Le client n'a pas laissé de commentaire.JEFFREY G.
Customer Reviews for U-Haul Moving & Storage at Pelham
Pour nous contacter
Pelham, AL 35124
(Us Hwy 31)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Get someone at the desk you has more personality.JANET N.
Le client n'a pas laissé de commentaire.Robert P.
We went to another location in town first and the employee was so high on drugs he couldnt even complete a sentence. Im so glad we decided just to leave and visit the Pelham location. Super quick and seamless processBRETT M.
Personnel was gruff with directions on where to park the trailer And when giving feedback on the trailer.Robert W.
Le client n'a pas laissé de commentaire.JAYMES C.
The only problem I had was that online my reserved pickup time was changed without my approval so I was "late"for my pickup time and my truck was taken by someone else. Even though that was annoying, the employees at this location were really helpful and helped me find another available truck.MARILYN T.
Le client n'a pas laissé de commentaire.CLEOLA C.
I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangementsRoderick M. | Expérience générale
Le client n'a pas laissé de commentaire.Larry K.
Parking is tough when you return at nightCarol E.
Vehicle was not clean when I got it but I cleaned it myself before I returned it for I couldn't give it back dirtyRONALD G.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.BRADLEY C.
Le client n'a pas laissé de commentaire.NOLAN G.
Good People and Good Service !!!MANUEL Z.
Le client n'a pas laissé de commentaire.WILLIE B.
Wonderful experience. Picking up the truck and dropping off was very easy. Will use this location again. Thanks for a wonderful experience!!!MICHAEL D.
Le client n'a pas laissé de commentaire.HUAQIANG P.
Was completely screwed over by the mobile pickup. My pickup location was changed day of by the employee at the original store and he never labeled it as a mobile pickup, even though we discussed it on the phone. When I arrived after hours (but the correct time of my pickup) the app would not let me get the truck. Customer service line took 45 min to get ahold of and we ended up having to drive to another location in the complete opposite direction of where we were going. By the time we had finally gotten it and packed up, it was midnight and we hit a huge storm and didn't get to our final destination until 3:30amâ€¦. I will never be using U-Haul again.Eleanor H.
No one greeted me when I walked in, the owner finally did and wasn't polite. The girl beside him was complaining about the customer she had on the phone. Then they talked negatively about another group coming in. Finally when I dropped off later, there was another employee who was rude and ready to get me out the door. Terrible customer service and the truck needs front end maintenance or the tires balanced.ALAN M.
Le client n'a pas laissé de commentaire.JENNIFER N.
The staff at this location were friendly, courteous and professional. The only problem we encountered was that we did not receive a code for the drop box so we could leave the key after hours which meant my husband had to drive back to the store the next morning to give them the key. Otherwise, great!Lorraine T.
The vehicle was good. The steering pulling to the right a bit, but not horrible, just the steering wheel was not straight. The wiper blades were in bad shape and the inside of the windshield was hazy and made it difficult to see at night with on coming traffic.MICHAEL B.
Awesome experience. Super nice staff who were a ton of help during a stressful moveNICHOLAS B.
rented 10ft truck one way online truck was not available at 1st location and was told to pick up at another location went to 2nd location..contract was changed somehow to in city only in transition from one store to another ,why would i do that having paid for 600 miles for 2 days one way...very frustrating since there were no other options uhaul or rental cars in whole city and beyond. Attention to this matter was nilshan F.
Le client n'a pas laissé de commentaire.STEPHEN S.
Le client n'a pas laissé de commentaire.jason M.
the desk clerk was not very knowledge and was not able to answer my questionsCarreen R.
Le client n'a pas laissé de commentaire.ALAN T.
Le client n'a pas laissé de commentaire.Andrea E. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB F.
I rented two trucks. The first had no issues. The second the zip ties for the hand truck and furniture pads were cut and the pads were out throughout the truck. When calling to report this I couldn't not reach the location directly and spoke to a very rude reservation specialist who informed me he did not know what I was talking about. When I tried to explain he got an attitude and wouldn't listen or try to understandAlicia J.
Had an issue, they solved it quickly.tonja p. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM J.
Good service.Rene R.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.SCOTT G.
Le client n'a pas laissé de commentaire.Kara P.
Very good customer service. Thank you.John G.
Joy was very professional, made everything about this last minute rental smooth and easy!!JOSEPH M.
Make sure cashier Joy is there to assist . She was the best . She had a great attitude and knew her job well.CYNTHIA C.
The staff was the best. Verykurt Y.
Le client n'a pas laissé de commentaire.Joohnny B.
Le client n'a pas laissé de commentaire.NICOLE M.
Le client n'a pas laissé de commentaire.Cheryl S. | Premières impressions
My hitch wiring was installed in my rear spare tire storage compartment of my SUV. I was not told upfront that it would not be installed under the vehicle by the hitch itself. I would of had it installed at the dealership had I known. I am really ticked off that I was not told of the installer's intentions. I needed the plug by the hitch. I did not want it inside my car. He had no idea of my intentions for use. When I questioned his installation, replied â€œthat's how we do it here.â€david M.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.KIMBERLY V.
