Évaluations des clients U-Haul Moving & Storage at Pulaski Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Pulaski Hwy

Cote générale :

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Deanna B.
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Le client n'a pas laissé de commentaire.

Sean W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

falisha f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

STEVE H.
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Very good service today

ARIELE S.
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They were very professional and courteous and answered all of my questions.

CARMELO C.
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Le client n'a pas laissé de commentaire.

LATONYA L.
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Everything is good the way it is.

NATALIE W.
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Le client n'a pas laissé de commentaire.

Gregory J.
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There was a truck parked in front of my truck, but the associate immediately went outside and moved it. She was very polite and professional.

Corey N.
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Nothing i love this location

Samantha N.
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Le client n'a pas laissé de commentaire.

Aran K.
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Nice people at the desk. They were quick and efficient and got me the truck right away.

Crystal T.
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Le client n'a pas laissé de commentaire.

ELEAZAR P.
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Le client n'a pas laissé de commentaire.

EARL M.
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I would make sure the vehicle does not smell like weed

Samuel B.
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Le client n'a pas laissé de commentaire.

Corey N.
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Nothing the are great here

Ellis J.
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Great people great service

BRIGHT D.
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Employees polite and professional

Gerald Z.
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Nothing could improve my experience. Both pick-up and return were quick, efficient, and easy. Everyone I spoke with was courteous and knowledgeable, and the facilities were clean and well organized. I've rented trailers or trucks at least ten times from U-Haul. This location is the best-run U-Haul I've ever visited, by far. Please share this with the site manager. Based on my experience, 4301 Pulaski Highway is an excellent operation.

Jodi N.
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Le client n'a pas laissé de commentaire.

KELLY H.
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Le client n'a pas laissé de commentaire.

DEVIN G.
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Le client n'a pas laissé de commentaire.

GREGORY L.
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Le client n'a pas laissé de commentaire.

VICTOR P.
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Please lower the rate for moving drop-offs. The rate is little too high.

LINDA K.
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Both people that I had an encounter with at this location were exceptional in every way. Thank you very much for such a very good experience.

falisha f. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHRISTOPHER M.
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The biggest surprise was that the staff came out, hooked up the trailer, and then had me test the lights to ensure brakes and turn signals worked on the trailer. That was a delightful surprise.

Thomas T.
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Le client n'a pas laissé de commentaire.

Reginald A.
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Le client n'a pas laissé de commentaire.

JOSEPH T.
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The customer service is friendly and they took care of me quickly. The truck was dirty and it said it needed an oil change

STEVE H.
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Good service to me

YOLANDA M.
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I like the cleanliness of this location and the friendly customer service. I like that I did not have to wait in line, I was seen immediately.

ALEXANDER B.
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Le client n'a pas laissé de commentaire.

Dion J.
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Le client n'a pas laissé de commentaire.

Timothy B.
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Pickup location was changed at the last minute

BRADLEY S.
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We use this site often, and they have always been courteous and helpful.

Campbell M.
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Customer service was awesome. Tried to check in with the app but it was a little buggy so we went inside and did it the old fashioned way. No complaints. Made for as easy of a move as possible!

Azalee F.
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I told the staff member before I left the yard/site that the engine light was on, because that's not one of the question on the check out survey. he said that it was fine, they had it looked at and it wont go off nothing to worry about. well I trusted his word, and there was something to worry about the engine is not ok. the truck didn't accelerate like it was suppose to, its slipping. I again told the guy when i can back from my trip and he acted like it was ok as well. equipment: TM4618H has a engine problem guys don't keep over looking the obvious. that's dangerous

DAVIDD R.
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Le client n'a pas laissé de commentaire.

candace H.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

DANIEL T.
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Le client n'a pas laissé de commentaire.

XAVIER B.
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Le client n'a pas laissé de commentaire.

Amelia B.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

ISIDRO G.
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Le client n'a pas laissé de commentaire.

Matt W.
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Le client n'a pas laissé de commentaire.

Susan C.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

THADDEUS M.
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Everything was great 👍

Derek W.
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theres no reason for staff to wear masks if their noses are showing - mask wearing is not hard to do

GEORGEO'NEIL D.
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Le client n'a pas laissé de commentaire.

