Évaluations des clients U-Haul Moving & Storage at Michigan Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Michigan Rd

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Tim A. le

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Excellent customer service

David P. le

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Equipment was not available, but I was able to go to another location.

lakita H. le

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You yook an extra $10.00 off my card, and the gas wasn't where Uhaul claimed was the amt. So I put it like it was ALMOST on a 1/4 of a tank.

Brandon L. le

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Staff was awesome. Thank you for making it a painless experience

sharon S. le

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Staff was courteous and professional

Kent S. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Forgot to mention at checkin, parking brake sensor hard to release - could release the brake itself but sensor would stay on. Required multiple tries to get sensor off. Also, noted I did not use blankets - still original plastic wrap. Was told it would be credited - was not. Regardless of these issues, this is a great store from which to rent - friendly staff & convenient location.

DAVID J. le

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Great staff,very friendly and knowledgeable thanks.

Howard H. le

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The employees at the counter were pleasant, knowledgeable, and eager to help. I had a great experience and will return to the same store next time I have a rental need.

crystal K. le

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Le client n'a pas laissé de commentaire.

Erica L. le

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Very helpful guys. Thanks

cheryl P. le

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Le client n'a pas laissé de commentaire.

David S. le

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Didn't help to connect trailer, personal was all over the place very unprofessional

Chris M. le

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There is a sign outside that says wait by the truck and a staff member will come out to check on the truck. While I was pulling in the staff member while on his phone( not talking on it but tapping away at something) walks inside. I walked inside and that staff member had disappeared leaving one behind the counter. He was busy checking people in. He tells me that I can just leave the keys on the counter if I had already paid online. Since I had I left the keys. Over 2 hours from the time I dropped the truck off did I get an email about me dropping off the truck. The check in time was 2 hours after I had dropped off the truck. While this didn’t result in me having to pay extra I think it would be good for you all to know in case it happens to someone else.

CAROL S. le

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Thank you for your customer service

robert D. le

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The local branch was good. But I reserved my truck through the 800 number and I specifically asked for a 24 hr period and was assured that’s what I had. But when I went to pick it up they said I only had it for 4 hrs. And that someone else reserved it after me. So we hurried but we did not finish our move but I had to take the truck back. We had to get a friend and his pickup and use our cars to get the rest. It was very inconvenient and stressful for us to scramble around and finish when it would have been so much easier if we had the uhaul.

Rasheedah N. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Bruce W. le

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Everything was great!

Randall N. le

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Le client n'a pas laissé de commentaire.

Byron M. le

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Le client n'a pas laissé de commentaire.

Vanessa R. le

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Your customer service is poor. You need to hire more staff especially during your peak times. Waiting inside store for over an hour is unacceptable. Holding on phone for 20 minutes is mindless. With customer service soooo poor the outcome soon will be closed doors. Very dissatisfied and I was a loyal customer and Uhaul was my go to but after this experience. NO MORE.

John W. le

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The service was extremely slow. Several of the computers didn't work. The 20 foot truck had a leaking rear differential that we did not notice until we arrived at our final destination. The truck leaked differential fluid all over my driveways one of them being a brick driveway resulting in large stains. It will cost me money and effort to clean both driveways. I am not happy. In addition, the steering on the truck was very loose which made it difficult to drive during the 12 hour journey.

Angela H. le

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Le client n'a pas laissé de commentaire.

Cole T. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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The staff was great. I would recommend this location. However, the web site that the customer uses for selecting the drop off location needs a bit of work. The customer selects the site with no idea of the quality of the site. See my comments about drop off. Other than that one lapse the staff was great and the truck was ready and clean when I picked it up.

Donald W. le

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The young lady Mone'y Was very helpful. It was great doing business with her. She's a credit to your company.

AShley S. le

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The staff was very respectful and helpful and I like using the storage and I will recommend a friend or family member

Kyle B. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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The trailer had a torn strap prior to me renting it. The customer service rep was very nice, but did not tighten the ball cinch enough onto the trailer hitch on my truck, which was purchased there at uhaul, so when the vehicle in tow was pushed onto the trailer ramps, the hitch popped off the ball and smashed into my tailgate leaving a large dent and massive scrape down my new truck's tailgate. I had the insurance coverage but was told the incident was not covered. I will moddy likely never rent from uhaul again.

Laura C. le

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Le client n'a pas laissé de commentaire.

steven D. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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The description for the car haul trailer listed 2012 Ford Mustang / Boss as a fit. The front lip of the trailer ripped off the front splitter/lower facia. Recommend you remove "Boss" from the list of cars that "fit".

Claire F. le

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Le client n'a pas laissé de commentaire.

ANGEL C. le

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The staff was great, very friendly and professional. All my needs were met I would definitely come back.

katie s. le

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wow!!!