No improvement needed. Great customer service.Andy S.
Customer Reviews for U-Haul Moving & Storage at Normandy Blvd
Pour nous contacter
Jacksonville, FL 32205
(East of Lane Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was quick and easy to rent. Friendly staff.CHERYLLEE B.
I have used this location multiple times and always have a good experience from start to finish.JOHN K.
Le client n'a pas laissé de commentaire.Sonya M. | Premières impressions
Le client n'a pas laissé de commentaire.Carrol P. | Premières impressions
I don't deserve how nice the staff was to me, but I damn sure appreciate it. They helped me out with a tough day.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.CLIFTON B.
None. I've been going to this location for over 15 years, always friendly, always helpful.Patrick L.
The representative was very helpful Excellent attitude and very pleasant Just sorry his buffalo bills lost the play offs.he was so sure they were going to win...he even had others who were waiting laughing with himJOANN T.
I booked 15 ft truck. The location was changed twice on the day of pick up. In the end I got much bigger 20ft truck that was extremely difficult to handle. I told them I was driving truck up north. I had to drive this huge vehicle in ice and snow. After spinning out on ice I got into accident. The staff was respectful, but your company need to honor the location and vehicle size your customers reserve! Especially if the move is in the middle of winter from south to north.Konstantin I.
Le client n'a pas laissé de commentaire.Melanie D. | Expérience générale
Le client n'a pas laissé de commentaire.CARROL P.
Le client n'a pas laissé de commentaire.CATINA B. | Premières impressions
Professional, efficient, courteous which are the building blocks of a very successful business. This location had the winning combination of success.JOHN C.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.GEORGE B.
Customer service was excellent.SHARIKA L.
Le client n'a pas laissé de commentaire.LILLIAN H.
Le client n'a pas laissé de commentaire.Sherell C. | Expérience générale
Le client n'a pas laissé de commentaire.Yolanda B. | Premières impressions
No improvements. Great experience.LISA B.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.MARVENE B.
The operational management for Ubox is significantly subpar. My experience spending well over $1000 to move two small boxes less than 400 miles was horrendous. Your standard operating procedures need to be re-evaluated as customers should be able to chose a specific date and time for the delivery of their personal items. I have experienced the least amount of compassion and empathy with this company as a whole and I will never use this service again. Uhual should be ashamed at the outrageous rates being charged to their customers that I am sure is a shared cost. If you're going to charge people this much money the quality of service should be spectacular. I am sure that all boxes being moved to a centralized location get shipped around the same time on freight or larger vessels and then are delivered by your individual carriers. Your freight (shipping) costs should not be absorbed by customer in totality. Work on your profit margins and reduce the price of this service if the quality is going to be this poor. Also, for the love of God, vet your moving companies on Moving Help or hire them as contractors to do the moves as assigned that will not fit into your moving queue. I shouldn't have to explain this though. There's someone making six plus figures a year that should know this. My experience sucked. That's the review.Alexandria C.
Everyone was nice and pleasant experience was great would visit again.KIMBERLY H.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.Ethel T. | Expérience générale
Le client n'a pas laissé de commentaire.JESSE H.
Le client n'a pas laissé de commentaire.BRYAN M.
Excellent customer serviceDANIEL G.
Le client n'a pas laissé de commentaire.MARIA R.
Went above and beyond to help us.MICHAEL D.
Le client n'a pas laissé de commentaire.Paul L.
I should have been contacted about my billing when the card was turned down instead of Just Charging with out contacting me.I would have taken care of ASAP. THANKS ALOTjack B.
Le client n'a pas laissé de commentaire.James L.
Arthur took great care of us. His customer service was exceptional - always had a smile and his sense of humor was awesome. It was obvious he took his job seriously and made sure we were taken care of.Lucas S. | Premières impressions
Le client n'a pas laissé de commentaire.Adrian L.
Fast and efficient drop-off for the trailer. Great service!David P.
Le client n'a pas laissé de commentaire.BRIAN V.
Have the truck easily visible from the store front.WANDA F.
Le client n'a pas laissé de commentaire.MIGDALIA E.
Good inventory, he went an extra mile just to help me and the guy outside did a good job also I recommend this uhall plce .ADRIEL A.
Le client n'a pas laissé de commentaire.Carolyn P.
Le client n'a pas laissé de commentaire.Kelli N.
Le client n'a pas laissé de commentaire.DALLAS F.
I would suggest the customer to reach out to Uhaul, so they can do the logostics of their moveLINDA P.
