Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

4583 évaluations

2951 NE Expwy   Chamblee, GA 30341
(@ Shallowford Rd and I-85)

(770) 458-8353

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 458-8353

2951 NE Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN K. 
Évaluation :
3

Nothing stood out and nothing was bad

CRAIG K. 
Évaluation :
5

Very nice and new equipment, was a pleasure working with it.

RICHARD T. 
Évaluation :
3

Better signage at the facility.

ERIK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERNARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Great service and Great people

Parysh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H. 
Évaluation :
1

The attendant was surly and rude. He did not understand I had no alternate phone number to verify I was a human, so he asked where my father was. He's dead, I said. Without blinking, he asked if I had a sister. I don't have another number means just that. I asked why he needed it in the first place. Because people are stealing our trucks he tells me. Really?! Put a tracker on them. I don't know a single rental company that doesn't do that. You're telling me that Uhaul doesn't? By the way, that verification is no where to be found in any of your information. I will actively tell anyone I come across about this awful experience - including on social media. Shame on you for hiring such fools.

MARY B. 
Évaluation :
5

The staff at this location was outstanding. They were fast, friendly and provided outstanding customer service.

RONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULDING C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
4

No one picks up the phone or show a desire to help. The staff seems laidback and lazy.

Gaurav S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

morales v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGO M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESSE Z. 
Évaluation :
5

More detailed cleaning. Trash still in door cupholder area.

Patrick F. 
Évaluation :
5

Great employees. Did an excellent job getting things done

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAILA J. 
Évaluation :
5

I always enjoy renting my truck from the staff at 85/ and Shallowford! They're the best!!

rochelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
3

The local store in Chamblee for the past 2 months has not answered their phones when I've called. I was transferred to the 800 number. I tried to get access to my Ubox, I called - nothing. I went in person and left my info - nothing, the manager didn't call me back. After 2 days of silence, I had to send emails to UHAUL to get their attention and the issue was resolved, yet he was friendly when I went to get access to my Ubox. However, I have still not received a credit for my Ubox arriving late. The worker(s) who dropped off/picked up the Ubox was very friendly, best part of the experience.

Camilo Z. 
Évaluation :
4

Aucun

TRACEY G. 
Évaluation :
5

The original drop off place Car Simon was inaccessible had to find second drop off place, but all other service updates and communication were excellent!

Leon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED G. 
Évaluation :
1

Associate jose galicia was not helpful and seems to hate his job. I noticed my tank was less than 3/4 full and when he found out he gave me wrong keys. When given correct keys, he told me the new truck was next to the old truck so I had to try several next to them.

Patrick Z. 
Évaluation :
4

The truck they assigned me did not have working A/C. It was the hottest ride for the first 80 miles until the sun went down. It did not drive smooth and it made a constant loud sound the entire time. Because I was on a tight schedule I did not have time to return it and start the process over again. Also the pick up process was very lengthy. I was supposed to do an electronic check in and pick up but the system didn't work so I had to go inside. The employees didn't move with any sense of urgency. There were two employees present. Only one was helping customers while the other appeared to be troubleshooting some problem on his phone (could have very well been a company device). It just seemed that it could have waited a few moments so that he could help clear the lime of waiting customers.

LAKISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian E.  |  Expérience générale 
Évaluation :
1

Uhaul had a flat tire when we picked it up. It had to be returned once loaded for the tire to be changed which wasted a lot of our last day for packing which caused us to rush and made us sick. Also, the truck had chips in the floorboard. Finally, the tow Dolly for the car did not turn properly which made the trip horrible.

Nathan B. 
Évaluation :
5

The staff was very nice and helpful. The best experience I've had at U-Haul. Thank you so much !

SHAMIA H. 
Évaluation :
5

The truck was pretty dirty on the inside. A little smelly, too.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO L. 
Évaluation :
3

I've been to two U-Haul locations recently and both times some of the staff treated me like I was an inconvenience.

