Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck didn't hold the road. And the manager lied and said he was going to correct a mistake he made, but still hasn't. Will be calling corporate office about the poor service l received.
Wendy H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel B.
Évaluation :
5
Really appreciate Mark and the great job he did. Merci!
charles S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
michael W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrea M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee Ann R.
Évaluation :
5
It was easy to rent. Staff made it easy and reduced my stress of moving
Mike G.
Évaluation :
2
The truck was extremely old, excessive fuel consumption, no rear camera or even reverse alarm... The station is all in all very slow, pick up and drop off takes a long time!!! I ordered onlineto drop off at another location. When I picke it up, I was told it's not possible?!? I ordered online and got confirmation about about a furniture dolly, when I picked up the truck, I was told they don't have one, but I could buy one :-(. So not to be recommended.
Siegfried T.
Évaluation :
5
Mark works his tail off to get the job done
Dorothy H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rozelle T.
Évaluation :
2
Equipment needs to be in better working condition before customer picks it up. We had to try three different trailers before one was good enough. Staff was very polite and apologetic for the extra time spent getting it right.
matt M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
regina M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Phillip M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
carlos M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy S.
Évaluation :
5
I figured out that this drop off point was in a rough part of town, however, the folks that ran this facility were exceptional. They were on top of things and very helpful. I would work with these folks again, in a heart beat!
Michael H.
Évaluation :
1
Worst experience ever. I would recommend another company to anyone I know and don't know. Original reservations were canceled. Customer service was no help. Re reserved and got a phone call demanding it be returned and would listen to me about the situation. Horrible experience. I hope I am never left with uhaul being my only option ever again.
Charles C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
alkeela B.
Évaluation :
5
Availability of different size trucks more to choose from
dnitra M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew N.
Évaluation :
4
Best customer service experienced at a U-Haul location!
Richard F.
Évaluation :
2
The 20' truck I rented was filthy and smelled as if someone squirted perfume to cover up whatever stench was there so it didn't have to be cleaned. Windshield had so many bug splatters on it, I had to pull over and clean it. Plus, when I got home 5 miles away to load the truck, there was a lock on the door. I had to drive it back, which burned up 10 of my miles. Mark Hartley refused to comp me those miles blaming me for not inspecting the vehicle before leaving. He said he sent me a text informing me I was supposed to do so (The text I didn't know I received until after he told me that). Not sure why I'm responsible for picking up on their mistakes. Piss poor customer service. The downtown branch is far superior, which is why I use them all the time. Unfortunately, they didn't have a one way rental this time.
Joey T.
Évaluation :
2
The truck didn't match the one the app requested so this had to be changed. The truck had a leak inside the unit and giant scrapes down the side with included the bottoms of the truck pulled out and bent. This would be ok except I was charged an addition $45 fee today with no explanation one week after my rental!
Jessica J.
Évaluation :
5
No changes necessary! Everything went perfectly from start of the rental to the return!! The process was fast and very efficient
Terrence W.
Évaluation :
5
Staff helpful, friendly, smiled and personable. WOWO! Just wonderful service
John B.
Évaluation :
5
So amazing!
bonnie B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
david W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keith E.
Évaluation :
3
Arrived at 8:00am on a Saturday morning. The very nice employee behind the counter could not help me because he had not been trained. With 6 of us lined up at the counter the manager finally arrived about 10 minutes later. The untrained employee attempted to hook up my 5x8 trailer but seemed confused on how to attach the chains. I showed him how it was done since I have rented trailers from U haul before. I also hooked up the lights myself and showed the untrained employee how that was done as well. Overall it was a good experience.
Thomas G.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Robert T.
Évaluation :
1
When I told the representative that the gas gage was not what was one paper she said it would be fixed upon return when the truck was returned even thought I showed 2 different reps the pictures with the milage and gage discrepancy I was still charge a 32 dollar fuel charge
Juan J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kari D.
Évaluation :
5
The check-in was very fast and helpful!
Laci M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lena C.
Évaluation :
3
Slow check in.
Chris S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela O.
Évaluation :
4
Van had change oil warning that would come on.
Keith E.
Évaluation :
5
The truck was slightly wrecked when we picked it up just Sone paint goes a long way
Devin H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeremy M.
Évaluation :
4
Good place to go
Jim M.
Évaluation :
4
The link to return equipment didn't work but other than that I was pleased
alice S.
Évaluation :
5
This is not a complaint; I have used uhaul many times during my life time. I feel uhaul has always had the most user friendly equipment. Rates are most always fair. I've always had good experiences, as well the customer service is always great. Thanks Uhaul Ben Lonsdale
Ben L.