The only issue I had is that I couldn't confirm if I turned the truck back in or not online. When I filled out the info it stated thank you at the end but when I logged into my account late to see if it went through I couldn't see that I turned the truck in. I was having issues earlier with the email too. The only suggestion I have is to allow the 2 systems to communicate so I can see that everything was settled once I turned in the truck.Ahmahd J.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.TRENTON L.
Milage wasn't correct . Fuel gauge was brokenKANETRA S.
Le client n'a pas laissé de commentaire.NEREUS M.
Le client n'a pas laissé de commentaire.RANDY G.
I wanted a reservation for a date and time at another location. Had to drive miles out of the way at a cost of hours in my hectic day. Finally get going.... Upon return had to wait, not all employees (Brandon) knew how to check you in. The dude was an absolute waste and doesn't have social skills, let alone customer service skills. If I dont use Budget or Ryder next time, I will definitely not be using this location due to the absence of customer service.JOHN K.
There were was one problem. I ordered an appliance dolly but the location I picked up only had a hand card. We made if work though. When I dropped off the truckin Jacksonville I was treated by a very pleasant gentleman that was very courteous and professional.Charlie M.
Le client n'a pas laissé de commentaire.Jonathan F.
Treat them the way you treated me. This location is awesome! ðŸ'JEROME N.
Arthur was a joy. The lady who took care of turning the truck in had helped me the day before. Another young man was kind enough to help an old lady. Fantastic crew.BOBBILYN B.
Everyone was friendly and was very helpful.Thank Y'all.Brenda S. | Premières impressions
Le client n'a pas laissé de commentaire.Nateria W. | Premières impressions
The lift operator at this location is NOTa people person and should stay away from the counter assisting customers. Their system was NOT updated with the last customer mileage who used the truck that I reserved and HE tried put the cost on me. He refused to believe me even when I had photos of what was on the dashboard. He rudely walked away from me in the parking lot stating you need to speak to the Manager. The manager Arthur came â€œrunningâ€ out to assist. He saw the photos and asked me to come inside and he would make it right. This employee who assisted me at the counter either needs to amp up on His customer people skills, learn how to make corrections to their system, or find another job as he was very unprofessional. You don't just WALK AWAY from a customer.WANDA C.
Le client n'a pas laissé de commentaire.MUHAMMET I.
Le client n'a pas laissé de commentaire.ALBERT M.
Le client n'a pas laissé de commentaire.JASMINE W.
Le client n'a pas laissé de commentaire.ETHAN K.
Le client n'a pas laissé de commentaire.Matt J.
Le client n'a pas laissé de commentaire.Leslie M. | Premières impressions
Le client n'a pas laissé de commentaire.TYREN W.
Le client n'a pas laissé de commentaire.bryant C.
Very friendly staff! Super easy process.PAULA ANNETTE L.
Le client n'a pas laissé de commentaire.Victor A.
Le client n'a pas laissé de commentaire.MARK O.
My reservation was for a different location. I was notified of the change after the manager checked. I had to spend $40 on Uber to get to new location. I pre paid for a truck that wasn't ready when I got there. Terrible service. I would like a call 904-613-2373.JORGE G.
The gentleman that helped me, Arthur McGraw, was extremely personable and made the entire process an enjoyable experience.JASON C.
Le client n'a pas laissé de commentaire.ALMA J.
Le client n'a pas laissé de commentaire.SHADRIKA M.
Le client n'a pas laissé de commentaire.TYRECE W.
Le client n'a pas laissé de commentaire.Neal D.
Both associates were very nice and helpfulROBERT M.
Le client n'a pas laissé de commentaire.EDWARD C.
Le client n'a pas laissé de commentaire.Desiree J.
Le client n'a pas laissé de commentaire.MORGAN W.
Staff were friendly, helpful, and prompt, and the facility is exactly what I needMatthew J. | Premières impressions
Rental was very quick and simplistic. Equipment performed well no issues! Staff at Normandy are very customer oriented to take care of any special requests!Charles D.
Everything was wonderfulMATHEW M. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL B.
I stored my furniture there and fell behind on payments. I was told to pay or come get my stuff. I came to get my things and all of my belongings were infested with cockroaches. I appreciate them working with me but the bug infestation and the air controlled environment weren't acceptable.Tyrone W. | Expérience générale
Safe place for my storage..dawn s. | Premières impressions
Le client n'a pas laissé de commentaire.MI'YON H.
Easy in and out. Friendly staff who are knowledgeable and helpful. All in all a great experience.Gerard H. | Expérience générale
Great customer service and clean equipmentKENNETH M.
