Le client n'a pas laissé de commentaire.Edward B.
Customer Reviews for U-Haul Moving & Storage at Mountain Shadows
Pour nous contacter
Colorado Springs, CO 80919
(North of Marigolds Café & Bakery)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Seems a little excessive to require three contacts.beverly c. | Premières impressions
Le client n'a pas laissé de commentaire.Tim H.
Service was great very nice costumer service.STEVEN M.
Le client n'a pas laissé de commentaire.Justin B.
The guy that helped me was great.Todd R.
I have no suggestions for improvement.Martin J.
Le client n'a pas laissé de commentaire.Mike K.
Le client n'a pas laissé de commentaire.Shanon S.
Very friendly and helpful, thanks!Tyler J.
These guys and this place is great. Plenty of room to maneuver a truck and trailer if you have one, with competent staff.Karen B.
The personnel here were exceptionally competent and had me checked out in very short order. There was plenty of room to maneuver around with a 20' truck and car trailer, as well as to take off the car trailer.Karen B.
Beyond happy with our experience at this location. The staff are extremely friendly and helpful. The store itself has everything you could ever need and more. Super straight, tidy and well arranged. The storage facility itself is spotless and well maintained and monitored. Great operation, well done!matt s. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL L.
Jason Carr at the Mountain Shadows location was a tremendous help to me and my family during the whole process. Great guy and great customer service! First time using this location but from now on this will be my go to.JAMES M. | Online Move In
Le client n'a pas laissé de commentaire.James S.
The dropoff location experience was a 10/10. The employees were super nice.Tarah G.
Jason (JC) is awesome and very helpful! I got rerouted to this location by Uhaul not having the reserved truck at another location and am glad it happened. The staff was very professional, honest, and friendly. When I need a truck again I'll be going to Mountain Shadows and working with JC.Ben S. | Premières impressions
Le client n'a pas laissé de commentaire.Chris S.
The web site doesn't say anything about requiring an emergency contact person prior to a rental. Had to scramble to come up with someone or wouldn't have been allowed to rent a trailer of all things after traveling to this rental location. Also, you advertise a 4 X 7 foot trailer. It's actually less than 4 ft wide by about 8". Size matters!!!!!!!thomas E.
Working with Ricardo was amazing, what a great personClaudia F.
Le client n'a pas laissé de commentaire.Martha B. | Premières impressions
Le client n'a pas laissé de commentaire.Dannielle J.
Le client n'a pas laissé de commentaire.Celene G. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth S. | Premières impressions
Le client n'a pas laissé de commentaire.Jarrod B.
Le client n'a pas laissé de commentaire.Dana D.
Would have liked to have cruise control.Lee E.
Very helpful and friendly! Great experience!!Richard G. | Online Move In
Professional staff.Jason C.
Great service, kind and helpful.Adrienne M.
Le client n'a pas laissé de commentaire.Mindi H. | Expérience générale
Le client n'a pas laissé de commentaire.brent H.
Le client n'a pas laissé de commentaire.Christopher C.
Great experience, definitely recommend.Ronald R.
Vehicle was well maintained but not clean out sideCharlie D.
The staff was excellent and friendly, the van was great :)Gilbert H.
Amazing staff. Super friendly.Emily H.
Le client n'a pas laissé de commentaire.ashley k. | Expérience générale
The owner Jason Carr was extremely helpful and friendly! Almost felt like I made a new friend within our few short interactions. The facility is well maintained temperature regulated. The whole staff is friendly and helpful. Mountain shadows is a great place to store your goods and rent your truck.Samuel S.
Excellent staff - very friendly and helpful, with a great attitude. The facilities were always spotless.Marion P. | Expérience générale
Jason is a wonderful person. He was very friendly and easy to talk to. I will always recommend this location to family and friends.TREMAINE E.
All of the staff member were beyond helpful at this location. From drop off of equipment, to storage, and truck rentals they handled it all. Absolute rockstar team. The hours of the location were limited on weekends but that seems to be more of a staffing issue than a problem with the actual location. These guys are great and we will be back to them again!Drew D. | Expérience générale
Le client n'a pas laissé de commentaire.Freddie P.
Le client n'a pas laissé de commentaire.Donald K.
Le client n'a pas laissé de commentaire.kim m. | Expérience générale
Have used other uhaul facilities, far and away this was the best experience ever!! 2 gentleman at the front desk were professionals with great attitudes!! They say service has gone downhill, not here, great job!!Vince M.
Customer service on site was excellent. I was not aware of having to provide a reference when picking up after hours. This caused a delayKevin T.
This was a new van with less than 3000 miles. Best van rental to date.WAYNE G.
This was probably my best experience at any U-Haul location to date. Quick in and out - very helpful and friendly staff.Dale S.
