The Truck was apiece of crap and should not be on the roadTHOMAS B.
Customer Reviews for U-Haul Moving & Storage at Reid Park
Pour nous contacter
Tucson, AZ 85711
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SAMANTHA H.
Le client n'a pas laissé de commentaire.WILLIS O.
Very fast exelebt serviceYAZMIN V.
Le client n'a pas laissé de commentaire.ELIZABETH B.
It was a awesome experience the staff was knowledgeable and very friendly I would use U Haul for all of mine needs great job !CHRISTINE G.
The individual that sold me the unit was extremely kind and helpful. Will recommendJason C. | Premières impressions
I had excellent service here, I forgot the attendants name but, he gave great service. Merci.DENICE F.
I did not have any issues with my recent u-haul rental Ford van with car trailer everything was in excellent condition had a very good experience Thanks.PATRICIA A.
Le client n'a pas laissé de commentaire.DAWN C.
Le client n'a pas laissé de commentaire.Jamie W. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie W.
Rude person at the counter very sad for such as oriented customer service placeJOHN L.
Le client n'a pas laissé de commentaire.Rinaldo P. | Expérience générale
Perfect customer service.Richard M.
Excellent Service, Thank you.JOSE O.
No suggestions, no complaints!GREGG J.
I rented a Cargo Van. Driver seatbelt not in working condition. Dome light inside the cabin not in working condition. 1-day (24hr) rental got charged for 2 days instead which doubled my estimate from 43 $to 91,93 $.Called customer service to report the issue on October 8, 2021, waited on hold for 48 minutes. U-Haul CSR representative Serena Cook, listened to my concern and said there is nothing that can be done. Before I had a chance to at least ask her to email me a copy of my complain so I have proof that a complain was done and action will be taken, she hung up the phone. Thank you U-Haul, but I will not waisted another 48minutes holding on the phoneDMITRIY B.
The Alvernon U-Haul is the best in Tucson for fast great serviceRoss H.
The guy who helped me was awesome!SHANE R.
They were very friendly, helpful, and professional! Yes I would highly recommend them!Victoria F. | Expérience générale
The manager, Kyle, goes above and beyond!Lisa R. | Expérience générale
UHaul service person, Walker, was excellent!!!Jessica R.
Fantastic experience and Kyle was very professional and courteous. Merci.LOUIS C.
Le client n'a pas laissé de commentaire.JENEEN S.
Owner and staff were great. Friendly and knowledgeable. Place was clean and organized too.LAURIE A.
Because they didn't honor pricing given to me by customer service at 800#. They wouldn't even look at the transcript of our conversation. They sent me to another location out of my way, the whole ideas was the inconveniences it created. This was the General Manger Kyle. I'd go to a different location before I'd go back to their location. I'd rate them a zero for this.MARIO L.
The air conditioning did not work on the truck I rented.DONALD C.
Overcharged for fuel. First bad experience at U-Haul. Will try Budget next time.ROBERT B.
Le client n'a pas laissé de commentaire.Man-Chun L.
Nothing it was a great experienceSCOTT O.
This place gave away my storage unit which forced me to throw away my child's bed. Yes they offered three storage units which was big enough to hold all my stuff.Daria D.
Thank you Tony! You did a hell of a jobEDRED V.
It was fast an EasyMOISES C.
Been using U-Haul now for well over 20 years every once in awhile you get somebody who's having a bad day but that's part of life but I've always had excellent service the equipment has been clean when I picked it up and I make sure it's clean and fueled up when I give it back 99 % of the people who work there are excellent customer service representatives and I would recommend you all to anyone.NANCY R.
Kyle Wright was awesomeJUSTIN F.
Rented a pickup truck for 230. They had the reservation for 430. Did not have a truck available, and I couldn't wait so I had to pay extra for a box truck. Was not happy. About thatDAWN H.
Le client n'a pas laissé de commentaire.Efrain M. | Premières impressions
I drove up and a chap immediately showed up at my door to let me know the check-out process.Tim F.
The entire staff were super friendly and knowledgeable; regarding my needs.....DANIEL E W.
Well the truck smells cigarette really bad but service was goodSILVIA E.
Nothing. Everything was great and we'll definitely use this location again!Jason R.
Le client n'a pas laissé de commentaire.Adam K.
Great friendly customer service the agent went over all my rental options with me even let me inspect my vehicle choice to make sure it would meet my needs. The vehicle was very clean, well maintained, and a smooth ride. Overall, it was a great experience.DEBORAH C.
Le client n'a pas laissé de commentaire.JOSE S.
What a great team this location has. Kyle and the crew always do such an amazing job and it never goes unnoticed. We will continue to use Uhaul and recommend them whenever possible to anyone who is in need of good quality rentals.William N.
Kyle and the entire team at this Tucson location always do an amazing job from A to Z. With our new corporate location it is very convenient for our crew. We really appreciate this partnership/relationship. Thank you Kyle for taking such good care of us and all of our rental concerns. Sincerely, Bill Netherton President Professional Bartenders UnlimitedWilliam N.
