Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The facility was convenient, clean, easy to access and very secure. I would use this storage again!
Stephanie M.
|
Expérience générale
Évaluation :
5
Nothing at the moment service was excellent
cynthia C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
semih Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Z.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Ibrahim A.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Waddell K.
Évaluation :
2
I reserved a 26footer a month before my move a day before my pick up I received a phone call stating I've been down sized to a 15 footer in which, cause me to make three trips and I went over my mileage and was charge almost $50 extra when I was the one who was inconvenience. Are you guys able to refund me the money I was charge for the mileage because y'all downsized my 26 footer to a 15 footer I can be reached at 610938-1503
Naimah j.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph C.
Évaluation :
1
Confusing and lackluster customer service. Staff is shockingly hesitant to actually look something up in the system which causes them to do a lot of guessing and suggesting which proved incorrect multiple times and caused a week+ delay in receiving my items.
Rose A.
Évaluation :
5
The entire staff was very courteous and professional. If I ever need storage space again, I will certainly use that facility.
VICTOR V.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teresa N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda Marie F.
Évaluation :
5
Everything was easy to do and it ran smooth. The 3 different men I encountered were very pleasant and helpful and respectful sorry I don't remember their names to specifically thank them. All and all I would definitely use UHAUL again and I will refer them to all of my friends and family. Thank you again.
Turquoise M.
Évaluation :
1
I got harassing by one of the cleaning person because he said the truth was not cleaned spotless when I took it back. This is the second time he does this so I went and talk to the Manager Aron and he said he would take care of it and wouldn't give me that person name.
Sonny L.
Évaluation :
1
I can't find the lock box for the keys anywhere this is so ridiculous, I've been looking for 30 minutes and do NOT want to be charged. Why can't you put the lock box by the door like normal ppl
david C.
Évaluation :
1
No I wouldn't recommend Uhaul at least not the one I keep dealing with, and having the same bad experience! This location has a bunch of rude, lazy, and overbearing group of men I have had the displeasure of doing business with and I will convey that every chance I get. Unlike, the lady from NY that helped me after being dismissed by them she knows how to treat customers and I said as much to her supervisor! After speaking to her I unfortunately had to deal with one person in particular today at that location and he was even worse than our previous dealings hours earlier.
Barbara R.
Évaluation :
5
The personnel were great help. They told me exactly where the place was, where to go close by to get gas, helped me back up the trailer, & walked me through the drop off process. Went over the costs. I explained to the manager that I had some difficulties when picking up the truck & trailer. He took care of issues immediately.
Joseph G.
Évaluation :
3
Vastly improve the reservation process. I requested a 20' truck knowing it was the max size I was most comfortable with, and I was given a 26' without being consulted.
Jerrod L.
Évaluation :
4
Frank was a devoted Employee . He was top notch in ALL areas . You should be glad you have a person like him working for you . Now about your Reservation site . It sucks . I could never get in to change anything and when ordered at one location it changed it somewhere out of the way like 3 hours before pick up . . And I ordered a week in advance .
louis W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
gregory B.
Évaluation :
5
Everything was quick and efficient. Thank you!
Andrew L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jazmine L.
Évaluation :
5
I can't remember the young lady's name who checked us in, however, she was pleasant and professional. We had an early morning pick much further away than what we originally scheduled but she made the experience doable. She didn't say or do anything that stuck out as far as work but her demeanor on what was and turned out to be a grueling day, made it start off very nice! Thank you young lady!!
Jolie A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy J.
Évaluation :
5
Aron at the front desk was absolutely outstanding!!! I witness him handle an irate customer about a mistake his female coworker made concerning a reservation with patience, self control, and pure professionalism. He should be promoted. In addition... Justin and the guys in the parking lot were very friendly, and helpful. H. L. Usher (267) 602-0179
Howell U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wesley P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURICE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR B.
Évaluation :
5
Everything was great. Pickup and reutrn were easy and I accomplished everything I wanted to with the truck.