This location is by far the best moving experience I have ever had. The staff is helpful, friendly, and really go out of there way to make you feel welcomed. I would recommend using this location even it's not the closest one to you, it's that good.Jason N.
I did the Truck Share with a 5:30AM pickup time. Thanks to not having to wait until the office opened I actually had my whole project completed before 7AM! This was very handy!Dan M.
Le client n'a pas laissé de commentaire.Korissa G. | Premières impressions
GREAT service and experience. They were excellent in helping me out with everything and explaining it all. The first time I rented a UHAUL, it was a great experience.Lori E.
The two ppl working were kind and friendlySamantha A.
Jason and Justin were LOTS of help. After picking up 8 UBoxes over a period of a month, I got to know them pretty well. They were flexible and helpful and always positive. My ONE complaint is with the telephone system UHaul has in place. I could never call the facility directly to let them know about last minute changes, etc.. Maybe that's a time saver, an expedient for your corporate dollar bottom line, but it makes for very poor communication and left a bad taste in my mouth. Fix it.MATTHEW C.
My local reservation for Woodland Park was changed to Colorado springs which increased the amount of mileage I had to pay by 40 miles. The person at Uhaul was not friendly and a bit full of rubbish.Elias E.
Customer service was IMPECCABLE! Friendly and helpful throughout the entire process. The truck was clean and well maintained. Dave and Jason were absolutely wonderful!Hannah W.
Helpful and friendly staffCeline C.
Le client n'a pas laissé de commentaire.Monique D.
Better internet so finishing paperwork is easier.Teresa L.
This location was very clean. The GM and assistant were on top of things. They hooked up the trailer to my truck. Checked the lights and it was smooth and was very easy to rent. I will be back.Ricardo B.
Date and switch it was much more expensive than they initially told me the rate was supposed to be $29 per day and I got charged a lot more for 2 of the days.ALEXANDER M.
The staff was incredibly helpful and informative! super glad I chose this location.Andrew D.
I was very well attended.Fredy S.
Extremely friendly and very helpful, transaction went smoothlymarshall K.
Staff was friendly, knowledgable and efficient. We completed our moving task very quickly.Douglas K.
Le client n'a pas laissé de commentaire.Kevin A.
Jason was fantastic in helping us get the trailer hitch raised to be safe while hauling the gravel. Very helpful and positive!Kathy E.
Le client n'a pas laissé de commentaire.Michael P.
I received 3/4 of a tank, drove 9 miles away from home just to pickup the van then after finishing the job in about 5 hours returned the vehicle with a full tank, I think that if the would have taken in consideration that I went out of my way to pickup the van, taking those 9 miles from the price will make a costumer service betterNIELSY B.
Mr. Bustos Insisted on calling an emergency contact saying it was â€œcompany policy.â€ This never occurred before and asked where I could find the policy online or otherwise. He could not provide the information and told me to contact corporate. Left several messages with corporate which have been ignored. I will never use UHaul again.Stephen S.
Le client n'a pas laissé de commentaire.Bruce L.
owner and staff were so kind and helpful, the units and facility was super clean, would recommend to others and will make a great google reviewalejandeo L.
Le client n'a pas laissé de commentaire.Lydia B. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael E.
Expand access hours would be great.Shadd K. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA J. | Premières impressions
Jason is excellent and the positive experience started with a phone call. His level of knowledge and willingness to help during the whole rental return/storage process is excellent. MerciDavid B. | Premières impressions
Jason and his staff at this location are very friendly knowledgeable and helpful.David B.
I called on 3/14. Came in to complete paperwork on 3/16, move- in date will be Saturday, 3/19.Susie J. | Premières impressions
Staff was friendly, helpful, and courteous. Unit and facility clean. Carts at entrance to load storage items was a nice feature. Present access hours on weekend not convenient but were told this would change once work on facility is completed. We were able to work around the hours and move our storage items into our unit.Katherine P. | Premières impressions
Jason was terrific. Staff was professional, knowledgeable and very helpful. Facility is bright, well-lighted and truly climate controlled. Lots of dollies and carts. Going to this facility will make a stressful move much easier.MARJORIE L. | Premières impressions
The team of young professionals at this location were efficient and competent, and gave great service each time I went in. Highly recommend!Tami C.
Staff was great in every location. The Fort Worth location seemed short staffed but they were great to work with. That's why it's a 4 star review and not a 5 star.Susan L.
Chandler was great and very professional!Benedict M.
Your online instructions do not mention the extra collateral needed to pick up a truck. Scrambling on arrival to find someone to answer their phone is a problem. Also your online pick up and drop off would not work for me. Luckily there was someone present to allow for both ends of the transaction.John F.
