Le client n'a pas laissé de commentaire.Duy N.
Customer Reviews for U-Haul Moving & Storage at Northeast Expwy
Pour nous contacter
Chamblee, GA 30341
(@ Shallowford Rd and I-85)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NAVEEN A.
Le client n'a pas laissé de commentaire.Joan M.
Le client n'a pas laissé de commentaire.Luis M.
Everything was perfect!! I decided to keep the trailer an extra day- one call and it was easily done!! Thanks y'all!!!!Chuck O.
Gentleman was very helpful!Dean P.
Le client n'a pas laissé de commentaire.Amanda T.
Le client n'a pas laissé de commentaire.Andrew H.
The Car Dolly was inoperable. The lights were not in order. The overall condition of dolly was poorJai B.
Le client n'a pas laissé de commentaire.Manuel Z.
Excellent service à la clientèleEric T.
There was only customer service representative so people were waiting.Kristy C.
Great staff. Great location. Very kind and helpful. Forever Thankful.Steve W.
Le client n'a pas laissé de commentaire.David E.
Limited parking for customers as they arrive. A clearly marked area for customer parking would make entry into the location better. The service at the counter was very positive. I had a great experience with him, and he answered all my questions. Simple, fast and efficient. Would rent againCatherine M.
Le client n'a pas laissé de commentaire.Carlos A.
Le client n'a pas laissé de commentaire.Dayna A.
Le client n'a pas laissé de commentaire.Daniel R.
Passenger side mirror didn't adjust.Karen A.
Great friendly servicesSidney M.
If a customer reserves supplies it shouldn't be first come first serve. That's the only issue I have.DENISE B.
Le client n'a pas laissé de commentaire.Suzanne B.
Not charge for extra miles not in original contract and charge my account an extra 100.00. That would be great especially when I have made the same trip before and not been charged for the same mileage .Katherine A.
Le client n'a pas laissé de commentaire.OLIVER D.
Rude, not helpful. Gave me three different pieces of equipment which all had issues. The uhaul employee that checked me out should not be working for uhaul if uhaul knew how he talked to clients. He was disrespectful and combative.Micah B.
Le client n'a pas laissé de commentaire.Eugenio Z.
Le client n'a pas laissé de commentaire.Lealie C.
Staff needs to be friendlyRozzana W.
Le client n'a pas laissé de commentaire.Paula M.
All good, It was a pleasure drive so huge truckSergio C.
The original trailer had damage to the side and top. There was a hole in the top that could have let water in if it was raining. Additionally the person helping me with the trailer knew very little about balancing the trailer and hitch height. Recommend training for the staff or at least have them explain to potential customers that a hitch receiver sitting low changes the loading of the trailer.Charles D.
The reservation we originally made was with Pack2Ship 2208 Hanfred Ln Ste 102 Tucker, GA 30084 I flew from New Orleans to Atlanta to get the U-Haul, took an Uber form the airport, got to this location at 9:30 a.m. (said they were open at 9:00 a.m.) and NO ONE WAS THERE! Waited for 20 minutes and then got another Uber and went to 2951 NE Expwy Chamblee, GA 30341 and they were awesome and got us a truck. SO MAD. And a waste of more money for Uber and our time.Thomas N.
He was rude. Said there was a half a tank and it was a 1/4 of a tank. I got moved from one location to another then had to drive over to the first location to cancel my supplies. Zero customer service at this location.Dabney H.
I was not told I would be given a bigger truck than what I originally ordered. This caused a lot of difficulty for the 20 hour drive that was ahead. I was informed my location of pickup changed, but was still told I would have a 20' truck. The amount of gas that was unnecessarily purchased for the bigger truck was horrendous. I also ordered 2 hand trucks and was asked when I got there if I still needed them because they only had 1. If Uhaul doesn't have everything someone needs at the pickup location, that should be communicated BEFORE someone goes to pick up the truck. Stop sending 100 texts about moving a trailer for uhaul and communicate with paying customers about their order. I wouldn't do this ever again.John P.
Quick and efficient rental service. Very helpful. Thank you for helping make a crazy move so much better!HELEN O.
