Évaluations des clients U-Haul Moving & Storage at Old Hickory

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Old Hickory

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Joseph R.
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Le client n'a pas laissé de commentaire.

Barry A.
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No issues, staff was very helpful.

Matthew F.
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He was impressed my wife could back the trailer so precisely

Winston Y.
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Have someone bring the rental equipment to you instead of searching the lit for it. Not enough help at the counter to do paperwork and get you going.

Jillian L.
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Le client n'a pas laissé de commentaire.

Becky C.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

Kent S.
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Le client n'a pas laissé de commentaire.

Howard K.
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Le client n'a pas laissé de commentaire.

Regina H.
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Le client n'a pas laissé de commentaire.

William T.
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Le client n'a pas laissé de commentaire.

Christopher G.
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Le client n'a pas laissé de commentaire.

Richard N.
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Why did I have to provide 3 phone numbers and two contacts? It took me 35 minutes to pick my truck up because there was only one person and then I had to basically apply for the service by providing references.

Catinia M.
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Le client n'a pas laissé de commentaire.

Mitzi G.
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Le client n'a pas laissé de commentaire.

Jon S.
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Le client n'a pas laissé de commentaire.

hersie T.
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Le client n'a pas laissé de commentaire.

Roger P.
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Le client n'a pas laissé de commentaire.

Melvin M.
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I was charged twice and I’m not happy with that. Can I get my money back for the extra charge?

James R.
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Le client n'a pas laissé de commentaire.

Amber G.
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Your employees were awesome, very professional and quick. Only issue I had was I ended up moving in the rain and the uhaul got dirty and I had to pay extra to have it cleaned. I just feel the price is high enough that cleaning unless purpose dirtying should be included!

David B.
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Le client n'a pas laissé de commentaire.

Derek P.
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He was awesome!

Derek P.
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He was awesome!

Tomas H.
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Le client n'a pas laissé de commentaire.

Cinnetha C.
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I was told by papers work that gas was one thing and wasn't

Michael C.
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Did great!

arthur W.
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Nothing everything was perfect

BRITTANY N.
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I called over 30 times the day of my pickup to inform them that I would be late.. no answer. They guy at the desk informs me that “I had to have been calling while he was out taking a smoke break”. My reservation was completely opposite from what I booked and I had my email to show him. The next day I found out I needed a dolly before I got on the road, again I call over 15 times, no answer. I get their and tell the guy that the service here is simply sad that no one can answer a phone. I call the phone while standing in front of him since he said I had to be dialing the wrong number.. phone did not make a noise but he saw that it was ringing and informed me that the ringer what was turned off. What business turns the ringer off on their phone??? This experience was very unprofessional.

Calithea S.
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Le client n'a pas laissé de commentaire.

Anthony W.
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Le client n'a pas laissé de commentaire.

BEVERLY D.
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Le client n'a pas laissé de commentaire.

Jacob L.
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Make sure your UHaul representative checks the starting mileage on your rental truck. I obtained my contract with a starting mileage that was 1000 miles off from what the mileage read in the odometer. I took photos as soon as I got into the vehicle and when I dropped it off. I made sure I did not get charged for excess mileage by talking with the drop-off representative.

Jerry B.
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The people at this location are very friendly and informative. The gentleman went over all the features of the trailer, how to use and safety, with explanations of each. Even though I have used it before, it was good to go over again for a refresher.

Dennis D.
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Le client n'a pas laissé de commentaire.

David C.
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Great, easy to find location with friendly personnel.

Ansel E.
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Le client n'a pas laissé de commentaire.

Chu L.
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the Agent that working for UHAUL company where I rent the trailor hook up everythings for me and the place I drop off also unhook fast and I didn't have to stand in line take 5 minutes and I'm out off the UHAUL place thanks for friendly and fast services

Kenneth J.
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using the app for returning the vehicle at night was a nightmare. I think i probably got charged a second day, even though i dropped it off in time (and have photo evidence to prove it), but because the app wasn't checking it in, there was no automatic way to check it in.

Chaze H.
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The rep that waited on me was very rude. He first informed me that I couldn't rent the Uhaul bc it was after 9 a.m.(10 a.m.) and life happens and I might not have the truck back by 9 a.m. the next day, lol. Luckily for me the manger was right there and understood that I was moving locally and like my word didn't need the truck but a few hours the same day and it would be returned before closing. The manger made the experience so much easier and hassle-free.The 3 stars are for the manger and none are given to the rep. Thanks!

terry C.
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Gregory was very pleasant and helpful. I will recommend this facility over the others in Jackson TN

Willie B.
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Le client n'a pas laissé de commentaire.

Charles N.
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Gregory Hines did a great job taking care of me!!

James L.
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Le client n'a pas laissé de commentaire.

trina L.
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The first uhaul location on airways blvd in Jackson,TN was very unprofessional. I wouldn’t ever recommend that location to anyone.

