Customer Reviews for U-Haul Moving & Storage at Peoria Plaza

5 544 évaluations

6105 S Peoria   Tulsa, OK 74136
(@ 61st)

(918) 742-3337

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(918) 742-3337

6105 S Peoria
Tulsa, OK 74136
(@ 61st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The truck was clean but really ran roughly.

connie B. 
Évaluation :
5

Parking lot kinda small but I was abit early

terry N. 
Évaluation :
4

Barbara is an excellent employee. She is very helpful, always friendly and smiling!

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
2

Reserved a truck online, got to my location and the truck was not available. I think I'm entitled to $50. They gave me a bigger truck for the same$19,95 price. So I guess it worked out.

Whitney T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON B. 
Évaluation :
1

Work with the customer. Don't be quick to charge them if the data capability is not 5g. You all also should have forms for people the needs to keep your Uhaul pass after hours. I tried multiple times and to no avail. Then when I explained it the manager didn't understand or try to understand.

jermaine M. 
Évaluation :
5

The truck was horrible it needs some serious work done on it acted as though the transmission was going out and needed a wheel alignment. It was unsafe to drive and should be removed for letting anyone drive it!!

Michelle N. 
Évaluation :
2

Better communication between store and call center/costumers service.

Keith M. 
Évaluation :
5

The staff here was incredibly helpful and friendly. I didn't catch the names of them but I would definitely come back to this location next time I need uhaul.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lateef L. 
Évaluation :
1

FAILED TO SHOW ME FINAL BILL WITH ITEMIZED CHARGES BEFORE CHARGING MY CREDIT CARD. THEY OVERCHARGED ME BY ALMOST $120.00. EMPLOYEE REFUSED TO DISCUSS. HE STATED THAT THERE WASN'T ANYTHING HE COULD DO "AFTER" CHARGING MY CREDIT CARD. CALLED THE MANAGER. HE NEVER CALLED BACK. THIS IS NOT THE FIRST TIME THIS LOCATION HAS OVERCHARGED IT'S CLIENTS. ASSUMING THAT THIS IS SOME SORT OF EMPLOEE-BASED SCAM TO DEFRAUD AND STEAL FROM UNSUSPECTING CUSTOMERS. FILED COMPLAINTS WITH ANYONE AND EVERYONE. FILED DISPUTE WITH BANK FOR OVERAGE. NEVER RESOLVED. THE ONLY REASON I USED THIS LOCATION WAS BECAUSE IT WAS THE ONLY ONE WITH AN AVAILABLE VEHICLE. (MY RESERVATION WITH ANOTHER LOCATION TURNED OUT NOT TO HAVE THE VEHICLE REQUESTED DESPITE THE FACT THAT THE UHAUK WEBSITE STATED THAT IT DID AND ALLOWED ME TO MAKE THE RESERVATION.) PRIOR USE OF THIS LOCATION FOUND THAT REPEATED UNAUTHORIZED WITHDRAWLS WERE MADE RESULTING IN AN OVERPAYMENT OF AROUND $600. DESPITE BEING A LONGTERM UHAUL CUSTOMER, I WILL DO MY BEST TO NEVER EVER USE THIS BRAND AGAIN.

Katherine J. 
Évaluation :
5

Very friendly and accommodating to our changing needs.

Emily Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Do khan K. 
Évaluation :
5

Excellent service, quick and easy pick up and drop off

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

The workers at the Peopria location in Tulsa were nice and polite throughout the pickup process - but not very helpful with a request I had. At pickup time I requested help changing the return date but was told by the counter agent she couldnt/wouldnt do that WHILE SHE WAS DOING MY PICKUP PAPERWORK ANYWAY and that I had to call 1800uhaul myself. This surprised me because I had just rented another trailer the previous month from another small location in Jenks OK and that helpful agent was able to quickly and easily change my return date for me. Disappointing customer service here at the big corporate Peoria location. THEN (most importantly) the trailer was not hooked up correctly (by the UHaul employee who was responsible for this). The trailer came unhitched just 4 miles away. It almost caused a wreck in traffic but thankfully did not hit anything or cause me to hit anyone while I tried to regain control and get the truck stopped. When I got to safety I tried to call the store back about this but I could not get through the phone menu system to talk to anyone. I was able to get the situation handled and the trailer hooked up correctly with some help from friendly passersby. I like using UHaul - but I have to say this was actually my worst experience ever with them

Jeffery E. 
Évaluation :
1

Make sure the location for drop off is in business still.