Évaluation :
3
I reserved the equipment over the phone. Totally professional hassle free. Picked up the equipment hassle free. But when i tried to return it later that day none of the 3 workers there knew how to do a return. One lady told another lady that she had seen how to do it before but she didn't pay attention so she didn't know how. Then they literally asked me how far away i lived if i could just come back the next morning to get my deposit money back because there were no managers there and they didn't know how to do it. I told them no that i was there to check the equipment in and i should get my money now not spend more gas because they didn't know how to do their job and they should call the manager or just give me the cash from the register. They ended up calling and getting it done, but the workers there did not come across as professional or proficient in the least. I give the rating of average because the morning crew was great and the equipment worked, but the closing crew should honestly be replaced in my opinion, retrained at the very least. Trained on how to do their job and trained on customer service in general.
brenda T.
Évaluation :
5
Friendly service and awesome truck!!
Shaun C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bruce H.
Évaluation :
5
The person who checked us in and got our uhaul hooked up was someone you should be proud representing your company…she was helpful, friendly and professional. She helped make our stressful day start out better.
Richard G.
Évaluation :
5
Customer service representatives were absolutely awesome! And made our truck rental a great experience Thanks guys! Keep up the awesome work.
cyrus W.
Évaluation :
5
Very pleased with the service, and the equipment. Not pleased that your U-haul system overcharged me by at least $60 and I now have to back to the center and request a refund back to my credit card. Also not pleased that the center's printer was down and and I did not get a receipt at pick up or return. The site manager didn't seem to have any control to get it fixed. Employees work hard to satisfy customers but site owners and U-haul corporate seem to fall short on providing necessary tools to employees.
Paul T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben L.
Évaluation :
3
Inexperienced and or lazy staff. Poor customer service.
Greg B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarence P.
Évaluation :
2
They didn't have the exact truck that was originally rented. In their defense, they did upgrade our truck size for no additional cost but that upgrade affected our planned gas mileage.
Duke C.
Évaluation :
5
Rien
Stanley G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SUSAN P.
Évaluation :
5
We have used them more than once. They are excellent. the manager does a great job.
frank F.
Évaluation :
2
Need better service in online & on-site help. I called customer service to dispute charges and they cleared it up for me but when I went to store to pick up my refund, they didn't have correct info and it took over 30min to get it straight.
Reynelda J.
Évaluation :
5
I'd also love to shout out the UHaul at 4302 E Pine Pl, Tulsa, OK 74115. I forgot the dolly at the house I was moving from and they lent me a dolly for no charge. it made my day so much easier!
Tammy M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick M.
Évaluation :
5
Can't think of anything at this time.
richard M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
emaline W.
Évaluation :
1
I returned the truck with gas in it and I even returned it early and they claimed that I did not and they claimed that I did not fill the tank up and because I don't have proof of this they charge me an extra hundred and $107 they were rude and not helpful and the truck was filthy!!
Angie B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HUENEME H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig C.
Évaluation :
1
The employees were not helpful. The uhaul I received was dirty and not taken care of mechanically. Also there were no utility dollys available for me to rent
STEPHANIE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alyssa T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin M.
Évaluation :
2
The staff in both where we came from and where we moved to were woefully uninformed about the actual process and timing of delivery of the boxes. My seven boxes were divided between 3 different trucks and no one knew where they were at any given time. Why not keep them all together considering the fact that they're all going to the same place? The U-Haul district they arrived at had no idea that my boxes were coming to them until after I called them upon arriving. It was then several days after several calls that I heard anything. No customer likes feeling like a jerk for having to call to find out what's going on. That's on you corporate. No predetermined plans were made nor communicated to me to get the boxes from you to my house and subsequently it cost me an additional $500+ I had not planned on. Had not your driver figured out the best way to get the boxes to me without wasting an extra 2 trips, it would have taken 4 days to get me all 7 boxes. IMO, corporate communication to the district offices is terrible. There's not enough emphasis on keeping your customers in the loop about timing and location and in my case, extra charges because of the distance outside of normal delivery areas. My seven boxes should have stayed together. More terminals is just more stress on my furniture and possessions. I would also look at possibly changing the weight limit to 2500# per box. A box is not equivalent to a room of furniture certainly and all families have “heavy†stuff that overload your 2000# limits. Would I move this way again? Yes I would because the cost is still much less expensive than a moving company's charges. Also, hindsight is 20/20. I now know what questions to ask at both ends of the move.
gregg A.
Évaluation :
4
The online easy pickup website was not working as I expected I had to go to the counter and wait while the clerk set up my vehicle. Don't offer a service if you cannot deliver please it makes it a bit frustrating for the customer
June S.
Évaluation :
4
Have a dolly for sale.
mykea M.
