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Nena and Iesa were very helpful, friendly, professional and excellent communication skills.
The manager has always been extremely helpful.
Manager was great. Helped any time with my questions and she had every time I had a question. She always was very friendly and always had a smile to Welcome me onto the storage lot. She was very helpful.
I appreciate the professional and courteous staff that assisted my move in as well as my move out. Very smooth and easy. Thank you.
The manager, Nena, and her staff are the most helpful and friendly. She does an excellent job and goes over an above to help. Much appreciated!
Nice spot very clean
Wonderful Stafd
Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.
Wonderful staff
nena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!
Great friendly service
Nena, is a great Manager, always helpful and friendly.
My unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.
The staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.
Unfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.
The staff performed a remarkable service and provided a great help to me. They are awsome team.
Every person I've met in the different facilities I went through were great. Thanks
The staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.
Helped set up auto pay
Customer service was great
Excellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!
U-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.
Men’s was great!!! Great customer service and very helpful.
Nena was very friendly and helpful Thank you Nena.
Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.
This was a nice U-Haul.
After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.
Excellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.
Friendly and professional
Nina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.
Nena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.
Your facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!
Many thanks for every detail covered as I am a deaf senior
I appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.
The experience was pleasant would rent a storage space from here again if need.
Very good facility
VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.
The customer service was great and welcoming.
Unit 1003 leaks but still great experience
Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.
Quick and easy
I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera
I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.
Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.
Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.
Staff was friendly and helpful
The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks
It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.
The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.
Great service. Clean facility
Uhaul helped my emergency move go smoothly.
THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.
Great place I would recommend
Great service.
My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.
Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.
Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!
attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open
Thank U 👍
I was very pleased with the way employees treated us and the way the area was maintained.
Thank you for helping me out in fixing what i needed
I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.
Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too
customer service represented, gave excellent service, and was very nice, & helpful.
Very professional
I was and always have been very satisfied with my rental with hual whether it space or mobile equipment
very good service
Everything is great especially the rates.
Great service. Super staff.
The staff was extremely friendly and helpful at every interaction. I will definitely recommend.
There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.
Thank you
A little pricey that’s all
Very secure place love it
Everything was great as usual
Good service
Very happy with customer service
I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.
Thay really did a great job 😜
I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.
I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!
The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.
The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.
The staff is always very nice and helpful. Nina is the best.
It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago
