Le client n'a pas laissé de commentaire.linda P.
Customer Reviews for U-Haul Moving & Storage at Mission Ave
Pour nous contacter
Escondido, CA 92025
(On mission ave Between Rock springs rd and metcalf)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Diana P.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Michelle G.
They lock the back of the truck on the lot to avoid vandalism. Unfortunately, they forgot to remove the lock on my truck. I had difficulty reach the local store by phone because I was put into the national call center queue and had to wait 45 minutes.Scott H.
The general manager was great and made the entire process beyond easy and I would 100 % come here againFrancisco P.
Manager and all the staff was helpful, hardworking and friendly.Mitesh J. | Expérience générale
My best experience renting by far. Fast and Friendly!Lomer P.
Le client n'a pas laissé de commentaire.Atif K.
Le client n'a pas laissé de commentaire.Lauren Y. | Expérience générale
I've been renting trailers with a little frequency the past couple months. Each visit and employee is fantastic. I feel welcomed and appreciated as a customer Anyone who mentions the need for equipment...I refer to this specific location. A great team works there!!Christina R.
I've been renting trailers and trucks from Uhaul almost every week for over 2 years now with the work I do. It's always been a great experience at the Mission Ave. location in Escondido. The employees and managers are all over worked and under paid. Kayla, Ryan, Jose, and James seriously deserve to be better paid for the work they do. Every one of them is incredibly friendly, helpful, and they really know what they're doing.Chris B.
The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!Trina S. | Premières impressions
We just want to express our deepest gratitude to this location and your employee James Zlaket. We arrived at your store 15min prior to closing on Easter Sunday in need of a trailer to pick our daughter's broken down car that was nearly 100 miles away. Our three daughters were stranded. Because of the holiday we couldn't get a tow truck out there. Renting this trailer was our only hope of getting this car back home. I think James sensed the anxiety of having our three girls stranded and went above and beyond to help us get everything going as quickly as possible. He helped us with purchasing the right ball hitch and adapter for the trailer lights. Hooked the trailer up to our truck and had us on our way very quickly. We are so grateful for the exceptional service we received from James and Uhaul. Thank you, Scott and Teresa TakacsScott T.
The staff was so incredibly helpful and friendly. They helped makes moving a little less stressful.TRINA S.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.David N.
Always cheerful, respectful, helpful to their customers.Lorena L C. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy S.
Wish trucks were no -smoking but good luck. Everything was great.Robert M.
Staff were always helpful.Jeramy L. | Expérience générale
Le client n'a pas laissé de commentaire.Garland F.
Le client n'a pas laissé de commentaire.JOHN K.
Doing greatMartha G.
Great experience. Person who checked me out was very helpful. He took time to help me locate and replace a blown fuse on my vehicle so the trailer lights would work. Went above and beyond for service. Thank you. Person who checked trailer back in was also very nice and friendly.Carl L.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.CYNDI M.
Good experience overall. The pick-up process was quick and easy. The after hours drop-off was a bit of a hassle. I was not able to complete the online return process as it got hung up after the first step. This issue was resolved after contacting customer service. I would definitely use Uhaul services again.JOHN R.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Dan G.
Have more Staff on siteJames K.
RYAN was EXCELLENT!!!!!!Richard W.
Maybe get more help its a very busy location. But the staff is awesome!Dyanna D.
Answer the phone with out waiting for 28:34 minsDon J.
Outstanding experience, well kept vehicle. Merci.John S.
I rent often for work and have tried a few different locations, I have been here a few times and really appriciate Juan and his team. They are great every time, and make the start of my day much easier!!Cyndi M.
My experience this around was awful. The trucks interior smelled so bad from cigarettes it made my stomach turn. Wasn't happy about that ðŸ'ŽJESUS M.
Le client n'a pas laissé de commentaire.TONY M.
Le client n'a pas laissé de commentaire.Paula C.
What you are doing is great. Sam knows her stuff. Very professional and friendly to work with. Ryan as well and the return. Will recommend to everyone and use them again.RINA G.
Le client n'a pas laissé de commentaire.JOEL A.
Le client n'a pas laissé de commentaire.Larry L.
Great customer service at all time.Michelle H.
Everyone at this location.. big thanks to Jose and KaylaSamantha M.
Awesome customer service. Great equipment and friendly staffJose D.
Le client n'a pas laissé de commentaire.Jayme S.
