Customer Reviews for U-Haul Moving & Storage at Putman Dr

4 836 évaluations

4400 University Dr NW   Huntsville, AL 35816
(Just past the cross over at Putman dr)

(256) 837-0203

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(256) 837-0203

4400 University Dr NW
Huntsville, AL 35816
(Just past the cross over at Putman dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Justin Clark was very helpful and courteous. He helped me with purchasing a ball and adapter. He was the best!

DEBORAH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hadj S.  |  Expérience générale 
Évaluation :
5

In and out quickly for a return of equipment.

George S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY P. 
Évaluation :
5

The vehicle wasn't clean but it wasn't terrible. I really appreciate the service.

ANTHONY C. 
Évaluation :
5

Again I had to call and change the drop off location because it was randomly assigned. No one ever asked where I wanted to drop off.

WALTER W. 
Évaluation :
5

Very nice and helpful!!!!!

Teri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
3

Customer service was helpful, but it was a small location. The previous renter of the truck left the cargo bay dirty and the blankets were not folded.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT L. 
Évaluation :
5

This location on University Ave. in Huntsville AL is the best I've used in the SE USA. They are professional, proficient and timely . I I'll only sue them in the future.

EDWARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEIONTRA B. 
Évaluation :
4

I asked about returning the equipment and re-renting it and was told there was no need when they did not advise me that it would be triple amount of the rental. Stupid me guess should have look at the paperwork closer. I did not mind paying for extra mileage. Live and learn. Just a little disappointed, being a loyal and longtime that I would encounter such an experience. But the bad part is customer safety and I will leave it at that. They know what happen like I do.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridgette H. 
Évaluation :
5

Location was well staffed. Drop off was efficient and took only a few minutes.

BILLY E. 
Évaluation :
5

The guy helped me turn the massive truck around and hook up car trailer. Very helpful

AUDRA O. 
Évaluation :
1

Company messed up my reservation, over charged for services, and put my turn in at a completely different way location.

JASMINE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DYLAN B. 
Évaluation :
4

The only issue I had was retuning the trailer after hours. It was not a easy process to figure out how to share my location on the website to return it. Then I had to wait on the phone for over a hour and finally called a different number and a young lady figured it out for me. I wished I had her name because she was excellent. She did put some notes in on my account and you may be able to look her up.

DANNY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORELBIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
3

Check to make sure customer return place is what they requested

Carolyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI W. 
Évaluation :
5

This location is one we have used many times. It continues to give consistently great customer service. Thank you all!

Laurel S. 
Évaluation :
5

Best experience I've had with U-haul

ROBERT O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANGY A. 
Évaluation :
5

Very accommodating to our needs. Great pick up location!

Lindsay T. 
Évaluation :
5

Thanks

ONEEKA C. 
Évaluation :
5

Helpful friendly staff, truck excellent condition.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
3

Your tail light fell out half way through my trip, this to me was a failure on you teams part to make sure my equipment was in a safe condition to travel to my drop off location.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

You gave me full service answering all my questions

Russell B. 
Évaluation :
4

I thought the dolly I ordered was already in the truck. When I got to my house to move things the dolly wasn't in there. I made it ok, but frustrating.

TINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean H. 
Évaluation :
5

Utility van was new. Drove well. Got great mileage.

CAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL K. 
Évaluation :
2

Improve the cleanliness of the truck. The truck I rented had so much dog hair inside it not including the crumbs and debris left behind by the prior customer. The truck did the job but I am dissatisfied with my overall experience

Jayla C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IMAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS E. 
Évaluation :
5

Impressed.

Colon E. 
Évaluation :
3

I used this location before and gave them 5 stars. Not this time. Where I picked up the one way truck they did not have the 36 furniture pads I reserved. I had to pick them up at a second location....thus I had two contract numbers....and I told the employee that did the return that I had two contracts rather than the standard one. The truck was returned but the furniture pads were never processed. I didn't realize until I got to my new home and looked at my email. I tried to call them but after being on hold for 30 minutes I got a hold of someone at Uhaul that noted I returned them but could not process the return as the location I returned them to had process the return. I called close to 20 times until finally someone answered the phone. There should be an easier way to communicate with a business than needing an act from God to be able to talk to a real human being. If I had to drive over there to take care of the matter I would have given one star.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

phillip F. 
Évaluation :
1

They were extremely rude and super unhelpful.