Le client n'a pas laissé de commentaire.MARK O.
Le client n'a pas laissé de commentaire.Lionel G. | Premières impressions
Le client n'a pas laissé de commentaire.TIMOTHY T.
Helpful if you had elevators!JOHN HENRY B. | Premières impressions
This was the best check in and check out i have had!!KELLY M.
Le client n'a pas laissé de commentaire.Alan S. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.BOBBETTE J.
There were roaches crawling around in the back. I suggest spraying the trucks after each use. I sprayed it down prior to using after I spotted the roaches.ANTOINETTE J.
Le client n'a pas laissé de commentaire.DAVID S.
Excellent service and equipment as always!!!!MARIANNE B.
When I returned my rental, the rep told me I didn't need to wait around for him to check it in, and that a receipt would be emailed to me. I returned my rental 5 HOURS before it was due. The van wasn't checked in until the following day, leading to me being charged for two days instead of one. I returned to uhaul and got it fixed, but wanted you to be aware it is happening at this store. I don't remember the gentleman's name, but he was black, probably in his 30s or 40s, name started with a G. I was told by another rep that he should have checked it in immediately and not after I left.CHERI M.
Last minute rental truck availability, other locations were overbooked.RANDY G.
Better inspection of trucks before providing to a customer. My first truck had a hole in the back of the truck. The manager promptly gave me another truck.Philip A.
Having a delay in getting my storage unit door repaired, otherwise, excellent, professional service.Reggie H. | Premières impressions
Fast and efficient experienceTodd W.
Le client n'a pas laissé de commentaire.Rolf W.
Le client n'a pas laissé de commentaire.Thomas T. | Premières impressions
Le client n'a pas laissé de commentaire.angela J.
I did not rent with uhaul. Someone else used all of my information and rented oneOLIVER N.
Excellent serviceDOROTHEA S.
Nothing customer service was greatMIKEL E.
Le client n'a pas laissé de commentaire.TINA V.
Le client n'a pas laissé de commentaire.PEDRO F.
The service reps on phone... not the location they were great. Service reps on logoff need coaching on how to talk to customer! And they give contradicting info on phone calls. ðŸ˜ the Normandy location did great ðŸ˜Charles D.
Le client n'a pas laissé de commentaire.BOBBY W.
Le client n'a pas laissé de commentaire.BYRON H.
Le client n'a pas laissé de commentaire.DENNIS R.
The staffs there are very immature & rude. They do not follow their job description or protocol at all. You could atleast have somebody up there that is very professional and cares about their job.CATHERINE J.
Le client n'a pas laissé de commentaire.JASON E.
Someone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn't make. One of the agents was extremely helpful helping me clean up the mess As I would've had a hard time cleaning it out by myselfLEON G. | Expérience générale
The only complaint would be have more accessibility to disabled people.Lisa R. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT H. | Premières impressions
Le client n'a pas laissé de commentaire.Shatwon M. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Expérience générale
Le client n'a pas laissé de commentaire.Shantel S. | Premières impressions
Loved working with KaitlynAUDREY H. | Expérience générale
Ms Dorothy was very pleasant, I loved her personalityShantel S. | Expérience générale
The man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!Emma B. | Premières impressions
Le client n'a pas laissé de commentaire.Harvey H. | Premières impressions
Le client n'a pas laissé de commentaire.KEYETTA C. | Premières impressions
The guy was very helpfulJanet C. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond S. | Premières impressions
Le client n'a pas laissé de commentaire.Ethel T. | Premières impressions
Le client n'a pas laissé de commentaire.LAKESHA O. | Premières impressions
Kelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.April w. | Premières impressions
Not enough front desk help with so many people constantly coming inKRISTINA C. | Premières impressions
Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.John B. | Premières impressions
Le client n'a pas laissé de commentaire.Juanita J. | Premières impressions
Le client n'a pas laissé de commentaire.Brianna O. | Premières impressions
Le client n'a pas laissé de commentaire.Eva A. | Premières impressions
Le client n'a pas laissé de commentaire.MELYNDATHOMAS Y. | Online Move In
Le client n'a pas laissé de commentaire.albert s. | Premières impressions
Le client n'a pas laissé de commentaire.Tyren W. | Premières impressions
Le client n'a pas laissé de commentaire.Jimmy C. | Premières impressions
Le client n'a pas laissé de commentaire.Lorri G. | Premières impressions
Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.Myrtice B. | Premières impressions
The UBOX delivery woman was so sweet and prompt...christinia k. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!