Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Although I was behind in my storage unit on many attempts to contact them to try to make arrangements they gave me the runaround with contacting the manager instead of her taking accountability for the fact that I never got an opportunity to speak to her prior to my things being auctioned she decides to prompt me with how you guys attempted to contact me through phone and mail and disregarded the fact that I was explaining to her each time that I called in her staff told me she was not available and would call me back the next business day nevertheless that never happened until the date of auction and then it was just thrown in my lap like it was all my fault that we were at this stage and my things being auctioned that same day with no communication prior with each other besides mentioning the collection calls and letters again disregard it I was reaching back out myself with no success of getting a hold of her
Lashonndia Greer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY BROWNE
Évaluation :
5
Great Service!!
EMILY LAMB
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTIE VALLEJO
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WENDY FUGITT
|
Expérience générale
Évaluation :
5
Its rates are higher than most, but overall my stay with u-haul was good.
Peggy Deloney
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph Ball
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
earnest reed
|
Expérience générale
Évaluation :
1
Had the police called on me for nothing. Wanted to put a lock that I did not have key to on my paid unit.
Lamario Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tuesday Puckett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Michael Cummins
|
Expérience générale
Évaluation :
3
I was charged time for I did not use at the facility I was trying to talk with what a Representatives hard contacting them
CLAYTON SMITH
|
Expérience générale
Évaluation :
5
Thanks Malachi for all your help I really appreciate it
Jerome Gordon
|
Premières impressions
Évaluation :
1
We were not able to use the storage. No access to it, it was too high and no ladder in sight and was still charged for it.
Armand Cortes
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE STEPHENS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cortiz Johns
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Perez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELLE STEPHENS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Walker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret Catania
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joerina Mitchell
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
devon seymour
|
Expérience générale
Évaluation :
5
Everyone that helped me out with what I needed was very polite and waited on me with patience and did not rush me. They all were very concerned with my doing what I had to do. Thank you so so much Omer and staff.
Judith Tilghman
|
Premières impressions
Évaluation :
5
Just Awesome
TRACY EVANS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAYTON SMITH
|
Premières impressions
Évaluation :
2
Hard to say. I realize I didn't need to use the unit and still had to pay for price without even accessing it. Also my card was charged twice.
Elijah Jones
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
renitha mccorry
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie Buchanan
|
Premières impressions
Évaluation :
1
Had mice in my furniture I am not happy my furniture was on 8 months old I bought it brand new I am very disappointed now I have to buy new furniture all over again that was very unexceptionable and it is holiday time
leondra Larde
|
Expérience générale
Évaluation :
5
Manager Tracey was very informative, professional, and helpful.
David Witt
|
Premières impressions
Évaluation :
1
General manager is unprofessional.. I was locked out of my unit 3 months in a row due to an ex saying I was living in my 5x5 unit..instead of reaching out to Mr I was just locked out..very unprofessional.. I will never rent from uhaul as long as he is employed there!!!! I will tell as many people on social media to not support uhaul....
Tommy Tackett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lillian mclaughlin
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
danielle whitlock
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carol York
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Claudia Peevy
|
Online Move In
Évaluation :
4
S.O.
Annette Mensah
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Heather Rutz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricardo Austin
|
Expérience générale
Évaluation :
2
I wouldn't recommend an unmanned site. the Uhaul app was terrible. It took me over 50 minutes to get approval and the keys for the van. Returning the van wasn't as difficult but again, the app was a problem. The link to the app in my initial email and then the text at the end of the day did not work correctly.
Rick Black
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sheryl Shelton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cortiz Johns
|
Premières impressions
Évaluation :
2
The pick up process and ordering everything was fine. No complaints with the truck but when l called about accessing my unit l was told it was outside access and l would be able to pull my truck right up to the door to unload. This was not true it was inside and there was a very steep ramp you had to navigate down which is difficult with heavy items. Also the directions as to how to access the unit were unclear. It said to use the code to enter the gate but the gate was already open and the access was on the side of the building inside the gate. It took almost twenty minutes for me to get someone on the phone to explain what the process was since the code kept saying denied.....inside the building there was standing water in several places which makes me somewhat leary of leaving my things there for any extended period but l was in a time crunch and l didn't feel l had another option at the moment
laura campbell
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Costilla
Évaluation :
1
Le client n'a pas laissé de commentaire.