Ryan D.
Évaluation :
4
I had Truck Share 24/7 Reserved. This location key drop isn't working they didn't call me to let me know I couldn't pick up my truck rental until Customer Center opened. Which delayed my time schedule. I reserved 2 dozen moving pads they only had a dozen in stock.
Clifton W.
Évaluation :
5
Nothing this is the most complete U-Haul facility that I ever been to the staff there was very professional I've never had a bad experience I really appreciate you guys service especially at the quartermaster Plaza the guys there are awesome very helpful
MICHAEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda D.
Évaluation :
5
The representative was super friendly and explained everything to me in detail he was awesome friendly
Carrie R.
Évaluation :
5
My Favorite Place For Rental & Superb Customer Service
James B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexander C.
Évaluation :
1
My reservation was moved to another location and I wasn't notified.
Jamal A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine U.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Margaret O.
Évaluation :
4
Easy return
John S.
Évaluation :
5
My driver side mirror was so loose when I drove over the smallest bumps it would shift and I would need to roll down the window and adjust it. Making Driving at hiway speeds dangerous. Stoped at u haul and asked to put set screw in and they said it could not be done, they didn't even look at. Yes they offered a different truck but I was already loaded up.
Stephen R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISAAC N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor V.
Évaluation :
5
Pick up and drop off people we're super dooper riendly
Joey T.
Évaluation :
5
Customer service representatives were all very knowledgeable and professional
Carolyn D.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Luis R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VICTOR C.
Évaluation :
5
Staff was nice and helpful. The premises were clean and neat.
Kendall J.
Évaluation :
5
One thing I'd like to mention is that one of my items (my mirror) was broken, not sure what happened. I hope to hear back from the insurance company soon.
ABHIJIT S.
Évaluation :
4
If you can install Pull motors on the car carriers it would be great for a one man operated the motor instead of driving the cars on it will pull them on much safer.
RICHARD H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph B.
Évaluation :
4
Brand new truck drives very smooth! But Check ur receipt take pics because they will charge u extra for no reason.
Eric Z.
Évaluation :
3
Le client n'a pas laissé de commentaire.
David Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquelin C.
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Premières impressions
Évaluation :
3
When I entered the vehicle I used my phone to fill out the approval rental checklist. My contract stated that the gas tank was half full, I noted that this was incorrect and uploaded a photo of the gauge showing just under one quarter full and added notes to this effect. I droped off the vehicle an hour later with three eights of a tank of gas. Arrving home I was emailed a receipt with a seventeen dollar charge for feul. This prompted a call with an over ten minute wait time, I chose a call back in ten to fifteen minutes. After thirty minutes with no call back I called again, a very helpful representative confirmed my account of the situation transferred me to customer service, another ten to fifteen minute wait until that person could assist me with a refund in the next two to three days. So, I followed all instructions, entered all information with photos to your platform, was overcharged then had to waste over an hour on a busy day (I rented the truck for a time sensitive project)with your customer service to have to wait a few days for a financial correction. Not a great experience.
martin C.
Évaluation :
5
I can't remember the one girls name but she actually walked me around and showed me had access the facility. When we got to my unit there was stuff left from someone else, she called in an had a new one assigned. Excellent customer service
edward k.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tomirah M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martese M.
Évaluation :
5
Always simple quick friendly and know the business
FRANCESCO P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce D.
Évaluation :
5
Andrew and Aaron were very helpful and polite. I appreciate all the assistance they provided me today.
Sara K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
micael N.
Évaluation :
5
Service there has been great
DARNELL H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ENRIQUE G.
Évaluation :
5
You guys are great
DELEY L.
Évaluation :
3
No one was there
KATHLEEN P.
Évaluation :
5
Great service
daneil C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard G.
Évaluation :
5
Le meilleur
BRUNO Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
david N.
Évaluation :
3
Le client n'a pas laissé de commentaire.
mistey H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keown K.
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Expérience générale
Évaluation :
5
I'm and out. Always have trucks. Never give problems.
