Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

391 évaluations

2260 E Orangethorpe Av   Fullerton, CA 92831
(On Orangethorpe just West of State College across from Kelly tires)

(714) 773-1870

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(714) 773-1870

2260 E Orangethorpe Av
Fullerton, CA 92831
(On Orangethorpe just West of State College across from Kelly tires)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Was not a drive up at all I was not told the truth so I would never recommend or will I rent a storge without seeing if it's truly a drive up

ShaMetria F.  |  Online Move In 
Évaluation :
4

I did not receive the pad lock for my storage. Carla called me and asked me to go pick one up. Very nice customer service.

ANNA V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul D.  |  Expérience générale 
Évaluation :
5

The people here were very helpful when needed. They really went above and beyond to help me through tough times during the pandemic. Great storage facility and caring management. They waived late fees all the time for me! Grateful for this experience!!!!

TERRANCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard R.  |  Expérience générale 
Évaluation :
5

Professional staff, and clean storage, convenient hours.

Miiram N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna rania T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Ann R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET W.  |  Premières impressions 
Évaluation :
3

Immediately cancelled the storage unit. Was not advised the 10 x10 unit only had a 36 inch entrance door, to small an opening to get what I had to get inside. Should have been told door opening size at counter. Also, not told storage site was not as same location where I rented the truck. Otherwise the experience good.

edward j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cemelia c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana O.  |  Expérience générale 
Évaluation :
5

The only complaint I have is with the manager and the cleaning lady. The cleaning lady told the manager we were drinking alcohol and that wasn't true also we left our car . I called the office and asked if there would be a problem to leave the car while I take u haul truck. I told her I would be right back for it and was told no problem then I get a rude call saying they saw us drinking and why did we leave car. She should have got her facts before talking to me like that. I don't know if I will rent a storage again after that . My daughter is dying and I went to Arizona to get her belongings. And there was absolutely no reason to disrespect me like that

Debby a.  |  Premières impressions 
Évaluation :
5

Hands down the best storage rental experience I've ever had. The facilities were safe and well maintained and the staff went above and beyond. I will highly recommend U-Haul storage to everyone I know.

Yvonne G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Shauna G.  |  Online Move In 
Évaluation :
5

Easy to acces very nice an safe

Ludemis U.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marrie-Ana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCESCO F.  |  Expérience générale 
Évaluation :
4

Easy rental process. But when I arrived at my unit, I had two unexpected surprises. First, there was no light bulb in the unit, and since I arrived at night, I had to go to the store to buy one just so I could see what I was doing. Secondly, my unit did not have an entry way facing the street. My unit entry door was at the end of a corridor in a side door, which made getting a long couch into it challenging. If the app made it apparent about the access door to my unit was in a side corridor door, I probably would not have rented it and look for one with a door facing the street. But not having light when I arrived I fault bad maintenance/management by uHaul.

Randall P.  |  Online Move In 
Évaluation :
5

All the staff were helpful all the time! A real nice storage atmosphere ! Yes I would recommend to a friend or not a friend! A really cool place.

Johnny A.  |  Expérience générale 
Évaluation :
4

Only reason I moved out was the price increase

henry d.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sierra L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james g.  |  Expérience générale 
Évaluation :
2

Your company should invest in training material to educate Daniel Williams on how to be a manager because I have never seen such poor customer service in my life!! There is no resolution with this racists, condescending, SEXIST, discriminatory, sorry excuse of a manager. I've had better customer service from a hormonal teenager working drive thru at a fast food joint!

Evelyn Nicole L.  |  Online Move In 
Évaluation :
3

When I first reserved a unit I was told at the office on my move in date that the unit was not available and that no units where open to rent.... So I left and checked online to make sure I had the right place I did so I paid for the unit online and was given an access code and unit number.... Why is it I was told no if I could do it myself

Jammie G.  |  Online Move In 
Évaluation :
5

Estoy muy contenta y tranquila por la limpieza y el sistema de seguridad.

Miriam P.  |  Premières impressions 
Évaluation :
5

Great access and the unit was perfect for my needs. On move out, I was called to verify. I thought that was great service.

Armand C.  |  Expérience générale 
Évaluation :
5

The only thing that would have made it better is if the lights in the units could be used.

Dan T.  |  Expérience générale 
Évaluation :
5

I just think you need to spray for spider found a lot of very large black widows when moving out! Very scary!! I'm scared to open my boxes!

