Customer Reviews for U-Haul Moving & Storage at Northwest Highway

6 941 évaluations

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I am sorry I did not get any of the names but the gentlemen working Sunday morning, 10/17/2021 was one of the best service experience I have had during my move, 1st class all of the way!!!

MELVIN H. 
Évaluation :
3

One of the chain hold downs were bad.

GEORGE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFORD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaukat B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
1

The whole experience sucked Way over priced. Not up front about all charges Customer service sucks On hold for ever Nobody cares in Customer service they just want your money Pods suck to small. Now that I've used them I've heard from alot of people that had tge same experience I could of got a real moving company for what you over priced servicevending up costing

mark A. 
Évaluation :
5

very helpful staff

Sherrill A. 
Évaluation :
1

RUDE! Just plain RUDE!

Jong L. 
Évaluation :
4

Have some sort of a waiting area

ken E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

I wish I had known that at least some of your supplies are less expensive than the big box home improvement stores - I would have bought those supplies from you.

MICHAEL M. 
Évaluation :
4

Check-in was friendly and fast. Returning was different, no one was available to help upon arrival, I used the app to self check-in and left equipment there. The service person was overwhelmed with arriving customers, Not his fault!

Roberto A. 
Évaluation :
5

Courtney was a delight. She was very helpful, friendly, knowledgeable and efficient.

SAMUEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawnja P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRISBENJAMIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtiss C. 
Évaluation :
4

The van's seat were covered in cat/dog hair. Used kleenex on floorboard. Cargo area had trash on floor and loose dolly was left in it.

VICTOR G. 
Évaluation :
5

Great people

ADALBERTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACKENZIE L. 
Évaluation :
1

Staff lack any professionalism. Attitude to the max and act like they are doing the customers a favor.

AARON N. 
Évaluation :
1

Nothing about my experience was good! The manager used my race against me. I've never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I'm slightly above dirt beneath his feet.

LOUIS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO C. 
Évaluation :
5

Excellent

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
1

Ever seen the previous management staff it left has gone down hill. Long wait times, slow moving employees. Terrible service

SERGIO R. 
Évaluation :
1

I have been getting charged for 2 U-Boxes even after I've called to cancel/end my U-Box service.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER S. 
Évaluation :
5

Moved to Texas Nancy was great bringing my uhual box polite friendly and a tip was rewarded.

Betty G. 
Évaluation :
2

Firstly the locks were broken, had pictures if you don't believe, haven't made any claims though. Next i paid full pick up and drop charges while making a reservation on both ends. but i was charged for Dallas drop off again when i consulted they pushed on each other to reach Tempe and Dallas pissed off with these negotiation. Pickup in tempe took 4 days, which impacted promise date Delivery in Dallas was nightmare they didn't delivered as planned because of charges at Dallas end. Again there was 50 % reduction on delivery charges after my reservation but i was not waived anything despite price cuts through out US by uhaul. Hope you have sometime to read my comments. Merci.

Vivekananda V. 
Évaluation :
4

no one was available at the location, i had to go get the people out of the office to receive the equipment, lazy people, the guy on the shop, old man was rude and didn't have one gram of kindness on his sole nor customer skills either terrible service

carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hadassah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA E. 
Évaluation :
1

Staff I dealt with were inept and condescending.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tariq H.  |  Premières impressions 
Évaluation :
2

Customer service was poor.

ELIZABETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth C. 
Évaluation :
4

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rex T. 
Évaluation :
4

The truck was very hard to start. Thought it was going to have to be towed from AT&T Stadium. Radio volume control did not work.

Victor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Y. 
Évaluation :
1

I was charged for an extra month even though I had returned the 2 containers before the previous month was up. I had to complain to my credit card company since I did not get a refund. Worst U-Haul ever

lakshmi S. 
Évaluation :
3

Staff was slow to help upon arrival even with an online reservation which was supposed to speed up the process. Same problem upon return with different staff. Simply lazy with zero customer service! Guy behind the counter was more concerned about his brownie cakes than taking care of the customer.

