Le client n'a pas laissé de commentaire.Dennis G. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Phoenix Airport
Pour nous contacter
Phoenix, AZ 85006
(24th and McDowell)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.Jose U. | Expérience générale
Le client n'a pas laissé de commentaire.Eliud F.
The 2 gentlemen working the counter were absolutely wonderful. I wish I had their names. It is very hard to get customer service these days, and the gentleman that took care of me was so great! Merci.Christina L.
AWESOME experience!!!!Pastor Kevin R.
Le client n'a pas laissé de commentaire.Jessica S.
Erika was awesome sauce very much appreciated her. She helped me out today!!! I'd cone wrk for her:) Robert was a good help too and also Jose!!! I'd definitely rent from that location again!!! Only if Erika is always there!!DANIELLE H.
Le client n'a pas laissé de commentaire.louisa b. | Expérience générale
I made a reservation for a 26' truck at the Signal Butte, Mesa, AZ location a week in advance. TWO DAYS prior to the pickup, I received a call that a truck was not available and could I use an open trailer. If that would have worked, that is what I would have ordered. However, the woman I spoke with searched and found a trailer at a downtown Mesa location and moved our reservation there. THE VERY NEXT DAY AND ONE DAY FROM THE RESERVATION, I receive a call that they would not have a trailer available and I would need to go to the airport location (an hour from hour home and through Phoenix rush hour traffic) for a truck. Upon arriving, was told there was no truck. Fortunately, I had seen one pulling in when I arrived and asked why that was not available. I was provided with that truck and given one extra day rental. Why is there a reservation system if it does not reserve the unit selected? This was a very frustrating experience.Douglas B.
Le client n'a pas laissé de commentaire.KRISTAL H.
I was in a jam and needed to get to a job. Only have a debit card with my chase acc. So couldn't rent the pickup like I needed and they rented me a 10' truck I had it for 30 hours and it cost me 300 $. Anyone needing a vehicle other then a big truck go anyplace else.Richard F.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.blanca S.
Le client n'a pas laissé de commentaire.STANLEY N.
The staff was great and the Manager was awesome.David F. | Premières impressions
Le client n'a pas laissé de commentaire.ARNULFO A.
I was told to return trailer to this location, which was out of my way, and I would receive a 35 $credit. No one at the return center had any knowledge of this and had to follow up by phone the next day/ Auntrice Morgan, Reservation Manager, was very helpful!Arnold V.
It was great. However, i turned the lights off but for some reason they stayed on. Outside of that it went great.CLIFTON M.
Le client n'a pas laissé de commentaire.Stacy G.
Le client n'a pas laissé de commentaire.BENJAMIN D.
Good service all aroundPAULA N.
Top notch rental facility.David F.
Le client n'a pas laissé de commentaire.Edward A.
Rented me a DIRTY and BROKEN trailer and then had the NERVE to charge me a cleaning fee?? Right.... watch out for this centerADAM C.
Le client n'a pas laissé de commentaire.MARY JO G.
Free WiFi.. esp to use the 24/7 app. (uploading photos etc. can be slow over cellular network )DJ S.
Fix the App. It's so buggy.Amy W.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.JOSE ROBERTO V.
Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.Kenrick J. | Expérience générale
Make the application process simpler. Personally I only use my phone to make calls & for my calendar, I don't text or care to learn how, I often go out & leave my cell phone at home. It would be easier if your staff were able to scan ID's & drivers licenses, I had the young man do it for me, he was a great help.Leopold L.
Online check in was a bear. Spent 30 minutes trying to figure out why it was not reading my location after following the prompts to allow internet to read location. Spent another 30 minutes waiting for phone help. Once speaking with a truck share expert she was able to walk me through steps to go to my Settings and found that it was a privacy setting for my browser that needed to be enabled. Returned to location and completed check in.Aaron B.
Make sure that when you mark down on the paper work I sign off on, before I take the rental off the lot. That it does have a full tank. And not 3/4 of a tank. I put a lot more gas in to fill it up again then I used. Other then that . It was all good.Randy M.
Le client n'a pas laissé de commentaire.Ria A.
First of all customer service was really bad the dude was giving me attitude , Keep talking over me when I'm asking him for stuff , He was assuming I had the truck while I took so many pictures for the truck before I even move it out of the lot , Also the truck was less than quarter I can ride with it less then 44 miles and the dude was saying it has a quarter tank , never ever againAHMAD A.
Le client n'a pas laissé de commentaire.Rachel C.
Le client n'a pas laissé de commentaire.DANIEL H.
