Évaluations des clients U-Haul Moving & Storage at Mission Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Mission Ave

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Marconi O. le

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Le client n'a pas laissé de commentaire.

John E. le

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To long a wait getting served. Otherwise service was top notch. Very friendly staff trying to make the experience a good one.

Lynne T. le

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Le client n'a pas laissé de commentaire.

Raymond T. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Desk and service personnel were awesome. Truck was like new.

Thomas U. le

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The management is lacking...

Shirley L. le

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this was terrible they sent me to one location where i sat for one hour in the rain only to get the wrong key sent me to another location where i had to pay again they said i'd get a discount because of this i was 2 hours late in moving which cost me 2 hundred dollars this was the worst rental i've ever had and will never come back keeping payment twice that's wrong to make me wait days to get it back and the discount hmmm where is that

Andrea M. le

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Great experience lots of options and flexibility. One stop shop!

Salvador A. le

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Le client n'a pas laissé de commentaire.

Brandon R. le

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Service is fast which I like, I’m a repeat customer so this location is the one I go to.

Rhonda G. le

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Great customer service

Larry C. le

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Always a very good experience

David D. le

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Le client n'a pas laissé de commentaire.

Jennifer Q. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Moea A. le

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Very professionnal, nice welcome, very polite

Victor S. le

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Le client n'a pas laissé de commentaire.

Johnathan B. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Le client n'a pas laissé de commentaire.

Sonny P. le

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Le client n'a pas laissé de commentaire.

Alejandro O. le

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Not super clean but friendly staff

SAUD A. le

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Le client n'a pas laissé de commentaire.

daniel f. le

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Good location and very clean

Jose F. le

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I did not get trailer I needed and they charged me befor even seeing the traile I will make a call to corporate .

Conrad G. le

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nothing. the guys who helped me hook up trailer were GREAT. they took the time to help with bad fuses in my car to insure the trailer brake lights workied. I really appreciated their help

Leslie Y. le

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Le client n'a pas laissé de commentaire.

Joel J. le

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There should be something done about (homeless?) storage customers loitering about and within the storage unit premises. Perhaps increasing policy enforcement to use the premises for active loading and unloading of goods only, and making the definition of "active" more clearly understood.

Keith R. le

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Great customer service

Richard W. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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Le client n'a pas laissé de commentaire.

David L. le

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Le client n'a pas laissé de commentaire.

Jesus P. le

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The entire personal REALLY MADE US FEEL AT HOME TY...GUYS!!! U-HAUL OF ESCONDIDO ROCKS!!!!!

Tony N. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Truck smelt like cigarette and was dirty. Worker was making prude comments when picking up and dropping off. I drove truck for 9 miles at it cost me $32. I hope for a refund.

salomon R. le

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Le client n'a pas laissé de commentaire.

Ezequiel R. le

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The inside of the van needed cleaning. Not much but the floor had apparently seen recent spills. Had to be covered up during use. Otherwise everything else was fine. Fast and friendly.

David L. le

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Le client n'a pas laissé de commentaire.

Wesley R. le

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Always great.

Gary B. le

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Rented here several times over 30 years, always friendly staff, easy and never a problem.

Ralph K. le

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Le client n'a pas laissé de commentaire.

Kim Z. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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First trailer had a used needle it it! Most likely from the homeless person tent between the properties. Safety issue I cannot overlook. Assigned another one.

Sean T. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Have Fred do the check in, he is a great person and a wonderful employee. He went out of his way to help me with a mis-charge and I am grateful to him!

Andrew D. le

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The windshield was dirty considering I don't normally drive a large truck and having to look through a dirty windshield and dirty rear-view mirrors made the job a little more difficult. all good other than that.

Mohamad A. le

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Service was excellent I took the truck in and out so fast within 10 minutes I was done yes absolutely I recommend anyone to rent from this location .

Charles R. le

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Hi 5 to all the employees at Uhaul on mission ave certious and respectful treated customers with excellence and a very friendly attitude

Micha T. le

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Easy drop off, in and out in 5 minutes

Kate N. le

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Fred and the other guys at the Escondido location were courteous and very helpful. Moving is a pain, but they made it easier. Thanks!

