Customer Reviews for U-Haul Moving & Storage at Reid Park

1 432 évaluations

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan c.  |  Premières impressions 
Évaluation :
2

Handle your customer service the truck wouldn't turn on the next morning let alone start and I called got an airhead that had no clue what to do called back and no answer

HARRY T. 
Évaluation :
5

Great crew, Great customer service

COREY S. 
Évaluation :
5

I have used U-haul before an was very satisfied with there service..

christina m.  |  Premières impressions 
Évaluation :
5

Don't change anything!

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta C.  |  Expérience générale 
Évaluation :
5

He interacts he’ll be interacting with the staff on several locations was excellent I would have to say job well done

DAVID P.  |  Premières impressions 
Évaluation :
5

Quick and friendly service, very clean facilities. Have rented a vehicle before at this U-Haul and was very pleased with quality of vehicle and service.

DAVID H.  |  Premières impressions 
Évaluation :
5

Everything was great with the truck and the business

DARRYL P. 
Évaluation :
5

The customer service representatives at this location went above and beyond the normal expectations. These guys know what they are doing and they made my rental a fast pick up and return. I needed to use the truck I had rented an extra day and it was no problem. I will definitely call upon this location in the future. They even have affordable storage lockers! If you want a quick and easy place to rent a truck this U Haul facility is the place to go! Truck was exceptionally clean and dependable. All of the guys are professional and good looking!!

DONNA C. 
Évaluation :
5

Very helpful people

BOB M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steffan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE V. 
Évaluation :
5

Staff was very friendly and helpful. Quick and easy dropping

Steffan W. 
Évaluation :
5

With every move I've always counted on Reid Park UHaul. They have the friendliest service and their vehicles always make the move go smoothly!😊

TRACI S. 
Évaluation :
5

Love this location always friendly and have what I need available.

THERESA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L. 
Évaluation :
5

Overall great service. Troy is always there each time I had to use UHaul..

MANDY G. 
Évaluation :
5

All is perfect

MARCO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa d.  |  Expérience générale 
Évaluation :
2

Get more pickup trucks. Wanted pickup truck instead of van, also van was available for less hours than I needed

MUHAMMED S. 
Évaluation :
5

Kyle was very helpful and made the process of renting a truck and storage unit very easy!

Trish T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANJENETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisela M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen W. 
Évaluation :
5

More assistance at satellite location. Not every renter has a working knowledge of the equipment.

GREGORY CLARE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele L. 
Évaluation :
5

This U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank you

virginia m.  |  Expérience générale 
Évaluation :
5

Thank you! Great experience overall!

VICTOR G. 
Évaluation :
5

Keep yourselves as clean, organized and readily available as your location is currently.

ROBERTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

They Handel it all quite well.

REBECCA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G.  |  Premières impressions 
Évaluation :
5

Friendly service, no hassles, detail-oriented and the trailer was just as ordered! Merci!

TRAVIS S. 
Évaluation :
5

They're doing an excellent job

MANGA M. 
Évaluation :
5

The people that were here were so profoundly helpful and we booked a U-Haul on a Sunday was short notice. Everything went so smoothly and we were in and out upon pick up and return. Can't say enough great things about this place

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE S. 
Évaluation :
5

Very friendly, knowledgeable and helpful employees..

DAVID K. 
Évaluation :
5

Well maintained. Sometimes discarded items were unsightly and unsanitary.

Charles H.  |  Expérience générale 
Évaluation :
5

Helpful and nice

JOEL T. 
Évaluation :
2

The truck smelled like sweat and the the ramp broke.

JO ANNE B. 
Évaluation :
3

Please email with a complaint form or call 5203583335

LORIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATESSA P. 
Évaluation :
5

people are great

CARY M. 
Évaluation :
5

Unfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.

Rebecca C.  |  Premières impressions 
Évaluation :
3

I had a issue with putting gas in my truck from uhaul so I called the uhaul number to let them know the lady who answered my call was very rude!! With little to no help. I paid a lot of money to one way from Washington to Arizona and feel like they did not deserve the amount I was charged. Horrible customer service. I will definitely not recommend anyone to use uhaul again!!! This had nothing to do with this location but has to do with uhaul overall!!! I don't recommend using them

KYLER M. 
Évaluation :
5

Good job

DOUGLAS T. 
Évaluation :
5

I would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!