I found it disappointing that after specifically signing up for an in person pick-up due to not having a smartphone (Which I told the person on the phone when I reserved the truck), I was then switched to a self pickup without my consent. I had to manually switch it back twice because I was switched twice without wanting to! And then I was not informed that due to the having a 24hr rental I would be forced to do a self return because the office closed early the following day. I was left scrambling on site to find someone with a smartphone to help me do the return. I found it extremely frustrating and stressful and it gave me a very negative view toward Uhaul. The representative behind the counter when I picked up the truck was great, but whoever was responsible for forcibly switching my preferences made me feel very disrespected.Hannah M.
I will NEVER use that stupid awful self pick up again! Terrible experience. My phone could not find my location! Even after I gave Uhaul total permission. Never ever ever again. The WORST experience EVER! It sucked!!!! Returning the truck was no joy either! SO STUPID!Keith K.
Le client n'a pas laissé de commentaire.Charalampos K.
Our driver was amazing. She should get a raise. She put the pods exactly where we needed them. She was so sweet and kind and it was amazing. You should give her a huge raise she is a great representative for your company.Ken J.
Le client n'a pas laissé de commentaire.Rebecca C.
Le client n'a pas laissé de commentaire.JOHN M.
User experience was very frustrating. took way too long, and redundant from what I did online. PLUS, i was told expense would be $22,95 initially. adding is understandable, but the $2 should have been a part of the initial expense I was told at the beginning. Plus the whole experience took way to much time.Daniel B.
Thank you for taking great care of my items, shipping from Maine and storage. Very friendly service. Helene FagerquistHelene F.
Le client n'a pas laissé de commentaire.Jana S.
Everybody was very friendly, quick to provide help, and did a great job working with my schedule. I will gladly return when I need more U-haul equipment.Donald E.
It was great!Christopher C.
Le client n'a pas laissé de commentaire.Dave V.
Le client n'a pas laissé de commentaire.Gary C.
The online app gave me issues, on pickup and drop off. On pickup it took a very long time to get it started, waiting for an agent. On drop off the rental wasn't on my app. I had to call and again, long wait times.Mitchell S.
Overall, I am very impressed with U-Box experience. This includes the service provided at my starting point in Orange County CA. Every point of contact, either by email, phone or in person has been simply amazing. Good job!JOhn G.
Close the location on 3120 N. Nevada...the service is horrible and requirement s like 2 reference calls is ridiculous and drive me to cancel my reservation there after standing in line for 45 mins and finding the calling references ridiculous. Fortunately I found a vehicle at the centennial location and the experience was fineScott D.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Megan R.
I picked up the van during off-hours. The process was not as simple as it is marketed to be. Many of those steps can be done in advance and verified ahead of time. I had no idea I would have to go through so many steps and have to wait between each step for someone to verify the information or, that they would call someone to verify that I am who I say I am. It took a lot longer than I thought it would.Patricia D.
Le client n'a pas laissé de commentaire.Ronald G.
Worse on-line check in process ever. After entering all information twice I get a message that the website was â€œdown for maintenanceâ€. After calling the 800 number and being on hold for 15 minutes the response was that my Phone was the problem. Beyond frustrating.Daniel O.
Pricing is misleading. This is a corporate issue, not a local franchise level. Says one price on the side of the truck, that is never even applicable to the final amount charged. Uhaul should not be advertising a flat rate if everything is charged by mile! Or sending emails with a quoted price, if the price is only determined by mileage. Not happy with this experience.Angela C.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Mark S.
First time using Ubox-it was a good experience start to finish as I was moving several states away, by myself. Everyone was great and my stuff got here in one piece!Franklin R.
Le client n'a pas laissé de commentaire.JON Z.
Le client n'a pas laissé de commentaire.Bryan W.
Easy to schedule. Delivery in Oregon was poor; rescheduled when they failed to deliver. Picked up on time. This was a true cluster. I will use a different company next time. Shipping notice Received notice and told when it would be delivered Request for delivery instructions and then NOTHING. *Do not respond* email. No information on how to contact AH HA! Billing me for storage when you failed to deliver Friend took over because I was too angry to complete Delivery as replanned.CYNTHIA B.
Le client n'a pas laissé de commentaire.Kathy E.
Le client n'a pas laissé de commentaire.Christopher B.
Remove The Right Move from list of movers. I was scammed.Robert P.
Randi was friendly, knowledgeable, and very professional....top notch, highly recommend!Scotty C.
Le client n'a pas laissé de commentaire.Richard M.
DO NOT DO ONLINE CHECK-IN: it is terribly tedious and takes 3 times as long to check in as working with a real person. I wish I would have opted for in-person check-in. On site staff was very Friendly and helpful!Scott H.
Easy move and very helpful staffMargaret R. | Expérience générale
Helpful and courteous.Gerry H. | Expérience générale
Kathrine was awesome,professional and greatDaniel G. | Expérience générale
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