The personal nice generaceVIRGILIO T.
Your 19,99 $ a day, which is 24 hrs BTW, turns into over 100,00 $ real quickWillard W.
Le client n'a pas laissé de commentaire.Jessica W. | Premières impressions
Le client n'a pas laissé de commentaire.andrea M. | Expérience générale
Everyone was amazing!Joseph S.
NOT contactless and it took 20 minutes to check out the vehicle in spite of reserving it online. We tried to call this office five times in the days prior to pick up to ask questions and confirm details but NO ONE EVERY ANSWERED THE PHONE... just sat on hold and finally gave up each time. Ended up calling another location to get assistance. And, why on earth do you need to CALL an emergency contact in order to rent me a vehicle when I have a valid drivers license and multiple credit cards to verify my identity?? The drop off staff, on the other hand, was excellent. The truck was very clean and well maintained, so we were happy with that. I would not go back to this location to rent from them.Susie A.
I have used this location over six times in the last five years to rent a truck for in-town and out-of-town moves and had pleasant experiences. This last experience has been the absolute worst and I will never return to this location. I will be advising everyone to avoid this location at all costs for fear of the same treatment from staff and on-site management.DUSTIN B.
Le client n'a pas laissé de commentaire.ANDREAS P.
Stop lying on your reservations. Tell the customers the real price they will pay. I was quoted 237,00 $. Perhaps somewhere it may state that does not include other charges but I did not see that. We rent cars and fly a lot and the way you guys quoted the price is Oldschool. You got me there on the day that I NEEDED the truck and then tell me its actually 318,00 $?!? I was trapped into either paying the new higher price or abandoning my plans. Had I known the real price I would not have rented from you. It was a deal breaker but I was trapped into accepting your terms. 2nd Issue; I tried to cancel my reservation because I saw the location would be closed when I return the truck and I did not want to try the app. Not good at apps. When I called to cancel it the nice lady on the phone found that the Phoenix Airport location would be open until 7 pm and my return time was 6:45. The man at the locations desk, who completed the rental, also told me personally that HE would be there until 7 pm the day of my return. I got there around 5:20pm to return the truck and no one was there. I had an extremely difficult time trying to figure out your app. 1st; it could not find my account with my phone number; then it said my device would not share location. then it offers instructions for how to fix the location problem. I had to get someone to come help me with your app. We followed the instructions 3 times. The instructions were wrong. These are the reasons we don't want to deal with your app!!! If you can not have someone there to return the vehicle then I should be given the option to return at the next available time with no additional fees. Again Had we known there would be no one available to return the truck then we would not have rented from you. In a nutshell; you misled us on the total price and then two people gave us incorrect information. If you had given us the real price we would not have rented from you. If you had told us the truth about returning the vehicle; we would not have rented from you. Your company both misled us an did not deliver on promises. Is this normal for you guys?aric S.
Le client n'a pas laissé de commentaire.Yvette D.
There was no one to help with the wiring so I had to drive to another location and come backSTEVE P.
Le client n'a pas laissé de commentaire.Ralph S.
I think it's bullshit that I have to put down a 160 $deposit it cost 85 $for the day I used truck... Then I've got to wait 3 to 5 days to get my 75 $back into my accountRichard L.
Truck was in great condition for the length of our trip! Thanks!!Janice L.
Everything!!!! I will never use UHall again they call to much and doesn't give people time to unload without bothering them about a drop off location and helping out other families and doesn't care about nothing but changes that is crazy because you can't take it to a location that's further away not happy with this company at all they're very unprofessional poor rating under poorMelissa M.
I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already Robert R. | Premières impressions
This location is excellent. Always an "above par" experience. Good to see UHAUL is making newer truck k s and trailers available.Steve Matthew S.
Le client n'a pas laissé de commentaire.PRISCILIANO C.
Nothing, the process was real easy.Cecilia A.
Your customer service was greatCindy W.
Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(kristin j. | Premières impressions
I rented online and set up the automatic pick up for 8am on a Sunday. It didn't work, so we had to wait until 9am when they opened. Moe was very helpful and friendly. The other guy, not so much.Marcella P.
Le client n'a pas laissé de commentaire.GABRIELLE C. | Expérience générale
Use another company to move.Noemi G.
Le client n'a pas laissé de commentaire.FRANCISCO VIMAG M.
Le client n'a pas laissé de commentaire.Jose A. | Premières impressions
My truck was locked when i picked it up and i did not notice until i came home. I hired movers who were standing there and I was paying them to do nothing because of U haul's mistake. I had to return to the location and get a new truck. This resulted in me having to pay the movers for an extra hour of service. I was very upset and feel like I am owed a partial or full refund.Francine M.