Alex Zittleman
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESTINY STOVALL
|
Premières impressions
Évaluation :
5
Did a late night drop off. Place was very well organized an clean. Looked in window and looked good inside. Key drop location and info in great spot.
Evelyn Castillo
Évaluation :
3
The moving companies that use you for advertisement is awful we asked for movers when we were ready there was no accurate number to get ahold of them. Also they charged my card several times and I was already in a financial distress so now I have to wait five or more days to get my money back.
BOBBI HAWKINS
|
Premières impressions
Évaluation :
3
The location was in a sketchy part of town. It was ok during the day, but I would not recommend going there after dark. Also, I had trouble using the app and the website when returning the van. Not sure if it was my cell service or the site. Either way, it took my about 20 minutes to complete the process.
William TAYLOR
Évaluation :
3
When we arrived the gate was open so there was no security. When we got to our unit there was no lock and when I called customer service they said since I paid and signed the paperwork online we had already moved in so there was nothing she could do. There was also a man living in one of the units. Did not seem safe at all so I rented another unit in a better location. Since I technically moved in and out in on the same day I lost my free month rent I received for renting a truck. This location is not good. The new one is much more secure.
Lindsay Cahill
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
sheila funches
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
dionsha james
|
Expérience générale
Évaluation :
5
I really appreciate the service that I receive there and will be coming back when I need your services again. Merci
Janice Fletcher
|
Expérience générale
Évaluation :
5
I like the service and the fact that they were very helpful in helping me get what I needed. Thank you U Haul!
charles Fletcher
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHATE LESLEY
Évaluation :
2
Your outside storage at 2808 Monroe, space 319 and others were filthy. Was very disapointed. My furniture is too nice to store In such a nasty place. I would have never shown to anyone.
Maria Bryant
|
Expérience générale
Évaluation :
1
There was so much misinformation concerning how to pick up a truck from this location. The website was very unclear and unhelpful and I ended up getting delayed by 2 hours. The location was advertised as being open 24/7 for truck pick up but when I got there I found out that there are no on-site personnel - so there was no one there for me to complete the rental process with in order to get the keys.
Elsa Furia
Évaluation :
5
Very friendly staff if I ever decided to rent another storage unit I will be back
bettie thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nate Reid
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla Slowinski
Évaluation :
1
Not send people to a satellite location in a bad neighborhood where crack heads are shouting at you from the corner for 30 minutes while you try to get someone on the phone because the website is broken.
Kaylee Hendrick
Évaluation :
5
I give UHaul high ratings because the people were nice and the facility met my needs exactly.
Mysoon Rizk
|
Expérience générale
Évaluation :
4
Tracy did a great job of facilitating this rental. Merci.
Mysoon Rizk
|
Premières impressions
Évaluation :
2
Site not staffed Customers not notified Told there was a notice on the door and it wasn't and isn't currently. We're not from OH- a student--had 2 drive all over OH to find the location 2 close out
CASSANDRA WRIGHT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janelle Pope
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARLENE HARTMANN
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas Craley
Évaluation :
5
Le client n'a pas laissé de commentaire.
evelyn robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rita Williams
Évaluation :
5
Tracy was awesome and very educated on the products offered at Uhaul.
Chalise Morris
Évaluation :
5
Le client n'a pas laissé de commentaire.
paula baldoni
Évaluation :
5
I would like to thank Tracy and Steve , employees at this location. They were very helpful and kind. That made a very stressful move, less so. I will go to this location for any future moving needs. Have a lovely Holiday season.
EMILY SPIRES
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jamieka Snodgrass
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOANELLE CARTER
Évaluation :
3
truck smell like smoke
Francoise Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hector Esquilin
Évaluation :
3
Satisfied with my rental.
Ross Burdge
Évaluation :
4
Le client n'a pas laissé de commentaire.
Belinda Cooper
Évaluation :
5
nothing!