No improvements required as far as I can tell. I have rented several trucks from them recently. They've been very knowledgable, accommodating and most cordial. Do not understand why their couple of negative reviews. I certainly willl use them again!Robert K.
Good job!Abraham P.
The location was great - Samantha, who helped us was AMAZING! Unfortunately, making the reservation to rent the equipment was a NIGHTMARE! If there were other viable options other than U-Haul I would have given up. I spent several hours on the phone over the course of a few days trying to rent the equipment, only to get an email afterwards changing the location of the pick-up - this happened TWICE! Extremely frustrating, and should be worked on!Jorge O.
I returned my rental truck after hours and found the mobile app hard to use when attempting to verify my return. I hope I did it correctly.GEORGIA S.
Le client n'a pas laissé de commentaire.TIFFANY Y. | Expérience générale
This checkin/out process has improved a lot.David G.
All the uhaul representatives were great.Timothy R.
I was pleased with every element of the rental and move in processDavid B. | Online Move In
Le client n'a pas laissé de commentaire.JOSE S.
The side mirrors on the unit i rented need to be able to be adjusted.Shawn D.
Le client n'a pas laissé de commentaire.Robert H.
Great experience. James and the wonderful lady who checked us out provided EXCEPTIONAL service to us.ANGELA H.
Le client n'a pas laissé de commentaire.EDWARD H.
Don't why after all the payment Information and contract was done on my mobile app, I have to do it again at the store. The entire point of doing it on the app was to avoid touching the POS key pad at the store.JAGATH A.
You guys are awesome.....everything went great. Even got my things across country early. Thank you so much Deborah MillionDeborah M.
Le client n'a pas laissé de commentaire.brandon c. | Expérience générale
Employees were very helpful and generous.Matthew G. | Premières impressions
I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!Becky D. | Premières impressions
Le client n'a pas laissé de commentaire.Brandy B.
Le client n'a pas laissé de commentaire.Larry L.
The woman who handled my contract was knowledgeable and professional. She was very helpful.Steven B.
Jose and his staff were excelentROBERT T. | Premières impressions
you guys were greatGerardo G.
Le client n'a pas laissé de commentaire.MICHAEL S.
I was disappointed that it appeared that there were only 3 employees on a busy Sunday morning and it took more than 30 minutes for me to get the keys to my rental. Once in the vehicle I was further disappointed that the windshield was so dirty that it severely limited my visibility.JEFFREY B.
Awesome customer servicePaula M.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.German B.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Claymon G.
All good no problemJESUS A.
Le client n'a pas laissé de commentaire.Hylton E.
Le client n'a pas laissé de commentaire.Denise B.
Keep up the good workPABLO S.
Le client n'a pas laissé de commentaire.James B.
Was impressed with how easy it is to make a reservation, how easy to turn in the vehicle and how helpful and proficient that every single UHaul agent was. Has been my go-to rental for 20 years. This was the best experience yet.JACKIE R.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Lisa D.
Le client n'a pas laissé de commentaire.SHANNON G. | Expérience générale
Le client n'a pas laissé de commentaire.Diane P.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Linda L.
Le client n'a pas laissé de commentaire.Chris A.
Everything good...Good serviceKatya Z.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.Jerry W.
I provided a credit card for payment when I made the reservation, again on the day of the rental and now you've contacted me a week later looking for payment. Charge the card I provided for that purpose.Curtis B.
These folks are on top of the game. Great team there.Scott T.
Le client n'a pas laissé de commentaire.Leanne H.
Great customer service!!Cynthia H. | Premières impressions
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.FRANK T.
Le client n'a pas laissé de commentaire.MARGARET K.
Le client n'a pas laissé de commentaire.Frida D.
Le client n'a pas laissé de commentaire.Brian N.
Le client n'a pas laissé de commentaire.Hassan S.
Le client n'a pas laissé de commentaire.Ivan F.
Le client n'a pas laissé de commentaire.Susan A. | Premières impressions
Easy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.MARTY F. | Expérience générale
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.CYNDI M.
We were quite impressed with the service. The van we rented was very new & very clean, and perfectly suited for our needsâ€" but a gas hog. Since most rentals are local, when are you switching to electric or hybrid vehicles?Kenneth A.
When I scheduled my Uhaul I specifically asked if I could get one that I could drop off at another location because I didn't want to drive all the way back and they told me I could as long as a 15ft or 20ft when I went to pick up they said I had to drop it back off to that location instead. It was very frustrating being told one thing and then another happeningMichelle S.
