Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

6 623 évaluations

4301 Pulaski Hwy   Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

(410) 327-7100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 327-7100

4301 Pulaski Hwy
Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service. the Rep happily answered all my questions, and helped me hook up the trailer. It was my first time driving a trailer but it was overall a positive experience that I would totally do again with uHaul next time I need to.

Joshua F. 
Évaluation :
5

Facilities were old, but clean. It was great having the option to store my belongings for a month free with a one-way truck rental. The staff member who helped me at the Pulaski Hwy location, Lamont D., was friendly and communicated well. Check-out process went smoothly.

Slu C. 
Évaluation :
4

The only problem was the truck smelled heavily of smoke. I know it's hard to control what people do in the truck, but it definitely irritated my lungs/my asthma. Otherwise, great experience!

Chrissy C. 
Évaluation :
5

Check-in and check-out was quick great customer service

Jermal B. 
Évaluation :
2

Truck was dirty and the cab had several thing broken inside. Computer said we were running out of gas even after filling it up. The truck had no license plate on it. The roll-up back door was locked and had no key; we had to drive back to the pickup location to get it unlocked. No consideration from the location for the added mileage or time required to return to get it unlocked.

corky C. 
Évaluation :
5

The UHaul person who assisted with the check-in was tremendously helpful. The app did not work.. he stepped in to assist and allow us to pick up the truck. Many grateful thanks.

HENRIETTA K. 
Évaluation :
5

I think U-Haul is a great service and unlike any other sometimes I don't even need to move anything I might just need a ride to another state and I'm getting a hassle from rental car companies you guys make it easy U-Hauls already The Best of the Best and I don't think you guys need to change anything to stay great thank you

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
2

The mobile app pickup experience simply did not work as it should. The keys were not in lock box. There were no morning blankets in the truck at pickup. The app did not allow be to upload pictures for check in or out procedures. The original truck had a check engine light so I couldn't get a read of odometer. Fortunately the staff helped me and took over where needed. However it was clear that if I needed the truck outside of store hours, 24/7 pickup wasn't realistic

Martin C. 
Évaluation :
5

Nice workers all around. Thank you!

Elliot G. 
Évaluation :
2

In Office computer work is bad.

Khawaja T. 
Évaluation :
4

One issue was wet blankets, it would be better to check them before giving them to the customer

Hubert M. 
Évaluation :
5

The customer service was excellent the young lady and gentle man went above and beyond to help me I was very pleased think you I will be back

ANDRE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prisca O. 
Évaluation :
1

The General. Manager that work there is so rude to her customers. She does not need to be working there

Nickcole J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
1

THE VEHICLE WAS ABSOLUTELY DIRTY. THE FLOORS HAD ARMORALL ON THEM MAKING THEM SLIPPERY. THE SERVICE GUY WAS HOSTILE WHEN I WAS SPEAKING TO THE CLERK ABOUT NO GAS IN THE VEHICLE WHEN I PULLED OFF THE LOT. THE SERVICE GUY ACTUALLY SAID IT'S MY JOB TO TELL HIM HE DIDN'T DO HIS JOB. HOW DO YOU SAY THERE IS NO GAS WHEN YOU DON'T REALIZE THERE'S NO GAS UNTIL YOU HIT THE HIGHWAY. ALSO THE TIRES AND STEERING ARE IN BAD CONDITION. RUDENESS WAS THE COIN OF THE REALM WITH YOUR SERVICE GUY.

lorenzo E. 
Évaluation :
5

Ma my e your computer sister more reliable. The staff was excellent but they were handcuffed by your rental system on April 30th. Nobody could do anything efficiently. Many customers were upset; but, your team kept its cool and did the best they could with a very slow connection. The truck was spotless inside and out.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahern T. 
Évaluation :
1

After driving all over Maryland when my “reservation” was canceled last minute without it being communicated to me, I arrived at this location and received attitude about being “late” when I was told by the 800 number to be there at 1200 pm, which I was. My whole experience with uhaul was atrocious.