Pamela Terry
Évaluation :
3
Service was excellent - the gentleman at the counter when I picked up the trailer was very friendly and helpful but the location of this store makes it cramped and difficult to drop off equipment
Scott Mick
Évaluation :
5
The employee that was working was awesome! He helped me tremendously. I will definitely be back to this location for all my moving needs.
stacy mcginister
Évaluation :
5
The two gentlemen were awesome. I brekkie Tracy checked me in but I can't remember the guys name that checked me out. Always a great professional experience.
Tracey Davis
Évaluation :
5
I think everything was awesome. Maybe if there was a grace period of an hour after 24 hours, that would be awesome. Other than that, the staff were nice, professional and prompt.
edeltha mcGee
Évaluation :
5
Le client n'a pas laissé de commentaire.
april halterman
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary grycza
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH Straziuso
Évaluation :
5
Tracy was great to work with - a real pro.
lee hirschhorn
Évaluation :
3
I reserved a truck online until 6pm. When I arrived to pick up the truck I was informed that the truck had to be back at 3pm. Manager at the location said online booking is never correct. He was not able and would not try to extend the hours I requested. I was not happy at all with this experience and the lack of communication between the online booking and your individual stores.
Troy Blubaugh
Évaluation :
5
A very nice experience. Sure made life easier.
jim colvin
Évaluation :
1
Fire Tracy Brown
MICHAEL WALKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Bolander
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREG HARMON
Évaluation :
3
Wait on people in the order that they arrive.
Bill Quigley
Évaluation :
5
Staff was so friendly even though they were busy all day. Made my moving day that much better and easier.
Kelly Thompson
Évaluation :
3
very small parking lot to get vehicle returned in
James Schnabel
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie White
Évaluation :
4
When I called and scheduled the truck, the person did not clarify that there were 2 stores on Monroe st. Although the staff was excellent, the location was in the opposite direction that I was going. Fortunately,I called in the morning to confirm the truck was ready and I was told about the location. Otherwise,I would have wasted even more time going to the wrong place
kim bigelow
Évaluation :
3
Tracy, the manager, was great with us on Saturday. But on Sunday, when we picked up our van, we had to wait over 20 minutes. There was only one employee and one "trainee" in the store.
Carol Sobczak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Bolander
Évaluation :
3
Le client n'a pas laissé de commentaire.
Selena Smith
Évaluation :
5
Improve How The Trucks Drive!
Jessica Wooden
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Vince
Évaluation :
3
Le client n'a pas laissé de commentaire.
Helen Martin
Évaluation :
4
The store is as well run and maintained as any other. Exiting the location is tricky as there is only one driveway leading to a VERY busy street.
Dave Skorupski
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cherie Tubeileh
Évaluation :
4
Le client n'a pas laissé de commentaire.
nicholette robinson
Évaluation :
3
Le client n'a pas laissé de commentaire.
nicholette robinson
Évaluation :
3
Have more than one staff member working with customers. Also, if cooperate needs to be called for a particular situation (like mine) have the staff call and not me. somewhat unprofessional.
Brittney Lyons
Évaluation :
5
They are nice guys and did a really good and efficiency work. If I move next time. I will definitely let them do the mover help again. Wonderful!!!
Guoxu Yin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Avery
Évaluation :
3
The truck was dirty inside and rode rough. It is a good location, though--our son is a student at The Univ. of Toledo. Also, the check-in/check-out was excellent--it was quick and easy with the special UHaul computer.
Sandra Kausek
Évaluation :
3
Le client n'a pas laissé de commentaire.
Violet Dorn
Évaluation :
5
Tracey is GREAT! I have already recommended this location!
Jennifer Glassman
Évaluation :
5
Tracy was a fantastic asset to your organization! Even though a further drive for us...we will come back to this location. His customer service was top notch.
Roni Gilmore
Évaluation :
5
Tracy was great. He could use some help. He was working alone.
ricki smallwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
monika mckay-polly
Évaluation :
4
Le client n'a pas laissé de commentaire.
jim reamer
Évaluation :
4
Le client n'a pas laissé de commentaire.
tom carter
Évaluation :
3
Le client n'a pas laissé de commentaire.
alice mccall
Évaluation :
5
Ja'Von's customer service was fantastic. His trainer was a good too! It's great to patronize an establishment that believes in offering good customer service with a smile.
