I was over chargedREGINALDGIRARD T.
Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd
Pour nous contacter
Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joey H. | Premières impressions
I am always happy with the service at this location. Customer service is great!Bolling A.
Great customer service and all went smoothly. Thanks again.WAYNEWILBERFORCE S.
Le client n'a pas laissé de commentaire.MARCELLUSRAPHEAL M.
Enjoyed the very new van and its features. Check-in was great. Initially, the check-out associate appeared to be new, bothered, and not all pleased to be there. Not professional in attitude or demeanor. However, the associate who tookover the check-out was polar opposite.Shelton C.
I had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!Ruth K. | Expérience générale
Good experience picking up vehicle and return.PATRICIABRYANT B.
Knowledgeable and Courteous Staff. If the need came up I would use this UHaul location again and I would certainly recommend it to anyoneâ€¦. Many ThanksDelbert W.
Le client n'a pas laissé de commentaire.Lawrence D. | Expérience générale
everyone was nice and helpful.,,DAVID B.
Le client n'a pas laissé de commentaire.RONALDWILLIAM B.
I wash charged twice after have moved out since maybrianna t. | Expérience générale
Area was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.Marsha P. | Expérience générale
Can't think of anything at this time. Customer service on point was very pleasedERICALYNN S.
My belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!Ruth K. | Premières impressions
There are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.Danielle T. | Online Move In
Le client n'a pas laissé de commentaire.JOANNEWINDHAM D.
Le client n'a pas laissé de commentaire.Erik D. | Expérience générale
Le client n'a pas laissé de commentaire.william a. | Premières impressions
Very friendly staffRANNETTEMICHELLE J. | Premières impressions
I would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.Brandon S. | Premières impressions
Le client n'a pas laissé de commentaire.Carl C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard M. | Premières impressions
Awful experienceRONALDDEAN H.
Le client n'a pas laissé de commentaire.JAMESTHOMAS B.
Le client n'a pas laissé de commentaire.ROSALINDLISHUN J.
Le client n'a pas laissé de commentaire.CECILF M.
I just wish my confirming appointment could have been at the U-Haul closest to my location. However, the staff person was very helpful and friendly. He answered all my questions.Maxine S.
Le client n'a pas laissé de commentaire.Chantell J. | Expérience générale
Le client n'a pas laissé de commentaire.CARMEN C.
Le client n'a pas laissé de commentaire.MARQUISJOHN V.
It was not a half a tank when I got it but I put it plus a little more. Your customer service rep Sushi at my pick up location has the most positive and upbeat personality I have ever met she is an awesome person by far. I watched her gracefully multi task three customers, I love and adore her.Chantay B.
Le client n'a pas laissé de commentaire.jazmine R. | Premières impressions
Le client n'a pas laissé de commentaire.rosalind J.
The staff I always extra nice Kendaisa and Ryan are the best.ninockthia G.
Le client n'a pas laissé de commentaire.Whitney H.
The team there are really understanding and knows their job well.wendy t. | Expérience générale
Was very professional, they work with me to make sure I was taken care of and settle in.Tammantha S. | Premières impressions
Thanks for been patient during this time of harship.Cynthia M. | Premières impressions
Excellent customer service.HECTOR D. | Premières impressions
The gate keys were not working. ThAt was stressful. Also maintenance has yet to come fix my storage where something may have fallen causing the door to be stuck.Tiffany F.
Le client n'a pas laissé de commentaire.Tiffany F.
Very slow service during return. The employees weren't knowledge at all. Location needs more agents and/or better training for new employees. I would like to say that they were polite but wasn't efficient with getting folks in and out.Kiara E.
Le client n'a pas laissé de commentaire.Ashley B. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley B. | Premières impressions
Le client n'a pas laissé de commentaire.Robert T.
The agents in the store were more than courteous and when I returned the truck, quickly amended my contract and ham I was finished.Robbin T.
Le client n'a pas laissé de commentaire.Joshaun M.
Le client n'a pas laissé de commentaire.Craig J.
Le client n'a pas laissé de commentaire.Randall M.
I swore i would never use this location again ,because of the problem i had with the old management, (Roxanne) i think was her name and an older gentleman. I found out it was under new management so i decided to try it again. It was great the new manager was awesome and so was her husband, great experience this time.Thomas W.