Le client n'a pas laissé de commentaire.KEVIN O.
Le client n'a pas laissé de commentaire.Houston L.
Front of trailer was covered in bugsNoah G.
Le client n'a pas laissé de commentaire.Kim V.
I didn't have the best experience. I had a hitch put on my vehicle and it was problematic from the scheduling through the installation. I made the appointment through the U-Haul website for a few days out. I showed up at the location to find out that my appointment had been pushed out a week. I did get an email confirming this but I didn't pay attention to the day change because I had to reason to. Come to find out, this new date U-Haul set isn't even the actual appointment day. Someone at the store has to reach out via phone call after the parts have arrived to create the final appointment. Fast forward, I get a call at the end of that day that my hitch has been installed but the wiring harness is not compatible with my vehicle even after an employee confirmed that it was. The only reason I'm rating so highly is because one employee went way out of his was to go get the right hitch from another store while another employee helped me order a new harness from a different company on the spot. Much of this confusion was out of the hands of the employees at the store level and I commend them for their customer service efforts.Michael S.
When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.CHRISTOPHER M. | Expérience générale
I was givien a 24 hr rental rented equipment at 7 am on. 9/4 told mgr I needed equipment for 24 hours mgr told me I needed to have everything back before 9 am to avoid charges â€¦ I brought equipment back at 4 am I got charged for 1 day at 33 plus another 5 this is unacceptable I did my end â€¦.EDWARD C.
Le client n'a pas laissé de commentaire.AUSTYN F.
Le client n'a pas laissé de commentaire.Stephen L.
Manager proactively recommended another wiring harness after I had ordered one to be installed. Originally ordered harness would have impacted the wiring warranty on the car. MUCH appreciated! Would be nice to have a waiting area for customers who have to wait for service.William M.
Joy took excellent care of my trailer rental needs and went the extra mile to help me with a pick up truck. It was very busy but she was so friendly and even tho she and another assistant were the only ones there, she took care of your customers with ease and a smile! Just my opinion but on a Sat when a lot of people are renting, I think you should have more employees to serve your customers. Joy is a true asset!!Donice K.
Le client n'a pas laissé de commentaire.Ijaron S. | Premières impressions
Nothing. They were fast and friendlyKenneth H.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.JESSICA K.
Very professional young ladies multitaskers and was a around pleasant environment. With professional and kind customer service I really appreciate how clean the Facility was.KENNETH W.
There was only one employee who was working round the clock to assist all customer needs in a timely and professional manner. The employee was doing her best to provide the best customer service to all of us customers in line. Outstanding customer service and will definitely refer this location in the future and will use again.Benjamin M.
Buy some new trucksJAMES A.
Checking in online for your rented item is not a quick process. Start well ahead of the time you need your equipment so you don't have to wait. You'll have to give them the name and number of someone to contact in case they can't get in touch with you. If the person you give them doesn't answer their call, this will delay getting your equipment.Julie A.
Le client n'a pas laissé de commentaire.GIBSON JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW D.
Le client n'a pas laissé de commentaire.WOODROW H.
Amazing customer service. Great facility.Derrick L.
Le client n'a pas laissé de commentaire.MICHAEL S.
The cab of the truck, needed a good cleaning and the truck left an oil stain on my driveway.JOHNNY B.
Le client n'a pas laissé de commentaire.LINDSAY G.
The air in the truck did not work. The truck seemed to shake when barely touching breaksADAM G.
Terrible customer service. I showed up to drop off my car only for Jeremiah to tell me that the parts I order a month ago haven't arrived. A call to let me know would have been sufficient. They told me they will call me Monday when it was supposed to arrive however didn't receive a call, by Wednesday I called to check and of course they didn't pickup and went straight to customer service. They told me that the part are there and they will message the location to contact me to schedule the installation however no call. By Friday I call again and customer service schedule the installation for Saturday. I don't mind the delay due delivery but it would be nice if Jeremiah would have CALL me and explain.Francisco B.
Le client n'a pas laissé de commentaire.STEVEN S.
Everything was ready and waiting when I arrived and the drop off at the end was easyWILLIAM S.
Le client n'a pas laissé de commentaire.JOSHUA F.
Personnel could be more helpful and the online approcal check in process is too long.Leticia P.
Employee was not friendly at all.ROBERT W.
Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.TAMMY G. | Expérience générale
The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be 90 $for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.Aniston C. | Expérience générale
My FREE 1 month storage unit reservation was a lie. There were none available and it was raining. TERRIBLE WAY TO DO BUSINESS! I should receive a refund.ROSS S.
