Évaluations des clients U-Haul Moving & Storage at N Watkins

Your agent name Mary was kind and very professional.Thanks.

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The staff was the greatest and especially the staff member that helped me with my return she went above and beyond help and answering all of my questions. Keep up the great work.

Low tire pressure light stayed on and the person at location said to ignore it when I came back for air.

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The back door hatch was broken my things could have fell out if I didn't notice in time

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Ted and his assistant did a great job . Please invest in a new printer for the Watkins location. I know the store is in the hood but I really needed the receipt today ! Printer on the blink ! Brother Wright

The manager(a african american male) was extremely rude and extremely dismissive when my problem was explained(we had misplaced the keys to the truck and was trying to see if they had back up keys) the front counter person was doing all she could to assist but the manager says not my problem and offered no help. I feel like just because you are in the Frayser community does not mean you get to treat the people any type of way. I will not be suggesting this location to any one because of the customer service

Please properly train new hires to accurately log in merch once it's returned.

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Worst service NEVER, it's not about the experience it's about trying to get as much money out of you as possible....

Doing a great job

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Continuing providing great service!!!

Awesome experience!

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Make sure reservations keys are separated from other self service reservations so there's no mix up after taking orders.

Nothing, just keep up the good works!! and thanks!!

No improvements. Employee Ted was friendly, courteous and knowledgeable. Will definitely return if I need another rental!

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Personnel knew their jobs technically but didn't appear friendly or customer service oriented. It was as if this side of town didn't require such. I paid for dolly during reservation but didn't receive it with truck. At end of rental I received credit for dolly but coldness from agent.

No improvement needed.

Nothing the service was great and the staff was was very helpful

Service was great

Very helpful and professional

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U left more gas in the truck than when I received it. This was a horrible experience. I was overcharged the daily rate. I was told it would only be 19.95 (?) and was charged 39.95. I hope to never have to use Uhaul again and definitely would not recommend it to anyone.

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The Watkins location was quite disappointing! I paid my storage on time and when I went to get items out, I discovered my unit has roaches. By the way, I didnt have roaches previously. I made the general manager aware of this, he so un concerned. I was disappointed totally!

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Better customer service in helping a customer that never has rented a truck ever. Then when I ordered the truck it was suppose to be close to me to pick up and they called me a last min to go to a part of town that I didn't feel real safe .

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Since moving can be stressful, please remind your employees to be kind and courteous at all time.

I love the friendly help from the guys at the 370 union location in Memphis they are wonderful

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The gentleman that assisted me at the counter was very helpful. I had several questions about how to best make this move with U-Haul Truck such as should I do this one way or return the truck to the same location. He searched the information and made a determination. He was pleasant and said thank you for coming in to the location. I have done business with U-Haul several times and good customer service has not always been the end result. This gentleman will have me return to this location.

My trucked stopped on me for over 4 hours and nothing has been done to make this right. I lost a lot Of money on yesterday do to y'all's trucking issues. I need a refund

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Charged my card when they were suppose to authorized

A very courteous, informative, and expedient experience.

I have no complaints. P/U and return all went well along with great customer service.

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The only problem was that the first unit had a headlight out. The employee quickly substituted the unit with a better one. That was good. No complaints there. The only real complaint was that I had specified the nearest location to me in Lakeland and instead had to drive all the way to northwest Memphis, a difference of 20 miles. Seems to me that you would make sure the location agreed upon would have that unit present. This isn't a complaint about the sites but about the system.

There were some unsavory people walking through the parking lot after hours I was actually nervous About leaving the truck

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Enjoyed my rental and the customer service,,,,wil be back

For some reason even though we had selected all we needed and uploaded the car edit card information the clerk was unable to locate it and when she added in charges it was $200 approx more than what our est was this did not please me at all. Will probably not use U-Haul in the future because of this

Please do check the height of the receiver in relation to the street level. It is an important safety check as my hitch ball assembly touched the street a couple of times and I had to reverse the installation.

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service was excellent. keep treating employers well and they will continue to provide us with great customer service,

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Helpful, professional and funny...... great timing in&out. Thx U-Haul

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Live and dead roaches in truck Truck need washing inside and outside. Hoping that my things are not infested .☹️

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Excellent service

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The truck rental at watkins was great. We had a storage unit at the Millington location off Navy Rd and Hwy 51. Someone cut our personal Uhaul lock off our unit and placed a red lock on it. We did not owe money on our storage and I know its against policy to cut customers locks off their storage.

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Have a drop box for your keys, instead of sliding them between the door.

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The guy that helped me was great. But I didn't have U-haul not even 45 minutes and the price was to much.

The van reeked if marijuana......not like it was smoked.....stronger. I was charged for 95 miles and I drove 35. I was charged gas and gas fees that I did not owe. They over charged me $110-120. No one answers when I call the 1-800 and when I ask them to return my call, they hang up. The man in the physical store will not help. I am a step away from calling the police. This is a nightmare experience.

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The young lady in the store that was handling my receipt and closing me out with the truck was not that great

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I was stuck on the highway for 6 hours in a vehicle with a blown transmission! I am very unsatisfied with this experience. Thank you for nothing.

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The total experience was great

The staff at this location are some of the best I've ever worked with. They all deserve commendation on the work they do!

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The gentleman that check me in was so courteous and friendly he has been trained well how to make the customers feel right at home I can't wait to need your services again due to the friendly and courteous personality that the gentleman had

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Clean Store Great Customers Service Reps

No problems

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The gentlemen were super professional and friendly! Thanks for your help with the trailer. &&& the lesson on unhitching ??

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Trailer had oil on it so had to cover before I could move my furniture.

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