Évaluations des clients U-Haul Moving & Storage at Pelham

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Pelham

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monty n. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LEWIS H.
Évaluation :

Joy Plumb is an excellent manager! Very courteous in helping me get the truck that I needed! I will definitely be recommending her to my friends and family whenever they need to move!

Naveen Kumar R.
Évaluation :

Customer service awful, see my logs- how many times I called you guys- spent more than-10 hours to get one receipt- Awful customer service. Initiated another contract without my knowledge- spent 4 hours to cancel that order-Very unhappy about that. Damages goods- don't know where to claim- my god- I never opt for UHAUL again.

Paige P. | Expérience générale |
Évaluation :

The front office was pleasant when we left. All other times they were not helpful.

Cesar C.
Évaluation :

I really appreciate everything that you guys did. I don't remember the employee's name from Pelham. I admired her generosity, kindness, dedication, and how she was amazing. Even though there was no truck at the moment, she called many stores trying to find one, and then she got my phone and called me back couple hours later when she found one. In other words the customer wasn't there but she still cared about the customer. The world would be a better place if more people were like her. Thanks a million.

fred A.
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Le client n'a pas laissé de commentaire.

FELICIA W.
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Le client n'a pas laissé de commentaire.

Richard I.
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Le client n'a pas laissé de commentaire.

WYATT W.
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Excellent customer service! Employees are very knowledgeable and friendly!

Carol B.
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The equipment (trailer) was not checked out properly causing me to have to make a second 60 mile round trip to this store in order to have the problem corrected. Need more details call me.

CHERIE H.
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Le client n'a pas laissé de commentaire.

Stanley C.
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Le client n'a pas laissé de commentaire.

Gerald S.
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Joy was great. Great customer service.

BENJAMIN S.
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Le client n'a pas laissé de commentaire.

Parastoo F.
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Le client n'a pas laissé de commentaire.

SHANE K.
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Le client n'a pas laissé de commentaire.

Michael H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Le client n'a pas laissé de commentaire.

JEFF N.
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Le client n'a pas laissé de commentaire.

STEPHEN G.
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Le client n'a pas laissé de commentaire.

James B.
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easy, fast and courteous staff.

Roger T.
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Le client n'a pas laissé de commentaire.

Robert D.
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Despite some internet issues, the employees on site were kind and as helpful as possible. They made a frustrating situation very pleasant. Fantastic customer service!

VICTORIA P.
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Le client n'a pas laissé de commentaire.

Rosie W.
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I only have good things to say about this location: professional, prompt and clean environment. Wonderful!

KAYLA H.
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Nothing to improve! The day crew was so helpful and attentive!! We have been recommending this location to all of our friends! Top notch customer service!

Kyle C.
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Le client n'a pas laissé de commentaire.

Randall A.
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Le client n'a pas laissé de commentaire.

Trailon J.
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None of the employees were wearing masks, this is the second time I've come here and I had to ask the employee if they would put on a mask.

Jonathan B.
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Le client n'a pas laissé de commentaire.

Larry C.
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Very friendly service!

PAUL A.
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The overall experience at Uhaul was great, I rented a motorcycle trailer and I know it's rated for 55 mph but when I got over 55 it would constantly shake which was aggravating on a 250 miles trip and back. You need to offer higher speed rated trailers cause you cannot drive 55 on the hwy or you will get ran over. Maybe the tires needed balancing, I don't know but that wasn't pleasant. Other than that the staff was great, facility was clean.

Bruce T. | Premières impressions |
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Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.

Spencer H.
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Le client n'a pas laissé de commentaire.

mark Q.
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Best uhaul location I have ever been to.

Alex J.
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Loved the 24 hr. drop off. Lot was left uncluttered and it took less than 5 minutes to get in and out.

Parker H.
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Le client n'a pas laissé de commentaire.

Evelyn H.
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I returned the truck with MORE gas than when I started. After I returned home, I had a $6.17 charge on my credit card for gas. Shady dealings!!!

Thomas H.
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Le client n'a pas laissé de commentaire.