Moses D.
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Le client n'a pas laissé de commentaire.

PATRICK R.
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Le client n'a pas laissé de commentaire.

Elizabeth L.
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My experience dropping off mu UHAUL was much better than picking it up. The staff were very helpful in getting my vehicle off the trailer and unhitching it. The location was in a safe area and it was obviously a UHAUL dedicated center. I would definitely do business at this location again.

DAVID S.
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good experience--my second one there, but the truck was a piece of junk.. i was holding my breath that it held together until i finished our move!

tyrone G.
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Keep your customer happy and I was please on the service that I receive

Fatima S. | Expérience générale |
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Very nice and professional staff. Thank you very much

Ian M. | Expérience générale |
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Everyone was great and had excellent knowledge and skills to help me get my work done. This place is amazing.

Hilton S.
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Le client n'a pas laissé de commentaire.

Karen B.
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Make it possible to reach the specific Uhaul location that you got your container from rather than going thru a call center. I didn't give a 4 or 5 star rating because the Parkville, MD location I got my container from did not follow thru with sending me the keys to the lock they said they put on my container before it shipped to Florida OR contact me when they had not received the prepaid label that I emailed to the mgr so he could send vfc the keys. Poor customer service! Fortunately my things arrived okay and the receiving location was able to cut the lock off before it was delivered to me (if it even had one).

Doris M.
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Le client n'a pas laissé de commentaire.

LISA C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jasper H.
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Great customer service by cardell.. he was the one who made sure my reservation for my truck was right out front anD went above and beyond To ensure 5 star service. Please give this guy a raise he deserves it I applaud customer service !!!!

KIMBERLY L.
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Excellent

CARLOS D.
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Le client n'a pas laissé de commentaire.

John M.
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the only comment I have is the tire air pressure was very low so I had to add air to all tires. It was around 40 and should have been around 80. I noticed the tires were worn, not much tread left.

Chad B.
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Pay attention to the equipment that has been requested and not include incorrect equipment.

Shayla R.
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When I arrived to this location the cashier was hostile. Then he used his personal phone to take a picture of my license. Then when I confronted him about it he was very dismissive. When it was time to return my uhaul the location I picked online was not a drop off location, so I ended up having to take it to another place. Then I later found out I was charged for 229 miles when I only drove approximately 70. This was an overall poor experience from start to finish. Not to mention my reservations were changed multiple times without my permission.

RICHARD F.
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Tires had huge gashes in them. Service came and switched them out

Michelle D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

EVELYN O.
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Continue to provide professional service. Stay safe

Colin B.
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Le client n'a pas laissé de commentaire.

DENISE C.
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Provide additional staff for checking. The line was long and there was only (1) associate working the desk

NAtALIE C. | Expérience générale |
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The customer service slightly improved when the female manager was replaced by the current manager.

Elvera J.
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Great customer service.

Lauren G.
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The customer service rep who helped me was very friendly and helpful

Rena H.
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Le client n'a pas laissé de commentaire.

SARITA S.
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Le client n'a pas laissé de commentaire.

Abbey F.
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Le client n'a pas laissé de commentaire.

RONALD T.
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Great customer service and professionalism

katrice S.
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Le client n'a pas laissé de commentaire.

rose S.
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Le client n'a pas laissé de commentaire.

GABRIELLE P.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

MOUSA A.
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Le client n'a pas laissé de commentaire.

Elizabeth T.
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Keep doing what you are doing

Mark G.
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I did not receive furniture or truck dolly.

ETHEL J.
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Had in truck that is specific not reading to fuel

brandon D.
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The company itself needs to have locks instead of latches on the trucks. Someone got into the truck the night before I moved and stole some of my items.

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Clifton W.
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More 26' and 20' trucks in fleet. Raymon and the crew are top notch!!!

Gregory E.
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Le client n'a pas laissé de commentaire.

thomas S.
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Le client n'a pas laissé de commentaire.

Arthur G.
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Le client n'a pas laissé de commentaire.

