Customer Reviews for U-Haul Moving & Storage at Pelham

5 157 évaluations

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Young lady was nice.

Jennifer B. 
Évaluation :
5

I'm rating this location 5 stars based on the customer service I received from Joy (I'm assuming this was her name because it's on the receipt, but she was the manager of the location and the only person I dealt with so if this isn't her name it should be fairly easy to identify who helped me on the morning of the 3rd and 4th as they were the only employee there at the time). I had an issue with my rental where it wasn't ready for me before opening hours and I had to wait 2 hrs until the store opened. Joy took time to apologize and work with me to resolve the issue in an understanding and professional manner. While I was extremely upset with my initial experience by being delayed 2 hours, I was more than satisfied with the overall experience based on Joy's exceptional service. I would absolutely recommend the location to a friend, I would simply tell them to “Ask for Joy”!

STEFAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barto W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Not utilized the location at 4607 AL-25, Montevallo, AL 35115. I was lied to about a truck availability that was never going to show. An hour and thirty minutes of mine/ours time lost. No apologies or concern for my inconvenience. I would give that location no stars and I would give Pelham location 5 stars. Night and day service.

AMAL G. 
Évaluation :
5

Recommended to a friend of my son the very same day after my experience.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jo S. 
Évaluation :
5

Thank you for a great experience with reasonable prices.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin V. 
Évaluation :
3

The young man that checked me out was not very customer service oriented. His demeanor was that of a passive smart ass.

ASHLEY L. 
Évaluation :
4

Person at counter wasn't friendly and really seemed 'bothered' by us coming inside. His name is Jerimiah Hodge.

MARY S. 
Évaluation :
5

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip G.  |  Expérience générale 
Évaluation :
5

Awesome staff. Very friendly and helpful. Knowledgeable about al aspects of the business and moving. Joy was fantastic.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramsha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO S. 
Évaluation :
5

Joy was a joy to work with! Thank you

clementine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy N. 
Évaluation :
5

The two ladies were fantastic. One was white the other Hispanic. Also the guy went the extra mile,

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya C.  |  Premières impressions 
Évaluation :
1

Store was supposed to close at 8:00 pm and I got there at 7:20pm and no one was there they had already closed and gone home.

JOSHUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
1

After speaking with 2 customer service representative about someone to remove auto transport, I get there and no one to remove. I had to get this done by someone else and when I returned the truck and tow dolly the manager made all kinds of excuses. He stated "the customer service is based in Arizona and they don't know anything about the location". The representative advise because it is a center, everyone should be trained on how to remove equipment. Clearly that is not the case. I will not do business there again.

Areatha S. 
Évaluation :
1

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ S.  |  Expérience générale 
Évaluation :
2

The communication between Ubox and Uhaul seemed to be terrible. We were first tole our boxes would be delivered on Friday. Then Uhaul called and said it would be delivered on Sunday, Spoke to manager locally and she said she did not know why we were told Sunday as there were no deliveries Sunday. I received no notification of this and had to spend a long time on the phone over several call s trying to find out when the U Boxes were delivered, Got a call on Monday saying the 4 Uboxes would be delivered on Monday. I had to ask for a window ans was initially told between midnight and 10 PM. I had to insist on getting that window narrowed down and they did get it narrowed down to 10 AM to 5 PM. The boxes showed up Monday at about 3:300 PM on Monday. There was frustration with the local UHaul people not being communicated with by the national Ubox team. Overall a very frustrating experience. We understand things happen but please communicate to your customers so that they do not waste their time. I had to wait an entire day waiting for boxes that never came even though I was told they would come. I never received a communication until I took the initiative . I never received an apology or any offer of compensation. Uhal was very quick to charge me an additional month on storage of 4 boxes when they they were only held for a couple of day after the 30 days. Yet when they delay me by several days there is apology or compensation from UHaul. Again I understand there can be circumstance that come up but please pick up the phone and communicate.to each other and your customers. Thank You Than

Joel C. 
Évaluation :
5

Everything was awesome!

Corey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

The customer service and quality care the staff provided is priceless. ❤️

ERIKA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
4

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNY H. 
Évaluation :
2

The gentleman wearing the General Manager shirt should not have this title. His customer service/soft skills are way below satisfactory and he should not be at the front counter as the 1st contact with customers coming in to the facility. If possible I would like for the area manager Holly Green to contact so I can better explain my experience and reveal a training opportunity for the person wearing a general manager shirt Jeramiah Hodges.

Chet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Excellent & professional!

James P. 
Évaluation :
5

When you guarantee a hand dolly it needs to be, other than that was good.

Bruce I. 
Évaluation :
5

great, friendly staff

GERALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
3

Get someone at the desk you has more personality.