Mark S. 
Évaluation :
5

Everyone was very nice for a Sunday had me in and out in a snap

Joseph Cody C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nancy D. 
Évaluation :
1

Picked up 5 by 8 enclosed trailer and when I got it to my location to start loading, I found human feces inside the trailer. Returned and changed out for "clean" trailer but the ordeal cost me 2 hours of move time and prevented me from completing the move in 1 day. You cost me time that I will have no ability to recover and you don' t have that right or authority. I was not contacted by the manager and no reimbursement or discount was offered. This location and UHaul in general should be avoided.

kelly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Customer reps were awesome nice , polite and made the process fun. Give them a raise quick.

Patrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mang L. 
Évaluation :
1

Contacting me at 435-406-7068, would be a start.lousy customer service and I have several disputes.

MICHELLE S. 
Évaluation :
1

Tried to say I didn't pay them for the amount needed after I dropped it off. I paid the woman the fees that were left in cash outside of the building by the uhaul I'd rented then later on the following week or so I see a transaction from my bank statement from this company for an additional amount that was NOT authorized. I called back to tell them I paid my fees in full half upfront with my debit card then when I dropped it off I paid in cash. No receipts were given or sent to me after I paid in cash. So I call the uhaul location, the one off of Peoria, and they said "Oh, we don't do any type of transactions outside of the store" and many other comments as well. So later on I got a call from this location and they all of sudden found my money but was out inside some type of safe they had with the amount I paid in cash laying in it. Them told me to come pick it up. Thank God I got my money back bc these "cons" almost got me. Sad what the world has become. Never doing business at this location much less skeptical to use this company ever again. Only time will tell, may be. 臘‍♀️

Brooke I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Felicia Thompkins really saved my day. She definitely went above and beyond. 5 stars

zach C. 
Évaluation :
5

Rita was very kind and got my in and out very quickly!

Melissa L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karlee G.  |  Expérience générale 
Évaluation :
5

Very friendly staff.

Lisa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Same as previous comments!

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juli W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md H. 
Évaluation :
5

Keep doing what you're doing!

JOSEPH H. 
Évaluation :
5

I've been to this location several times before. It is often chaotic and unorganized. I mentioned to Tyler that it looked a lot better than in the past. He said he had been there this week helping out. Shout out to Tyler for his good work.

Denise J. 
Évaluation :
5

No need for improvements. Staff was quick, helpful, explained everything fully. Return of equipment was smooth & quick at 20 minutes before close. Je les recommande fortement. 

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L B. 
Évaluation :
5

Turned truck in here. Very friendly and helpful.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean K. 
Évaluation :
5

Felicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!

SHARLEN S.  |  Expérience générale 
Évaluation :
5

Excellent customer service from start to finish.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarco H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Let the customer know they must have a lock for the box, and will have to pay extra if they don't. In my case, they made me purchase a lock at pickup.

Betty A. 
Évaluation :
1

Smelled terrible I was moved here the day of with little notice

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

koorosh S. 
Évaluation :
1

Didn't get equipment that I paid for. I called uhaul and comments were entered for a refund. I was told the amount would be removed from my bill upon arrival at drop off location. The manager there was rude and unwilling to attempt to help. He told me to file a claim.

Danny E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
5

Very frustrating.