Lisa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl E.  |  Online Move In 
Évaluation :
5

Thank you! Your service made my move easy. Thank you so much!

Keith L.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hemant M.  |  Premières impressions 
Évaluation :
5

everyone polite,helpful & professional. Unlike other storage staff members ,who don't really care for they're customers & some could be down right not right , & need to take notes from U guys ...& get right

george f.  |  Premières impressions 
Évaluation :
5

Never have I had such terrific customer care. The manager there is amazing and all of the staff is equally welcoming. I've never seen Such an immaculately clean storage rental disability in my life. I've Highly recommended this location to everyone I know. Michael is the goto man for everything: questions, answers, quotes, install, you name it!

Yvonne G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica D.  |  Expérience générale 
Évaluation :
5

Overall a very good experience.

Robert G.  |  Expérience générale 
Évaluation :
1

I objected nearly every month to an insurance fee and stated that I have my own insurance. The fees were never reversed. Service at their off site facility in Placentia was marginal. They were helpful during the move-out process, but I would not recommend this location to anyone.

JEFFREY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman H.  |  Expérience générale 
Évaluation :
5

The process from start to finish was impeccable and easy. The facility was very clean and safe. Daniel Williams was very friendly and helpful assisting me from initiating and opening my account/unit, to closing my unit out. I highly recommend the Fullerton Uhaul location on Orangethorpe. Merci.

margie p.  |  Expérience générale 
Évaluation :
3

I tried calling numerous times to confirm my reservation and never got through to an associate. I would be put on hold for prolonged periods of time. I decided to go directly to the office on my move in day. When I got there, there were two employees sitting there doing nothing. Not on the phone with other customers or doing other tasks. The two employees were not helpful at all. Initially, we were not greeted by the two male employees and we were the only customers in the office/store. Finally, the older gentleman directed me to the younger associate to assist me. It took a while for him to find my reservation. Finally, the associate told me that i was the 5th reservation and there were only 4 units available and since it must go in order of reservation, I would not be able to move in to a unit as initially reserved online. I would need to wait until an auction opens up later in the month for an available unit. This was concerning as I was expecting to move my things in and it was already the end of the day for my reservation. I left disappointed and checked online again to find the online booking and move in process. I was able to book and gain access immediately. I would suggest better training for employees and better service.

Theresa M.  |  Online Move In 
Évaluation :
2

My biggest problem was being able to get through to someone on the phone. I tried for 3 days to call to close my account and was on hold for over an hour each time. A call center maybe would finally pick up and send me right back to the main line where i would continue to hold until i would give up. I finally had to drive over an hour to go to the office in person and close my account. It was a horrible experience. You know, moving is hard enough without having to make continuous calls with no avail. When i questioned the guy at the counter after driving an hour and waiting in ling for another 20 or 30 min. All he could say was " cant you see were busy" wow!

TASHA G.  |  Expérience générale 
Évaluation :
5

Very professional staff, that really helped me out. I would definitely recommend this facility to my friends.

Madelynn J.  |  Expérience générale 
Évaluation :
5

Excellent help.

Johnny A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S.  |  Expérience générale 
Évaluation :
1

First I tried to reach someone on Friday but spent over an hour on hold. I eventually went to the local office for assistance. Then they accidentally double booked the unit. I booked and paid for the unit at the office on Friday. On Saturday, when I went to move in, another person was also moving in. He had booked and paid online Saturday morning. i tried calling the office and waited on hold for 15 minutes only to learn that I was speaking to someone in a call center and not in the office for the facility. (Storage is on one site, Fullerton, while the office was in another, Placentia) I also learned that the storage system was down so they couldn't even look up my account. We had to go over to the office and the staff was very helpful. They came over to the storage facility and had to check each room before they could assign a new unit since the system was down. So, my 2 issues with the experience are: You can't call and speak with anyone at the store, you only can speak to someone at a call center and that happens after being on hold. The fact that I can't ever speak ever with anyone at the local office is not only inefficient but poor service. Having a unit double booked is extremely inefficient AND horrible service for the customer. You guys have a ways to go before I would say you provide good service. Your prices are great and the staff at the local office is friendly and helpful. Those are the 2 reasons I would possibly recommend Uhaul storage. But I would tell them about my experience and tell them to be careful and put a lock on your unit as soon as you are assigned a space.

