially the manager

Brandi T. | Premières impressions |
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The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was help

Victor V.
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Comunication

Karen T. | Premières impressions |
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Quinton is a new hire. He was very helpful and courteous.

ANGELA C. | Premières impressions |
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Ave she is super

ricky H.
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Le client n'a pas laissé de commentaire.

DAWN HANNAH P.
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Le client n'a pas laissé de commentaire.

AFOLARIN A.
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New employees, Retraining , customer service skills

JOE H.
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Le client n'a pas laissé de commentaire.

Jeremy G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sharonda J.
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Truck had chicken crumbs and clearly wasn't sanitized

TONJI J.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

CORDELL B.
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Not lie about the return mileage. I took a picture of odometer before I turned off the truck. The person who processed the check-in added miles to the reading. When I asked the young lady at the counter to go double check she would not and told me to talk to management the next day. This is the second time a uhaul company added mileage to my turn in. I made it a habit to have proof by snapping the picture of before and after. Sad because I will not return to this location due to the dishonesty. Even though my rental and reservation was handled with up most courteous employees, one spoiled the whole experience for me.

Rita A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LONNIE C.
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No changes needed.

JAMES R.
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Le client n'a pas laissé de commentaire.

Marcus B.
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Le client n'a pas laissé de commentaire.

WILLIE P.
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follow thru with the correct cleaning and sanitizing the equipment

LAWRENCE M.
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Keep up with the good se

REGINALD H.
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Personal for pick up, and return were very cordial, and accommodating. 5 Stars!!!!

DANNY H.
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Le client n'a pas laissé de commentaire.

Shawna C.
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Reserved a dolly for my move. Did not get the dolly. Requested that the charge be removed since I did not get it. Manager advised that he'd remove the charge but it was not removed.

Mary K.
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Le client n'a pas laissé de commentaire.

Felecia J. | Premières impressions |
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Thanks for the great customer service ..

DEVIN H.
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Staff wasn't helpful and assured me they closed in 7mins while I struggled with an online reservation. Would not rent here again. The equipment was dirty and not maintained properly. Did not feel safe at highway speeds

harold H.
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Customer service was great 👍

Taelor B. | Premières impressions |
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Demetrius provided us with an awesome experience and I will recommend this experience to my circle.

Derek C.
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First of all, when I arrived on time for my rental there wasn't a key in the box tht I was given,(2) I was given combernation to three other boxes Which two of them the combination didn't work and the other one also NO KEYS. So I ordered a Lyft to get to the location, no keys, I had to order ANOTHER LYFT to get back to my home and again to return to the location once they were open $60 in Lyft charges tht I should not have had to do. (3) The truck tht they TRIED to give me had standing water in it as well as trash. Now as we speak I've yet to get my $50 from y'all for not having my RESERVATION in order for me. Now bcuz of the fact that my truck wasn't ready, I had to spend an additional $40 that I NEVER SHOULD HAVE HAD TO DO bcuz UHUAL wasn't PREPARED for my reservation...

Willie J.
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Le client n'a pas laissé de commentaire.

TONJA c. | Expérience générale |
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When someone pay, unlock storage immediately.

LATRICHIA H.
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The GM at this location ROCKS!!! He will go up & beyond for you! Always willing to go the EXTRA MILE for you in any way possible. If you walk in this place “grumpy “ you'll leave out filling amazing. He'll try his best to fix the situation (if there's a issue) & all will fall in place.

Pedro J.
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Le client n'a pas laissé de commentaire.

Vincent A.
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Le client n'a pas laissé de commentaire.

Beatriz C.
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It was a very big help. Thank you to the person that helped us, that day..

tazra u. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeffery C.
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This was my best experience ever with Uhaul.

Felecia J.
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Great customer fast reliable and suggested better rating manager was awesome ..

Nathan M.
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Le client n'a pas laissé de commentaire.

Victor E.
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Great guy glad to come back.

GWENDOLYN S.
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Customer service didn't give me a receipt for boxes I purchased I try to return boxes I didn't need so because I didn't have receipt unable to get refund. I had receipt for use of truck.

James U. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Felecia J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Steven T.
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Le client n'a pas laissé de commentaire.