Anthony T.
Évaluation :
5
Rien
Michel G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latesha W.
Évaluation :
5
David exemplifies a stellar General Manager. He maintains a very clean and quick operation. I have been renting vans often lately and I have a storage unit. I could not be more pleased with this location and his well trained, friendly staff! Definitely recommend!!!!
Kevin H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAUL S.
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Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Edward M.
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Expérience générale
Évaluation :
5
Excellent service à la clientèle
MICHAEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louis B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda M.
Évaluation :
3
1.Do not hang up on your customer when they are calling to ensure their reservation is good the night before. 2. Don't tell your customer they ordered the wrong service when its: A. untrue. B. They are showing you uhauls contract. C. And you are not taking responsibility for your workers lack of professionalism. 3. Thank you for FINALLY listening to me and stop making excuses. I should not have had to repeatedly explain myself to exhaustion.
Anita H.
Évaluation :
5
Reserved online for 24hrs. But not available for 24hrs when pick up the equipment. Please !!! fix the online system.
Daniel S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHEYIANNA S.
Évaluation :
4
David was great
Tomas D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal D.
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Expérience générale
Évaluation :
1
I won't use your services again, so there is no next time
Tarek A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESTINEY S.
Évaluation :
5
Andrew's help And the office staff were exceptional as I have had a few BAD EXPERIENCES @ the 12 & Washington location and will not go back, Bravo to this location 100 % difference in Service Quality.!!
John W.
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Premières impressions
Évaluation :
5
Guy there was very nice.
Belinda G.
Évaluation :
2
RATS!! There were so many rat droppings in my unit that cleaning it out made me sick. Some of my items got completely destroyed by chewing, feces, or nesting.
ASTRA T.
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Expérience générale
Évaluation :
1
They messed my reservation. The kid working the front had zero customer service. Very rude and unprofessional. Horrible experience dealing with him. The other gentleman was great. You seriously need to update your personal. The truck ran horrible and was disgusting inside. I had to wipe down everything. Never again
GEORGE G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth L.
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Expérience générale
Évaluation :
2
need to have someone at the front to attend customers...there is no one the front and i had to wait 20 minutes or have to go outside to look for someone to attend me...have someone at the register...
DANIEL G.
Évaluation :
5
Thanks
FATHI I.
Évaluation :
5
Very friendly employee .i have a great experience.
Salman K.
Évaluation :
5
Fast and Friendly
Neil O.
Évaluation :
1
Manager is really stupid,does not listen to reason. Has me as renting a unit for 10 months, I have never been on or seen this property. Dont know anything about their location. This dummy got my name somehow and has been harassing me about a lock for ten months. Hangs up when I tell him he has the wrong person. Noone I know could have given him my information. Real problem this guy.
Andrew H.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stephen T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROLANDO J.
Évaluation :
1
This location filed a police report 9 months after I dropped it off in another state saying it was a "stolen vehicle" without even making contact with me first, and this is unacceptable and shameful (possibly illegal). This location wasn't even aware that I had a one-way trip to a destination other than theirs and thus never even attempted to contact that location to see if I dropped it off there before filing a police report - obviously I had indeed dropped it off per the contract. It is my goal to never use UHaul again after this and I will let others know that the company undertakes backhanded and seedy practices of never giving receipts or formal paperwork upon dropoff (yet later demanding them or saying I'll be liable) and attempting to force you to pay them for a "stolen trailer" nearly a year after.
JOHN G.
