Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

3 841 évaluations

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I representative left over the truck and I informed her the lights would go on and off during the trip she didn't seem to care then I was overcharged my mileage overage I have paperwork from from the from departure and receipt from drop off overcharged

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
2

No one was present, waited and no one was present , even though doors were open

WILLIE B. 
Évaluation :
5

Rented 6x12 trailer to move furniture from Dothan, AL to Stafford, VA. Equipment was clean, well maintained. Excellent service provided at pickup and turn in.

Scott H. 
Évaluation :
5

Quick service

BRIAN C. 
Évaluation :
5

My experience was good including customer Service.

BRANDI J. 
Évaluation :
5

The staff has customer service as a priority and dress professional along with being friendly!

Nigel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

The van I rented worked very well for what I needed on that day. I have no complaints.

Eddis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland M. 
Évaluation :
5

Make sure truck can be ready to use in a safe manner.

DANNIE M S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY S. 
Évaluation :
5

I had to pay 150 $deductible on the truck had a dent in it and scratches on it we did not get into no accident and when we rented the U-Haul truck did not pay no attention to any damage or look for any damaged because it was night I didn't notice the damage until Saturday morning before we left the hotel

TRACY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARMESCHA G.  |  Premières impressions 
Évaluation :
5

Very pleased with entire experience

JAMES R. 
Évaluation :
5

Nothing, very friendly and polite service from the ladies that was working there.

Frank M. 
Évaluation :
5

Hassle free drop off.

Victor N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFERY G. 
Évaluation :
5

Excellent

Larry S. 
Évaluation :
5

Thank. You.i was. very pleased.

Essie M. 
Évaluation :
5

The service was very good and very professional I'm just sorry I rented the vehicle and never got to use it. But I will be back!! Hopefully this week! Thanks again for your service.

MINNIE C. 
Évaluation :
5

Thank you for great service.

Joel G. 
Évaluation :
1

I left a item in the pick up an now it's not nowhere to be found. It's not in the lost and found!!!! So one of your employees have taken a item out the truck that doesn't belong to them.

Marissa S. 
Évaluation :
5

The Dothan Alabama location is outstanding. I had barley pulled up when a young woman was out the door helping unhook the trailer.

Ricky L. 
Évaluation :
5

Nothing,very good customer service.

DANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
5

Nice and helpful

Beverly T. 
Évaluation :
3

But truck was not able Passed a gas station Other than that I would recommend people but need to find something to fix the gas hog of your trucks

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANNIE R. 
Évaluation :
1

Manager was extremely rude and hateful! Even tried to refuse me service after waiting over 15 mins .then Gave me the wrong truck and then charged me for in correct gas amount and worker refused to listen to me and said there was nothing she could do to refund the amount I was charged even though it was the managers fault ! Terrible customer service! I will never go back here !!!!!!!!!!

Christie P. 
Évaluation :
5

Despite being alone she was helpful and friendly

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keona W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

My'Tia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK S. 
Évaluation :
2

After only a week I came back to the unit to find out that some of the furniture got wet . Not sure of leak or condensation. There were roachs in the unit . Had to by home defense spray to spray items in storage and all the surfaces.

Albert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALLACE C. 
Évaluation :
3

Ne s'applique pas

LELA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly Z.  |  Premières impressions 
Évaluation :
1

Cargo Van smelled, bird droppings on the windshield. A film coating on inside of the windshield. A 19,95 $ Van cost with mileage of 0,69 a mile locally, and added fees, for one day, 96,42 $

Vickie A. 
Évaluation :
5

Always receive good and courteous service

Willie B. 
Évaluation :
5

All good. Briana was very friendly

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN M. 
Évaluation :
3

The stabilize track needs to be serviced there is no suspension on the truck

Timothy T. 
Évaluation :
5

Good equipment with wonderful customer service!!

Nigel H. 
Évaluation :
4

The crew at Montgomery Hwy. location were very friendly..and helpful..

Leslie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C. 
Évaluation :
5

The crew at this location is the best!!! Always fast, kind and getting it done!!

Rachel B. 
Évaluation :
5

Saved my butt Extremely satisfied

Matt H. 
Évaluation :
1

Entrance was not secured a bunch, and didn't work at all one day. No elevator, stairs only. Door too my storage damaged. Trash furniture around the whole time. Bathroom smell like smoke half the time. Bad neighborhood

Jeffery K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aristar B. 
Évaluation :
5

Emily was great!! Knowledgable, friendly, efficent!!! A great experience.

Thomas R. 
Évaluation :
2

I reserved a U-Haul on 10-2-2021. The U-Haul wasn't available for me to pickup until the next day. The U-Haul facility that I was told to pickup from was closed and had to go to another one to pickup a vehicle. Then once I returned from moving my household goods the storage that was given to me wasn't available to store my furniture and had to downgrade to smaller unit. Also once I was returning the U-Haul the destination was wrong for the drop-off and was advised to take across town to another location which added miles. In my opinion it was alot of wasted time that wasn't necessary and I definitely wouldn't recommend this to any friends or relatives.

RICHARD L.  |  Premières impressions 
Évaluation :
3

Anyone renting equipment first thing in the morning is trying to get loaded as soon as possible. Having to wait for the store to open and the. Having only one representative, causes delays. Open on time and have more staff on hand

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
4

They tried to charge me an adittional day ( the days I returned @8am) I had to explain more than once how I had them truck lessthan 48 hers much less 72.

jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
3

Ants & spiders & bugs got into my storage and onto my things.

