Customer Reviews for U-Haul Moving & Storage at Research Blvd

7798 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

I did not mean to rent Furniture Pads. I performed the Check In online and still had to wait 20 minutes. The dolly was not in the truck, so we had to drive back and were not assisted with loading the dolly into our car as we had friends helping to load the truck to utilize our truck rental time. There is not enough parking for customers at this location. The 19,95* truck rental for our five hours of use ended up costing me just over 100,00 $.

Michael S. 
Évaluation :
3

I was simply directed by an employee, Where to drop off my trailer. Not the welcome or help we received at the pick up site. Could possibly be Due to COVID restrictions.

MICHAEL G. 
Évaluation :
2

Your website for rental sucks. I requested a cargo van at Slaughter Lane location in Austin. I received a confirmation shortly after via email with the Slaughter Ln. location on it for the days I had requested . Thought I was all set. Got another email a couple days later that I glanced at thinking it was just another confirmation as it didn't have anything special to grab my attention such as CHANGE IN LOCATION! When I went to pick up at Slaughter Ln, they did not have my reservation. The manager and attendant on site couldn't have been any more flippant saying sorry nothing we can do. Your vehicle is reserved over at Research Blvd. some 25 or so miles away. Putting in a location means nothing to UHaul, in fact I believe there is bait and switch tactics at play here. When you reserve online, it asks for approximate mileage estimates for which you are charged 0,79 per mile for. By UHaul moving my location to another location, you added an additional 35 $-40 $to my bill. If you don't have that vehicle available at the location at the time of the request, your website should tell you that immediately so you can weigh your options. There were 7 of the cargo vans at the Slaughter Ln. location on the day I was to rent. The manager said they were all spoken for. I passed by that location 9 different times throughout my weekend that I requested and only 2 of the 7 ever moved from their parking spot on the lot. That location is less than a mile from my house and it's why I chose it as my location. The managers at both locations were very smug and arrogant and talked to me as though I was the idiot saying somewhere in your website it says you are only requesting a preferred location but there is no guarantee that's where your vehicle will be. I believe the estimated mileage is a trigger, if you don't input very many miles, they switch you to a further location to get more money from you. In my case it was significant. I will never use UHaul again. The people in the stores have zero customer service skills and zero accountability. If you are smart, you will go with Penske or Ryder or someone else but never UHaul! If you do use them, don't be surprised if you get a good old fashioned screwing as I did!

Stephen R. 
Évaluation :
5

The equipment was picked up clean and seemed in good shape. We ended up with a blown out front tire and the rear lights stopped working on the trip.

William B. 
Évaluation :
5

Steven Hawks at the 620 location provided the best customer service! He was very friendly! He made a very stressful moving day so much better!

AMBER V. 
Évaluation :
5

Everything and everyone very delightful! Have used before and will use again. We drove 20+ miles to this location!

KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

More flex

HUNG H. 
Évaluation :
3

The worst truck I have ever driven. The steering had an issue. I had to keep it to the left to keep it driving straight. The truck window was making so much noise. It was not at all maintained. Hope you guys improve the quality of trucks you rent out

Atharva G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO P. 
Évaluation :
2

