Customer Reviews for U-Haul Moving & Storage at Moon Lake

Évaluation :

4

Price it cost us allot just to move a few beds to a needing family

Évaluation :

5

Awesome experience

Évaluation :

5

Perfect

Évaluation :

5

Amazing service and the manager here was awesome with getting us checked into our truck and having it ready for us.

Évaluation :

4

When I returned the truck at 445pm, they were out to lunch until 6pm according to sign on the door ( closes at 7pm (?) I dropped off keys and they checked it in later, but I was worried I'd have to pay the $20 drop off fee, but they didn't charge me. Otherwise pleasant, fast transaction in the morning.

Évaluation :

5

Nothing. This was the smoothest rental ever. Can't say enough positive about this UHaul location.

Évaluation :

5

It was a great.. I came to the wrong location and they gave me a truck anyway.. I would definitely recommend

Évaluation :

5

Have more associates like Jeremy working for U-Haul.

Évaluation :

5

nothing

Évaluation :

1

Was sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.

Évaluation :

1

Reserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!

Évaluation :

5

Very impressive staff

Évaluation :

5

I was Very satisfied with the service when I picked up & dropped off my rental.

Évaluation :

5

Good price Good place to store items

Évaluation :

3

I had to take pictures to prove I returned a clean trailer and would have to pay a cleaning fee if it was returned dirty. Not sure why that policy wasn't applicable to the previous renter.

Évaluation :

5

Supper good

Évaluation :

4

Representative I spoke to over the phone about the issue I was having properly returning the equipment was very kind and helpful in assisting me with the info I needed.

Évaluation :

3

Car hauler needs new ratchet strap

Évaluation :

5

The young lady who helped with my rental was exceptional!! The utility trailer was exactly what we needed and was in great condition! My return was stress free! Overall great experience!

Évaluation :

5

Not a thing. The employee was most helpful and very professional

Évaluation :

5

U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.

Évaluation :

5

Customer service was excellent.

Évaluation :

3

Trailer we rented was filthy near the trailer door latching mechanism. We got covered in a weird grayish powder when attempting to secure the latch. It did not want to latch easily, so we wound up getting it all over both of our hands and arms trying to push it down.

Évaluation :

5

The girl at the counter is always so helpful and friendly

Évaluation :

5

The girl working the counter did a great job and even knew how to hook up the trailer to the 2” ball correctly. A+ Great personality 

Évaluation :

1

My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!

Évaluation :

1

The lady was rude, the truck was dirty and had trash in it from prior renters. The new pick up location they switched me to didn't have the accessories that I reserved so I had to go to another location for those items. I was told my truck would fit fine on the auto transport and it didn't so I had to go to another location for oversized tire straps. Long time waiting on roadside assistance. Not impressed at all with services considering all the money I spent!

Évaluation :

5

We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.

Évaluation :

5

Very friendly and helpful

Évaluation :

1

Well one thing their gate after closing hours didn't work somebody ran into it so after 10 I guess it is so you can't get through this invisible gate they pull a U-Haul truck in front of it real real safe place to put your stuff. LOL And just before the movers took the truck over there they told me what kind of an area was so I have not been there personally so I just hope everything's still there when I finally I knew home and move the stuff out

Évaluation :

5

Friendly and well organized staff!

Évaluation :

3

Not a lot of space to pull in with a large truck

Évaluation :

2

I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up

Évaluation :

4

Wonderful experience. Great staff. Only they need to answer their phones.

Évaluation :

5

I booked a cargo rental 2 1/2 weeks in advance I was canceled on twice. The 3rd place was Hudson, FL. I spoke with someone named Zoey at the 2nd location and was told I would received a credit of $50 since U-haul canceled my rental twice. I have not received the credit which makes for a bad experience with U-haul.

Évaluation :

5

Great service

Évaluation :

1

Be honest and keep the agreement I was told that I can make a payment plan it was not able to in the entire bill came out of my bank account after I made a payment arrangement and made my first payment this was not acceptable and will never use U-Haul again and will defer people from using your

Évaluation :

5

Very knowledgeable and friendly. Equipment in great condition.