Steve T. 
Évaluation :
1

I reserved a trailer for 1 pm. I paid two guys 60 $/hr. to watch your one employee struggle with a line that took until almost 3 pm for that trailer to leave with them. This gave them not 6 but 4 hours to do the things they needed to do with the trailer, and putting their travel smack in the middle of rush hour, insuring that they couldn't get their tasks done and couldn't returned it before close of business. I was told that cost me an additional 20 $. Nope, never, not ever again. Don't mind being vocal either. An expensive mistake to have made, it won't happen again.

LORENA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
3

Ac didn't work and inside of cab smelled like a homeless person

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN K. 
Évaluation :
3

Was a 24 minute wait on the phone to try and speak to someone on the phone at the store.

Lance W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Everything was ready to go, truck was running strong and the move went smoothly. My Uhaul experience was truly a Blessing. Merci!

Henry R. 
Évaluation :
3

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Jeremy J.  |  Expérience générale 
Évaluation :
1

I was charged double the amount. Not at all happy with the service. They are fraud.

NITIN T. 
Évaluation :
3

Building key card needs fixing key card on building 3000

adan c.  |  Premières impressions 
Évaluation :
1

Won't ever come back I will drive further away if I ever use uhaul again

STEVEN M. 
Évaluation :
5

Efficient!

Walter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Muy biem

EUMAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy O. 
Évaluation :
4

Make sure the vehicles are clean & not charge the next person a cleaning fee based on the previous person not doing it!

JASON A. 
Évaluation :
2

Listen to the customer; offer help when returning rental vehicles; improve return app

PAUL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSHONDA E.  |  Premières impressions 
Évaluation :
1

I used the online reservation system to rent a pick-up truck. This was for picking up 12 sheets of plywood and 8 rolls of insulation - a small load. When I got to the U-Haul store, I was told there were no truck available! Customer service person said that the online reservation system allows you to reserve an item but there is no guarantee the item will be available. No were is that written! This is quite frustrating and I can assure you I WILL NEVER US UHAUL AGAIN!!

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANCE J. 
Évaluation :
4

The truck a/c would stop working sometimes, it was hot.

Sam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
2

When I pulled up in the vehicle return line, no one was available. I got out and walked toward the shop and found an employee. His first words to me was that he was taking a break from the heat. Zero customer service attitude.

GLENN H. 
Évaluation :
2

Dirty masks where left in the cab, two people working the desk and it still took 40 minutes for them to check in 3 people

KENNETH G. 
Évaluation :
2

We couldn't tell where to drop off. There was a line of trucks waiting to be checked in. They told us we had to wait. We showed them our receipt and explained we were dropping off and they said we were fine to leave and they would send an email confirmation. It was not an easy process and the people seemed annoyed.

Jackson S. 
Évaluation :
5

It was so easy to return it after hours using my phone to take a few photos and dropping the keys in the slot. Very customer friendly.

HAROLD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REYMUNDO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
4

only complaint was extremely long wait on hold to talk to personnle

Sybil E. 
Évaluation :
3

It was a HASSLE to get my Ubox picked up. I called 3 times to make sure the pick up address was correct. It took me on average 30 minutes to get through the line to talk to someone. When I did, it seemed like I was forwarded to a customer service line because they had limited information and all they could tell me was what I already saw online. According to the online portal, the pick up address of the Ubox was a Harry Hines location, however, when the moving help went to that location they were told that the UBox was not there and they were given another address. I had to pay extra $$ for the extra mileage. Not sure WHY that address had appeared on the portal and why no one was able to confirm OUTSIDE of what was in the portal but it was definitely inconvenient. The wait times, the run around, nice people but they didn't provide the right info.

Leslie D. 
Évaluation :
5

i had great service at the pick up location but Zero service at the Drop off location

MICHAEL W. 
Évaluation :
1

Hire new people with a better attitude.

Reginald C. 
Évaluation :
5

Very friendly All good

kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy B. 
Évaluation :
5

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

CHARMANE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Fritz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mesang R. 
Évaluation :
5

Thank you look forward to working with you in the very near future.