Mary G. 
Évaluation :
1

millage and gas were not accurate. unprofessional environment. misleading information and or lack of. poorly run. would not recommend to anyone. need to reevaluate staff and management selection

GILL C. 
Évaluation :
1

I booked a reservation online for 10am pick up as well as filled out all the paperwork and still had to wait in line for over a hour

Monteal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline K. 
Évaluation :
1

I MADE MY RESERVATION EVERITHIN ONLINEAND I CHOOSED 2 HOURS OF USE AND 3 MILLES, BUT WEN I WENT TO PICK UP THE TRUCK THEY CHANGED FOR MINIMUN 10 MIES BECAUSE THEY SAY ITS THE MINIMUN MY CONCERN IS IF TE IS TRUE WHY IS THE OPTIONS ONLINE TO CHOOSE FROM 1 MILE AND UP THAT MADE ME PAY MORE MONEY IF THAT IS TRUE SO BAD CHEATING CUSTOMER

ROAMEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

XIAOGUANG S. 
Évaluation :
1

This is a rip off I had the vehicle 11/2 hours went 11 miles and it cost me $60 !!! That's ridiculous??

Paige B. 
Évaluation :
4

S.O.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Place was clean. Employees were friendly and efficient.

Keven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Epiphany M. 
Évaluation :
3

I was overcharged

Courtnie B. 
Évaluation :
5

Would recommend to not contract with AK moving company as they cancelled on me several times after looking at recent reviews, they have done that to others recently too. It really impacted my move negatively.

brittany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

All perfect

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryJo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin T. 
Évaluation :
5

Very friendly staff members that were very helpful. No recommendations.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kiana W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

The location was busy. However, the young man that helped me was fantastic. He made certain that everything was taken care of. The lady working check in also seemed to be taking good care of the customers that she was helping. Great place!!!

Robert N. 
Évaluation :
3

Absolutely no shocks in the truck. Would recommend notifying customers in some way that it's not safe to ride the truck if pregnant or have had a neck/back injury.

Corrinn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tae Yun K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

Mistake will cost me over 300.00, equipment was not properly registered, the gas tank was on empty, the mileage was wrong. Management doesn't promptly get to customer's and I am just totally dissatisfied with my experience.

Sakinah A. 
Évaluation :
5

All was wonderful thank you have a blessed day.

BARBARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoKeya S. 
Évaluation :
5

Nothing keep the good service up.

Mary D. 
Évaluation :
3

Service at pick up was excellent and courteous. However, when I returned the truck I was told I was "good to go" and that they'd email me a receipt. It has been over 24 hrs and I have not received a receipt/confirmation of my charges.

Hannah Z. 
Évaluation :
5

Sharon and her staff are amazing!! Always friendly and professional. And they always go out of their way to make sure my rental experience is perfect every time. And the office and Trucks are always clean and Smelling fresh.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa K. 
Évaluation :
4

I would still recommend this location to anyone. However they need to check some of their equipment as I had to switch vehicles at the beginning of the process.

Alexis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latreisha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damani S. 
Évaluation :
5

Nothing. Great 😊 Thank You 🙏🏼

Jason S. 
Évaluation :
2

The office charged me for insurance even though I exclusively asked to not include it. Upon the return, when I saw this charge , I asked about added charge and the gentleman said. Well, too late you have already returned the van. Not the experience that I was hoping for.

Mohammad A. 
Évaluation :
5

Sharon checked me in and she provided friendly service. Thanks

Steven P. 
Évaluation :
3

I would not recommend renting from here because a $19,95 truck rental came out to a $72,7 charge! Outrageous... I had the truck for under 4 hours and only traveled maybe a total of 12 miles.

Edward A. 
Évaluation :
5

All the staff were great!

Lane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawday H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gavin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

My man Arsenio took such good care of me. He is the best!

BRETT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
4

Rien

Arnita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

I'm okay with uhaul they good

MUHAMMAD Z.  |  Expérience générale 
Évaluation :
3

I put gas in the Uhaul before I dropped it off and still was charged for gas

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G.  |  Expérience générale 
Évaluation :
5

Good service 👍

MARSHA A. 
Évaluation :
1

No one answers phone or email. They checked me into a unit without my permission or presence two months before I had the unit reserved for 22 May 22. My credit card was charged without my permission thus essentially stealing and I intend to deny the charge. I have contacted U-Haul formally and an official letter of complaint has been filed on 7 Mar 22.

