Le client n'a pas laissé de commentaire.Joshua B.
Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria
Pour nous contacter
Albuquerque, NM 87107
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.angel c. | Expérience générale
DO NOT USE U-HAUL.COM TO RESERVE EQUIPMENT The location where I got the equipment and the equipment itself were fine. It's the U-Haul website that SEEMS helpful, but in fact, is USELESS. While working out of state, I reserved equipment on 06/11 for pickup at 4 pm on 6/12 for a 24-hour rental. On my way back to NM, I received notice on the morning of 6/12 that the equipment was "unavailable" at the location that THE WEBSITE SAID was the ONLY location with the equipment. I was apparently rescheduled to pick up the equipment THE NEXT DAY (06/13) at 11 AM, NINETEEN HOURS LATER. I already knew I had to leave on another work assignment at 7 PM on 06/13, that's why I had PLANNED to have the equipment for 24 hours. Using the USELESS U-Haul website screwed me out of about NINETEEN of those hours. I needed to move three vehicles about 15 miles from one location to another. I only had time to get the trailer, load, move and unload ONE vehicle before I had to return the trailer and go to my next work assignment. And I was still charged for the 24 HOUR CHARGE. AGAIN, DO NOT USE THE WEBSITE. Do yourself a favor, Google phone numbers for all the U-Haul locations in town, and start making phone calls. ONLY THE DEALER LOCATIONS will tell you if they REALLY have the equipment.Marty A.
Le client n'a pas laissé de commentaire.Angela P.
Store rep that helped was great was also able to help us get a better deal than we thought keep it up will definitely use this location again is neededCarlos W.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Jacob S.
Our drop off experience was very quick and straightforward.Danielle S.
All went smoothly ðŸ˜Œgeraldine G.
Le client n'a pas laissé de commentaire.damon D.
Trailer jacks, so you can unhook if neededLewis H.
My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn't checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven't had a single problem! Thank you, Uhaul on Princeton!rebecca f. | Expérience générale
Victor was very friendly and helpful!!CALVIN W.
Le client n'a pas laissé de commentaire.Anna Mae A.
Best customer serviceLarry G.
Le client n'a pas laissé de commentaire.JERILYN P.
The 15 ft. We had reserved had not been returned, so we had to go with the 20 ft., a little disappointing, but the rate was the same.Marsha H.
Le client n'a pas laissé de commentaire.Sharon OR RIch M.
Le client n'a pas laissé de commentaire.Timothy H.
The truck was dirty and had someone else's trash inside, was at less than 1/4 tank and our extra equipment (2 dollys) were not available. We were also instructed to pick the truck up a day early, from a location much farther from requested.Matthew B.
I rented for seven hours. But the return time was less than seven hours.Stephen L.
We ordered s dolly, and this site did not have any to rent. Have more available. The staff was very nice and helpful.Gabriella S.
Quick process. Reasonable cost.Michael D.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.VOL S.
Le client n'a pas laissé de commentaire.EMILIO T.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.Bobby Joe W.
Le client n'a pas laissé de commentaire.DAVID E.
Le client n'a pas laissé de commentaire.Kandis M.
The return was a little confusing because the employee didn't have a name tag so we were somewhat worried we weren't handing keys off to an employee.Isaac T.
Le client n'a pas laissé de commentaire.Linda T.
Le client n'a pas laissé de commentaire.Alexis T. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.Brittany M.
Le client n'a pas laissé de commentaire.ruben J.
Get a knowledgable representative behind the sales counter: someone how to correctly attach a hitch.MANFRED D.
Le client n'a pas laissé de commentaire.Mark R.
Wonderful service!!!Dani B.
Improve corporate database infrastructure for improved performance during high-traffic events.DANIEL H.
Nothing. Fast and professionalRandall A.
The man working the counter and managing the store was awesome. He hitched the trailer and was immediately there to unhitch it when I returned. He made it super easy. I should have gotten his name! The app based reservations, pickup and drop-off are awesome.ALFONSO R.
Le client n'a pas laissé de commentaire.WARD P.
Clean vehicle between usesJOSE Z.
Le client n'a pas laissé de commentaire.Randall B.
The only comment I have is they accidently gave me a car hauler that was stolen from Texas by mistake. Only found out about that when I was returning the trailer.JOHN S.
Le client n'a pas laissé de commentaire.Brad B.
Le client n'a pas laissé de commentaire.Ralph K.
Le client n'a pas laissé de commentaire.Jan T.
ThanksJOHN D B.
its all goodPATRICK B.
Very pleased with everything as a past employee the standards have remaind excellent and I will be doing business with you in the future. Merci.Thomas W.
Le client n'a pas laissé de commentaire.Dinah T.
Le client n'a pas laissé de commentaire.James T.
Won't rent from U-Haul again. I was twenty minutes late and got charge another day. When I returned the van the employee didn't tell me anything. Even if the system charges another day automatically, the employee could have told me my bill will be 30 $higher.Daniel C.
Le client n'a pas laissé de commentaire.SPENCER B.
Excellant locationGregory H.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Victor M.