Alexandria S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al M.  |  Expérience générale 
Évaluation :
5

Tyson is wonderful. Thank you for providing amazing customer service.

Mark P. 
Évaluation :
4

PACK POD IN ONE DAY. TOLD SALESPEOPLE ALL READY TO GO. DIDN'T MOVE FOR A WEEK. SALESPEOPLE SAID THAT WAS UNUSUAL FROM LOADED TO BEING AVAILABLE TO UNPACK TOOK 21 DAYS. NOT A TRAGEDY. LOADED ONE DAY. UNPACKED ONE DAY. LONGER TRAVEL TIME NOT REALLY AN ISSUE..

KERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
4

It was a challenge to get through. I called the number and the recording answered Uhaul. Then I pressed 2 for a human and then asked if they had trailers to rent. The lady told me I had the wrong number. Listen to the recording wherever you keep it, it was Wednesday afternoon.. Apparently I did not refer to it as an"auto transporter" so she did not have what I needed. I needed a car trailer and finally convinced her she did have what I needed. Otherwise the experience was good, but I wonder how much business the girl who answered is costing you.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN B. 
Évaluation :
4

I returned the truck in 2 days AMD was charged for 3 days put keys un drop box at 7:50 am on 9/12/21 AMD it was not checked in until 9:07 so I would be charged for another day not happy at all

WALTER B. 
Évaluation :
5

This location is amazing. I rent from them weekly.

NATHANAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

From reservation and pick up to drop off was absolutely perfect. Extremely professional on the phone and in person and accommodated me when I needed a rental extension. I would recommend U-Haul and especially this location to everyone

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Great customer service!!

Joshua G. 
Évaluation :
4

I checked in my trailer before it was due, but they did not check it in. So the next day they called and asked where it was. I said there and they went outside and saw it. Then charged me for an extra day. So I had to call them and get this corrected and my card credited. Not a good drop off experience and there were people there.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASSIDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula E. 
Évaluation :
4

Difficult entry and exit to street from this location

MICHAELE C. 
Évaluation :
5

Not applicable.

Raymond N. 
Évaluation :
5

The young lady at the counter was efficient, friendly and knowledgeable. I would have her on My team ! Thank u

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

The hitch installation was finished at the top of the time quote they gave, and they went above and beyond to explain the details of the hitch. Very friendly, top notch service.

Cassandra K. 
Évaluation :
5

Customer service was great but it was pretty expensive for only a couple hours

EMILY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
3

No.sent

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN S. 
Évaluation :
4

Please answer the phone. 45 Minutes is well too long to have customers on hold

Stanley G. 
Évaluation :
5

We received excellent service from all the employees we had contact with at this location and felt they were very professional and accommodating.

JOYCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

The guy with the curly hair, dirty appearance with a million bracelets on with the infectious red bump on his lip needs training when it comes to customer service. You could tell he clearly didn't care or not if I or anyone else had a u-haul or not.If It wasn't for me calling customer service he would have allowed me just to leave believing nothing could be done. Stating a different department canceled my order. Once the u-haul was ready he didn't even tell me. He left the door open with the music playing. I had go back inside to see what was going on. He was helping someone else leaving me out in the heat waiting. The female worker in the store asked if everything was okay and I said waiting on the keys. She said something to him that's when he told her the keys were in the truck. He could have simply told me instead of just walking back in the building not saying a word and leaving me in the heat.

TONYA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE W. 
Évaluation :
5

Very helpful staff, got me hooked up and on my way quickly. Helped me with a hitch power issue.

NORMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

This was an extremely smooth process!

MONDAY M.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful. Thanks Tyson. Great guy

SHELETA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI H.  |  Premières impressions 
Évaluation :
2

My unit was full of rat poop and my property was damaged from rats eating it

DANNY L.  |  Expérience générale 
Évaluation :
1

We rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.

Renee O.  |  Expérience générale 
Évaluation :
4

There is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.

Joan R.  |  Expérience générale 
Évaluation :
5

This U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn't have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.

ANNA M.  |  Premières impressions 
Évaluation :
1

I didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.

ARNITA J.  |  Premières impressions 
Évaluation :
1

First of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.

Andrea G.  |  Premières impressions 
Évaluation :
1

On the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.

Virginia K.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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