NETZAHUALCOYOTL L.
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Le client n'a pas laissé de commentaire.

Mark S.
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Staff were friendly and courteous.

Dan M.
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Le client n'a pas laissé de commentaire.

suzanne D.
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Le client n'a pas laissé de commentaire.

Pete S.
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Le client n'a pas laissé de commentaire.

YANIRA M.
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Le client n'a pas laissé de commentaire.

mathew F.
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Le client n'a pas laissé de commentaire.

Ryan T.
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Le client n'a pas laissé de commentaire.

Jessica G.
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Better communication between your employees and us customers.

Kendra S.
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Le client n'a pas laissé de commentaire.

Carl S.
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Le client n'a pas laissé de commentaire.

christopher p. | Expérience générale |
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There were rodent droppings everywhere

Jennifer H. | Expérience générale |
Évaluation :

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

Marvin B. | Premières impressions |
Évaluation :

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 😄

lisa g. | Expérience générale |
Évaluation :

Tenants should be able to pay bill at anytime online and not have to call.

CHARLES S. | Expérience générale |
Évaluation :

From the vehicle not being ready on time, to not being empty, to bring charger for equipment that I NEVER received. UHAUL. Has been truly disappointing. I would not recommend to anyone moving or needing assistance.

Andre C. | Expérience générale |
Évaluation :

I will never store my belongings at this Uhaul.It hv mices.I brought 1200 dollar mattress.I come back after 4 months. Mices every where.I had to throw everything away.Building is over 50 years old.I will never store nothing there again..

Kenneth T. | Expérience générale |
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Good people to do business with

Eric M. | Expérience générale |
Évaluation :

Mice were a problem.

James W. | Expérience générale |
Évaluation :

We loved the customer service part and for the most part they were accommodating and helpful but the storage facility itself was a bit old, infested with mice and I believe rats too! We had a lot of our cloth furniture bit through. Mattresses and couches were destroyed. Not to mention how unsanitary that is to have nice chewing your mattress and relieving themselves on there as well! My “like new” king mattress is now trash. Thank God I got the insurance!!!! I’m doing a claim today!

Jonothan G. | Expérience générale |
Évaluation :

The facility hours are fine, they’re open during prime hours of the day. Although, they advertise 24-hour access to your things, but in my experience even the after-hours access door locks up at 10pm; therefore, making your access code useless. Another big issue my wife and I experienced was mice/rats. It is advertised that your stuff is safe from chemical treatments that the facility has done to "maintain" their pest problem. Out of one week of going to my unit to move our belongings to our new home, three of those days in a row I saw multiple mice run from unit to unit on the third floor. Now, I’m in the United States Army, I’ve dealt with much worse conditions before, but if you’re going to advertise you are managing your pest problems, I expect them to be managed better than what I experienced. Because of this facility, my wife and I had to disinfect every single item in our unit and throw many things away. This facility also almost ruined our $2000 bed. Again, some staff were very friendly and helpful, but the facility itself needs to be better maintained. It was a nice secure place for our belongings for the two and a half weeks it was there, but never again will I come to this place, or recommend it to anyone else. I prefer not to have more of my belongings ruined by mice/rats.

James W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nakoya K. | Expérience générale |
Évaluation :

Facility is old and the floors make me feel nervous about fall through the floors.

Patricia w. | Premières impressions |
Évaluation :

Thanks for your service

Buffy P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

sheena b. | Premières impressions |
Évaluation :

Very helpful Accommodating Pleasant

ROSEMARY T. | Expérience générale |
Évaluation :

The associates at this store were fantastic and very helpful and their customers service was excellent and and I will be using U-Haul again if I need too.

SASHA C. | Expérience générale |
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Realignment of Door latch is a constant problem, hence difficulty in locking my Uinit, without getting help from the Office.

SASHA C. | Premières impressions |
Évaluation :

x

Katarina K. | Expérience générale |
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Very helpful staff. Rodents had been in my storage which was frustrating.

Victoria R. | Expérience générale |
Évaluation :

I was not there for a full month. I think some of my money should have been refunded. I was even there half of the month before I took my things out. I think I got scammed. UHaul takes your money .

