Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

3658 évaluations

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

was charged an additional day when I was only a couple of hours late dropping the trailer off because my shipment was delayed.

John M. 
Évaluation :
5

The staff went over and beyond my exasperation’s!

Teresa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendrick O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLISON D. 
Évaluation :
1

I am so upset. I have contacted this location and the drop off location and customer service about you guys charging me for extra mileage over 300 $worth and no one will get back to me or resolve the issue. The mileage was put in wrong at this location when I picked the moving truck up. I literally went 412 miles total and was aloud more than that, I am so disappointed because I never received a link to verify the mileage and tried to call the location to explain and no one would pick up, or resolve the issue. I am extremely upset and I will never use uhaul again or refer anyone! I put in a dispute and was told I would get a call back in 3 days and never got a call and when I call they tell me someone will call me but yet y'all keep trying to charge my card in the meantime and I still haven't got back my 100 $deposit because of this. I have proof on my life 360 records and my cards I used on my trip of where I was and I sent that over and still haven't heard anything. I am so digested that you guys are trying to rip me off and take my money for something I didn't do or use.

Ericka B. 
Évaluation :
5

very helpful

MIGUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vigelo S. 
Évaluation :
5

I pass by 4 other uhaul rental sites to do business with the dothan al, Montgomery hwy location! The workers there are always willing to make the customers feel welcomed and their rental experience the best possible that they can make it! Thumbs up to the entire staff!

LAWRENCE B. 
Évaluation :
5

Fast friendly service

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE H. 
Évaluation :
4

Please update your computer system. It would take alot less time and improve the amount of time of a pickup.

Marjorie H. 
Évaluation :
4

Very friendly staff, they were courteous even though I was a few minutes late for my reservation which was about an hour before their closing time. Double check that the fuel level is where they say it is. though I almost ran into an extra charge because mine wasn't, but I didn't notice until I had left the store. They said it was at full, but really it was at 3/4 of a tank (I was able to explain this to the drop-off location and they were understanding).

robert J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
4

S.O.

Hope Y. 
Évaluation :
5

👌👌👌

WILLIAM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frankie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Nothing all the ladies where very helpful. The whole process was quick and professional.

Kinnyatar M. 
Évaluation :
5

Rebecca help me the Saturday I walked in. She went above and beyond my expectations. She did the same with providing me a storage. The staff was awesome and very polite and perfesional.

Teresa S.  |  Premières impressions 
Évaluation :
5

Très sympathiques et professionnels. Highly recommend. Ask for Kirsten or bubba!

Lori H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA D. 
Évaluation :
5

Lower the rental prices

JAMES F. 
Évaluation :
2

Communication with the customer would be a big help

Dean C. 
Évaluation :
5

Glitch in the matrix resulted in no photos to review. But, the team took care of it.

Michael G. 
Évaluation :
5

Not really. The agents were great and very helpful when I necessary items for packing and when I made contract for a 20 foot truck. They were very professional and knew what would help me with what I would need to move.

linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS D. 
Évaluation :
5

The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!

Christie T.  |  Premières impressions 
Évaluation :
5

Staff was professional. Quick, fast and efficient service. 5 stars

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
4

The initial trailer offered tome was in poor condition; left front reflector light was broken; faded paint.....trailer was replaced at my request.

Willie D. 
Évaluation :
5

Breanna made check in fun. It was great.

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBIE F. 
Évaluation :
5

Outstanding Thanks

EDWARD P. 
Évaluation :
1

Check your rentals before renting them out again. There was a couch and recliner in the back of my truck.

Ashley C. 
Évaluation :
5

Keep doing what you are doing!!

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

I booked a storage a few weeks in advance and wasn't notified until I arrived that locks were not working. I had to seek another storage which was a process.

Wallace C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
3

Very busy helping new customers. Wasn't until I was offloading the trailer myself out front when one of the ladies came out and asked me to drive it to another position on the lot for parking. Didn't mind doing it, but need someone ready to go when trailers returned.

Glenn R. 
Évaluation :
5

Great great great great great

TIMOTHY B. 
Évaluation :
1

Brie had a terrible attitude, the truck smelled, and the lights inside didn't work.

Joshua C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leighann A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean D.  |  Premières impressions 
Évaluation :
4

Again the employees were nice and I don't hold them responsible for errors. I was very annoyed that I had to pay for extra mileage (I feel that should have been given to me) I was told I would be getting that back because the extra miles weren't used so I will check in a few days to see if that is true. Still I will not recommend uhaul to any of my friends or family and I have voiced my experience with uhaul to them. Very disappointed and it really messed up my day with time for movers and family help. Disappointed last time customer

Cynthia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E. 
Évaluation :
5

Ashton was very helpful and professional.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Have more than 1 person working. Have an avenue to reach the specific location most of the time, the call center is good but not with questions related to the rental equipment!

Nigel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ter C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

2nd experience with this location and no complaints at all!

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Napoleon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

India R. 
Évaluation :
2

Tail lights on trailer weren't working, agent said only brake and turn signals mattered. I fixed the lights myself when I got the trailer home.

Tim B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
3

Someone else dropped the truck off

ROSCOE FRANKLIN T. 
Évaluation :
4

More people in store. Are not able to answer phone because of in store customers

Doyle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tana E. 
Évaluation :
5

Staff was super organized and squared away. In and out with right equipment in no time.

Glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
1

The cab of the uhaul smelled like old, stale body odor and the back was infested with German roaches and water bugs. Basically unusable. Terrible experience. Will not use Uhaul ever again.

Walter V. 
Évaluation :
3

Great service

Kristopher F. 
Évaluation :
5

Staffing, I understand they personal stay business and nothing against that but I believe there should be a clerk preferably two accessible at all times. This location stays busy, seems the staff is overworked trying to be in 3 to 4 different places at any given time. Staff I commend, because they have never complained.

