Évaluations des clients U-Haul Moving & Storage at Michigan Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Michigan Rd

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DEBORAH C.
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Le client n'a pas laissé de commentaire.

TIFFANIE B.
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Le client n'a pas laissé de commentaire.

AMANDA E.
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Le client n'a pas laissé de commentaire.

Reggie D.
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Le client n'a pas laissé de commentaire.

Davion G.
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Le client n'a pas laissé de commentaire.

CALLINA H.
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Upgrade upgrade upgrade and none of the access badges work

JONATHAN L.
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Le client n'a pas laissé de commentaire.

Jimmie H.
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This is my third rental from this location this year, I have never had any prolems. Everyone always seems to be VERY helpful and nice. I would recommend this location

Jessica L.
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The website told me truck and equiptment were available at this location. I booked while sitting in the parking lot. When I went in to get keys they told me the equipment was not available. They told me to try other uhaul locations but couldn't tell me which location to go to. Got in truck and it hadn't been cleaned. Literally there were masks and other small items left behind from the last driver. They said they would clean it. They came back out and told me it was good, when I got back in the truck THERE WERE STILL OLD MASKS IN THERE!!! I pointed it out to him and he said oh my bad, took the masks out and said “it's good to go”. Ew!!! It was horrible and I will never be back or ever refer this location. Truck was nasty and damaged and I was still charged for equipment even though they not provide me with it.

THERESA L.
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Loved the truck. There was some broken glass when I got it otherwise super clean. Best rental experience I have ever had.

kamaria B.
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Le client n'a pas laissé de commentaire.

Jina H.
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Le client n'a pas laissé de commentaire.

hunter S.
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Le client n'a pas laissé de commentaire.

CHARLENE R.
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Le client n'a pas laissé de commentaire.

Steven R.
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Le client n'a pas laissé de commentaire.

jere K.
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The inside of truck storage area should have been swept a bit better.

lorand M.
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The two young men that helped me were amazing !! When returning the trailer and blankets, both literally ran to the back of the lot to help me. Nobody runs to help customers. Were I currently hiring, I would hire either/both of the young gentlemen. Well done lads !

THOMAS E.
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Main rep was very knowledgeable and friendly

ORLANDO D.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

REBECCA L.
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Le client n'a pas laissé de commentaire.

David R.
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Great service from uhaul, horrible service from moving labor vompany!

Mike G.
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Le client n'a pas laissé de commentaire.

PIERRE B.
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Le client n'a pas laissé de commentaire.

Michael H.
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Not all employees wore masks - even those who were in contact with customers. I shouldn't have to ask them to wear a mask.

WILLIAM B.
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Make your associates wear masks. You had one associate in particular who basically didn't bother wearing a mask. He should be fired. I made him get one when I checked in. When I returned the vehicle, there he was, sitting along the wall without a mask. If I went back there and he was there (without a mask) I would call to have him immediately fired. I think he should be fired nonetheless.

Albert H.
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Make return process after hours easier. I was not able to load photo after numerous times.

THOMAS H.
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Le client n'a pas laissé de commentaire.

Chi C.
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I RETURNED THE TRUCK WITH THE EXACT AMOUNT OF FUEL THAT WAS IN THERE WHEN I PICKED IT UP AND THE CHARGED ME $10.50 FOR FUEL ON MY FINAL RECEIPT, WILL NOT USE THIS LOCATION AGAIN

lacrecia B.
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Twice i had issues with them over charging my account. The fees are ridiculous and they do not disclose the information properly. I will not be doing business with this company because you rip people off

JOHN D.
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The girl who handled the original rental in Indianapois was very unprofessional and used profanity (the f word) multiple times. I was very uncomfortable and felt she was racially biased against me because I am white and she is black.

Yoleatha L.
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Le client n'a pas laissé de commentaire.

Dominic Z.
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Le client n'a pas laissé de commentaire.

Anita J.
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Le client n'a pas laissé de commentaire.

dana N.
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Nothing, everything was great.

David L.
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Le client n'a pas laissé de commentaire.

barry C.
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Smooth drop off

DAVID M.
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Le client n'a pas laissé de commentaire.