Kenneth T. | Premières impressions |
Évaluation :

First mouth free a big help

PATRICIA W. | Expérience générale |
Évaluation :

Keep up the good work.

phil c. | Premières impressions |
Évaluation :

Great job, everyone was very helpful. The return process was simple!! I really appreciated the process after a very long trip from Dallas to Baltimore. U-Haul thank you. Disabled Army VET.

kevin r. | Expérience générale |
Évaluation :

When i went to pick up my stuff from my storage there was Mouse dropping all over my stuff in my drawers in my clothes on top of my dresser tea stains from the mice was in my clothes the staff knows

Dennis C. | Premières impressions |
Évaluation :

Very friendly, professional and great at what they do.

Delaine S. | Expérience générale |
Évaluation :

Great service. I would have like it more if I could have had 24hr access to my storage unit.

Craig B. | Premières impressions |
Évaluation :

Representatives were kind , friendly , very knowledgeable and extremely helpful in every aspect of the storage rental process. I was very pleased.

patricia b. | Expérience générale |
Évaluation :

I had no problems with this site. It was fast and easy Great customer service. I just didn’t enjoy the return truck process using my phone. It took me more then 10 mintues to finish the process.

kebbeh j. | Premières impressions |
Évaluation :

I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

Suzanne R. | Expérience générale |
Évaluation :

The staff, especially Darnell, Sharon and the male manager, were friendly and very helpful to me. Facility was clean and I would recommend this location highly.

Dwayne M. | Expérience générale |
Évaluation :

Mice made a nest in my kids mattress and a few bags of clothes that I have to replace now the storage unit I had on the first floor the side panels are coming apart where I can see in the next unit

Steve P. | Expérience générale |
Évaluation :

This u-haul branch is full service and has storage facilities. A great place for your moving needs.

edward C. | Expérience générale |
Évaluation :

Manager went above and beyond to help us. He truly made a tough situation better. He deserves a medal.

Maurice R. | Premières impressions |
Évaluation :

You'll clerks were very helpful and they did their job

Jeanine B. | Expérience générale |
Évaluation :

Will always recommend and use this facility

Ava R. | Premières impressions |
Évaluation :

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

lennel j. | Expérience générale |
Évaluation :

The are problem I had was mice. None got into my personal contains.

Alan M. | Expérience générale |
Évaluation :

the facility was conveniently located close to home.

Michael I. | Premières impressions |
Évaluation :

the staff were all very helpful, courteous, professional and pleasant!

MARY L. | Expérience générale |
Évaluation :

Mice and dust is terrible. The receptionists don't always know what or how to do the job.

SASHA C. | Premières impressions |
Évaluation :

Customer Service has been and continue to be Exceptional.

geneen m. | Premières impressions |
Évaluation :

Although, I had to cancel my reservation the same day, the service was excellent. The manager and the employer were both extremely helpful to me at a desperate time! Geneen, DE

Rose B. | Premières impressions |
Évaluation :

The service at this facility is OUTSTANDING!!! I HIGHLY recommend it to everyone.

Kim D. | Expérience générale |
Évaluation :

I really appreciate everything Uhaull have done for my family and me through all the year’s. Thank you

Anthony W. | Expérience générale |
Évaluation :

Will use again

JAMALA R. | Expérience générale |
Évaluation :

Awesome service.

jamal m. | Premières impressions |
Évaluation :

Why you ask. Because despite me calling the first time I got this email for some other customer and specifically advised you of such and asked that you not us my email address, you continue to do so.

STEVEN C. | Expérience générale |
Évaluation :

Great place to storage stuff.

Anthony W. | Premières impressions |
Évaluation :

Very good customer service

David C. | Expérience générale |
Évaluation :

should be able to close account/order by phone or on-line if you can make the reservation/order online. Shouldn't be made to come in. I have moved away.

ELIZABETH H. | Premières impressions |
Évaluation :

They were very helpful and made this chore much easier with their suggestions.

Shehu A. | Expérience générale |
Évaluation :

Thanks

ALFRED O. | Expérience générale |
Évaluation :

Always pleased whenever I would frequent the facility.