Le client n'a pas laissé de commentaire.BRENDA G.
Kendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.LORONDRIA S. | Premières impressions
Kendaisa was very helpful and nice.LORONDRIA S.
Le client n'a pas laissé de commentaire.Ricky H. | Expérience générale
The lady that waited on me was great!Tyrone H.
Le client n'a pas laissé de commentaire.Sophia K. | Expérience générale
Le client n'a pas laissé de commentaire.PAMELA P.
Le client n'a pas laissé de commentaire.MAURICEANTOINE L.
Le client n'a pas laissé de commentaire.Maria B.
Very helpful staffLarry L. | Premières impressions
The truck was in good shape and it had plenty of power, the acceleration was just a little bit touchy and unexpected but overall the truck was comfortable to drive. The check engine light came on but by the time we returned the truck it had gone off. I did report it and was told that they will look into it. Great service from all of those who assisted with the rental. If I need to rent again I will be going to them for my needs.DANIELEDWARD A.
Le client n'a pas laissé de commentaire.Gerald M. | Expérience générale
Le client n'a pas laissé de commentaire.Roger V.
The customer service was mediocre and did not really seem to know how to help with the questions we had. Also they did not seem to move with any urgency to questions. Finally, there was a lot of repetitive information that had to be re-filled in (this is more on U-Haul's part than this location).Randall M.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.ARDELGRAVES C.
Le client n'a pas laissé de commentaire.Brittany K.
Le client n'a pas laissé de commentaire.TIMOTHYBENSON F.
Excellent customer service,, this was my second time I had to rent from them and always professional and good value for what I needed to do. I highly recommend them to anyone who needs a rental for moving.Steven P.
Thank you for your service.Troy S.
The staff need to learn how to use the discount that is promised at the beginning when reading the initial services that are offered. No one knew how to do senior citizen, AARP or AAA discounts. I was unhappy with the fact that I paid more than what I thought was offered in writing, but did not received. The equipment was excellent and the staff was very nice, what was promised initially as part on the service was poor. I paid more than I should have for the uhaul and the best I could get was call the company 800 number.Eleanor P.
Like the new manager.SONYA L. | Premières impressions
Le client n'a pas laissé de commentaire.Mary J. | Premières impressions
The only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.Letisha C. | Expérience générale
I am not sure how 19,95 per mile x 1,19 per mile x 20 miles comes out to about 100 $. Plus using 1/8 of a tank of gas in just that small distance. We were not told that had to be replaced either. At such high rates, it was assumed it was included. Will never use UHaul again. Huge rip-off!!!Jennifer G.
The service was impeccable!NOVELLAMAE W.
Staff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.Michael D. | Expérience générale
YES #DAI WAS AWSOME OUT OF ALL THE PROBLEMS I HAD WITH MY RENTAL SHE WENT THE EXTRA MILE TO MAKE SURE I LEFT WITH A SMILEâ€¼ï¸â€¼ï¸â€¼ï¸â€¼ï¸ðŸ˜ðŸ˜˜Lakendrick D.
Great and friendly staff.Jerome M.
My family experienced a big hardship in the process of us moving and this location was very understanding and helpfulKoshema W.
Le client n'a pas laissé de commentaire.JOSEPHSTERLING B.
poor communication between two workers where picked up truck and friction observedJennifer H.
Le client n'a pas laissé de commentaire.Donald R.
Le client n'a pas laissé de commentaire.Anthony N.
One of the women in the office was especially nice and friendly (the other was more business like, which of course is fine).Jason D.
Le client n'a pas laissé de commentaire.ALAN D. | Premières impressions
Everything including the staff were exceptional.TERRY D.
Le client n'a pas laissé de commentaire.JOSEPHGERALD S.
The uhaul worker was very Distracting, Constantly took phone calls from his wife, I paid for a dolly and it wasn't in the truck. Just over experience was not good which costed me. Wouldn't recommend this uhaul to anyone. Matter fact I'm going to make a complaint to the BBB.ZIGDAMARLA S.
Le client n'a pas laissé de commentaire.Christopher H.
The individual that help me I didn't get his name but he was very informative and patientJoann S.
