Customer Reviews for U-Haul Moving & Storage at Putman Dr

4778 évaluations

4400 University Dr NW   Huntsville, AL 35816
(Just past the cross over at Putman dr)

(256) 837-0203

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(256) 837-0203

4400 University Dr NW
Huntsville, AL 35816
(Just past the cross over at Putman dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Impressed.

Colon E. 
Évaluation :
3

I used this location before and gave them 5 stars. Not this time. Where I picked up the one way truck they did not have the 36 furniture pads I reserved. I had to pick them up at a second location....thus I had two contract numbers....and I told the employee that did the return that I had two contracts rather than the standard one. The truck was returned but the furniture pads were never processed. I didn't realize until I got to my new home and looked at my email. I tried to call them but after being on hold for 30 minutes I got a hold of someone at Uhaul that noted I returned them but could not process the return as the location I returned them to had process the return. I called close to 20 times until finally someone answered the phone. There should be an easier way to communicate with a business than needing an act from God to be able to talk to a real human being. If I had to drive over there to take care of the matter I would have given one star.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

phillip F. 
Évaluation :
1

They were extremely rude and super unhelpful.

Alexandria S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al M.  |  Expérience générale 
Évaluation :
5

Tyson is wonderful. Thank you for providing amazing customer service.

Mark P. 
Évaluation :
4

PACK POD IN ONE DAY. TOLD SALESPEOPLE ALL READY TO GO. DIDN'T MOVE FOR A WEEK. SALESPEOPLE SAID THAT WAS UNUSUAL FROM LOADED TO BEING AVAILABLE TO UNPACK TOOK 21 DAYS. NOT A TRAGEDY. LOADED ONE DAY. UNPACKED ONE DAY. LONGER TRAVEL TIME NOT REALLY AN ISSUE..

KERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
4

It was a challenge to get through. I called the number and the recording answered Uhaul. Then I pressed 2 for a human and then asked if they had trailers to rent. The lady told me I had the wrong number. Listen to the recording wherever you keep it, it was Wednesday afternoon.. Apparently I did not refer to it as an"auto transporter" so she did not have what I needed. I needed a car trailer and finally convinced her she did have what I needed. Otherwise the experience was good, but I wonder how much business the girl who answered is costing you.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN B. 
Évaluation :
4

I returned the truck in 2 days AMD was charged for 3 days put keys un drop box at 7:50 am on 9/12/21 AMD it was not checked in until 9:07 so I would be charged for another day not happy at all

WALTER B. 
Évaluation :
5

This location is amazing. I rent from them weekly.

NATHANAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

From reservation and pick up to drop off was absolutely perfect. Extremely professional on the phone and in person and accommodated me when I needed a rental extension. I would recommend U-Haul and especially this location to everyone

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK L. 
Évaluation :
5

Great customer service!!

Joshua G. 
Évaluation :
4

I checked in my trailer before it was due, but they did not check it in. So the next day they called and asked where it was. I said there and they went outside and saw it. Then charged me for an extra day. So I had to call them and get this corrected and my card credited. Not a good drop off experience and there were people there.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASSIDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula E. 
Évaluation :
4

Difficult entry and exit to street from this location

MICHAELE C. 
Évaluation :
5

Not applicable.

Raymond N. 
Évaluation :
5

The young lady at the counter was efficient, friendly and knowledgeable. I would have her on My team ! Thank u

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

The hitch installation was finished at the top of the time quote they gave, and they went above and beyond to explain the details of the hitch. Very friendly, top notch service.

Cassandra K. 
Évaluation :
5

Customer service was great but it was pretty expensive for only a couple hours

EMILY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
3

No.sent

JASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN S. 
Évaluation :
4

Please answer the phone. 45 Minutes is well too long to have customers on hold

Stanley G. 
Évaluation :
5

We received excellent service from all the employees we had contact with at this location and felt they were very professional and accommodating.

JOYCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

The guy with the curly hair, dirty appearance with a million bracelets on with the infectious red bump on his lip needs training when it comes to customer service. You could tell he clearly didn't care or not if I or anyone else had a u-haul or not.If It wasn't for me calling customer service he would have allowed me just to leave believing nothing could be done. Stating a different department canceled my order. Once the u-haul was ready he didn't even tell me. He left the door open with the music playing. I had go back inside to see what was going on. He was helping someone else leaving me out in the heat waiting. The female worker in the store asked if everything was okay and I said waiting on the keys. She said something to him that's when he told her the keys were in the truck. He could have simply told me instead of just walking back in the building not saying a word and leaving me in the heat.

TONYA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE W. 
Évaluation :
5

Very helpful staff, got me hooked up and on my way quickly. Helped me with a hitch power issue.

NORMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONDA J. 
Évaluation :
5

The first truck had a broken rear door. Once closed I could not open it. The replacement truck had a broken ramp that would not close. They were crazy busy but need a way for users to report problems I tried to report the ramp issue but there were 5-6 people in from of me at checkout. God service considering it all.

JEFFREY K. 
Évaluation :
2

So 200,00 $ was needed. Couldn't fill the tank but 60 $for half a tank. Glad your God fearing ways Saya feel free to screw someone over. Where to put the key? No box around thank you. Dirt all over the truck and it runs horrifically. These trucks use to be clean and nice. Oh I still have very little more money would you like to charge more for the dirty truck I've picked up and sent photos of. I'm a sinning git while being screwed over for over 200,00 $ for a dirty truck.

TRACEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

Thank you to the young lady from behind the counter that quickly unhooked the trailer and had me in/out in no time!

DANA M. 
Évaluation :
5

You guys are killing it. I'm love talking to a polite cashier with total command of the registration system... who suddenly leads me outside to start personally banging around the levers and ratchets that sort out heavy highway equipment. A+++

JOHN C. 
Évaluation :
5

The young lady that helped me was very courteous and knowledgeable of her job. Good employees like her is what keep customers coming back and sending recommendations.

MARCUS J. 
Évaluation :
5

This was an extremely smooth process!

MONDAY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
1

This location does an extremely poor job of managing their rental reservations and training staff in customer service.

Gwendolyn H. 
Évaluation :
2

The 10' truck was not well maintained. The service stabilitrack light came on and the towing feature comes on by default instead of only when selected. The main problem I had with this rental was my reservation was cancelled without anyone letting me know that it was being cancelled. Traffic cancelled one reservation because I couldn't get the mobile pickup to work. I made another reservation when that pickup wasn't working. The second reservation should not have been cancelled. I ended up having to pickup a truck a few miles away which adds to the mileage that I pay for. Also, the young man with curly hair at the Putman Dr location was RUDE. It appeared that he was aware that I was in a rush because the other reservation being cancelled placed me behind schedule. At first he kept yawning as if he was up all night. Then when I asked that he print the contract he did it slowly then proceeded to highlight very slowly portions of the contract. Uhaul could do a lot to improve their customer service.

PATRICIA D. 
Évaluation :
3

The lady working the counter was not customer friendly, appeared to have an attitude.

Earl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty Q. 
Évaluation :
3

Do a better job of inspecting and servicing the vehicles.

Albert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie R. 
Évaluation :
5

Perfect service

Torey B. 
Évaluation :
3

The cup holders had a sticky substance in them and there were dead bugs on the seat!!!

Heather S. 
Évaluation :
1

Vehicle was very dirty and was in poor condition. Vehicle felt like it was breaking down when driving.

MANUEL L. 
Évaluation :
1

First of all I have used uhaul several times. My first time was excellent 3 years ago. This time was not so good. I have to drive and hour away to pick up the equipment and an hour back to my home then load the truck and drive 6 hrs to my final destination. I tried calling uhaul several times to see if something else could be worked out maybe a bigger truck or even pick up another day. I stayed on the phone 3 hours trying to get help with no luck at all. I was sent to several different departments and no one new what to do. The equipment was great no problems. The service was not so great the young lady that waited on me was not very friendly. I was thankful that the man that helped me load my car on the tow dolly was a nice person. I understand it must be a busy time but 3 hrs on the phone and then a told of 2 hours driving brfore I could even load the truck then drive 6 more hrs was pretty rough. Next time I need a uhaul I will rent it a month in advance.

Betty H. 
Évaluation :
4

Process was easy. Was charged extra for gas due to website not working but got it fixed after another trip down.