Mary M.
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Le client n'a pas laissé de commentaire.

William B.
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Fast check in

Richard R.
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Le client n'a pas laissé de commentaire.

Scott Z.
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Le client n'a pas laissé de commentaire.

MARK U.
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Le client n'a pas laissé de commentaire.

Eric M.
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professional, efficient, friendly

MAtthew B.
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Everything was great - staff was knowledgeable and eager to help!

Evan F.
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Le client n'a pas laissé de commentaire.

Garry D.
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Great service and polite

Carl J.
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Le client n'a pas laissé de commentaire.

Thomas B.
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I have rented a lot from UHaul stores over the years. NEVER have I had such a smooth experience. Prepped order online, went to the store and signed, and returning took a couple minutes. It has always been a nightmare before, but the Pelham location sets a new standard. Wish they were all that easy. PS: I do NOT write reviews, so this is a rarity for me. I reward excellence when I see it, and this one deserved it.

Bob F.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Mike M.
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Doing a great job

Jerry S.
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That truck needed serious alignment or wheel work. Drove terribly. Also, you placed a hold on the estimated amount, based on the mileage I gave you, which is fine. But once I checked out, another completely odd amount has now been deducted??? You held $90+, final bill was $81.11, but then you took out of my account another $58? What the heck is the logic behind that???

LAMAR M.
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Le client n'a pas laissé de commentaire.

KENNETH H.
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Le client n'a pas laissé de commentaire.

DEREK K.
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The young lady helped me quickly to get the truck and dolly I needed and on my way. She was very helpful!!!

WILLIAM P.
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Trailer wasn't swept out but that was not a big deal.

George or Nekita O.
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Le client n'a pas laissé de commentaire.

Lowell F.
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Le client n'a pas laissé de commentaire.

richard T.
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Great teamwork One cleaned while one checked me out

Michael D.
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Le client n'a pas laissé de commentaire.

James S.
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Despite a state mandate by the governor of Alabama, neither of the two employees I saw were wearing masks.

Alton M.
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Nothing

James T.
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We have u-Haul used many times and will continue to do so!

Tammie P.
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Le client n'a pas laissé de commentaire.

Leilani B.
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The Pelham, AL U-Haul location is a well-oiled machine. It's the only location I ever use and I have used them often! You can also tell there are no slackers. I saw 5 workers there yesterday and each one showed a “Johnny-on-the-spot” work ethic.

Bob F.
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Le client n'a pas laissé de commentaire.

mark W.
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Had to wait about 8-10 minutes for service person to come out to check the truck back in... otherwise everything else was great!

Joel H.
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Le client n'a pas laissé de commentaire.

Michelle H.
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Uploaded my ID and credit card beforehand but apparently it didn't save so it's a big waste of time to do that. Girl at the counter just laughed about it saying “our system is just bipolar hahah”. Self check in not available even though I received multiple emails encouraging me to do so. Signs posted that you need to wear masks in the store but employees don't so why should I? No drop box for the key when I dropped off the truck after hours. Had to go back and return the key the next day which was super inconvenient. Received a call at 7am asking to bring the key back ASAP, I had the truck reserved until noon so I did not appreciate the very early call trying to rush me. Maybe have a drop box available and that could have been avoided.

roy C.
Évaluation :

Joy was very helpful ,nice,made things easy

Richard C.
Évaluation :

The Pelham pick up location was great. The MAIN ISSUE was that uhaul sent me a text to go to a different location in Hoover AL. This location had no idea about my order because the manager was not going to come in because it was Sunday and refused to speak with me on the phone. After waiting on hold for over 30 minutes with 800 go uhaul the Pelham location called me. They stated that they had my rental. If they didn't call me I would have never known to go there. I flew into Birmingham to complete this move and had hired helpers to help me unload and this would have been a total loss for me due to uhaul horrible phone system and incorrect location given! VERY POOR experience!!!!!!