I rented a truck online and reserved a storage unit online. The truck was fine. The transaction for the storage unit, not so good. I waited over 20 minutes in the lobby for a person to help with my online reservation for a storage unit. Lexi was helping another customer but never acknowledged the two customers standing in line until she finished walked past us to go get the trailer for the first customer. She said someone would be back to help us. After 15 minutes Lisa(?) came in and walked straight to the office without acknowledging the two customers in the lobby. I asked if she could help us. There was no indication from her that she would before I asked. Lisa got the other customer checked out and then worked on my storage unit reservation. I had movers in the parking lot with a full truck waiting to get to the unit. By making the reservation online with my credit card I was under the impression that I would pull in and get a unit number and keys. Lisa left in the golf cart and came back 10 minutes later saying she had to check units to see if they were ready and swept out. Lexi came back and then got me into a unit. It was more than 40 minutes from the time I arrived to the time I had keys despite my online reservation. There was no sign on the door or indication that there were employees working. The stack of boxes when you walk in obscures the front desk. The three people who came in after me each asked if we had seen was anyone working. Lisa and Lexi both told retail customers that they could use the self checkout. It is not well marked and none of the customers knew it was an option. Maybe move it closer to the same area as the check out counter? Lisa was very friendly and efficient. She helped me later that afternoon when I needed to leave a vehicle at the facility. For the storage unit -- I wish I would have asked to look before I accepted it. It is dingy and dirty, and the door does not open easily. The keypad to enter the gated area is on the wrong side of the vehicle so I will have to get out every time I go to storage. It was a wasted move as we will be moving to another location very soon, the price difference is not justifiable.

KYLE H. 
Évaluation :
4

Team at the site who helped check me in were awesome!

Johannes V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

It was a busy - hot - Sunday afternoon and a line was out the door. The team did a great job helping everyone and getting them their rentals. Great job to the on-site team! Great experience.

JANE D. 
Évaluation :
1

They charged me double for only one day use. I had order online for 24 hours but brought it back in 13 hours from my rent time. I feel like I got ripped off. Never again.

jacob R. 
Évaluation :
1

. Current manager and team are great but having to wait 30+ min to check out a rental is not acceptable and it's NOT the fault of the crew - corporate needs to get them more staff ! All in all great staff , terrible UHaul customer service experience

CHERYL F. 
Évaluation :
2

Poor customer service to get the car unhitched from the truck. The employee was rude and appeared annoyed to be assisting. Excellent customer service from another employee when returning the truck.

Royce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY A. 
Évaluation :
3

It was an easy drop off and person that helped was accommodating.

Debbie R. 
Évaluation :
3

I had to wait in line for 43 minutes just to talk to a rep.

Moshe W. 
Évaluation :
3

The Uhaul IT needs to be overhauled. Every time I pick up, there is a problem with the technical details. For example, the customer service agents have changed the phone number in file, which is wrong, about 3 times and it reverts back to the old one. This makes online check in or return very difficult. The lines are always extremely long at this location. The agents do the best they can and are very professional, but the system needs work.

MARY C. 
Évaluation :
3

Would be nice if they accepted debit card.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Y. 
Évaluation :
4

Once I finished and returned the vehicle. I noticed that the price was extremely higher than what I authorized at the store. That was my only disappointment.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGALIE F. 
Évaluation :
5

The service was professional and friendly. The customer service staff knowledgeable and easy to to work with. I highly recommend UHaul boxes for a move. We moved cross-country and only one broken dish in the heap. More than well worth the $$$.

Rebecca S. 
Évaluation :
5

The agent went way above and beyond to help me make my move smooth and without any problem

WILLIAM T. 
Évaluation :
5

Never, ever, ever allow Lisa Mitchell to leave. She is outstanding in customer service. The way she handles the demand of different customers, with professional guidance, and kindness, just blew me away. She always had a positive response, and nothing negative.

Johnnie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron T. 
Évaluation :
5

I left 3 carpet runners in rear of truck by accident. Called and Jennifer said she would see if they were there. Went back and Jemiah had them rolled and wrapped up for me to pick up. Worth 750 $. These gals were wonderful....TY Ladies!!

Diana C. 
Évaluation :
5

Nice staff

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
2

I was very confused the whole time about location drop off, the amount of time I was allowed the truck without late fees, I also had questions concerning my deposit the went unanswered. I heard they are greatly understaffed.

Virginia D. 
Évaluation :
2

When a customer asks for a dolly to go along with their rental, don't charge them for it if you aren't going to supply them with it. Staff couldn't be bothered to even look at me when I asked for the keys to the truck. Not pleased.

Carrie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nesan L. 
Évaluation :
5

This was a super clean and almost new car with 14K miles only. Fast customer service and quick return. Thanks folks, you rock!