Dixon H.  |  Premières impressions 
Évaluation :
5

Great customer experience.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denny s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER E.  |  Premières impressions 
Évaluation :
4

The car dolly wasn't very good maintenance we have problems with the chain t o securities the car.

LUZMARIA M. 
Évaluation :
1

The store manager Sharon Luette and the co-manager need to be retrained or better yet fired/replaced because the way they deal with customers complains/problems is very unprofessional. I rented a U-Haul on 02/16/2022 to 02/21/2022 they bill me for it. Then turn around and bill me again from 02/16/2022 to 02/24/2022 which double the price. After three days of trying catch up with the manager who signed off on the overbilling me, she had the nerve to be mean and nasty about it when i finally met up with her. Just like her co-manager whom I met the day before both brushed me off as if 819,63 is a joke or something. Long story short they are saying they only giving me back153,09 when then ow me 486,77 AND NO I DID NOT GET AN APOLOGY. Currently waiting for customer services to call me back its a 40â€"50-minute wait.

DANIEL A. 
Évaluation :
2

When I wanted to get the key, local employees told me that car assigned to me by the app is down and I should ask the online support to assign me another car. I wrote that in the chat and it took forever until I got a response: "since you're there, you can ask them to help" I showed the local employees the one-line response, and they were like maybe you can find an "I cannot find this vehicle" button and use that to get a new vehicle. I showed them the app that I've already passed that step and I don't have that option anymore. They were like okay so you can wait because we're busy. I called the U-Haul phone number then because the chat was unresponsive. I was waiting for a customer service representative for a while until one of the local employees came and helped me to get a working vehicle.

Hooman T. 
Évaluation :
1

Y'all charged me for a flat tire i didn't do

Steven C. 
Évaluation :
5

the delivery personnel who drops off the Ubox to our apartment could have called during dropping off the Ubox, we would have known that it was already dropped off to our place.

Madel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
4

The agent that helped me was Awesome....at times helping two people at the same time knowledge and willingness to help with a since of humor was Great......but the App had issues up loading Drivers license.

RENEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Lamar H. @ Store Location number 22 was very efficient, and professionally took Great Care of my rental needs..

EARL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kelly S. 
Évaluation :
2

Didn't get my receipt until 6 hours later. Could not find the keys I left with the employee who checked in the truck that day…

VINCENT P. 
Évaluation :
4

Ed was very helpful.

mary L. 
Évaluation :
5

The young man, Lamaar, who assisted me, was helpful, funny, pleasant, and made me aware of the pros and cons of all of my options. I noticed that he engaged all customers in the same way. He conducted himself this way while assisting me, answering questions from a customer in another line, helping a colleague, and answering the phone! Applause warranted! Give this guy a raise!

MARIAM S. 
Évaluation :
1

Was switched to this location last minute and did not have the blankets, Dollie and furniture Dollie that I requested and paid for. Truck only had 1/4 tank of gas. Would be nice customer service to offer a full tank of gas when the reservation is long distance/one way. Was very stressful to maneuver city traffic to find gas in an unfamiliar area.

DIANAKATHRYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVATORE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamiah M.  |  Expérience générale 
Évaluation :
5

The two young gentlemen at the counter on Friday evening were very courteous and professional. One of them was especially very patient with showing me the door code process and took extra time to walk with me to the unit. He showed me how to use the ladder and even got the lock out of the unit for me. The customer service given to me was above and beyond exceptional! Hopefully this young man, with the nice brown locks will receive a promotion for being so professional.

Ruth B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet A.  |  Premières impressions 
Évaluation :
5

The staff was exceptional at helping me out. Even when they didn't have an answer they went and got it and came through for me. Not one complaint here. Great team! Thanks again!

Jennifer T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORIYOMI F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R.  |  Premières impressions 
Évaluation :
5

Cari was very helpful showing me the storage container and was very courteous and informative

wayne k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIE W.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD E.  |  Expérience générale 
Évaluation :
1

They do sex arrestment and bulling there

AMNER D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danyelle B.  |  Expérience générale 
Évaluation :
5

The person working the day we rented a storage space was courteous and polite, and answered all of my questions I asked and I was quite satisfied.