Le client n'a pas laissé de commentaire.GABRIELLE C. | Premières impressions
Nothing everything was spot one from the time I walked in , the female that helped me I forgot her name was in communication with the workers out in the yard to let them know to pull out the trailer I was there for . And before I knew it she handed me my paper work and said that someone out side would tell what to do next . In and out GOOD JOBRAFAEL G.
Great jobMARK J.
Le client n'a pas laissé de commentaire.GLENN W.
have someone at the drop off area. took about 34 to 45 min. to drop off trailer. mean time you see works just walking aroundSEBASTIAN A.
Entire system down on Sunday 4/18 and we had to go to several locations to obtain the truck we reserved. Staff at this location were very helpful with situation they were handed but very disappointed with the system as our moving arrangements were all affected by thisLindsay H.
Le client n'a pas laissé de commentaire.William B.
Was friendly and very respectfulWilliam B.
I rented a tow dolly at 10:00 am on 4/15/21. At 11:54 I received a call from Cindy at uhaul stating that I needed to bring the tow dolly back. At 12:05 the equipment was returned and I had to pay a tow truck to haul my car. I also will be needing a refund since I rented the equipment for 6 hours had it for 2 and couldn't use it.David H.
Nothing. Top-notch service all around!Chris M.
Very clean. Staff was very professional.JASON N.
Everything went great.EUGENE C.
Best customer service that I have ever received from a uhaul location ever.TIMOTHY C.
I wish I had gotten the name of the gentleman who checked the truck back in. He was fantastic - very courteous and customer service oriented. He is an asset to your location. I see the name Robert Torrez on my return rental agreement - if that's him, please make sure to thank him for me and give him some recognition - he did a great job.Robert M.
Le client n'a pas laissé de commentaire.BRETT M.
Le client n'a pas laissé de commentaire.Danya C.
Le client n'a pas laissé de commentaire.Armando G.
Le client n'a pas laissé de commentaire.MOZHGAN K.
Honestly the 19,95 $ truck rental wasn't realistic. I drove 43 miles and the final bill was 53 $. Just too pricey I felt. I wish I would have asked for a estimate based on the mileage before I committed to rental.LORI H.
Everything was wonderful, the whole process from pickup to return of van was smooth and easy. Very happy with rental process!michael S.
Le client n'a pas laissé de commentaire.MARLENE P.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Ralf D.
Have them better trained in customer service and PR skills!raul E.
Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞GLORIA A. | Expérience générale
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.NATHANIEL G.
Le client n'a pas laissé de commentaire.ETHAN S.
the rental process took to long when arrived to the site. Also it took forever to be charged for a pack of fasteners since the equipment did not have bar code readers. The personal was really helpful and doing their best but the system and equipment that they used did not helpJose rodolfo C.
Le client n'a pas laissé de commentaire.DANIEL V.
Le client n'a pas laissé de commentaire.terry J.
Le client n'a pas laissé de commentaire.Shirley H.
Le client n'a pas laissé de commentaire.BRAHM R.
The staff went out of their way to be helpful and kindJACK B.
Good people. Awesome company. Will continue to use for moving needs.FRANK T.
We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul centerRobert C. | Expérience générale
maybe one thing could be improve on is that I had to wait on the vehicle to be disinfected i feel like that could have been done prior to the customer arrival.kenneth K.
Everything was great!FELICIA P.
very happy experience--THUNESIA D.
Le client n'a pas laissé de commentaire.Christopher P.
Aaron is awesome!! Thank you guys so much!!JOSEPH B.
The first employee to help was a total retard. he got me the wrong trailer, which meaning I had a return trip to get the correct one. The truck price went from 19 $to 79 $. I was in immediate need of this equipment. It felt like a bait and switch because I was over a barrel. Totally frustrating experience. I will do my best to never use Uhaul ever againMichael B.
As of returned the vehicle the lady completed about cigarette ashs we dont smokeEd Benavides /.
Ayman assisted us during our drop off and was very courteous, professional, and friendly. I have worked in customer service for many years and he was the ideal representative i would for my company.ARTUR K.
I'm not sure what changes have been in the last few months at this location. But they are for the better whoever is running it now is great there was someone by the name of Cindy that claimed she was the owner in the past and it was horrifying not just for me but listening to how the customers were treated the entire culture was toxic that was in the past today and the last time I rented hear from the new general manager was lovely thank you forSUSAN H.