I came to a different location to drop my vehicle off everybody was very nice and courteous took care of any questions that I had and needed and was overall a great experienceMICHAELPAUL B.
The guy helping me with me was very helpful and brought a spectacular day to my moving experience.Anjeannae H.
Was giving the wrong equipment number and at turn in location had issues with them tracking the equipment.Shawn S.
Le client n'a pas laissé de commentaire.Jeff W.
Nothing everything was good.Tenikia A.
The a/c was hardly working in the truck I was using, other then that I had no problemCalvin W.
Great customer service! They made the process seamless, and they were very courteous and knowledgeable.Kishara D.
Outstanding customer service. Very friendly team. The truck exterior was damaged on the passenger side and the wehicle ran horribly. It sounded as if there was a hole in the muffler maybe. Round trip was a total of 8 miles and I had to add 5 $in gas (@1,99 $/gallon) to replenish the fuel meter. That equals roughly 4 miles per gallon!Kimberly R.
We arrived under the impression they were closed but out popped a very friendly lady. She welcomed us asking if we were able to get everything done we needed to and we replied yes. I then explained about the plastic wrap and she explained, unfortunately so, she was unable to credit and even explained the manager probably didn't know how without the receipt. She then explained we should contact customer service and they would probably issue a V.I.P. return, but I'm not certain what that was. We also explained the condition of the truck and that we thoroughly cleaned the cab and cargo area. She hen asked me if I wanted a job cleaning which I thought was very amusing but I will freely admit, it was clean now. Anyhow, I've only ever dealt with one U Haul in the 12 years we lived in that area and that was Colonial Heights. Anyhow, the point is, now that we are relocating back to that area, we now have two dealers we would used for future rentals. Merci.Joseph D.
Le client n'a pas laissé de commentaire.zoe w. | Expérience générale
Truck was old and rickety. Should have discounts available for rentals.Sonia S.
Properly explain all of the rental agreement, was not told about the gas level or the hold on my account before I pay in full. Was extremely unprofessional and would not be using again. First and last time customerMautene A.
No improvement is needed. Excellent customer service.Timothy M.
They went above and beyond to ensure that my experience was outstanding.Scott R.
Lori was outstanding! She was extremely helpful and definitely got us the best vehicle for the job that I needed to complete today. The customer satisfaction alone will keep me coming back to the specific location.CHRISTOPHER E.
I would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.Alice J. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAELGARLAND B.
U-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.Jeremy H. | Premières impressions
Worker was extremely helpful and nice. She had to update our storage unit order because the system wasn't updated properly and the first unit had a lock on it. Overall, good location and staff.Jeremy H.
Lori Peavley, the manager works very hard at this location. She is knowledgable and provides excellent customer service. She is definitely an asset to Uhaul.MELODYE S.
Fuel level and mileage wasn't the same in the truck and contract. Check engine light was on.Eyal E.
Le client n'a pas laissé de commentaire.Thamesha V.
Le client n'a pas laissé de commentaire.Henry G.
Only went to this location because we had to. No other uhaul locations had or could get the auto transporter trailer that we needed. The reservation was in a disarray. Received a phone call w inaccurate information and I was worried that we would even still have access to the trailer. There was damage on the trailer that was noted when we checked in and the trailer registration was 4 months out of date. It took a long time for checkin and the agent was short with me.Jenni M.
Le client n'a pas laissé de commentaire.Nerilis S.
Experience was great. Associates were professional and very nice.Lynnette A.
Le client n'a pas laissé de commentaire.Toni S.
Staff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.Michael D. | Premières impressions
Need to fix all the pot holesTiffany B. | Expérience générale
Le client n'a pas laissé de commentaire.Larry G.
Le client n'a pas laissé de commentaire.Timothy N.
Le client n'a pas laissé de commentaire.asari s. | Premières impressions
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.William O.
Le client n'a pas laissé de commentaire.James G.
The customer service rep Matthew was very friendly, attentive and entertaining.ALICE W.
Le client n'a pas laissé de commentaire.KENNETHLOUIS W.
I originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.Saundrell S. | Premières impressions
Le client n'a pas laissé de commentaire.Kymar E.
Le client n'a pas laissé de commentaire.monique L.