JOHN R.
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Le client n'a pas laissé de commentaire.

Ernesto M.
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Very dissatisfied with the employee handling the transaction, first he charged me for the insurance coverage even though I had rejected it, second he never checked in the equipment when I returned it and ended up charging me for several days of rental . This extra charge caused my bank account to be overdrawn. This caused a lot of trouble and could've been easily avoided if the employee would've done his job righ.

John W.
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ONLINE PORTAL NEEDS MAJOR WORK FOR MOBILE PICKUP HAD A PICKUP AT 5AM AND HAD TO WAIT UNTIL THE STORE OPENED FOR SOMEONE TO HELP ME, CUSTOMERSERVICE OVER THE PHONE WAS COMPLETE TRASH AND SAID IT WAS MY CARD THAT WAS FAULTY WHEN TALKING TO THE MANAGER OF THE STORE HE SAID THAT IT WAS THE ONLINE PORTAL NOT TAKING THE PICTURE OF MY DRIVERS LICANSE. HORRIBLE EXPERIENCE I WILL BE CALLING TODAY TO GET MY MONEY REFUNDED. THE IN PERSON MANAGER OF THIS STORE WAS THE ONLY HELPFUL ONE AT ALL THROUGH MY ENTIRE EXPERIENCE

Schunta V.
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Very Satisfied

carolyn joyce P.
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Le client n'a pas laissé de commentaire.

ERIC W.
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You might want to add one or two more employees around the 1st of the month or Saturdays.

TIMOTHY C.
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I was told overcharged by $20 and I took the exact route that I had previously taken when I rented a truck back in February. A $65 round trip then cost me $87 this time.

Christina S.
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Le client n'a pas laissé de commentaire.

D ERICA M.
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Le client n'a pas laissé de commentaire.

Mario T.
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Le client n'a pas laissé de commentaire.

CLEMETENE S.
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Le client n'a pas laissé de commentaire.

ALTON D.
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Le client n'a pas laissé de commentaire.

nicole t. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROSIA M.
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Great 👍 location. All staff very professional and understanding, willing to help. Thanks

Edwin O.
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Le client n'a pas laissé de commentaire.

DIEGO O.
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The reservation process was horrible. I went to two different locations Not truck was available and was told to go to a third one. Finally after much complaining I got a truck under a new reservation. When the day was over U-Haul called to enquire whether I will use the truck. Unbelievable the lack of control and disconnection between owned and franchised stores...

francisco M.
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Le client n'a pas laissé de commentaire.

Andrew D.
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Service was solid and quick. Used this place twice and will use it again

LAMEL F.
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Very good customer service,

Wendy L B.
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BE WARY!! This company is out to take you!! Firstly, the people at the pickup location in Houston did not explain the process on gas, damage, or drop off. When we got there to pick it up at the scheduled time the vehicle was still out with another renter. They quickly cleaned it but completed no walkthrough with us ... presumably because we purchased the full coverage insurance for a long trip. In addition the rental agent overstated the gas as 7/16 full instead of a 1/4 which cost us an additional $30 in gas (I shoulda have taken my own pict). We then learned from the drop off location, when he saw old damage from a previous renter (good thing we had the full insurance) and wanted to charge us for it that the pickup location was supposed to walk with us, take picts (that would expire in 35 minutes??) to document the damage! Never happened! BE WARY!!

Laterial R.
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Le client n'a pas laissé de commentaire.

BETTY LAWTON D.
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This was my first time using this company. As of now I don't have any complaints about this place and because I was treated with professional and friendly service. Will recommend to everyone and I will use them again.

Crystal H.
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The staff was very pleasant.

ROBERT B.
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Stay understanding and friendly.

Onezia G.
Évaluation :

Explain more about how the rental process goes especially for first time rentals .

Cindy C. | Premières impressions |
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The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!

Kirk W.
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Le client n'a pas laissé de commentaire.

LAQUITHER D.
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Nothing everything was great

Cameron T.
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The General Manager Demetrius gave me very bad customer service I have already contacted multiple people for the things he did and said and I hope to get a resolution soon.

Tangela F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Anna G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dorothea C.
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Le client n'a pas laissé de commentaire.

