Évaluations des clients U-Haul Moving & Storage at Plaza Trail

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Plaza Trail

Cote générale :

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James D.
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Le client n'a pas laissé de commentaire.

RANDALADAM B.
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Rip off. Charged for 2 days instead of 1.

MICHAELP M.
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Great experience with on-line reservations & check-in. No problems with equipment. Locations was well staffed and organized. Would absolutely use again and recommend to a friend.

SHARONKAY B.
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Everyone was so helpful. The folks there were friendly and made sure we had a great experience. This was the easiest part of moving, Thank you for all your assistance. A+ experience.

DONALDEDWARD H.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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You charged me $135 for returning the tow to the correct location. I would never recommend U-Haul.

JOSEPHDAVID D.
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The staff at this location were nice and made sure that I understood the contract and use of equipment, quick to help get it hooked up and unhooked upon return, friendly and courteous, the model of what one would expect from a company of this caliber

TINA J.
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Le client n'a pas laissé de commentaire.

James S.
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Truck pulled to right side as you drove, heater on truck was questionable. No happy medium with heater, low set was the same as having it high. Floor is box was peeling up in a section.

FRED E.
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Have more option such as the 5X10 that is listed on the website

SUSANNAJEWEL S.
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Rude people. Truck with engine light on. Disagree with gas reading. Just shady overall. Miserable people work there.

Dorene K.
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The mobile system did not work when I arrived to pick up the truck. I ended up having to go inside to complete my pickup and was informed by the employee assisting me that they were experiencing a lot of that problem yesterday morning. The same happened when I returned the truck, unfortunately the location was closed, therefore I was unable to go inside to complete my truck return. I had no means of returning the truck today once the location opened, so I took the picture of the odometer and has gauge, emailed it and dropped the key in the drop box. I don't think it's fair for me to be charged a $20 service fee because the companies mobile service was faulty. The last time I rented a truck was before the mobile service was initiated and I returned the truck following the procedure that I followed last night without a fee. It's not fair that a system designed to make things more convenient for customers end up costing us more money because it doesn't work. I would like a full refund of the $20 after hours drop off fee. I look forward to hearing from you.

SHELLYANN C.
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Le client n'a pas laissé de commentaire.

Greg W.
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Le client n'a pas laissé de commentaire.

CHRISTOPHERRAY F.
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Willie and the folks did a great job as usual. I am happy with the service and appreciate the courtesy and professionalism displayed by all the folks I interact with at this location. For sure setting the standard for all others.

Daniel S.
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Those folks be hustling. The staff were getting it done with smiles and help after an extremely long day. Thanks so much

CAMERONWALDEN MI S.
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Le client n'a pas laissé de commentaire.

GLORIAJEAN H.
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Customer Service was excellent

Amil H.
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As always, South Plaza Uhaul was ready for me with a good, clean truck, and ready at turn in. They always make it easy. Professional, courteous, and just good people. I will keep coming to this location.

Larry M.
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Truck was not checked out and did not have working trailer lights for the car hauler. I had to drive to the Norfolk Uhaul location and exchange the truck for another.

THOMASLEE K.
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Le client n'a pas laissé de commentaire.

RAS-SELASSIE T.
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Nothing everything was perfect

MARC B.
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couldn,t be happier

JAMES P.
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Very quick checkout.

Christopher A.
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Le client n'a pas laissé de commentaire.

CHARLESGLENN W.
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Le client n'a pas laissé de commentaire.

DONALDNEAL M.
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Le client n'a pas laissé de commentaire.

TAMMYLYNN S.
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Le client n'a pas laissé de commentaire.

RHONDA G.
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I didn't like how you scanned my personal information and how you no longer could except my own car insurance.

TRACYDANIELS P.
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I was given a key and the associate walked to a truck. However, it was a different truck than the one that was on one contract. I did not realize the error until I tied to return it using the after hours, uhaul.com/share app. Because I had the wrong truck, none of the info matched up. I spent a ridiculous amount of time on hold with customer service and tech services. After 90min of trying to return the truck, I called back customer service to let them know again the issues and was told to lock key in truck and she would document the problem with the drop off location. I was delayed 1 1/2 trying to return the truck after an exhausting 6hr. move then a 200mile drive to MD afterwards. Please have more reps to shorten hold times and implement alternatives to the return process if there's an error/mistake/issue.

CHRISTOPHERK O.
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Very bad customer service

MICHAELC G.
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Had a gentleman that was extremely rude kept pulling his mask down and stepping towards me like he was about to hit me. Acted like he was being inconvenienced for me being given the wrong information. Was yelling and cursing at me. Other than that my experience with uhaul was great.

VIRGINIAANN S.
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Le client n'a pas laissé de commentaire.

BRENDAFAYE J.
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The vehicle I used had animal hairs all over the seats and an animal smell. I didn't have time to switch out the vehicle because I didn't want to arrive late to the store to pick up my merchandise; which is why I rented the van. I have bad allergies to animal dander & hairs.. I don't think the vehicle was properly sanitized according to CDC standards prior to assigning it to me.. so I simply drove with the windows open and mask on during my use.. However, the staff was very pleasant & professional and compensated me for my troubles. Thank you!