TONY T.
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Staff at pickup and drop off locations were very friendly and informative

Rebecca D.
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Le client n'a pas laissé de commentaire.

Joe D.
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Le client n'a pas laissé de commentaire.

kenny S.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

Stella W.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Tim K.
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Hire employees that have good people skills.

Billy M.
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Le client n'a pas laissé de commentaire.

Nicholas B.
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This was a Great Service. No changes needed!!!

tia P.
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Everything was great no problems at all ....lol they was friendly as well

Virginia L.
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I was passed off to different employees. I guess that I asked too many questions.

John K.
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Well satisfied

Clarence W.
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The equipment was great. The staff was helpful and courteous. We could not have asked for more. My only regret is that I didn’t get my moving supplies there. They have a great selection of specialty boxes. If I ever need to haul or store anything, I have found the place to go!

ricky M.
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Be better on pricing

Alan R.
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Better shocks?

Princess J.
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Better customer service

Holly C.
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Le client n'a pas laissé de commentaire.

Kevin S.
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The UHAUL app and website are poor at best! I called and did a reservation at no time was the app or website able to link or find an actual reservation number I had! The reservation was set with a pick up and drop off location. When I picked up the rental they did not show the location of the drop off that was scheduled. In fact the computer brought up locations that were no where near were I was going.

Darian B.
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Employees we’re short, indifferent and slow. Will not use u-haul in Jackson TN again.

David F.
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There was no time saved by renting on-line. Once I arrived at the appointed time, I had to do everything again.

Thomas A.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

willette H.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Le client n'a pas laissé de commentaire.

Edward T.
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Le client n'a pas laissé de commentaire.

Timothy R.
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I returned online and didn't feel comfortable leaving rented blankets and equipment unsecured in the back of the truck for drop off after hours.

don B.
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nothing to improve,they new what to do.got the contract going,no hassle singed out the door,.got the truck i needed.thank you

Bradley P.
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Le client n'a pas laissé de commentaire.

Katelynn W.
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Le client n'a pas laissé de commentaire.

JOEL S.
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I'm not happy with this uhaul rental experience. One the way home from moving my tool box my truck broke down. Which made the return of the trailer that I rented late by a day. There was no understanding or forgiveness for being late because of my breakdown. I was charged a third day because of my break down. I can promise that I will think long and hard before I rent from uhaul again.

Andrew F.
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The workers were dry. And when you tell someone there total is 19.95 for rental you have me pay 29.99 for rental fee. Say that from the beginning. and 59cents per mile. But we drove less than 50 miles and we ended up paying 59 dollars all in all. BS. I knew somehow they were going to get more money out of me. I should of went with my gut. And we cleaned it out for them. And we barley had it for 4 hrs . And most of the time it was sitting .

Kevin A.
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Le client n'a pas laissé de commentaire.

Deborah K.
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Le client n'a pas laissé de commentaire.

Jordan V.
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Place was awesome! Great service

Khari H.
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Le client n'a pas laissé de commentaire.

jennifer D.
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Le client n'a pas laissé de commentaire.

Lance H.
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Le client n'a pas laissé de commentaire.

Larry P.
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Mark was always helpful.

Mary N.
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Nowhere had the 15’ truck I needed. Instead of a free upgrade, they wanted to charge for the upgrade. The 1-800 customer service lady booked me a 10’ truck at a place that didn’t have one so I had to go somewhere else and wait for an hour and still ended up spending $150 for like 4 hours. Bad experience overall

Steve P.
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Le client n'a pas laissé de commentaire.

Jenna C.
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Le client n'a pas laissé de commentaire.

Terry B.
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This owner/manager is the best I have dealt with so far. He's friendly and courteous.

Christopher B.
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Le client n'a pas laissé de commentaire.

Walt J.
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Le client n'a pas laissé de commentaire.

roger A.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Mark Murray does a great job running this location.

George H.
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A big shout-out goes to Mark, the manager, who was super helpful with the trailer return. He went out of his way to insure that everything went well. I wish I could rate my overall experience higher than excellent because it was much higher than that. Great service that I'll go back to whenever there is a need. Thanks!

David P.
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Good peice

ann C.
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My terrible experience was not with the location but with U-Haul in general. Your system unfairly flagged my name as not being allowed to rent a trailer by associating me with somebody I have no dealings with. The situation was eventually straightened out, but not before I was thoroughly embarrassed.

Lance H.
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The only reason I did not give 5 stars is that they are remodeling. Everything else was great. The team was very helpful and efficient.

Cyril Jones E.
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Le client n'a pas laissé de commentaire.

TERRY B.
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Le client n'a pas laissé de commentaire.

Brandon G.
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Le client n'a pas laissé de commentaire.

Bob V.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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