Michele Marie M.  |  Expérience générale 
Évaluation :
5

Fast and easy returning vehicle to the Uhaul location, was in and out within a few minutes.

Pedro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn L.  |  Expérience générale 
Évaluation :
5

We were very pleased with this facility.

Lynn R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S.  |  Expérience générale 
Évaluation :
5

Walker was very friendly and helpful - excellent customer service!

JASEN L. 
Évaluation :
5

i like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good price

Jesus E.  |  Premières impressions 
Évaluation :
5

Not a thing. There actually is a Penske much, much closer to us but going to this U-haul site is worth the extra drive even though mileage on the rental would be less. Easy in/out. Very pleasant and accommodating.

DIANE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE C. 
Évaluation :
5

Very friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and family

Juan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Easy reservation/easy in/out. Not like we've had in the past at other U-Haul stores Very nice staff. Very accommodating. A person in front of us needed additional help. The gentleman behind the counter, while he couldn't help her as it was Sunday and not everyone was open, he sure tried. Best U-Haul experience we have had.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA C. 
Évaluation :
5

Absolute fantastic again and again ,,super professional service,very friendly and helpful staff

HENDRICUS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Nothing really to improve, both Kyle and Tony were excellentm

BRANDON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I was redirected to this location after the original location (C&J Tire on Speedway) didn't have the truck ready for me when I originally reserved it. This location on Alvernon turned out to be the better place for me to rent my truck considering it was an actual UHaul location and a more friendlier staff. The next time I need a rental, I plan on using this place first. Only complaint would be that I got redirected to another location and wasn't discounted for the inconvenience C&J Tire caused. Other than that, I was totally satisfied with the truck I received.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
4

You need to get more of the Dodge pickup trucks they are better than the Chevys in my opinion but all locations should have more pickup trucks it makes it difficult to get one when you need one

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALILA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICKA C. 
Évaluation :
4

Trailer jack needed some work.

MARTIN B. 
Évaluation :
4

The Truck was apiece of crap and should not be on the road

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIS O. 
Évaluation :
5

Very fast exelebt service

YAZMIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B. 
Évaluation :
5

It was a awesome experience the staff was knowledgeable and very friendly I would use U Haul for all of mine needs great job !

CHRISTINE G. 
Évaluation :
5

The individual that sold me the unit was extremely kind and helpful. Will recommend

Jason C.  |  Premières impressions 
Évaluation :
5

I had excellent service here, I forgot the attendants name but, he gave great service. Merci.

DENICE F. 
Évaluation :
5

I did not have any issues with my recent u-haul rental Ford van with car trailer everything was in excellent condition had a very good experience Thanks.

PATRICIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN C. 
Évaluation :
5

Excellent

KURT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W. 
Évaluation :
1

Rude person at the counter very sad for such as oriented customer service place

JOHN L. 
Évaluation :
5

Perfect customer service.

Richard M. 
Évaluation :
5

Excellent Service, Thank you.

JOSE O. 
Évaluation :
5

No suggestions, no complaints!

GREGG J. 
Évaluation :
1

I rented a Cargo Van. Driver seatbelt not in working condition. Dome light inside the cabin not in working condition. 1-day (24hr) rental got charged for 2 days instead which doubled my estimate from $43 to $91.93.Called customer service to report the issue on October 8, 2021, waited on hold for 48 minutes. U-Haul CSR representative Serena Cook, listened to my concern and said there is nothing that can be done. Before I had a chance to at least ask her to email me a copy of my complain so I have proof that a complain was done and action will be taken, she hung up the phone. Thank you U-Haul, but I will not waisted another 48minutes holding on the phone

DMITRIY B. 
Évaluation :
5

The Alvernon U-Haul is the best in Tucson for fast great service

Ross H. 
Évaluation :
5

The guy who helped me was awesome!

SHANE R. 
Évaluation :
4

UHaul service person, Walker, was excellent!!!

Jessica R. 
Évaluation :
5

Fantastic experience and Kyle was very professional and courteous. Merci.

LOUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENEEN S. 
Évaluation :
5

Owner and staff were great. Friendly and knowledgeable. Place was clean and organized too.

LAURIE A. 
Évaluation :
4

Because they didn't honor pricing given to me by customer service at 800#. They wouldn't even look at the transcript of our conversation. They sent me to another location out of my way, the whole ideas was the inconveniences it created. This was the General Manger Kyle. I'd go to a different location before I'd go back to their location. I'd rate them a zero for this.