Make customer aware up front about any damages to vehicle and do through check of vehicle.... My alarm said low air in tires, up on entering cargo van . The cab was dirty. I wasn't aware that I needed to use an app to inspect my vehicle until I had left the location. By the time I left it was to late to verify beginnings mileage.Michelle B.
I never got a receipt.brian J.
Le client n'a pas laissé de commentaire.FABIO F.
Le client n'a pas laissé de commentaire.Daranique J.
Clean the windshield, other than that it was great!Jordan P.
Le client n'a pas laissé de commentaire.ANN C.
It smells like smoke and there is cigarette ash in the cup holders.Jordan P.
Le client n'a pas laissé de commentaire.Tyler L.
More impressed with pick up. Friendlier and cleanier.william H.
Le client n'a pas laissé de commentaire.Eric V.
Great people, excellent manager!Eric V.
Le client n'a pas laissé de commentaire.Sheree C.
Le client n'a pas laissé de commentaire.Perry P.
Le client n'a pas laissé de commentaire.Meoshi W. | Premières impressions
Did not have a 15ft truck that I had a reservation for-10ft is what I got-gas not what contract said-overcharged on daily rate-needed sweeping out-full of animal hair-customer in front of me had a nail in his tire-oh well was the answer that's all we have! Renting a one way in 3 weeks-need to change my pick up location and hope I get the truck I need! Come on UHaul-you can do better!!!Susan S.
Le client n'a pas laissé de commentaire.Zubair R.
The gentleman who handled the actual trailer went above and beyond. I had reserved a dolly which was not there and he went so far as to offer me his own personal one fo borrow. I had to decline because I was not staying in Atlanta, but it was still very generous of him to offer.GeorgeH M.
Excellent service à la clientèleOyourou B.
Le client n'a pas laissé de commentaire.Kyle P.
Le client n'a pas laissé de commentaire.JEFFREY L.
Le client n'a pas laissé de commentaire.Katherine R.
Le client n'a pas laissé de commentaire.Shilpaben S.
Le client n'a pas laissé de commentaire.Veniesha W.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.Mark B.
Very efficientBrian D.
Le client n'a pas laissé de commentaire.Lubomir P.
The worker was very friendly and helpful. I told him I rented 6 blankets, but the blankets were not in the truck. I called the next day since they were closed when I realized the blankets were missing. She told me to tell the drop off location about the missing blankets and get a refund. I tried to explain that I needed a refund but he just said he would state the blankets were returned. I tried to explain I needed a refund, but he just kept saying, "you're good." Basically I paid for 6 blankets that I did not receive.Kimberly W.
My mattress was damaged by a flood when it rained inside my storage unit. Even with purchased insurance I still was not compensated for anything. My $3 149 was not cheap. And to be told that insurance covers leaks not floods is insane. It is Uhauls duty to make sure my furniture was safe from EVERYTHING/ANYTHING!!!!Jameese W.
Le client n'a pas laissé de commentaire.Pamela B.
Le client n'a pas laissé de commentaire.daniel G.
Customer service was great!RONNIE G.
Owner/ manager did a great job. The person who help me hook up my trailer was helpful and friendly. Great experience.Jon S.
Le client n'a pas laissé de commentaire.KeAsiah M.
Nowhere close to the Douglasville location, but i was out fairly quickly. Had to push the attendant to check me in. He said, "alls good", but hadn't checked miles or gas. I finally took photos and left while he was checkingChris C.
Le client n'a pas laissé de commentaire.demone G.
Le client n'a pas laissé de commentaire.Kurt P.
I returned elsewhere in order to separate my equipment return.Anna Z.
I have used this location several times and they excellent. I also refer friends and business associates to them. It's consistently an excellent experience. MerciPatrick S.
The staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !HALLERY L. | Premières impressions
Was told the drop off location was full, had to drive another 30 mins to the U-Haul location.Yizhen J.
Le client n'a pas laissé de commentaire.Mike S.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Deberock Q.
The management and staff always go above and beyond the call of duty to make the best experience. I drive by several locations to use this location for that same reason.BOBBY M.
Le client n'a pas laissé de commentaire.heather L.
the last customer left only a quarter tank. It would be nice if UHaul would rent the truck with a full tank of gas and if you didn't return it with a full tank, you would be charged.CLAUDIA S.