Évaluation :
5
The only thing I can think of is testing what I struggled a bit returning the trailer online but I was able to get hold of a real person and that made a world of difference. Overall, I had a good experience and would return to this location.
Tony F.
Évaluation :
1
I will never be using u-haul again.
Madison P.
Évaluation :
5
I was very pleased with Mark. And everything I experienced.
David K.
Évaluation :
5
Mark and the team are consistently outstanding. Quick check out. Quick return. 6 stars.
david D.
Évaluation :
5
The Peoria office was professional
Loyce H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn B.
Évaluation :
1
Le client n'a pas laissé de commentaire.
TODD C.
Évaluation :
5
Nothing, the team working when I rented and returned were very helpful to all customers.
Steve L.
Évaluation :
3
Key dropped off with uhaul personnel. Need Refund for Cargo Trailer we never picked up yet.
John M.
Évaluation :
5
I can't say enough good things about this location. The staff was very helpful and we couldn't have asked for a better experience. Good job!
Robert M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
roger b.
|
Expérience générale
Évaluation :
4
Warn customers that sliding door on trailers can get stuck. I had to have help getting the door down because the latch caught on the top of the trailer door.
Cynthia C.
Évaluation :
5
Sedrick was extra helpful and let me know exactly what I needed to rent.
Genece S.
Évaluation :
1
The tires was messed up and we spend $700 for 1200 miles. It was because of the tire pressure. I spoke with a supervisor and she stated they will give me back some of my money. They didn't, they gave me back my refund and that's it. The drop off point was VERY NICE (the man in the store). The man he spoke to over the phone was VERY NASTY. He tried to charge me more money. I want some of my money back.
Marilyn M.
Évaluation :
1
The tires was messed up and we spend $700 for 1200 miles. It was because of the tire pressure. I spoke with a supervisor and she stated they will give me back some of my money. They didn't, they gave me back my refund and that's it. The drop off point was VERY NICE (the man in the store). The man he spoke to over the phone was VERY NASTY. He tried to charge me more money. I want some of my money back.
Marilyn M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra C.
Évaluation :
5
Sunday staff was excellent. They did a great job and helped out. Very different from our pick up location.
Jason C.
|
Premières impressions
Évaluation :
2
I was quoted roughly $40 for a 15' truck for 3 hours moving from 74136 to 74112. We reserved a 17' truck that "wasn't returned yet" when it was 30 minutes after our reserved time. They gave us a 15' which caused us to need two trips. Then when I received my final "bill" or what they ran my cc for, it was $90,85 and stated we drove nearly 40 miles.. For two trips it's 17,2 miles!!! Our old home is less than a mile from the Uhaul store! I will be contacting them and will NEVER use this location again. I was iffy in the first place given the reviews.. TRUST THE REVIEWS!!
Amber B.
Évaluation :
4
Check in line was long and not hardly moving. We did the on-line check in on the phone which was extremely laborious. Finally got it done though.
Steven M.
Évaluation :
2
Under staffed had to wait over 30 minutes to check in and check out appliance dolly reserved on line wasn't available at location
David W.
Évaluation :
5
Pressured to get it back by a certain time, couldn't extend it bc it was already reserved for next renter. Staff was very nice.
karen W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
tony F.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Deanna T.
Évaluation :
5
Easy rental process and easy parking to lot to get in and out of.
Karen F.
Évaluation :
3
It was hard for the drop off I didn't understand that part and the dashboard lights were out as well as the back taillight light',s
lisa C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Milton G.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
diane F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kenyetta P.
|
Expérience générale
Évaluation :
5
The people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.
LACY L.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deborah H.
|
Expérience générale
Évaluation :
5
Keep up with your gd works
deborah a.
|
Expérience générale
Évaluation :
1
Was quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139 for the same Storage room that I had a reservation for at 99 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.
Stephen B.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
harvey b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shaila h.
|
Expérience générale
Évaluation :
2
Didn’t have paper work ready
Chester S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara L.
|
Expérience générale
Évaluation :
5
Mark and his crew were professional and easy to work with.
Dorothy H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dawn c.
|
Premières impressions
Évaluation :
2
Some of our things were stolen from the storage unit!
CRISEAOUS G.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joaquin R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles S.
|
Expérience générale
Évaluation :
2
This was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway
jennifer M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
enrik m.
|
Expérience générale
Évaluation :
2
Storage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed
Angela M.
|
Expérience générale
Évaluation :
5
Lady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional
Frank J.
|
Premières impressions
Évaluation :
5
Mark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business
Dorothy H.
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Premières impressions
Évaluation :
4
No comment
EVANGELINE W.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca G.
|
Expérience générale
Évaluation :
5
The staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.
