Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly staff who was easy to work with and had plenty of smiles to share.
Joshua B.
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Premières impressions
Évaluation :
5
Super friendly staff. Big smiles and a pleasure to work with.
Joshua B.
Évaluation :
5
Nena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724
Douglas B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beth R.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob R.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory H.
Évaluation :
5
The customer service at this location is 5 star!!!
Wilhelm F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen V.
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Expérience générale
Évaluation :
5
Staff was great!!
Gregory C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Krystal C.
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Expérience générale
Évaluation :
1
This was NOT the location we chose for pickup, and no courtesy call to let us know the location was changed, without our knowledge or consent. This added at least an hour to our pickup. Also, uHaul changed our drop off location as well. So, what good is it to make the arrangements/order online, when they make changes to your order without your knowledge. Print your initial order as soon as you have made your arrangements, because it's very possible uHaul will make changes to it.
Edwin R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wilhelm F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RUBEN O.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Feliza h.
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Expérience générale
Évaluation :
5
Nina is great!
Gregory H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip T.
Évaluation :
5
manager was very nice and helpful
JIMMIE R.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kathleen M.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mildred N.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mildred N.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYMLA M.
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Premières impressions
Évaluation :
5
Thank you for being convenient and accessible
Erika W.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalton M.
Évaluation :
5
Rien
Rubio L.
Évaluation :
5
KEEP UP WITH THE GOOD ATTITUDE & RESPECT 😊 WE FEEL COMFORTABLE WITH THE EMPLOYEES THERE👠THIS IS OUR ONLY NUMBER #1 PLACE TO RENT A U-HAUL TRUCK ðŸ‘ðŸ‘ðŸ‘THANK YOU!
Fernando P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blanca R.
Évaluation :
5
Staff Neena was very nice and professional
Jacquelyn (Jackie) P.
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Premières impressions
Évaluation :
5
The staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.
John S.
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Expérience générale
Évaluation :
5
Excellent service à la clientèle. Very efficient. Friendly. ðŸ'ðŸ½
Maria T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen V.
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Premières impressions
Évaluation :
5
The staff was wonderful and took care of all our needs.
Karen V.
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Expérience générale
Évaluation :
5
That staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.
Doreen D.
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Expérience générale
Évaluation :
5
Nena is awesome and always helpful.
Lacandace L.
Évaluation :
5
Very friendly staff, efficient, and very knowledgeable. Merci
Juan B.
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Premières impressions
Évaluation :
5
Didn't have the item I reserved but found a location near by for me to pick up and allowed me to return it to them thank you
RAYSHAWNDRA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoria p.
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Premières impressions
Évaluation :
1
I'll escalate my issue(s) to corporate
Lateisha H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura S.
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Premières impressions
Évaluation :
5
The Rental Truck Ran Beautiful! But The Only Thing Honestly The Inside Cab Needs To Be Wiped Down & And Clean. And The Service MRS. FLORES SHE TOOK OUR ORDER EXCELLENT!!!!!!!!! NO COMPLAINTS😊 I APOLOGIZE FOR LATE RESPONSEðŸ™
Fernando P.
Évaluation :
5
Very professional and Courteous
Damain M.
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Online Move In
Évaluation :
5
Great sociable manager, Nena.
Leo T.
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Premières impressions
Évaluation :
5
Great place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik
Karen R.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carl O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oladayo O.
Évaluation :
5
I have known the Manager "Nena" at this location now for 3 years. I owned a Mortgage company for 25 years. I asked myself why could I not find employees like her when I was in business ? She Is fabulous & should be considered for promotion to upper management within the U haul cooperate organization.
DOUGLAS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
krystal S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa G.
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Premières impressions
Évaluation :
5
All 3 employees that I encountered and helped me were excellent, and made the entire process very easy
jeremiah w.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amber S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry M.
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Premières impressions
Évaluation :
5
Nena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.
theresa m.
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Premières impressions
Évaluation :
5
Staff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.
Robin A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
joan s.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wanda C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
James G.
Évaluation :
5
Check out and in was super fast and convenient. Staff was friendly and my 14 year old truck drove surprisingly well. This location is my go to when ever I need to move large or heavy objects. Pricing is also very fair while staying in town
ADAM H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
august b.
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Premières impressions
Évaluation :
5
The ladies I spoke with we’re very nice and really wanted to help!
Jacob R.
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Premières impressions
Évaluation :
5
Staff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years
Cynthia H.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Allen C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT I.
Évaluation :
5
Jauqise was super friendly and very helpful. I was in and out fast.
Wendy V.
Évaluation :
5
None at this time 😃
joyce P.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nadia V.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trini C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard L.
Évaluation :
5
Your staff was great. Excellent customer service. Thank you! 😊
Ana M.
Évaluation :
5
Awesome customer service
CHENA C.
Évaluation :
5
The ladies at this location were awesome!! I have had to rent many Uhaul's and I must say this experience was one of the top! The location was kept very clean and the truck was cleaned and sanitized before it was rented out to me.
Nicole S.
Évaluation :
5
Nena and Iesa were very helpful, friendly, professional and excellent communication skills.
Leute T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B.
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Premières impressions
Évaluation :
5
Truck was dirty when I picked it up I had to sweep it out.
Luis R.
Évaluation :
5
The manager has always been extremely helpful.
candace l.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jocelyn B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose D.
Évaluation :
5
Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great place that makes you feel at home. I am highly recommending them to everyone.
Ailene P.
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Premières impressions
Évaluation :
5
Everything was great. The movers I hired through u haul was excellent!
Christioun O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
El G.
Évaluation :
5
Renting from this location was a great experience! I will be renting again in the future!
