Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Uhaul computer system that she used to process my order and payment was glitchy and slow; had to move to another computer/credit card scanner.
Wade G.
Évaluation :
2
The vehicle that I reserved was not available and the one that I was given didn't have gas in it, gas light came on will I went around the corner. The worker marked the wrong mileage and gas level. I was told that once you pull off the lot they are not responsible for wrong records
Eric W.
Évaluation :
5
Great professional staff and service. How did you find these excellent people to contribute to the success of your business? Very well done!
We were extremely pleased with the Watkins location!! It is a much nicer and higher quality location than the others we have used. The staff was friendly and knowledgeable. The only issue we had was the original pick up place was much much closer to our home and storage unit, but the truck we reserved was not returned by the renters the day before, (we were notified 2 hours before pick up time) so we were sent almost 40 miles out of our way total, which meant we were charged the additional mileage.
Heather C.
Évaluation :
5
Ms. Mary, Welcome me/ help with The right vehicle that I needed. It was a very enlightening experience it was clean and the air-conditioning kept me nice and cozy. Upon my return I was steel greeted with the same Sweet customer service I give Ms.Mary a 5*. Thank you, U HAUL
pearly J.
Évaluation :
1
I rented a car trailer and hooked it up to a Penske truck. The lot attendant had me back it up into a space. Rental agreements with uhaul and Penske state to not back it up. It took several tries to back it up without hitting anything.
SHAWN H.
Évaluation :
5
great truck
Marcus A.
Évaluation :
5
The associate was professional and gave excellent customer service
dennis J.
Évaluation :
5
Keep doing a great job
HENRY B.
Évaluation :
3
This wasn't the pickup location I selected when I made my reservation. Apparently the Local dispatcher failed to arrange for my truck to be at set location, and I had to arrange another ride at my expense to the new pickup location. Not impressed.
Brandon P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giahanna B.
Évaluation :
5
Excellent service à la clientèle. Just an all around good experience.
Carlos L.
Évaluation :
2
We accidentally rented the wrong size truck and needed a bigger one she did look for 1 but told us that there wasn't 1 available in the state As it was a holiday. We rented the truck because we were in desperate need of moving After arriving at home we found out that there was a larger truck available only only a few miles from where we were moving to. We returned the truck within an hour but they still charged us for the whole day.
William F.
Évaluation :
1
The U-Haul app would not bring off my drop off information so I had to spend 30 minutes searching things online and had to use the website when the email told me to use the app. I tried to call the U-Haul number but I was one a 60 minute wait at night and it was overall a frustrating experience
Blake S.
Évaluation :
5
The lady that helped me when I went to pick up the truck was very nice, friendly, helpful and professional! Thank you so much!
annie M.
Évaluation :
1
The truck I rented the door wouldn't let down. It was frustrating. I tried calling the location I rented from but I was deviated to main number. Then the automatic system said that my expected wait time was over 30mins which noone came to the phone. I had to get back in my car and drive back to the uhaul location. The employee did follow me home to help the situation. It was rectified but after dropping off my first load the same issue. I had to call to extend my rental due to having faulty truck. It's stressful enough moving but to have this mishap on top it was just too much. I was very disappointed with my experience.
Markey B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
tameka B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
hildegard W.
Évaluation :
5
Please make website more user friendly.
Barbara C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATERA D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARGARET H.
Évaluation :
2
They charged me Twice for the same rental
Cedric L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
steve S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnny B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara M.
Évaluation :
5
Excellent
Dominique W.
Évaluation :
5
Very friendly staff.
Frances M.
Évaluation :
3
The workers had an issue with the amount of gas in the truck compared to something they had in the computer. Even though we used the ap and had had the paper from when we took the truck. The worker would not listen to me. He just kept saying you were supposed to verify it in the ap. I said I did and even took pictures. He said well it would show it here. Then he looked again and I had the correct amount of gas according to what was in it when I received the truck. But that didn't match somewhere else in their system. The workers need to LISTEN to the customer before just assuming we are wrong, or didn't do things correctly.
AMBER B.
Évaluation :
3
Need the people you have on staff no what they are doing
Antonio M.
Évaluation :
4
Easy process, convenient. I've rented uhaul many of times of the past 30 years. I've had some not so good experiences. Each location is different and it's always the employees and the store managers that make the difference. The two employees at this store went above and beyond to make sure I was good to go and for that I'm grateful. I will definitely be using this location again because of the service.
Shonnon S.
Évaluation :
5
Everything was fine
KEVIN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal J.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrew G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Genevieve S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
April B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beauty w.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gail F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frances M.
Évaluation :
3
Rent to high
tamora c.
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Expérience générale
Évaluation :
4
The only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage
Diane J.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antwun M.
Évaluation :
1
The staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.
Alex W.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nakia L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ebony J.
Évaluation :
5
Staff at this location are friendly and efficient.
Claude W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamero P.
Évaluation :
4
If was really good BUT I believe I had the wrong truck because my miles were off like 8000 miles lower and I only used 103mi but I have proof.
Davonica J.
Évaluation :
2
Truck had trash in it.. employees weren't the most informative
Madelime M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandi H.
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Expérience générale
Évaluation :
5
Great job Ms.Wood thank you . YOU'RE TEAM HELP NAVIGATE MY FAMILY THROUGH OUR OR DEAL KERP UP R HE GOID WORK
Mack M.
Évaluation :
3
Could use lessiions in customer service
MCKESSON H.
Évaluation :
5
The app would not let me submit the photos for the mileage to show what time i took the truck back
LAKEITHA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEE C.
Évaluation :
5
The staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.
Elaine S.
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Premières impressions
Évaluation :
4
While the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.
Elaine S.