JEREMY M. 
Évaluation :
1

The employees in this location look very sad not satisfied with the costumer service

Daniel R. 
Évaluation :
4

Everything went smoothly

PATRICIA M. 
Évaluation :
5

Very friendly staff!!!

NINA SHAMIKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Friendly staff , easy to work with, and were very helpful

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRIE P. 
Évaluation :
5

Wouldn't recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.

Mikayla N.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antwan C.  |  Premières impressions 
Évaluation :
5

Both men were pleasant and very helpful!

Vanessa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Archibald L. 
Évaluation :
5

Everyone at the location was great. Very helpful and efficient. Fortement recommandé!

Jeffrey T. 
Évaluation :
5

The van was dated and difficult to be driven by a woman I think you should update the vans making it easy for women to drive

KAREN J. 
Évaluation :
4

Clear return lane of pile of debris including nails.

PHILIP N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
4

It was somewhat difficult to get my storage unit because the clerk was definitely ready to go home and no one ever answers the phone.

Chloe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMILA L. 
Évaluation :
5

I had to call the 800 number for customer service 4 times. 20 minutes on hold each time. One tried to transfer me and cut me off and I had to keep calling to finally get a person who had the training and capability to set up a one-way rental. VERY POOR call center support!!!

BARRY M. 
Évaluation :
3

We declined the dolly and blankets and they were still put in the truck and then disputed the charges and we still got charged for them. Very frustrating.

DAVID P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
1

Equipment warm ready and the staff attitude and pick up and drop off were horrendous. I will never use this location again and more than likely never use uhaul again.

VERNON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERLEY F. 
Évaluation :
5

Easy, quick, and clear check out/ check in process.

MICHAEL S. 
Évaluation :
3

Was switched to this location by central office. Mobile pickup not available. Windshield filthy, but truck ran OK.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN L. 
Évaluation :
5

It's hard to improve on perfection!!!!!

LENWOOD S. 
Évaluation :
1

Try Actually Providing Customer Service, it goes a Long Way ! Stop OVERCHARGING and making Unauthorized payments on people's Bank accounts. And BEFORE Charging anyone's account Ensure that employees are actually Capable of doing MATH and a Call about Unauthorized charges can save EVERYONE from Headaches. This location needs to have EXTERNAL AUDITS Performed IMMEDIATELY! Theft is NEVER a Good Look.

Connie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS T. 
Évaluation :
5

The staff was great and very helpful

Scot H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO N. 
Évaluation :
5

Nothing! Everything was great!!!

ALYSSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suyesh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
3

The equipment was in good shape but the clerk with the eye glasses was unprofessional and rude.

BERNARDO C. 
Évaluation :
5

The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!

BRIAN B.  |  Expérience générale 
Évaluation :
5

Fast Service,Polite Customer Service

SCHLETHA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john A. 
Évaluation :
5

I've had occasion to rent from U-Haul on a number of occasions during the past year. This was, by far, the best experience I've had in a very long time. Check-in and return were quick and easy -- no offloading of the work on the customer under the ruse of "convenience." Equipment was clean. A shame U-Haul can't deliver this kind of service consistently.

JAMES D. 
Évaluation :
5

good service

TERESA M. 
Évaluation :
3

I entered all my information in the web portal including estimated mileage and uploaded pictures of my drivers license. Despite having a perfectly confirmed reservation, the person at the desk asked me for some of the exact same information I had entered. She said, "it isn't in there." It was. Something is broken between the web portal and then reservation system.

John C. 
Évaluation :
5

Muy buen servicio...

LUIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONAS S. 
Évaluation :
1

THIS IS THE SECOND TIMEâ€" Charged 8 bucks for some BS insurance I didn't order or need. NOW ITS A PAIN IN THE ASS TO GET IT BACK. Way too many other places to rent a trailer to waste my time fighting over 9 bucks.

CHARLES O. 
Évaluation :
2

The location is in a dangerous location when it comes to traffic, a hairpin driveway turn immediately after a difficult intersection.

Mandi K. 
Évaluation :
5

I always go to this location for all my moving necessities and always receive excellent customer service. I highly recommend!