Jere O.
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Le client n'a pas laissé de commentaire.

david W.
Évaluation :

Joy provided what I needed, when I needed it, quickly and professionally. Beyond that, she made me feel I was dealing with a neighborhood friend, not just "another customer" to be handled. Her attitude and approach actually cheered up my day...otherwise not a happy one because of moving between two houses.

MICHAEL C. | Expérience générale |
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The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

john R.
Évaluation :

Made reservation 2-1/2 weeks in advance so all equipment could be picked up in 1 place. When I went to pick up I was told I would have to go to a different location to pick up the trailer and then we had to leave with a trailer that had the left turn light burnt out.

DEBBIE K.
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Le client n'a pas laissé de commentaire.

PATTY D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

aaron R.
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Le client n'a pas laissé de commentaire.

Earnest K.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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Le client n'a pas laissé de commentaire.

William M.
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It was a very good experience

lloyd S.
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Le client n'a pas laissé de commentaire.

Jonathan M.
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Le client n'a pas laissé de commentaire.

sydnee S.
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Le client n'a pas laissé de commentaire.

LARRY S.
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Great service

GARY P.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

james T.
Évaluation :

I have handled both business and personal with this location several times and have often recommended UHAUL!

KEITH R.
Évaluation :

The person that was supposed to be there at 7 never showed. The Vestavia branch found the manager and he came promptly. Loading, driving, returning the truck was effortless and that part of the experience was excellent.

ameer h. | Expérience générale |
Évaluation :

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

OTIS R.
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Le client n'a pas laissé de commentaire.

SCOTT T.
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Le client n'a pas laissé de commentaire.

Christy D.
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Le client n'a pas laissé de commentaire.

Michael D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Derrick M.
Évaluation :

All good

RONNIE R.
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Reserved a truck for one way to Madison AL. When I arrived they didn't have the truck and tried to send me across town to another location. I had to take a truck that had to be returned the same or next day back at Pelham. Not only did I have to drive it back the same day, but drive back to Madison the following morning. It also cost me about $100 more in fuel. Changed / ruined all our moving plans. I won't reserve with U-Haul again!

William P.
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Le client n'a pas laissé de commentaire.

Brad H.
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Le client n'a pas laissé de commentaire.

john M.
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Great Service.

Andrew S.
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The on line check in/ set up seem to not relay the options I selected (insurance...) to the stores system. The associate quickly identified and corrected it with no delay. Just seem to double work the employee when not needed.

Dalisa J.
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Great Service I appreciate it!!!! Nice and Friendly!!! Thanks Bella and Joy (Bella Mom not sure if I said the right name) but mom and daughter!!!👏❤

James G Z. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew S.
Évaluation :

very helpful and professional.

erika M.
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I would suggest manager get more training in customer service .

john F.
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Le client n'a pas laissé de commentaire.

robert S.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

William B. | Premières impressions |
Évaluation :

Joy was great. She just needed help with the volume volume of clients.

JACKIE M. | Expérience générale |
Évaluation :

I think the late fee should not be charged if you pay within 5 days of being due.

Sybil M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pete d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

AARON S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Roger B. | Premières impressions |
Évaluation :

We had a good experience. The staff was very helpful.

KIRK S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Justin W. | Expérience générale |
Évaluation :

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

James H. | Expérience générale |
Évaluation :

It was wonderful.

DON C. | Expérience générale |
Évaluation :

While cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

deborah s. | Expérience générale |
Évaluation :

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!

Lillian S. | Expérience générale |
Évaluation :

This is the best location ever. Staff is friendly and helpful plus plus plus.

star p. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAMES P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bonnie R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

christopher m. | Expérience générale |
Évaluation :

Great people and clean facility

victer m. | Expérience générale |
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No comment

peter k. | Expérience générale |
Évaluation :

Well kept facilities, friendly service, and convenient hours.

JOHN B. | Expérience générale |
Évaluation :

Very pleased!

Steven c. | Premières impressions |
Évaluation :

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

William G. | Expérience générale |
Évaluation :

Great location. Convenient access. Staff addresses questions & concerns.

earnest r. | Premières impressions |
Évaluation :

Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

Cheryl L. | Expérience générale |
Évaluation :

Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.

