Customer Reviews for U-Haul Moving & Storage at Queens Ave

479 évaluations

644 Queens Ave   Victoria, BC V8T1M1

(250) 381-2271

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 381-2271

644 Queens Ave
Victoria, BC V8T1M1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris M. 
Évaluation :
3

The van was clean but the right signal light didn't work properly. They should have checked before renting it out. Also the rental location is a bit sketchy.

Linda L. 
Évaluation :
1

I would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.

Cynthia P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mathew L. 
Évaluation :
4

After past experiences with uhaul not having our vehicle available after we made a reservation, it was nice to have things go so smoothly.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chemistry c.  |  Expérience générale 
Évaluation :
5

Friendly and down-to-earth people and personable. As well, efficient and flexible!

ray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando P. 
Évaluation :
5

Fantastic service, wish I could always rent from this location!

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam W. 
Évaluation :
5

Carmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.

elizabeth m.  |  Premières impressions 
Évaluation :
5

This is the most functional UHaul location in Victoria.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin W. 
Évaluation :
5

Everything was excellent. Great staff!

David S. 
Évaluation :
4

Fantastic staff

Eric E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taranjeet S. 
Évaluation :
5

Great experience with Carmen Fisher

Jed N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan M. 
Évaluation :
4

The return app didn't work easily. It kept asking to upload 2 photos but they already showed uploaded. Then I could not get to step 4 of the return process so I called uhaul. There is a 92 minute wait. I dropped the keys and asked to call back to clear up the return. I did every5i was instructed to do. Jerry weber. Contract 82605887

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ammine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandra kathleen d.  |  Expérience générale 
Évaluation :
5

Wonderful service, even while understaffed!

FRANKIE S. 
Évaluation :
5

Not much, keep the same knowledgeable, staff

Efrian L. 
Évaluation :
5

The staff there are all excellent Friendly and efficient

John J. 
Évaluation :
5

Thank you so much for your service! Your staff went above and beyond! ❤

naomi S. 
Évaluation :
5

Colleen is very friendly and helpful.

Aspen B. 
Évaluation :
5

Nothing to improve. The location is wonderful.

Erik P. 
Évaluation :
5

Access to the storage was easy and very friendly staff.

CARLOS EDUARDO D.  |  Expérience générale 
Évaluation :
5

The customer service from the staff on site was wonderful. The online reservation for uhaul created some problems, the staff at the U-Haul location (I believe her name was Chloe) helped me sort the problems created from the online reservation system. The staff were very kind and helpful, and provided very detailed and useful advice. The online reservation method has some bugs that should be addressed though.

Sultana M. 
Évaluation :
5

Staff at this location are an absolute pleasure to deal with, they are friendly, thorough, efficient and professional. I will never use Topaz Road location again after going to Queens Avenue.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison C.  |  Expérience générale 
Évaluation :
4

Quick and easy Great customer service

Zoe F. 
Évaluation :
5

Keep being the best U Haul outlet in Victoria - pleasant and efficient service, wonderful people who know how to look after their clients and equipment that is new and in good shape. Keeps me coming back!! Rob

Robert E. 
Évaluation :
5

Our experience was great! Nothing to improve

Bronson C. 
Évaluation :
5

Employees were very pleasant and helpful.

Janice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Everything was satisfactory and pleasant

Leonard T. 
Évaluation :
5

COULD NOT BE BETTER!!!

Russell F. 
Évaluation :
5

The manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept clean

Scott L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYREN S. 
Évaluation :
3

They had what I needed and it was inexpensive to rent for the afternoon. Bought some boxes as well. Good service, pleasant experience. I would recommend.

DOUGLAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion C.  |  Expérience générale 
Évaluation :
1

No one was available to help when we arrived for pick-up. There was an ad-hoc sign on the door saying someone would be back in 5 minutes, however it was much longer. We then got trapped in the storefront as a friend left, we entered thinking it was open, then the door closed and we were stuck in the store without an employee there. Uhaul cancelled my truck rental twice. Once without informing me, the second time with informing me. This is unacceptable! If i would not have check my account a few days prior, I would have had no idea Uhaul cancelled my reservation and I would have been stuck without a moving van on moving day. Brutal service from the start to finish of my rental journey with Uhaul. I would not recommend this to anyone.