Peter M. 
Évaluation :
5

I didn't do the drop off, but they are the ones that showed us the sticker indicating the leak. The truck was pulled from service after we dropped it off due to a squeaking tire and the leak.

Devyn D. 
Évaluation :
3

The location was pleasant and the equipment was clean and available. Customer service started out fine but the associate lost interest fast and was obviously ready to get rid of us before the equipment had even been checked.

Ron M. 
Évaluation :
5

The customer like me should not be always asked for secondary contact

BRAHIM G. 
Évaluation :
5

Other than a 5 hour delay in my preferred pick up time, the crew at the store was awesome.

Robert T. 
Évaluation :
5

This was just pure pure pure luck. My reservation was guaranteed. The first half of the interaction went south quick. My truck was not on the lot. I went to the restroom for a second to cool down a bit. When I came out a truck just happened to show up. The ladies behind me were returning a busted up but still running 26footer. My luck always seems to get me out of a jam. The best quote of the day “that's the way it works”. Hard to run a business on luck. Lisa is always kind.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABIL M. 
Évaluation :
5

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Expérience générale 
Évaluation :
1

The person who helped me in the front desk was very rude. My truck had a trailer still hitched, the fuel gauge was near empty and no one came to verify the mileage and now they are wanting to charge me for 137 miles even though I only used around 10. Very bad experience, will not use again.

Lydia S. 
Évaluation :
4

Drop off went fine but the employee seemed very overwhelmed.

MISTY L. 
Évaluation :
4

Understaffed

JOSEPH R. 
Évaluation :
4

Do not make renters park vehicle trailers. They should just drop them off and your staff should park them where you need them.

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IANANDREW W. 
Évaluation :
5

Norvell and the other staff were absolutely terrific in helping me with my moving needs! Five stars!

Lauretta R. 
Évaluation :
4

Quick drop off Not sure why the reservation had me scheduled to drop off Thursday when I planned to drop off Monday. Seemed like rental fee should have been adjusted for time I intended to use

Jeffry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EPIFANIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

Horrible. Over charged. Had to call corporate. They were no help either. It was a hot mess. Will never use uhaul again.

TIMOTHY D. 
Évaluation :
5

Service was excellent very polite and professional. I was extremely busy but they provided excellent service. Lisa Mitchell was an shining example of a leader as she interacted with each customer.

Jacinto A. 
Évaluation :
3

Yeah, I'm not here to help Uhaul hire effectively. Kindness should be met with kindness. I realize a lot of folks are not nice these days. Being in CService is tough. Customers should not be treated first with hostility, then kindness once they know you're a kind person. If that makes sense.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry P. 
Évaluation :
5

The store was short staffed but the manager, Lisa Mitchell, was awesome! She was so friendly and helpful and represented the store well, even in their busy time. It was easy to rent the plastic bins as they were up front and ready, and she had some helpers assist me. I had such a terrible time online going in circles that meeting Lisa, completely turned my bad U-Haul experience into a good U-Haul experience. Big thanks to Lisa!

Amy L. 
Évaluation :
1

My initial reservation made in person at another location was moved to a location far away without ANY explanation. After a phone call with the new location my reservation was cancelled (not at my request). After an hour waiting on the phone, my reservation was reinstated at this location. Picking up the truck they were severely understaffed with a line of at least 10 people. I was told the gas tank was full, it was not (only 7/8). I had reserved the truck from 8-5 and at pickup was told I could only have it for 4 hrs even though there were at least 8 trucks of that size still on the lot. After some discussion that I needed more time, they allowed me 6 hrs and claimed "availability" even though there were at least 8 trucks remaining. After use I filled the gas tank FULL and indicated that it was not full when I picked it up. The representative said she would refund some of my money for the mixup. When I received my bill this morning there was no "refund". This is the worst experience I have had with Uhaul both Corporate and location.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan T. 
Évaluation :
5

So very nice to interact with. Was a walk-in customer and Lisa took care of me. Found the van that I needed and was on my way. The other employees there were very helpful went very smoothly. Merci.