Ariana H.
Évaluation :
3
It started raining on our trip and windshield wipers were rotted.
Victor M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Donald R.
Évaluation :
4
Very friendly and helpful
Mary P.
Évaluation :
5
Rien
JEROME M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mildred N.
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Premières impressions
Évaluation :
4
Nothing at this time, under the circumstances you're working under. 🌹
Verna H.
Évaluation :
5
The service was so great and remarkable.
Hany G.
Évaluation :
5
Nothing was excellent
Aaron L.
Évaluation :
5
Helped set up auto pay
Daralee k.
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Premières impressions
Évaluation :
5
I always have a good experience here. I even have a storage here
Johnny F.
Évaluation :
5
the place was perfect
larry F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELDER H.
Évaluation :
5
Customer service was great
LaSondria W.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carmen W.
Évaluation :
3
This is a U-Haul company location has only 1 truck to rent. So one block away at another storage unit they have 10 U-Haul vehicles for rent and trailers plus another half mile down at a tire store they have three vehicles. The truck was cleanish but the windows were bad and I had to try cleaning them myself to drive at night home when I rented it at 7 PM The Uhaul app sucks. I had originally wanted to pick up the truck from the Lucerne Avenue location in Victorville but it changed somehow and I wanted it more than one day I had to call Lynn at 2:30 in the morning the day after I rented it because I couldn't get through on your phone lines. Too much trouble to rent a truck
Arthur V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael V.
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Premières impressions
Évaluation :
4
As far as I'm concerned your employees in Victorville at the location on Palmdale Rd. are GREAT! Professional, very helpful and pleasant to deal with. I'm not sure if this is helpful with improving the next customers experience but a definite thumbs up to Nena Johnson and Iesha Guyot for making my day a goods one.
Mark W.
Évaluation :
5
They took my dispute about a missing dolly I had originally tried to rent and gave me my refund early the next morning ! Super happy with their service and I recommend this location 100 % !
Ashley A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yovani A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael B.
Évaluation :
5
Irene was wonderful big thumbs up
Candis G.
Évaluation :
5
The manager lady was outstanding and on my check out the guy was as awesome as the lady
david V.
Évaluation :
5
Ms. Nena Johnson is accommodating, friendly and explains in layman's terms about what I rented. Thank you for making everything easy.
elaina k.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BIBIANA C.
Évaluation :
5
I would recommend this location only. You all need to do better with informing your customers when issues arise instead of making them wait for long periods of time.
Jasmine B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renard B.
Évaluation :
5
The service was totally great and remarkable.
Hany G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justine N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angie W.
Évaluation :
1
Parking lot was small
Tamara C.
Évaluation :
5
Was happy with the service
Tina S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yessica A.
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Online Move In
Évaluation :
5
Excellent service à la clientèle
Robert D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luz O.
Évaluation :
5
The staff at the Palmdale location were very friendly and accommodating. We decided to rent a storage unit at this location and Bradley did a great job communicating the process. What was expected of us as renters and what we should expect from them. He was very clear and thorough with instructions on when and where to return the truck and trailer as well. Though I did not get to meet the general manager she left a note in the storage unit thanking us for our business and telling us that we should call her if we ever have any questions or concerns. This small thing was a great touch to make us feel more welcomed and cared about. The people at this location are outliers and setting a great standard not just for U-Haul, but for all companies. If they ever needed their store windows cleaned or their trucks powerwashed, I'd make sure my company "Scrub-a-dub Doug" gave them a great deal!
Douglas M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latoya E.
Évaluation :
5
Excellent service à la clientèle.
Netha A.
Évaluation :
5
Nothing, I thought service was excellent and the people were great. Very pleased about the service.
bernard G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia G.
Évaluation :
1
The online process...everything should be preapproved before picking up not while on site
cynthia F.
Évaluation :
5
Lady at counter was excellent
Daniel C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth O.
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Premières impressions
Évaluation :
5
Out of all the storage facilities that I have rented/seen the unit that was rented to me was very clean, smell nice and convenient. Most of all I had the pleasure of conversing with the onsite manager Nena and she was very nice and pleasant. This is the kind of customer service that I look forward to experiencing when walking into a business. The overall experience was just excellent. Thank you so very much for your time, consideration and pleasantry. You all definitely get five stars!! :)
Joreta A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Razonya C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen M.
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Premières impressions
Évaluation :
5
Everything was excellent and best customer service I would not complain I'll definitely come back again.
Shamika L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn W.
Évaluation :
5
Lena the manager was so polite and courteous to me. My experience was good.
Shaindra S.
Évaluation :
5
Ask for Sean. Sean will improve your experience each time you speak with him. Sean should have a position training staff on customer service experience. Sean is 5 stars. I've rented for the past 14 years with UHaul.
Manuel S.
Évaluation :
5
You folks are doing a terrific job. Please keep doing the same. Thanks Antonio Cabrera
Antonio C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiowa M.
Évaluation :
5
Cordial, attentive, fast. How can you beat that?
Steven S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina K.
Évaluation :
5
I was unable to find the truck I needed in my area so I checked on this place which I had used before and they had the truck I need
Norberto V.
Évaluation :
5
Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Portia A.
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Premières impressions
Évaluation :
5
Excellent service à la clientèle. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
Jeanette K.
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Premières impressions
Évaluation :
5
Great service. Clean facility
Tammy M.
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Premières impressions
Évaluation :
5
customer service represented, gave excellent service, and was very nice, & helpful.
Mary M.
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Premières impressions
Évaluation :
5
Thay really did a great job 😜
Debbie S.
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Réservation
Non les évaluations ont été soumises pour cet établissement.