VANESSA S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregoria G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorena B.
|
Expérience générale
Évaluation :
5
Always helpful and safe and secure facility.
TODD P.
|
Expérience générale
Évaluation :
1
This unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.
Jon V.
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Online Move In
Évaluation :
4
While the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.
Brandi G.
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Premières impressions
Évaluation :
1
Storage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted
OLEANA M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian w.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
TALIA T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alicia m.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jo b.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
errica f.
|
Premières impressions
Évaluation :
2
All of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit
latasha D.
|
Expérience générale
Évaluation :
3
Sunday stomershe young man that was efficiently working 3 customers at a time was amazing.
Kathy G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MACREICE J.
|
Premières impressions
Évaluation :
5
Although short-term it was a pleasant experience and I will be doing business there again
dawn K.
|
Expérience générale
Évaluation :
4
The price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience
rita b.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
dawn K.
|
Premières impressions
Évaluation :
4
Once again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!
Kathy G.
|
Premières impressions
Évaluation :
5
Good experience
RHONDA C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa N.
|
Premières impressions
Évaluation :
1
My unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it's a loss I have to recover. There's no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.
Amena S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melody W.
|
Premières impressions
Évaluation :
5
I love this business and yall staff so good
shaila h.
|
Premières impressions
Évaluation :
5
Gracias por el servicio de almacenamiento
Brenda M.
|
Expérience générale
Évaluation :
5
Only needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much
chris p.
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Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Daeja M.
|
Premières impressions
Évaluation :
5
My experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!
ladonna p.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
james d.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynette C.
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Expérience générale
Évaluation :
5
What a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.
Lynette C.
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Premières impressions
Évaluation :
4
Good job.
Robert H.
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Expérience générale
Évaluation :
1
When closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.
Heather B.
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Expérience générale
Évaluation :
5
Everybody was very helpful.
Robert H.
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Premières impressions
Évaluation :
1
The manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC
Antoinette V.
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Expérience générale
Évaluation :
5
Great location, reasonably priced &great people
Shakyra C.
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Expérience générale
Évaluation :
5
Very helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀
Debbie S.
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Premières impressions
Évaluation :
2
The customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.
lisa f.
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Expérience générale
Évaluation :
1
Disorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.
Alicia M.
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Premières impressions
Évaluation :
4
Would of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5
Derek R.
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Premières impressions
Évaluation :
5
I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.
Paul K.
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Expérience générale
Évaluation :
4
you guys were so helpful thank you so much
ALVINA C.
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Expérience générale
Évaluation :
5
Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!
daniel s.
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Expérience générale
Évaluation :
5
Keeps everyone informed by email
Winford W.
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Premières impressions
Évaluation :
4
I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.
Kathy W.
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Expérience générale
Évaluation :
5
Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .
Thomas M.
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Expérience générale
Évaluation :
5
Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.
Yolanda L.
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Premières impressions
Évaluation :
4
the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed
Paul B.
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Expérience générale
Évaluation :
1
The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.
Jeff B.
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Expérience générale
Évaluation :
5
I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!
Laquinta G.
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Expérience générale
Évaluation :
4
I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!
katherine m.
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Expérience générale
Évaluation :
5
Customer service was excellent
Michelle A.
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Expérience générale
Évaluation :
5
Keep up the good work.
MATTHEW P.
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Expérience générale
Évaluation :
5
Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.
MATTHEW P.
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Réservation
Évaluation :
4
the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help
Chip G.
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Expérience générale
Évaluation :
5
Le service à la clientèle était génial.
Monique R.
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Réservation
Évaluation :
3
My only concern was that there are a lot of homeless people that hang around the property
TERRY J.
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Expérience générale
Évaluation :
5
The staff was very helpful and super nice. I always have a positive experience.
Amy H.
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Expérience générale
Évaluation :
5
Love the staff real cool people
Ashley H.
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Expérience générale
Évaluation :
5
Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Merci
Diane A.
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Expérience générale
Évaluation :
1
One staff always did his best to take care of me
April R.
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Expérience générale
Évaluation :
3
I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!
KAREN G.
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Expérience générale
Évaluation :
3
All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.
JOHN C.
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Expérience générale
Évaluation :
5
The staff was always very courteous and the building well maintained.
Lisa S.
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Expérience générale
Évaluation :
4
Would totally use them again! We also used the movers and they were awesome!
Megan G.
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Expérience générale
Évaluation :
5
would choose this for my storage in the future
FLORA G.
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Expérience générale
Évaluation :
5
Uptown
anthony t.
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Expérience générale
Évaluation :
2
My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return
Stephanie O.
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