Disree S.  |  Expérience générale 
Évaluation :
5

This location was amazing! Great customer service!

Alex V. 
Évaluation :
4

Location was accommodating and to a change or equipment.

Wilburn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NINA H. 
Évaluation :
4

Need to install ac or fans inside the facility

LARRYJOE S.  |  Expérience générale 
Évaluation :
5

Everything was great. People easy to work with. Just like clock work.

CALVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri D. 
Évaluation :
4

The clerks were very friendly and helpful

RANDY B. 
Évaluation :
5

I wish the smaller trailers were available for one way ,went 55 but was hard on my cat

Thomas T. 
Évaluation :
5

Great experience. Nothing to report.

Melvin R. 
Évaluation :
5

Very pleasant experience even during turbulent weather. The lady at the front counter was so awesome and helpful. Definitely be a repeat customer

Kirt C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lenard H.  |  Expérience générale 
Évaluation :
4

Animals were able to get into the unit which destroyed a few items.

Jeff L.  |  Expérience générale 
Évaluation :
2

They had given our reserved appliance dolly to someone else so we didn't get what we reserved more than a week earlier. Caused a major problem and delays. We tried to borrow from someone then they weren't home. Ended up having to drive back to town and buy one. Lost about 3 hours then it started raining. We had to change our reservation to add more time and it cost us another day's charges. Also, the checkout was terrible. Pictures we were supposed to approve were too dark and small to see anything so I had to disapprove all and take my own pictures and upload them. I liked it better on paper. That cost me about 15 minutes. Other than that, it was fine. If we didn't absolutely have to move that weekend, I would have canceled the truck when they didn't have the dolly I reserved way ahead of time. They told me someone from one of the other U-Haul stores came and took it before we got there even though they told them it was reserved. We had to buy a regular dolly and both of us are paying the price in injuries.

Angelique R. 
Évaluation :
5

Best customer service from this location. The lady with the short blonde hair(Sorry, I can't remember her name) went above and beyond to make my experience easy, fast, and all around great customer service.!

Carmeshia W. 
Évaluation :
5

Na

Jase B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery M. 
Évaluation :
5

Very friendly staff! I would recommend this to anyone!

Derrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna M. 
Évaluation :
2

I reserved a 5x8x9 unit online for 65 $a month. When I arrived to move in after driving over 1000 miles I was informed they do not have units that size at that location. I could choose between a 5x5 (which was too small) or a 7x11 which was 30 $a month more. Also, the unit is the cargo portion of a retired uhaul truck, which I wouldn't mind except it is at least 12 inches off the ground with no loading ramp so everything had to be lifted up in to the unit. If I had known any of this before I got there I wouldn't have used this facility.

Allison Z.  |  Premières impressions 
Évaluation :
2

The timeline to get the Ubox loaded and back to the uhaul store did not allow time to have the box delivered to my house . So, we arranged to pick up the box . There was no mention. Of needing to bring a trailer . Mg husband arrived to pick up the ubox snd was told that location only had one trailer for uboxes snd the one was out for a few more days . He had to drive back an hour to pick up a trailer and return an hour to pick up the ubox . Once it was filled it traveled to Parkersburg West Virginia without problem . The moving company contacted there to deliver the ubox had much difficulty in the pickup from the uhaul location. . The moving company called multiple times to make contact about the box pickup snd never reached anyone or received a callback . On the morning of the pickup the moving company had to wait about an hour snd a half to get helped snd then to locate the ubox that for a while could not be found . Finally, when the movers arrived at my location with the ubox when I went to unlock the security lock on thd box with my key the movers discovered that the uhaul location had loaded the box backwards on the trailer and the door could not be opened all of the way. Luckily there was not large furniture items in the box or it could not have been unloaded through the reduced opening . The moving company did a really good job snd the uhaul coordinator on the telephone did a good job of setting everything up . There were just problems along the way at the two uhaul centers .

JULIE F. 
Évaluation :
5

Very good customer service. I live in Florala Al but would always use this place. They were very accommodating and treated me with great kindness

Donna I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eva M.  |  Premières impressions 
Évaluation :
5

The staff was excellent!

Mary D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Warren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

The staff did a good job. Thanks for your help.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald N. 
Évaluation :
5

Everyone I had contact with was polite, professional, quick to get me taken care of and on my way. Very helpful, wonderful experience. Jerry Niewiek

JERRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benton B. 
Évaluation :
1

It was the worst experience I have ever had with an organization. I am suppose to receive a 50 $credit for the lack of services provided, not expecting it though. Uhaul has been my go to business for 30+ years. Not anymore

Roland W. 
Évaluation :
5

Great job. Keep doing what you're doing. In and out quickly.

Marvin C. 
Évaluation :
5

Staff goes above and beyond .. making sure customers Satisfied.. Excellent experience 💯🔥🔥

LINDA M.  |  Premières impressions 
Évaluation :
5

The rep that helped me was soooooooo friendly!!!! Her name is Emily. She was so professional and so helpful. I was going through a really hard time and just her positive attitude and how she was able to make me forget what I was going through was phenomenal!!! You have a very valuable employee and she should be recognized for her hard work and how she handles her customers. She is a rare jewel. She is priceless!!!

Christie T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean D.  |  Premières impressions 
Évaluation :
1

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Karina R.  |  Premières impressions 
Évaluation :
3

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C.  |  Premières impressions 
Évaluation :
5

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyllis p.  |  Premières impressions 
Évaluation :
3

Truck pulled to the right and the seats hurt my back

Glenn W.  |  Premières impressions 
Évaluation :
5

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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