Customer Reviews for U-Haul Moving & Storage at North Military Hwy

4 932 évaluations

7448 N Military Hwy   Norfolk, VA 23518
(S Of eLittle Creek Rd)

(757) 583-1862

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 583-1862

7448 N Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE E. 
Évaluation :
2

Several of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.

Rebecca L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPHC T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY Y. 
Évaluation :
5

Keep up the good work thank you

RONNIEJUNIOUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMINPAUL G. 
Évaluation :
5

Mr. Shock and crew are Shockingly good at providing great customer service!

MICHAELDONNELL R. 
Évaluation :
5

Only complaint was that I didn't get furniture pads. Other than that my overall experience was amazing. The staff is great. The service was prompt and friendly every time I came in. The phone service was friendly and prompt. Overall amazing experience. Would recommend.

JONTUEAYEANNE S. 
Évaluation :
1

The customer service was horrible and the truck was raggedy as hail

KANISHARENEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
3

Wish I was informed about no sicker and remade keys worked better.Must take pictures of inside and outside of truck.Lots of damage not marked. Will try again to rent from you.

WILLIAMJ W. 
Évaluation :
1

My experience at this uhaul location was the worst. I was given a vehicle with known battery issues, this was confirmed when I called in because the vehicle had died as I was going for my second of items. When I asked if i could receive some sort of discount for the inconvenience, as this issue was on New Year's Eve, I was told we wont charge you for this truck well charge you for the next. It was a nightmare to try and take the truck back with electrical systems going out in the truck as I was driving.

BENJAMINPATRICIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA C. 
Évaluation :
5

Very nice staff thank you

TONYA B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDMORGAN M. 
Évaluation :
5

However the moving people were horrible

LINDSEYNICOLE H. 
Évaluation :
5

Reserving a truck online was very easy. Pick up and drop off went smoothly. All employees were every courteous and professional. I will definitely use this service again and would recommend to a friend.

MELANIELAYNE D. 
Évaluation :
5

The atmosphere was pleasant, and the service was exceptional.

AARONLAMAR T. 
Évaluation :
5

The moving help was really great.. very professional and stored my items neatly and were very careful with the fragile items. I appreciate them getting the job done within the two hours, which at first I wasn't sure if they'd be able to.. very very satisfied with the job they did.

MYRAWILLENE W. 
Évaluation :
4

Put backup cameras in the rental trucks.

Robert B. 
Évaluation :
3

Greet customer when walk in door. Both employes were playing on computer waiting to see if each other would serve me. THEY SAID NOTHING. I SAID, DONT FIGHT OVER ME AND THATS WHEN I GOT THERE ATTENTION. NOT PEOFEASIONAL. STORE EMPTY. EXTREMELY SLOW. NO EXCUSE

DEBBIEANN FLOYD B. 
Évaluation :
5

The lady at this location was extremely helpful and super nice. Best experience I have ever had when dealing with a u-haul representative ever.

BOBBY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique N. 
Évaluation :
5

I love the no contact pick up and drop off. It was so easy and makes it so simple to get a vehicle when I need one.

Jerome B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NOHORA B. 
Évaluation :
5

The online rental return took 40 minutes. Useless. Wouldn't load pictures. Site was slow.

Zachariah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

Had a reservation for 2:30 PM. Got there at 2:20, there were 3 employees in there, 2 with one customer just talking and laughing. I was never greeted or spoken to until about 20 minutes after being ignored in the lobby. Checkout process was terrible, the guy helping me was playing a game on his phone and delayed my check out process by not being attentive and just showing absolutely terrible customer service. It was an absolute headache and I will never return here or recommend any friends/family to do business here. Absolutely no professionalism or customer service in mind here. I was furious the entire time in there. They wasted about 45 minutes of my time, putting me in a rush to move all of my belongings. These employees need training in the customer service side of things and really just how to treat customers time well. Absolutely unreal.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Free gas!! Lol. Everything is great. The essence of what simple renting should be.

Kwame G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWAMETYRIEK G. 
Évaluation :
5

Even the representative in the U-haul location were very kind and informative on how the process works. Thank you !

Angelita Z. 
Évaluation :
5

The app for pick up was fairly slow. It took 15 minutes to complete transaction. I had to go in the store and pick up the keys anyway.

Mathew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGYJEAN Z. 
Évaluation :
5

I know Norfolk gets a bad rep, but the employees at this location are very helpful every time I go in. It's reassuring to know that there is good customer service, that my questions will get answered without attitude, and that I know I could refer someone here and they would have the same experience that I did.

CHARLESTHOMAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEYNICOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYMONEVIVIANNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWANDADENISE A. 
Évaluation :
5

Everything was great! The rep who helped me quick, friendly and knowledgeable! The process was very easy.

CATHRYNEJEWELL B. 
Évaluation :
5

No improvement needed Excellent Service and Outstanding Staff.

WILLIAMHOWARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDAHALIDAY L. 
Évaluation :
3

Friendlier staff. A hello I will be right with you wouls be nice.

DEBORAHSTRATER B. 
Évaluation :
5

Everything was done professionally. I would like to thank the customer rep. who assisted me. I apologize i can't remember his name at the time.