This location in past was dreadful. A woman named Cindy. Was rude to customers in line. Then me. They were horrifying. Rented a month ago and today. Totally different staff and culture. Pleasant had the equipment. Thank you for making changes at this location. Gentleman that helped us was professional and efficient!SUSAN H.
Le client n'a pas laissé de commentaire.Diane H.
Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.Robert C. | Premières impressions
Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevadosLazaro S. | Expérience générale
Very helpful friendly staff!SHAWNA H. | Expérience générale
Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas graciasARMIDA R. | Expérience générale
Natali was very helpful and kind.EDUARDO D. | Premières impressions
Le client n'a pas laissé de commentaire.Telisa W. | Expérience générale
Thanks everyone for be to nice and friendly and helpful all the timeMaria J. | Expérience générale
Le client n'a pas laissé de commentaire.Duane H. | Expérience générale
Le client n'a pas laissé de commentaire.Jesus H. | Expérience générale
No comment at this timeEd M. | Premières impressions
I really liked the gentleman who helped me. He was very nice and I enjoyed his help.Serena S. | Premières impressions
Ms Martin was very helpful in assisting me with my storage and relocating effortsDuane H. | Premières impressions
The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank youLazaro S. | Premières impressions
Le client n'a pas laissé de commentaire.Gardenia E. | Expérience générale
Le client n'a pas laissé de commentaire.james s. | Premières impressions
Saw the SignsEarnest H. | Premières impressions
I found the staff to be very professional.Jason F. | Expérience générale
About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.courtney s. | Premières impressions
Le client n'a pas laissé de commentaire.Eluzabeth N. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca M. | Expérience générale
incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!David K. | Premières impressions
Le client n'a pas laissé de commentaire.Amy C. | Premières impressions
Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.Steven W. | Expérience générale
Le client n'a pas laissé de commentaire.Justine J. | Expérience générale
There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.Melissa R. | Premières impressions
Great employees!clover s. | Expérience générale
The manager and owner were so sweet and very helpfulALICIA R. | Premières impressions
Le client n'a pas laissé de commentaire.Simon L. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC H. | Expérience générale
Le client n'a pas laissé de commentaire.Meleese H. | Expérience générale
Fast and friendly serviceJohn B. | Premières impressions
My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.Francine M. | Expérience générale
Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowellKATHLEEN H. | Expérience générale
Keep up the great work.NOAH D. | Premières impressions
Wonderful storage rental experience.LESLIE C. | Expérience générale
Aaron was very helpful, positive and professional.Paul R. | Premières impressions
Staff is very helpful and friendly.Rosa S. | Expérience générale
There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i'm using.Edward R. | Premières impressions
Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.dean w. | Expérience générale
The main gate malfunctioned often.Raul G. | Expérience générale
Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.Letishia O. | Premières impressions
No commentMeleese H. | Premières impressions
The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.Mariur S. | Expérience générale
Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.Carmen I N. | Expérience générale
Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the truJack G. | Expérience générale
Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.Mariur S. | Premières impressions
Very helpful staff even in the heatMoeses S. | Premières impressions
The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.Simon L. | Premières impressions
The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankfulAlycia M. | Premières impressions
Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.ANGELA A. | Premières impressions
Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.DALE ROBERT S. | Expérience générale
Muy buenaJose B. | Expérience générale
All good. .fast and friendly....smoothLonnie C. | Expérience générale
Great employees exceptionally good experience all together at this particular location.Jack G. | Premières impressions
Good, timely service. Met the needs. Clear explanation of services. Merci.Daniel N. | Premières impressions
The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echolsteresa e. | Expérience générale
Great customer service ! Very nice people and really a lot of help ..teresa e. | Premières impressions
The staff was very helpful and knowledgeable.Marvin H. | Expérience générale
Good service. I have no complaints.JAMAR T. | Expérience générale
This U haul location has given me problems multiple times its almost like they don't want to provide services.David H. | Expérience générale
Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as welCheyenne M. | Réservation
Everyone was courteous, helpful and made the process painless.ron c. | Réservation
The staff is great if the manager, Alex Smith, isn't included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2joel m. | Expérience générale
Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That's not a good policy .cindy h. | Expérience générale
The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nicejavier d. | Expérience générale
The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!Pamela H. | Expérience générale
The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.SHERRI H. | Expérience générale
Shawn was a pleasure to work with and very accommodating and informative.Karla F. | Réservation
Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled moveChelsea K. | Expérience générale
Helpful staffKEVIN B. | Expérience générale
The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedoutjason n. | Expérience générale
I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustratingGeniece G. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!