MARIO L. 
Évaluation :
4

The air conditioning did not work on the truck I rented.

DONALD C. 
Évaluation :
2

Overcharged for fuel. First bad experience at U-Haul. Will try Budget next time.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Man-Chun L. 
Évaluation :
5

Nothing it was a great experience

SCOTT O. 
Évaluation :
1

This place gave away my storage unit which forced me to throw away my child's bed. Yes they offered three storage units which was big enough to hold all my stuff.

Daria D. 
Évaluation :
5

Thank you Tony! You did a hell of a job

EDRED V. 
Évaluation :
5

It was fast an Easy

MOISES C. 
Évaluation :
5

Been using U-Haul now for well over 20 years every once in awhile you get somebody who's having a bad day but that's part of life but I've always had excellent service the equipment has been clean when I picked it up and I make sure it's clean and fueled up when I give it back 99 % of the people who work there are excellent customer service representatives and I would recommend you all to anyone.

NANCY R. 
Évaluation :
5

Kyle Wright was awesome

JUSTIN F. 
Évaluation :
3

Rented a pickup truck for 230. They had the reservation for 430. Did not have a truck available, and I couldn't wait so I had to pay extra for a box truck. Was not happy. About that

DAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain M.  |  Premières impressions 
Évaluation :
5

I drove up and a chap immediately showed up at my door to let me know the check-out process.

Tim F. 
Évaluation :
5

The entire staff were super friendly and knowledgeable; regarding my needs.....

DANIEL E W. 
Évaluation :
5

Well the truck smells cigarette really bad but service was good

SILVIA E. 
Évaluation :
5

Nothing. Everything was great and we'll definitely use this location again!

Jason R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
4

Great friendly customer service the agent went over all my rental options with me even let me inspect my vehicle choice to make sure it would meet my needs. The vehicle was very clean, well maintained, and a smooth ride. Overall, it was a great experience.

DEBORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

What a great team this location has. Kyle and the crew always do such an amazing job and it never goes unnoticed. We will continue to use Uhaul and recommend them whenever possible to anyone who is in need of good quality rentals.

William N. 
Évaluation :
5

Kyle and the entire team at this Tucson location always do an amazing job from A to Z. With our new corporate location it is very convenient for our crew. We really appreciate this partnership/relationship. Thank you Kyle for taking such good care of us and all of our rental concerns. Sincerely, Bill Netherton President Professional Bartenders Unlimited

William N. 
Évaluation :
5

It was really quick and easy getting a storage unit. It was also the most affordable in town. 

Alfred V.  |  Premières impressions 
Évaluation :
5

The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.

Richard S.  |  Premières impressions 
Évaluation :
5

Thanks for great service

Arturo M.  |  Premières impressions 
Évaluation :
5

Good old-fashioned customer service, like it's supposed to be!

Christopher L.  |  Premières impressions 
Évaluation :
5

Thanks

Alfred W.  |  Premières impressions 
Évaluation :
5

Kyle Wright was very helpful.

PETER J.  |  Premières impressions 
Évaluation :
5

Thank you. Smooth transition

natalia p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marrietta N.  |  Premières impressions 
Évaluation :
5

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  Premières impressions 
Évaluation :
5

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Premières impressions 
Évaluation :
5

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  Premières impressions 
Évaluation :
5

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  Premières impressions 
Évaluation :
3

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  Premières impressions 
Évaluation :
5

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  Premières impressions 
Évaluation :
5

Kyle was patient and provided excellent service.

Tyler G.  |  Premières impressions 
Évaluation :
5

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  Premières impressions 
Évaluation :
5

Excellent service, convenient location, knowledgeable staff, and overall great experience. Merci les gars!

Teresa W.  |  Premières impressions 
Évaluation :
5

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  Premières impressions 
Évaluation :
5

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  Premières impressions 
Évaluation :
5

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  Premières impressions 
Évaluation :
5

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  Premières impressions 
Évaluation :
5

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  Premières impressions 
Évaluation :
5

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  Premières impressions 
Évaluation :
5

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  Premières impressions 
Évaluation :
5

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  Premières impressions 
Évaluation :
5

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  Premières impressions 
Évaluation :
5

Easy and quick

Gina M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Steven J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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