Brenda J.  |  Premières impressions 
Évaluation :
5

I LOVE THIS UHAUL!!! I BEEN HERE FOR OVER 10 YEARS AND THE STAFF GETS BETTER AND BETTER THE SERVICE I RECEIVED ON FRIDAY WAS ABOVE AND BEYOND I WOULD LIKE TO THANK THE LADY FIRST FOR MY LOCK OUT!!! THANK YOU ❤️☺️❤️ FOR THE GENTLEMAN THAT GOT ME IN THANK YOU VERY MUCH  FOR THE GENTLEMAN THAT MADE ME LAUGH SOOOO HARD WHEN I FIRST WALKED IN ABOUT MY WASHINGTON TEAM GEAR LOLOL AND THE TO THE YOUNG LADY I HAD SOOOO MUCH STUFF OUT INTO THE AISLE SHE DIDN'T GET UPSET SHE HAD TO STEP OVER STUFF AND FINALLY THE YOUNG MAN AT THE END OF MY DAY THERE THANK YOU VERY MUCH THANK YOU ALLLLL

PHILESHIA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYPRIAN J.  |  Expérience générale 
Évaluation :
5

The staff was amazing and very helpful. Everyone had a great attitude and gave fantastic service can't recommend them enough!

Jennifer T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONJEY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAKYRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

curtis c.  |  Expérience générale 
Évaluation :
4

My only issue while moving in before 10pm the doors wouldn’t open so I had to move in thru the after hours access door

shantera f.  |  Premières impressions 
Évaluation :
3

I had mouse droppings in my boxes I really really didn’t like that at all.

donna m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lizbenette a.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RONALD C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIRA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COUNT B.  |  Premières impressions 
Évaluation :
1

I had a very horrible experience there. They booked me the wrong room and when I went back to clear up the error there were no other available rooms. This was after I was transferred to 3 different facilities.

KERNAPINKY THERE W.  |  Premières impressions 
Évaluation :
5

Maceo, I believe his name was. Efficient, polite, courteous! I'm well pleased with the experience! Thanks!!!

Edward K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M.  |  Expérience générale 
Évaluation :
3

The lighting was off

Shinikki W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiasha S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R.  |  Premières impressions 
Évaluation :
5

Customer service was phenomenal, building is easy to access and secure

Francine J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney B.  |  Expérience générale 
Évaluation :
2

Doors are narrow and edged with metal. could not get items into the unit. Had to abandon the move in. Staff was helpful and friendly

Jordan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Premières impressions 
Évaluation :
2

I was unable to contact the storage facility for multiple hours while en route. (Ask Uhaul customer service. They left 2 messages, and I spoke to more than 3 reps.)

Hunter M.  |  Online Move In 
Évaluation :
5

The service was. Impeccable

DENISE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M.  |  Premières impressions 
Évaluation :
1

Not sure what's going on but moved my stuff out on may 1, 2021 got a call about 10 later stating they put a lock on my door and I would have to coming into the office and pick up a key and I will be charged accordingly which didn't make sense since I already had all my belongings out of the storage. This whole experience was just bad when I got to Maryland where I was supposed to get my original storage gave it away. I was accused of losing the U-Haul key which I had no idea what they was talkin about but once again there was a telephone call stating that they will be charged me for a uhaul key. Which I had because I was still renting the van

Nicole S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha B.  |  Expérience générale 
Évaluation :
5

It was a pleasant experience.

Tessa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley s.  |  Expérience générale 
Évaluation :
5

The people with the last key highway were great it was clean I could get into it anytime I wanted it and I would definitely definitely use it again

James P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
5

Staff are very helpful and polite.

THERESA G.  |  Premières impressions 
Évaluation :
1

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

dallas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S.  |  Premières impressions 
Évaluation :
5

Tasha and the other team members were really friendly and helpful.

STEVE E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

falisha f.  |  Premières impressions 
Évaluation :
5

Very nice and professional staff. Thank you very much

Fatima S.  |  Expérience générale 
Évaluation :
5

Everyone was great and had excellent knowledge and skills to help me get my work done. This place is amazing.

