Le client n'a pas laissé de commentaire.Ollie G.
Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Pour nous contacter
Norfolk, VA 23518
(S Of eLittle Creek Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No comments at this time.DEBORAHKAY H.
Le client n'a pas laissé de commentaire.Robert R.
Excellent customer service at the counter personnel. Outstanding professionalism and customer contact points. The complete experience was above and beyond my expectations.Clyde L.
Customer service was professional, knowledgeable and friendly. We had to keep the van longer than expected and everyone was very helpful and accommodating with that. Johann Skull was extremely helpful with everything we needed and went above and beyond to help us with a lot of personal obstacles that we were dealing with. The customer service we received reminded me of the service that you got many years ago. I will highly recommend Uhaul after the great service and quality products, that we experienced!!Rona H.
Le client n'a pas laissé de commentaire.Michelle N.
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.Daniel L M.
Le client n'a pas laissé de commentaire.Nekeisha J.
Nothing everything is ok need no change.ALBERTHENRY B.
Le client n'a pas laissé de commentaire.Husein U.
Great and friendly staff. Quick and excellent service.Jeffrey K.
Le client n'a pas laissé de commentaire.Steve E.
Le client n'a pas laissé de commentaire.Bryan B.
Keep up the great work. Quick and efficient every time.Jeff K.
My original pick up and drop off location was 3 miles from my house- when getting there at 9am I was told the truck had a flat tire and we had to drive 18 miles one way to get the new truck. Yes they lowered the price of mileage but I spent way more in gas than I should of. Extremely annoyed and will think twice about using uhaul again. Spent way more money in gas than I should have especially with gas being $4,25 a gallonAshley T.
Le client n'a pas laissé de commentaire.Shannon K.
Pay your employees betterThomas B.
the cashier was super slow and there were two people there working however, the one helping me also started helping the customer behind me on another terminal. the other employee just stood and watched. i was told to click a link in a text message and take a picture of my license but it did not work and i had to wait around five minutes to even be able to tell the cashier that. it was just a bad time.Jacquelyn H.
Le client n'a pas laissé de commentaire.Edward L.
Le client n'a pas laissé de commentaire.chiquita H.
The bar code to scan saying you'd their for mobile check out is on the door not the lock boxes where your mobile app says it is. It took me 20 min to find it. And even thennits not real clear thatbis what its forGary F.
One of the two tires only had 20psi of air and its supposed to be 65psi. The other was slightly low but not bad. These should be checked before sending them out on the road from the u-haul staff.rodney B.
Le client n'a pas laissé de commentaire.Devin S.
Our truck was supposed to be ready at 0800. When we arrived we were told that it would not be ready until lat afternoon. But that we could have a smaller truck for the same price. When we asked if we could get a second truck at a discounted rate due to their mix up and not ours, the general manager was very rude and rolled his eyes saying he wouldn't do it. When asked if we could have a discount on the mileage since we would have to make two trips now instead of one, we were laughed at and told that it wasn't their problem.Jacqueline G.
Johann was great! he was extremely friendly and explained in detail how everything was going to work. definitely recommend this location!Timothy H.
The employees including the Owner were rude and disrespectful .none of them acknowledge me when I entered the store.I wasn't told about the cash deposit over the phone, which caused me to be late moving because I had to go to the Bank and back that took an hour of my rental time, no discount no nothing but rude employees.The African American man that I released my rental truck to was very polite and he explained everything to me. I will not return. Ms. Averycatherine A.
Had to do a camera walk around pre inspection with my phone. This should be the customer service rep doing this.Charles B.
Le client n'a pas laissé de commentaire.steven W.
Le client n'a pas laissé de commentaire.Malik S.
Know your equipment. Have reserved transports available. Have more telephone service to handle issues.Eric S.
Le client n'a pas laissé de commentaire.Salvatore T.
Le client n'a pas laissé de commentaire.LYNETTEBERNICE S.
Le client n'a pas laissé de commentaire.Teresa C.