Évaluation :

1

I rented a 15 foot truck and when it was time to return they were at lunch. I put the keys in drop box and walk home.. Two days later I returned to same location to rent same exact truck no issues. When I return the following day 2 hours earlier than my return..the attendant demands I pay 200 plus extra and demanded the keys..would not let me fill up the tank or anything. Accused me of returning previous rental in the middle of the night( security cameras show me dropping at assigned time) ahe also claimed I am now red flagged with uhall. I paid for miles in advance. I never used the miles on my second rental. This experience and hostility from employee who had my current number yet NEVER CALLED me..has left me feeling like I will never use a self rental truck service again in my LIFE!

Évaluation :

3

Check trailer light fuses on vehicles before they go out. Taillight fuses not working on pickup so had no Taillights at night and had to use flashers

Évaluation :

3

Roof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida's rainy season

Évaluation :

5

The young lady at the desk was amazing, great customer service skills and knew her products well. Y'all should clone her and put in every location.

Évaluation :

5

Pick up was very easy and everything was well explained.

Évaluation :

5

Very polite your lady, always had a smile on her face. Does a very good job.

Évaluation :

5

It was in and out so fast

Évaluation :

4

I really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.

Évaluation :

5

The worker was extremely friendly n nice ty ♥️

Évaluation :

3

The location closed at 7 pm, but when I came back at 3:45 there was no one there, with a sign up saying out to lunch. I had to wait for just under 30 minutes to return my equipment. As I waited, I called the phone number posted to do a return over the phone, but waited on hold the entire time I was there. The first hold was 10 minutes and finally someone answered. She couldn't help me and "transferred" me back to hold, where no one ever answered. When I went back on hold it said my wait time was 14 minutes. Eventually the attendant at the location returned from lunch and I was able to close out my contract with her. Also, I had brought two propane tanks to fill, but was told that their license had expired. This was annoying as they still advertise it.

Évaluation :

5

Nothing. Ladies at this location were friendly and efficient

Évaluation :

5

Easy in and out. The on-site rep was helpful. Great perk for renting a trailer.

Évaluation :

4

an off ramp could be helpful but more a county issue

Évaluation :

4

Dropped off the auto loader and the young lady working was very nice and helpful. Dropped off the truck the next day and nobody was there as the office was closed for lunch.

Évaluation :

3

There were so many tow trailers sitting around the storage units it was extremely difficult to maneuver the 26 foot truck. The largest storage unit on site was a 10x10. That was only half large enough. We were forced to make other arrangements for the remainder of our belongings.

Évaluation :

5

The Girl That Worked At This Location Was Very Good With Me. She Is A Keeper. Give Her A Raise.

Évaluation :

5

Everyone from Lilly who rented the truck to us to Daryl at customer service who helped with the drop off location was great.I rent a lot of trucks and I'm only using U-Haul trucks from now on.

Évaluation :

5

Thank you for outstanding service!

Évaluation :

1

Absolutely horrible experience. First the "system" was screwed up and she couldn't get the payment transaction, once paid on James card, they decided to remove charges and apply to the credit card that is stated in my account. We specifically paid with one card to avoid the other one being charge. Then We did a one way from Hudson FL to St Petersburg FL, 24hr rental. It was returned to st Pete on time and in the 52mi that was allowed. Then a phone call was received from U-Haul on Wednesday saying our contract was not valid, that the truck wasn't returned. Oh yes it most certainly was. James went to the location, they had to look for it, found it and then claim we went over in mileage NO WE DID NOT. Entire trip from uhaul to Hudson house to st Pete house to U-Haul st Pete is right at 52 mi. Unfortunately the difference was paid by James, my fiancé. And AGAIN after it was paid, charge was removed and charged to MY credit card. Such absolute bullshit. Jobs were not done properly and any angle of this rental. Not my problem they missplaced the truck that we returned on time and THEN they have the nerve to charge extra miles when they had the truck for 4 days by the time they called. I will make sure that no one I know will be renting from U-Haul to avoid a nightmare. I will also be contacting corporate to file a formal complaint

Évaluation :

5

The young lady who handled our transaction was extremely professional! The van was new and very affordable. The location was very convenient I'm terms of location.