Ian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Expérience générale 
Évaluation :
3

The customer service slightly improved when the female manager was replaced by the current manager.

NAtALIE C.  |  Expérience générale 
Évaluation :
3

There were rodent droppings everywhere

christopher p.  |  Expérience générale 
Évaluation :
4

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

Jennifer H.  |  Expérience générale 
Évaluation :
5

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 

Marvin B.  |  Premières impressions 
Évaluation :
4

Tenants should be able to pay bill at anytime online and not have to call.

lisa g.  |  Expérience générale 
Évaluation :
1

From the vehicle not being ready on time, to not being empty, to bring charger for equipment that I NEVER received. UHAUL. Has been truly disappointing. I would not recommend to anyone moving or needing assistance.

CHARLES S.  |  Expérience générale 
Évaluation :
1

I will never store my belongings at this Uhaul.It hv mices.I brought 1200 dollar mattress.I come back after 4 months. Mices every where.I had to throw everything away.Building is over 50 years old.I will never store nothing there again..

Andre C.  |  Expérience générale 
Évaluation :
5

Good people to do business with

Kenneth T.  |  Expérience générale 
Évaluation :
4

Mice were a problem.

Eric M.  |  Expérience générale 
Évaluation :
2

We loved the customer service part and for the most part they were accommodating and helpful but the storage facility itself was a bit old, infested with mice and I believe rats too! We had a lot of our cloth furniture bit through. Mattresses and couches were destroyed. Not to mention how unsanitary that is to have nice chewing your mattress and relieving themselves on there as well! My "like new" king mattress is now trash. Thank God I got the insurance!!!! I'm doing a claim today!

James W.  |  Expérience générale 
Évaluation :
2

The facility hours are fine, they're open during prime hours of the day. Although, they advertise 24-hour access to your things, but in my experience even the after-hours access door locks up at 10pm; therefore, making your access code useless. Another big issue my wife and I experienced was mice/rats. It is advertised that your stuff is safe from chemical treatments that the facility has done to "maintain" their pest problem. Out of one week of going to my unit to move our belongings to our new home, three of those days in a row I saw multiple mice run from unit to unit on the third floor. Now, I'm in the United States Army, I've dealt with much worse conditions before, but if you're going to advertise you are managing your pest problems, I expect them to be managed better than what I experienced. Because of this facility, my wife and I had to disinfect every single item in our unit and throw many things away. This facility also almost ruined our $2000 bed. Again, some staff were very friendly and helpful, but the facility itself needs to be better maintained. It was a nice secure place for our belongings for the two and a half weeks it was there, but never again will I come to this place, or recommend it to anyone else. I prefer not to have more of my belongings ruined by mice/rats.

Jonothan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Premières impressions 
Évaluation :
3

Facility is old and the floors make me feel nervous about fall through the floors.

Nakoya K.  |  Expérience générale 
Évaluation :
4

Thanks for your service

Patricia w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Buffy P.  |  Expérience générale 
Évaluation :
5

Very helpful Accommodating Pleasant

Sheena B.  |  Premières impressions 
Évaluation :
5

The associates at this store were fantastic and very helpful and their customers service was excellent and and I will be using U-Haul again if I need too.

ROSEMARY T.  |  Expérience générale 
Évaluation :
5

Realignment of Door latch is a constant problem, hence difficulty in locking my Uinit, without getting help from the Office.

SASHA C.  |  Expérience générale 
Évaluation :
5

x

SASHA C.  |  Premières impressions 
Évaluation :
4

Very helpful staff. Rodents had been in my storage which was frustrating.

Katarina K.  |  Expérience générale 
Évaluation :
3

I was not there for a full month. I think some of my money should have been refunded. I was even there half of the month before I took my things out. I think I got scammed. UHaul takes your money .

Victoria R.  |  Expérience générale 
Évaluation :
5

First mouth free a big help

Kenneth T.  |  Premières impressions 
Évaluation :
5

Keep up the good work.