GINA R. 
Évaluation :
4

Our reservation was for a 24 hours. They didn't have a truck for us and when they finally had one we had to return that night. We missed 7 pm drop off by 5-10 minutes. Employees were kind and stressed and great problem solving.

IAN S. 
Évaluation :
5

Lisa and tommy were amazing as always

GWENDOLYN F. 
Évaluation :
1

The workers are rude, ignorant and inconsiderate and have no idea around delivering a good customer experience. When supplying my credit card, I was “warned” (not informed) that a 120 $charge would hit the card, as though I couldn't afford it. When returning the vehicle during an extremely heavy rain storm, as I was about to park it, I was forced to move “under the tarp” where the rain water was a least 4 inches deep, completely soaking my shoes and socks. These employees would benefit from customer service training and U-Haul would get better rating and more repeat business. I've used U-Haul 3 times in 90 days, and I'm now firmly an ex-customer, and am recommending others to avoid it.

RODNEY C. 
Évaluation :
4

Service was good and delivery people were excellent. Our only problem is that it was very difficult to get in touch with anyone at the office as the wait time on the phone was very long every time we called. That really needs improvement. Merci.

Paul C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

I ordered a 26' truck a week before. I was informed 24 hours before that the truck wasn't available and I'd have to take one almost half it's size. Ok, I'll have to make more trips. When I arrive they tell me even though I reserved the truck for 24 hours I'd actually only get it for 7 hours and I needed to have it back before they closed. We planned our entire move around the availability we were told we could get and had to half ass everything with only a few hours to move an entire house. I will never use Uhaul again and will not recommend them. If you can't accommodate people's needs BE UPFRONT ABOUT IT. I'd rather use a different location than be completely blindsided. You shouldn't have all of the options if your location cannot accommodate it

JESSECA C. 
Évaluation :
1

Reserved a 26' truck. got a 15' truck and a tiny trailer. I had to make two round trips and had to stay in a hotel to make it work. The trailer was full of dirt when I picked up.

KENNETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
4

Hire, hire, hire. The lines were long, but worth waiting in.

CHARLES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
1

We were not informed how important is the truck return time. I thought it was just estimate. The website said recommendation is 4 hours. Didn't seem the return time is that important so I didn't change from 4 hours. Even the front desk didn't mention if I'm late to the time, I would get charged 39,99 $. If the policy is there, the front desk should mention to me. I think that is part of their jobs. My house got flooded texas winter storm and it's unlivable. Now my temporary house got flooded by waste water. Also unlivable now. Within 3 months, I got flooded 2 times and 2 houses are unlivable. If they informed me about the return policy when I was at the office, I didn't get more damage from hidden fee on top of 2 unlivable houses.

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
1

The truck ran poorly and too expensive , 191 $for a few hours of usage

BRONSON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Z. 
Évaluation :
4

Overall it was good however I was charged for 24 hrs but was only allowed 11 hrs of use. I do not think that was right nor fair.

Marvin E. 
Évaluation :
1

Explain and be very clear about the rental. Do not leave out the unspoken which it makes uhaul looks as a fraud in this location. It gives the impression of wanting to get money from customers by using unfair tactics to get a few bucks more than estipulares in the contract. This location is a fraudster.

John H. 
Évaluation :
5

Very kind staff!

Joshua H. 
Évaluation :
5

For a first time customer, Lisa Mitchell did a wonderful job of going through the process. Thank you Lisa for a smooth and quick process. Van was clean and working great!

Albert J. 
Évaluation :
5

Great folks, first rate experience.