Staff was dismissive of concerns about damage to vehicle prior to rental. Would have appreciated piece of mind with some sort of confirmation of damage (which was cropped out on the photos of the vehicle status).maria G.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Jose O.
Lots of my items are either damaged or broken upon arrival. I was recommended this from my job however I would never use this method of moving ever again.Melanie G.
Thank you to your excellent staff, who were very helpful.Rex G.
Le client n'a pas laissé de commentaire.Brooke D.
Le client n'a pas laissé de commentaire.Leighton A.
Always Great Customer Service 👍🏼ELGIN W.
Staff was very responsive and profession. Process went quickly.ANNE C.
Le client n'a pas laissé de commentaire.Trinale S.
Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.CONSUELA S. | Premières impressions
I had to come from another location that didn't have the van i reserved available. When i got to this location the internet was out and employees were struggling to assist connecting to hotspots etc. when i finally got the the van it was filthy and there was no inspection done. When i got to my location i noticed visible damage to the vehicle. When i dropped it off i was told they were aware of the damages and that i was fine. Just make sure to do a complete inspection if ever you use this location.Kimberley L.
Great service minus the no gas in the truck. Claimed I received a credit, but it was for $15. The tank was nearly empty, but I could return the truck on same.Brandon N.
I will never be a customer of UHaul again. Have management call me if you really want to know about my extremely negative rental experienceDewey C.
I used the online check-in process. When I was finally assigned my vehicle, it was nowhere on the lot. I was then assigned a different vehicle and the cargo area was full of charred wood, ashes, and nails. Had to spend the first 20 min of my rental period just cleaning it up. This location was severely understaffed, which is not surprising given the labor shortages we're seeing in the market.CODY W.
Le client n'a pas laissé de commentaire.Birdesha W.
Le client n'a pas laissé de commentaire.Jhonny R.
The team inside this location is wonderful. They are all helpful, knowledgeable, friendly and fast. They make the process very customer friendly, and deserve recognition.Paul P.
Both the store/location and equipment were VERY clean. The outside/inside of the store wasn't cluttered with boxes and the employees were extremely helpful and knowledgeable. Excellent experience!!!Jeffeny C.
Too expensive to store things here 200 dollarsLATASHAE M. | Expérience générale
Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.George H. | Expérience générale
Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I've had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I'll stay in my current unit since y'all aren't honoring the price & he said since I'd been moved out in the system he didn't have access to move me back in & I'd have to call customer service on Monday to get my unit back. I'd asked for something in writing or some type of confirmation so I'm not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn't dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he's off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I'm paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.Deborah Y. | Premières impressions
Le client n'a pas laissé de commentaire.vannesa m. | Expérience générale
I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I'm only giving 4 stars because one of the staff members completely ignored my presence.Jermal L. | Expérience générale
Le client n'a pas laissé de commentaire.JERMARCUS P. | Expérience générale
Le client n'a pas laissé de commentaire.Peter Q. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL I. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle A. | Expérience générale
The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don't fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it's not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.TYSON R. | Expérience générale
I was so pleased with the service, I asked to write a review.DARA W. | Premières impressions
I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARSAnthony D. | Expérience générale
Thanks for all of your help.Andre P. | Expérience générale
Le client n'a pas laissé de commentaire.GARY J. | Expérience générale
Le client n'a pas laissé de commentaire.JERMAINE P. | Premières impressions
Le client n'a pas laissé de commentaire.Hector G. | Expérience générale
Le client n'a pas laissé de commentaire.Mark K. | Expérience générale
Le client n'a pas laissé de commentaire.KIERA L. | Premières impressions
Le client n'a pas laissé de commentaire.Felecia B. | Expérience générale
This has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!SAMUEL S. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas G. | Expérience générale
Le client n'a pas laissé de commentaire.Ralph C. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey L. | Premières impressions
Le client n'a pas laissé de commentaire.JColby W. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea G. | Expérience générale
Le client n'a pas laissé de commentaire.lennox j. | Expérience générale
There's needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pmAngela C. | Expérience générale
Le client n'a pas laissé de commentaire.alice h. | Expérience générale
Le client n'a pas laissé de commentaire.morales v. | Expérience générale