Janet S.  |  Premières impressions 
Évaluation :
5

Uhaul is a great company that is always available to try and assist with all moving needs. They would rent out spare Limbs to amputees if that were any kind of possible addition to rentals that could help people that don't like to hire movers and drivers for their personal priorities.

Ashley D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff L.  |  Expérience générale 
Évaluation :
5

Clean and safe and friendly good price

Mohamad a.  |  Expérience générale 
Évaluation :
3

Card & alarm didn't work couldn't get in for about 30 minutes

Christopher D.  |  Premières impressions 
Évaluation :
2

Until now I don't know if my Key Card and Clicker will work in the storage Facility. Time is the only thing that I dont have abundance, but calling for help, I wait , then we thought its ok, they ask me to come back to the main office, I really thought they fixed the problem but when I got back to the storage, its like I just a good half a day of my life trying to get inside my storage unit and get some very important stuff that is needed for my appeal to my visitation rights which the Mother tried to keep me from seeing my daughter, that resulted to a very difficult time in my life.

MInandro B.  |  Premières impressions 
Évaluation :
5

Tara has been so accommodating very professional with Excellent Customer Skills . Wish there were more employees like her . Thanks Tara Madeline Martinez Phone 747-227-9680

Madeline M.  |  Premières impressions 
Évaluation :
2

Criminals

Kurtis D.  |  Expérience générale 
Évaluation :
3

I would rate excellent but I have been unable to move into my storage unit. The key fob I was given to access the storage site did not work. I went back to the center and I was informed there was a technical isssue about my info being transferred over so I can access the storage site. Was told I would be given a call once it has been corrected but have yet recorded that call, it has been about 24 hours now. I tried calling the center back but was transferred to customer support and was informed they would message the center to call me but still have not received that call back. Am I going to be paying for a unit that I cannot access?

RUBEN R.  |  Premières impressions 
Évaluation :
4

The staff is doing the best to help customers.

maria r.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brenda Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercy L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAIME M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard H.  |  Premières impressions 
Évaluation :
2

I have been trying to reach a staff member at this location for a week to discuss obtaining a larger unit. No one has returned my calls, although customer service has promised a return call. In addition, I am not moved in yet and I am being charged from the reservation date. I am scheduled to move on February 3rd and I am extremely worried.

Cemelia C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M.  |  Expérience générale 
Évaluation :
5

I paid my Bill on 1-14 2021 auto pay and moved out on 1-16-2021 , will I be refunded for the month ????

elizabeth c.  |  Expérience générale 
Évaluation :
4

Fue una Buena experiencia

JORGE M.  |  Expérience générale 
Évaluation :
5

Tara, Nathan and crew are always great to work with - Professional and efficient. I am a small business owner and truly rely on them

Mike M.  |  Premières impressions 
Évaluation :
5

Outstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star review

DONALD W.  |  Premières impressions 
Évaluation :
5

When I realized the unit I asked for was too small, the staff immediately got me a bigger one. I was so grateful for their help.

Judith R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P.  |  Premières impressions 
Évaluation :
2

The CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.

Scott F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy G.  |  Online Move In 
Évaluation :
3

People are living in the storage units. In the second row notice a white van that is always there. They live in the storage unit. Tons of druggies walking inside the storage area.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy G.  |  Expérience générale 
Évaluation :
1

Hours say 24/7 access but was in formed by star they are 5am-10pm. Then the "night watchman told be more like 6-7am till maybe 10pm. Had to go to a totally different location for paperwork as no staff just a wastchman at the storage location. Then I was scheduled for 1st month free and pay second month. The staff tried telling me I pay 1st month and get second month free. In the end I got the first month and insurance free. These people suck!-- never again will in work with Uhaul. My over all experience has been so stressful!!!

Syndi T.  |  Premières impressions 
Évaluation :
5

Tara is amazing and a great manager! Her team is strong as well.. Thank you for all the fantastic customer support, for making a difficult experience easier to deal with (Moved my parents and my belongings from their home after my Mother's death) and for keeping my items safe all these years! GOD Bless you all!

Olivia C.  |  Expérience générale 
Évaluation :
4

Only problem i encountered was probably my own fault but billing seems alittle bit off.i moved in on 24 rent was due the 24 th i pay bills at begining of month thru 10th or so then everything is done. I looked at app it showed due aug 24 2020 $0.00.so i thought like the first month free was because i rented a uhaul truck within last 2 yrs and i rented one the day we move into unit so i didnt questiin it unril i fir email saying i owed eent on uhaul.. but really thank toodness for that email.. thank u for all thw help u did provided me and my son 24 202

Cynthia A.  |  Expérience générale 
Évaluation :
5

Just the access hours not convenient but other then that good service!