JOHN K. 
Évaluation :
2

UHaul has a pretty good interface for remote pick-up and delivery, which is great for avoiding the long lines at either end. Well, it requires this weird second form of ID or they have to call a third party to confirm....what? That my adult daughter will know and share where I am if I abscond with...a UHaul? The whole thing is odd. However, the worst part was that the manager had no idea how the system worked. When I asked about whether I needed to still stand in line for thirty minutes, she yelled/told me "You gotta have a contract! You need to have a contract! You don't want to be driving around and get stopped without a contract! Is that what you want?!" Ummmm....no, not really. But I kind of assumed that UHaul would use this nifty new technology called email to send that to me once I had navigated their process. Just crazy. And I wasted thirty minutes standing in a line that I did not need to stand in--one of my least favorite ways to spend the morning. :-(

Christine J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

benaia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
3

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loye D. 
Évaluation :
4

Need more staff

Cheryl Q. 
Évaluation :
5

Young lady that helped me was excellent.

PATRICK A. 
Évaluation :
5

Really went above and beyond. Hispanic fellow and an African American lady were very friendly. I don't recall names but they where on shift Monday may 17th. Remember that employees quit managers not jobs. Take care of your people always. Thankyou

RODOLFO ERNESTO K. 
Évaluation :
2

I asked for a small discount because the side door wouldn't open and this made my move very challenging. I was denied because I was told I should have caught this at 5am in the morning when I picked it up...

Adam H. 
Évaluation :
3

Dropoff employee was great, but pickup employee was very rude (Alexis)

JOHN S. 
Évaluation :
1

They didn't have all the equipment that I ordered and I was not given any advance notice. The notice I received for the location change (changed from my preferred location) was not clear at all. My moving plans were messed up because of these factors. I will avoid U-Haul at all costs in the future.

Filip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
3

Understaffed I waited for an hour on the phone

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA PRASANNA P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Online Move In 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S.  |  Expérience générale 
Évaluation :
5

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Kirk B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
5

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  Premières impressions 
Évaluation :
5

Friendly and helpful folks running the office. Convenient location to store our business items.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego C.  |  Expérience générale 
Évaluation :
2

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Tycin T.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, and quick service!

Leila P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERTRUDE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Expérience générale 
Évaluation :
5

The lady that took care of us was great very nice 👍

LORRAINE G.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!!!

ANDREW JAMES D.  |  Premières impressions 
Évaluation :
5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

Greg M.  |  Expérience générale 
Évaluation :
5

You were professional and courteous. Thank you.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful and convenient

Jeffery B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Keep up the good work

DALE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
5

Quick service with friendly and competent employees!

Richard R.  |  Premières impressions 
Évaluation :
5

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100 % over and over again anybody I run into that would need Storage or Uhaul

LORTETTA P.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Greg M.  |  Premières impressions 
Évaluation :
5

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I'm 6'3" and I bumped my head on the ceiling in the unit whenever I was in there.

Jonathan E.  |  Expérience générale 
Évaluation :
5

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  Premières impressions 
Évaluation :
5

I had a storage unit there for about 14 years; no problems and security was good.

DENNIS B.  |  Expérience générale 
Évaluation :
4

I had a lot of issues with accounting but other than that had a good experience renting from them. Merci.

CHEVELLE M.  |  Expérience générale 
Évaluation :
2

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

rebecca h.  |  Expérience générale 
Évaluation :
3

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Benjamin A.  |  Premières impressions 
Évaluation :
4

Seamless... Easy to deal with.. No hassles.. Friendly staff

YOGEESH K.  |  Expérience générale 
Évaluation :
4

Everything was easy and safe storage of items.

Kristen K.  |  Expérience générale 
Évaluation :
5

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Frankie S.  |  Expérience générale 
Évaluation :
1

I've called the main number to provide detail

Chris P.  |  Premières impressions 
Évaluation :
5

Very helpful and nice

LINDA I.  |  Premières impressions 
Évaluation :
5

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

Ryan P.  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

María Teresa G.  |  Premières impressions 
Évaluation :
4

Great and friendly service. I was very pleased.

Frankie S.  |  Premières impressions 
Évaluation :
1

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Hannah F.  |  Expérience générale 
Évaluation :
5

Good.