PATRICIA W.  |  Expérience générale 
Évaluation :
5

Great job, everyone was very helpful. The return process was simple!! I really appreciated the process after a very long trip from Dallas to Baltimore. U-Haul thank you. Disabled Army VET.

phil c.  |  Premières impressions 
Évaluation :
2

When i went to pick up my stuff from my storage there was Mouse dropping all over my stuff in my drawers in my clothes on top of my dresser tea stains from the mice was in my clothes the staff knows

kevin r.  |  Expérience générale 
Évaluation :
5

Very friendly, professional and great at what they do.

Dennis C.  |  Premières impressions 
Évaluation :
4

Great service. I would have like it more if I could have had 24hr access to my storage unit.

Delaine S.  |  Expérience générale 
Évaluation :
5

Representatives were kind , friendly , very knowledgeable and extremely helpful in every aspect of the storage rental process. I was very pleased.

Craig B.  |  Premières impressions 
Évaluation :
5

I had no problems with this site. It was fast and easy Great customer service. I just didn't enjoy the return truck process using my phone. It took me more then 10 mintues to finish the process.

patricia b.  |  Expérience générale 
Évaluation :
3

I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

kebbeh j.  |  Premières impressions 
Évaluation :
5

The staff, especially Darnell, Sharon and the male manager, were friendly and very helpful to me. Facility was clean and I would recommend this location highly.

Suzanne R.  |  Expérience générale 
Évaluation :
2

Mice made a nest in my kids mattress and a few bags of clothes that I have to replace now the storage unit I had on the first floor the side panels are coming apart where I can see in the next unit

Dwayne M.  |  Expérience générale 
Évaluation :
5

This u-haul branch is full service and has storage facilities. A great place for your moving needs.

Steve P.  |  Expérience générale 
Évaluation :
5

Manager went above and beyond to help us. He truly made a tough situation better. He deserves a medal.

edward C.  |  Expérience générale 
Évaluation :
4

You'll clerks were very helpful and they did their job

Maurice R.  |  Premières impressions 
Évaluation :
5

Will always recommend and use this facility

Jeanine B.  |  Expérience générale 
Évaluation :
5

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

Ava R.  |  Premières impressions 
Évaluation :
4

The are problem I had was mice. None got into my personal contains.

lennel j.  |  Expérience générale 
Évaluation :
4

the facility was conveniently located close to home.

Alan M.  |  Expérience générale 
Évaluation :
5

the staff were all very helpful, courteous, professional and pleasant!

Michael I.  |  Premières impressions 
Évaluation :
1

Mice and dust is terrible. The receptionists don't always know what or how to do the job.

MARY L.  |  Expérience générale 
Évaluation :
5

Customer Service has been and continue to be Exceptional.

SASHA C.  |  Premières impressions 
Évaluation :
5

Although, I had to cancel my reservation the same day, the service was excellent. The manager and the employer were both extremely helpful to me at a desperate time! Geneen, DE

geneen m.  |  Premières impressions 
Évaluation :
5

The service at this facility is OUTSTANDING!!! I HIGHLY recommend it to everyone.

Rose B.  |  Premières impressions 
Évaluation :
5

I really appreciate everything Uhaull have done for my family and me through all the year's. Merci

Kim D.  |  Expérience générale 
Évaluation :
5

Will use again

Anthony W.  |  Expérience générale 
Évaluation :
4

Awesome service.

JAMALA R.  |  Expérience générale 
Évaluation :
1

Why you ask. Because despite me calling the first time I got this email for some other customer and specifically advised you of such and asked that you not us my email address, you continue to do so.

jamal m.  |  Premières impressions 
Évaluation :
5

Great place to storage stuff.

STEVEN C.  |  Expérience générale 
Évaluation :
5

Very good customer service

Anthony W.  |  Premières impressions 
Évaluation :
2

should be able to close account/order by phone or on-line if you can make the reservation/order online. Shouldn't be made to come in. I have moved away.

David C.  |  Expérience générale 
Évaluation :
5

They were very helpful and made this chore much easier with their suggestions.

ELIZABETH H.  |  Premières impressions 
Évaluation :
5

Thanks

Shehu A.  |  Expérience générale 
Évaluation :
5

Always pleased whenever I would frequent the facility.