Le client n'a pas laissé de commentaire.Barbara D. | Expérience générale
The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.alan v. | Premières impressions
Le client n'a pas laissé de commentaire.GLENN W. | Premières impressions
Life savers ! Thank youTim Lawrence M. | Expérience générale
Way too expensive, no prorating. Will tell people to stay away.dorian D. | Expérience générale
Le client n'a pas laissé de commentaire.DEBRA C. | Expérience générale
Le client n'a pas laissé de commentaire.Martha A. | Premières impressions
I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.Connie F. | Expérience générale
Excellent customer service, location and hours.Yvette D. | Expérience générale
Le client n'a pas laissé de commentaire.KAI G. | Expérience générale
Le client n'a pas laissé de commentaire.Jazmin G. | Expérience générale
The staff was great. My rating is because the elevator was broken and wouldn't be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn't about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20' u-haul emptied out and back in time.Brittany S. | Premières impressions
Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!Amy B. | Expérience générale
Le client n'a pas laissé de commentaire.ROGER N. | Expérience générale
Usually long waits at the desk, one of my pillows got moldy. First 2 months I didn't receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe howeverkiora r. | Expérience générale
The second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend this location to anyone in the San Diego North County.DEBORAH R. | Premières impressions
Attention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...ernesto p. | Premières impressions
Maybe it's just this UHaul, but the service and warmth of the staff is XLNT!!Janet P. | Expérience générale
Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don't get burnt out and discouragedDesiree P. | Premières impressions
The service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.James K. | Premières impressions
Friendly service. Clean and securerichard s. | Expérience générale
Le client n'a pas laissé de commentaire.Josep R. | Online Move In
Manager was rude and didn't care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn't care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.Krysta K. | Premières impressions
I really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!Jennifer L. | Expérience générale
I am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.Michael L. | Premières impressions
My original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.Kenneth M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeramy L. | Premières impressions
Best experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!Janet P. | Premières impressions
Good location and very cleandaniel f. | Expérience générale
Friendly, efficient, handled everything in timely manner.Connie F. | Premières impressions
Very easy experienceFlorencio F. | Expérience générale
The store manager is great! He went above and beyond to help us and we really appreciate him!Ana V. | Expérience générale
Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.Alan V. | Expérience générale
I've used many storage facilities and this one is by far the best one I've used. The units are immaculate and the customer service is impeccable. Je les recommande fortement.SHANNON G. | Premières impressions
Still is not visible on mobile app Asked 2 xKelly H. | Premières impressions
Great service, clean facilities! Thank you!Cliffton S. | Premières impressions
The manager was extremely helpful and courteous. Merci.JONATHON C. | Expérience générale
Not having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.CAROL ANN O. | Expérience générale
Friendly staff and great customer service. Location feels secureDeodato M. | Expérience générale
Jose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.Leticia B. | Expérience générale
Thank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michaelmichael V. | Premières impressions
Great place. Would do it all over again.IBAN L. | Expérience générale
Only negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.James Y. | Expérience générale
Customer service was greatdianna m. | Premières impressions
Very friendly and helpful.debbie c. | Expérience générale
Justin was amazing, he went above and beyond to help us with our storage and equipment rental.Emma N. | Expérience générale
Reservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.James Y. | Premières impressions
Wish they gave option of 24 hr accessDavid A. | Expérience générale
Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!Elizabeth P. | Premières impressions
The guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.Bill B. | Expérience générale
My unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stufDebora R. | Expérience générale
in over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.DAVID B. | Expérience générale
I would recommend it to anyone looking for a storage facilityDAN C. | Expérience générale
Ver leasant all aroundJames C. | Expérience générale
Great customer service and convenience.gene n. | Expérience générale
Great experience would definitely use again.brunie l. | Expérience générale
Everyone is very friendly and helpful. Easy move in.Alexis E. | Expérience générale
Staff was very friendly and helped me with heavy boxes.Gene M. | Expérience générale
Excellentnorma a. | Réservation
The staff was very friendly. I was always helped in a timely manner, which is important!GINA MARIE P. | Expérience générale
Cleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.CORINNA L. | Expérience générale
Justin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. ThanksMark B. | Expérience générale
Very clean and secureDouglas W. | Expérience générale
MerciDeyanir H. | Expérience générale
Great staff members willing to help!Thuy D. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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