Kyle B.  |  Expérience générale 
Évaluation :
5

Extremely helpful and efficient staff that took care of my needs without drama or delay.

don o.  |  Expérience générale 
Évaluation :
2

My things broke on transit

Peter K.  |  Expérience générale 
Évaluation :
4

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

SEAN J.  |  Expérience générale 
Évaluation :
3

Staff was very friendly and helpful but they often didn't follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

Ezequiel C.  |  Expérience générale 
Évaluation :
5

The staff is always very friendly and helpful

Corey h.  |  Premières impressions 
Évaluation :
5

Merci.

Wade P.  |  Expérience générale 
Évaluation :
3

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

Amy M.  |  Expérience générale 
Évaluation :
5

They were AWESOME Thanks guys

Dena D.  |  Expérience générale 
Évaluation :
5

I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)

David K.  |  Expérience générale 
Évaluation :
4

Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.

Chris H.  |  Premières impressions 
Évaluation :
5

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

Barbara W.  |  Premières impressions 
Évaluation :
5

I will always pick uhaul on my first choice

angel r.  |  Expérience générale 
Évaluation :
5

Thank you for the service rep who explained everything and helped us rent the truck and storage unit.

Amy F.  |  Expérience générale 
Évaluation :
5

x

Kristen K.  |  Premières impressions 
Évaluation :
4

Everything fine. Mix up with fees in account & was corrected quickly. Thx.

ROBIN V.  |  Expérience générale 
Évaluation :
3

Reception Agent was rude to all customers, a lady was literally crying from the experience

JOSEPH M.  |  Expérience générale 
Évaluation :
5

great people

hugo c.  |  Expérience générale 
Évaluation :
5

My belongings were safe and secure for the 2= years we were there!!

SAM H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, especially the General Manager.

Deborah B.  |  Expérience générale 
Évaluation :
4

Na

kathleen j.  |  Expérience générale 
Évaluation :
3

Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.

JoAnn F.  |  Expérience générale 
Évaluation :
1

Poor service, made an already difficult move, almost immpossible

Michael H.  |  Expérience générale 
Évaluation :
5

Very friendly and patient.

Gary S.  |  Réservation 
Évaluation :
5

Great staff, very helpful, would use their services again

JULIE E.  |  Expérience générale 
Évaluation :
4

very helpful and professional

Christian h.  |  Expérience générale 
Évaluation :
5

Great service!

Linda E.  |  Expérience générale 
Évaluation :
5

They were very helpful and answered all of my questions. I had a lot of questions, too.

marry a.  |  Réservation 
Évaluation :
5

No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Merci.

Phillip F.  |  Expérience générale 
Évaluation :
5

...

RENA M. P.  |  Expérience générale 
Évaluation :
2

Feedback.

Charles W.  |  Expérience générale 
Évaluation :
5

We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.

Marcello B.  |  Expérience générale 
Évaluation :
5

L

Hugh S.  |  Expérience générale 
Évaluation :
5

Thanks

bartholomew k.  |  Expérience générale 
Évaluation :
1

I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.

Morgan S.  |  Expérience générale 
Évaluation :
3

No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Very helpful staff during a very busy time. It was much appreciated.

LINNA D.  |  Expérience générale 
Évaluation :
1

I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true

eric f.  |  Réservation 
Évaluation :
1

They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box

julie g.  |  Expérience générale 
Évaluation :
1

I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.

Sara S.  |  Expérience générale 
Évaluation :
3

Staff were mostly helpful and I'd recommend the UBox service to a friend only because I didn't have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.

Rachel D.  |  Expérience générale 
Évaluation :
5

Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!

FRANCIS IRENE S.  |  Expérience générale 
Évaluation :
5

.

ALYSSA W.  |  Expérience générale 
Évaluation :
1

Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.

Jennifer Z.  |  Expérience générale 
Évaluation :
3

Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us

arlene t.  |  Expérience générale 
Non reviews have been submitted for this location.

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