Thank you Joe & Peggy for all your help and excellent customer support. You really saved the day for me :)ROBIN P. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Park St
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U-Haul Truck Share 24/7© Location
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Saint Petersburg, FL 33709
(S Of 54th Av)
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The move out was not by my doing - the agent named Josh at the 66th St store took it upon himself to cancel my contract. Not sure why he had the authority to do this but my reservation was paid, confirmed & move in was completed. When I called for the access & lock codes he went off on me sharing his extreme frustration & aggravation, said "ya know I can just cancel your reservation!" then hung op on me. When I called back he continued to forward my calls to the Corp call center until the store closed for the day. He has cost me a day of moving so far & a fine for being late moving out of my current unit. The next step is going to be an eviction - a permanent violation on my public record which would have a continuing negative impact on my ability to rent for the next 7 years. This employee has decided to take it upon himself to cancel a contract I have with Uhaul. I've done nothing wrong here & am being treated as though I skipped ahead of the line and took something not belonging to me. It's an empty unit - it's showing available in your system & 3 of your call center agents confirmed this. If a customer went against any of the policies of your contract there would be a penalty of some nature yet an employee chooses to not allow a paying customer the authority to move into a unit causing a trickle down effect of negative impacts and that seems to be ok. All I'm asking is to please be granted access to my unit so that I may move in today and not continue to incur fines for not moving out of my other facility. MerciROBIN P. | Expérience générale
Peggy Sue was very friendly and helpful, great customer service!jonnie h. | Expérience générale
Le client n'a pas laissé de commentaire.cynthia p. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome B. | Premières impressions
Such a great facility! Peggy made a stressful time feel a little easier for us!Kortney C. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce W. | Premières impressions
Clean and well maintained facility. Especially Thomas was very helpful, kind and pleasant. Pleasure doing business with you. Merci.jacek w. | Expérience générale
Was given wrong sizeelena p. | Expérience générale
Wrong size storage unitelena p. | Premières impressions
Le client n'a pas laissé de commentaire.LATONYA B. | Premières impressions
Service was great and the staff was very friendly and professional. Excellent!Debbie m. | Expérience générale
Well donepatrick t. | Premières impressions
Le client n'a pas laissé de commentaire.ANGEL D. | Expérience générale
Our interaction with all of the personnel and staff was excellent I like the climate control and the facility was convenient to our home. We however experienced damage two valuable personal items from water that leaked in from the roof. The matter is unresolved as of this writing. I sent an email with pictures to U-Haul and I have not been contacted though it has been more than 10 days.Thomas K. | Expérience générale
Le client n'a pas laissé de commentaire.JILL W. | Expérience générale
Facility as well as manager was very professional respectful and helped my family and my business having 24-hour access and feeling safe and secure was very important and they definitely exceeded those needs and my expectationBrandon S. | Expérience générale
The problem we encountered has nothing to do with the facility. The problem is with uhauls corporate process of overbooking storage units and allowing others to snipe the unit I reserved 3,5 weeks prior to check in. It's disgusting corporate greed and unethical and corporate has been made aware of this awful practice by the managers but you still do it. And the unit level people have to apologize and fix your mess.Juanita B. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGIA W. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony R. | Expérience générale
Le client n'a pas laissé de commentaire.alec m. | Premières impressions
its very good place to store your stuff i never had any problemscharles b. | Premières impressions
Peggy was very friendly and nice.Sandra M. | Premières impressions
Le client n'a pas laissé de commentaire.michael k. | Premières impressions
I had to waste hours because there was no lock in the unit and no staff on site a 3pm.Grace H. | Premières impressions
Le client n'a pas laissé de commentaire.Dee B. | Premières impressions
Le client n'a pas laissé de commentaire.Donna B. | Premières impressions
Le client n'a pas laissé de commentaire.Karen M. | Premières impressions
Le client n'a pas laissé de commentaire.nathanael t. | Premières impressions
no complaints grat service great staff carts to help load and unload excellent.MICHAEL T. | Premières impressions
Great follow-up!Martha B. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel W. | Online Move In
Le client n'a pas laissé de commentaire.Brian G. | Premières impressions
Our unit had a leak in it. If we didn't need to get an item out of the unit we would not have known about the leak. 8 of our boxes were wet, all items were taken away and dried and reboxed. We were given replacement boxes and our unit was moved to 2 smaller units (10X10 to 2- 8X5)dennis m. | Premières impressions
I called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!macheal c. | Premières impressions
Good to go.John S. | Premières impressions
Le client n'a pas laissé de commentaire.LOIS C. | Premières impressions
Le client n'a pas laissé de commentaire.jan t. | Premières impressions
the lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.NATHAN B. | Premières impressions
Accommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn't assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcomedonna w. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER K. | Premières impressions
The site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.Tasha A.
Le client n'a pas laissé de commentaire.Mary L. | Premières impressions
Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. MerciTeresa H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL C.