Le client n'a pas laissé de commentaire.Ian E. | Expérience générale
Wouldn't recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.Mikayla N. | Online Move In
Le client n'a pas laissé de commentaire.Antwan C. | Premières impressions
The staff was great and very helpfulScot H. | Expérience générale
The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!BRIAN B. | Expérience générale
I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!Angela A. | Expérience générale
I've used this location before and had no problems that's why am back again.Betty G. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy B. | Expérience générale
I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.Andrew F. | Expérience générale
Le client n'a pas laissé de commentaire.Ernest W. | Expérience générale
Le client n'a pas laissé de commentaire.Leandria H. | Premières impressions
Le client n'a pas laissé de commentaire.gabriel j. | Expérience générale
Le client n'a pas laissé de commentaire.Keshara R. | Expérience générale
My storage was closed out without my consent I was charged $99,95 for 2daysJohnathan L. | Online Move In
Everyone was very helpful and I really appreciated it.Charles E. | Online Move In
Le client n'a pas laissé de commentaire.shakela W. | Expérience générale
Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.adriana a. | Expérience générale
Le client n'a pas laissé de commentaire.Ralesia P. | Expérience générale
Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.Steven G. | Expérience générale
Le client n'a pas laissé de commentaire.Ajada S. | Expérience générale
Le client n'a pas laissé de commentaire.linda s. | Premières impressions
Friendly /Helpful staff and a very well-run facility. It was a nice experience!!Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.Eric G. | Premières impressions
Le client n'a pas laissé de commentaire.sitara t. | Premières impressions
I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.Andrew F. | Premières impressions
Le client n'a pas laissé de commentaire.cassandra j. | Premières impressions
The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I'm not begging for a storage unit! You're not doing me a favor!!! It's a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I've ever experienced using uhaulKeri Y. | Expérience générale
Great placeKetra G. | Premières impressions
THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.MARK E. | Expérience générale
Very helpful and friendlyAndrew D. | Expérience générale
People were very friendlyTrevor M. | Expérience générale
The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.Cagney S. | Premières impressions
Great customer service at this location. Thanks!misty s. | Expérience générale
Staff was very friendly, storage was always clean, facility is secure.Laura P. | Expérience générale
During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.Greta J. | Premières impressions
The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.Christine A. | Premières impressions
These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard timeEDWARD D. | Expérience générale
Quick and easy to rent my storage unit.Freda S. | Expérience générale
Great service. Great location.Susanna R. | Expérience générale
Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???DAWN B. | Expérience générale
Everyone was very professional and kind!Tiffany D. | Expérience générale
Pleasant to deal withmilja m. | Expérience générale
Great FacilityJeffery S. | Expérience générale
Staff very friendly and helpful. I surely would recommend to friends and family.marc g. | Expérience générale
The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellentMhagen L. | Expérience générale
very professional and able to answer question and be helpful.dina r. | Expérience générale
Very friendly and very helpful. We were able to take care of business within minutes. Excellent emplacement!marc g. | Réservation
Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alotlamont p. | Réservation
Resent police presence asking questions about people names got me little concernedBarrie M. | Expérience générale
Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.Zele A. | Expérience générale
Everything went smoothForrest H. | Expérience générale
I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!ROSS M. | Expérience générale
Ricardo was a pleasure to work with. Very helpful and efficientCatherine G. | Expérience générale
Met all my expectations. Thanksvijay r. | Expérience générale
Perfect!!!Hana H. | Expérience générale
Friendly & efficient staffKalifa S. | Expérience générale
Agreat experience. Extremely friendly and very helpful knowledgeable staff!Patti T. | Expérience générale
My things were damaged inside the storage unit. All water damage.Stephanie F. | Expérience générale
Office staff was a little slow wen I had interactions with them. U-box is a great service thoughTUCKER T. | Expérience générale
The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn't ask for better support and assistance.VERNAE P. | Expérience générale
I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box's delivered and placed and picked up smoothly. I would recommendCharlie R. | Expérience générale
Fantastic job done by u-haulPuneet A. | Expérience générale
Excellentfareed k. | Expérience générale
UBox was canceled by the company accidentally the morning of my wedding. Every time I called, I was on hold for AT LEAST an hour and then the employee couldn't help. Will never use U Haul again!!Erin M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!