Jose D.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul Moving & Storage at Palmdale Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Palmdale Rd
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Ailene P.
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Premières impressions
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Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.
Arturo G.
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Premières impressions
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Wonderful staff
Robert K.
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Expérience générale
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nena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!
byron h.
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Expérience générale
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Great friendly service
BRYAN K.
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Expérience générale
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Nena, is a great Manager, always helpful and friendly.
CHRISTOPHER C.
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Expérience générale
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My unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.
DAN S.
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Expérience générale
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The staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.
Jaime D.
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Expérience générale
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Unfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.
Hany G.
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Expérience générale
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The staff performed a remarkable service and provided a great help to me. They are awsome team.
Elvira B.
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Premières impressions
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Every person I've met in the different facilities I went through were great. Thanks
Nicole M.
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Expérience générale
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The staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.
Daralee k.
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Premières impressions
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Helped set up auto pay
LaSondria W.
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Premières impressions
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Customer service was great
Edward D.
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Expérience générale
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Excellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!
PAUL R.
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Expérience générale
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U-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.
Zuriel Q.
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Expérience générale
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Men’s was great!!! Great customer service and very helpful.
Anthony G.
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Premières impressions
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Nena was very friendly and helpful Thank you Nena.
elaina k.
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Premières impressions
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Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.
DARRYL K J.
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Expérience générale
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This was a nice U-Haul.
Debessaye M.
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Expérience générale
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After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.
Douglas M.
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Premières impressions
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Excellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.
Irwin b.
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Expérience générale
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Friendly and professional
Eddie M.
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Expérience générale
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Nina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.
Valerie R.
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Premières impressions
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Nena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.
RONNY H.
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Expérience générale
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Your facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!
esther s.
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Premières impressions
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Many thanks for every detail covered as I am a deaf senior
LUIS P.
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Expérience générale
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I appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.
AUDREY D.
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Expérience générale
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The experience was pleasant would rent a storage space from here again if need.
DURWIN F.
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Expérience générale
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Very good facility
Susan E.
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Expérience générale
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VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.
Andrea P.
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Premières impressions
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The customer service was great and welcoming.
Mark V.
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Expérience générale
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Unit 1003 leaks but still great experience
VICTOR R.
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Premières impressions
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Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.
helen m.
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Premières impressions
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Quick and easy
Michelle a.
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Expérience générale
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I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera
Cabrina W.
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Expérience générale
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I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.
Portia A.
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Premières impressions
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Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Jeanette K.
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Premières impressions
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Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
AUDREY D.
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Premières impressions
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Staff was friendly and helpful
Nsenga H.
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Expérience générale
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The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks
david w.
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Expérience générale
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It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.
EBONY C.
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Expérience générale
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The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.
Tammy M.
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Premières impressions
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Great service. Clean facility
Monica S.
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Premières impressions
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Uhaul helped my emergency move go smoothly.
Rosario C.
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Premières impressions
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THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.
susan V.
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Expérience générale
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Great place I would recommend
Anthony A.
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Expérience générale
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Great service.
eshelle b.
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Expérience générale
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My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.
Linda S.
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Premières impressions
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Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.
BRENDA L.
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Premières impressions
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Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!
WILLIS H.
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Expérience générale
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attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open
Selina V.
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Expérience générale
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Thank U 👍
rodney t.
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Expérience générale
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I was very pleased with the way employees treated us and the way the area was maintained.
Joshua A.
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Premières impressions
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Thank you for helping me out in fixing what i needed
Jim M.
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Expérience générale
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I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.
Samuel E.
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Expérience générale
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Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too
Mary M.
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Premières impressions
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customer service represented, gave excellent service, and was very nice, & helpful.
valerie r.
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Premières impressions
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Very professional
marvin y.
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Expérience générale
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I was and always have been very satisfied with my rental with hual whether it space or mobile equipment
Ramon r.
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Expérience générale
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very good service
SEAN / WENDY S.
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Expérience générale
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Everything is great especially the rates.
Richard H.
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Expérience générale
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Great service. Super staff.
CARRIE MECHELLE C.
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Expérience générale
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The staff was extremely friendly and helpful at every interaction. I will definitely recommend.
David R.
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Expérience générale
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There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.
FELITA G.
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Expérience générale
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Thank you
VALARIE V.
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Expérience générale
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A little pricey that’s all
Willene P.
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Expérience générale
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Very secure place love it
Mike W.
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Réservation
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Everything was great as usual
Sheila S.
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Expérience générale
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Good service
Lorraine A.
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Réservation
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Very happy with customer service
Claudia L.
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Expérience générale
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I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.
Debbie S.
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Réservation
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Thay really did a great job 😜
LORRAINE P.
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Réservation
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I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.
ALI A.
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Expérience générale
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I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!
Thelma C.
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Expérience générale
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The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.
Julie G.
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Expérience générale
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The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.
Kenya G.
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Expérience générale
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The staff is always very nice and helpful. Nina is the best.
JOY E.
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Expérience générale
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It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago
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