PETER M.  |  Expérience générale 
Évaluation :
4

Facility was understaffed when I picked up and dropped off. The morning customer service rep was awesome even though he was the only person working the computer at 08:15. Upon return: The Employee who works in the return lot needs to be more attentive to arriving customers than sitting in a vehicle looking at his cell phone. I had to go find him in a vehicle in the line.

NEIL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNULFO C. 
Évaluation :
5

Todo bien

Luis A. 
Évaluation :
4

It was great

Michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRAVEEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABUSHOSI E. 
Évaluation :
1

Worst experience with Uhaul. Spent over an hour and a half in line to pick up the rental. Apparently the manager had not shown up that day. Wrong trailer assigned to someone else ended up being attached. I was made aware of this once I dropped of the trailer. I contacted customer service to find a resolution and had to wait over an hour on the phone to talk with someone. Customer service gave me an email to the GM of the pickup location along with another Uhaul email to make them aware of this and also to make sure I wasn't going to be charged for the MIA trailer. I never received a response from those emails. I noticed today I'm being charged for a higher amount that my contract for this mix up. I'm trying to talk to someone with the number given on Uhauls website and am not able to reach anyone and the call gets dropped. Please contact me Uhaul corporate to get this issue resolved.

JOSEPH T. 
Évaluation :
1

The service today was horrible. There was a line of customers, including myself, and no one at the counter for a while. The customers who were inside waiting appeared to have been there for a time. I waited about 5 minutes and then went to look for someone to assist us. When I saw an employee, I asked if he knew who was working at the front counter. He said it was him, and he's the only one there. In total, I waited over an hour to return my vehicle. I attempted to use the online return option but encountered some issues that required me to wait for assistance from the only employee working in the office. I would recommend more than one person be working, especially on a Monday morning. My wait of an hour caused my daughter to be late for her appointment. Another reason I would not recommend this location is that for over a year when I have gone there to access my storage unit, I cannot enter the main building door to get to my storage unit. I go to the building where my storage unit is located, attempted to enter the main building door, and it will not open. This requires me to drive to the office, make an employee aware of the issue. The employee will then have to come over, try the door to verify the problem, go to the opposite end of the building, and then walk to open the door at the opposite end closest to my unit. I have brought this to several employee's attention that I always encounter this issue, but the problem still has not been resolved. I drove to the site the day before I rented the truck and waisted gas and time because I could not gain access to my unit, and the office was closed. I have been renting my unit for many years and hope that my concerns are addressed and resolved.

Tarchina T. 
Évaluation :
4

the online check-in of truck didn't work, so we had to go into the facility and they were able to help us. Need to fix the online check in

ERIN D. 
Évaluation :
5

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Tiffany J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsea B.  |  Online Move In 
Évaluation :
4

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don't forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Cristina A.  |  Premières impressions 
Évaluation :
1

Never again

piero r.  |  Expérience générale 
Évaluation :
1

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Martha P.  |  Expérience générale 
Évaluation :
5

Busy but helpful

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyanna L.  |  Premières impressions 
Évaluation :
4

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Clarence E.  |  Premières impressions 
Évaluation :
4

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie L.  |  Premières impressions 
Évaluation :
5

Great service from check in clerk. No problem so far. Again, I am just moving in.

Tito M.  |  Premières impressions 
Évaluation :
5

Been using y'all for a very long time... Thanks for keeping my stuff safe!

CHRISTOPHER O.  |  Expérience générale 
Évaluation :
5

Good service Excellent

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego N.  |  Expérience générale 
Évaluation :
4

I spoke to your call in customer service recently and they were very helpful.

Albert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeannette u.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kailan A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELENA O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESSICA B.  |  Expérience générale 
Évaluation :
5

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Tiffany J.  |  Premières impressions 
Évaluation :
5

Wow, great job by the team, thanks.

Mark W.  |  Premières impressions 
Évaluation :
5

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Tywanda M.  |  Premières impressions 
Évaluation :
2

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Talarisha B.  |  Premières impressions 
Évaluation :
4

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

CHRISTOPHER O.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle. Everyone was very helpful. Storage was clean.

Debra p.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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