SURELLA H. | Expérience générale |
Évaluation :

Great!!!!

Gina H. | Premières impressions |
Évaluation :

Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.

Richard B. | Expérience générale |
Évaluation :

Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.

Tanisha K. | Expérience générale |
Évaluation :

I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.

Lee A. | Expérience générale |
Évaluation :

The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works

LAURA O. | Expérience générale |
Évaluation :

$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated

Kelly M. | Expérience générale |
Évaluation :

Excellent Overall

steve c. | Premières impressions |
Évaluation :

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

SUSAN G. | Expérience générale |
Évaluation :

I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.

sherry a. | Expérience générale |
Évaluation :

Paul we extremely helpful and cooperative. Thanks

russel p. | Expérience générale |
Évaluation :

I had no issues while keep my personal items in U-Haul’s care!

Cecelia B. | Expérience générale |
Évaluation :

Thank you

claire f. | Expérience générale |
Évaluation :

the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up

Brian C. | Expérience générale |
Évaluation :

Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.

ASHLEA H. | Premières impressions |
Évaluation :

Great service, friendly and helpful employees. Very impressed!

daryl w. | Expérience générale |
Évaluation :

Thanks for everything

JOEL R. | Expérience générale |
Évaluation :

Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.

Shirley G. | Expérience générale |
Évaluation :

I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.

Lan D. | Expérience générale |
Évaluation :

Professional Staff. Clean Facilities. Secure Storage. A++

Christopher G. | Expérience générale |
Évaluation :

Paul and his staff went above and beyond to make my move go smoothly, they are the best!

steve s. | Premières impressions |
Évaluation :

From the beginning to end the customer service was excellent and above all else. Manager was especially helpful

STEPHANIE P. | Expérience générale |
Évaluation :

The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.

CHALINDA D. | Expérience générale |
Évaluation :

Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.

Frances F. | Expérience générale |
Évaluation :

Nice experience, easy access to unit

TIMOTHY M. | Expérience générale |
Évaluation :

Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything

Michelle G. | Expérience générale |
Évaluation :

Too many billing issues. Poor communication between store and folks at toll free number

Nancy S. | Expérience générale |
Évaluation :

The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!

KALAH R. | Expérience générale |
Évaluation :

There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.

patricia m. | Expérience générale |
Évaluation :

Very clean and secure!

DANNY G. | Expérience générale |
Évaluation :

The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.

billy c. | Expérience générale |
Évaluation :

The gate at the rv storage area was very hard to close and no one offered any help with it.

Karin M. | Expérience générale |
Évaluation :

Generally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.

rebecea f. | Expérience générale |
Évaluation :

Very helpful and made moving easier in a stressful time!

Allison B. | Expérience générale |
Évaluation :

It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.

debra p. | Expérience générale |
Évaluation :

From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.

john m. | Expérience générale |
Évaluation :

very happy with the facility and staff

Janice B. | Expérience générale |
Évaluation :

I was very satisfied as a customer and would definitely use your service again. Thanks.

Susan W. | Réservation |
Évaluation :

Very professional and courteous. I would definitely use them again.

Larry M. | Réservation |
Évaluation :

The customer service men are very professional and unwavering patience with other customers waiting.

mark w. | Expérience générale |
Évaluation :

Excellent location and helpful staff

SEAN T. | Expérience générale |
Évaluation :

Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.

TOM M. | Expérience générale |
Évaluation :

The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.

melanie h. | Expérience générale |
Évaluation :

Temp in temp co trolled units is too high. Some of my items melted

Kay G. | Expérience générale |
Évaluation :

Paul was very polite and always helpful. We would always go back to him and his staff!

Micheal R. | Expérience générale |
Évaluation :

The service staff was excellent and very friendly. I certainly will use your company again.

Jorge D. | Expérience générale |
Évaluation :

Good service

Denice J. | Expérience générale |
Évaluation :

I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!

MELODY B. | Expérience générale |
Évaluation :

I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.

Non reviews have been submitted for this location.

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