Évaluation :

2

The gas gauge didn't match, it had almost 1/4 less fuel, so the girl came out and adjusted it on my paperwork but apparently not in the computer because when it was checked in and I received my email confirmation, I was charged $20 for gas because it was going by the original fuel line. The check engine light came on 10 minutes after driving it and ran as if it didn't want to shift gears so the RPMs were always high. I would appreciate it if the $20 were refunded.

Évaluation :

5

This time it was a lot better than before.

Évaluation :

5

I needed to pick up some patio furniture and needed a truck. The entire process was so easy.! Great service, great equipment!

Évaluation :

5

The staff was awesome!! On both locations US 19 Hudson FL and US 52 . Merci.

Évaluation :

1

I have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.

Évaluation :

3

I didn't have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn't flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.

Évaluation :

3

Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn't want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.

Évaluation :

2

My mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad

Évaluation :

5

I think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!

Évaluation :

5

Very clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.

Évaluation :

2

1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.

Évaluation :

4

The first visit was good except our access code was not working.

Évaluation :

1

The facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit

Évaluation :

2

Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.

Évaluation :

5

When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.

Évaluation :

5

Jazmine was a pleasure, very friendly and helpful.

Évaluation :

5

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

Évaluation :

4

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

Évaluation :

5

Friendly, efficient and clean facility

Évaluation :

5

Me gustaron sus precios competitivos y su atención Gracias

Évaluation :

4

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

Évaluation :

3

I had a health problem was not able to pay my storage on time, got charged an extra 30 % of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Évaluation :

5

Not needed. This U-Haul facility is the best!!

Évaluation :

5

Everyone at the facility is friendly and always willing to help and answer any questions.

Évaluation :

5

Great staff.... very knowledgeable ....super friendly ...love them .

Évaluation :

3

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Évaluation :

5

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

Évaluation :

2

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Évaluation :

5

Always perfect is the only way to describe the service and attitude.

Évaluation :

5

Great experience

Évaluation :

5

The manager there was very helpful at all times very professional we would highly recommend to others

Évaluation :

5

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Évaluation :

5

Nice clean and organized place friendly staff

Évaluation :

5

Good customer service

Évaluation :

4

Friendly, knowledgeable staff!

Évaluation :

1

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Évaluation :

3

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Évaluation :

4

S.O.

Évaluation :

5

Lobby is way too small though.

Évaluation :

5

Kat is awesome!

Évaluation :

4

used other storage facilities and was not satisfied with up-keep.

Évaluation :

5

Very well run. Friendly staff.

Évaluation :

5

She was very helpful, and professional and the pricing was good

Évaluation :

5

Convenient location, easy to find.

Évaluation :

5

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

Évaluation :

5

Very satisfied

Évaluation :

5

Very helpful and wonderful customer service I would highly recommended them

Évaluation :

5

Quick. Friendly.

Évaluation :

5

very helpful and very nice.... U-Haul rules....

Évaluation :

5

Very pleasant transaction and location.

Évaluation :

5

Easy, fast and convenient. 5 stars

Évaluation :

5

Excellent superior quality courteous knowledge

Évaluation :

5

Very good service..

Évaluation :

5

The people who run the facility have always been fantastic to work with!

Évaluation :

5

Everyone was great

Évaluation :

2

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Évaluation :

4

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Évaluation :

5

All was well...will use them again

Évaluation :

5

The staff was very helpful and the storage unit was clean.

Évaluation :

5

Thank You for excellent service

Évaluation :

5

Very nice staff and very reasonable prices!

Évaluation :

5

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Évaluation :

5

The young lady that checked us in was rofessuonal, courteous and very efficient.

Évaluation :

1

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Évaluation :

5

Very nice place with friendly people.

Évaluation :

2

Not large enough space as needed. Not 24 hr access.

Évaluation :

3

Longer hours to access unit would be helpful.

Évaluation :

5

Cats was very professional and very me ! She is a awesome person

Évaluation :

2

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Évaluation :

5

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.