Kelvin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
1

There were roaches in my uhaul and I won't give any of business here no more!

Jasmine G. 
Évaluation :
3

Make phone call waiting less. Not able to call customer service with questions had to go to office in Dothan for answers. Container was 5 days late and unable to talk to anyone about refund! Not good customer service!

Debi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
4

Again online and phone booking is awful.

MORGAN M. 
Évaluation :
4

Returned vehicle one day early, still charged full amount.

Brett S. 
Évaluation :
3

The staff needs to be a little more professional and not so laid back all the time as well as not comment about each other negatively to customers.

FELICIA H. 
Évaluation :
1

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Karina R.  |  Premières impressions 
Évaluation :
5

The gentleman working this location was very nice.

Cynthia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
5

Calling u haul pls. Don't put them on hold so long you guys are excellent Amen

Barbara S. 
Évaluation :
1

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Lee H.  |  Expérience générale 
Évaluation :
1

Brianna was rude and disrespectful. They didn't have the correct amount of furniture pads I preorder/reserved and the furniture dolly. When I ask about them, Brianna said, “We don't have control of these items, so you get what we have; deal with it.” She was short with me and had a smart-aleck remark for every question. When I asked to speak with the manager, she said she wasn't here and that she was the assistant manager. U-Haul needs to demote her and retrain her in basic customer service, and she severely lacks in it . DO NOT USE THIS LOCATION!!! THEY DON'T DESERVE YOUR BUSINESS ($$$)!!! #worstcustomerexperience #neveragain #usepenske #usebudget

Lee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shonte D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY S. 
Évaluation :
1

I had to wait for over an hour past my reservation time the employee was very very rude there was other employees that refused to help as there was multiple people there I was charged 150 late fee I will never use this company an tell my friends an family how rude y'all treated me

Jana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha R. 
Évaluation :
3

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIDGET C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Talitha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha M. 
Évaluation :
5

The customer service was excellent.

Gilbert G. 
Évaluation :
5

I was treated with respect and concern and the representative made me feel like I were doing the company a favor by coming there, thank you for your assistance.

Annie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C.  |  Premières impressions 
Évaluation :
5

Staff was always nice and friendly and eager to help!

Christie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson T.  |  Expérience générale 
Évaluation :
5

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Bent over backward to get me through the process.

Kenneth H.  |  Premières impressions 
Évaluation :
1

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn't cancel it like she said. Terrible service

Sheryl C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce L.  |  Premières impressions 
Évaluation :
2

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Casey R.  |  Premières impressions 
Évaluation :
4

Storage area should be gated for security

Nigel H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya S.  |  Online Move In 
Évaluation :
3

It's pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Patsy P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kyle K.  |  Expérience générale 
Évaluation :
2

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Matthew R.  |  Expérience générale 
Évaluation :
5

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I'll be back at this location.

Tiffany H.  |  Expérience générale 
Évaluation :
4

To keep from running the employees & customers going back forth to units, get a golf cart.

Susan L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce P.  |  Expérience générale 
Évaluation :
5

The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Bruce P.  |  Premières impressions 
Évaluation :
3

Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Janice H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyllis p.  |  Premières impressions 
Évaluation :
2

never aswered phone hard to connect

tiffany c.  |  Expérience générale 
Évaluation :
3

Truck pulled to the right and the seats hurt my back

Glenn W.  |  Premières impressions 
Évaluation :
4

Staff was very friendly, helpful and efficient

Mary W.  |  Expérience générale 
Évaluation :
5

Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

chaddrick o.  |  Expérience générale 
Évaluation :
5

U-Haul employee was very helpful and efficient (Ms. Ross)

Japhet N.  |  Premières impressions 
Évaluation :
5

My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

CHARLIE S.  |  Expérience générale 
Évaluation :
5

Terrific service!!!

Dairian J.  |  Premières impressions 
Évaluation :
3

Everything was great except the units were quite small.

Lynn M.  |  Expérience générale 
Évaluation :
5

I think there was a miss understanding. I didn't move out of my unit yet

Tameka R.  |  Expérience générale 
Évaluation :
5

Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Catherine D.  |  Premières impressions 
Évaluation :
3

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. 139 $poorer.

Jasmine B.  |  Expérience générale 
Évaluation :
5

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful !!!

Miguel A.  |  Expérience générale 
Évaluation :
5

Good customer service and very friendly

Dominique P.  |  Premières impressions 
Évaluation :
1

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

Danielle L.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. They met all my needs. Thank you Uhaul!

karen h.  |  Expérience générale 
Évaluation :
5

The GM was very helpful with assisting me with everything I need to make my move easy. .

CHYKEL T.  |  Premières impressions 
Évaluation :
1

My things got messed up

Melissa P.  |  Expérience générale 
Évaluation :
5

The service was great and the Manager Jay was outstanding.

Khadarr M.  |  Premières impressions 
Évaluation :
5

Awesome service. Thank you.

RONALD K.  |  Premières impressions 
Évaluation :
3

would be nice to get credit back for unused portion of storage since moved out early

Suzan S.  |  Réservation 
Évaluation :
5

Great service

Ladonna M.  |  Expérience générale 
Évaluation :
5

Customer Service was great thank you.

PETE S.  |  Réservation 
Évaluation :
1

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

lakeisha M.  |  Réservation 
Évaluation :
3

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

Mark D.  |  Réservation 
Évaluation :
1

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn't in it.

michelle c.  |  Réservation 
Évaluation :
5

New storage units/very clean

Jorge F.  |  Réservation 
Non reviews have been submitted for this location.

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