Tee Draper
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michelle Carlson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Ware
Évaluation :
3
Le client n'a pas laissé de commentaire.
Craig Lanker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy effler
Évaluation :
5
The lot is small and hard to drive around in.
Peggy Hopper
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shelby Wilhelm
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachel Van Sickle
Évaluation :
5
Everything was great. Had a great experience. Have rented there before and will rent there again
Sarah nicolay
Évaluation :
5
Best staff I have ever dealt with. A+
Danny Kline
Évaluation :
5
Le client n'a pas laissé de commentaire.
TROY BROWN
Évaluation :
5
Great customer service! Thank you!
Therese Luchsinger
Évaluation :
4
I actually reserved a 10 foot truck for pick up at the U Haul location on East Broadway/Woodville Road Toledo Ohio. I received a voice mail message a short time before I was to pick up the truck that said that the location I was to pick up the truck at had to close due to an emergency and that I needed to pick up my rental from the 2808 Monroe Street Toledo Ohio location. This caused an inconvenience because this new location was a farther distance from my home and to the location I was picking up the furniture at and the same in the return of the truck. Because of this it took more time for the people involved and gasoline and mileage charges.
sandy wesolowski
Évaluation :
2
This was the second location I had to go to because you cancelled my original reservation 10 minutes before I was supposed to be able to Pick it up. There was no notification to me that you cancelled it so I didn't know until I arrived to pick up my truck. Found out there were no trucks available in the size. Wanted and had to go to a different location to get a smaller truck than I wanted. Unless uhaul does something to make this huge hassle right I won't use you again.
TImothy Odenweller
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary Joe Gilliland
Évaluation :
4
Tracy Brown was very professional. He explained everything in complete details highlighting everything in the contract that was important. He was a pleasure to work with.
terry Barnhart
Évaluation :
5
Tracy Brown was great.
Phillip Clark
Évaluation :
5
Your employee Sim at this location was excellent. He needs a raise!
kelly garrow
Évaluation :
5
The gentleman at the counter that checked us in for the rental was super friendly and helpful. I could not have asked for a better experience. Thanks I was super impressed.
Bonnie Bates
Évaluation :
5
Very courteous and professional staff-thanks!
Stephen Superits
Évaluation :
5
Le client n'a pas laissé de commentaire.
tireta bowen
Évaluation :
2
Very frustrated that I did not receive confirmation until the day before with news that the location had changed. There was no way to request a time and the confirmation was the first news that told me Noon. We wanted to get started early in the morning. The attendant was very kind but he was too busy by himself. We had to wait.
David Yoder
Évaluation :
4
Very nice young man took care of me, I think his name was Sion @the Monroe St. Location. Toledo oh. Very professional and polite, made my stressful moving situation so much better. Would use or recommend this location to a friend. Also the older gentleman that checked me in once I returned the same day was just as good. Thanks to both!
Scott Jiannuzzi
Évaluation :
5
Staff who helped was very, very nice and helpful.
Art Prince
Évaluation :
5
Le client n'a pas laissé de commentaire.
albert burch
Évaluation :
3
Very friendly and helpful staff, We were very pleased
Frank Novak
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Meeks
Évaluation :
4
Great and fast service!!!
SHARONDA JACKSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
ethan Deitrich
Évaluation :
3
Nice customer service.
Bethany Martin
Évaluation :
4
Tracey was an outstanding service person and accommodated all of my needs with courtesy, good humor, and professional promptness.
John Lodge
Évaluation :
1
The service was very rude and they lied to us. when we rented the truck the man who made our reservation said that we would not be charged if we used the dolly as long as we returned the truck in the same condition. also we called to have our reservation extended another day and we were told that it would be fine and we would have to pay for one more day which was fine. when we returned the truck the man charged us almost $300 for the truck and we only had it two days!!!!! he charged us for four and when i called him about it he refused to refund me for the two extra days! i don"t understand how i can be treated like this I have been a customer for years and always go with you guys for a move but I can't see myself using U-HAUL in the future after this.
SHANICE CRENSHAW
Non les évaluations ont été soumises pour cet établissement.