Taryn H. 
Évaluation :
4

Don't have the customer back out of the tight inside spot to the street on pick up. Almost hit another customer vehicle

John T. 
Évaluation :
5

Carmen is always a delight to deal. My favourite UHaul location on the island to deal with!

Daniel W. 
Évaluation :
5

Staff at the Queens Ave office were always very helpful.

Jeremiah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

The staff where great

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis O.  |  Expérience générale 
Évaluation :
5

the person at the counter was excellent and very supportive. Merci.

Ahmed A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H.  |  Premières impressions 
Évaluation :
4

Lori did an excellent job handling a few difficult situation before serving us, and as we were dropping off our rental van, all by herself. We really appreciated her professional demeanour, and her thoroughness in getting our van ready to go.

Aidan M. 
Évaluation :
5

Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me

james h.  |  Premières impressions 
Évaluation :
2

The storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!

Maime H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Made a mistake when trying to drop off my rented cargo van - called the 1-800 number and they were super nice and left a note for the Queens location, who didn't charge me extra for not checking out properly. Really appreciated that. My friend groups go to location.

Mira F. 
Évaluation :
5

Both agents, Nevell and Lori were friendly and helpful. Thanks

Donald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Colleen was just the best!

Benjamin V. 
Évaluation :
5

Colleen was very helpful, friendly and professional.

LESLEY V. 
Évaluation :
3

I found out that the roof of the car had scratches but they were telling me that there is no scratch on the roof. It could be a disaster since the roof is not covered by the insurance.

Meysam S. 
Évaluation :
5

The ladies were great!

Joel P. 
Évaluation :
5

I have been a long time uhaul customer and this was the best l experience I have ever had.

William S. 
Évaluation :
5

Great storage facility. Would use it again.

Sylvian B.  |  Expérience générale 
Évaluation :
5

The van was clean, well maintained, and easy to drive. I will definitely turn to uhaul for my future rental needs.

Ross B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M.  |  Expérience générale 
Évaluation :
5

Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.

George F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Carmen was great to deal with. Friendly, efficient and really helpful.

Tire S.  |  Expérience générale 
Évaluation :
5

Thank you for the awesome customer service.

David T. 
Évaluation :
5

U-Hall accommodated me with a van right away, there was no wait period. Thank you, U-Hall

Roderick M. 
Évaluation :
3

No dolly available which was very inconvenient for my move

HEATHER J. 
Évaluation :
5

Very helpful and hands on staff. Keep up the good work!

ANDREW S.  |  Expérience générale 
Évaluation :
5

This was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.

Monica R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana and or Rob L.  |  Expérience générale 
Évaluation :
5

Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.

Thomas E.  |  Premières impressions 
Évaluation :
3

Mobile check-in didn't work. Had to have employee dispatch me, and it took over half an hour. Employee was very helpful, but overall check-in not as convenient as possible.

Rebecca N. 
Évaluation :
5

Very fast and smooth check-out and check-in procedure. The agent was very helpful, kind, and courteous.

Mike D. 
Évaluation :
5

I've used the services before and will continue to use them as I need because I'm very satisfied with everything.

Sarah S.  |  Expérience générale 
Évaluation :
4

Location is close to DT and the staff are helpful.

Justin J. 
Évaluation :
5

Excellent service, reasonable rate.

Jocelyn G. 
Évaluation :
5

I have worked in car rental for 17 years and this was the best van rental experience I have ever seen. Congratulations to the team that created your processes!!

James A. 
Évaluation :
5

My Contact (Neville) was friendly and helpful.The rental from this location was easy. Happy customer

Richard A. 
Évaluation :
5

Carmen is great - I come in once a year, never remembering our codes etc. and she remembers our locker number off by heart. She is very helpful with any questions we have when we come.

Michelle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liam M.  |  Expérience générale 
Évaluation :
5

Friendly and personable staff, got my van right away. Well run establishment with great staff!

Daniel W. 
Évaluation :
5

Assure that other locations are providing the same level of friendly, warm, respectful and professional service at their locations. Replicate the person who helped and provided me the service.

Tarsam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laine D. 
Évaluation :
5

Above and beyond customer service. They made it so much easier and pleasant to get my errands done.