Clean facility. Nice clerk.abott edm s. | Premières impressions
I was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.gail l. | Premières impressions
Park Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.john L. | Premières impressions
The back of the van just needed a vacuum so I think being charged 25 for cleaning is a bit much. Other that good experience.Allen C.
None noted.RONALD Y.
Le client n'a pas laissé de commentaire.kate S.
you are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never againKIMBERLEY B.
No improvement neededRICHARD W.
Le client n'a pas laissé de commentaire.william J.
The interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.Anthony C.
Le client n'a pas laissé de commentaire.barry R.
Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.john D.
Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! Merci.Paul J.
Le client n'a pas laissé de commentaire.Patricia G.
Le client n'a pas laissé de commentaire.Byron J.
Le client n'a pas laissé de commentaire.KIRIT S.
Le client n'a pas laissé de commentaire.andrea B.
Only issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!Randy H.
Le client n'a pas laissé de commentaire.Victor S.
Every staff was just fine and very coutiousrichard C.
Le client n'a pas laissé de commentaire.Julie F.
I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.Stephen C.
Le client n'a pas laissé de commentaire.Sandra A.
Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??carolyn H.
excellent counter service.don C.
CUSTOMER SERVICE WAS GREATJOHN P.
Very friendly excellent service!VENSETA A.
Le client n'a pas laissé de commentaire.James F.
Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!Laurie J.
Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.SANDY B.
Our check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Merci.Bobbi C.
I rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.steve C.
Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !Joanne H.
Great customer service! Will definitely return in the future and recommend this location to friends and family!Nichole A.
Superb assistance and serviceROBERT R.
We ended up renting a storage unit there as well. Sry friendly and helpful staff.Tia J.
Le client n'a pas laissé de commentaire.STANLEY K.
Le client n'a pas laissé de commentaire.susan A.
Very friendly staffTodd M.
The customer service for equipment return and storage at this location is fantastic. Everyone is quite helpful and there with a cold water so you can cool off and hydrate after some labor.Alex F.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.navin H.
The gentleman who was working on the day I was there at the Park St location is the kind of person I'd want to have as a man representing my company and dealing with my customers, U-Haul should be made aware of his professional service and being on point when it comes to his courtesy and knowledge of his job in general, well done Park St. employee, My name is Kenneth Thomas and I'm a happy customerkenneth T.
Management has been helpful and easy to work with. I have used them several times and Dave & his crew are excellent.james P.
Dennis is always so helpful, and has excellent job knowledge. I never have any issues or problems.Kandy B.
Le client n'a pas laissé de commentaire.phil C.
The truck I was given had mechanical issues. Many service lights were on. The power steering was grinding and squeezing like crazy. The suspension was shot (I've rented many u-hauls before but never with such a harsh, rough ride. Every little bump would shake the truck and cargo like crazy) and I was constantly getting loud dinging warnings about radiator and engine. I was worried at any moment I would break down but luckily I wasn't going far. Still this wasn't my biggest issue. When I returned the truck I encountered the nastiest employee I've ever encountered at a place of business. When the truck was picked up I was told to return it by 7pm as we scheduled a 10 hour rental. I rushed so I could get back and time and ended up pulling in at 6:50. I got out and started heading to the office and when I got to the gate it started closing right as I was next to it and almost slammed into be. I figured maybe the guy just didn't see me but when I entered the office I was immediately greeted with hostility. I smiled and asked if there was anywhere in particular I should park the truck and he snapped â€œyeah your not supposed to be here, your supposed to bring it back at 8:30 tomorrow.â€ Shocked by his tone I stepped back and simply said ok. He ignored be for a few minutes then snapped again â€œI'll be out in a minute, I'm closed.â€ Not sure why he was so angry I debated just leaving but I was concerned he would add unwarranted charges out of spite. After several minutes he walked outside then right past me without saying a word. I started following him but when we got to the gate he went through and slammed it behind him practically in my face. And this point I just stood there as I figured that meant he didn't wasn't me to follow him. A few minutes latter he snapped again something about keys. His tone was so insulting that at this point I had it. I snapped back that he had just slammed the gate in my face and that I was sorry for causing him to do his job. I then asked if he could just charge my credit card so I could just leave and not continue to be insulted. He said he needed to check it in first. The rude behavior continued until he finally handed me a receipt. I understand he wanted to close up but if a business is open until 7 it's open until 7 and if you don't want trucks returned this late don't tell people to be back by 7. Still none of this warranted his nasty tone and aggressive behavior. I would never rent from this location again and probably would avoid U-Haul all together in the future. I have never been treated so badly at a place of business.richard L.
This facility is very nice and I've always had good customer service, but smoking is allowed inside the office, and I find it difficult to breathe, particularly when the smoke is heavy. I don't know if they are smoking "at" the exit door, which does nothing to keep the smoke outside, but I can tell you, it is not restricted to the outdoors. It was so bad on a previous visit that I vowed not to go back, but they are so close to my house.Kandy B.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Michael J.