Jose D.  |  Expérience générale 
Évaluation :
5

Easy to use love drive up plus easy access

Tracy G.  |  Premières impressions 
Évaluation :
5

Excellent storage facilities and fantastic customer service. Always a pleasure working with Tara and the rest of the U-Haul staff!

RONALD D.  |  Expérience générale 
Évaluation :
1

I was told the access hours were until 10pm and it was closed at 8:50pm after loading everything up in the truck. It wasted approx 2 hrs, and gas mileage. The staff helping was not trained well.

Amanda C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delbert L.  |  Expérience générale 
Évaluation :
4

Prices could be better, otherwise good experience.

PAULINE K.  |  Expérience générale 
Évaluation :
3

This is the second unit i rent. 1st unit , when i got there , it was rented to someone else. Had to drive to the main office and cancel that unit, credit my card, rent another unit, ect. Thie second unit,, was adjacent to a unit WHERE THE LADY LIVES THERE. HER STUFF IS IN THE HALLWAY, THE ALLEY, TRASH EVERYWHERE.I COULD NOT GET TO THE DOOR,. BACK O THE MAIN OFFICE, CANCEL MY CARD, GET ANOTHER UNIT.

George A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C.  |  Expérience générale 
Évaluation :
4

Alright !!

Mike o.  |  Premières impressions 
Évaluation :
5

Very good customer service

Tina L.  |  Expérience générale 
Évaluation :
4

AFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.

George W A.  |  Online Move In 
Évaluation :
5

Wonderful experience I would tell all-my family members and friends about the experience with U-Haul storage facility And to make sure they go to the Placentia location Tara Mathewson Excellent .

Norman P.  |  Premières impressions 
Évaluation :
5

Professional and courteous transaction

Rosalind A.  |  Expérience générale 
Évaluation :
5

I rented two spaces 5x10 and 10x10 both perfect for three months. Thank you Tom & Sonia W.

TOM W.  |  Expérience générale 
Évaluation :
5

It was a pleasure storing my stuff there I know it was safe. And I also like the auto bill pay that's a great feature to have if I ever need to rent a storage unit you will be the first ones I would c

Audrey M.  |  Expérience générale 
Évaluation :
3

Unprofessional. A Male staff member stole my parking space and ran inside, no apology. The female employee wasn't very warm to me when I asked about partial refund to move out early. Manager was nice.

JOHN Z.  |  Expérience générale 
Évaluation :
5

You guys are great

latasha b.  |  Premières impressions 
Évaluation :
5

The alarm system really works! I like the remote and card access feature. Bathrooms is a plus.

mark b.  |  Expérience générale 
Évaluation :
5

Always helpful,, Thank you for being so quick to service us. Tom

TOM W.  |  Premières impressions 
Évaluation :
5

Fast and efficient!!!

Urbano Carlos A.  |  Premières impressions 
Évaluation :
5

The young man that did my intake was very nice and had excellent customer service skills.

elizabeth d.  |  Premières impressions 
Évaluation :
4

Good so far.

jeffrey f.  |  Premières impressions 
Évaluation :
3

We were very impressed with Misty, she was very nice, great attitude, Thank You Misty.

Glennon W.  |  Premières impressions 
Évaluation :
5

Non

KEN CHEN H.  |  Expérience générale 
Évaluation :
2

The office is located 1/2 mile away from the storage. Instruction wasn't clear and the phone line was busy for a long time. I ended up missing my flight for this confusing situation. Be aware!

KATE P.  |  Premières impressions 
Évaluation :
5

Easy access. Always felt safe and secure. Staff helpful. I would use these facilities again if ever needed!

JAYNE P.  |  Expérience générale 
Évaluation :
5

I will miss Tara🙂

CYNTHIA M.  |  Expérience générale 
Évaluation :
5

Rad

Matthew N.  |  Expérience générale 
Évaluation :
5

We r sorry for the trouble we may have caused but it wasnt intentionally in our do to the reason that as well as we where on our payments we are trying our best to have the money we thought had given

sandra h.  |  Premières impressions 
Évaluation :
5

Great storage facility

Amy V.  |  Expérience générale 
Évaluation :
5

Great experience!