Évaluation :
1
They should check beginning and ending mileage also check oil. We had to put 2 quarts of oil in truck plus truck was shaking and need of wheel alignment
RAYMOND A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES EARL M.
|
Expérience générale
Évaluation :
1
Some of the worst customer service we have experience in our lives. We moved across the country and picking up a truck and dropping it off was supposed to be the easy part and uhaul made it absolutely horrendous. I have never stood in front of a person for 5 minutes waiting for them to even acknowledge my existence while they sit at the desk and pretend like I am not there. Zero communication, zero information about our rental. Not a single person at the uhaul facility in quartermaster plaza in Philadelphia had any idea what was going on with our reservation drop off, payment info, refund info. They did not even seem to know anything about their own facility. Prices, storage unit locations, hours. How do you run a business like that? Serious question. We have paid uhaul close to $3000 for the worst moving experience of our lives. We returned the uhaul with hundreds less miles than estimated and with more gas in the vehicle then when we picked it up and we still have not heard anythinf about being refunded the difference in the cost we originally paid. We are not going to let this go because It is truly unacceptable and something needs to be done about it. At the bare minimum, we need to be refunded for the difference in mileage/gas from the original payment versus how many miles we actually drove. Please get back to me by phone or email. 3039445338 eddiebeverly@gmail.com
Eduardo B.
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Premières impressions
Évaluation :
2
Misunderstanding on phone. Frustrating but they always sounded polite. Called back when looked like problems resolved, it looks like I am being dodged. Put on hold every time. Etc
CHARLES C.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
BETTY M.
|
Expérience générale
Évaluation :
5
David was every helpful and I felt satisfied
Christopher M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas M.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
EILEEN C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
leia w.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sade g.
|
Expérience générale
Évaluation :
5
I had two issues in the five years I was there. In both cases, Mr. Yogbob was responsive and helpful. If I need storage again, I'll be back. Thanks for everything.
Gregg M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Markese j.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie C.
|
Expérience générale
Évaluation :
5
The Staff at this location was amazing and very detailed in what they knew about the rental and storage
SAMANTHA D.
|
Premières impressions
Évaluation :
4
Found a used cigarette butt on a box in my storage unit between visits. Likely was tossed and fell through the holes in the ceiling.
Mark H.
|
Expérience générale
Évaluation :
5
Everyone who works at the Quartermaster UHaul are very knowledgeable, helpful, and friendly. I appreciated all their help.
Kimberly T.
|
Expérience générale
Évaluation :
5
I was a wonderful experience
John S.
|
Premières impressions
Évaluation :
1
There was a ridiculous amount of animal droppings. They were very large as if it was a rat. I had to throw everything out.
ISAIAH M.
|
Expérience générale
Évaluation :
4
David was very nice to address my concerns.
DANIEL S.
|
Premières impressions
Évaluation :
5
I thought u was suppose to gf et the first month free
ella r.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Teresa P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gENNARO p.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sulyman H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sulyman H.
|
Expérience générale
Évaluation :
4
My experience was great; it took about two weeks for my move-out to be processed and was only processed as a result of multiple phone calls and two notifications that I was late on my payment.
Mary P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary S.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sid S.
|
Expérience générale
Évaluation :
3
I don’t like the fact after a day or two u get lock out ya unit for being late with the payment.
Tamir E.
|
Premières impressions
Évaluation :
2
The guy working the desk spent more time on his iPhone than trying to attend to my needs. When I finally got a 10x10 until it was one with 3x3 of it taken up by a internal metal tube taking up a very large space of my alleged 10x10 rental area. There was also a large human feces in the unit itself, one I reported and asked to have removed. I've no idea if this has been done due to the employees disinterest in his job and fascination in his iPhone tiq toq or. Whatever kept his attention more important than me as a customer.
James B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arturs K.
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
EILEEN C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas G.
|
Expérience générale
Évaluation :
1
All of my belongings was ruined due to holes in the roof of the unit I was renting And when I spoke with Management they was no help. Out of a 1 to 10 I give uhaul a 3 and I will never use or recommend U-Haul to anyone again
ANTOINETTE E.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ruben I.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sulyman H.
|
Premières impressions
Évaluation :
4
Very nice facility. Only wish there were more push carts near my dock. Went to storage 10 times and only saw one cart on one day.