Hannah V.
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Overall I'm very happy with this U-Haul experience. There was a mixup in that the location I requested was changed and I wasn't notified by phone call or email. (The corporate office said they left me a voicemail on December 18, but I never got one.) However, the representatives I spoke to were polite and helpful, and they immediately made things right by giving me a $50 guarantee to make up for it; and once I got the truck, it was perfectly cleaned and in good order.

John M.
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Le client n'a pas laissé de commentaire.

Erik R.
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Told they had no dollies at time of pick-up-...There was one in the truck-with "throw-up" on the strap.!!!! No-one checked truck with us- Told just go out and check the truck ourselves. Took a picture of fuel level as it was marked incorrectly. Told them when I turned in and offered the picture as proof. Was told there wouldn't be a charge. Drove only 25 miles and got charged for 9.4 gals and $32.90 I put in 2.24 gals to get the fuel marker to exactly the same place as when picked up. Returned to store when bill was sent to my phone-they could'nt process a return , but they sure could charge against my card. Very unhelpful, just call corporate. This store apparently has no processes and or employees just don't care.

Juan R.
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Got a duplicate charge for my recent rental

Rigo V.
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Le client n'a pas laissé de commentaire.

Angela E.
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Le client n'a pas laissé de commentaire.

VICKI C. | Premières impressions |
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She were very professional answered all our questions handled all I needed I would recommend this location to any and everybody thanks again

Jacquetta C.
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Customer service was good, my experience was simple easy and quick. The staff was pleasant and helpful, I will definitely use this location again.

Sheryll W.
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Great customer service!!!!

Larnell W.
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Everything was top notch as always

roberta S.
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Le client n'a pas laissé de commentaire.

thomas D.
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Both ladies that assisted me did a great job. Keep it up.

Monique T.
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I dont know why the charges was not takeb out of my account at the time of the truck return

LEONID M.
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Le client n'a pas laissé de commentaire.

JEFFREY D.
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Have printer for receipts. Have staff better trained to check in and out.

MICHAEL S.
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The lady that checked me in and showed me how to hook up the trailer was great.

Nicole S.
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Great customer service and would go again

Janet L.
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I was charged for 40 miles when I only used 10

Kia S.
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Was given the wrong truck, and couldn't find keys. It seemed very “shady” and I will not be using this location again.

Crystal S.
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Le client n'a pas laissé de commentaire.

KELLY S.
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All customer clerks were helpful and maintained a professional attitude, especially around closing time when we returned the truck. Good Staff.

Tonya B.
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Le client n'a pas laissé de commentaire.

Lanita I.
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Will not be using this location or the one on Lafayette rd ever again!

Richard K.
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Very helpful and professional.

MARK W.
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truck brakes when I picked up were squeaky but stopping was okay

JUANITA J.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Support staff was excellent and went out of her way to make the process as simple as possible, a great value for the money!

HENRY W.
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Le client n'a pas laissé de commentaire.

Iker Z.
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A few minutes after I left the premises a low pressure tire indicator turned on, meaning the truck was not inspected before I left the premises.

PAUL GERALD T.
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The restroom was a mess. Dried diarrhea all over the toilet.

ORLANDO D.
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Le client n'a pas laissé de commentaire.

JASON C.
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Customer service needs to be improved at this location.

John S.
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Le client n'a pas laissé de commentaire.

Tanisha G.
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The rep was eating her breakfast while assisting customers. The other customer was rented a truck with no passenger mirror. I had to ask the rep to look at the truck with me. The store is filthy and the employees appearance were in a disarray.

MARISA D.
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Le client n'a pas laissé de commentaire.

SHELLIESE S.
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Le client n'a pas laissé de commentaire.

JOSIAH H.
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No interaction

Claude B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

ERIC H.
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Easy pick-up... excellent equipment... easy return... just what I needed for my move. Keep up the good work - can't think of anything to offer in the way of improvements.