Joseph S. 
Évaluation :
4

My person was very helpful, my appt.was 6:45,it wound up be way later,but was very respectful and thankful for her service

nick D. 
Évaluation :
5

Prompt friendly service Van in excellent condition

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Nice customer service people.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

manager refused to help us load car on car dolly. We then left with no light check. There was no wire harness to hook up the lights. had to purchase parts with our own $ to get wire harness just to return the car dolly.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa M. 
Évaluation :
5

Same positive experience with the staff and equipment return.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

More friendlier when a Customer arrives to pick-up there truck yo rent. Jamie, was more friendlier than the manager. As I was leaving the parking space I had a question for the mgr that was walking with a man to look at other trucks on the lot. I yelled trying to get the mgrs. attention & the man told the nor he ignored me. As I was continuing with backing up he finally approached me and asked what I needed. I asked a question cause I was concerned about the tow button cause I wasn't going to be pulling anything only me moving out of my unit. I never received my copy of the printed statement like Jamie said.

melanie F. 
Évaluation :
5

Wonderful

CORNELIUS M. 
Évaluation :
3

The pulled me over and said the uhaul was stolen

fantasia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
3

The employees seemed under trained and had little knowledge of vehicles and their own system's

keefer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
1

Damage and gas was reported incorrectly. I ended up getting a fuel charge even tho I documented and took photos and returned the vehicle w the same fuel I revived it in. I have been unable to reach customer service via email, chat, 1800 and local stores. No one will answer or respond. Plz explain to me why I was charged $90 for an 8 hour rental? We made one trip. So annoying. I've now been on hold w customer service for 20 mins again and no one is answering.

Jes M. 
Évaluation :
3

Rental location is understaffed, but they try to help. The after hours return process web site and app could not return my rental, and is very difficult to use. I was unable to complete return without a phone call. 47 minutes hold on phone, and over 30 minutes without a response on “live chat”, only to find out I don't have an active rental. I'll look at other options in the future.

Randall B. 
Évaluation :
4

Online check in gave errors and I had to wait at the counter to get the van I reserved. Was sent numerous links to complete on my phone, some of which the attendant had to manually enter because the online system didn't transfer my pictures. Overall a decent rental but the check-in needs to be improved.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chidinma U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jihrleah S. 
Évaluation :
5

Only one trained worker was on duty, so there was a line to be helped.

James T. 
Évaluation :
1

Bad customers service, I never ever recommend this location to others

thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nona P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELSY N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

The best customer service I've ever had. Went above and beyond to help me. Thanks so much for everything.

Jack L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gladwell K. 
Évaluation :
3

Check-in recorded a mileage 800 miles over the actual mileage, resulting in a charge of over $1 000 to my credit card. Actual rental was four hours for 2,5 miles. Fuel level was under actual return level.

MILTON O. 
Évaluation :
5

Great job ladies! They were professional and got me in and out very quick!

jerry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila A. 
Évaluation :
3

I am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why

Carl J.  |  Expérience générale 
Évaluation :
1

The staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.

Fred b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WilliamJ G. 
Évaluation :
5

Great folks.

Russ C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roye n.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger b.  |  Expérience générale 
Évaluation :
5

Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.

Jason C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Milton G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenyetta P.  |  Expérience générale 
Évaluation :
5

The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.

LACY L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah H.  |  Expérience générale 
Évaluation :
5

Keep up with your gd works

deborah a.  |  Expérience générale 
Évaluation :
1

Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139 for the same Storage room that I had a reservation for at 99 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.

Stephen B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvey b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaila h.  |  Expérience générale 
Évaluation :
2

Didn’t have paper work ready

Chester S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L.  |  Expérience générale 
Évaluation :
5

Mark and his crew were professional and easy to work with.

Dorothy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn c.  |  Premières impressions 
Évaluation :
2

Some of our things were stolen from the storage unit!

CRISEAOUS G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joaquin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
2

This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway

jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrik m.  |  Expérience générale 
Évaluation :
2

Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed

Angela M.  |  Expérience générale 
Évaluation :
5

Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional

Frank J.  |  Premières impressions 
Évaluation :
5

Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business

Dorothy H.  |  Premières impressions 
Évaluation :
4

No comment

EVANGELINE W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca G.  |  Expérience générale 
Évaluation :
5

The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.

VANESSA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregoria G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena B.  |  Expérience générale 
Évaluation :
5

Always helpful and safe and secure facility.

TODD P.  |  Expérience générale 
Évaluation :
1

This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.