Daniel L.
|
Premières impressions
Évaluation :
5
My experience was pleasant the storage always very clean
GREGORY A.
|
Expérience générale
Évaluation :
1
The agent may know I contact did not greet me as a customer well I will ask the question he never answered professionally his take was I should know that
Gary S.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Kimberley S.
|
Premières impressions
Évaluation :
3
Worked well for what I needed. I unloaded ink es for storage and then loaded them again for a move. U-Haul box location isn't convenient for the storage area, but I'm not sure how common it is to unload the crates into a regular storage unit. Seems like there should be a way to make this process more convenient for the customer. I realize it's a warehouse, and mice are common but my belongings had mouse feces and urine all over it. You might want to treat the area. Staff seems happy and very helpful, although always very busy and wait times were long.
Dale J.
|
Expérience générale
Évaluation :
5
The manager Dave it was very helpful
CHARLES S.
|
Expérience générale
Évaluation :
5
I have no complaints. I always get good service.
Stephanie P.
|
Premières impressions
Évaluation :
1
David is a terrible store manager! Should never work in customer service!!!
Antrica G.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mikael S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Iris D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keenira M.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Micheal A.
|
Expérience générale
Évaluation :
2
A dead rodent and rodent droppings were found all over my storage unit. When i mentioned it, the staffperson swept up the dead rodent but refused to sweep the open space, then was rude and uncooperative. A claim nor an followup took place the day of the incident. Didnt get a call back. Had to call back multille times before claim was opened - amd still never received any feedback about the claim. I ended my strage contract sooner than I wanted to because of this.
Christina H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hermas N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie P.
|
Expérience générale
Évaluation :
1
0/10 experience
Tiffany E.
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Expérience générale
Évaluation :
1
The front desk officer was not helpful at making the process smoother. The storage unit was difficult to access. It took us a long time to get in the unit and then found out the unit we were assigned to was locked… so we had to wait to be reassigned another unit which was more expensive since it was the only one available left. The overall experience was inconvenient.
Miao T.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
INDIRA B.
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Premières impressions
Évaluation :
1
Shortly after I moved in 6years ago there was construction done on the building and my unit was a mess had to make an insurance claim to get my unit cleaned. Lighting was no and off in my area. Also when I moved out this weekend, the unit was all dusty again and climate control thermostat INSIDE the building was 80 degrees...outside temperature was in the 60's
RAYMOND L.
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Expérience générale
Évaluation :
5
David and his staff were unbelievably helpful and knowledgeable. I would highly recommend.
Craig H.
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Expérience générale
Évaluation :
4
Mice got into all of my stuff and even ate books
Bonnie A.
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Expérience générale
Évaluation :
4
David was very helpful. It would be nice if the staff could keep the supply of locks up for future customers, since I did not budget time to purchase one at the Home Depot next door and this created a series of problems. David was helpful throughout the process.
Raphael K.
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Premières impressions
Évaluation :
5
David & Andrew were above and beyond with the service. I was moving out of my storage and had to rent a truck, they help me during the whole process. I'm leaving but if in the future I need a storage I'll definitely consider Uhaul again.
Natalia B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY W.
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Premières impressions
Évaluation :
1
Horrible experience. I reserved a 10x7 unit in June for a august move in. My reservation wasn't honored and the had no more 10 x7s available. After 90 minutes they gave me a 10x7 that was reserved by someone else. This unit had a uhaul lock on it for 3 weeks and they couldn't remove it. Don't know why. They don't keep bolt cutters around??? I said I shouldn't be charged rent for those 3 weeks the employee refunded my money and started over with rentinG a different unit The manager finally steps out of his office after hearing the employees struggling to fix the issues and reprimand him for refunding my money and spoke down to me as it was my problem that I didn't let him know there was a problem getting into the unit. It would have been different if they had a key to remove the lock but couldn't give access to the unit. It doesn't matter if I physically started moving stuff in 3 weeks after I rented it.. the employees didn't follow up at all to make sure it wasn't and issue. They forgot about me as soon as I walked out the door. And the manager/ owner was a jerk
Kevin B.