Le client n'a pas laissé de commentaire.Cheryl N.
Staff during pickup was rude and making inappropriate comments, complaining about work. I walked in and stood right in front of them and they made sure to finish their conversation before addressing me standing right in front of them. The 10' van I was given had a check-engine light. When I tried to tell them about it they dismissed it as "it's probably just the evap system," which is fine but they refused to annotate it on the contract. I drove under the purchased mileage and my receipt does not give any sort of indication that I will be reimbursed.Joshua M.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.VALARIESPENCER R.
Knowledgeable friendly helpful staff. Safety focused staff. Great people. This is my preferred U-Haul locationJeremy C.
The truck was definitely on its last leg. Smelled of antifreeze and wasn't a smooth drive at all, the rpm's seem screwy too. Got the job done so good for that and I bet the other trucks are fine just mine seemed weird.Bailee H.
I feel like I was overcharged for my return feeDiamond B.
Le client n'a pas laissé de commentaire.Donnie W.
Nothing. Location, hours and customer service are all above average.Steve P.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.Gaye N.
Le client n'a pas laissé de commentaire.JEVON H.
The truck's air conditioner worked 75 % of the time, and completely stopped 3 hours before the end of our trip in Florida making for a very uncomfortable ride.Christopher O.
In regards to the 26' box truck. Lose the slogan " drives like a van, hauls like a truck" It's an F-650. It's huge. It has leaf springs in the front. It drives like shit (which is ok and completely expected)."It drives like a big ass truck and hauls a bunch of your shit really well" should be your new slogan. Overall good experience, thank you.DOMINICK A.
The truck was dangerous for lack of maintenance. It pulled to the right severely, and the brakes needed me to put my foot down TOTALLY to slow down, even at 10 mph. Twice, on the interstate, I had to swerve to avoid hitting the car in front of me. I was fortunate that the other lane was empty. Yes, I have experience driving trucks. I am TOTALLY convinced that if someone driving this truck does NOT have truck experience, they will wreck, and it won't be their fault. It was disgusting. I did not put gas in the tank because I was scared of the truck and trying to get it into a gas station. I told the staff there, and they charged me for the gas. They are greedy to the point of being dangerous. This is not the U-Haul I know.Andrey S.
Uhaul team was quick to help and very professional!Michael M.
Did not have the utility dolly I had reserved when I picked up my truck. I had also made a reservation for a storage unit at another location but after renting and loading the truck and driving to that location I was told there were no units available. That was completely unacceptable.Kristopher M.
Friendly staff. quick and easy transaction. Great all around. It would be my pleasure to recommend this location.Reinaldo D.
Le client n'a pas laissé de commentaire.John D.
I was told the wrong location to pick up my equipment. I showed up on time to the place I was told, and they didn't have it. I was told to go to another place but had to sit on the phone because there wasn't a confirmation for the new place. Luckily, the new place held my equipment because it was further out than what I had asked for and had already shown up to the other place and wasted my time.Stephanie P.
Le client n'a pas laissé de commentaire.KEVONMARQUISE W.
Le client n'a pas laissé de commentaire.Courtney S.
Le client n'a pas laissé de commentaire.Brian D.
NOTHING YOUR, YOUR SALES ASSOCIATES ARE THE BESTDiana P.
The staff was helpful and super friendly!Sheila J.
Smooth process.Khadija C.
Le client n'a pas laissé de commentaire.janette S.
Awesome Customer ServiceAnthony S.
Le client n'a pas laissé de commentaire.Sean S. | Expérience générale
Le client n'a pas laissé de commentaire.Diana V.
dude at front was rude and tried â€œjoking aroundâ€ with nothing he had no business chiming in on.caia S.
Save some time by asking customers waiting in line if they are there just to drop off (drop off is a simple process if you are only driving a trailer in my case; after I was helped I was out of there in five minutes if that).Adam C.
Le client n'a pas laissé de commentaire.Simone H.