Continue to be nice to your customers! Thank you for being there when I needed you!VENSETA A.
Le client n'a pas laissé de commentaire.Barbara P.
Customer service was very goodlinda J.
Le client n'a pas laissé de commentaire.Megan F.
Le client n'a pas laissé de commentaire.Megan F.
Peggy is/will be the reason I continue to do business with U-Haul. Incredibly clean property, informative personnel, very pleasant and helpful person. Made my opinion change after embarrassment at golden ring location. Peggy went beyond call of duty and sincerely enjoyed doing so.richard D.
The lady who handled my paperwork was very friendly and helpful.Peter B.
Le client n'a pas laissé de commentaire.ZACHARY L.
Le client n'a pas laissé de commentaire.LAURENCE B.
Le client n'a pas laissé de commentaire.Leah K.
Because of computer problems my checkout was lengthy. The mgr. Finally came and completed the checkout process.. The van had a tire pressure sensor alert on the whole time. Uhaul said they were aware of the problem but it didn't make me feel any more comfortable while driving.steven M.
Everything went fine.WILL H.
Very nice people very friendly and very helpful!!!jacob M.
Le client n'a pas laissé de commentaire.Beverly T.
Le client n'a pas laissé de commentaire.jessica W.
The management Team sets by example and always displays a positive attitude/ professional mannerism. The staff team is always courtesy, knowledgeable,and helpful. This location is very clean, secure, stocked well, and the storage units are well kept. It is our pleasure to have a storage unit for many years at this location. We really appreciate and are thankful for the excellent service from the manager and staff team. MerciGARY W.
Le client n'a pas laissé de commentaire.Jane V.
Le client n'a pas laissé de commentaire.Alain H.
Le client n'a pas laissé de commentaire.MITCHELL E.
Le client n'a pas laissé de commentaire.Perry C.
Le client n'a pas laissé de commentaire.Michael L.
I went the 3800 block of 66 st location first, the lady told me my reservation was til 3:00 pm, I did not recall that but never the less refused to help me. I called the 1 800 number and the St Petersburg manager help me and sent me to Park st location very satisfied.CARL B.
Great Service, this place has it together :)Hassan S.
very friendly peopleFrederick D.
I can't think of anything to make it any easier. They seem to have it down to a science. They're all very personable as well. It's nice to be able to have some smiles while doing business. I love this location.Judith R.
Le client n'a pas laissé de commentaire.kenneth J.
Le client n'a pas laissé de commentaire.Yvon P.
Le client n'a pas laissé de commentaire.Mike W.
After a disasterous trip to the Tropicana location, Peggy and Donna took amazing care of us!kristan B.
Everything went smoothly and efficiently.BRENDA P.
GREAT Experience and EXTREMELY Helpful. Very clean, and Very professional. The management team is the BEST.KEN B.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.Cathi S.
Excellent all of the way around!!!! I have used their storage facility for over two years and they were excellent. I would highly recommend this location and it's personnel.allen A.
I can only comment on the pick up location & truck as my mover dropped the truck in Brandon last night.judith R.
Le client n'a pas laissé de commentaire.john K.
Customer service was great!MIKE N.
Le client n'a pas laissé de commentaire.PAUL T G.
Everything went very smoothly. Had to delay the move in for our storage unit and van rental due to a hurricane, but Dave and his staff made sure everything was ready when we were. A+Michael L.
After dealing with the Hurricane I needed to move my things back to my home on the beach. I was so physical & mentally tiered at this point. The folks that work at this location were so kind, efficient and welcoming.Concetta R.
Le client n'a pas laissé de commentaire.Susan F.
Le client n'a pas laissé de commentaire.Erin O.
Le client n'a pas laissé de commentaire.BREKYNN R.
Customer service was great, I love this location. Very fast & easy process. However somehow uhaul processing payment is not good. I was "predicted" to be charged 45,68 $ total and dropped it back off same day, they processed it next day and total was 44,87 $ the previous charge for predicted amount was switched to 44,87 $ and switched to completed. I was happy it was done and all of sudden I get second charge for 44,87 $ and it's pending. So now I've been charged twice and have wait until it completes or have to go in store and ask for refund for the mistake. Kinda frustrating, espically when you don't have much money and use uhaul a lot, I rent a truck 1-2 every couple months and have 2 storage units.Alexis S.
I don't think you can improve on something done so nicely! Awesome people! Great service! The place,trucks and everything was great! Merci.MICHAEL B.
Very friendly and helpful people!!!!David F.
Le client n'a pas laissé de commentaire.PATRICIA S.
Le client n'a pas laissé de commentaire.robert A.
Le client n'a pas laissé de commentaire.louis T.
Dave and his crew are the best! they are very professional and very helpful. i would highly recommend this u-haul location as the place to store and rent equipment.. thanks to Dave and his staff.DARREL P.
Le client n'a pas laissé de commentaire.Bryon E.