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Premières impressions
Évaluation :
3
The woman at the counter was absolutely amazing and very helpful, however for a Saturday there needs to be more than one person. I was sent there from the store in Union after they gave away my truck. They did not have the dolly I had reserved,not the cashiers fault, b the lack of but still very frustrating the lack of communication between stores. It seems the reservatiosn should be handled by the people in the store, not outside.
RACHEL M.
Évaluation :
1
Worst experience ever
And I also have pictures from the U Haul itself being nasty with broken mirrors to the representative being argumentative and very nonchalant.
Jessica J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MACK M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paulette H.
Évaluation :
1
My storage area had a big whole in the wall and the door is to low would not rent it again
MONICA W.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwendolyn J.
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Expérience générale
Évaluation :
5
Very happy with drop off.
CAROLYN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN Y.
Évaluation :
4
I was unable to call direct to this location. Number redirects to home office. This is very frustrating. After 2hrs, I never spoke with anyone. Vehicle had check engine and air bag warning lights on. Staff was courteous and helpful. You can tell they like their job. .
VANESSA S.
Évaluation :
5
S.O.
Marissa W.
Évaluation :
3
I had to go to three diffent locations. Horn Lake, MS said the equipment was on Lamar, when I got there they said it wasn't there. They had to find a uhaul trailer the size I'd ordered. the place was fine the people were fine, but the system SUCKED.
CHRISTINA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAICA J.
Évaluation :
3
The price for driving 20 miles for 2 hours of driving cost me $120 when should have cost me half that I won't be using your service anymore because it costs too much damn money
charles L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William C.
Évaluation :
3
I need a receipt
GILBERT V.
Évaluation :
3
Le client n'a pas laissé de commentaire.
MYLA M.
Évaluation :
1
Having everything available
JENIKA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SYLVIA G.
Évaluation :
3
The truck definitely could have been cleaner and the tank was half full. I always fill the tank whenever I rent from Uhaul. I thought that was just standard protocol. I had to clean the truck with Clorox wipes. Wrote using it because it just wasn't up to par. Can't risk it with COVID-19 still around. There was nobody at the front desk when I arrived and I waited for 5 minutes and called the GM's cell phone that was hanging from a sign on the front door for assistance. The overall experience could have been better, but I still enjoy using Uhaul over Penske, Budget and Enterprise definitely. Merci.
Burbon R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasper C.
Évaluation :
5
LaToya was professional, courteous, and very helpful.
GREGORY S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kellie W.
Évaluation :
5
Always great and friendly customer service 👍
JHERICKA B.
Évaluation :
5
The customer service team was courteous, knowledgeable, and professional.
Gregory S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORENCE B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATASHA G.
Évaluation :
5
Nothing All way's take care of me
michael J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anas M.
Évaluation :
5
Nothing needs to be done, everything was perfect!! Customer service was excellent!!!
Tamara C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOYCE I.
Évaluation :
5
NOTHING BUT A LITTLE LOW FOR ME 🙌🏾🩸🩸😃🥰 VERY GOOD Y;ALL THANK;S
LENETTA G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
nicholas O.
Évaluation :
1
Fire Kurris Woods.
FALLON G.
Évaluation :
5
No issues
latonia ` r.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mack M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDE B.
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Premières impressions
Évaluation :
5
Very attentive I pulled in and he was out there within two minutes very friendly very cordial
kenneth G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latoya H.
Évaluation :
4
The vehicle needed it wiper blades they were torn up and it smelled awful.Have someone to clean the cab part of the vehicle as well.
Virginia M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA W.
Évaluation :
2
Clean the equipment due to COVID-19 please.
Évaluation :
4
Fast and friendly services
JOHNNIE H.
Évaluation :
5
This location had friendly staff, but one on Lamar had a rude customer servicer, you all on this location has personable staff, the one on Lamar was closer to where I lived, but not courteous or friendly, they need much improvement. But you all keep being courteous and caring about your customers and God will keep blessing this location. Thanks Mrs. Cody
HENRIETTA C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sharon M.
Évaluation :
4
No , the time office hours was great.
ada D.
Évaluation :
5
No need to improve nothing everything good
Jose H.
Évaluation :
5
Very professional,courteous and very helpful
MICHAEL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRINISHA C.
Évaluation :
5
Top notch service. They went far and beyond to find us a truck within ten minutes
JAMES W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sylvia G.
Évaluation :
5
Nothing everyone and everything was awesome
Lakeisha M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Trecia T.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvia A.
|
Premières impressions
Évaluation :
5
I love this location only
mckenzie w.
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Premières impressions
Évaluation :
5
Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.
Paige B.
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Premières impressions
Évaluation :
4
I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!
Cynthia R.
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Expérience générale
Évaluation :
1
Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!
Falen N.
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Expérience générale
Évaluation :
1
This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.
Falen N.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gustavo S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERICKA G.
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Expérience générale
Évaluation :
5
I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!
artrisha a.
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Premières impressions
Évaluation :
4
They were great!
fatrice b.
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Expérience générale
Évaluation :
1
I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn't access the unit because the card was not programmed correctly leaving
Regina C.
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Expérience générale
Évaluation :
2
I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.
Regina C.
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Premières impressions
Évaluation :
5
I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!
TRACY W.
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Premières impressions
Évaluation :
1
I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!
Dustin W.
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Expérience générale
Évaluation :
4
EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF
dennis o.
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Expérience générale
Évaluation :
5
The staff and manager was very polite, friendly and helpful.
lisa a.
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Premières impressions
Évaluation :
5
Outstanding
Stanford H.
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Expérience générale
Évaluation :
5
The process was very quick and simple
BRENT C.
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Réservation
Évaluation :
5
I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.
Mike M.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