The truck smelled bad, windows dirty, male associate at desk was rude, loud music playing in the store from the back room, the truck back door was almost impossible to open and caused injury to my lower back and I could not utilize the truck for the 2nd day. I am still in pain. Signed up via mobile, had to go thru whole thing again at pick up time which took 25 minutes. I could not accept or decline said photos of prior truck damage which the gentleman told me â€œI will just have to wait til I have better signalâ€. The truck had a quarter of a tank and was not loaded with the appliance dolly prior to my arrival. It seemed like this guy wanted me to grab it myself and wasn't really helpful when I asked which truck,stated, â€œit's over thereâ€. Then he grabbed the dolly and put it in the truck reluctantly and that's how I knew which truck was for me.BRENDAMICHELLE M.
Le client n'a pas laissé de commentaire.Jessica M.
Everything is wellSataria P.
The staff was very helpful.JOANNA H.
Great service ever help fullRichard M.
Give them a pay raise!David V.
Le client n'a pas laissé de commentaire.Devayon S.
Le client n'a pas laissé de commentaire.Zelikia F.
Don't mention that someone's late if they were just standing behind someone in line for 20 minutesJames J.
Keep up the great work!!!Charity H.
Le client n'a pas laissé de commentaire.Christopher M.
The staff assisting me in scheduling the equipment was fantastic. I made an appointment to pick the trailer up the following morning at 0700, the specified opening time. I arrived a couple of minutes after 7. Noone was there to open the building. Several people arrived expecting the doors to be open. One gentleman left. The second person stated that if it was the General Manager, Johann Skull, opening, he was always late. He was never there before 0730, then also left. When he finally arrived he said he lived a good distance away and ran into traffic. REALLY? This response was from a GENERAL MANAGER. No apology made just excuses. Then he had to spend time with opening procedures. He has no customer service skills. You would think someone in charge of a facility would arrive a few minutes early to get things in order prior to opening business hours.victoria R.
Great help at the counter and the garage. Friendly service and quick checkout/ check in at the counter. Had many trips to make, and the garage helped me tighten the tow ball on the hitch to keep me going! Merci!Gordon K.
No improvements needed.Janet D.
Johann was very busy on a Saturday morning, but remained poised and polite. He has great customer service skills!Jennifer F.
All of the info that the pickup location could not find, this location was able to see with ease. Great service and interaction.Bradley B.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.RONNIE JUNIOUS P.
Le client n'a pas laissé de commentaire.Jenetta S.
Store was clean. Employees were friendly and helpful. I will use this facility more in the future. Je la recommande fortement.MICHAEL W.
Le client n'a pas laissé de commentaire.patty H.
The representative that helped me was great, very thorough on explaining everything to me. She made me feel very welcome into this location. This was my second experience with her and the time before was a great experience as well. 10/10 for this UhaulBilliam R.
Great customer service and we were remembered from previous rentals.Rebecca F.
Le client n'a pas laissé de commentaire.LAWRENCEELMER W.
Le client n'a pas laissé de commentaire.Dawn D.
Le client n'a pas laissé de commentaire.Michael F.
No complaintszella N.
It was a smooth experience and all the staff were helpful and friendly. I would definitely use U-Haul at this location again!Jane W.
More staff at counterErnest J.
It was raining and he did not want to walk around the truck with me I had to do that on my own but the pictures from my phone the truck had 105 000 miles on the truck and made a Lot of noise While driving back to Charlottesvillemontie B.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.OLIVIAIRVIN C.
Le client n'a pas laissé de commentaire.Kim W.
Le client n'a pas laissé de commentaire.Mike L.