HUNTER S. 
Évaluation :
4

Proprietor was very friendly and helpful.

MAUREEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B. 
Évaluation :
1

Person at front desk very rude and tried sending me too another company and had the vehicle in lot

RAYDARIUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACY H. 
Évaluation :
5

I've rented from this location before and received excellent customer service which is why I returned.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon H. 
Évaluation :
4

I had a positive overall experience at this location. Check-in and equipment pick up went smoothly. The vehicle was generally clean, but the cab of the truck needed a bit more attention. There were old french fries and coffee stirrers on the floor. Also, when I picked up my tow dolly, the attendant told me to engage the car's emergency brake while on the dolly (which I later discovered was a very serious error).

EVA W. 
Évaluation :
5

Very helpful concerned employees who worked to conclude this turn in without further undue stress.

Shirley W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTAH H. 
Évaluation :
5

I received a call the morning of the rental that the truck size I had ordered would not be in for my pick up time, so they asked if it would be OK to substitute the truck size for a larger one they had ready - at no additional charge. I was very relieved and pleased that they would go to such courtesy and lengths to make sure my move would go smoothly.

DOUGLAS R. 
Évaluation :
3

My reservation was for Saturday. U-Haul website has a reservation guarantee. I was called 5 minutes before pick up time by U-Haul representative stating the vehicle and tow dolly were not available until Sunday. I called and e-mailed U-Haul inquiring about the 50 $reservation guarantee with NO resolution.

JENNIFER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
1

The Tow truck we rode in dropped off the U-Haul truck at our house.

Anthony J. 
Évaluation :
5

The location and people were awesome!!!

David Y. 
Évaluation :
5

People were very helpful, nice, and friendly.

HUBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVINA C. 
Évaluation :
2

The cab was pretty dirty with old spilled drinks in the cup holders, on the floor, and on the seats. When I pointed it out to a worker, he came to clean it, but I found more old drink spills later during the rental.

Joshua L. 
Évaluation :
5

Add a USB adapter to the U-HAUL trucks. I know these are older trucks, but there are USB adapters that can be connected to the auxiliary power plug.

NATHANIEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deonah Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PHILIP C. 
Évaluation :
3

Truck was terrible. Very poor mechanical condition. Could not keep cab doors closed tight. Definitely needs to be retired!!

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE H. 
Évaluation :
5

Checking in and out was easy. The van handled well and my small move went smoothly. Merci!

VIRGINIA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAAC I. 
Évaluation :
2

The truck wasn't cleaned and it had no blankets in it as I requested. I was given the keys and went out and the truck hadn't been cleaned from an overnight drop off and was up on the curve, in the grass, with a vehicle blocking it.

Ava R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
3

Be more clear on the process of checking in and accepting the equipment. While using text and technology to ease the process is great, there were no instructions to do so from the reps. I had driven away and just happened to check my know to discover that there was a text with a link to inspect the equipment and agree to its condition.

KENT T. 
Évaluation :
5

Staff friendly and helpful. Thanks Tyson. Great guy

SHELETA S.  |  Expérience générale 
Évaluation :
4

I was charged furniture pads ,but did not receive any.

MYRTLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUZ C. 
Évaluation :
5

I had a problem with my storage and they extended my rental until 11 am. The employees were very nice and helpful. I will rent from this location in the future.

JEFFERSON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI H.  |  Premières impressions 
Évaluation :
2

My unit was full of rat poop and my property was damaged from rats eating it

DANNY L.  |  Expérience générale 
Évaluation :
1

We rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.

Renee O.  |  Expérience générale 
Évaluation :
4

There is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.

Joan R.  |  Expérience générale 
Évaluation :
5

This U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn't have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.

ANNA M.  |  Premières impressions 
Évaluation :
1

I didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.

ARNITA J.  |  Premières impressions 
Évaluation :
1

First of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.

Andrea G.  |  Premières impressions 
Évaluation :
1

On the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.

Virginia K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike K.  |  Expérience générale 
Évaluation :
5

The staff were very helpful and supportive

Mike K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE H.  |  Expérience générale 
Évaluation :
5

This place is amazing with a kind and friendly staff.

Anthony C.  |  Expérience générale 
Évaluation :
1

Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.

CHANTELE F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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