PHILLIP GEORGE M S.
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I just want to say that the movers we had was awesome.they were quick and professional

Mark S.
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N/A

Moris L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CYNTHIA L.
Évaluation :

Poor customer service. Had me to wait 20 min saying he was waiting on another customer that continued to be outside at their car not inside their building. No greet or nothing once I walked in store. On top of that once I dropped off. Still Poor customer service. If I really didn't need the truck I would have went to another store was pressed for time. Need Customer Service Training refresher course

ERICA MICHELLE M.
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Le client n'a pas laissé de commentaire.

LARRY C.
Évaluation :

As for improving I could not ask for more. Mr Demetrius was very helpful when I called to reserve a truck and fitted me with the right size.that handled my load... Keep serve like this and it will speak for itself. Larry C

Terry M.
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Le client n'a pas laissé de commentaire.

Anna G.
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Le client n'a pas laissé de commentaire.

ERICA B.
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It was this location it was Serria Ranch and customer service just horrible

IRENE B.
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Le client n'a pas laissé de commentaire.

Jarod D.
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Need better wifi at location. It took a long time to upload pics of the van. I had to repeat this step several times.

diane O.
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Le client n'a pas laissé de commentaire.

DAVID GLEN A.
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Le client n'a pas laissé de commentaire.

ROLANDE O.
Évaluation :

Demetrius Collins, Your General Manager was very disrespectful , unprofessional and had a attitude toward me, it seems he don't treat all customers the same. I believe he was being racist toward Mexican, because while I was waiting for my paperwork to close my account, some other Mexicans came in and he asked what they wanted and then told they to wait their turn. Why ask and then tell them to wait their turn with an attitude. Plus he charged me more money than I needed to pay. Y'all have a sign that says you will save 25$ if we clean the truck, I cleaned the truck and didn't get my 25$ refund. I would like to speak to corporate, that is over a General Management. 713-325-3727 Roland Ochoa

ANNAMESHIA K.
Évaluation :

The brakes on the truck I rented needed to be changed

Demita F.
Évaluation :

I scheduled a U-Haul 5/1/2020 at the8801 Mesa Dr. location, upon picking up the Rental the manager waited on me and suggested I purchase the insurance so I did, moving through the day I made a stop at a local store I had a minor accident in the U-Haul I reported it to the store and to U-Haul no damage to U-Haul only to the store now U-Haul does not acknowledge the accident coverage they want my personal insurance to cover the claim!! What do they have Accident coverage for??? False advertisement.

Cynthia H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

robert W.
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I was scheduled to drop off at Langley Rd and Homestead but the person there Wes very unprofessional and stated they don't have anything to do with U-Haul. I had to call two different times to get the correct information to drop the trailer

BRIAN H.
Évaluation :

i made a reservation & the trk showed up hours late the attendant kept telling me he was calling but i didnt believe hin as the person was coming from nw houston & it only takes 20 min to get to nw houston as we were already on the north side next he said he would compinsate me for the truck being 3 hrs late that never happened either next the trk was low on oil (i had to check it) as they didnt & they never performed the full saftey check either it seemed they were rushing to get me outta there when i left i did tell the nice man that i had a moving crew of 4 guys (paid hourly) waiting since 9 am (and it was now noon) as the uhaual people reasured me the truck would be available for pick up at or befor 9 am so i showed up at 830 & bought a dozen donuts to brighten the morning & they liked it too during this waite time i was informed that the cuttomer was out 21 min acording to his gps witch confirms my thoughts about the 20 min travel time from nw houston in closing i would like a partial reimbursment for loosing 1/2 day on my move i did try to call cutomer service but after (over 1/2 hour on hold) i hung up and by that time the moving crew was back from lunch (at 1 oclock) so we started the loading of the truck up to 4 pm as that was there quitting time we did have to clean the attic as it was covered with dirt and was clearly never moped or properly cleaned before i picked the truck up i did see the young man enter the back of the truck (but never took time to do a final departure inspection (didnt thing or shouldnt have to) as you expect them to take pride in their job when i was returning the truck i did notice the fuel mileage was no really close at all to your advertised 10 mpg in fact it was much lower (like 7 mpg) when loaded i am a retired trk driver (after over 1 million logged miles) and hold numerous awards for safety & fuel mileage bonuses also i did however try to get 10 mpg when empty & that never happened either (driving 55/60 mph) on a back woods county road with no traffic or stoplights during my return trip to reits garden ctr sighned; really really disapointed have a good day & stay safe

VONDA W.
Évaluation :

To have more than one employee working.