WANDA H. 
Évaluation :
5

Great staff!!! All were cordial, professional, efficient and caring from pick up to return🤗💯

CATHERINELEE R. 
Évaluation :
5

The location is clean, the service is friendly and attentive, and the employees seem happy to help.

Joseph F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISDAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
4

Clean and used bathroom

TERESALAVAUGHN A. 
Évaluation :
5

Be there

FELTONWILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKDAVID S. 
Évaluation :
3

Kinda crummy to almost double my rental fee because i needed to keep it an extra day,Called into say i needed to keep it,and the person was an idiot and kinda rude,i was tryin to explain i needed to keep it and was goin to the bank,all this lady cared about was its company policy,Im not really all that happy with you haul at the moment,more so when you almost double the daily rate,Kinda foul to do your customer that way.

RICH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cedric A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIANA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Everyone on the staff was excellent. Friendly and helpful.

Cynthia M. 
Évaluation :
5

I appreciate your quality service.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL B. 
Évaluation :
5

The manager was very polite and kind with his employees, and in the same way they were kind to me. Just good people, knowledgeable and professional.

JEREMYG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUELLALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
3

If a customer returns a vehicle a day early, they should be compensated, reimburse a portion of the bill. This did not happen for me.

LAWRENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCEANTONIO L. 
Évaluation :
4

The steering was awful,pulled all over the road,seat belt was a pain to buckle without the plastic part bein on it,driver door didnt close very well,it was very clean but the way it handled was scary.

RICHARDFRANK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
3

Good customer service. The young lady that waited on me didn't seem to want to be bothered. She didn't seem too friendly and could not wait to be left alone. I have rented vehicles from this location on numerous occasions but never experienced such an attitude. The young lady who inspected the vehicle when I returned it was very friendly and her attitude was customer friendly.

MITCHELLALEXANDE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL B. 
Évaluation :
3

Had alert on dash showing low air tire pressure from pickup of truck until I dropped it off. Do y'all even look for indicator lights on the dash before renting out your vehicles?

William C. 
Évaluation :
5

Good staff good location good job

ANDREDONNELL L. 
Évaluation :
3

When I made my reservation, the website asked to choose a location. The assigned located was switched to a location different from what I selected, and that was not communicated effectively as I did not catch the location change. Customer service was not very welcoming or friendly. They were helpful and responsive, but just didn't seem to want to be there or enjoyed their job. Just not a great vibe. Outside smoking in front of customers is always a turn off for me too.

BILLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAMERCEDES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUELLEE M. 
Évaluation :
5

Fast and easy

LEROY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Great service and friendly staff member. Left what she was working on the check in the truck. I was done with the process in 5-10 minutes.

Monica H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRYANDRE W. 
Évaluation :
1

I made sure I filled the tank up and 3 hours later get an alert for a gas charge. The next time I'll take pictures.

WILLIAM B. 
Évaluation :
5

Un perfecto y eficiente servicio

ROLANDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTDOUGLAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRALTONJUNIOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOYANICOLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINST GEORGE S. 
Évaluation :
4

While the staff at this location was accommodating, our overall experience with Uhaul was not a pleasant one. We were told our trailer would not be available when we requested it the day before we had a reservation (after having it confirmed for well over a month). We had to rearrange our schedules and those of our movers in our starting state final location to accommodate this. Then got a phone call the day we had our original pickup reservation asking why we had not picked up yet. The following day, which was the date we were bumped to, our location pickup changed, leading to a 30 min drive one way instead of a 5 minute one. The day before we were scheduled to drop it off, I received a text from the owner of the drop-off location telling me to figure something else out because they had not been affiliated with Uhaul for months. While it all worked out in the end, the poor communication and switching around added unnecessary stress to moving, which, let's be honest, sucks enough if everything goes perfectly according to plan.

Nathan A. 
Évaluation :
5

Nothing is needed

PATRICKDENNIS N. 
Évaluation :
5

Great customer service! Fast service always have a truck when needed!

CHARONLATOYA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACEJOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLISFITZGERALD R. 
Évaluation :
5

I think if there was a way to change your rate online for if you realized you could benefit from more included mileages for a higher set price instead of just paying the the extra mileage, it would be nice for when mishaps happens or taking the wrong turns causing extra miles you weren't planning for or if you planned for too many miles and need to change the rate to include less mileage for a lesser price.

LANIPA CHEE C. 
Évaluation :
4

I would say get newer trucks. The suspension was shot, and the truck itself felt like it was on its last legs.

CHRISTOPHER D. 
Évaluation :
5

Agents was helpful, well manner and made it feel effortless...Hats Off

Thomas L. 
Évaluation :
4

The inside of the cab of the truck had a urine smell.

Jacob S. 
Évaluation :
4

All the workers at this location was very understanding and were all helpful.

Sandra V.  |  Premières impressions 
Évaluation :
4

Just didn't know if it had a after hours drop off.

david p.  |  Premières impressions 
Évaluation :
5

Staff at the military Hwy facility is excellent, friendly and more than helpful

Shari s.  |  Premières impressions 
Évaluation :
5

Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process

john t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
5

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Nimyah P.  |  Premières impressions 
Évaluation :
5

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Patricia B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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