We made virtual reservations, however, the website put us in a loop with adding a contact person. I made the reservation and my husband was driving the truck and I put him as my other contact. When it came to picking up truck it kept asking for another contact. So we put in another contact and it asked for another. By this point we were frustrated, we went inside to get help. The women working desk even had issues with the system. They got kicked out 4x had to re-enter all our information 2-3x. Then ano th er woman had to come over and do it. Even though I did online, they still had to run my credit card twice. All while this was going on, the 1st woman that was helping us, made it known she was hungry and she was going to order some food, and she went over to another computer to look up menus. Another customer walked in and there was no greeting just â€œwhat do you need?â€ Just everything about the customer service was lacking and checkin process was atrocious. We got there at 1:55p to pick up our truck rental and didn't leave until 2:30. 35min to get someone checked in with keys, is ridiculous. Why even offer virtual checkin if it doesn't work and you still have to go inside to get keys? The whole software system needs revamping.John M.
The truck's dashboard drink holder was very dirty. And so were the floorboards. Would've been nice to get into a cleaner truck. Also, the associates just didn't look like they enjoyed their job.Mark C.
Le client n'a pas laissé de commentaire.scotty V.
Le client n'a pas laissé de commentaire.Lafacial C. | Premières impressions
Le client n'a pas laissé de commentaire.TONY W.
Le client n'a pas laissé de commentaire.NICHOLAUS P.
Cargo van wasn't very clean, but ran well and served our needs. Friendly and helpful staff. Quick pickup and drop-off.GUY D.
Floor on drivers side was a mess, and wind shield on the inside needed to be cleaned.JOHNNY B.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
The U-Haul corporate computer system had multiple problems, but Gina at the return location U-Haul Moving & Storage of Milton (778074), Florida, made everything right. Thank you. I also thank Emily at the dispatch location U-Haul Moving and Storage At Pelham (775057), Alabama, for all her help, as well as corporate agents. Here's wishing for smoother technical experience on my upcoming rentals. Thanks to everyone.VAN S.
Le client n'a pas laissé de commentaire.ROBERT N.
Great customer service and spot on advice.Mike P. | Premières impressions
Le client n'a pas laissé de commentaire.GARY G.
The enclosed trail I rented had a leak in the roof. Looking from the back inside, it was on the left toward the far side of the trailer. I did notify the rep when I returned it. I hope it gets fixed. I have an open trailer, I was transporting furniture, so I rented the enclosed one. It doesn't do a whole lot of good if it leaks.RONALD M.
Le client n'a pas laissé de commentaire.DONALD S.
Le client n'a pas laissé de commentaire.Abdel Rahman R.
Le client n'a pas laissé de commentaire.THIAGO A.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.Dwight P.
Thank he lady at the counter was extremely helpful, professional and polite. Pick-up and drop-off were super easyCRAIG S.
Le client n'a pas laissé de commentaire.NICOLE J.
Staff was not friendly. No greeting, no smile. BadSALIM J.
Le client n'a pas laissé de commentaire.Heather G. | Expérience générale
Le client n'a pas laissé de commentaire.jenny c. | Expérience générale
When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.crystal w. | Premières impressions
Le client n'a pas laissé de commentaire.Victor O. | Expérience générale
Le client n'a pas laissé de commentaire.Shirley W. | Expérience générale
The staff is courteous and professional.donald b. | Expérience générale
I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.Donna P. | Expérience générale
The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.Shirley W. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Expérience générale
It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.tiffany b. | Expérience générale
This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.Terrance D. | Premières impressions
Le client n'a pas laissé de commentaire.Cathryn S. | Expérience générale
Its a fine place to store stuff.elizabeth e. | Expérience générale
Le client n'a pas laissé de commentaire.samual L. | Expérience générale
Le client n'a pas laissé de commentaire.Terry W. | Expérience générale
Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!JOHN P. | Expérience générale
Le client n'a pas laissé de commentaire.MARK J. | Premières impressions
Le client n'a pas laissé de commentaire.Will D. | Premières impressions
Friendly customer services and went out of their way to ensure I had what I asked for.Edward B. | Premières impressions
Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn't have known. I will use you again for sure. MerciCraig H. | Expérience générale
The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.Charles E. | Premières impressions
Le client n'a pas laissé de commentaire.Craig H. | Premières impressions
My door code hasn’t worked but I understood it was a problem on your endPamela M. | Premières impressions
Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)tiffany b. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan M. | Expérience générale
Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.LaShan and Robert L. | Premières impressions
A+Jerry B. | Expérience générale
I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.Daisy J. | Premières impressions
Great experienceJerry B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Premières impressions
Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.Bruce T. | Premières impressions
Le client n'a pas laissé de commentaire.Ethan D. | Premières impressions
Le client n'a pas laissé de commentaire.Sybil M. | Premières impressions
Le client n'a pas laissé de commentaire.Pete d. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie R. | Premières impressions
I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n moneySteven c. | Premières impressions
Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.Gina H. | Premières impressions
The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.steve c. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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