RUSSELL M.
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I really appreciated U-Haul taking care if everything. Great customer service which is hard to find these days. Thank you!

Liliana N.
Évaluation :

Make sure there's no trash left behind the seats. When returning the truck, I choose to take the some big trash out, otherwise it would of seemed it was I, the one that left the trash there. Other than that, my experience was great. Customer care was outstanding after hours.

Doretha B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARISSA R.
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Le client n'a pas laissé de commentaire.

Latrichia H.
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All was well. No improvements on my behalf. The GM is a marvelous guy! Hardworking & very understanding!

OCEANIOUS G. | Expérience générale |
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MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESS

GABRIEL N. | Expérience générale |
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Over charged at times,and refuse to give refund!

MARIA P.
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The young lady was very friendly and knowledgeable, they always treat me well there.

JOHNNY G F.
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Le client n'a pas laissé de commentaire.

OCEANIOUS G.
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KEEP MR. DEMETRIUS THERE HE IS AWESOME VERY POLITE AND PROFESSIONAL GREAT CHOICE FOR A TEAM MEMBER UHAUL

Zhaosheng T.
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Le client n'a pas laissé de commentaire.

SANDY MARSHALL F.
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Wrong size trailer keep for one hour and still got charge

LARRY H.
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Do not know,recieved great service today.

janice d. | Expérience générale |
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Cool

Alyssa G. | Expérience générale |
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Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!

Danviel C. | Expérience générale |
Évaluation :

My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn’t have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I’m out of furniture & clothes with a newborn baby and they don’t even care to replace nothing

Taunya P. | Expérience générale |
Évaluation :

The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!

OCEANIOUS G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Fefi J. | Premières impressions |
Évaluation :

I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friend

Taunya P. | Premières impressions |
Évaluation :

There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.

Lisa C. | Premières impressions |
Évaluation :

They went above and beyond for us. Thank you all.

John J. | Premières impressions |
Évaluation :

I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...

Brandi T. | Premières impressions |
Évaluation :

Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot

Porschia L. | Expérience générale |
Évaluation :

Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.

andrea f. | Premières impressions |
Évaluation :

with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me

Darrell T. | Expérience générale |
Évaluation :

The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.

Erica a. | Expérience générale |
Évaluation :

The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.

TRACY T. | Expérience générale |
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Waited in line for 15 mins

Ramona S. | Premières impressions |
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I was satisfied.

Pamela B. | Expérience générale |
Évaluation :

There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.

Erica a. | Premières impressions |
Évaluation :

The manager was awesome great customer service.

Jacalyln M. | Expérience générale |
Évaluation :

I would recommend uhaul storage to friends and family

Darrell T. | Expérience générale |
Évaluation :

The staff was very polite and helpful. Great experience

Darrell T. | Premières impressions |
Évaluation :

The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.

Chelsea B. | Premières impressions |
Évaluation :

Great service

Dominique D. | Expérience générale |
Évaluation :

My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.

mahogany r. | Expérience générale |
Évaluation :

They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.

Peggy B. | Expérience générale |
Évaluation :

The facility is well kept, very clean. The service I received was excellent.

timothy h. | Expérience générale |
Évaluation :

I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.

Tony B. | Premières impressions |
Évaluation :

Great customer service, clean facility.

takeitha m. | Expérience générale |
Évaluation :

I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..

Kendra J. | Expérience générale |
Évaluation :

Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.

Phillip and Chastity E. | Expérience générale |
Évaluation :

The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.

Chastity E. | Expérience générale |
Évaluation :

The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things

madilyn m. | Réservation |
Évaluation :

Excellent customer service

jazarnique o. | Expérience générale |
Évaluation :

Nice experience

Octavia B. | Expérience générale |
Évaluation :

Very good customer service.

Kari T. | Expérience générale |
Évaluation :

My delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.

Non reviews have been submitted for this location.

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