David S.
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Keep up the great work. Equipment was clean and ready for pickup on time.

Anissa M.
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Great customer service with a quick and easy rental process.

Regina F.
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$19.99 for two days turned into over $100....misleading I paid for rental, gas back to full and $0.69/mile so why put gas to full?

BRIANEDWARD W.
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Everyone at the South Plaza location was very professional and friendly.

Robert L.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Tonya M.
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Do what you are doing and people will be satisfied. Thank you

Patrick F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

William B.
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thanks for the quick rental. i feel like the mileage charge is a bit high, but, do recognize this is a business and there needs to be profit. i do wish that there was a flat rate rental option for folks like me that didn't need the rental for such a short rental....about 2 hours.

Brian D.
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Could have been cleaner

FORRESTCHADWELL K.
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Le client n'a pas laissé de commentaire.

EMILYALICE W.
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Le client n'a pas laissé de commentaire.

MATTHEWJ S.
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Always great service from this location. Great staff. Easy in and out.

Corinne V.
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Loved the online check-in and check-out process. The call to the person verifying me was a bit weird and creepy according to that person. Maybe make that a bit more professional. And maybe an option to pay an estimate for the gas used. Other than that, it was absolutely awesome!

Neil H.
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I was very pleased with the service and equipment. Chantel has a great sense of humor!

AUSTEN L.
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Le client n'a pas laissé de commentaire.

Curtiss S.
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Great experience...VERY friendly staff.

GENENELOUISE W.
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Went through hell to get a u-haul. I had one lined up 12/24 then found out my hitch wasn't complete so had a hard time finding a place to put on a wiring harness on had to wait until 12/26 to have that installed and the place my trailer was wasn't opened back up until 12/28. found another trailer at a different place went to pick it up and someone was driving off with it. i was scheduled to pick up at 3:30 am who in the hell would set up a time for that. finally after talking to someone on phone i finally did get a u-haul to rent back at the place my hitch was being worked on normally it wasn't suppose to go off lot but i was given it because of all the hassle. which is a good thing because when I got to my destination i was given a call that the other u-haul we were suppose to get was not available in our area and the closes one was about 1 hour away. Lets just say I was not a very happy camper at all this time around.I do understand it was around the holidays but when someone has a trailer reserved it should be available and if business are closed you should let a person know.

JOANNEMARIE S.
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Le client n'a pas laissé de commentaire.

James M.
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The customer service at this location was excellent. It's the events leading up to our actual pickup that was unsatisfactory. I ordered a 20' truck well in advance. The day before you all called to tell me I was “upgraded” to a 26” truck. We didn't want a 26” truck. After checking she found the truck we wanted for the next day. The morning of our rental you all called to tell us the truck we reserved wasn't returned. We had to settle for a 15' truck as that was all that was available within a 30 mile radius. We were forced to dispose of the thousands of dollars of furniture as the 1st was our moving day and all of our belongings wouldn't fit in a 15' truck. What is the purpose of reserving a truck if that really isn't a thing? I would even been happy to put a deposit down to ensure the truck size I needed was available. I also filed a complaint with the representative I spoke to on Jan 1st and it's Jan 4 and no one has contacted me. Unsatisfactory.

Chris W.
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Le client n'a pas laissé de commentaire.

ANGELINEJASHINA B.
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Le client n'a pas laissé de commentaire.

JAMIE M.
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Great customer service!

Douglas B.
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The trailer that we rented had a strong smell of gasoline from a previous rental.

JEFFERY K.
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Le client n'a pas laissé de commentaire.

Barbara B.
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Le client n'a pas laissé de commentaire.

MARIBEL M.
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Le client n'a pas laissé de commentaire.

VENKATASIVANAGAH M.
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Le client n'a pas laissé de commentaire.

DETRICH S.
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They were nice, knowledgeable and had great Custer y They made my last minute request one of the best. Thank you. I would recommend this location to all.

Joseph L.
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Rude service

CHERI E.
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Le client n'a pas laissé de commentaire.

ROSETTA D.
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Excellent customer service by both gentlemen who assisted us on Saturday. They were very knowledgeable, efficient, courteous and friendly.

Wren T.
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The truck was dirty, had mud covering the rear two tires, both driver and passenger cloth seats had dog hair covering them and remnants of cigarette ash on the dash board and all around. The rear of the van was as clean as it could be and so was the floor of the front drivers area. It's weird that the floor looked cleaner than the seats and the dashboard. It was so bad that when we had the windows open to let out the smell of dog, ash and dog hair and dust flew everywhere, it was disgusting. Glad we had masks. If ya'll switched to leather seats, it might be better maintenance, maybe? Other than the dirty van, the gentleman at the counter was very kind and nice, I had an issue with my mobile pick up but he was very helpful to give me tips. The check out and check in was amazingly easy for a first timer and the young gentleman that checked us in on return was just as nice. Thank you for the courtesy. The team is great, but clean the van if possible.