Rachel J.
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The original lock that I had on my pod was not on there when I went to empty it. We had to break the lock however there was nothing listed in my file about why the lock had been replaced. My pod also did not arrive on time, no communication had been made to let me know that it was behind. It arrived five days late. I have never had any issues with U-Haul but this last experience was not a good one.

Robert S.
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Le client n'a pas laissé de commentaire.

Mariah R.
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Tire pressure light was on for rr tire.

Mark L.
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Le client n'a pas laissé de commentaire.

Teri S.
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I'm very upset that my drop off location was changed without my knowledge. I delivered the trailer to Lafayette Rd location I had selected the day before and when I got there to do the online return, I found out the location was changed to Michigan instead. This caused me an extra hour in time plus gas. I would like to be reimbursed.

CIERA A.
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Truck was a total wreck. Many mechanical issues. No brakes, no emergency brake, check engine light, ran extremely rough. I am due a refund of charges $181.00 I DO NOT RECOMMEND USING UHAUL!! No customer service!! UHAUL IS PURE GARBAGE!!

bachir M.
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Le client n'a pas laissé de commentaire.

Steven M.
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The truck was not ready as promised. had to go into the store and none of the staff was wearing a face covering. When asked, they put on their masks. Also, the app is confusing and hard to use, though I was able to figure it out.

Ned B.
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Just make the change in drop off process a little easier.

PATRICK A.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Nicholas P.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

James R.
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Great attitudes, customer- focused. Been going there for years never had a problem. They all seem to like what they do which is very refreshing

Matt M.
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I've used Uhaul many times and this time was horable . When walking in and greeting the associate she was eating her mask under her chin not covering her mouth , that made me want to turn right back around and leave but I had mine and plenty of sanitizer . I didn't have time to find some were else as I had a moving crew waiting on me . The first truck that was given did not start , the secound one we found to have Legos dirty socks and other debris and smelled like liter fluid or gasoline . They had not been cleaned Pryor , we found this after we got home to load up . We had to sweep and use cleaner to get the smell out so our belongings didn't smell like this . We were not reimbursed for this extra cleaning . Make sure these things are corrected and reimburse your customers for extra inconvenience of cleaning up others mess along with wearing a mask .

Christelene F.
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You charged me twice!

Michael H.
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The attendant at pickup did not wear her mask properly and the attendant at drop off did not wear a mask at all. You need to take Covid precautions seriously - especially for a customer facing business.

SALLIE S.
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Le client n'a pas laissé de commentaire.

LAKEITA C.
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Life savers ... still affordable and convenient after all these years .Happy staff smiling faces go a long way . Very inviting atmosphere and plenty of solutions a person can use when in the moving process. Thank you from my family to yours. We will be back.

JEFFREY B.
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I returned my truck and forgot to refuel. I asked the person on duty if I should have them move the trucks in the drop off line so I could go refuel and he told me there would just be a small fee for the gas. When I got my electronic bill they charged me more than $80 for the fuel and a refueling charge. I think this is outrageous - they should have told me that would be the case so I could have refused myself. Very disappointed. This location is not customer friendly at all.

juan O.
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Le client n'a pas laissé de commentaire.

algie S.
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Nothing the clerk was nice and quick A “plus

Vicki K.
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Very unprofessional staff. I will never use this location ever again. I'm too pissed to go into the particulars. I'd rather just never use this location again

juan O.
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Le client n'a pas laissé de commentaire.

KENNETH N. | Expérience générale |
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The staff at the facility were so helpful. There was a problem with my access card and staff members Stony and Jesus were always available to open the storage room and Stony put in great effort to investigate the problem by reaching out to his boss and then the supervisor above his boss too! So a huge shout out to the staff for being helpful. Monet was the agent who helped us secure the storage room and she was friendly and quick to get the room assigned so we could start moving in. The hallways are very well lit and there was even a cart we could use to move things into our storage unit. However the light in the storage room we rented was burnt out.

Andrew W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

de jah s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donika F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

AShley S. | Expérience générale |
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The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

ANGEL C. | Expérience générale |
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The staff was great, very friendly and professional. All my needs were met I would definitely come back.

katie s. | Expérience générale |
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wow!!!

Non reviews have been submitted for this location.

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