Kathylynn J. le

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Le client n'a pas laissé de commentaire.

Holly A. le

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I'm very confused and upset with the charges that are allocated. And after I had returned the truck they were trying to say that I had not returned the truck or ubox. There's been issues with the cards on file as well. The staff at this location though are absolutely peachy. Very helpful mostly and worked with my madness and flaws in my nightmares of moving. Couldn't have done it without them! Thank you

David P. le

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Everyone was nice good attitudes

Michael P. le

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Awesome staff in Escondido. The folks in Helendale were the same. Thanks UHAUL

Minh L. le

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charged me for 2 dollies that i needed but then didnt load it in the van for me and i had to drive back and one of the dollies was not available.Suppose to get a refund on that dollie but have not seen anything

Francisco S. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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I have used your location for years and I always find friendly helpful service. You are doing a good job. Thank you.

Robert C. le

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This u haul rental was busy at closing time the person at uhaul did not close my rental contact apon return of rental tráiler and i was over charged $76.44 dollars.

Truong N. le

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The truck deliver was very clear and helpful in constructing how to operate the vehicle. A+

Gregory S. le

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Le client n'a pas laissé de commentaire.

Connie F. le

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Friendly, efficient, handled everything in timely manner.

Chris B. le

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Connie F. le

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Le client n'a pas laissé de commentaire.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Gregory S. le

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Always fully staffed & very efficient check in

Tom N. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Consuela G. le

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Le client n'a pas laissé de commentaire.

Leticia B. le

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Le client n'a pas laissé de commentaire.

Brian N. le

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Just wanted to mention how nice Fred was. He was helpful and did a great job handing off the truck to me...great employee

Christopher B. le

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Le client n'a pas laissé de commentaire.

Warren W. le

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Nothing I can think of ... Adam took great care of me.., Have always been happy with service here!!

Debra W. le

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Le client n'a pas laissé de commentaire.

Janet J. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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The only issue I had was upon returning the vehicle I was unable to use the mobile return app on my phone because the app's location services was not compatible with my phone. When I clicked to share location when I was at the drop-off, the app didn't work.

Idunn H. le

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Le client n'a pas laissé de commentaire.

JOHN V. le

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I will use this location for my future needs!

Zachary C. le

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Le client n'a pas laissé de commentaire.

john L. le

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Le client n'a pas laissé de commentaire.

Monica S. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Carlos I. le

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I had nothing but good experience from this location. The staff is very nice and professional.

Lisa P. le

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Everyone was super friendly and the experience was very efficient

Keely P. le

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Le client n'a pas laissé de commentaire.

Marissa P. le

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The location was awesome! Everyone was super helpful. The app is awful. It froze more than a few times when trying to do the rental. Luckily, the location wasn't super busy this morning and the employees were happy to help me. They were an awesome bunch. Both pick and drop off were super helpful!

Michael D. le

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Le client n'a pas laissé de commentaire.

Gina S. le

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Service was stellar. My experience with UHAUL with checking in and checking out was seamless. Very efficient. Thanks again ! Gina Shrader

Anita I. le

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Manager was not helpful and rude. Associate that checked in my truck was nice but couldn't explain my bill then went to help other people

James Z. le

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Your employee James Z. is an amazing person who made me feel like the only customer alive. He did everything he could to make me feel at home. He is the best!

ANNETTE H. le

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Le client n'a pas laissé de commentaire.

Artmiz B. le

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Le client n'a pas laissé de commentaire.

Michaeline L. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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First of all i made reservations for trailer on Monday at another location on Lincoln ave in Escondido. I called Friday and they still havent found me a trailer. My friend had reserved a trailer a couple days before there too and they sent him an hour away to pick up the trailer at a different location. I called again Saturday and they still hvent found me one. I old them i drove all the way from Fresno to pick up a cqr and i would be very disappointed if i didnt get a trailer. They eventually found me one but what is the purpose of reservation if that cant be promised?