Viviana M.  |  Expérience générale 
Évaluation :
5

Nope

KEN CHEN H.  |  Premières impressions 
Évaluation :
5

Smooth process moving in using my phone right at the facility. Straight forward, step by step. All necessary information is sent right to phone.

John M.  |  Premières impressions 
Évaluation :
5

Smooth and efficient transaction

Rosalind A.  |  Premières impressions 
Évaluation :
5

I have been renting storages all over OC. I am very impressed with this facility and customer service. I like the gate access features, cleanliness, security and bathrooms.

mark b.  |  Premières impressions 
Évaluation :
5

Dan and crew have always been helpful and professional with every rental I've needed. Good people. MIke M

Mike M.  |  Premières impressions 
Évaluation :
5

Number one

Christopher R.  |  Premières impressions 
Évaluation :
5

Tara, Daniel & staff were a great help at the Placentia U-Haul. I will definitely be renting a moving van from them in July.

Gay C.  |  Premières impressions 
Évaluation :
5

Very convenient...no issues.

Jeff R.  |  Expérience générale 
Évaluation :
5

The group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.

MARYLEE M.  |  Premières impressions 
Évaluation :
5

Excellent service, Excellent location... You guy's are the best....

Tony G.  |  Premières impressions 
Évaluation :
2

Once I was switched to have my account handled by 860 placenta I felt the customer service decline immediately. They were not professional and were not polite. There were other issues

JACKIE S.  |  Expérience générale 
Évaluation :
5

Great facility. The move in and move out was excellent. Thx for the great service

rosemarie f.  |  Expérience générale 
Évaluation :
2

I keep receiving an error message when trying to set up & pay for my storage ???!!!

shelby s.  |  Réservation 
Évaluation :
1

You people aer vultures and you sold my property when i was having a realky hard time. I had been laid off from my job, lost my cell phone service and in three months you sold my worldly Posessions a

kevin w.  |  Expérience générale 
Évaluation :
5

Facility was very clean and secured and yet was also very comfortable and content without feeling rushed or being watched.

Carol G.  |  Expérience générale 
Évaluation :
5

Nice people and they are helpful

antoinette b.  |  Expérience générale 
Évaluation :
5

I was with UHaul many years and was treated with professional and friendly staff at all times I would highly recommend U haul to all my friends and family

SHIRLEY B.  |  Expérience générale 
Évaluation :
4

Good deal for what we got

jourdan p.  |  Expérience générale 
Évaluation :
2

This branch of uhaul is by far the worst place in the business. The G.M.(general manager) is incompetent and is very unprofessional I'm his duties. I don't recommend this uhaul to anybody

KEVIN K.  |  Expérience générale 
Évaluation :
3

Have not moved in yet thank you

Shelby S.  |  Réservation 
Évaluation :
5

I am a return customer. I will say this unit is best. It offered what I want and need. Not doubt. I will come back again.

kenchen h.  |  Expérience générale 
Évaluation :
4

Outside of the lock not being in the storage unit; I appreciate the convenient location to CSUF and the 24 hour access.

Sean R.  |  Réservation 
Évaluation :
5

Uhaul has always been my choice for all my moves

Evon S.  |  Expérience générale 
Évaluation :
1

will not be doing business here again.

Arturo V.  |  Expérience générale 
Évaluation :
5

Very clean and the facility looks secure.

Benjamin G.  |  Expérience générale 
Évaluation :
3

The local facility and staff was great but the National corporate was completely wrong on all aspects of all transactions. Would be on hold for extremely long periods of time for wrong info Get it?

eric w.  |  Expérience générale 
Évaluation :
5

Everything was great. No complaints.

Steven S.  |  Expérience générale 
Évaluation :
4

Assistance with actually physically locating your unit/check in (person on premise not present) and a quick run down of the premise would have changed my rating to excellent.

Ravi P.  |  Expérience générale 
Évaluation :
5

Very Professional, will be a repeat customer as needed.

Stephen M.  |  Expérience générale 
Évaluation :
4

Thanks

william w.  |  Expérience générale 
Évaluation :
5

Great staff and easy move in!

Jazmin M.  |  Expérience générale 
Évaluation :
2

I did not like the rental process with out an attendant.

Michael M. 
Évaluation :
5

Wonderful experience. Tara explained everything to me clearly and completely.

JERRY O. 
Évaluation :
5

Excellent quick service by agent. I did not have a reservation.

JUSTIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott F. 
Évaluation :
5

Very Good,our Attendant John was Helpful & Tara was Terrific@U-Haul Storage Place,Fullerton,CA & EDDIE@U-Haul Trk Rentals,Anaheim,CA Treated Like VIP's when Renting a One-Way 20 foot Truck&Car Trlr today! Sincerely, Monfred"Monty"Keifer

MONFRED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR C. 
Évaluation :
5

The people here were great! I came in here crying because the budget rental place down the street overbooked and told me there were no more trucks even though I had a confirmation email. I was so upset, and they were unable to help me get a truck from another location. I was in tears and frustrated because today was my only day to move and I didn't plan on spending more money to go elsewhere. I came to this uhaul location, and the woman was so kind and understanding and did her best to help me find a rental in my budget. When I came back later that day, the check in process was quick and easy and the man who helped me was very friendly and eager to help. Thank you Uhaul for saving the day! Your customer service was better than expected, the trucks were kept nice and well maintained and easy to drive! Awesome stuff.

kya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESENYA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valorie M. 
Évaluation :
5

This was a new van, but the new car fumes from new rubber and plastic were nauseating. Need to air out the van and add a air freshener.

Luis S. 
Évaluation :
3

Threatening a customer that her rental was reported stolen by the computer and she would be pulled out of the vehicle in front of her kids by gun point because an email requesting an extension was not acknowledge?d is not how u treat rental customers. I will not rent from a uhaul again after that experience... And I will advise my friends not to do so either..

Maggie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

your prices are creeping up too high but the place and the customer service is fantastic also you need to put back the lighting inside the storage units. that was one of the selling features for me when I first came there years ago the Storage Bends are too big to not have lighting inside of them.thank you

EDITH G. 
Évaluation :
5

Angela was a great help. I left some items in the back of the van & she was very quick in calling me to let me know I had left them.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN Y. 
Évaluation :
5

The staff at this location are extremely professional and capable! I accidentally locked the keys to my classroom in the truck, and they called me right away to notify me that they had them and that I could pick them up first thing in the morning. I am VERY grateful for their help and will certainly use this location again! Thanks so much!!!

Rob S. 
Évaluation :
4

Fantastic customer service! Very efficient and accommodating to our needs. Best rental place I've ever used.

wendy T. 
Évaluation :
1

Customer experience was horrible on my first time with Uhaul I'm a military Vet I have respect for people but it seemed I wasn't given the same back. I got charged for mileage even though I was going to return it on the the same place. Lady said insurance is mandatory, and just for moving 11 miles total I was charged $77. Money is not an issue it was just the experience was bad. I would not go back to Angela Behrendt. He said no AAA discount or Veterans discount. No unlimited in town miles. Never coming back to this location.

STEVEN R. 
Évaluation :
5

My rental experience was flawless!!

Roel P. 
Évaluation :
4

The employee, wish I would have got her name , was very helpful and courteous,an asset to your company

DANIA C. 
Évaluation :
5

Nothing, great van at a great price. Good mileage too.

Ryan W. 
Évaluation :
4

Friendly, quick and convenient.

Ron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
4

Clyde was super efficient, helpful, and courteous, and made this rental experience a positive one. For such reason, we'd definitely refer a friend! Merci.

susie E. 
Évaluation :
5

I appreciate the great communication from uhaul. I was scheduled to pick up van at Placentia location and called me the day before to pick up at Orangethorpe location instead. Check out was fast and around the block. Van work well, no problems. Clean and not dented up, no window chips or broken cab equipment. Office area was clean and presentable. Staff very friendly and helpful. Will rent from Uhaul again.

Mark B. 
Évaluation :
4

Staff was extreemly friendly and helpful

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA R. 
Évaluation :
5

Tara at this location is awesome.

GILBERTO S. 
Évaluation :
5

pricing is a little high or at least a discount for renting multi units.just a few short years ago you had a few fantastic dollies to use for free you replace them with an average dolly bring back the fantastic dollies for free.I have 3 average dollies I don't need to rent one.the couple who run the storage units are absolutely fantastic people.

EDITH G. 
Évaluation :
5

Second rental this week. This vehicle was clean and new smelling! Excellent service à la clientèle. Merci!

Maryanne M. 
Évaluation :
5

Everything was great, awesome customer service. Only problem is that van smelled like cigarettes and there were cigarette ashes in all of the crevices.

maryanne M. 
Évaluation :
5

Great Customer Service and very friendly!!

LOVEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kareen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
5

This place has limited vehicles available for rent but with surrounding locations nearby that really isn't a huge concern. This place was great and Clyde was an exceptional attendant. He made my experience completely worry free and was a phenomenal help. =)

CHRISTOPHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUFFER ALEXIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON R. 
Évaluation :
3

The inside of the van had food grease all over the floor from a prior customer. Apparently this renter uses it for a catering business. The grease soaked into my new mattress, and now it can't be cleaned off

CHERY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELIPE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david V. 
Évaluation :
5

There was a problem with the contract software transferring preregistration info and the attendant had to reprocess the contract. She handled the reprocessing efficiently and graciously.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Angela was great.

Robert S. 
Évaluation :
5

This crew is awesome, so friendly and helpful. Merci

ANN R. 
Évaluation :
5

Staff was very helpful and polite. Rental truck was clean and in good working condition. No problems.

NICHOLAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cephus W. 
Évaluation :
5

Excellent. Clean truck. Friendly and helpful staff. Definitely would recommend.

JOhN G. 
Évaluation :
5

Your staff here always does an amazing job. They are very knowledgeable, friendly and courteous. Keep up the good work.

Tara M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OSAMA N. 
Évaluation :
5

Give your memprotes praise for doing such a curtious and professional job. Everyone does better when they are acknowledged.

Ann R. 
Évaluation :
5

continue with what is being done now.

Arthur B. 
Évaluation :
1

Uhaul need to review their employees very much.

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

great customer service.

ADANNA A. 
Évaluation :
3

i was charged doulbe the price of rental not cool. william manning

WILLIAM M. 
Évaluation :
3

I called and spoke to Tara and she was great on the phone, gave me accurate directions and took care of me right away! Great job!

BRADLEY S. 
Évaluation :
5

Had a great experience. Girl who helped me at the front desk was AWESOME! The move itself was a bit of a nightmare but that's another story. It's over and done...thank you guys for the great service.

ROBERT S. 
Évaluation :
5

Every thing was great

beatrice F. 
Évaluation :
5

It is such a pleasure to have all of my questions answered about renting out a van. The whole staff is kind, curtious and very helpful. Thank You!!!!

ANN R. 
Évaluation :
4

I had to go to two locations to pick up the van. Staff should be trained to hold the van for a reservation. This Fullerton location was very helpful and came through.

CHERRI C. 
Évaluation :
4

Lower your damn price per mile. 59 cents per mile? Really? That adds up when you're driving hundreds of miles. If you're anywhere that is not a big, populated city, your $5 lunch budget will quickly balloon to a 9-$12 overall cost. That's nuts.

ADAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

in C. 
Évaluation :
3

Fantastic service, location seems small and plain compared to other locations.

SAMIR M. 
Évaluation :
5

Went in Sunday at 11am and was out of these minutes later. Angela was very easy to work with and helped us with any questions we have. Keep providing the great same service!~

HARRISON W. 
Évaluation :
5

We actually rented from Budget one block away and when we showed up they did not have a van. Came to your location and Angela was very helpful and courteous both in check out and checking back in. Thank you

TIMOTHY R. 
Évaluation :
5

can't improve on this experience. We'll be using this location from now on.

JAMIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicandro M. 
Évaluation :
5

Nothing... everyone was friendly and helpful.

ERICA D. 
Évaluation :
4

Dashboard lights don't work! Was driving at night and couldn't see the speedometer!

Mike H. 
Évaluation :
4

Tara in your office was very helpful. We will use this location again because she is knowledgeable and she seems trustworthy.

PETER C. 
Évaluation :
5

Good customer service

Manuel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORBETT G. 
Évaluation :
5

Cargo van clean with air cond and lots of power. Perfect service with moving supplies on hand. Clyde was very curtious and helpful. Will recommend to any friends and family.

THOMAS K. 
Évaluation :
4

Take away that awful 30 dollar refuel fill and just charge for the gas missing.

skyler S. 
Évaluation :
3

As I commented on the phone to the salesperson, the vans air conditioner was very low and because of the bar between the cab and the back very little to no air made it back there. We deliver flowers so I had to have my driver make separate trips because the flowers could not stay in the back for very long. However the scheduling and pick up was very convenient and staff was easy to work with

LINDA W. 
Évaluation :
5

Great Service from Tara!

Donald W. 
Évaluation :
5

everything is perfect !

XINBEI Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT S.