Le client n'a pas laissé de commentaire.CHERI W.
Above and beyond help from staff !! Super happySERGIO V.
Le client n'a pas laissé de commentaire.Bibi A.
Le client n'a pas laissé de commentaire.JAMES B.
The workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.roxanne b. | Expérience générale
Le client n'a pas laissé de commentaire.EMILY R.
Le client n'a pas laissé de commentaire.BRUCE T.
Le client n'a pas laissé de commentaire.Laura W.
Le client n'a pas laissé de commentaire.LINDA K.
Nothing that I can think of at the moment. Friendly staff on pickup and return. Parking on property for my personal vehicle while I had the rental was a nice percJAMES B.
It was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.brenda g. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey M.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.M ELIZABETH C.
Very good customer serviceMIGDALIA P.
Excellent employees! Great attitudes and helpful.GREGORY A.
To my hero in Green, Kyle is the greatest. U-Haul on Alvernon saves my life every time. I'm an operations manager for full-service moving company and whenever I need something in a clutch he is always there to see me through my day. Some extra dollys for a busy weekend? A few extra dish packs to make it until my order comes? Whatever it may be, I can count on him. I've had storage at this facility for my personal belongings for upwards of 3 years. The place is always clean and well taken care of. It is not in the best neighborhood but U-Haul security system has me covered. Controlled access doors to even enter the building, cameras around every corner to catch those not so nice characters, my unit even has its own alarm. You even need your key card to get in the bathroom. I feel like my stuff is secure. A+ A+ for Kyleâ€˜s team. You guys rock!JAYSON N.
Your employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.roxanne b. | Premières impressions
Le client n'a pas laissé de commentaire.FERNANDO R. | Expérience générale
The employee, Walker was most helpful and attentive to my needs. He helped me with my heavy stuff, since I was by myself and am an older lady. He was very kind. He is a wonderful example of excellent customer service.ROXANNE B.
Le client n'a pas laissé de commentaire.THOMAS S.
There is obviously 2 fraudulent activities going on: 1) FRAUDULENT MILEAGE: I checkout with 10 076 and returned with 10 090 which equals 14 miles. This accords with two 3,5 mile round trips. Upon the rental return, I was charged for 30 extra miles. I have photographs of the car mileage at the time of check out in the morning, and the return mileage upon returning the vehicle later in the day. The employee response was I did not mention the mileage discrepancy at the time of checkout. 2) FRAUDULENT GAS: the manager informed me that the car should be returned full. I added 6,6 gallons of gas. This is 3x more than the 14 milieus that the car was actually driven. I will not recommend this location until I am reimbursed at least 30 miles of fraudulent overage charges.ROBERT H.
Kyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I'd be hard-presssd to rent anywhere else! Keep up the great work and excellent service!Carl W. | Expérience générale
Le client n'a pas laissé de commentaire.Lorena A.
Wasn't able to check-in online and the men inside were very helpful. I believe it was the store owner or manager who helped and it was fast and easy!Riley B.
Great experience!MANDY G.
I've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful serviceraul c. | Expérience générale
It was really quick and easy getting a storage unit. It was also the most affordable in town. Alfred V. | Premières impressions
Le client n'a pas laissé de commentaire.Misty E.
Excellent service à la clientèle. Both gentlemen work very hard. Excellent communicators.Robert A.
Le client n'a pas laissé de commentaire.Carl S.
Everything was great - Thanks!ROBERT L.
Kyle and the staff are wonderful. Always pleasant and professional.CARL W.
Tony is top shelve, great guyMICHAEL V.
Great ServiceLORRAINE S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Dionicio B.
Very smooth processJa'Neeva S.
Kyle was excellentRICHARD H.
Le client n'a pas laissé de commentaire.DONNA E.
Great customer service and fast!Jennifer M.
Everything was greatMICHELLE C.
Gary was incredibly helpful and came out to greet us (by name! How he remembered, I have no idea. He's that good) when he saw us pull into the parking lot. Give that man a raise!!Everette S.
Last minute, the night before our move, the location for pickup of my tow attachment was changed. I wasnt informed other than an email that didnt really explain the changes. It added on 45 mins to our trip.Brianna G.
Le client n'a pas laissé de commentaire.DAVID R.
The inside of the windshield needs cleaning as well. Seemed you cleaned everything but the inside of the windshield.RENA F.
Long wait to drop off until we found the outside guy who helped us. Unfortunately they charged us for mileage - the pickup place said since it was an in town rental we wouldn't be charged mileage. So different stories from different placesGUS G.
It's a tough job. The guys did wonderful work sorting out the customer needs with available supply. There was alot of decisions coming at the guys and they teamed up to make it happen. Well done. Thanks guys. See ya next time.Tom G.
Quick and easy as usual..great large location with access to pull into and out from..MICHAEL S.
The service was excellent! Each and every staff member was very helpful over the phone and day of service. My experience was amazing!! Thank youBRENDA G.