Good customer service and friendly.Alesia A. | Premières impressions
Le client n'a pas laissé de commentaire.ALVIN J. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.THEODORE R. | Expérience générale
Love this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.Heidi W. | Premières impressions
Several of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.Rebecca L. | Expérience générale
Le client n'a pas laissé de commentaire.Annie L. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL S. | Expérience générale
Le client n'a pas laissé de commentaire.ADRIANA H. | Expérience générale
Le client n'a pas laissé de commentaire.Nakita O. | Expérience générale
Staff is rude and the facility is never cleaned.Daniel H. | Expérience générale
All the workers at this location was very understanding and were all helpful.Sandra V. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC V. | Expérience générale
I loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank uMICHAELYNN O. | Expérience générale
🖕Douglas C. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARDWILLIAM H. | Premières impressions
Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.Jennifer N. | Expérience générale
Just didn't know if it had a after hours drop off.david p. | Premières impressions
Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.Claudia V. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Staff at the military Hwy facility is excellent, friendly and more than helpfulShari s. | Premières impressions
Everything went as smooth as possible, no problems whatsoever.LARRY K. | Premières impressions
Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit processjohn t. | Premières impressions
Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.NORMAN G. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin G. | Expérience générale
Le client n'a pas laissé de commentaire.Charles E. | Expérience générale
Le client n'a pas laissé de commentaire.DAVINA T. | Expérience générale
I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.NORMAN G. | Expérience générale
Staff was super friendly and helpfull!Adolph M. | Premières impressions
Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.NORMAN G. | Premières impressions
Le client n'a pas laissé de commentaire.Allen W. | Premières impressions
Wonderful staff and a clean facility. Will recommend.Amarnath V. | Expérience générale
The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.Deborah G. | Expérience générale
Le client n'a pas laissé de commentaire.Jay W. | Premières impressions
Johann Skull runs a good storage/moving facility. Great customer service!john p. | Expérience générale
Le client n'a pas laissé de commentaire.Tanner B. | Expérience générale
It’s way too expensive to pay every month.andrea p. | Expérience générale
Le client n'a pas laissé de commentaire.Moses P. | Expérience générale
We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . MerciKirsty L. | Expérience générale
Needs to explain the process betterRasheeda B. | Expérience générale
Le client n'a pas laissé de commentaire.CONSTANCE B. | Expérience générale
I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.Carinna P. | Expérience générale
The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!Lori W. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona R. | Premières impressions
Le client n'a pas laissé de commentaire.David L. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON S. | Expérience générale
The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!Carinna P. | Premières impressions
Le client n'a pas laissé de commentaire.kim P. | Expérience générale
Le client n'a pas laissé de commentaire.Tanterria P. | Expérience générale
We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.Jake D. | Premières impressions
Le client n'a pas laissé de commentaire.Tanterria P. | Premières impressions
Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.Kevin A. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Need to get sliding glass door fixed. Everything else was great.amy c. | Expérience générale
I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.amy c. | Premières impressions
Merci!justin p. | Expérience générale
This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.Nimyah P. | Premières impressions
Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.Kirsty L. | Premières impressions
HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFFbarbra m. | Expérience générale
Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...Thelma P. | Premières impressions
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.Patricia B. | Premières impressions
This is a busy location, but the people there are very friendly and helpfulHoward R. | Expérience générale
Trying to call the facility was a challenge.Ann F. | Expérience générale
Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat businessMICHAEL C. | Premières impressions
I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.Victoria T. | Expérience générale
Outstanding service!!Victoria T. | Premières impressions
The staff was very helpful and courteous!Melba B. | Expérience générale
N/aSANTOS G. | Expérience générale
Great customer service!Melba B. | Premières impressions
The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.THOMAS F. | Expérience générale
The slide door didn't work most of the time for my visits. Other than that it was good.Monita L. | Expérience générale
Convenient.Valerie W. | Expérience générale
Very professional & mr johann is the best he deserves a promotiongeorge j. | Expérience générale
N.D.Ebony G. | Expérience générale
Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful HolidaJohnny D. | Expérience générale
Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.QUALICLEAN F. | Expérience générale
Great!Michele Y. | Réservation
Great facilitygary h. | Expérience générale
Satisfied with service.TERRANCE N. | Réservation
MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the chargesNicole R. | Expérience générale
Johann, Keith, & Dionne always pleasant.Tracie B. | Expérience générale
MerciTerri H. | Expérience générale
Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.DESIREE H. | Expérience générale
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