Staff hooked me up and told me I was good to go w/out an inspection. When I called UHUAL and gained access to the online inspection site I found in my text messages I found the picture of the trailer were not pictures of the trailer I rented. I called in to report this issue. My upload to an email to report this failed to go through. I will try again.Mark H.
I always enjoy renting from Uhaul. They do a good job.William T.
It was quick, easy, professional, done correctly, and good quality.Brian L.
Staff was very friendly and helpful. I really appreciate people and companies that are easy to do business with.Jason S.
Le client n'a pas laissé de commentaire.Perry T.
Le client n'a pas laissé de commentaire.Nanci H.
Manuel Garcia was great. After hour drop off was ridiculously time consuming. Bait and switch with your photos of aluminum trailers and when I picked the trailer up found it to be heavy steel instead. Disappointing!Martin M.
Got charged more than I should have. Customer service said I would get a refund but still haven't and it's 4 days later and the charge went from pending to cleared yesterday. The agent did not say u was getting charged for 100 miles when I said I would only be driving about 40. Terrible customer service.JASON F.
Le client n'a pas laissé de commentaire.Tracey V.
Staff very accommodating and helpful.Sheila G. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.Edwing R.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.JAMI P.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Extremely helpful & courteousMICHAEL B.
Le client n'a pas laissé de commentaire.Adrian P.
The man at the desk with glasses lied and said they had non available but when we called we picked it up right away...he did say sorry or explain why he told us he had non available. Not going to this location again.Evelyn P.
Le client n'a pas laissé de commentaire.Trish T.
Le client n'a pas laissé de commentaire.donna A.
Le client n'a pas laissé de commentaire.Patrick T. | Expérience générale
We had ordered a 26' truck and when we went to pick up they let us know we would only have the truck for 5 hours instead of 6. So we had to settle on a smaller truck.ERIC H.
On line check un was too difficult to navigateVALARIE A J.
Le client n'a pas laissé de commentaire.Martha J.
The online, app-assisted pickup was a complete disaster. If I wasn't a fairly savvy Internet / computer user I would not have been able to complete the pickup without getting help. Buttons in the app were not functional. I ended up going to the webpage, where fortunately, it was able to pick up where I left off and complete the pickup process. I can not recommend the automated pickup process to anyone. The fact that you have to go into the office and be handed the key by a person at the end kind of negates the whole concept of being touchless in the end, anyway.Robert S.
Superb customer service. Customer technician had a mask on the whole time. Everything was ready, hooked up quickly and on my way. Great job!!! Thank you, Erin JacksonErin J.
Please sweep out the back of the trailers before renting them. I picked up my trailer and it had pieces of metal, dirt, and shards of glass in it. The overall trailer looked horrible and you can tell it is not well maintained.ANTONIO G.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.William B.
Everyone involved in helping us was fantastic, Thank you, It was a sensitive time as we lost our mother in lawWilliam U.
I didn't know how to open the gas tank. It is a little unusual and maybe could have been pointed out before hand. But the guy in charge was so helpful, and the rental so good, and the great price, that I have already recommend this location to another person.Robert S.
Le client n'a pas laissé de commentaire.Reynold D.
Le client n'a pas laissé de commentaire.REBECCA M.
Only drove the pickup 3 miles from location when a drunk driver pulled in front of me and caused me to crash into them and was still charged 251,00 $ for a full day. Not happy with that.David F.
Have your employees follow safe practices would be an improvement. The gentleman that filled out the paperwork/rental agreement for the smaller trailer was not personable and wore NO MASK. He seemed to resent my questions. The gentleman that hooked up the rental equipment was very personable but pulled his mask down inside. Except for safety protocols, which ARE CRUCIAL to the safety of your customers and their families...much less your own families. I may have been exposed recently and if not, I feel that I could have been exposed by YOUR PERSONNEL. Thank you for the attention to this vitallyerin J.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.NICHOLAS A.
Thank you! Our rental was top notch from start to finish.Tricia C.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.Joel A.
Le client n'a pas laissé de commentaire.Matthew G.
It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Merci!Julia P. | Premières impressions
Le client n'a pas laissé de commentaire.Alfonzo R. | Premières impressions
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Jade is a great asset to your company very helpful an great customer service. Thank you JadeGeraldine T. | Expérience générale
Josh and Jeremy were most helpful. Great job guys! Thank you so much!Karen F. | Expérience générale
This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.Michelle G. | Expérience générale
Guy who helped me was a champ. Cool, professional.jeremy t. | Premières impressions
By far the best experience I’ve ever had with U-Haul.Julie A. | Premières impressions
Thanks for your help yall.william p. | Premières impressions
The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.Leslie O. | Premières impressions
Thank you so very much for the wonderful service!!! The Staff was VERY helpful.Fedelina G. | Expérience générale
This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!Frank D. | Expérience générale
Was harassed by the staffDANIEL T. | Expérience générale
Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now onEric M. | Expérience générale
HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -SharonSharon E. | Réservation
Fair organized highly recommendMelissa J. | Réservation
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