Poor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!Leon F W. | Expérience générale
The staff at this location is absolutely HORRIBLE.Sarahann M. | Expérience générale
We rented the biggest truck you had. After loading we had to go back to the place we rented the truck. There answer was we can give you a smaller truck. I said to them are you going to unload 1 truck into the other one, their reply was no. Not only the a.c didn't work it was low on water and a quart low of oil. I have lung issues and without the a.c to cool us off i suffered major breathing issues. I was rushed to a store so I could cool off. We almost had to call the emergency crew. I told the gentleman who gave us the truck we shouldn't have to pay for a truck that was released in such bad shape. Also the steering was way to loose so you had to fight with it. For all this trouble they only wanted to give us a 50$ discount. UNACCEPTABLE.Donald L.
The best customer service ever!LACHELLEVANECCIE A.
The customer service was great but my credit card got charged 3 times wasn't fond of that so now I have to wait for the money to get back on my card.Taja M.
The lady that manages this place was such a nice and friendly person... Refreshingbetty s. | Expérience générale
I love you guys.LACHE C. | Premières impressions
Cannot think of anythingWANDABYRD B.
Staff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.Malcolm H. | Premières impressions
Great Customer Service. I really enjoy my time with U-HaulJermey B. | Premières impressions
Excellent service à la clientèle.Wayne S. | Premières impressions
I kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.Pam W. | Expérience générale
Le client n'a pas laissé de commentaire.kellie k. | Premières impressions
Le client n'a pas laissé de commentaire.yoshika m. | Expérience générale
Absolutely terrible serviceSarahann M. | Premières impressions
The lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid 174 $for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.Pam W. | Premières impressions
Great customer service!yoshika m. | Premières impressions
Smooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.Robert A. | Premières impressions
I don't have any comments at this time.PATRICIA W. | Expérience générale
I would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!natalie d. | Expérience générale
I would definitely rent again .Agatha S. | Expérience générale
Very friendly staffTANYA J. | Expérience générale
Everything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am mDawn N. | Premières impressions
Office staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was "too close to 7pm" for him. Had to come back.Taylor H. | Expérience générale
The service and the staff was always greatDeborah B. | Expérience générale
I will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.treza b. | Expérience générale
Best experience ever Super friendly and helpful staff I will recommend to everyoneRichard R. | Expérience générale
Some of the best customer service reps I've dealt with.Faye P. | Expérience générale
Roxane provided great customer service. We were extremely satisfied with our experience at this location!Cynthia R. | Expérience générale
During a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Merci.Mary T. | Expérience générale
The staff is friendly and helpful.Ricardo V. | Premières impressions
Fantastic service great experienceRichard R. | Premières impressions
I drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.Fredena M. | Expérience générale
.Eric W. | Expérience générale
The new lady you have working the front is very rude and just mean I will not be coming back.Jennifer C. | Expérience générale
Ms. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSINGyvette w. | Premières impressions
very helpful managerJANET D. | Expérience générale
I would definitely recommend them to other peopleirene g. | Expérience générale
Regardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.Latashia G. | Expérience générale
They great people hereCharlotte F. | Premières impressions
Manager Stephanie was very professional, friendly, and helpful at all times.Arthur W. | Expérience générale
ExcellentMolly C. | Premières impressions
These people are fabulous. They made me feel like family and that I mattered. I would recommend this site.Timothy T. | Premières impressions
The service was prompted any courteous.Kenneth B. | Premières impressions
Stephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!Ashley B. | Premières impressions
Consumer service was excellent thanks stephenieDeborah B. | Premières impressions
Great staff . Great experienceRodger A. | Expérience générale
Very pleasedOrine F. | Premières impressions
Thank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , thaEthel J. | Expérience générale
Great seevice, fast and nice staff.Rodger A. | Premières impressions
Had my storage for 2 years. Staff was always friendly and helpful. Thankspamela s. | Expérience générale
ExcellentCynthia M. | Expérience générale
Keep up the good work.EARLINE C. | Expérience générale
I would give you an excellent rating if you were open 24 hours to paying customers. Be BlessedPaul O. | Expérience générale
I was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.patricia j. | Réservation
None at this timePATRICIA W. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!