Leslie L. 
Évaluation :
5

very positive rental experience, two times within a week

Don W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stojan P. 
Évaluation :
5

It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!

Dustin S.  |  Premières impressions 
Évaluation :
5

Carmen was super efficient and organized . Everything worked out perfectly. Merci!

Diane D. 
Évaluation :
4

Honestly can't think of any need for improvement....overall a very satisfying, professional and courteous transaction

Donald J. 
Évaluation :
3

Facility and staff are great, location hampered by location to bottle depot and mustard seed. Glad we could park our car inside the garage entry.

Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.

Josh W.  |  Expérience générale 
Évaluation :
5

Very courteous and friendly. Gave great suggestions on products like forearm lifting straps. Will return to this store.

Yves S. 
Évaluation :
5

We reserved a van on-line approximately 1 week in advance, and were sent an email confirming a pick up location in Langford. When we arrived at the pick up location, we were advised there was no van available and that they hadn't had a u-haul van to rent for years. We were given a central booking telephone number to call. The man who helped us was very knowledgeable, calm and helpful. He indicated that we had been sent an email and a text about the change in pick up location. Nope. Regardless, he arranged another van rental for us which was probably difficult as it was November 29/30 time period and demand would be high. We had to drive into Victoria to pick up the van we needed and we just made it there before the 5:00 closing time. The van was clean and ready despite the last minute nature of the reservation for that specific location. The rest of the rental was uneventful and we returned the van 24 hours later.

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susyn C.  |  Expérience générale 
Évaluation :
5

Very helpful and welcoming staff

Kevin C.  |  Premières impressions 
Évaluation :
5

All of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner

Joanne K.  |  Premières impressions 
Évaluation :
5

Thank you Carmen and Colleen for being so attentive and helpful.

Richard B. 
Évaluation :
5

Great service, friendly and capable staff allowed for 2 days of flexibility to move 2 House holds. I have used U Haul for years and will continue to use them in the future! G Denman Victoria BC

Geoffrey D. 
Évaluation :
5

The staff was very helpful and considerate. Excellent service, very professional, would recommend to everyone to choose them over others.

Berat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley W. 
Évaluation :
5

Great customer service! My rental vehicle was clean and waiting for me ... amazing customer care! Merci.

Christopher C. 
Évaluation :
5

I had a very pleasant experience with U-Haul.

Carol T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian H. 
Évaluation :
4

I recommend this smaller location: staff and service was fast and friendly. They sell moving supplies and equipment rentals, eg dollies and carts. They offer storage units, as well. The location is across the street from a bottle return depot and food bank/ drop-in centre. Be aware of your surroundings and it's OK. Staff were very helpful, provided valuable information.

Chad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandu S. 
Évaluation :
4

Very friendly and helpful staff. A very positive experience.

Jim R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvey K. 
Évaluation :
3

Very helpful and courteous staff.

David J. 
Évaluation :
5

A much better experience than "Topaz" location (which didn't have the vehicle I reserved when I arrived) I even got a call from them the night before to confirm my reservation. Great experience!

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marketa V.  |  Premières impressions 
Évaluation :
5

Colleen was wonderful!

BRITTANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian C. 
Évaluation :
4

Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!

Christian D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stuart s.  |  Expérience générale 
Évaluation :
5

Great staff very clean facility

susan s.  |  Expérience générale 
Évaluation :
5

Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.

Ian C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

The gentleman who helped us is very accommodating and thorough in giving directions.

ANDREW S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandu S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pooneh S. 
Évaluation :
5

I rarely give comments but Allison was very friendly and professional, and the whole process was 1 000 times better than using the online option!!!

Clive J. 
Évaluation :
4

Nice people, and a clean space. I would rent a storage locker here again.

jessica s.  |  Expérience générale 
Évaluation :
5

Staff was fantastic to work with!

Bridget D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Will use U-Haul again as the staff were both friendly and helpful.

francis c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

the person working behind the till was efficient and friendly a most excellent experience

John J. 
Évaluation :
5

thank you for all of your help

manon e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles O.  |  Premières impressions 
Évaluation :
5

Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Functionfox L.  |  Premières impressions 
Évaluation :
5

youre doing fine

Michael H.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff.

Chad G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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