Steve C. le

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Le client n'a pas laissé de commentaire.

Hanns Dieter J. le

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We had an appointment to install a hitch. The hitch was not there. We had to wait 9 hours to leave the U-Haul station. Everyone there knew, we wanted to start our relocation to Florida. Even if several Managers tried to be nice and gave us discounts, we were not on the road the same day. In my opinion is time the most valuable thing. The only thing you had to do was, get me on the road. We needed that hitch just for this relocation. I asked for a truck and a trailer to put our car on it, instead of the hitch and the rental trailer. The General Manager offered this combo for $2000,- instead of 850 Dollars for Hitch and Trailer. This is not Customer friendly.

Tyler S. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

James H. le

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The staff seemed to adapt and work with the events on hand. Having to review the previous damage to the van was taxing when I needed to rent and go. The van was given to me with a 1/4 of a tank. I used about 1/16 of gas but when I returned I was told there was a $30 charge premium on gas. I drove to replace gas and returned with 3/8 of a tank just to wait in line. The gentleman started to check me out but there was a customer who had renting a trailer and when he was leaving he realized he was towing 2 trailers. The gentleman stop me to help him. When he realized the time was taking to long he came back to me. He adapted to take care of me. I was appreciative. My issue was when I came to drop of the van the first time there was no allowance for minimal gas used and my time was wasted placing more gas into the van than I was given and my time on the second return was delayed. All for a 1/16 of a tank used on a total 8 miles needed for my services. In the end I was hoping to spend $50 for the rental and ended spending $55 plus $20 for gas. Business is business and overall I have really noting to complain about with $25 over cost I was hoping to spend. The employees working were ALL polite and professional. Not ONE employee was rude and did the best they could with the situation they were dealing with. After calling 3 different local Home Depot's to rent a vehicle I found Uhaul in Escondido to be the most beneficial coarse of action. Thank you!

Steven P. le

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Justine was fast friendly and efficient . What a great young man to have at uhaul. I will be back to do business with uhaul. Tank you What a well organized center.

Florencio F. le

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Very easy experience

Daniel B. le

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Excellent service

Ana V. le

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The store manager is great! He went above and beyond to help us and we really appreciate him!

Alan V. le

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Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.

SHANNON G. le

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I’ve used many storage facilities and this one is by far the best one I’ve used. The units are immaculate and the customer service is impeccable. Highly recommend.

Kelly H. le

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Still is not visible on mobile app Asked 2 x

Cliffton S. le

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Great service, clean facilities! Thank you!

JONATHON C. le

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The manager was extremely helpful and courteous. Thank you.

CAROL ANN O. le

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Not having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.

Deodato M. le

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Friendly staff and great customer service. Location feels secure

Leticia B. le

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Jose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.

michael V. le

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Thank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael

IBAN L. le

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Great place. Would do it all over again.

James Y. le

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Only negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.

dianna m. le

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Customer service was great

debbie c. le

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Very friendly and helpful.

Emma N. le

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Justin was amazing, he went above and beyond to help us with our storage and equipment rental.

James Y. le

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Reservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.

David A. le

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Wish they gave option of 24 hr access

Elizabeth P. le

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Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!

Bill B. le

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The guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.

Debora R. le

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My unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf

DAVID B. le

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in over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.

DAN C. le

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I would recommend it to anyone looking for a storage facility

James C. le

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Ver leasant all around

gene n. le

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Great customer service and convenience.

brunie l. le

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Great experience would definitely use again.

Alexis E. le

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Everyone is very friendly and helpful. Easy move in.

Gene M. le

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Staff was very friendly and helped me with heavy boxes.

norma a. le

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Great

GINA MARIE P. le

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The staff was very friendly. I was always helped in a timely manner, which is important!

CORINNA L. le

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Cleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.

Mark B. le

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Justin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks

Douglas W. le

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Very clean and secure

Deyanir H. le

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Thank you

Thuy D. le

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Great staff members willing to help!

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