MIRIAM P. | Expérience générale |
Évaluation :

It was the most worst feeling ever, because of being not clear about everything I will try not to ever use Uhaul again. Bad communication between the people in the storage and customers service.7

JALESSA D. | Expérience générale |
Évaluation :

Customer service was slow. They work Eric was poor and they were lazy. They could do a better job at explaining things.

patrick m. | Réservation |
Évaluation :

Pure nightmare. And I was threatened. i haven't been able to store anything because I cannot get anyone of the workers to come outside and see why the door stays locked when the keypad accepts my code

Marie D. | Expérience générale |
Évaluation :

Customer service is key and this location fails in that area. Management is extremely unhelpful and unreasonable and most likely racist. I've commented on the bad management at this location before.

Robert B. | Expérience générale |
Évaluation :

All good - no issues to report. Very painless.

Leslie E. | Expérience générale |
Évaluation :

When we went to pick up our furniture and stuff from the storage facility there were mice feces on our totes. We had two open boxes in storage and a roach came out of the boxes. GROSS 😡

Wayne B. | Réservation |
Évaluation :

Very helpful.

PORCHA S. | Expérience générale |
Évaluation :

This place is invested with MICE!! I have mice droppings all throughout my child’s clothes & many other things!

Matthew H. | Expérience générale |
Évaluation :

Great place to store some stuff.

Zixin X. | Expérience générale |
Évaluation :

There were mice faeces in one of my u box when I picked them up. I couldn’t acces the monthly rent information online or anywhere. The cost was more than I expected.

Ed B. | Expérience générale |
Évaluation :

Lots of mice poops on my furniture. I dont think the place is well maintained. Also, why they painted over the hinges that open the door.???? I was nearly not able to open the door.

Thitipong T. | Expérience générale |
Évaluation :

The place and safe and clean. Staff is very helpful and friendly.

Cory M. | Expérience générale |
Évaluation :

The associate that I spoke with on the phone said that my U Box would be available on the 13th, when we got there it was not ready but the lady at the desk went and set it all up for us herself.

Michelle D. | Réservation |
Évaluation :

The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Cynthia S. | Expérience générale |
Évaluation :

Move went very well using the UBoxes once again. Highly recommended way to move, flexible and very cost effective.

shardae b. | Expérience générale |
Évaluation :

It was a mess would Never send anyone there

Lana A. | Réservation |
Évaluation :

Great experience

Edward B. | Réservation |
Évaluation :

Employees are very helpful and friendly. Vehicle check-in was fast and getting a storage room was easy. Thanks you.

zonda s. | Expérience générale |
Évaluation :

(RAT'S) ATE THE CORD TO MY BLUETOOTH SPEAKER, WOULD HAVE BEEN NICE IF THEY WOULD ADVISE CUSTOMERS PRIOR TO MOVING THERE BELONGINGS IN THAT THEY ARE INFESTED WITH RATS.

Janine A. | Expérience générale |
Évaluation :

Working with U-box was a terrible experience. My box was 6 days late and there was no communication from U-haul. I was never able to get through to the u-box customer service line.

John a C. | Expérience générale |
Évaluation :

Need to prorate storage fees.

Keith N. | Expérience générale |
Évaluation :

Very helpful staff. We have never used a storage unit before,so we didn't know what to expect. We were very pleased with the security, and cleanliness. This facility only has inside storage.

kaitlyn w. | Expérience générale |
Évaluation :

-You should be able to utilize the larger doors after hours, since you pay additionally for that feature. -Can NEVER get anyone to answer the phone.

Nathan K. | Expérience générale |
Évaluation :

Great!

edina D. | Expérience générale |
Évaluation :

RJ was extremely helpful from beginning to end. He's an absolute asset to your organization and shows the ultimate customer service. I had a credit that wasn't posted properly, but eventually cleared

Ryan R. | Expérience générale |
Évaluation :

Mice ate up all my furniture and my truck was not at the location when it was time to move so they made me go get it from another location.

Non reviews have been submitted for this location.

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