Jon V.  |  Online Move In 
Évaluation :
4

While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.

Brandi G.  |  Premières impressions 
Évaluation :
1

Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted

OLEANA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TALIA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

errica f.  |  Premières impressions 
Évaluation :
2

All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit

latasha D.  |  Expérience générale 
Évaluation :
3

Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.

Kathy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACREICE J.  |  Premières impressions 
Évaluation :
5

Although short-term it was a pleasant experience and I will be doing business there again

dawn K.  |  Expérience générale 
Évaluation :
4

The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience

rita b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn K.  |  Premières impressions 
Évaluation :
4

Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!

Kathy G.  |  Premières impressions 
Évaluation :
5

Good experience

RHONDA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N.  |  Premières impressions 
Évaluation :
1

My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.

Amena S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody W.  |  Premières impressions 
Évaluation :
5

I love this business and yall staff so good

shaila h.  |  Premières impressions 
Évaluation :
5

Gracias por el servicio de almacenamiento

Brenda M.  |  Expérience générale 
Évaluation :
5

Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much

chris p.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daeja M.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!

ladonna p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette C.  |  Expérience générale 
Évaluation :
5

What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.

Lynette C.  |  Premières impressions 
Évaluation :
4

Good job.

Robert H.  |  Expérience générale 
Évaluation :
1

When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.

Heather B.  |  Expérience générale 
Évaluation :
5

Everybody was very helpful.

Robert H.  |  Premières impressions 
Évaluation :
1

The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC

Antoinette V.  |  Expérience générale 
Évaluation :
5

Great location, reasonably priced &great people

Shakyra C.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀

Debbie S.  |  Premières impressions 
Évaluation :
2

The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.

lisa f.  |  Expérience générale 
Évaluation :
1

Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.

Alicia M.  |  Premières impressions 
Évaluation :
4

Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5

Derek R.  |  Premières impressions 
Évaluation :
5

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

Paul K.  |  Expérience générale 
Évaluation :
4

you guys were so helpful thank you so much

ALVINA C.  |  Expérience générale 
Évaluation :
5

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

daniel s.  |  Expérience générale 
Évaluation :
5

Keeps everyone informed by email

Winford W.  |  Premières impressions 
Évaluation :
4

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Kathy W.  |  Expérience générale 
Évaluation :
5

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

Thomas M.  |  Expérience générale 
Évaluation :
5

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Yolanda L.  |  Premières impressions 
Évaluation :
4

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

Paul B.  |  Expérience générale 
Évaluation :
1

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Jeff B.  |  Expérience générale 
Évaluation :
5

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

Laquinta G.  |  Expérience générale 
Évaluation :
4

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

katherine m.  |  Expérience générale 
Évaluation :
5

Customer service was excellent

Michelle A.  |  Expérience générale 
Évaluation :
5

Keep up the good work.

MATTHEW P.  |  Expérience générale 
Évaluation :
5

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

MATTHEW P.  |  Réservation 
Évaluation :
4

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Chip G.  |  Expérience générale 
Évaluation :
5

Le service à la clientèle était génial.

Monique R.  |  Réservation 
Évaluation :
3

My only concern was that there are a lot of homeless people that hang around the property

TERRY J.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and super nice. I always have a positive experience.

Amy H.  |  Expérience générale 
Évaluation :
5

Love the staff real cool people

Ashley H.  |  Expérience générale 
Évaluation :
5

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Merci

Diane A.  |  Expérience générale 
Évaluation :
1

One staff always did his best to take care of me

April R.  |  Expérience générale 
Évaluation :
3

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

KAREN G.  |  Expérience générale 
Évaluation :
3

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

JOHN C.  |  Expérience générale 
Évaluation :
5

The staff was always very courteous and the building well maintained.

Lisa S.  |  Expérience générale 
Évaluation :
4

Would totally use them again! We also used the movers and they were awesome!

Megan G.  |  Expérience générale 
Évaluation :
5

would choose this for my storage in the future

FLORA G.  |  Expérience générale 
Évaluation :
5

Uptown

anthony t.  |  Expérience générale 
Évaluation :
2

My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return

Stephanie O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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