ELSHADAY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NIRIANNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!

Angela A.  |  Expérience générale 
Évaluation :
5

It was raining really hard and the guys stilled helped me out

CESAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIELY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODIE H. 
Évaluation :
4

I've used this location before and had no problems that's why am back again.

Betty G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B.  |  Expérience générale 
Évaluation :
5

Fast, efficient service in the store. Good availability of equipment.

SHERRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENSON A. 
Évaluation :
5

I love this store! I'm a regular coming down for propane, but this rental was easy peasy, van was ready to go and they got me out the door toot sweet. Good price too. Good to see you guys again, thanks

BILLY B. 
Évaluation :
5

Highest compliments to the staff .

KENT B. 
Évaluation :
5

The little lady who checked me and helped me all the way through to speedily get in and get out I had a pleasant experience and would recommend it to others

JAMES B. 
Évaluation :
5

Wasn't told in the beginning that I needed an appointment to access my UBox. Small complaint, but could be helpful to mention when reserving!

Kasie S. 
Évaluation :
4

I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.

Andrew F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTANEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
3

Self check in and self check out is way too confusing. Associates should go over self check out process before handing over vehicle. She didn't even come out to show you which one you're driving like other locations would but went outside with the next customer instead. Kind of bad customer service if she shows one but not the other

STEPHEN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAMIDOU S. 
Évaluation :
5

Keep doing what you are doing

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandria H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keshara R.  |  Expérience générale 
Évaluation :
2

My storage was closed out without my consent I was charged 99,95 $ for 2days

Johnathan L.  |  Online Move In 
Évaluation :
5

Everyone was very helpful and I really appreciated it.

Charles E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shakela W.  |  Expérience générale 
Évaluation :
4

Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

adriana a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralesia P.  |  Expérience générale 
Évaluation :
4

Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Steven G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ajada S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda s.  |  Premières impressions 
Évaluation :
5

Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sitara t.  |  Premières impressions 
Évaluation :
3

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

Andrew F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra j.  |  Premières impressions 
Évaluation :
1

The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I'm not begging for a storage unit! You're not doing me a favor!!! It's a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I've ever experienced using uhaul

Keri Y.  |  Expérience générale 
Évaluation :
5

Great place

Ketra G.  |  Premières impressions 
Évaluation :
4

THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

MARK E.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Andrew D.  |  Expérience générale 
Évaluation :
4

People were very friendly

Trevor M.  |  Expérience générale 
Évaluation :
4

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

Cagney S.  |  Premières impressions 
Évaluation :
5

Great customer service at this location. Thanks!

misty s.  |  Expérience générale 
Évaluation :
5

Staff was very friendly, storage was always clean, facility is secure.

Laura P.  |  Expérience générale 
Évaluation :
2

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Greta J.  |  Premières impressions 
Évaluation :
3

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

Christine A.  |  Premières impressions 
Évaluation :
5

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

EDWARD D.  |  Expérience générale 
Évaluation :
5

Quick and easy to rent my storage unit.

Freda S.  |  Expérience générale 
Évaluation :
5

Great service. Great location.

Susanna R.  |  Expérience générale 
Évaluation :
1

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

DAWN B.  |  Expérience générale 
Évaluation :
5

Everyone was very professional and kind!

Tiffany D.  |  Expérience générale 
Évaluation :
5

Pleasant to deal with

milja m.  |  Expérience générale 
Évaluation :
5

Great Facility

Jeffery S.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful. I surely would recommend to friends and family.

marc g.  |  Expérience générale 
Évaluation :
4

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

Mhagen L.  |  Expérience générale 
Évaluation :
5

very professional and able to answer question and be helpful.

dina r.  |  Expérience générale 
Évaluation :
5

Very friendly and very helpful. We were able to take care of business within minutes. Excellent emplacement!

marc g.  |  Réservation 
Évaluation :
1

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

lamont p.  |  Réservation 
Évaluation :
3

Resent police presence asking questions about people names got me little concerned

Barrie M.  |  Expérience générale 
Non reviews have been submitted for this location.

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