The staff members were so very polite, cheerful and very friendly and extremely helpful with all my questions and needs. They all we're great keep up the awesome job. Thanks for making my long and tiring day a happy and cheerful one.DANIELLE B.
Kyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!Lauren W. | Premières impressions
Le client n'a pas laissé de commentaire.NATHANIEL H.
Kyle was very friendly and helpful, and he made the experience very easy.Lauren W.
Make the U-Haul website easier to access for first time renters who are not tech-savvy.JAY C.
Le client n'a pas laissé de commentaire.jennifer m. | Expérience générale
The workers there are friendly and knowledgeable of their work. Very smooth process and I would recommend this location to anyone planning a move. Merci.Mark R.
Le client n'a pas laissé de commentaire.DANIEL R.
Nothing everything was good from start to finish. Thanks for your help.Joy B.
Le client n'a pas laissé de commentaire.Paul M.
Have rented from this location before - staff are always pleasant & know their business! Vehicles are clean and run well. Haven't had any problems, but a recent rental had a maintenance indicator and it was taken care of on my returning the vehicle, so I know they work hard to maintain their fleet. Thanks, keep up the good work!NATALIE B.
The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONIO D.
Le client n'a pas laissé de commentaire.GUY R.
Le client n'a pas laissé de commentaire.NATALIE S.
Le client n'a pas laissé de commentaire.Collin G.
It is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.Nicholas P. | Expérience générale
Le client n'a pas laissé de commentaire.FERNANDO R. | Premières impressions
Thanks for great serviceArturo M. | Premières impressions
Good old-fashioned customer service, like it's supposed to be!Christopher L. | Premières impressions
Le client n'a pas laissé de commentaire.Derek W. | Expérience générale
Difficult to get someone on phone, expensive, people very attentive and nice.jerold l. | Expérience générale
I am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.stephanie t. | Premières impressions
Le client n'a pas laissé de commentaire.Gabriel M. | Premières impressions
I had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.Virginia S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle A. | Expérience générale
I was totally satisfied appreciate their servicesraul c. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny M. | Expérience générale
Le client n'a pas laissé de commentaire.Heather D. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD P. | Premières impressions
Le client n'a pas laissé de commentaire.Tami M. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD P. | Expérience générale
Le client n'a pas laissé de commentaire.Sangeun P. | Premières impressions
ThanksAlfred W. | Premières impressions
Kyle Wright was very helpful.PETER J. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy C. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT S. | Expérience générale
Le client n'a pas laissé de commentaire.Diane F. | Premières impressions
All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.Roald G. | Expérience générale
Le client n'a pas laissé de commentaire.Natalie B. | Premières impressions
I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with eitherGalen M. | Premières impressions
Thank you. Smooth transitionnatalia p. | Premières impressions
Le client n'a pas laissé de commentaire.Marrietta N. | Premières impressions
Grate customer service. The guy answered all my questions.MARTHA L. | Premières impressions
The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For 115 $/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.Amy D. | Expérience générale
Kyle and his associate are great and super helpful with all things.THERESA J. | Premières impressions
Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual deleteAntonio G. | Expérience générale
Kyle and Kaitlyn were amazing.Geoffrey C. | Premières impressions
Kyle and his team are awesome! Keep up the good work.GARY W. | Premières impressions
Great service. Clean facility. Friendly.Nancy C. | Premières impressions
Excellent service à la clientèle. He helped me find the right size storage unit.Chunny P. | Premières impressions
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.Raymond M. | Premières impressions
Le client n'a pas laissé de commentaire.Scott G. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra S. | Premières impressions
Le client n'a pas laissé de commentaire.James G. | Online Move In
Le client n'a pas laissé de commentaire.Andrew B. | Premières impressions
Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big helpIsaiah F. | Premières impressions
My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.DEBORAH C. | Premières impressions
Le client n'a pas laissé de commentaire.Chelsea S. | Online Move In
I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.Jacqueline W. | Premières impressions
The person that took my information didn't get my name right so couldn't help me get into my informatioin.Katherine B. | Premières impressions
My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Salebarbara s. | Premières impressions
Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some helpTamberlyn H. | Premières impressions
Kyle was patient and provided excellent service.Tyler G. | Premières impressions
The folks at the uhaul were very nice. I love this new center.CONSTANCE P. | Premières impressions
Excellent service, convenient location, knowledgeable staff, and overall great experience. Merci les gars!Teresa W. | Premières impressions
Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)Maria L. | Premières impressions
Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank youDebra F. | Premières impressions
The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.FRANKLYN T. | Premières impressions
I have give compliments to the staff for being so friendly and courteous.michael s. | Premières impressions
This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this placeVincent G. | Premières impressions
Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so muchBarry M. | Premières impressions
EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!CHERIE D. | Premières impressions
Have no problems with U-haul very helpful answered all my questions.Greta C. | Premières impressions
Excellentjohn Y. | Premières impressions
These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.Angel P. | Premières impressions
Easy and quickGina M. | Premières impressions
Very friendly and helpfulSteven J. | Premières impressions
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