ALFRED O.  |  Expérience générale 
Évaluation :
2

It was the most worst feeling ever, because of being not clear about everything I will try not to ever use Uhaul again. Bad communication between the people in the storage and customers service.7

MIRIAM P.  |  Expérience générale 
Évaluation :
1

Customer service was slow. They work Eric was poor and they were lazy. They could do a better job at explaining things.

JALESSA D.  |  Expérience générale 
Évaluation :
1

Pure nightmare. And I was threatened. i haven't been able to store anything because I cannot get anyone of the workers to come outside and see why the door stays locked when the keypad accepts my code

patrick m.  |  Réservation 
Évaluation :
1

Customer service is key and this location fails in that area. Management is extremely unhelpful and unreasonable and most likely racist. I've commented on the bad management at this location before.

Marie D.  |  Expérience générale 
Évaluation :
5

All good - no issues to report. Very painless.

Robert B.  |  Expérience générale 
Évaluation :
1

When we went to pick up our furniture and stuff from the storage facility there were mice feces on our totes. We had two open boxes in storage and a roach came out of the boxes. GROSS 

Leslie E.  |  Expérience générale 
Évaluation :
5

Very helpful.

Wayne B.  |  Réservation 
Évaluation :
1

This place is invested with MICE!! I have mice droppings all throughout my child’s clothes & many other things!

PORCHA S.  |  Expérience générale 
Évaluation :
4

Great place to store some stuff.

Matthew H.  |  Expérience générale 
Évaluation :
3

There were mice faeces in one of my u box when I picked them up. I couldn't acces the monthly rent information online or anywhere. The cost was more than I expected.

Zixin X.  |  Expérience générale 
Évaluation :
3

Lots of mice poops on my furniture. I dont think the place is well maintained. Also, why they painted over the hinges that open the door.???? I was nearly not able to open the door.

Ed B.  |  Expérience générale 
Évaluation :
5

The place and safe and clean. Staff is very helpful and friendly.

Thitipong T.  |  Expérience générale 
Évaluation :
5

The associate that I spoke with on the phone said that my U Box would be available on the 13th, when we got there it was not ready but the lady at the desk went and set it all up for us herself.

Cory M.  |  Expérience générale 
Évaluation :
5

The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Michelle D.  |  Réservation 
Évaluation :
5

Move went very well using the UBoxes once again. Highly recommended way to move, flexible and very cost effective.

Cynthia S.  |  Expérience générale 
Évaluation :
1

It was a mess would Never send anyone there

shardae b.  |  Expérience générale 
Évaluation :
5

Great experience

Lana A.  |  Réservation 
Évaluation :
5

Employees are very helpful and friendly. Vehicle check-in was fast and getting a storage room was easy. Thanks you.

Edward B.  |  Réservation 
Évaluation :
1

(RAT'S) ATE THE CORD TO MY BLUETOOTH SPEAKER, WOULD HAVE BEEN NICE IF THEY WOULD ADVISE CUSTOMERS PRIOR TO MOVING THERE BELONGINGS IN THAT THEY ARE INFESTED WITH RATS.

zonda s.  |  Expérience générale 
Évaluation :
1

Working with U-box was a terrible experience. My box was 6 days late and there was no communication from U-haul. I was never able to get through to the u-box customer service line.

Janine A.  |  Expérience générale 
Évaluation :
5

Need to prorate storage fees.

John a C.  |  Expérience générale 
Évaluation :
4

Very helpful staff. We have never used a storage unit before,so we didn't know what to expect. We were very pleased with the security, and cleanliness. This facility only has inside storage.

Keith N.  |  Expérience générale 
Évaluation :
3

-You should be able to utilize the larger doors after hours, since you pay additionally for that feature. -Can NEVER get anyone to answer the phone.

kaitlyn w.  |  Expérience générale 
Évaluation :
5

Great!

Nathan K.  |  Expérience générale 
Évaluation :
1

RJ was extremely helpful from beginning to end. He's an absolute asset to your organization and shows the ultimate customer service. I had a credit that wasn't posted properly, but eventually cleared

edina D.  |  Expérience générale 
Évaluation :
1

Mice ate up all my furniture and my truck was not at the location when it was time to move so they made me go get it from another location.

Ryan R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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