Elizabeth H.
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The checkout process on the app asked me if the truck needed to be cleaned before another family used it. OF COURSE IT NEEDS TO BE CLEANED. There is a global pandemic. Seriously- people are going to get sick and die because of this company and your procedures. It's shameful and totally disrespectful to your customers.

Phillip F.
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Le client n'a pas laissé de commentaire.

STEPHANIED'ANNE B.
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Much better customer service than the pick up location. Guy was out in seconds after pulling up. Very polite when conversation with me.

SHAINALETTICE MA W.
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Le client n'a pas laissé de commentaire.

brenda S.
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Le client n'a pas laissé de commentaire.

Cheryl S.
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Le client n'a pas laissé de commentaire.

SCOT N.
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More active, helpful, and positive personnel during the weekday shift. Off shift personnel were much more helpful and attentive. I also think that the 89 cents per mile rate was excessive and taking advantage of people who need help in dire situations when they have to move and drive something manageable.

REESE R.
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Le client n'a pas laissé de commentaire.

RICHARD R.
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Le client n'a pas laissé de commentaire.

JANETBRYANT D.
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Excellent customer service at this location

JOHN J.
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Le client n'a pas laissé de commentaire.

Timmy H.
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Le client n'a pas laissé de commentaire.

MICHAELJEROME J.
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Easy to make a reservation and I was pleased that I could return the truck after hours. Overall good experience.

ROBIN H.
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Absolutely TERRIBLE customer service overall. The first woman I spoke with to pick up my truck had a terrible attitude. Her tone was dry and was not helpful at all. The second young lady that helped me was pleasant and very helpful. If it wasn't for her I would have went to a different location. They gave me a truck with the bumper half way hanging off. I went to tell them about the damages before I drove off to ask them to document the damages and they refused to do so. Just implied that they were aware of the damages and pretty much told me to carry one because it wasn't a big deal to them. When I dropped off the truck the man who worked there saw us pull up before 7pm. We were trying to park the truck at the drop off area because we accidentally went to the back. At 7:01 he said it's after hours and we have to do self checkout. I asked how and he pointed to the sign, walked away and shook his head. The customer service was terrible. They were not pleasant nor helpful. I would not recommend nor ever come back to this location. Customer service is everything and they definitely need some basic training .

ron B.
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Le client n'a pas laissé de commentaire.

Robert W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Connor L.
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Le client n'a pas laissé de commentaire.

Edward P.
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Le client n'a pas laissé de commentaire.

PERRYLEE S.
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very good sev

WARRENJAMES T.
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Le client n'a pas laissé de commentaire.

Britney L.
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Make sure I'm charged the correct way and not double charged

THOMASALVA A.
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Don't understand why I have to pay $14.00 per rental for Insurance when I have full coverage insurance with Progressive. Have never been told by Progressive I would have coverage for a rental truck. I have coverage when I rent an auto.

JACQUELINEANNE M.
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Over experience was great

LIANDOGARCIA S.
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Le client n'a pas laissé de commentaire.

Curtis W.
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I was NOT informed of the $20 fee for returning the trailer after the store closed. I returned the trailer between 6:30-7:30pm. AFTER CHECKING MY CREDIT CARD and seeing the “CONVENIENCE” fee of $20 did I become aware of this charge. If the representative, at the time of renting, would have verbally informed me of this I would have gone on line and done it. I don't see well anyway, and trying to read the #6 font on the contract is difficult as hell.

Peyton M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHERMICHA N.
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Le client n'a pas laissé de commentaire.

ANTHONYTHOMAS R.
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Le client n'a pas laissé de commentaire.

Dmytro S.
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Just great! Highly commended

NATARSHABUKEKA L.
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Le client n'a pas laissé de commentaire.

Susan D.
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Le client n'a pas laissé de commentaire.

Kathie J.
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Le client n'a pas laissé de commentaire.

KENDRAMARIE B.
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Le client n'a pas laissé de commentaire.

NORALANETTE L.
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The crew, with the exception of the GM, was helpful and friendly. The GM was rude, kept over talking is, did not ‘welcome', nor did she ‘thank' us. I stated a ‘thank you' as if it were from her and responded to myself as we were leaving. Her ‘lovely' personality was enough to stop me from getting the blankets and dolly that would have made this transport of a new bedroom furniture more pleasant. She was cozy as a porcupine and warm as an iceberg. The antithesis of one that oozed hatred for the ones she provides service to. I will n e v e r use this uhaul again. I'd rather spend double at Penske or Enterprise for my rental needs than encounter that woman again. At least there they greet me.

Patrick B.
Évaluation :

The rental pickup was new and clean, the staff at this location were helpful and courteous. I had a great experience!

Robert W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jack l. | Premières impressions |
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The storage facility is not secure. No fences. No cameras.

William R. | Premières impressions |
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Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!

William R. | Premières impressions |
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Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!

Edward N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Darlene K. | Expérience générale |
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(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Thank You!

Hayley P. | Expérience générale |
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The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.

Emily L. | Expérience générale |
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I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expe

KAREN M. | Expérience générale |
Évaluation :

Great customer service!

Non reviews have been submitted for this location.

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