JANET N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

We went to another location in town first and the employee was so high on drugs he couldnt even complete a sentence. Im so glad we decided just to leave and visit the Pelham location. Super quick and seamless process

BRETT M. 
Évaluation :
4

Personnel was gruff with directions on where to park the trailer And when giving feedback on the trailer.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAYMES C. 
Évaluation :
5

The only problem I had was that online my reserved pickup time was changed without my approval so I was "late"for my pickup time and my truck was taken by someone else. Even though that was annoying, the employees at this location were really helpful and helped me find another available truck.

MARILYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEOLA C. 
Évaluation :
1

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry K. 
Évaluation :
5

Parking is tough when you return at night

Carol E. 
Évaluation :
5

Vehicle was not clean when I got it but I cleaned it myself before I returned it for I couldn't give it back dirty

RONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLAN G. 
Évaluation :
5

Good People and Good Service !!!

MANUEL Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE B. 
Évaluation :
5

Wonderful experience. Picking up the truck and dropping off was very easy. Will use this location again. Thanks for a wonderful experience!!!

MICHAEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HUAQIANG P. 
Évaluation :
1

Was completely screwed over by the mobile pickup. My pickup location was changed day of by the employee at the original store and he never labeled it as a mobile pickup, even though we discussed it on the phone. When I arrived after hours (but the correct time of my pickup) the app would not let me get the truck. Customer service line took 45 min to get ahold of and we ended up having to drive to another location in the complete opposite direction of where we were going. By the time we had finally gotten it and packed up, it was midnight and we hit a huge storm and didn't get to our final destination until 3:30am…. I will never be using U-Haul again.

Eleanor H. 
Évaluation :
1

No one greeted me when I walked in, the owner finally did and wasn't polite. The girl beside him was complaining about the customer she had on the phone. Then they talked negatively about another group coming in. Finally when I dropped off later, there was another employee who was rude and ready to get me out the door. Terrible customer service and the truck needs front end maintenance or the tires balanced.

ALAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

The staff at this location were friendly, courteous and professional. The only problem we encountered was that we did not receive a code for the drop box so we could leave the key after hours which meant my husband had to drive back to the store the next morning to give them the key. Otherwise, great!

Lorraine T. 
Évaluation :
3

The vehicle was good. The steering pulling to the right a bit, but not horrible, just the steering wheel was not straight. The wiper blades were in bad shape and the inside of the windshield was hazy and made it difficult to see at night with on coming traffic.

MICHAEL B. 
Évaluation :
5

Awesome experience. Super nice staff who were a ton of help during a stressful move

NICHOLAS B. 
Évaluation :
3

rented 10ft truck one way online truck was not available at 1st location and was told to pick up at another location went to 2nd location..contract was changed somehow to in city only in transition from one store to another ,why would i do that having paid for 600 miles for 2 days one way...very frustrating since there were no other options uhaul or rental cars in whole city and beyond. Attention to this matter was nil

shan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason M. 
Évaluation :
5

the desk clerk was not very knowledge and was not able to answer my questions

Carreen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB F. 
Évaluation :
3

I rented two trucks. The first had no issues. The second the zip ties for the hand truck and furniture pads were cut and the pads were out throughout the truck. When calling to report this I couldn't not reach the location directly and spoke to a very rude reservation specialist who informed me he did not know what I was talking about. When I tried to explain he got an attitude and wouldn't listen or try to understand

Alicia J. 
Évaluation :
5

Had an issue, they solved it quickly.

tonja p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Good service.

Rene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara P. 
Évaluation :
5

Very good customer service. Thank you.

John G. 
Évaluation :
5

Joy was very professional, made everything about this last minute rental smooth and easy!!

JOSEPH M. 
Évaluation :
5

Make sure cashier Joy is there to assist . She was the best . She had a great attitude and knew her job well.

CYNTHIA C. 
Évaluation :
5

The staff was the best. Very

kurt Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joohnny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
2

My hitch wiring was installed in my rear spare tire storage compartment of my SUV. I was not told upfront that it would not be installed under the vehicle by the hitch itself. I would of had it installed at the dealership had I known. I am really ticked off that I was not told of the installer's intentions. I needed the plug by the hitch. I did not want it inside my car. He had no idea of my intentions for use. When I questioned his installation, replied “that's how we do it here.”

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Houston L. 
Évaluation :
4

Front of trailer was covered in bugs

Noah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim V. 
Évaluation :
1

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ijaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIBSON JOHN M.  |  Expérience générale 
Évaluation :
1

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be 90 $for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafacial C.  |  Premières impressions 
Évaluation :
5

Great customer service and spot on advice.

Mike P.  |  Premières impressions 
Évaluation :
3

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  Premières impressions 
Évaluation :
5

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J.  |  Premières impressions 
Évaluation :
5

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward B.  |  Premières impressions 
Évaluation :
4

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles E.  |  Premières impressions 
Évaluation :
5

My door code hasn’t worked but I understood it was a problem on your end

Pamela M.  |  Premières impressions 
Évaluation :
5

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.

Bruce T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sybil M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie R.  |  Premières impressions 
Évaluation :
1

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c.  |  Premières impressions 
Évaluation :
5

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

steve c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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