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Expérience générale
Évaluation :
4
Great staff. Very helpful on the first day. Only suggestion would be when cleaning possible spray or use small air fresheners for there was an odd smell, but other than that everything was good.
Danielle C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent F.
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Expérience générale
Évaluation :
5
Very helpful even when I didn’t understand
John T.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick B.
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Premières impressions
Évaluation :
5
Perfect for my emergency situation. Location was a plus as well as access to other rental needs from u-haul.
diana r.
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Expérience générale
Évaluation :
5
The staff were great. They took the time to show me the storage size options and then escorted me to the unit and made sure that I knew how to access and where to go.
kim s.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashionna C.
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Premières impressions
Évaluation :
3
After leaving the customer service area, I forgot to inquire about moving the due date to the 21st of the month. So, when I called back after returning back to my house. I called U-thul, I was put on hold for a couple of minutes, and the customer service representative answered the phone. This young man had an accent voice. I said to him that I just left the customer service area with my son and I wanted to move the due date back to the 21st of the month. He said to me that I would have to pay another month's rent in order to change the due date. I told him never mind and I hung up the phone.
mary anne s.
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Premières impressions
Évaluation :
5
David and the other gentleman that was with him I 'm sorry I forgot his name were very professional and considerate. Both were very helpful and engaging.
Anthony F.
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Premières impressions
Évaluation :
2
Manager was very rude when the staff had an miscommunication with me. Never any carts available to load or iunload rented unit or van.
Yalanda o.
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Expérience générale
Évaluation :
1
Staff was rude and they never had available carts to travel from car to storage unit! Letting anyone I know never to use this storage facility!
BRIAN F.
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Expérience générale
Évaluation :
5
Personnel amical
Carol A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sehar S.
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Expérience générale
Évaluation :
1
The staff were rude. The prices were too high. I continued to receive notices that my account was overdue even after I sent notification that I moved out. And there wasn't carts readily available.
Keith H.
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Expérience générale
Évaluation :
5
Othello, (like the Shakespeare) was very helpful when I arrived to rent the 10' truck and explained the details on the available storage lockers with ease. The staff at this facility was incredibly friendly and my experience was an excellent one. My ability to obtain the truck and the storage locker really helped me when I needed it. Thank you guys, I appreciate you. - Christopher Hill
Christopher H.
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Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
FAJR P.
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Expérience générale
Évaluation :
3
Not enough staff and the Staff that was available was very slow
Tanya B.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoinette D.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua P.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antrica G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hermas N.
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Expérience générale
Évaluation :
5
Very very satisfied with the service
SOUTONOMA Y.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanine T.
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Premières impressions
Évaluation :
2
No AC, friendly staff
NAOMI F.
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Premières impressions
Évaluation :
3
The kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet
bryan m.
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Expérience générale
Évaluation :
1
Worst experience I ever had with David he’s immature and unprofessional
JOSEPH S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lila P.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrienne R.
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Expérience générale
Évaluation :
3
Garage door and elevator where not operational for quite sometime.
Christopher L.
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Expérience générale
Évaluation :
1
The lights didn’t work and the storage was hard to find
Tamica J.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle C.
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Premières impressions
Évaluation :
1
It was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.
JOSEPH S.
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Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Andy K.
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Expérience générale
Évaluation :
4
Staff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.
RAHKEENA C.
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Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rudy G.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joseph M.
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Expérience générale
Évaluation :
5
the service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.
Clifton B.
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Expérience générale
Évaluation :
1
It was a huge hassle - I couldn't get the online reservation to work, so came in person. Was told AFTER paying that they don't have the required locks and to go to Home Depot who doesn't have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.
eli g.
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Expérience générale
Évaluation :
3
The unit just wasn't the size I expected.
ANN M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hermas N.
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Premières impressions
Évaluation :
1
your employees are very rude
Seyyit T.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANIELLE C.
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Expérience générale
Évaluation :
5
I just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.
